Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Tallinn, Estonia
Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.
Key Responsibilities
• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation
• Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)
• Design the migration approach — clone-based lift, upgrade alignment, or phased rollout
• Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity
• Audit and remediate custom scripts, flows, and integrations pre-migration
• Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes
• Execute UAT support, regression testing, and hypercare post-go-live
• Produce migration runbooks, risk registers, and cutover plans
Requirements
Required Skills
• 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud)
• Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths
• Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)
• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)
• Integration experience: REST, SOAP, LDAP, SSO/SAML
• Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules
Nice to Have
• CSA or CIS certification
• Experience with ServiceNow Health Scan and ATF (Automated Test Framework)
• Prior work in KSA/GCC enterprise environments
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