Landlord Relations Officer

Location: Dubai, United Arab Emirates Workplace: on-site About Deluxe Holiday Homes Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia. We are professionalizing the finance function and need a hands-on Chief Accountant to own the books, tax and audit across the group. Key Responsibilities ● Coordinate and oversee property handovers following contract termination, ensuring a smooth and professional transition to landlords or their authorized representatives. ● Conduct thorough property inspections, identify damages, maintenance concerns, and outstanding issues, and coordinate necessary corrective actions before handover. ● Prepare accurate inspection reports, handover checklists, photographic records, and documentation of keys, access cards, and other property assets. ● Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness, maintenance, safety, and operational standards. ● Welcome landlords during scheduled owner stays, assist with property access, explain available facilities, and address immediate concerns or special requests. ● Coordinate with Operations, Maintenance, Housekeeping, and other relevant departments to ensure identified issues are resolved within the required timelines. ● Maintain clear and professional communication with landlords regarding inspection findings, handover arrangements, property readiness, and outstanding concerns. ● Work closely with internal teams to monitor pending tasks, follow up on corrective actions, and escalate delays or unresolved issues when necessary. ● Maintain accurate property records, inspection findings, handover statuses, and supporting documentation in the company's management systems. ● Ensure properties are maintained and handed over in accordance with company standards, operational procedures, and contractual requirements. ● Identify opportunities to improve inspection processes, handover efficiency, and the overall landlord experience. ● UAE Driving License ● Bachelor degree or related field of study ● Excellent communication skills, both verbal and written. ● Strong customer service orientation with the ability to handle inquiries professionally. ● Proficiency in using CRM software like HubSpot or similar platforms. ● Ability to multitask, prioritize, and work under pressure. ● Collaborative attitude and willingness to work with cross-functional teams. ● Attention to detail and problem-solving skills. ● Previous experience in a similar role or industry is advantageous.