Вакансии

В растущий iGaming-продукт ищем Team Lead Retention (управление командой до 5 человек). - Развитие CRM-коммуникаций (Email / Push), retention-механик и программы лояльности.

— Руководить retention-отделом до 5 человек: бонус-менеджер, VIP-менеджер, CRM-менеджер и др; — Отвечать за email и push: сегментацию, welcome после FTD, реактивацию уснувших игроков и разовые кампании;

Location: Cyprus; Serbia; Poland Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for Supply quality & Retention Manager. Your main tasks will be: Design the quality driver model and link supply behaviour to MAVP conversion, retention and recovery of valuable pairs. Find problems in cohorts and segments; design quality activation, training and behaviour change programmes. Agree order quality parameters with the Planning Lead and commercial levers with the Incentives Lead. Set requirements for Product/ML on prompts and signals; validate the effect with Analytics. Hand over standards and the playbook to account managers; measure adoption and sustained effect with guardrails on complaints and client pressure. We expect from you: Quality modelling: links partner behaviour to creating and retaining valuable pairs. Customer experience diagnostics: tells activity and spend growth apart from better experience and repeat contact. Cohort analysis of new, active and returning partners. Experiments: comparison groups, observation periods, stop criteria. Writing requirements for Product/ML: prompts, signals, quality measurement. Building training programmes, standards and playbooks. What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Children's education reimbursement . 50% compensation for the costs of kindergarten or school, up to $1000 gross per year per child, according to the paychecks after the integration period. Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

Location: Riyadh, KSA Workplace: onsite You'll handle the operational issues Partner Support escalates for live merchants in KSA, and fix them accurately and fast. When a merchant wants to leave Tabby, you find out why and try to keep them. The AM Retention team works alongside the Onboarding team but is a separate team, with its own queue and KPIs. Key Responsibilities What you'll do Work the AM Retention ticket queue and close escalations within SLA Set up and change merchant accounts in Back Office: payment links, API checkout integrations, store and dashboard names, payout cycles and platform changes Handle contracts: issue new ones at the merchant's existing rates, track down missing ones and update legal entities Process KSA/UAE cross-border requests and add new branches Handle deactivation requests: find the reason (Tabby Card, rates, KYB documents, not using Tabby) and try to retain the merchant Escalate Tier 1 and Tier 2 or non-standard cases to the right Account Manager or deal owner, with full context Collect KYB documents from merchants and work with Compliance to meet regulatory standards Keep CRM and ticket notes clean and current on every case Skills, Knowledge and Expertise 1 to 3 years in merchant operations, account management, customer support or similar; fintech or payments is a plus Fluent Arabic and English, written and spoken Sharp attention to detail: a wrong commission or contract setup counts as a critical error here Comfortable with CRM, ticketing and internal admin tools, and quick to learn new systems Takes ownership, asks questions and follows through Available for the team's rotating schedule, which covers all seven days of the week

Hiring a Retention Agent, English desk right now.

Задачи: — Запускать механики для роста повторных покупок и возвращения клиентов. — Работать с клиентской базой: сегментировать аудиторию, определять целевые группы и сценарии коммуникации. — Разрабатывать и запускать акции, специальные предложения, бонусные и подарочные механики. — Запускать коммуникации в Telegram, CRM и других каналах. — Участвовать в развитии программы лояльности и Telegram-бота. — Ставить задачи дизайнерам, разработчикам, контент-команде и другим подразделениям. — Собирать и анализировать воронку: QR-сканирования → регистрации → база → повторные покупки → выручка. — Проводить A/B-тесты и оценивать эффективность retention-механик с точки зрения бизнеса. — Анализировать результаты запусков и находить точки роста в клиентском пути. — Изучать retention-механики конкурентов и предлагать идеи для быстрых тестов. — Самостоятельно вести механику от идеи и постановки задач до запуска, анализа результатов и доработки. — Координировать операционную часть запусков: подрядчиков, материалы, промокоды, подарки и отчётность. Требования: — Опыт работы в retention-, CRM-, e-commerce- или performance-маркетинге. — Понимание воронок, сегментации клиентской базы и механик повторных продаж. — Умение работать с цифрами, аналитикой и большими объёмами информации. — Умение оценивать маркетинговые активности через бизнес-результат, а не только через количество запусков. — Навык самостоятельной разработки и запуска маркетинговых механик. — Умение ставить понятные задачи дизайнерам, разработчикам, контент-команде и подрядчикам. — Готовность совмещать стратегические и операционные задачи и доводить проекты до результата. — Грамотный письменный русский и умение писать простые, понятные тексты без канцелярита. — Опыт работы с таблицами и базовой аналитикой. — Плюсом будет опыт работы с программами лояльности, Telegram-ботами, CRM, RetailCRM, маркетплейсами, e-mail-, push- и messenger-коммуникациями. Условия: — Удаленный формат работы и гибкое начало рабочего дня. — Официальное оформление по ТК РФ: полностью белая заработная плата, оплачиваемые больничные и отпуск 28 дней. — Здоровая корпоративная культура: уважительное общение, честная обратная связь и взаимная поддержка. — Самостоятельность в работе: минимум микроменеджмента, доверие к экспертизе и фокус на результате. — Возможность влиять на процессы: ценим инициативу, идеи и готовность предлагать более эффективные решения. — Молодая и динамичная команда: быстро принимаем решения, открыты к новым идеям и не любим лишнюю бюрократию.

Location: New York, NY, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Role Fanatics is building a leading global digital sports platform, creating a seamless experience for fans across commerce, collectibles, and gaming. As part of this mission, our Fan Ecosystem team plays a critical role in driving customer engagement and lifetime value across the Fanatics ecosystem. We are seeking a Senior Manager, Retention Strategy to develop and lead efforts to reactivate and retain users across the Fanatics app and broader Fanatics ecosystem. This is a high-impact role for a data-driven operator who knows how to turn customer insights and incentives into lasting engagement. You will own the retention and reactivation strategy for the Fanatics app, design the incentive framework and rewards offers that bring fans back and move them across Fanatics businesses, and lead the development of the customer-facing rewards experience in partnership with Product. The ideal candidate has deep experience in lifecycle or loyalty strategy, a sharp analytical instinct, and a track record of taking ideas from strategy to execution in fast-moving, cross-functional environments. Key Responsibilities Own the retention and reactivation strategy for the Fanatics app, defining how we keep users engaged, win back lapsed users, and grow lifetime value. Drive cross-app engagement through incentives and programs that move fans between propositions such as Shop, Scores, Games, Collect and Ticketing. Develop and own the promotional offer framework, including how rewards are structured, targeted, and funded across segments and lifecycle stages, with clear guardrails on cost and ROI. Partner with Promotion Operations team to design and launch specific rewards offers and promotions, from always-on retention mechanics to seasonal and moment-based campaigns. Co-lead the development of the customer-facing rewards experience in the Fanatics app, partnering with Product, Design, and Engineering to define requirements, prioritize the roadmap, and bring features to market. Support analytics partners with defining customer segmentation and lifecycle stages (new, active, at-risk, lapsed) to target interventions where they will have the most impact. Partner with CRM and Marketing to align lifecycle journeys and messaging across push, email, and in-app channels with retention priorities. Partner with Loyalty (FanCash and Fanatics ONE) so app retention mechanics reinforce broader ecosystem engagement and reward behavior. Establish the measurement framework for retention, including retention curves, reactivation rate, churn, cross-ecosystem engagement, and incremental lift, working with Analytics and Finance to stand up dashboards and regular reporting. Run a rigorous test-and-learn agenda, using A/B and holdout testing to measure incrementality and optimize offer economics. Analyze churn drivers and user behavior to surface insights that shape offers, features, and product decisions. Influence product and business roadmaps with a clear, evidence-based POV on customer and business impact, and communicate performance and recommendations to senior leadership. Qualifications Bachelor’s degree preferred. 7+ years of experience in retention, lifecycle, loyalty, or growth strategy within consumer-facing digital businesses. Proven track record of improving retention or reactivation outcomes in an app-based or digital product environment. Experience designing incentive or rewards programs, including offer economics, targeting, and ROI measurement. Experience partnering with Product to define and launch customer-facing features. Strong analytical skills, with hands-on experience in cohort analysis, segmentation, and experiment design. SQL or similar is a plus. Proven ability to drive cross-functional initiatives in matrixed organizations, influencing without direct authority across Product, Marketing, CRM, and Analytics. Excellent communicator, able to distill complex analysis into clear, compelling narratives for both executive and working-team audiences. Comfortable operating with ambiguity and managing multiple priorities in a fast-paced environment. Based in or able to commute to the Fanatics NYC office a minimum of three days per week. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $133,000 — $167,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Develop CRM communications across all stages of the Player Lifecycle. Create and optimize Welcome, Retention, Reactivation / Win-back, and VIP communication flows.

Задачи: — Самостоятельно создавать продающие Email и SMS для американской аудитории, включая темы, тексты и призывы к действию. — Разрабатывать CRM-коммуникации на всех этапах жизненного цикла игрока. — Создавать и оптимизировать цепочки Welcome, Retention, Reactivation / Win-back и VIP. — Сегментировать игроков по поведению, активности и ценности. — Совместно с командами Marketing и Traffic разрабатывать бонусы, офферы и промомеханики. — Запускать и оптимизировать Email/SMS-кампании, проводить A/B-тесты. — Анализировать результаты по метрикам Conversion, Retention, Reactivation, Revenue. — Изучать рынок США, конкурентов и продукты Sweepstakes / Casino. — Взаимодействовать с командами Marketing, Traffic и Product, соблюдать требования CAN-SPAM, TCPA и Responsible Gaming. Требования: — Опыт от 1 года в CRM / Retention / Lifecycle Marketing. — Умение самостоятельно писать продающие Email и SMS на английском для американской аудитории. — Английский язык на уровне B2+ с сильным письменным навыком. — Опыт построения автоматических цепочек, сегментации и запуска кампаний. — Опыт проведения A/B-тестирования и анализа результатов. — Владение инструментами Braze, Klaviyo, Iterable, Optimove, Customer.io или аналогами. — Понимание жизненного цикла игрока, самостоятельность и инициативность. — Знание требований CAN-SPAM и TCPA или готовность быстро их освоить. Будет преимуществом: — Опыт работы в Sweepstakes, Casino, iGaming или Betting. — Опыт работы с рынком США и VIP Retention. — Навыки разработки бонусных и promotional mechanics. — Знание SQL. — Опыт работы с большими базами данных и Performance Marketing / Traffic Acquisition. Условия: — Формат работы: удалённо или в офисе в Праге. — График работы: 5/2, с 15:00 до 00:00 по времени Праги. — Перерывы: 1 час обеда и 3 перерыва по 15 минут. — Оформление по договору B2B с покрытием компанией налога на доход, медицинского и социального страхования.

Location: Nairobi Workplace: OnSite ABOUT THE COMPANY Eleving Group is a publicly listed international fintech company founded in 2012. We operate across 17 countries on three continents, offering consumer, vehicle, and smartphone financing products to millions of customers worldwide. Mogo's mission is to enable upward social mobility for people in diverse communities around the world by providing entrepreneurs who are excluded from traditional banking systems with access to credit. By combining asset financing, fintech, AI-based underwriting, and proprietary car portals, we enable these local entrepreneurs (motorcycle taxi riders, Uber/Bolt drivers, and small business owners) to find and purchase their own vehicles. Role Overview The Head of Telesales & Retention owns revenue from new leads and existing customers across the Mogo Kenya portfolio: motorcycles, cars, logbook loans, smartphones and new products, including cash loans. The role is accountable for conversion, retention and reactivation, and for building the machine that delivers them. Strong day-to-day call center execution is already in place through the managers and leads. This role sets direction, builds new teams, channels and offers, and pushes the function to grow as the portfolio scales. We are looking for a commercial builder: someone who has opened new sales teams, channels and campaigns, got them hitting numbers fast, and kept pushing for the sky. Key Responsibilities 1. Commercial Ownership • Own conversion, 90-day retention, sleeping client reactivation and revenue targets • Manage cost efficiency and cost per sale across the function • Design and run agent commission and incentive schemes within the CXE framework, subject to approval by the Head of CXE 2. Build & Launch • Stand up new teams and channels from zero (e.g. a conversion team, scaling WhatsApp and other non-voice sales, launching retention on new product) • Design and launch offers and campaigns for existing customers together with Product, Marketing and partners • Bring the retention model to new and fast-growing products, especially smartphones and cash loans • Push sales and retention growth by digital and self-serve channels: app, push, in- app offers and WhatsApp, so agents focus where a human adds value • Run fast test cycles on scripts, offers, timing and channels, and scale what works 3. Operating Model & Playbooks • Own how telesales works: team split, lead routing and ownership, handoffs to Customer Care and branches, ERP rules • Own multi-channel playbooks (calls, SMS, WhatsApp, mobile app) triggered by the customer lifecycle • Own channel mix and customer journeys in our engagement platform (MoEngage), and drive requirements and adoption of sales tech: dialers (Webitel), CRM, offer automation • Protect lead integrity and design processes that close fraud risks 4. Team Leadership • Lead 40+ agents through managers and leads across voice, non-voice and retention teams • Hire, coach and build a bench of future leaders • Raise sales skill on the floor (scripts, objection handling) together with L&D and QA 5. Data & KPIs • Own the KPI framework, dashboards and reporting cadence for the function • Make sure KPIs drive the right agent behaviour and link to revenue, not just activity • Run regular performance reviews and root-cause analysis; align QA scoring with outcomes (dotted line to QA) Requirements • 6+ years in commercial roles: sales, growth, retention, or telesales / call centre leadership • Proven record of launching something new (a team, channel, product or campaign) and scaling it, with numbers to show for it • Experience leading 30+ people, directly or through managers • Strong with data: builds own analysis in Excel or Sheets; comfortable with funnels, cohorts and A/B tests • Background in lending, fintech, telco, insurance, betting or BPO sales accounts. BPO candidates: show what you built or turned around, not only what you ran • Experience with mass-market customers in Kenya or East Africa is a strong advantage What We’re Looking For • Builder and pusher: creates momentum and does not wait for permission • Thinks in issuances, revenue, margin and cost per sale, not only calls and talk time • Hands-on: will listen to calls, sit with agents and re-write the script • Prefers a V1 in two weeks over a plan in two months • Pushes teams hard and fairly; comfortable with pace and ambiguity Reporting Line • Reports to: Head of Customer Experience & Engagement • Works closely with: Product, Marketing, Risk, IT, QA, L&D and Customer Care Success in First 90 Days • Full funnel view per team, with a weekly performance rhythm running • At least two new initiatives launched and measured (e.g. a new team, offer or channel) • Measurable lift in conversion and 90-day retention • A 12-month plan to scale retention as the portfolio grows

We are currently looking for Retention Agents with a minimum of one year of experience in the Forex industry for a stable and growing UK project.

- Ведение базы VIP-пользователей.

Looking for candidates aged 22-45 with at least 1 year of experience.

— Создание продающих Email/SMS и lifecycle-цепочек; — Сегментация пользователей, проведение A/B-тестов;

We are currently looking for Retention Agents with a minimum of one year of experience in the Forex industry for a stable and growing UK project.

Ищем самостоятельного CRM-специалиста, который умеет не только запускать кампании, но и сам создавать эффективные коммуникации для игроков. — Писать продающие Email и SMS для американской аудитории: от темы письма до CTA;

We are looking for an experienced Senior CRM & Retention Manager to work with our iGaming clients, take ownership of retention initiatives, and develop effective CRM strategies that drive player engagement, loyalty, and long-term business growth.

• Lifecycle целиком: онбординг, активация, VIP, удержание, реактивация. • Сегментация и персонализация.