Technical Account Manager - Korea

Location: Seoul Workplace: Hybrid adjoe https://adjoe.io/ is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue. At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, Tokyo, Seoul, Amsterdam, Beijing, and São Paulo, adjoe is defining the next stages of app and ad experience – right now. Join us. Meet Your Team: Rewarded Solutions Our Rewarded Solutions team develops the technology behind adjoe’s innovative rewarded engagement products that serve over 57 million daily mobile users. The team’s tech stack consists of three major components: native Android and iOS SDKs written in Java/Kotlin and Swift handling complex engagement flows; widely customizable offerwall applications built with React TypeScript; and a highly performant Golang backend hosted on AWS that processes millions of events hourly. Our system matches each game with its ideal users, delivering rewards optimized for satisfaction through data processed via AWS Athena, Kafka, Spark, S3, and MySQL. For team members, this means having state-of-the-art resources to build engaging rewarded ad experiences that seamlessly integrate into the world’s top apps while delivering exceptional results for advertisers and monetizers in this industry-leading technology. What You Will Do: - Manage the technical onboarding of our newest app partners in Korea, ensuring a smooth SDK implementation process. - Partner with publishers on high-level technical strategy, helping them overcome technical challenges and identify opportunities to achieve their business goals. - Support publishers with integration issues, ranging from debugging mobile app code to fine-tuning configurations, and proactively identify recurring issues and work with Product and Engineering to develop solutions. - Support the supply business team with data-driven insights to help publishers achieve their KPIs, and partner with Growth Managers to prepare impactful Quarterly Business Reviews (QBRs) that identify opportunities for revenue growth. - Contribute to product ideation and drive product improvements by translating customer and support team feedback into actionable solutions. - Maintain clear, easy-to-understand documentation of the integration process. - Collaborate with an international, English-speaking team dedicated to scaling our adtech platform beyond hundreds of millions of monthly active users. Who You Are: - You have 3+ years of experience in a technical client-facing role in AdTech, Big Tech, or SaaS (TAM, Sales Engineering, or Solutions Architecture), with some exposure to the mobile ecosystem. - You can break down complex technical concepts into clear, easy-to-understand explanations for business teams and partners in both Korean and English. - You have strong analytical and communication skills, can turn data into actionable insights, and are comfortable using SQL to query databases. - You understand how technical systems communicate, including how to test HTTP REST endpoints and troubleshoot common integration issues. - You have a curious mindset and are comfortable asking questions to challenge assumptions and uncover root causes. - You take initiative and have a strong bias toward action. You proactively identify gaps, think critically about potential solutions, and take ownership of driving improvements rather than waiting for others to act. - Fluency in Korean and English - Plus: You are familiar with Java or have experience building your own apps. - Huge plus: You have hands-on experience supporting app publishers through SDK integrations, debugging complex issues, and guiding them on best practices for smooth rollouts and long-term success. - Location: Based in Seoul We welcome applications from people who will contribute to the diversity of our company.