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Location: Riyadh, Saudi Arabia We are looking for an experienced ServiceNow Technical Architect with strong hands-on experience in database migration projects , specifically involving Oracle databases . The ideal candidate should have personally participated in or led an end-to-end Oracle database migration , preferably involving migration from Oracle to another database platform, including RaptorDB / self-hosted database environments . Key Responsibilities Lead the technical architecture and execution of Oracle database migration projects . Design migration strategies, architecture, data mapping, transformation, validation, and reconciliation. Assess existing Oracle database environments, schemas, tables, dependencies, and data structures. Plan and execute migration activities from Oracle to RaptorDB or other target databases . Ensure data integrity, completeness, performance, and security throughout the migration. Coordinate with ServiceNow, database, infrastructure, application, and integration teams. Troubleshoot migration issues and develop solutions for data compatibility and performance challenges. Manage migration testing, validation, cutover, and post-migration support. Prepare technical documentation, migration plans, architecture diagrams, and rollback strategies. Requirements Required Experience 8+ years of IT experience , with strong experience as a ServiceNow Technical Architect / Senior Technical Consultant . Strong ServiceNow technical architecture and integration experience. Proven hands-on experience with Oracle database migration projects. Must have worked on at least one end-to-end Oracle migration project , not just Oracle administration or support. Experience with database-to-database migration , preferably Oracle → RaptorDB / self-hosted database . Strong knowledge of Oracle databases, SQL, schemas, data structures, dependencies, and migration challenges. Experience with data migration, ETL/data transformation, validation, reconciliation, and performance optimization. Experience working with APIs, integrations, middleware, and ServiceNow data/integration architecture. Strong troubleshooting and technical problem-solving skills. Excellent communication and stakeholder-management skills.

Location: Riyadh, Saudi Arabia; India; Cairo, Egypt; United Arab Emirates Muller’s Solutions is looking for an experienced ServiceNow CLM Consultant with strong hands-on experience in Contract Lifecycle Management (CLM) and a background in the Banking/Financial Services sector . Key Responsibilities: Implement, configure, and support ServiceNow CLM solutions . Gather business requirements and translate them into ServiceNow solutions. Configure workflows, forms, business rules, notifications, and automation. Manage contract lifecycle processes including contract creation, review, approval, execution, renewal, and termination . Develop and maintain integrations with internal and external systems. Work with Flow Designer, IntegrationHub, REST/SOAP APIs . Support data migration, testing, UAT, and deployment activities. Troubleshoot issues and provide post-go-live support. Collaborate with business stakeholders, technical teams, and project managers. Requirements 4+ years of ServiceNow experience . Strong hands-on experience with ServiceNow CLM . Banking/Financial Services experience is highly preferred. Strong knowledge of ServiceNow configuration and customization. Experience with Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, and Notifications . Experience with REST/SOAP integrations . Experience with data migration and testing. Strong communication and stakeholder management skills. ServiceNow certification is a plus.

Location: Riyadh, Saudi Arabia Muller’s Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia. The successful candidate will provide technical leadership, solution design, platform configuration, and integration with SAP systems to deliver an enterprise Facility Management solution that supports operational excellence. Key Responsibilities Lead the end-to-end implementation of the ServiceNow Facility Management solution. Design and implement scalable ServiceNow solutions aligned with business and technical requirements. Configure and customize ServiceNow modules supporting Facility Management operations. Deliver core capabilities including: Maintenance Management Work Order Management Service Requests Workplace Support Services Transportation Services Telecommunications Services Inventory Management Customer Relationship Management Technical Support Asset Engineering KPI & SLA Management Reporting and Dashboards Design and oversee integrations between ServiceNow and SAP for: Vendors Contracts Purchase Orders Service Entry Sheets (SES) Payment Status Lead technical design sessions, architecture reviews, and development activities. Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies. Provide technical leadership to developers and implementation teams. Support solution testing, SIT, UAT, production deployment, and hypercare activities. Prepare technical documentation, solution designs, and implementation artifacts. Ensure adherence to ServiceNow best practices, governance, security, and performance standards. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 8+ years of ServiceNow implementation experience. At least 3 years of experience as a Technical Lead or Solution Architect. Proven experience delivering end-to-end ServiceNow implementations. Hands-on experience with ServiceNow Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related ServiceNow modules. Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services. Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, and/or SAP Ariba. Hands-on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server. Strong knowledge of ServiceNow platform architecture and development best practices. Preferred Skills ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CIS). Experience with Workplace Service Delivery (WSD), ITSM, ITAM, or CSM modules. Experience with enterprise reporting, dashboards, KPI, and SLA management. Experience working on large-scale enterprise implementations. Strong stakeholder management and communication skills. Preferred Experience Experience delivering ServiceNow Facility Management implementations in large enterprise environments. Experience integrating ServiceNow with SAP procurement and finance processes. Experience leading technical teams throughout the full project lifecycle from design to go-live and post-production support.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Tallinn, Estonia; India Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the ServiceNow ecosystem. The ideal candidate will possess strong expertise in ServiceNow integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity. Key Responsibilities: Design, implement, and maintain integrations between ServiceNow and external systems. Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with ServiceNow MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). Experience with ServiceNow Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with DevOps and CI/CD practices. Experience working in Agile/Scrum environments. Key Skills: ServiceNow MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, OpenID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis ServiceNow Discovery & Orchestration

Location: Cairo, Egypt; New Delhi, India; Dubai, United Arab Emirates; Tallinn, Estonia; Riyadh, Saudi Arabia Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform. Key Responsibilities: Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. Develop, customize, and maintain ServiceNow applications, workflows, and integrations. Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). Identify, troubleshoot, and resolve application defects and performance issues. Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. Develop and maintain test plans, test cases, and test scripts. Support ServiceNow upgrade testing and ensure compatibility with new releases. Perform root cause analysis and implement corrective actions for recurring issues. Ensure adherence to ServiceNow development best practices and governance standards. Prepare technical documentation and provide knowledge transfer to support teams. Requirements Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of hands-on experience in ServiceNow development and administration. Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. Experience with ServiceNow upgrades and release testing. Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. Familiarity with Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Experience with ITSM, ITOM, HRSD, or CSM modules. Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. Previous experience in large-scale ServiceNow implementation or transformation projects. Key Skills: ServiceNow Development Remediation & Defect Resolution Testing & Quality Assurance ServiceNow ATF JavaScript REST/SOAP APIs Flow Designer Upgrade Testing Troubleshooting & Root Cause Analysis Agile/Scrum

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Tallinn, Estonia Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset. Key Responsibilities • Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans Requirements Required Skills • 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud) • Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths • Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS) • Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer) • Integration experience: REST, SOAP, LDAP, SSO/SAML • Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules Nice to Have • CSA or CIS certification • Experience with ServiceNow Health Scan and ATF (Automated Test Framework) • Prior work in KSA/GCC enterprise environments

Location: Riyadh, Saudi Arabia Müller's Solutions is urgently hiring a skilled ServiceNow Developer for immediate joining. This high-impact role involves designing, developing, and maintaining ServiceNow applications to support our IT service management and business workflows. The ideal candidate will have a proven track record in ServiceNow development and be ready to contribute from day one. Key Responsibilities: Design, develop, and customize ServiceNow applications promptly according to business needs. Collaborate with stakeholders to understand and document requirements efficiently. Perform integrations with external systems using REST, SOAP, and other ServiceNow integration mechanisms. Conduct thorough testing, debugging, and performance optimization of ServiceNow modules. Provide timely technical support and troubleshooting to end-users. Maintain clear documentation for all development activities. Stay abreast of ServiceNow enhancements and industry best practices. Requirements Requirements: Bachelor's degree in Computer Science, IT, or equivalent experience. At least 3 years of relevant ServiceNow development experience with demonstrated ability to deliver quickly. Expertise in ServiceNow core modules such as Incident, Change, Problem, and Service Catalog. Strong skills in JavaScript, HTML, CSS, and XML relevant to ServiceNow customization. Experience with ServiceNow integration techniques, including REST and SOAP APIs. Ability to join immediately and handle fast-paced project demands. Excellent problem-solving skills and attention to detail. Effective communication and teamwork abilities. Preferred Qualifications: ServiceNow Certified Developer or related certifications. Knowledge of ITIL framework and Agile methodologies. Experience with version control tools like Git. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dubai, United Arab Emirates Müller's Solutions is looking for an experienced ServiceNow Strategy Advisor to provide expert guidance on leveraging the ServiceNow platform to achieve business transformation and operational excellence. In this strategic role, you will collaborate with executive leadership and key stakeholders to develop and align ServiceNow initiatives with organizational goals and industry best practices. You will analyze current processes, identify opportunities for automation and innovation, and craft actionable roadmaps for ServiceNow adoption and optimization. Your insights will help shape the future of digital workflows, enhancing service delivery across IT and enterprise functions. Key Responsibilities: Provide strategic advice on ServiceNow platform utilization, ensuring alignment with best practices, scalability, and service optimization. Serve as a subject matter expert on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM. Collaborate with the Service Delivery Manager to support delivery decisions, prioritize risks, and align business demands with platform capabilities. Engage stakeholders to translate business requirements into platform solutions, challenge feasibility when needed, and clarify deliverable functionalities. Support governance and design consistency through design reviews, maintaining module consistency, and promoting reuse of existing capabilities. Contribute to the platform roadmap by identifying enhancements, prioritizing initiatives, and recommending service delivery and user experience improvements. Act as an escalation point for complex functional or platform decisions, cross-module design issues, and delivery challenges requiring platform-level input. Requirements Requirements: 8–12+ years of experience in ServiceNow or enterprise service platform environments Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM Ability to communicate effectively with technical and business stakeholders, provide practical platform guidance, and validate requirements credibly Experience in complex, multi-module ServiceNow environments and structured delivery or governance models Knowledge of ServiceNow design patterns, best practices, workflow-driven service delivery, and platform scalability and maintainability Ability to support decision-making without taking delivery ownership and enhance delivery leadership Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Dubai, United Arab Emirates Müller’s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations. Key Responsibilities: Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing: Continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs. Enhancements driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback. Coordination of releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption. Serve as the main escalation point and decision-maker for delivery-related issues, ensuring that: Problems are resolved quickly through effective troubleshooting, root cause analysis, and engagement with relevant teams. Risks are effectively controlled by proactively identifying potential issues and implementing mitigation strategies. Delivery obligations are fulfilled in accordance with agreed timelines, quality standards, and contract requirements. Collaborate closely with stakeholders to: Comprehend and prioritize demands, balancing competing needs to deliver maximum value to the organization. Question and verify requirements when necessary, ensuring clarity, feasibility, and alignment with strategic goals. Guarantee alignment between business objectives and platform capabilities, facilitating seamless integration and optimal use of ServiceNow features. Provide strong leadership to the delivery teams, which include: Technical consultants and developers, guiding them to apply best practices, innovate, and maintain high code quality. Business analysts, supporting requirement gathering, documentation, and communication between business and technical teams. QA and support personnel, ensuring thorough testing, issue identification, and responsive support services. Lead delivery governance and uphold standards, ensuring: Consistent development practices that adhere to organizational policies and industry standards. Controlled release processes that minimize risk, ensure quality, and provide clear documentation. Alignment to platform design and reuse principles, promoting efficient, maintainable, and scalable solutions. Ensure quality and accountability across delivery, including: Reviewing progress against commitments, conducting regular status meetings and reporting to stakeholders. Monitoring delivery KPIs and SLAs, analyzing performance data to identify trends and areas for improvement. Supporting issue resolution and performance improvement initiatives to enhance service quality and customer satisfaction. Act as a trusted point of contact for stakeholders, capable of: Representing technical and functional decisions clearly and effectively, bridging communication between business and IT teams. Managing expectations and resolving conflicts diplomatically to maintain positive relationships and project momentum. Standing behind delivery teams with confidence, advocating for resources, and providing guidance to overcome challenges. Support continuous improvement of service delivery, including: Identifying inefficiencies and bottlenecks through regular process reviews and feedback collection. Driving optimisation of processes and workflows to increase efficiency, reduce costs, and improve user experience. Promoting effective use of ServiceNow capabilities by encouraging adoption of new features, best practices, and ongoing training. Requirements 7 to 10+ years of experience in Service Delivery, with extensive knowledge of ServiceNow platforms, including: In-depth understanding of various ServiceNow modules and features such as: ITSM ITOM / CMDB HRSD / enterprise services CSM Capable of: Confidently engaging with both technical teams and business stakeholders Critically evaluating requirements and assumptions when necessary Converting high-level requirements into actionable delivery strategies Demonstrated experience in managing: Multiple ServiceNow delivery streams, including operations and enhancements Backlog-driven development prioritization Cross-functional teams Strong knowledge of: Service delivery models and governance frameworks Management of SLAs and KPIs Release and change management procedures Ability to: Assertively participate in stakeholder discussions and justify delivery decisions Effectively support and represent delivery teams Maintain control in complex or high-pressure situations Preferred Qualifications: ITIL Foundation or higher certification ServiceNow Certified System Administrator or other relevant certifications Experience working with Agile methodologies and project management tools Familiarity with automation and workflow optimization within the ServiceNow platform Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Dubai, United Arab Emirates Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients. Key Responsibilities: Design, configure, and maintain key ServiceNow ITSM modules, such as: Incident Management Problem Management Change Management Request Management Knowledge Management Provide hands-on development throughout the platform, including: Business Rules, Client Scripts, and UI Policies Flow Designer and workflow automation Form and catalog configurations SLA and approval logic implementation Manage and support day-to-day operations (BAU) by: Investigating and resolving defects (L2/L3 support) Enhancing existing ITSM processes and workflows Continuously improving service delivery logic and user experience Ensure that all solutions are developed in accordance with: Platform standards Reusable design patterns Best practices for performance and scalability Collaborate closely with the following stakeholders to convert requirements into functional, production-ready solutions: Service owners Operations teams Demand and backlog teams Support release and deployment processes by: Managing update sets Providing testing support and validation Resolving issues that arise after deployment Work alongside other module owners (such as ITOM, integrations, CSM, etc.) to maintain cross-platform consistency and ensure integration stability Requirements Requirements: Over 7 years of experience in ServiceNow development, with a strong emphasis on ITSM. Demonstrated hands-on expertise in building and supporting: o Incident, Request, Change, and Problem management workflows. o Service Catalog and request fulfillment processes. Solid technical skills in: o JavaScript and Glide API. o Flow Designer and workflow automation. o Business Rules, Client Scripts, and UI Policies. Experience operating within a live production support environment (BAU), including: o Managing enhancements, defect resolution, and operational changes. o Coordinating work within release cycles and adhering to change governance. Strong understanding of: o SLA configuration. o Approval workflows. o Fundamental ServiceNow data model concepts. Capability to independently manage delivery from requirements gathering through to deployment. Experience working in Agile or hybrid project delivery settings. Preferred / Additional Experience: Experience in large-scale ServiceNow environments involving multiple modules and high user volumes. Familiarity with: o IntegrationHub and API-based integrations. o ITOM and CMDB concepts, with cross-module understanding. ServiceNow certifications including: o CSA (mandatory or highly preferred). o CIS-ITSM (preferred). o CAD certification is an advantage. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Delhi, India; Bucharest, Romania; Dubai, United Arab Emirates Müller's Solutions is seeking a knowledgeable ServiceNow SPM Technical Consultant to join our expert team. The consultant will play a pivotal role in implementing and supporting ServiceNow Strategic Portfolio Management (SPM) solutions, optimizing portfolio, program, and project management processes for our clients. You will collaborate closely with stakeholders to understand business needs and translate them into effective technical configurations and customizations within the ServiceNow platform. Responsibilities: Configure and customize ServiceNow Strategic Portfolio Management (SPM) applications to meet client requirements. Collaborate with business analysts and stakeholders to gather requirements and develop technical solutions. Develop and maintain workflows, business rules, and integrations related to ServiceNow SPM. Provide technical support, troubleshoot issues, and ensure optimal performance of ServiceNow SPM modules. Conduct testing, including unit, integration, and user acceptance testing to ensure quality delivery. Document technical specifications, processes, and user guides to assist teams and clients. Stay up to date with ServiceNow platform capabilities and best practices to continuously improve client solutions. Provide training and knowledge transfer sessions for clients and team members. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 3-5 years of experience working with ServiceNow platform, with a strong focus on Strategic Portfolio Management (SPM) modules. Proficient in ServiceNow SPM configuration, customization, and administration. Strong knowledge of JavaScript, AngularJS, HTML, and CSS as applied within the ServiceNow environment. Experience with ServiceNow workflows, business rules, UI policies, and integrations. Ability to analyze business processes and translate them into technical solutions within ServiceNow. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with clients and teams. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist - SPM) are preferred. Ability to work both independently and within a team environment. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Bucharest, Romania Müller’s Solutions is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Project Manager to lead and oversee ServiceNow SPM implementations and projects. As a key member of our team, you will manage project timelines, coordinate with stakeholders, and ensure successful delivery of ServiceNow SPM solutions that align with our clients’ strategic goals. Key Responsibilities: Lead end-to-end project management for ServiceNow Strategic Portfolio Management implementations and upgrades. Collaborate closely with clients, technical teams, and vendors to define project scope, objectives, and deliverables. Develop detailed project plans, schedules, and budgets; monitor progress and make adjustments as needed. Coordinate cross-functional teams, ensuring effective communication and collaboration. Identify and mitigate project risks and issues promptly. Ensure adherence to project management best practices and company standards. Provide regular status updates and reports to stakeholders and senior management. Promote continuous improvement and adoption of ServiceNow SPM capabilities. Requirements Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience managing ServiceNow SPM projects or related IT portfolio/project management implementations. Strong knowledge of ServiceNow platform and Strategic Portfolio Management modules. Excellent project management skills with a track record of delivering projects on time and within budget. Strong communication, leadership, and stakeholder management skills. Proficiency in project management tools and methodologies. Project Management Professional (PMP) or equivalent certification is preferred. ServiceNow certifications relevant to SPM are an advantage. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Cairo, Egypt; Bucharest, Romania; Delhi, India Müller's Solutions is actively seeking a skilled ServiceNow SPM Functional Consultant to join our team. In this role, you will be responsible for bridging the gap between business needs and technical solutions by leveraging your expertise in the ServiceNow Strategic Portfolio Management (SPM) module. You will partner with clients to gather requirements, configure the platform, and ensure that portfolio management processes are optimized to deliver strategic value. Key Responsibilities: Engage with clients to collect and analyze business requirements related to portfolio management. Configure and customize the ServiceNow SPM module to align with client objectives and best practices. Document functional requirements, process flows, and solution designs. Facilitate workshops and training sessions to enhance client understanding and adoption of ServiceNow SPM. Work closely with technical teams to ensure smooth integration and implementation of SPM solutions. Support testing activities, including user acceptance testing, and provide go-live support. Stay informed about the latest updates and trends within ServiceNow SPM to continuously improve client solutions. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. At least 3 years of experience working as a ServiceNow Functional Consultant, specifically with the SPM module. Strong understanding of portfolio management principles and best practices. Proven experience in configuring and implementing ServiceNow SPM solutions. Excellent communication and stakeholder management skills. Ability to translate complex business needs into practical ServiceNow configurations. Experience in conducting workshops, trainings, and providing end-user support. Relevant ServiceNow certifications related to SPM or ITBM are advantageous.

Location: Cairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Bucharest, Romania; Delhi, India Müller's Solutions is seeking an experienced ServiceNow SPM (Strategic Portfolio Management) Consultant to join our team. In this role, you will be responsible for implementing and optimizing ServiceNow SPM solutions to help clients align their projects and portfolios with business objectives. You will collaborate with stakeholders to drive strategic decision-making through effective portfolio visibility and management. Key Responsibilities: Collaborate with clients to understand their portfolio management processes and requirements. Design, configure, and implement ServiceNow SPM modules to support strategic planning and portfolio management. Provide guidance on best practices for portfolio governance, demand management, and resource allocation. Conduct workshops and training sessions to enhance client knowledge of ServiceNow SPM capabilities. Work closely with cross-functional teams to ensure integration of SPM with other ITSM processes. Analyze data and generate reports to support portfolio visibility and informed decision-making. Stay up-to-date with new features and trends in ServiceNow SPM to continually improve client solutions. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. Minimum 3 years of experience working with ServiceNow SPM or related portfolio management solutions. Strong knowledge of project and portfolio management concepts and best practices. Experience configuring and administering ServiceNow SPM modules. Familiarity with related ITSM and ITBM processes. Excellent analytical and problem-solving skills. Strong communication and client engagement skills to facilitate effective workshops and trainings. Ability to work collaboratively in a team-oriented environment. Preferred Qualifications: Relevant ServiceNow certifications related to SPM or ITBM. Experience with data analytics and reporting tools within ServiceNow. Familiarity with Agile and SAFe methodologies. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Bucharest, Romania Müller's Solutions is seeking a dedicated ServiceNow SPM Business Analyst to join our dynamic team. In this role, you will focus on the strategic portfolio management (SPM) aspect within ServiceNow, working closely with stakeholders to ensure the effective implementation and enhancement of SPM solutions that align with business objectives. You will serve as a key liaison between business users and technical teams, facilitating the successful delivery of ServiceNow SPM initiatives. Key Responsibilities: Collaborate with business stakeholders to gather, analyze, and document requirements related to ServiceNow SPM modules. Translate business needs into detailed functional specifications and workflows within ServiceNow SPM. Work closely with development and configuration teams to ensure solutions meet business expectations. Facilitate workshops and meetings to communicate solutions and gather feedback. Assist in testing activities including the development of test cases, conducting UAT, and ensuring high-quality deliverables. Provide training and support to end-users on ServiceNow SPM functionalities and enhancements. Monitor system performance and recommend continuous improvements related to portfolio and project management processes. Requirements Qualifications and Skills: Bachelor’s degree in Business, Information Technology, or related field. Minimum of 3 years of experience as a Business Analyst, preferably with hands-on experience in ServiceNow SPM. Strong knowledge of ServiceNow platform, especially the Strategic Portfolio Management module. Experience gathering and documenting business requirements and translating them into functional designs. Understanding of project and portfolio management concepts and best practices. Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders. Ability to manage multiple priorities and deliver results in a fast-paced environment. Knowledge of Agile methodologies and ITIL practices is a plus. Relevant ServiceNow certifications are advantageous. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Bucharest, Romania; Dubai, United Arab Emirates Müller's Solutions is looking for a skilled ServiceNow SPM (Strategic Portfolio Management) Architect to join our team. In this role, you will be responsible for designing and implementing strategic portfolio management solutions using the ServiceNow platform to help organizations align their portfolios with business objectives and drive better decision-making. Your expertise will contribute to the optimization of project, program, and portfolio management processes, ensuring effective resource utilization and improved business outcomes. Key Responsibilities: Lead the design and implementation of ServiceNow SPM solutions aligned with enterprise strategy and governance. Collaborate with stakeholders to gather requirements and translate them into effective architectural designs for SPM modules including demand management, project portfolio management, resource management, and financial planning. Develop and enforce best practices and governance frameworks for effective portfolio oversight. Integrate SPM solutions with other ServiceNow modules and external systems to provide end-to-end visibility and reporting. Drive automation of workflows to improve process efficiency and data accuracy. Provide technical leadership and mentoring to development teams and project managers. Ensure solutions meet compliance, security, and scalability standards. Stay updated on ServiceNow SPM capabilities and industry trends to recommend continuous improvements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. At least 5 years of experience working with ServiceNow platform, with a focus on Strategic Portfolio Management (SPM). Strong understanding of portfolio, program, and project management methodologies and best practices. Experience in designing and delivering ServiceNow SPM solutions including demand, resource, and financial management. Proficiency with ServiceNow architecture principles, configuration, and integration techniques. Effective communication skills, capable of working with business stakeholders and technical teams. Demonstrated problem-solving skills and the ability to manage multiple priorities in a dynamic environment. ServiceNow certifications relevant to SPM or ITOM are highly desirable. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Delhi, India; Rabat, Morocco Müller's Solutions is on the lookout for an experienced ServiceNow Technical Consultant to join our dynamic team. In this pivotal role, you will leverage your technical expertise to deliver high-quality ServiceNow solutions to our clients. You will work closely with stakeholders to understand their requirements and provide solutions that will enhance their operations. Key Responsibilities: Conduct in-depth analysis of customer requirements and translate them into actionable ServiceNow technical solutions. Design, develop, and implement ServiceNow applications, ensuring they align with business needs. Provide technical guidance on ITSM processes and best practices to clients and internal teams. Assist in the integration of ServiceNow with other enterprise applications and services. Collaborate with developers and functional consultants to ensure a seamless implementation of solutions. Perform system administration tasks and manage application performance tuning. Stay informed about new ServiceNow features and industry trends to recommend improvements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum 4 years of experience as a ServiceNow consultant or technical role. Strong experience with ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog. Solid understanding of JavaScript, HTML, CSS, and other web technologies. Proficiency in configuring and customizing ServiceNow workflows and business rules. Experience with ServiceNow scripting and implementation of UI changes and Scripted REST APIs. Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal skills to liaise effectively with clients and technical teams. Preferred Qualifications: ServiceNow Certifications in ITSM or related fields. Prior experience working in Agile project environments. Knowledge of integration technologies such as REST, SOAP, and JDBC. Familiarity with ITIL frameworks and processes. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Delhi, India; Rabat, Morocco; Cairo, Egypt Müller’s Solutions is looking for a detail-oriented and proactive ServiceNow System Administrator to maintain our ServiceNow platform and ensure its optimal performance. In this role, you will be responsible for configuring, monitoring, and supporting the ServiceNow environment, along with ensuring that the platform meets user and business requirements effectively. Key Responsibilities: Manage and maintain all aspects of the ServiceNow platform, including system configuration, module updates, and user management. Support platform upgrades and new implementations, working closely with stakeholders to assess needs and ensure timely delivery. Monitor system performance, identify issues, and implement corrective actions to optimize functionality. Develop and maintain documentation for system configuration, administration processes, and user guides. Provide technical support for users, troubleshooting issues, and escalating when necessary. Stay informed about ServiceNow updates and best practices to recommend improvements and enhancements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience as a ServiceNow Administrator or in a similar role. Proficient in ServiceNow module administration, including Incident Management, Change Management, and Asset Management. Familiarity with ServiceNow tools and technologies, including workflows, business rules, and script includes. Strong problem-solving skills with the ability to troubleshoot technical issues efficiently. Excellent time management skills, being able to handle multiple tasks and prioritize effectively. Strong communication skills and the ability to work collaboratively with various teams. Preferred Qualifications: ServiceNow Administrator Certification or related certifications. Understanding of ITIL processes and framework. Experience with ServiceNow Performance Analytics or reporting tools. Knowledge of JavaScript and other programming languages relevant to ServiceNow customization. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.