Задачи:
- Деплой с использованием агентов (Ansible).
- Подготовка окружений для развертывания, их поддержка и обновление.
- Поддержание репозиториев в актуальном состоянии (приём merge requests, решение конфликтов).
- Чтение логов и поиск корневых причин инцидентов.
- Работа с TSDB (Time Series Databases).
- Настройка и поддержка существующих CI/CD процессов проекта.
- Пакетирование компонентов и их зависимостей.
- Сопровождение и настройка окружений как в облаке, так и на физическом оборудовании.
Требования:
- Уверенное знание Ansible и Bash.
- Понимание принципов сетей.
- Глубокие знания по администрированию ОС Linux.
- Навыки работы с системой контроля версий Git.
- Опыт работы с CI/CD системами: GitLab CI, GitHub Actions.
- Опыт администрирования и настройки кластеров баз данных, резервного копирования и мониторинга.
Будет плюсом:
- Опыт внедрения процессов Infrastructure as Code.
- Знание Python.
- Опыт в области Disaster Recovery.
- Понимание принципов L5/L7 балансировки.
Условия:
- Компенсация обучения и спорта.
- Медстраховка.
Обязанности:
• Работать с системами информационной безопасности (SIEM, SOAR/IRP, NTA)
• Заниматься мониторингом и анализом событий ИБ
• Регистрировать инциденты ИБ и доводить их до закрытия
• Взаимодействовать с коллегами.
Требования:
• Знание современных тактик и техник атакующих, основных векторов атак на корпоративные инфраструктуры, способов их обнаружения и противодействия;
• Опыт работы с KSC, IRP/SOAR системами;
• Понимание работы SOC (Security Operation Center)
• Понимание работы средств защиты информации (FW, IDS/IPS, АВЗ, SIEM и пр.);
• Ответственный подход к решению задач, способность работать в режиме многозадачности;
• Высшее техническое образование (ИБ или ИТ);
• Опыт работы не менее года.
Условия:
• Работу в федеральной компании стратегического масштаба;
• Сменный график работы (сутки/трое) в комфортных условиях
• Широкий стек технологий и проектов, возможность гибко строить свой карьерный трек;
• Зарплату, соответствующую опыту и навыкам, прозрачную систему мотивации;
• Поддержку профессионального развития - курсы и тренинги внутри департамента;
• Расширенный пакет ДМС со стоматологией;
• Корпоративная профсоюзная программа;
• Комфортный офис рядом с м. ВДНХ;
• Материальную помощь к отпуску, конкурентоспособную систему премирования.
Location: Gurgaon, India
Workplace: onsite
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
Job Reference: #LI-JC1
Job Description-
Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.
Key responsibilities
Service desk and SLAsProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations.Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses).
Team Development
Flexible and engaged in the adoption new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.
Endpoints and operating systems
Deliver in-depth desktop support for Windows and macOS.
Provision and manage devices using AutoPilot, Intune/Endpoint Manager, and Jamf/Mosyle.
Manage full laptop lifecycle: purchasing, replacements, warranty, returns, secure wipe/disposal, and accurate asset tracking (Workday).
Identity, collaboration, and SaaS
Administer Microsoft 365, Entra ID (Azure AD), and Exchange Online; support Teams, SharePoint, OneDrive.
Support and manage onboarding/offboarding access provisioning, MFA, conditional access, and least-privilege practices.
Support additional cloud platforms such as Citrix ShareFile, Okta, and Zendesk.
Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
Network and remote access
Troubleshoot basic networking (DHCP, DNS, VPN, NAT, Wi‑Fi) and coordinate with network engineers/ISPs as needed.
Security, compliance, and continuity
Follow security and privacy standards (e.g., ISO 27001, GDPR) and participate in security incident response and phishing triage.
Document and maintain internal and user-facing knowledge base articles.
Collaboration
Work effectively with a remote IT team across time zones; communicate proactively with stakeholders.
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
Relevant certifications are an advantage.
Experience
3+ years of hands-on IT support in a corporate environment.
Strong experience with Windows and macOS support.
Proven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot).
Mobile device management with Intune, Jamf, or Mosyle.
Scripting/automation with PowerShell; experience with Power Apps/Logic Apps is highly desirable.
Networking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting.
Experience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk) is a plus.
Key competencies
Excellent customer service, communication, and stakeholder management.
Comfortable adopting new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.
Methodical troubleshooting and problem-solving.
Strong organization, prioritization, and time management; able to balance local and remote user needs.
Ability to work independently and as part of a distributed team; proactive and accountable.
Additional Job Description-
Languages
Fluent English required.
Work conditions
3 days a week from the Gurugram office and 2 days from the Noida office, total 5 days a week.
Nice to have
Certifications: Microsoft (MD-102/SC-900), Jamf 200/300, CompTIA A+/Network+/Security+, ITIL Foundation, Apple ACSP.
Обязанности:
• Работать с системами информационной безопасности (SIEM, SOAR/IRP, NTA)
• Заниматься мониторингом и анализом событий ИБ
• Регистрировать инциденты ИБ и доводить их до закрытия
• Взаимодействовать с коллегами.
Требования:
• Знание современных тактик и техник атакующих, основных векторов атак на корпоративные инфраструктуры, способов их обнаружения и противодействия;
• Опыт работы с KSC, IRP/SOAR системами;
• Понимание работы SOC (Security Operation Center)
• Понимание работы средств защиты информации (FW, IDS/IPS, АВЗ, SIEM и пр.);
• Ответственный подход к решению задач, способность работать в режиме многозадачности;
• Высшее техническое образование (ИБ или ИТ);
• Опыт работы не менее года.
Условия:
• Работу в федеральной компании стратегического масштаба;
• Сменный график работы (сутки/трое) в комфортных условиях
• Широкий стек технологий и проектов, возможность гибко строить свой карьерный трек;
• Зарплату, соответствующую опыту и навыкам, прозрачную систему мотивации;
• Поддержку профессионального развития - курсы и тренинги внутри департамента;
• Расширенный пакет ДМС со стоматологией;
• Корпоративная профсоюзная программа;
• Комфортный офис рядом с м. ВДНХ;
• Материальную помощь к отпуску, конкурентоспособную систему премирования.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Range Support Technician I to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission.
Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Range Support Technician supports the scheduling of physical and personnel resources for firing systems and ammunition testing, automotive testing, range training activities, and non-firing mission requirements. The role assists with daily and long-range scheduling, preparation and review of project plans and documents, and integration of range safety and environmental requirements into the scheduling process.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Schedule physical and personnel resources associated with firing systems and ammunition testing, automotive materiel testing, range training activities, and non-firing mission requirements.
Assist in the preparation, review, and commentary on plans and documents related to assigned projects.
Gather information and perform literature searches in support of assigned projects.
Assist in integrating range safety and environmental policies into the scheduling process.
Assist in scheduling daily tests and related operations.
Assist in producing daily, weekly, and projected monthly schedules.
Attend scheduling meetings with senior government technical personnel to discuss and resolve daily and long-range scheduling and operational problems.
Apply established methods, procedures, and techniques, as well as non-standard applications.
Use tact and diplomacy to obtain cooperation and assistance during the scheduling process and to negotiate trade-offs involving facilities, instrumentation, data, time, and operational restrictions in executing test and training missions.
Qualifications
Must have experience with commercial data and word processing software, including SQL Server, Microsoft Access, Excel, Word, and Outlook.
Must possess strong communication and organizational skills.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to obtain and maintain a Secret security clearance.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$40,100
—
$102,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Computer Operator to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Computer Operator assists functional users with computer processing requirements and supports the setup and maintenance of test projects and customized electronic data-entry forms. The role learns and gains experience using web-enabled data management and reporting tools to track data flow, query databases, and produce reports based on user requirements.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Assist functional users of computer systems by accepting processing requirements and preparing them for execution.
Assist in setting up and maintaining test projects and suggest improvements to customized electronic data-entry forms.
Learn and gain experience using web-enabled data management systems such as ODIN and VDLS to track and monitor data flow.
Learn and gain experience using application tools such as Cognos to query databases and produce professional reports based on user requirements.
Qualifications
Associate’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology; OR two (2) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports.
Must be able to obtain and maintain a Secret security clearance.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$48,000
—
$104,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Computer Operator IV to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations,
range
scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Computer Operator IV provides advanced computer operations support for complex test projects, including management of customized electronic data-entry forms, data flow monitoring, reporting, and system requirements. The role
identifies
and resolves routine technical problems involving data
collection
software and databases and may provide software training to users.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Support functional users of computer systems by accepting processing requirements and preparing them for execution.
Set up and maintain test projects, suggest improvements, and customize electronic data-entry forms for complex projects.
Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow.
Use application tools such as Cognos to query databases and produce professional reports based on user requirements.
Monitor daily data flow to identify errors or anomalies for corrective action.
Work with users and personnel from within the government organization and other agencies to formulate requirements that may result in system modifications.
Identify and resolve routine technical problems involving data collection software and databases.
Provide user training on software packages as required.
Operate in a Secret environment in accordance with required security procedures and regulations when required.
Qualifications
Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and four (4) years of experience; OR an Associate’s degree in Computer Studies or a related field and six (6) years of experience; OR eight (8) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports.
Must be able to obtain and maintain a Secret security clearance.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$71,000
—
$138,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Computer Operator III to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Computer Operator III supports functional users and complex test projects by managing computer processing requirements, customized electronic data-entry forms, data flow, and reporting. The role monitors data for errors or anomalies and works with users and personnel from other agencies to formulate requirements that may result in system modifications.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Support functional users of computer systems by accepting processing requirements and preparing them for execution.
Set up and maintain test projects, suggest improvements, and customize electronic data-entry forms for complex projects.
Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow.
Use application tools such as Cognos to query databases and produce professional reports based on user requirements.
Monitor daily data flow to identify errors or anomalies for corrective action.
Work with users and personnel from other agencies involved with or interested in test results to formulate requirements that may result in system modifications.
Operate in a Secret environment in accordance with required security procedures and regulations when required.
Qualifications
Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and two (2) years of experience; OR an Associate’s degree in Computer Studies or a related field and four (4) years of experience; OR six (6) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports.
Must be able to obtain and maintain a Secret security clearance.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$63,000
—
$126,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Computer Operator II to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Computer Operator II supports functional users by preparing computer processing requirements,
maintaining
test projects and customized electronic data-entry forms, and using data management and reporting tools to track information and produce reports. As required, the role seeks technical guidance before working with users and personnel from other agencies to formulate system requirements.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Support functional users of computer systems by accepting processing requirements and preparing them for execution.
Set up and maintain test projects and suggest improvements to customized electronic data-entry forms.
Use web-enabled data management systems such as ODIN and VDLS for tracking and monitoring.
Use application tools such as Cognos to query databases and produce professional reports based on user requirements.
As required, seek technical guidance before working with users and personnel from other agencies involved with or interested in test results to formulate requirements that may result in system modifications.
Qualifications
Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology; OR an Associate’s degree in Computer Studies or a related field and two (2) years of experience; OR experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports.
Must be able to obtain and maintain a Secret security clearance.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$55,000
—
$114,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: New York; Stockholm
Workplace: OnSite
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
We’re looking for a Detection & Response Engineer to build the systems that help us identify, investigate, and respond to threats across our platform.
This is an engineering role focused on automation. You’ll build detections, investigation tooling, and response capabilities that scale with our infrastructure, using AI where it meaningfully improves signal, investigation speed, and operational effectiveness.
You’ll work closely with infrastructure, platform, and security engineers to ensure every incident makes the platform more resilient.
WHAT YOU'LL WORK ON:
Detection Engineering
- Design and build high-fidelity detections for attacks, abuse, and anomalous behavior across our infrastructure and production systems
- Continuously improve detections based on telemetry, threat intelligence, and lessons learned from incidents
- Improve visibility across cloud infrastructure, containers, identity systems, and production services
Incident Response
- Lead or participate in investigations spanning production infrastructure, cloud environments, and internal systems
- Build playbooks and automation that reduce investigation time and improve response consistency
- Drive post-incident improvements that eliminate entire classes of future incidents
Security Tooling & Automation
- Build internal tooling that improves detection, investigation, and response workflows
- Leverage LLMs to automate repetitive analysis, accelerate investigations, and surface actionable insights from security telemetry
- Improve the collection, quality, and usability of security telemetry across the platform
Engineering Partnership
- Partner with engineering teams to ensure new systems are observable and secure by default
- Help teams instrument services with the telemetry needed for effective detection and response
- Drive security improvements that make the platform easier to defend over time
YOU MAY BE A FIT IF:
- You have experience in detection engineering, incident response, security engineering, or software engineering with a strong security focus
- You have strong software engineering skills and experience building production systems.
- You’ve investigated security incidents in cloud-native or distributed environments
- You’re familiar with modern cloud infrastructure, Kubernetes, Linux, and networking
- You’ve built detections using logs, telemetry, behavioral signals, or large-scale event data.
- You have strong SQL skills for investigating security events and developing detections
- You’re interested in applying AI and LLMs to detection, investigation, and response, and in understanding emerging threats involving AI-powered systems
- You have strong written and verbal communication skills
NICE-TO-HAVE:
- Experience building AI- or LLM-powered security tooling
- Experience with SIEM, SOAR, or EDR platforms
- Experience with Kubernetes security or large-scale cloud infrastructure
- Experience with threat hunting, malware analysis, or digital forensics
- Experience contributing to security operations in a high-growth engineering organization
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE TEAM
The Security team ensures that while AI moves at breakneck speed, everyone driving the racecar is wearing a seatbelt. We secure LangChain's core platform and protect AI agents from emerging threats. We work across the stack so developers can confidently ship from prototype to production without compromising on safety or privacy.
ABOUT THE ROLE
You'll be the hands-on detection and response engineer responsible for how we see, stop, and learn from threats across LangChain's production platform, cloud infrastructure, and the services that host and execute agentic workloads. You'll partner closely with Product Security to turn threat models, vulnerabilities, and incidents into telemetry, detections, and durable defenses. Your primary focus is engineering: building detection, investigation, and response systems that scale the Security team's impact beyond what manual operations allow. We are looking for engineers who think like builders, not just operators — strong software skills are a must.
This role participates in an incident on-call rotation, but its core focus is engineering systems that reduce risk, speed up investigations, and make incidents less frequent and less costly.
Location/City: San Francisco or NYC
WHAT YOU'LL DO
- Own the detection lifecycle: Translate threat models, incidents, and attacker behavior into telemetry requirements and detections-as-code. Validate coverage, measure signal quality, tune false positives, and continuously test whether defenses work.
- Build security monitoring and telemetry: Design the telemetry pipeline end-to-end across cloud (GCP/AWS), Kubernetes, and the LangSmith/LangGraph control plane. Instrument services, define the signals that matter, and make security data reliable and useful.
- Engineer investigations and threat hunting: Build tools and workflows for proactive hunting, evidence collection, incident scoping, and containment. Turn investigation findings into new detections and lasting improvements.
- Use agents to scale the team: Build reliable internal AI agents and automation that triage alerts, enrich findings, gather evidence, scope incidents, and accelerate routine security work. Design human-in-the-loop controls and evaluations so automation is safe, observable, and trustworthy.
- Lead incident response and participate in on-call: Triage, scope, contain, and remediate security incidents, then drive postmortems that produce durable engineering changes.
- Partner with Product Security: Turn product threat models and vulnerability findings into production monitoring, and feed real-world detection and incident learnings back into secure design.
WHAT YOU'LL BRING
- 5+ years in security engineering, with meaningful experience in detection engineering, security operations, or incident response — and the software skills to build your way out of repetitive work.
- Strong software engineering in Python or Go (TypeScript a plus). You design maintainable systems and write production code, not just one-off scripts.
- Cloud and Kubernetes detection depth: Experience with GCP or AWS logging, Kubernetes audit and runtime telemetry, workload identity, and turning raw signals into actionable detections.
- Detection and adversary expertise: The ability to model realistic attacker behavior, hunt across complex systems, test detection coverage, and distinguish meaningful signal from noise.
- Hands-on incident response: You've participated in on-call, led incidents, and written postmortems that changed how a team operates.
- Experience building reliable automation or developer-facing systems: You can design APIs and workflows, instrument what you build, evaluate quality, and operate it in production.
- A pragmatic product mindset: You can identify users and requirements, prioritize the highest-leverage problems, define success, and ship iteratively.
NICE TO HAVE
- Experience building or operating AI agents for security workflows such as alert triage, investigation, evidence collection, or human-in-the-loop response.
- Proficiency using AI tooling to accelerate security investigations and engineering work.
- Understanding of AI threats, adversarial testing, and the security boundaries of LLM and agent workloads.
- Exposure to SOC 2 or ISO 27001 monitoring and evidence automation.
- Experience with infrastructure as code such as Terraform or Helm.
- Experience securing both SaaS and self-hosted or air-gapped deployments.
Annual salary range: $185,000- $250,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Aberdeen Proving Ground, Maryland
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
Dexis is seeking a Computer Operator V (Leader) to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government's test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.
The Computer Operator V (Leader) will provide senior technical and operational leadership for computer operations supporting test execution and data management activities. The role will support functional users, manage complex electronic data-entry and reporting requirements, troubleshoot data systems and software, and provide technical guidance and training to computer operations personnel and other users.
Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.
Responsibilities
Support functional users of computer systems by accepting processing requirements and directing program execution of requirements.
Assist government leadership with project control and workload scheduling.
Set up, maintain, and recommend improvements to customized electronic data-entry forms for complex test projects.
Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow.
Use reporting tools such as Cognos to query databases and produce professional reports based on user requirements.
Monitor daily data flow to identify errors or anomalies and coordinate corrective action.
Work with users and representatives of other test agencies to develop requirements related to systems under test.
Determine whether requirements require new software or enhancements to existing programs.
Coordinate with database administrators and provide technical assistance in the use of database management software.
Assist in developing user guidance, including handbooks, training manuals, and operating instructions, and identify opportunities to streamline existing procedures.
Troubleshoot ODIN and other applicable software applications.
Provide technical assistance to lower-level computer operators, government personnel, contractors, and personnel from other test agencies in resolving database and software issues.
Conduct or participate in briefings, software training, meetings, and conferences.
Support maintenance and repair of laptop computers, ensure warranty procedures are followed, and issue required laptops to personnel before assignments.
Operate in Secret environments in accordance with applicable security procedures and regulations when required.
Qualifications
Must meet one of the following education and experience combinations: (1) Bachelor's degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and six (6) years of experience; (2) Associate's degree in Computer Studies or a related field and eight (8) years of experience; or (3) ten (10) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports.
Minimum of five (5) years of leadership experience.
Must possess an active Secret security clearance.
Must possess a high school diploma.
Must be proficient in speaking, reading, writing, and understanding English.
Must be able to communicate clearly and concisely, both orally and in writing.
Must be proficient in the use of computers and Microsoft Office software.
Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE).
Must be available to support work outside normal duty hours when required by mission needs.
Must be willing and able to travel within CONUS and OCONUS as required.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$80,000
—
$152,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Remote; Seattle, WA; New York, NY; San Francisco, CA
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
*Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London.
We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day.
We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on!
WHAT YOU’LL DO
- Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy
- Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't
- Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing
- Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc.
- Engage with the Runway community on Discord and other forums
- Contribute directly to process improvements and automation, including building things yourself when the opportunity is there
- Triage complex technical issues for escalation to Enterprise support
- Live troubleshoot within the Runway platform as needed
WHAT YOU’LL NEED
- You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms
- Strong written communication: clear, direct, and thoughtful at volume
- A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset
- Natural curiosity about how products work, why users get confused, and what could be done better
- Comfort managing your own work in a fast-moving environment- high ownership and high autonomy
- Data driven mindset: you notice patterns and know how to communicate them
- 1-3 years in customer support, operations, or technical role
- Expertise and/or interest in the creative space, AI or both
- Genuine interest in AI, creative tools or both
WHAT SETS YOU APART
The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet.
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: São Paulo, Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
A premier global asset servicing provider. The company offers a comprehensive suite of financial solutions, including custody, fund administration, and middle-office services for institutional investors and corporate clients. Leveraging a strong presence across Europe and Latin America, the organization focuses on delivering scalable, technology-driven operations that ensure regulatory compliance and operational efficiency in the global securities market.
What You’ll Do
Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations.
Monitor, analyze, and troubleshoot production incidents, ensuring timely resolution according to established SLAs.
Perform detailed investigation of application issues, identifying root causes and potential impacts.
Analyze application logs, database information, interfaces, and system behavior to diagnose incidents.
Use SQL to query databases, validate transactions, investigate inconsistencies, and support incident analysis.
Troubleshoot APIs and system integrations, including request/response analysis and interface failures.
Understand application architecture, data flows, integrations, and dependencies between systems.
Have basic programming knowledge to understand application logic, analyze code when necessary, and support technical investigations.
Work closely with Development teams to reproduce issues, provide technical evidence, and support bug fixing.
Support incident, problem, and change management processes.
Perform root-cause analysis (RCA) and document technical findings and corrective actions.
Identify recurring incidents and contribute to continuous improvement and system stability.
Support production deployments, releases, and post-deployment validation when required.
Interact with Business and Operations teams to understand functional impacts and translate business problems into technical investigations.
Maintain accurate technical documentation, troubleshooting procedures, and knowledge-base articles.
What You Bring
Proven experience in application production support and incident troubleshooting.
Good knowledge of SQL, including querying and analyzing relational databases.
Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code.
Experience analyzing application logs, error messages, stack traces, and system behavior.
Understanding of application architecture, interfaces, data flows, and distributed systems.
Experience with incident management, problem management, and root-cause analysis.
Strong analytical and troubleshooting skills.
Ability to work with multiple technical teams to resolve complex production incidents.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Solid mid-level experience in technical application support, production support, systems analysis, or a similar role.
Previous experience supporting financial services applications is highly desirable.
Experience in a 24x7 or business-critical production environment is a plus.
Nice to have
Practical knowledge of REST APIs, HTTP, JSON/XML, and system integrations.
Experience with investment funds, asset management, fund administration, or financial markets.
Understanding of multimarket funds (Hedge Funds) and their operational processes is highly desirable.
Knowledge of fund lifecycle, transactions, positions, portfolio information, NAV, reconciliation, or related fund administration processes is a strong plus.
Familiarity with financial systems and integrations between fund administration, accounting, portfolio management, and external platforms is desirable.
English level
Intermediate
Location: São Paulo, Brazil.
Work type: In-person
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: San Francisco, CA
Workplace: OnSite
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a temporary full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally. On the site side, you’ll be the primary IT presence in SF — owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you’ll administer the tools the whole company depends on — Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms — owning provisioning, access, portfolio, renewals, integrations, and automation. We’re looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices.
WHAT YOU’LL DO
- Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
- Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
- Provide deskside/walk-up support and resolve IT tickets end-to-end.
- Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
- Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
- Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
- Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
- Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
- Own application portfolio management — seat counts, usage tracking, and license optimization.
- Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
- Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
- Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
- Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
- Support AV/conference room reliability in the SF office.
- Take ownership of small and large projects, partnering with internal and external teams to deliver.
- Perform recurring audits on application licenses, access, and hardware; drive remediation.
- Create technical and user-facing documentation; push the team toward industry best practices.
- Be an advocate for our users — understand their challenges and remove blockers with empathy.
WHAT YOU NEED
- Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
- Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
- Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
- Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
- Experience managing SaaS application portfolios, license optimization, and vendor renewals.
- Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
- Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.
- Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.
NICE-TO-HAVES
- Experience in high-growth startups.
- Experience managing macOS/Windows in hybrid/remote environments.
- Scripting/automation experience (e.g., Python, API integrations, workflow tools).
- Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar).
- Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW).
- Okta Certified Professional / Administrator.
- Slack Certified Admin.
- Google Workspace Administrator experience.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Berlin Office; Bosnia; Romania; Norway; Estonia; Latvia; Netherlands; Hungary; Portugal; Poland; Serbia; Germany; Austria; Finland; Albania; Lithuania; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; Georgia; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to shape and evolve the core platform architecture that powers n8n — creating scalable, configurable foundations across execution, infrastructure, and frontend platform so 80+ product engineers and our open-source community can build confidently across cloud and self-hosted deployments.
Working across our platform teams, you’ll bring architectural coherence to the systems they jointly own and help us make the right long-term technical decisions as n8n scales:
ARCHITECTURAL DIRECTION ACROSS CORE PLATFORM
- Drive architecture across the two Core Platform teams, ensuring execution, infrastructure, data, and frontend platform systems evolve as a coherent whole rather than independent components.
- Design highly adaptable backend foundations that support different workloads, deployment models, shared product team needs, and future scale without creating unnecessary complexity.
- Partner with the FE platform workstream on core canvas architecture, real-time communication, performance, plugin contracts, and other platform primitives used by product teams.
EXECUTION, DISTRIBUTED SYSTEMS & DATA FOUNDATIONS
- Evolve core subsystems including durable workflow execution and state, orchestration, queue and task distribution, worker management, scheduling, and horizontal scaling.
- Design for correctness and resilience across distributed environments, including failure modes, idempotency, state transitions, tenant isolation, and reliability guarantees.
- Shape our data and persistence architecture, including database scaling, sharding, migration strategies, deployment abstractions, and long-term operational maintainability.
PLATFORM ARCHITECTURE & ENGINEERING ENABLEMENT
- Lead consequential technical decisions through clear proposals and RFCs, making trade-offs explicit and aligning engineers and stakeholders around durable solutions.
- Define stable platform interfaces and abstractions that reduce coupling, support safe migrations, and make the platform easier for feature teams to build on.
- Mentor engineers across all engineering teams through design reviews, pairing, and technical guidance, raising the bar for architecture, system design, and maintainability.
REQUIREMENTS
MUST-HAVES
- 🏗️ Staff-level architectural ownership: You have a track record of leading architecture across multiple systems or teams, including migrations, re-architectures, or foundational platform initiatives with long-term organizational impact.
- 🧠 Systems thinking: You reason deeply about invariants, correctness, failure modes, boundaries, and trade-offs, and you’re comfortable making decisions where there is no obviously perfect solution.
- ⚙️ Configurable systems at scale: You’ve designed highly configurable, adaptable systems that serve multiple use cases or operating modes without becoming brittle or excessively complex.
- 🌐 Distributed systems depth: You’ve designed and operated distributed systems involving concepts such as asynchronous processing, idempotency, state machines, queues, consistency, and resilience.
- 🗄️ Data architecture at scale: You’ve worked on data-intensive systems where persistence, performance, isolation, migrations, and operational reliability were meaningful architectural concerns.
- 🛠️ TypeScript & Node.js depth: You have strong TypeScript experience and have built substantial backend systems with Node.js beyond conventional CRUD applications.
- 🤝 Cross-team technical leadership: You influence through technical judgment, clear communication, RFCs, design reviews, and mentorship, helping multiple teams converge on better solutions without relying on formal authority.
- 🧱 Platform enablement mindset: You care about creating clear contracts, abstractions, and developer experiences that allow other engineers to move faster and more safely.
- 🧹 Long-horizon engineering: You’re energized by modularization, migrations, refactoring, and evolving existing systems while keeping the product and engineering organization moving.
NICE-TO-HAVES
- 🧰 Workflow, orchestration or devtools experience: You’ve worked on workflow engines, orchestration platforms, developer tools, or infrastructure-heavy SaaS products.
- 🖥️ Frontend platform architecture: You’ve worked with architecture-heavy frontend systems such as canvas applications, plugin systems, real-time applications, web workers, or complex rendering environments.
- 🧾 Durable execution patterns: You’ve designed or operated systems using event sourcing, sagas, durable execution, or related state-management patterns.
- 👥 Multi-tenant architecture: You’ve designed systems where tenant isolation, resource management, data boundaries, or noisy-neighbour concerns were important.
- 🌍 Open-source experience: You’ve contributed to or maintained open-source software and understand the additional pressure around public contracts and backward compatibility.
- 📈 Large-scale SaaS exposure: You’ve operated systems at meaningful scale or worked in environments where reliability and architectural decisions had broad customer impact.
- 🧩 Monolith → modular migrations: You’ve decomposed monolithic systems or led incremental architectural migrations without preventing product teams from continuing to ship.
- ☁️ Multi-deployment awareness: You’ve designed products that need to work consistently across both managed cloud and self-hosted environments.
- 🔭 Observability mindset: You think about instrumentation, debugging, incident response, rollout safety, and operability as part of system design rather than an afterthought.
- 🧪 Strong CS grounding: You bring deep knowledge of distributed systems concepts, consistency models, consensus, formal methods, or similarly rigorous approaches to system correctness.
Why join us?
At n8n, you’ll work on the foundations that almost every product experience depends on. You’ll have influence across two Core Platform teams, helping shape how our execution engine, infrastructure, data architecture, and frontend platform evolve together as both our product and engineering organization scale.
This is a Staff role with real architectural leverage: you’ll tackle problems that span team boundaries, evolve systems that already operate at meaningful scale, and create platform capabilities that make 80+ engineers more effective. You’ll do that in a remote-first environment that values autonomy, thoughtful experimentation, and engineers who influence through strong technical judgment rather than hierarchy.
Sound like the kind of platform challenge you want to own?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
ОфисGurgaon, India; Work effectively with a remote IT team across time zones; communicate proactively with stakeholders
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