Задачи:
— Развитие платформы: работа над функционалом, стабильностью и производительностью;
— Развитие AI-функционала: LLM-based сценарии, tool calling, RAG, работу с контекстом, кэширование и другие механики;
— Разбор сложных production-инцидентов, устранение причин проблем;
— Клиентские внедрения: превращение пожеланий клиента в дорожную карту запуска;
— Проектирование архитектуры интеграции с инфраструктурой клиента;
— Ответственность за техническую часть сложных клиентских запусков от discovery до production;
— Менторство junior/middle-разработчиков, помощь с декомпозицией задач, архитектурой и техническими вопросами;
— Проведение code review и повышение качества решений команды.
Требования:
— От 4 лет коммерческого опыта в Python и backend, от 1 года в продуктовой команде;
— Уверенные знания asyncio, очередей, кеширования, конкурентности;
— Практический опыт создания production-функционала на базе LLM, а не только использование ChatGPT;
— Опыт с OpenAI API или другими LLM API;
— Знания prompt engineering, tool calling, RAG, caching, context management;
— Опыт с embeddings, vector search, agentic workflows;
— Навыки тестирования и evals;
— Понимание production-проблем: latency, стоимость, rate limits, hallucinations, retries, observability;
— Уверенная работа с REST API сторонних сервисов, webhooks и внешними сервисами;
— Опыт интеграций с CRM, особенно amoCRM и/или Bitrix24;
— Самостоятельность и ownership: умение довести размытую бизнес-задачу до работающего production-решения, видеть системные проблемы и помогать команде расти.
Будет плюсом:
— Опыт B2B/Enterprise-внедрений, highload и event-driven систем;
— Собственные AI-проекты и опыт работы в стартапах.
Условия:
— Работа в быстрорастущем AI-стартапе;
— Влияние на продукт, архитектуру и процессы;
— Разнообразные задачи, крупные клиенты и короткий путь от идеи до production;
— Быстрый карьерный рост.
Задачи:
- Разработка пользовательских интерфейсов с помощью React
- Принятие решений по выбору технологий, инструментов и архитектурных подходов
- Проведение code review и обеспечение высокого уровня качества кода
- Рефакторинг и оптимизация существующего кода
Требования:
- Отличные знания HTML, CSS, JavaScript, React
- Знания TypeScript (Utility Types, Generics)
- Опыт работы с Zustand/Redux
- Опыт работы с React Query
- Опыт работы с headless UI-библиотеками (Base UI, react-aria)
- Опыт написания тестов (vitest-browser-mode, playwright)
Задачи:
- Разработка новых и развитие существующих внутренних инструментов автоматизации и корпоративных сервисов
- Автоматизация процессов
- Проектирование и построение модульных приложений
- Разработка веб-сервисов
- Проработка интеграций со сторонними сервисами
- Мониторинг и оптимизация производительности
- Построение приложений для аналитики и работы с данными
Требования:
- Опыт разработки на JavaScript и/или TypeScript и опыт работы с React — не менее 4 лет
- Опыт разработки на Python и Django будет плюсом
- Понимание принципов проектирования и архитектуры ПО, умение проектировать масштабируемые и поддерживаемые решения
- Опыт работы с Redux Toolkit
- Знание принципов работы REST API и WebSocket
- Опыт работы с системами контроля версий (Git)
ГибридmiddleСанкт-Петербург
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СберЗдоровье — аккредитованная IT-компания и одна из крупнейших Digital Health платформ в России. Компания развивает новое направление AI-native продуктов: мобильное приложение, ИИ-помощник, персонализированный риск-профиль и сервисы для улучшения понимания здоровья пользователя.
Ищут Middle / Senior Python Backend Developer. Основной фокус роли — backend-сервисы, API, интеграции, работа с данными пользователя и production-контур для AI-сценариев. Роль не связана с ML Engineer или research, а требует сильной backend-инженерии с использованием FastAPI, Pydantic, PostgreSQL, Redis, интеграций, надежности, безопасности и observability. Работа в кросс-функциональной команде с ML, Mobile, Frontend/PWA, QA, SA и Product.
Задачи:
— Разрабатывать и проектировать backend-сервисы на Python / FastAPI.
— Проектировать и поддерживать REST API для мобильного приложения, PWA, риск-профиля и ИИ-помощника.
— Описывать и поддерживать контракты API: request/response schemas, validation, error model, versioning.
— Работать с Pydantic, PostgreSQL, Redis и при необходимости S3-compatible storage.
— Интегрироваться с AI/ML-слоем: n8n-прототипы, FastAPI/FastMCP-сервисы, LLM API, RAG/context, Qdrant, traces.
— Строить observability: structured logs, trace/request id, metrics, dashboards, error tracking.
— Писать поддерживаемый код, покрывать критичную логику тестами, участвовать в code review и технических обсуждениях.
Требования:
— Опыт backend-разработки на Python от 3 лет.
— Хорошая база в технологиях веба: HTTP, контейнеры, хранение, веб-серверы.
— Практический опыт разработки production API на FastAPI, Django, Flask или аналогичном backend-фреймворке; FastAPI будет сильным плюсом.
— Уверенное владение Python.
— Здравый смысл в использовании ИИ-агентов.
— Хорошее понимание PostgreSQL: схемы, связи, индексы, транзакции, миграции, профилирование запросов.
— Опыт проектирования REST API и умение договариваться о контрактах с mobile/frontend/SA/QA.
— Опыт работы с микросервисами.
— Умение писать тесты для критичной backend-логики.
— Готовность работать в продуктовой команде с быстро меняющимися требованиями, где API влияет на mobile, PWA и AI-сценарии.
Будет плюсом:
— Опыт работы с очередями: Kafka/RabbitMQ, Celery.
— Понимание зоны ответственности AI/ML и классического Python-сервиса.
— Знание AI/ML инструментов и подходов.
— Опыт в MedTech, HealthTech, FinTech или других доменах с чувствительными данными.
Требуется инженер, который понимает продуктовый сценарий, умеет уточнять требования, думает контрактами, состояниями, ошибками и edge cases, строит надежные интеграции с backend, mobile, PWA и AI-слоем, пишет поддерживаемый код, умеет работать с логами, trace id и production-инцидентами, аккуратно относится к медицинским и персональным данным.
Условия:
— Возможность строить AI-native health-продукт с нуля.
— Быстрый путь от backend-решения до мобильного пользовательского сценария.
— Сложные задачи на стыке backend, AI, медицинского контекста и пользовательских данных.
— Работа в кросс-функциональной команде с Product, TL, ML, Mobile, Frontend/PWA, QA, SA, DevOps/MLOps и медицинскими экспертами.
— Удаленный формат внутри РФ или офис в Москве.
— Корпоративная техника.
— Медицинская программа с телемедициной, очными приемами, психологами, стоматологией, лабораторными и инструментальными диагностиками.
— Оплачиваемые курсы английского языка.
— СберУниверситет и оплата профильного обучения и курсов.
— Поддержка спорта и wellbeing-программы.
Обязанности:
- Выявление и анализ ошибок.
- ИТ-сопровождение бизнес-процессов.
- Консультации пользователей по возникающим инцидентам.
Требования:
Опыт работы Специалистом поддержки 1С/Администратором 1С/Консультантом 1С от 3-х лет
- Знание типовых конфигураций: 1С ERP, 1С УПП, 1С WMS, (если будет опыт работы с 1С MES это большой плюс);
- Знание механизмов обмена между базами 1С, а так же другими прикладными системами;
- Опыт работы в службе поддержки (достаточный для понимания общих принципов ServisDesk систем);
Задачи:
- разработка ПО на платформе Сбербанка с использованием Java, Spring Boot, DropApp, PostgreSQL, Apache Kafka, S3, LiquiBase
- разработка backend взаимодействия с UI
- технологическое развитие проекта и рефакторинг решений
- мониторинг работоспособности и сопровождение продуктов
Требования:
- высшее образование в сфере информационных технологий, математики или техники
- опыт работы на Java в реальных проектах от трёх лет
- опыт работы со Spring Framework, Apache Kafka, Openshift, Prometheus, Grafana, Hibernate, Criteria
- опыт с реляционными БД (PostgreSQL) и написание SQL-запросов
- знание принципов ООП и паттернов проектирования
- опыт написания Unit-тестов
- понимание протоколов HTTP/REST, S3, JMS
- опыт командной разработки с использованием Confluence, Jira, Git, Bitbucket, Jenkins, OpenApi
- опыт разработки микросервисной архитектуры
- опыт разработки высоконагруженных многопоточных приложений
- знание AI-driven development, Agentic Coding, Spec-driven development
Условия:
- полная занятость
- график 5/2
- формат работы: гибрид
Требуется тимлид для руководства командой разработки в различных проектах. Основные обязанности включают развитие команды и управление процессами создания новых продуктов. Кандидат должен обладать опытом в управлении разработкой и уметь эффективно организовывать работу команды для достижения поставленных целей.
О проекте:
Масштабное внедрение и развитие системы 1С:ERP Управление холдингом (ERP УХ) в крупной авиационной структуре.
Проект находится в активной фазе, темп работы высокий.
Задачи:
Верхнеуровневый контроль проекта, координация всех функциональных блоков, удержание общей картины системы.
Интеграция подсистем между собой, контроль архитектурной чистоты решений, выявление кросс-блочных рисков.
Требования:
Глубокое знание флагманского ПО: подтвержденный опыт проектирования систем на базе 1С:ERP Управление холдингом (ERP УХ).
Опыт крупных внедрений: успешный опыт участия в масштабных проектах автоматизации (от 500+ рабочих мест, желательно в распределенных холдинговых структурах или производственных компаниях) в роли ФА или ведущего аналитика.
Широкий функциональный кругозор: понимание взаимосвязей между блоками Казначейства, Закупок, Склада, Взаиморасчетов, Себестоимости и Регламентированного учета. Архитектор должен видеть, как «галочка» в складском учете отразится на балансе.
Опыт реанимации «проблемных» контуров: понимание методологии исправления ошибок прошлых периодов (конкретно — как выровнять взаиморасчеты и запустить регламентированный учет по продажам, которые год велись без отражения в бухучете).
Коммуникационные навыки: развитый характер, умение говорить на одном языке как с ИТ-командой, так и с представителями бизнеса.
Погружение в предметную область: способность быстро разобраться в специфике проекта и требованиях бизнеса.
Задачи:
— Разработка бэкенд сервисов;
— Участие в код ревью;
— Написание модульных и интеграционных тестов;
— Разработка микросервисов;
— Участие в проектировании архитектуры.
Требования:
— Опыт работы от 2 лет;
— Высшее образование обязательно;
— Знание баз данных PostgreSQL, SQL;
— Понимание принципов SOLID, KISS;
— Понимание goroutines, channels, mutex;
— Знание Linux;
— Понимание CI/CD;
— Опыт с Prometheus, Grafana;
— Понимание OpenTelemetry;
— Знание Git;
— Опыт работы с Docker.
Условия:
— Работа в офисе в Санкт-Петербурге (удаленный формат не предусмотрен, гибрид маловероятен).
Location: Egypt
Company Overview
PartnerOne is a long-term software investment group that acquires, operates, and scales successful enterprise technology companies worldwide. With over 30 years of experience, PartnerOne owns and manages a portfolio of high-growth software businesses that serve more than 2,000 leading corporations and government organizations globally. Our focus on operational excellence, sustainable growth, and continuous improvement creates a high-performance environment where accountability, ownership, and collaboration drive success.
Position Summary
We are seeking a highly skilled CRM Software Engineer to support the development, customization, automation, and integration of enterprise CRM platforms, with a primary focus on Zoho CRM and the Zoho One ecosystem.
This role is responsible for translating approved business requirements and CRM architecture designs into working solutions through configuration, scripting, coding, automation, integrations, and system enhancements. The CRM Software Engineer will work closely with the Corporate CRM Architect, Business Analysts, and business stakeholders to build and maintain scalable CRM solutions that support multiple companies operating within a shared CRM framework.
The ideal candidate has experience working across multiple CRM platforms including Salesforce, Sage, Quickbooks, HubSpot, and Zoho CRM, with strong software development and systems integration expertise.
Key Responsibilities
CRM Development & Configuration
Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.
Develop and maintain custom functionality within Zoho CRM and related Zoho applications.
Implement business workflows, blueprints, automation, approval processes, and notifications.
Create custom reports, dashboards, KPIs, and analytics solutions.
Configure CRM environments based on established solution designs and implementation specifications.
Software Development & Scripting
Develop custom solutions using:
Zoho Deluge
JavaScript
REST APIs
Webhooks
SDKs
Custom Functions
Serverless integrations
Write, test, deploy, and support CRM scripts and automation.
Create reusable components and development standards for multiple company implementations.
Troubleshoot, optimize, and enhance existing CRM functionality.
Integrations
Develop and maintain integrations between Zoho CRM and external systems including:
ERP platforms
Financial applications
Support platforms
Marketing automation systems
eCommerce solutions
Third-party APIs
Build API connections and middleware solutions.
Support data synchronization and workflow automation across platforms.
Data Migration & Conversion Support
Assist with data migration projects from:
Salesforce
NetSuite CRM
Microsoft Dynamics
HubSpot
Legacy CRM platforms
Perform data mapping, transformation, validation, and migration support.
Develop import and validation scripts to improve migration efficiency and data quality.
System Maintenance & Support
Troubleshoot CRM issues and provide technical support.
Monitor system performance and proactively address technical issues.
Participate in testing, deployment, and release management activities.
Maintain development, test, and production environments.
Support CRM upgrades and new feature deployments.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent practical experience.
4+ years of experience in CRM development, software engineering, or business systems development.
Hands-on experience configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM.
Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.
Strong experience developing and supporting REST API integrations and third-party system integrations.
Proficiency in Zoho Deluge scripting and workflow automation.
Strong knowledge of JavaScript, SQL, JSON, and XML.
Experience with CRM customization, workflow design, business process automation, and data migration.
Experience implementing, enhancing, or migrating CRM solutions.
Knowledge of integration architecture, data mapping, and system troubleshooting.
Experience with Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, preferred.
Familiarity with Salesforce administration or development is a plus.
Experience using Git or other source control platforms.
Strong problem-solving and debugging skills with the ability to identify and resolve complex technical issues.
Detail-oriented with excellent documentation and organizational skills.
Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.
Strong time management skills with the ability to manage multiple priorities in a fast-paced environment.
Commitment to continuous learning and staying current with CRM, automation, and software development best practices.
Location: India
Company Overview
PartnerOne is a long-term software investment group that acquires, operates, and scales successful enterprise technology companies worldwide. With over 30 years of experience, PartnerOne owns and manages a portfolio of high-growth software businesses that serve more than 2,000 leading corporations and government organizations globally. Our focus on operational excellence, sustainable growth, and continuous improvement creates a high-performance environment where accountability, ownership, and collaboration drive success.
Position Summary
We are seeking a highly skilled CRM Software Engineer to support the development, customization, automation, and integration of enterprise CRM platforms, with a primary focus on Zoho CRM and the Zoho One ecosystem.
This role is responsible for translating approved business requirements and CRM architecture designs into working solutions through configuration, scripting, coding, automation, integrations, and system enhancements. The CRM Software Engineer will work closely with the Corporate CRM Architect, Business Analysts, and business stakeholders to build and maintain scalable CRM solutions that support multiple companies operating within a shared CRM framework.
The ideal candidate has experience working across multiple CRM platforms including Salesforce, Sage, Quickbooks, HubSpot, and Zoho CRM, with strong software development and systems integration expertise.
Key Responsibilities
CRM Development & Configuration
Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.
Develop and maintain custom functionality within Zoho CRM and related Zoho applications.
Implement business workflows, blueprints, automation, approval processes, and notifications.
Create custom reports, dashboards, KPIs, and analytics solutions.
Configure CRM environments based on established solution designs and implementation specifications.
Software Development & Scripting
Develop custom solutions using:
Zoho Deluge
JavaScript
REST APIs
Webhooks
SDKs
Custom Functions
Serverless integrations
Write, test, deploy, and support CRM scripts and automation.
Create reusable components and development standards for multiple company implementations.
Troubleshoot, optimize, and enhance existing CRM functionality.
Integrations
Develop and maintain integrations between Zoho CRM and external systems including:
ERP platforms
Financial applications
Support platforms
Marketing automation systems
eCommerce solutions
Third-party APIs
Build API connections and middleware solutions.
Support data synchronization and workflow automation across platforms.
Data Migration & Conversion Support
Assist with data migration projects from:
Salesforce
NetSuite CRM
Microsoft Dynamics
HubSpot
Legacy CRM platforms
Perform data mapping, transformation, validation, and migration support.
Develop import and validation scripts to improve migration efficiency and data quality.
System Maintenance & Support
Troubleshoot CRM issues and provide technical support.
Monitor system performance and proactively address technical issues.
Participate in testing, deployment, and release management activities.
Maintain development, test, and production environments.
Support CRM upgrades and new feature deployments.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent practical experience.
4+ years of experience in CRM development, software engineering, or business systems development.
Hands-on experience configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM.
Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.
Strong experience developing and supporting REST API integrations and third-party system integrations.
Proficiency in Zoho Deluge scripting and workflow automation.
Strong knowledge of JavaScript, SQL, JSON, and XML.
Experience with CRM customization, workflow design, business process automation, and data migration.
Experience implementing, enhancing, or migrating CRM solutions.
Knowledge of integration architecture, data mapping, and system troubleshooting.
Experience with Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, preferred.
Familiarity with Salesforce administration or development is a plus.
Experience using Git or other source control platforms.
Strong problem-solving and debugging skills with the ability to identify and resolve complex technical issues.
Detail-oriented with excellent documentation and organizational skills.
Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.
Strong time management skills with the ability to manage multiple priorities in a fast-paced environment.
Commitment to continuous learning and staying current with CRM, automation, and software development best practices.
Location: Brazil; Colombia; Mexico; Argentina; Chile; Uruguay
Company Overview
PartnerOne is a long-term software investment group that acquires, operates, and scales successful enterprise technology companies worldwide. With over 30 years of experience, PartnerOne owns and manages a portfolio of high-growth software businesses that serve more than 2,000 leading corporations and government organizations globally. Our focus on operational excellence, sustainable growth, and continuous improvement creates a high-performance environment where accountability, ownership, and collaboration drive success.
Position Summary
We are seeking a highly skilled CRM Software Engineer to support the development, customization, automation, and integration of enterprise CRM platforms, with a primary focus on Zoho CRM and the Zoho One ecosystem.
This role is responsible for translating approved business requirements and CRM architecture designs into working solutions through configuration, scripting, coding, automation, integrations, and system enhancements. The CRM Software Engineer will work closely with the Corporate CRM Architect, Business Analysts, and business stakeholders to build and maintain scalable CRM solutions that support multiple companies operating within a shared CRM framework.
The ideal candidate has experience working across multiple CRM platforms including Salesforce, Sage, Quickbooks, HubSpot, and Zoho CRM, with strong software development and systems integration expertise.
Key Responsibilities
CRM Development & Configuration
Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.
Develop and maintain custom functionality within Zoho CRM and related Zoho applications.
Implement business workflows, blueprints, automation, approval processes, and notifications.
Create custom reports, dashboards, KPIs, and analytics solutions.
Configure CRM environments based on established solution designs and implementation specifications.
Software Development & Scripting
Develop custom solutions using:
Zoho Deluge
JavaScript
REST APIs
Webhooks
SDKs
Custom Functions
Serverless integrations
Write, test, deploy, and support CRM scripts and automation.
Create reusable components and development standards for multiple company implementations.
Troubleshoot, optimize, and enhance existing CRM functionality.
Integrations
Develop and maintain integrations between Zoho CRM and external systems including:
ERP platforms
Financial applications
Support platforms
Marketing automation systems
eCommerce solutions
Third-party APIs
Build API connections and middleware solutions.
Support data synchronization and workflow automation across platforms.
Data Migration & Conversion Support
Assist with data migration projects from:
Salesforce
NetSuite CRM
Microsoft Dynamics
HubSpot
Legacy CRM platforms
Perform data mapping, transformation, validation, and migration support.
Develop import and validation scripts to improve migration efficiency and data quality.
System Maintenance & Support
Troubleshoot CRM issues and provide technical support.
Monitor system performance and proactively address technical issues.
Participate in testing, deployment, and release management activities.
Maintain development, test, and production environments.
Support CRM upgrades and new feature deployments.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent practical experience.
4+ years of experience in CRM development, software engineering, or business systems development.
Hands-on experience configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM.
Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.
Strong experience developing and supporting REST API integrations and third-party system integrations.
Proficiency in Zoho Deluge scripting and workflow automation.
Strong knowledge of JavaScript, SQL, JSON, and XML.
Experience with CRM customization, workflow design, business process automation, and data migration.
Experience implementing, enhancing, or migrating CRM solutions.
Knowledge of integration architecture, data mapping, and system troubleshooting.
Experience with Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, preferred.
Familiarity with Salesforce administration or development is a plus.
Experience using Git or other source control platforms.
Strong problem-solving and debugging skills with the ability to identify and resolve complex technical issues.
Detail-oriented with excellent documentation and organizational skills.
Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.
Strong time management skills with the ability to manage multiple priorities in a fast-paced environment.
Commitment to continuous learning and staying current with CRM, automation, and software development best practices.
Location: Ho Chi Minh City, Vietnam; Vietnam
Top Reasons To Join Us
Working for the Insurtech Market Leader.
100% Remote
Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C.
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
We are fully funded and backed by reputable VC funds and strategic institutional investors.
We have a global presence in Asia, EMEA and the Americas.
We’ve grown our annualized revenue by over 30x since January 2021.
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.
About the Role
We are seeking a
Senior Full Stack Engineer
with a strong focus on
Support & Observability
to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.
You’ll be part of the
frontline technical team
—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role,
solid software engineering skills and strong observability knowledge are essential
.
About Support Team
Our Support Team acts as the
first line of technical assistance
for our customers and internal stakeholders. We not only resolve technical issues but also focus on
advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams
to elevate the overall experience.
The team works closely with
product and project engineering teams
to deliver the
best possible experience to our customers at scale
, ensuring that solutions are not only reactive but also continuously improved for long-term impact.
What You Will Do
Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
Configure enterprise monitoring solutions.
Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
Automate support needs, develop runbooks, improve and maintain support tools.
Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
Participate in R&D / explorations / automation with AI.
Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
What We Need
At least 6 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
Strong hands-on experience in software development with modern technologies such as
.NET,
Node.js
and
React
or
Vue.js.
Proven experience
leading a squad/team
, coordinating team members, driving delivery, and providing technical guidance and mentorship.
Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
Fluent in English.
A customer-first mindset—empathetic, responsive, and solutions-driven.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
You might thrive in this role if
You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues.
You have previous experience in the insurance or InsurTech space.
You are proficient with customer support platforms (e.g., Jira, Zendesk).
You have proven track record of leading and scaling customer service operations in a fast-paced environment.
Why You'll Love Working Here
International Environment
Competitive remuneration package
Fully Remote
Annual Leave
Annual Performance Bonus
Stock Options after 6 months
Health Insurance
Remote Work Allowance
Company activities and events
Learning and development plan
CoverGo Company
Video
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