Операции, закупки и логистика вакансии - гибрид

Задачи: — планирование, организация и координация мероприятий — коммуникация с партнерами — взаимодействие с площадками и поставщиками — ведение технических и логистических вопросов Требования: — релевантный опыт работы — владение французским, английским и русским языками Условия: — гибридный формат работы Требуется сотрудник с правом на работу в ЕС для организации мероприятий/проектов на Лазурном берегу.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments. We contract for a fixed amount of compute capacity. GPUs drift from healthy to unhealthy over time, and this role minimizes that downtime to keep the maximum number of GPUs healthy at any given moment. This is an operator role, not people management. You'll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment. RESPONSIBILITIES - Drive suppliers to keep the maximum amount of the GPU fleet online and healthy. - Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs. - Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier. - SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short. - Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability. Scope and Approach - Flexibility: this list covers the core of the role, not the limit of it. You'll be asked to take on adjacent work as the function evolves and as new gaps surface. - Ownership mindset: we need someone who treats "whatever it takes" as a genuine operating principle, not a line in a job posting. If something falls outside a defined lane but inside the overall goal of closing the capacity gap, it's yours to pick up. REQUIREMENTS - 5 to 10+ years within infrastructure working within the compute lifecycle to maximize functional compute, ideally in a hyperscale, cloud, or large-scale compute environment. - Direct experience managing GPU, server, or data center hardware supplier relationships. You understand fleet health, RMA processes, and how contracted capacity differs from delivered capacity. - Highly analytical. You should be comfortable pulling your own data, building your own reports, and generating insights without waiting on someone else to hand you a dashboard. - Comfortable with ambiguity. Part of the job is figuring out what should exist and building it. - Strong cross-functional collaboration skills. You'll work closely with finance, infrastructure/engineering, legal, and security on a regular basis. NICE TO HAVE - Experience at a hyperscaler, neo cloud provider, or AI infrastructure company - Familiarity with GPU hardware lifecycles (NVIDIA H100/H200/GB200 class systems), power/thermal constraints, and supply chain dynamics for compute. - Experience running formal supplier corrective actions. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Madrid, Spain; Barcelona, Spain Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.   Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6   🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍   The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: - Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 - Ensure the day-to-day follow up and monitoring of our operations - Flag risks and opportunities In details, your missions are: - Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) - Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers - Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity - Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) - Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …   ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.   ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity. Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: - Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries - Worked in Support functions (Customer Support, People Operations etc) - Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications - Handled event coordination   ⭐️ SKILLS ⭐️ - Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members - A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! - Analytics skills, to be able to dive into our data - Highly organised with exceptional follow-up skills, with strong attention to details - Strong and structured in written and verbal communication in English as well as in French or Dutch - Able to work and learn independently in a fast-paced environment - Adaptable: you show flexibility and a strong ability to adapt to variable situations - It’s even better if you have experience in the insurance or the healthcare industry   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work #LI-DNP

Location: Dakar, Senegal; Abidjan, Ivory Coast Workplace: Hybrid ⭐️ LA SANTÉ N'ATTEND PAS. Que les symptômes s’aggravent. Qu'il faille 6 mois avant d’obtenir un rendez-vous. Qu'on dépende d’un système de santé englué dans le papier et les processus manuels. Et pourtant, c’est ainsi que fonctionne aujourd’hui la santé en Afrique de l’Ouest. Vous attendez, jusqu’à ne plus pouvoir attendre. Nous existons pour mettre fin à cette attente. Née en 2022 au Sénégal, Tanel est la première assurance santé numérique d’Afrique de l’Ouest francophone. Elle opère au Sénégal et en Côte d’Ivoire. Nous transformons un marché dominé par les processus papier et des acteurs historiques fragmentés. Avec plus de 30 000 membres, un réseau de plus de 1 200 établissements de santé et de plus de 400 pharmacies, ainsi qu’un chiffre d'affaires multiplié par 7 en 2025, nous avons démontré une véritable adéquation entre notre produit et les besoins du marché, dans des pays qui avaient besoin d’une révolution. En 2026, Alan, le leader européen de l’assurance santé axée sur la prévention, avec plus de 950 M€ de CA et + 1 M de membres en France, en Belgique, en Espagne et au Canada, a acquis Tanel afin d’accélérer son expansion sur le continent africain. Ensemble, nous construisons l’assurance santé de référence en Afrique de l’Ouest francophone, avec l’ambition d’atteindre 200 M$ de CA d’ici 2030. NOUS RÉUNISSONS LE MEILLEUR DES DEUX MONDES : L’EXPERTISE DE TERRAIN DE TANEL, SES RELATIONS LOCALES ET LA CONFIANCE QU’ELLE A SU BÂTIR, AINSI QUE LA PLATEFORME TECHNOLOGIQUE DE POINTE D’ALAN, SON EXPERTISE ACTUARIELLE ET SON EXPÉRIENCE DU DÉPLOIEMENT DANS PLUSIEURS PAYS. 🤹 LES OPÉRATIONS CHEZ ALAN Les opérations sont une fonction stratégique. Nous définissons la vision, construisons les systèmes et pilotons les résultats qui rendent possible l’assurance santé digitale et le parcours de santé à grande échelle, sur des marchés où tout reste à inventer. L’équipe Opérations développe nos capacités opérationnelles et fait évoluer efficacement notre plateforme afin d’accompagner la croissance, d’optimiser les coûts et les ressources, et de diversifier nos produits. Nous avançons vite, avec un fort niveau de responsabilité, et sommes fiers de nous attaquer à des problèmes complexes. Nous recherchons des personnes prêtes à réinventer, et pas simplement améliorer, l’assurance et la santé en Afrique de l’Ouest francophone, afin de transformer l’expérience de nos membres et de nos clients entreprises. ⭐️ VOTRE MISSION ⭐️ La description du poste est simple : définir la vision, prendre les décisions difficiles, délivrer et assumer les résultats. En tant qu’Operations Builder, vous construirez et développerez l’infrastructure opérationnelle qui nous permettra de passer de 30 000 à plusieurs centaines de milliers de membres en Afrique de l’Ouest francophone. Vous prendrez en charge des problématiques critiques et ambiguës, avec un impact direct et visible sur nos membres au quotidien. EXEMPLES DE SUJETS À PRENDRE EN CHARGE - Construire un moteur de gestion des sinistres à grande échelle : automatiser l’analyse des dossiers, les remboursements et les recouvrements, développer une capacité de détection de la fraude et piloter l’ensemble du parcours, du rapprochement avec les prestataires à la satisfaction des membres. - Industrialiser la gestion du réseau de prestataires : structurer le pilotage de plus de 1 200 établissements et 400 pharmacies, améliorer la fiabilité des paiements, suivre la qualité et développer le réseau dans de nouveaux territoires. - Déployer les opérations dans de nouveaux pays : construire un modèle opérationnel à partir de zéro, intégrer les exigences réglementaires locales, adapter le produit et mettre en place les partenariats nécessaires. - Mettre en place le suivi de l’excellence opérationnelle : suivre les volumes, l’efficacité, les SLA et la performance financière, identifier les risques et déployer des améliorations continues grâce à l’IA et à l’automatisation. - Construire et développer l’équipe Operations : contribuer au recrutement, accompagner les profils plus juniors et définir les standards d’excellence opérationnelle chez Alan. ⭐️ PROFIL ET COMPÉTENCES ⭐️ - 7 à 10 ans d’expérience dans une scale-up ou un environnement entrepreneurial exigeant. - Maîtrise parfaite du français et un niveau d’anglais avancé. - Capacité à définir une vision et à la traduire en plan d’action concret, en intégrant les dimensions business, expérience client, réglementaire et financière. - Capacité à construire et optimiser des processus garantissant qualité, performance et évolutivité. - Goût pour la création de produits et services à partir de zéro, avec une approche centrée utilisateur et fondée sur les données. - Aisance dans les environnements très ambigus, sans mode opératoire préétabli. - Esprit pratique, rigueur et organisation, avec une capacité à entrer dans le détail. - Capacité à travailler avec des interlocuteurs variés : équipes locales, clients entreprises, professionnels de santé, régulateurs et siège Alan. CE SERAIT UN PLUS - Expérience en assurance santé, mutuelle, structure IPM ou opérations de santé en Afrique de l’Ouest ou dans un autre marché émergent. - Connaissance de la zone réglementaire CIMA ou des marchés de l’assurance au Sénégal et en Côte d’Ivoire. - Maîtrise de SQL pour analyser les données de manière autonome. - Maîtrise de l’IA et de l’automatisation. ⭐️ CE QUE NOUS ATTENDONS AU COURS DES 12 PREMIERS MOIS ⭐️ - Prendre en charge un domaine opérationnel clé : sinistres, facturation, affiliation ou réseau de prestataires, et le rendre significativement plus efficace et évolutif. - Construire un cadre de suivi de la performance et identifier les principales pistes d’amélioration. - Contribuer au lancement des opérations d’Alan dans au moins un nouveau pays, en mettant en place les partenariats locaux et en adaptant notre modèle. - Participer au développement de l’équipe Operations, notamment au recrutement et à l’intégration de nouveaux membres. - Porter la perspective Operations dans la roadmap produit et la stratégie de l’entreprise. 🎁 AVANTAGES - Type de contrat : CDI - Sur site, dans nos bureaux de Dakar ou Abidjan, en collaboration étroite avec une équipe locale passionnée. - Tous les outils nécessaires pour donner le meilleur de vous-même. - Une assurance santé complète via Alan pour vous et votre famille. - Des opportunités d'apprentissage et de formation : une politique RH flexible, des budgets pour les livres et les conférences. 🎯 NOTE IMPORTANTE : NOUS RECRUTONS DES PERSONNES, PAS DES RÔLES Si cette opportunité vous intéresse mais que vous ne cochez pas toutes les cases, nous serions ravis d'échanger avec vous. Tout le monde devrait se sentir libre de postuler ! Rappelez-vous, ceci est un guide, pas une liste exhaustive. Nous serons ravis de recevoir votre candidature. 🔖 Consultez nos pages À propos d’Alan https://alan.com/about et Carrières https://alan.com/careers, ainsi que notre page Medium https://medium.com/alan, notre blog https://blog.alan.com/ et notre page Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm pour en savoir plus. #LI-DNP

Location: New York Workplace: Hybrid ABOUT VOODOO   Voodoo is a consumer tech company founded in Paris in 2013, with one mission: entertain the world. Today we are 1,000 people, generating $1b+ in annual revenue, profitably. Our games and apps have passed 7 billion downloads and reach 200 million+ active users every month, making Voodoo the #3 mobile publisher worldwide in downloads, after Google and Meta. We were backed by Goldman Sachs, Tencent and GBL along the way.     TEAM   Blitz, launched by Voodoo in 2021, is a gaming platform enabling players to compete in mobile games for real cash prizes through head-to-head matches, tournaments, and leagues. By leveraging a unique game library, Blitz engages users in a fun, competitive, and rewarding way.     ROLE   Join Blitz as an Operations Engineer and become a driving force in our platform's operational success. You'll lead automation, technical product ownership, and data-driven decision-making across Payments, Fraud, Support, Finance, and CRM.     MISSIONS   - Serve as a technical product manager across Payments, Fraud, Support, Finance, and CRM, managing requirements, creating technical specs, and analyzing post-release data - Analyze operational data to uncover insights and identify key business levers to enhance efficiency and user experience - Proactively automate processes by identifying system bottlenecks, designing workflows, and developing Python scripts or Proofs-of-Concept (PoCs) - Collaborate with engineering, product, and business teams to design scalable solutions to operational challenges - Monitor platform performance and KPIs, flag risks, and recommend data-driven improvements - Build internal tools and automate repetitive processes to boost team productivity - Document systems, processes, and technical specifications clearly and systematically     PROFILE   - Graduate of a top-tier French engineering school (École Polytechnique, Mines, CentraleSupélec, Ponts, or equivalent) with 1+ years of professional experience - Eligible for the V.I.E. program (EU citizen, under 28 years old at departure) - Proficient in Python: able to write scripts, develop internal tools, interact with APIs, and manipulate data; familiarity with AI-assisted workflows is a plus - Genuine generalist and “Swiss Army knife”—comfortable with both high-level strategy and hands-on implementation - Highly proactive and accountable: thrive in ambiguity, identify challenges, and take initiative without waiting for direction - Strong analytical mindset, attention to detail, and a structured problem-solving approach - Previous experience in a US tech company or French tech scale-up is a strong asset - Fluent in English (work language); French is a plus     BENEFITS   - Compensation and benefits in line with the V.I.E. program (fixed structure — not at Voodoo’s discretion) - Additional benefits depending on the country of residence

Location: Nassau, New Providence Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities Lead and oversee day-to-day dealing desk operations, ensuring efficient execution and market coverage across relevant asset classes. Monitor market conditions and liquidity to support optimal pricing, execution quality, and risk control. Ensure alignment of local dealing practices with group trading strategies and policies. Manage market, liquidity, and operational risks within defined limits and risk appetite. Ensure effective controls, monitoring, and escalation procedures are in place. Act as a key contributor to incident management and post-event analysis for the region. Ensure full compliance with local regulatory requirements and internal governance standards. Act as a senior point of contact for regulators, auditors, and internal control functions where required. Support regulatory reporting and contribute to regulatory change initiatives impacting the dealing function. Lead, mentor, and develop the local dealing team. Work closely with Risk, Compliance, Finance, and Technology teams to ensure smooth operational delivery. Act as a key liaison between the Bahamas entity and group-level stakeholders. Contribute to the ongoing development of dealing strategies, systems, and processes. Identify opportunities to improve execution quality, operational efficiency, and scalability. Support business growth initiatives, including new products or market expansion, where relevant. Requirements More than 6-8 years’ of professional experience in dealing / trading / market operations within a regulated financial services environment (preferably CFD / FX / multi-asset brokerage). Proven experience in leading and managing a dealing desk or trading team. Strong exposure to market making, liquidity management, and execution oversight. Experience operating under a regulated framework (ideally offshore / Bahamas or comparable jurisdiction). Demonstrated ownership of risk management processes within defined limits and risk appetite. Experience interacting with regulators, auditors, and internal control functions. Prior experience launching new products or supporting market expansion initiatives. Experience in incident management and post-event review processes. Ability to work in a fast-paced international environment, including experience within a multi-entity or group structure What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp needs a senior immigration and mobility expert to build the policies, operating model, and trusted guidance that support global growth. This person will be Ramp's internal subject-matter expert and work closely alongside external counsel to translate current immigration law, policy, and business needs into clear, consistent decisions. They will set program direction, hold vendors accountable, guide difficult cases, and give employees and cross-functional partners the rationale behind high-stakes decisions. WHAT YOU'LL DO IMMIGRATION PROGRAM AND POLICY LEADERSHIP - Own and continuously refine Ramp's immigration, sponsorship, business-travel, and relocation policies, including eligibility, cost coverage, exceptions, and service standards. - Stay current on relevant immigration laws, policy changes, and market practices; assess their impact on Ramp and recommend program updates. - Develop practical decision frameworks for common pathways and scenarios— including travel timing, filing approach. - Explain the rationale behind policies and visa-pathway recommendations in plain language, building trust with employees, managers, Recruiting, and other partners. - Partner closely with external counsel on complex, precedent-setting, or white-glove cases; know when to seek legal advice and ensure Ramp makes timely operational decisions. VENDOR AND CROSS-FUNCTIONAL LEADERSHIP - Own the strategy and operating cadence with immigration counsel and relocation vendors, including selection, SLAs, escalation paths, QBRs, and performance improvement. - Serve as Ramp's practical voice of reason for cross-functional stakeholders (HR, legal, recruiters, etc.), balancing employee experience, business urgency, consistency, cost, and compliance risk. - Partner with Legal, Finance, Payroll, Tax, Recruiting, Compensation, People Partners, IT, and Workplace on sponsorship decisions, relocations, and new-country employment. - Build repeatable playbooks for country entry, relocations, and high-impact hiring so stakeholders know the decision maker, dependencies, timeline, and escalation route. PROGRAM SCALE AND TEAM LEADERSHIP - Set the function's roadmap, risk reporting, core metrics, and communication standards. - Personally lead the most sensitive or complex cases and coach the Associate on judgment, prioritization, employee communication, and escalation. - Turn recurring case patterns into better policy, vendor accountability, self-service guidance, and automation priorities. WHAT YOU NEED - 8+ years in corporate immigration, global mobility, international People Operations, or a closely related field; deep U.S. immigration expertise strongly preferred. - Current working knowledge of immigration pathways, filing considerations, and policy changes, with sound judgment about when counsel must advise. - Experience owning program policy, managing outside counsel/vendors, and influencing decisions with senior cross-functional stakeholders. - A record of building scalable programs in a high-growth or global environment. - Exceptional, empathetic communication and the ability to explain complex requirements clearly without giving legal advice. NICE-TO-HAVES - UK, Canada, EU, APAC, or LatAm mobility/immigration experience. - New-country employment or global expansion experience. - Experience managing or mentoring an operations teammate. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Worldwide Workplace: hybrid Shop Manager Reports to : Shipboard Operations Manager   Job description: ·       Leads, coaches, and mentors shop staff with the support of Shop Assistant Manager, while ensuring regular presence on the shop floor. ·       Analyzes and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales and recommends execution of strategy for improvement to corporate office. ·       Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards. ·       Ensures the shops are hitting sales targets and meeting performance expectations. ·       Prepares promotional planner and event schedule to drive product sales and guest traffic, in partnership with corporate marketing team and Cruise Director to identify cross promotional opportunities and to promote scheduled shop promotions. ·       Develops strong relationships with ship’s leadership team, other shipboard vendors and cruise partner staff to execute events and drive guest traffic to store. ·       Provides guidance and coaching to shop staff about their performance, on a regular basis, including evaluating performance and taking disciplinary action in accordance with Heinemann standards by partnering closely with corporate HR. ·       Trains shop staff on Heinemann’s standards, product knowledge, selling techniques, asset protection and guest service. ·       Responsibility for oversight of the receiving process in compliance with Heinemann process, and managing inventory emphasis on asset protection, counts and stock control through the Assistant Manager ·       and Inventory Specialist. ·       Maintains inventory oversight, tracking of the inventory balances, and leading discrepancy investigation process. ·       Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue. ·       Handles guests’ complaints and queries. ·       Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).    Profile: ·       At least 2 years’ shipboard retail experience in the Shop Manager position, or 4 years’ experience as a shipboard Assistant Shop Manager, required. ·       Excellent ability to identify guest needs and preferences, while possessing excellent customer service skills. ·       Excellent ability to identify staff performance issues and decline in morale. Ability to coach and mentor staff. ·       Ability to analyze sales figures and trends and recommend strategy based on analysis. ·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. ·       High School graduation certificate. ·       Strong customer service, communication and negotiation skills. ·       Knowledge of products ·       Knowledge of inventory techniques. ·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs.    Length of contract: 4 Months on / 2 Months off

Location: Nassau, New Providence Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Chief Operations Officer holds direct executive responsibility for the Bank's day-to-day operations and serves as Senior Official II. The role encompasses operational management across payments, client accounts, correspondent banking, and card programme operations, alongside the regulatory accountability and deputisation responsibilities of the Senior Official II designation under the BTCRA. The COO works in close coordination with the Chief Executive Officer and senior officers to ensure all operational activities comply with applicable regulatory requirements and Board-approved policies. Responsibilities Take executive ownership of day-to-day banking operations — including payments processing, client account management, reconciliation, and card programme operations — ensuring activities are conducted within the Bank's risk appetite. Manage the Bank's operational relationships with payment channel counterparties, correspondent banks, BIN sponsors, card scheme partners, and third-party service providers. Serve as the second primary contact with the Central Bank of The Bahamas, ensuring timely and accurate communication on all material operational matters. Ensure day-to-day operations comply with AML/CFT controls, Non-Resident exchange control obligations, BTCRA prudential requirements, and applicable CBOB guidelines, providing first-line operational support to the AML/CFT monitoring function. Escalate material operational, financial, or regulatory issues to the CEO and Board promptly, maintaining a transparent relationship with the Board on all operational matters. Design, implement, and continuously improve operational procedures, controls, and workflows in coordination with the CRO and MLRO/Compliance Officer, ensuring processes are documented, tested, and regulatory-aligned. Oversee outsourcing and third-party service arrangements within scope, including Group-provided support functions, ensuring appropriate service levels, controls, and exit arrangements per CBOB Outsourcing Guidelines. Coordinate with Capital.com Group's technology, operations, and support functions to ensure intercompany arrangements operate effectively and in compliance with applicable requirements. Prepare or oversee operational reporting and Board and committee papers within scope. Maintain fit-and-proper status for the Senior Official II designation under the BTCRA, notifying the CEO and Board promptly of any matter that may affect that status. Requirements Bachelor's degree or above in finance, business administration, economics, banking, or a related field; postgraduate qualification or professional certification is an advantage. Minimum 7–10 years in banking or financial services, including at least 5 years in a senior operational management role at a licensed bank or regulated financial institution. Hands-on experience across payments processing (SWIFT, SEPA, or equivalent), client account lifecycle management, correspondent banking, and card programme or payment channel operations. Sound working knowledge of Bahamian banking regulation, including the BTCRA and CBOB guidelines, or an equivalent regulatory framework in a comparable jurisdiction. Understanding of AML/CFT obligations applicable to banks, including transaction monitoring, Non-Resident exchange control requirements, and CBOB regulatory reporting. Familiarity with core banking and payment systems; experience with digital or cloud-based core banking platforms is an advantage. Must satisfy CBOB fit and proper requirements, including competence, integrity, and financial soundness. Must not be employed at any other firm; any external non-executive positions must be disclosed and assessed for conflict of interest and full-time commitment compatibility. Strong operational management, analytical, and process-design capabilities. Ability to build robust processes in a lean, de novo banking environment with an evolving operating model. High accountability, sound operational judgement, and collaborative working style. Fluency in English. What you will get in return:   • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Location: Worldwide Workplace: hybrid The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.   Responsibilities   Coordinate all aspects of group bookings, including reservations and onboard activities. Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. Organize and oversee group events, ensuring all logistical details are executed flawlessly. Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. Handle any last-minute changes or challenges, providing effective and prompt solutions. Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. Maintain accurate records of group activities, requests, and special requirements. Ensure compliance with all guest service standards and protocols. Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. Provide exceptional customer service to enhance group members’ overall experience. Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. Manage VIP group requests, providing enhanced services to high-profile group guests. Collect and address feedback from group leaders and members to continually improve service delivery.   Requirements: Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and handle dynamic, fast-paced environments. Proficiency in computer systems, including reservation software. Problem-solving abilities and the ability to work under pressure. Fluency in English and Arabic; additional languages are a plus.   Documentation Requirements:   Valid passport and visas as required. STCW certification or willingness to obtain. Valid Medical certificates  For Pooling purposes Contract length: 4 months on/ 2 off

Location: San Francisco, CA; Remote (US); New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE TEAM & ROLE Ramp's procurement product is changing how companies buy. We've built the fastest intake-to-pay platform on the market — 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month. As Manager of Procurement Activation, you're the person who makes that real at scale. You'll lead a team of Procurement Activation Specialists working with Mid-Market customers, typically 100 to 999 employees, $50M to $100M in revenue, from discovery and configuration through go-live. Where your ICs work directly with CFOs and controllers to redesign how individual companies buy, you're building the system that makes those implementations excellent, repeatable, and fast. 🎯 WHAT YOU'LL DO Lead & Develop the Team - Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence - Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight - Build a team culture where CSMs, AMs, and AEs don't just loop you in on escalations — they come to your team first, before things get complicated Define & Lead Strategy - Build the Procurement Activation playbook from the ground up: define what excellent looks like at every stage — discovery, configuration, customer education, go-live — and codify it so the team can execute it consistently and independently - Turn implementation patterns into structured product feedback Engineering and Product can act on. You're the bridge between what customers experience in the field and how the product gets better. - Partner with Sales, AM, and CSM leadership to define how procurement deals get handed off, scoped, and resourced — and own those standards across the organization Operationalize & Scale - Build the implementation process to survive growth: as Ramp's procurement product ships new capabilities and the customer base expands, you're ahead of what needs to change - Spot systemic blockers across implementations, drive resolution across functions. Product gaps, handoff failures, coverage issues. - Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions. This team has a seat at the table because you've earned it! 🧠 WHAT YOU BRING - Procurement depth that earns the room: you understand procure-to-pay workflows, approval structures, ERP integrations, and vendor management well enough that a Controller or VP of Finance trusts your judgment on the first call. - Real people development experience: you've managed or closely mentored ICs and can point to specific moments where someone's skills or confidence visibly changed because of how you worked with them. Formal management tenure matters less than the quality of those examples. - Cross-functional influence without authority: you get alignment from people who don't report to you, communicate clearly at every level — AE, CSM, AM, VP — and hold your position when priorities compete - You've built something people actually use: a playbook, a training program, an escalation framework — something you created from scratch that outlasted your direct involvement and others adopted as their own - Writes and speaks with precision: you can walk a Controller through a procurement workflow and brief a VP on why an implementation is stalling, on the same day, in the same register of credibility 🌟 NICE TO HAVE - Experience in a customer-facing implementation or success role at a procurement software company (Coupa, Zip, Procurify, Stampli, Ivalua, or similar) or working in Procurement at a previous company. - Familiarity with AP automation, ERP integrations (NetSuite, QuickBooks), or invoice-to-payment workflows - Background in CS, implementation, or solutions consulting in B2B SaaS 🏆 WHAT SUCCESS LOOKS LIKE At 6 months: You're onboarding new hires on your own, making customer escalation calls without day-to-day guidance, and you've built a real reputation as the procurement authority inside Ramp. At 12 months: You're running independently and generating ideas that move procurement forward, not just executing what you inherited. You've influenced product direction based on patterns you spotted in the field. You have genuine relationships across CS, Sales, AM, and Product leadership — not just working ones. And the team you've built has changed how Ramp thinks about what a specialist program can do, with a clear path to doing the same in other product areas. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Worldwide Workplace: hybrid VIP SERVICES MANAGER Department / Section:Hotel / VIP Services Reports to:Guest Services Manager   The VIP Services Manager will provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. You will oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. This role requires strong leadership skills, attention to detail, and the ability to create a luxurious and exclusive atmosphere onboard. VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services; VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence; VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected; Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention; Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations; Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service; VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences; Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests; Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met; Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution; Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience; Training and Development: Conduct regular training sessions for the VIP Services team to enhance their skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team; Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. Requirements A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and luxury hotel setting; Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; Vast knowledge of Arabic culture, customs, and etiquette; Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team; Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences; Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments; Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy; Passionate for delivering exceptional service and creating memorable experiences for VIP guests; Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended; Understanding of shipboard safety and security protocols and the ability to ensure compliance. Documentation Requirements Valid Passport; Valid Seamans Book; STCW Certification; Contract: 4 months on / 2 off Start date – For Pooling purposes

Location: Paris, France; Lyon, France; Marseille, France; Bordeaux, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally. The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of missions our team is covering that you could lead: - Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy. - Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct. - Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress. - Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction. ⭐️ IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT ⭐️ - You have at least 10 years of professional experience in Operations management or entrepreneurship - You are fully fluent in English and Spanish or French or Dutch - You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) - You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) - You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions - You make hard prioritization calls with partial information and manage key external partnerships autonomously - You are a thought leader and implement innovative uses of AI and automation across crews - You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the D-F https://alan.com/en/careers/a/salary-equity level range based out of France, Belgium or Spain. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work #LI-DNP

Location: Worldwide Workplace: hybrid Position Summary / Job description We are looking for a Restaurant Manager’ ready to join immediately.   Primary Responsibility of the Role: · Leads the Restaurant teams and ensures training, development and supervision of the Restaurant teams in product knowledge and service. · Supervises and motivates the team by ensuring all Standard Operating Procedures are in place and executed before, during and after service. · Ensures proper inventory processes including requisitions, receiving, moving and stocking product in accordance with first in/ first out (FIFO). · Prepares for and leads all Sanitation and Public Health inspections. · Advance planning, coordination and oversight of execution of special events and Banquets. · Provides assistance to direct reports and the Assistant Food and Beverage Manager in the execution of the day-to-day operations of the Restaurant venues. · Manages the financial performance to exceed expectations for all Specialty venues in partnership with senior leadership. · Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included. · Coordinates and maintains on-going training programs and its’ execution to ensure all team members always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Public Health and other divisional, brand information. · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity. · Able to execute any electronic reservation system as assigned by company directives and to be able to train and guide on-board restaurant team members competently in the system. · Ensuring cooperation and coordination of activities with all other departments, with special focus on the relationship with the Galley Department/Executive Chef. · Leading “by example” by knowing manuals and guidelines, including the latest updates, and teaching/coaching on board teams for optimal results. · Conducting VSP inspections with the shipboard management team, ensuring 100% compliance, including equipment status and maintenance reports. · Monitoring NPS Scores and by engaging the management team immediately follows up on both success and failure to create an environment of acute awareness and positive re-enforcement. · Additional duties may, and will, be assigned by the shore side management with an expectation of execution. Position Requirements: Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position. Previous Restaurant Manager or Maître D experience on cruise line/passenger vessel. Excellent verbal and written command of the English and French Language. Superior knowledge and experience in Public Health rules and regulations related to VSP and HACCP. Excellent working knowledge of food, beverage (wine, beer, spirits, cocktails, coffee, tea) and an international cuisine. Collaborative and interpersonal, who build positive relationships, exhibit tact and earn trust. Strong communicator, both verbally and in writing, who effectively communicate at all levels. Problem solvers, who are flexible and creative in finding solutions for hard problems. Self-starters, who take the initiative in leading goals, utilize analytical skills and possess the adaptability to change. Accountable individuals, who take ownership of projects, effectively communicate results, and recommend improvements. High School Diploma or GED Working knowledge of various computer software programs (MS Office). Employment Terms & Conditions 4 months +/-1 months We would appreciate to receive your application including your CV with all references of employers, proof of previous sea service, completed training's and certificates by clicking on the “apply” button below.

Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria Workplace: hybrid Responsibilities: Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation. Coordinate with card scheme/issuing partner (payment provider). Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes. Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution. Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation. Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops. Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams. Identify and implement process improvements that enhance delivery speed, quality, and scalability. Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision. Requirements: Degree in STEM or other quantitative fields. Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.). Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments). Experience working with card schemes (Visa, Mastercard). Ability to solve complex problems independently. Deep empathy for customers and commitment to user-centred design without compromise. Strong stakeholder management and communication skills, capable of influencing across functions. Data-driven mindset, able to turn insights into actionable improvements. Strong ownership mentality – proactive, accountable, and execution-focused approach. Nice to have: Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment. Experience with compliance regulations for card products (onboarding, notifications, restrictions). Experience with fraud monitoring for card transactions.