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Location: Warsaw, Poland Introduction Dentons Business Services EMEA in Warsaw is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability. Role overview We are currently seeking a Second Line Support Engineer to provide IT support to internal customers throughout the UK and the Middle East. The 2nd Line Engineer is an experienced and integral member of the 2nd Line Support Team. This individual demonstrates exceptional attention to detail, a strong sense of ownership, professionalism, and is focused on resolving complex technical issues. The role requires proficiency with internal processes, procedures, and technologies relevant to their scope of work. Acting as a key escalation point, the 2nd Line Engineer bridges communication between the Service Desk and 3rd Line Engineers. Additionally, they provide guidance and support to less experienced Service Desk staff and are capable of working independently with minimal supervision. The successful candidate is responsible for delivering assigned tasks and projects within agreed timelines and quality standards. They actively participate in technical initiatives and knowledge sharing across the team. Responsibilities Provide second line technical support by handling assigned tickets and escalated cases from Service Desk Specialists, 3rd Line Engineers, Team Leaders, or stakeholders. Analyze user problems or inquiries that were previously managed by 1st Line support and remain unresolved. Ensure thorough follow-through to resolution within agreed Service Level Agreements (SLAs). Deliver excellent customer service, enabling users to continue working effectively. Instill customer confidence by demonstrating understanding of their issues, maintaining prompt communication, and driving issues to satisfactory resolution. Perform root cause analysis where possible and collaborate with other teams to suggest satisfactory problem resolutions. Support users across Microsoft cloud technologies, including Microsoft 365, Azure Active Directory (Entra ID), Exchange Online, and Azure Virtual Desktop (AVD). Propose changes and service improvements as needed. Stay informed about changes within the IT environment. Adhere to local and regional IT operational standards. Contribute to the Knowledge Base by creating new articles and updating existing ones. Work assigned shifts between 08:00–24:00, with the flexibility to work from home or office. Requirements Technical Skills Advanced understanding of IT principles, including hardware, software, networking, security, virtualization, cloud computing, and mobile devices. Proficient in troubleshooting Windows 11, Active Directory, Azure Active Directory (Entra ID), Outlook/Exchange Online, VPN technologies, Azure Virtual Desktop (AVD), virtual machine solutions, and remote support tools. Experience supporting Microsoft 365 services such as Teams, SharePoint Online, and OneDrive. Basic awareness of Microsoft Intune and Azure environments is advantageous. PowerShell scripting and Windows Server Administration are desirable skills. Experience working with applications used by legal firms, including time capture, document comparison, and legal information systems. Knowledge of PC hardware setup and configuration, including printers and wireless devices. Personal Skills & Attributes Excellent spoken and written English skills (desired C1/C2 level). High level of empathy, professionalism, and diplomacy. Strong team-working skills with a positive, “can-do” attitude. Good organizational and prioritization skills. High attention to detail. Task and resolution-oriented mindset. Willingness to develop further and grow within the IT industry. Minimum of 1–2 years of experience in a corporate IT environment, such as Help Desk, Service Desk, or Desktop Support. Desirable Certifications and Knowledge Microsoft certifications such as MS-900: Microsoft 365 Fundamentals, AZ-900: Microsoft Azure Fundamentals, and MD-102: Endpoint Administrator Associate. Familiarity with ITIL principles and service management practices. Benefits Private medical healthcare provided by Medicover MultiSport card Benefit Cafeteria system Option to join a private insurance plan An additional day off for your birthday Tailored learning & development opportunities Hybrid work model with a modern office in Warsaw city center

Location: Worldwide Workplace: hybrid SECOND ENGINEER: Salary Range Offered: * $8,500 USD – $11,500 USD Per Month (subject to experience and related criteria) Requirements: * Minimum 8 months on Wartsila RT Flex, MAN B&W ME-B and C * Experience with heavy lift vessels preferred

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid At inDrive, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, decides whether that passenger will open inDrive again. We are looking for a Senior Product Manager to own the passenger's ride experience : from driver assignment to a successfully completed trip. You will shape how passengers wait for and meet their driver, how they feel during the ride, and how the trip ends. This role goes beyond screens and flows. Your work will directly affect completed rides, cancellations, passenger trust and retention. Key Responsibilities Own the Ride Experience End-to-End: You will define and evolve the passenger journey after a driver is assigned: waiting for pickup, meeting the driver, the ride itself and the end of the trip. Turn More Matches into Completed Rides: Find and remove the reasons why passengers and drivers cancel after they have agreed on a ride, so that more matched orders end in a successful trip. Make Pickup Predictable: Improve ETA accuracy, driver tracking, pickup point clarity and passenger-driver communication, so that passengers and drivers find each other quickly and without stress. Build Trust and Safety into the Ride: Together with the safety team, develop in-ride features such as trip sharing, route monitoring and emergency tools that help passengers feel safe and in control. Close Every Trip Well: Own the end of the ride: trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items. Experiment and Optimize Continuously: Run A/B tests and iterate on key levers such as waiting rules, notifications, communication tools and cancellation policies. Collaborate Across Domains: Work closely with driver product, safety, maps and geo, payments, customer support and data teams to keep the experience consistent for both sides of the ride. Skills, Knowledge and Expertise 4+ Years in Consumer Marketplaces: Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components. Operational & System Understanding: Hands-on grasp of real-world logistics—including ETAs, geolocation, cancellations, and support workflows—alongside two-sided marketplace incentives (passengers vs. drivers). Data & Experimentation Rigor: Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses. User-Centric & Safety Mindset: Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement. Cross-Functional Alignment: Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus. Clear & Strategic Communication: Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership. Communication: Business-fluent English proficiency (B2/C1+ or equivalent). Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid At inDrive, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, decides whether that passenger will open inDrive again. We are looking for a Senior Product Manager to own the passenger's ride experience : from driver assignment to a successfully completed trip. You will shape how passengers wait for and meet their driver, how they feel during the ride, and how the trip ends. This role goes beyond screens and flows. Your work will directly affect completed rides, cancellations, passenger trust and retention. Key Responsibilities Own the Ride Experience End-to-End: You will define and evolve the passenger journey after a driver is assigned: waiting for pickup, meeting the driver, the ride itself and the end of the trip. Turn More Matches into Completed Rides: Find and remove the reasons why passengers and drivers cancel after they have agreed on a ride, so that more matched orders end in a successful trip. Make Pickup Predictable: Improve ETA accuracy, driver tracking, pickup point clarity and passenger-driver communication, so that passengers and drivers find each other quickly and without stress. Build Trust and Safety into the Ride: Together with the safety team, develop in-ride features such as trip sharing, route monitoring and emergency tools that help passengers feel safe and in control. Close Every Trip Well: Own the end of the ride: trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items. Experiment and Optimize Continuously: Run A/B tests and iterate on key levers such as waiting rules, notifications, communication tools and cancellation policies. Collaborate Across Domains: Work closely with driver product, safety, maps and geo, payments, customer support and data teams to keep the experience consistent for both sides of the ride. Skills, Knowledge and Expertise 4+ Years in Consumer Marketplaces: Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components. Operational & System Understanding: Hands-on grasp of real-world logistics—including ETAs, geolocation, cancellations, and support workflows—alongside two-sided marketplace incentives (passengers vs. drivers). Data & Experimentation Rigor: Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses. User-Centric & Safety Mindset: Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement. Cross-Functional Alignment: Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus. Clear & Strategic Communication: Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership. Communication: Business-fluent English proficiency (B2/C1+ or equivalent). Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite The Quality Assurance Group Lead combines advanced quality assurance expertise with people management, mentoring, and quality control — ensuring the consistency, accuracy, and effectiveness of quality evaluations within an assigned region, workflow, or operational scope. This role sits between QA Specialist and QA Manager, leading a team of 5–7 QA Specialists within inDrive's CS Operational Excellence department, and reports directly to the QA Manager. Key Responsibilities Lead a team of 5–7 QA Specialists within the assigned scope Distribute and prioritize workload across the team Coach, mentor, and develop QA Specialist competencies Monitor individual and team performance against quality KPIs Conduct regular 1:1s, team meetings, and performance reviews Conduct quality audits and second-level reviews of QA Specialist evaluations Ensure consistent application of quality governance frameworks and evaluation standards Act as the escalation point for complex quality-related questions and methodology disputes Lead calibration sessions to align monitoring results across the team Resolve disagreements related to monitoring results or evaluation methodology Identify trends, recurring mistakes, and systemic quality issues within the assigned scope Prepare quality insights, summaries, and action plans for stakeholders Support the implementation of new QA methodologies, monitoring scenarios, and process updates Participate in QA automation and process-improvement initiatives Provide data-driven recommendations to QA management based on monitoring results Skills, Knowledge & Expertise 3+ years of experience in Customer Support, Quality Assurance, or Operational Excellence Proven experience in quality monitoring, evaluations, and calibration processes Experience coaching, mentoring, or formally coordinating the work of others Experience working in multi-team or multi-vendor (BPO) environments — preferred Strong knowledge of quality frameworks, monitoring methodologies, and calibration standards Excellent analytical skills with the ability to identify trends and systemic patterns Strong written and verbal communication skills; ability to present findings clearly Demonstrated ability to collaborate across functions and levels of the organization Proficiency with QA platforms, dashboards, reporting tools, and performance analytics systems Ability to manage competing priorities and work effectively in a fast-paced environment Bilingual proficiency in Spanish and English (spoken and written) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is scaling fast in the UK. Our European operations team (Europs) gets UK and EU businesses onboarded across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and maintain their own automations and apps, and have taken daily processes from hours to minutes. We're hiring a KYB Operations Lead to run the UK onboarding operation day to day. You'll manage our UK operators, own the queue, make the hard calls on complex cases and escalations, and keep improving how the operation works as volume grows. This is a hands-on leadership role: you'll be as comfortable in a difficult ownership structure as in a capacity plan. WHAT YOU'LL DO - Line-manage and develop the UK operators: prioritisation, 1:1s, performance, and helping them grow as builders as well as reviewers - Own overall queue management and resourcing for UK onboarding: what gets worked first, who works it, and how we keep cases moving through leave and spikes in volume - Make the final first-line (1LoD) call on complex cases: complex ownership structures, EDD, PEP and adverse-media outcomes, and cases that need a judgement rather than a checklist - Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook - Run customer-facing onboarding communications with quality: clear requests, fast follow-ups, no avoidable back-and-forth - Define and report operational metrics (caseload by provider, time to close, handling time) and use them to improve the operation - Find and remove friction: spot requirements customers shouldn't have to meet twice and work with Product and Engineering to design them out - Build consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny - Act as hands-on backup for UK safeguarding: daily reconciliations and investigating breaks when cover is needed WHAT YOU NEED - 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank - Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence - Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate - Clear written communication, both with customers and in documented case decisions - Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples - A bias to fix the process rather than just work the queue   NICE-TO-HAVES - Line management of operators or analysts (strongly preferred) - Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews) - Safeguarding / client-money reconciliation experience - Writing requirements for Product and Engineering teams - EU onboarding experience or a second European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is seeking a 2LoD Compliance Strategist to provide dedicated independent second-line assurance across Ramp UK & Irish regulated businesses. This is a hands-on role for someone who can turn regulatory expectations into a practical, evidence-led monitoring and assurance programme. The role sits within Ramp's Europe Compliance function and supports the Head of Compliance & MLRO - Europe. You will not own first-line operational decisions or perform routine casework. Instead, you will independently test and challenge the design and operation of financial-crime, safeguarding, payments, outsourcing, governance, and regulatory-change controls. You will make sure that findings are understood, remediated by accountable owners, and independently validated before closure. Ramp Payments Europe is developing across multiple legal entities, jurisdictions, payment rails, banking partners, product journeys, and shared Group services. The successful candidate will help give management and Boards a clear, reliable view of whether controls work in practice and where action is needed. WHAT YOU'LL DO - Run a practical, risk-based compliance monitoring programme across Ramps European entities. - Test key controls and identify gaps, with a focus on whether they work in practice. - Support assurance over financial-crime, payments, safeguarding, and outsourced-service controls. - Track regulatory, Board, partner, audit, and internal commitments to ensure actions are completed on time. - Manage findings and remediation, helping accountable teams resolve issues and confirming actions are closed. - Produce clear reporting for management and Boards on key risks, control issues, incidents, and progress. - Provide independent compliance input and advisory on significant product, payments, outsourcing, and operational changes. - Deputise for the Head of Compliance & MLRO where required. WHAT YOU NEED - Min. 4 year of experience in compliance, risk, audit, controls, or regulatory change within payments, fintech, banking, or another regulated environment. - Experience supporting compliance monitoring, control testing, issue management, remediation, or governance reporting. - Working knowledge of UK and/or EU financial-services regulation, with the ability to apply requirements pragmatically in a fast-moving environment. - Familiarity with financial-crime controls such as customer due diligence, sanctions screening, transaction monitoring, or record keeping. - An interest in areas such as payments, safeguarding, outsourcing, operational resilience, or third-party oversight. - Strong judgement and communication skills, with the confidence to identify issues, explain risk clearly, and work constructively with stakeholders. - Comfortable working independently, managing priorities, and partnering with Product, Engineering, Operations, Legal, and Risk teams. - Curious about using AI responsibly to improve compliance analysis, monitoring, or documentation. NICE-TO-HAVES - Experience in a UK payment institution, e-money institution, bank, card issuer, acquiring business, or payments fintech. - Experience supporting FCA-facing work, banking-partner due diligence requirements. - Experience with Consumer Duty, safeguarding, or formal outsourcing governance. - Professional compliance, audit, risk, or financial-crime qualification. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote (Sweden) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is launching payments across the EU through its Swedish payment institution. Our European operations team (Europs) onboards European businesses and keeps them trading, across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and use their own automations so they can spend their time on judgement, not admin. We're hiring a KYB/AML Analyst in Stockholm to review and onboard business customers of our Swedish entity, work directly with those customers to get them live, and resolve onboarding requirements raised by our partners. You'll join a small Swedish team and help keep onboarding moving every day as we grow. WHAT YOU'LL DO - Carry out first-line (1LoD) KYB reviews of business customers onboarding with Ramp's Swedish payment institution: company verification, beneficial ownership, sanctions/PEP/adverse-media screening, and risk assessment - Decide standard cases end to end, and escalate complex or higher-risk cases with a clear rationale - Handle customer communications through onboarding: clear document requests, follow-ups and status updates - Resolve onboarding requirements from our card-issuing and payments partners for EU customers - Document decisions to a standard that holds up to second-line and regulatory review - Keep Swedish casework moving when teammates are on leave or handling incidents - Spend part of your time improving how we work: playbooks, templates and AI-assisted workflows WHAT YOU NEED - 2–4 years of KYB / AML / onboarding experience at a fintech, payment institution, EMI or bank - Solid grounding in business customer due diligence: company registers, UBO identification, sanctions/PEP screening, and spotting red flags - Fluent English, written and verbal - Clear, friendly written communication with customers - Curiosity about AI tools and how they can make casework faster and better - Based in, or relocating to, Stockholm, with the right to work in Sweden NICE-TO-HAVES - Swedish (strongly preferred) - Familiarity with Swedish sources and requirements (Bolagsverket, the beneficial ownership register, FI expectations under the Swedish AML Act) - Experience onboarding EU businesses across several jurisdictions - An additional European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Manila, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Strategic Projects Lead to work directly with the Founder and own the company's highest-priority initiatives. You will take ambiguous, high-stakes problems, turn them into clear plans, and drive them to completion across teams, from scoping and research to execution and review. This role sits at the intersection of strategy and operations. You are the Founder's force multiplier: the person who protects their time, sharpens their decisions, and makes sure what they set in motion actually ships. You think like an owner, you move fast, and you are comfortable operating with limited direction. You are structured and analytical in equal measure. You turn a loose idea into a clear brief, use data to pressure-test it, and keep a fast-moving organization aligned on what matters most. What You Will Own Strategic project delivery. Own cross-functional initiatives from the Founder's agenda end to end. Define objectives, owners, timelines and success metrics, then drive them through to completion. Founder operating rhythm. Run the Office of the Founder: weekly priorities, meeting agendas, follow-ups, decision logs and the cadence that keeps leadership aligned. Research and analysis. Run market scans, competitive reviews, process audits and financial analysis that inform strategic decisions, and turn findings into clear recommendations. Communication and briefings. Prepare briefing materials, board and investor updates, and internal communications. Speak on the Founder's behalf with teams and partners, with clarity and conviction. Risk and blocker removal. Spot risks and opportunities early. Bring solutions, not just problems, and clear the obstacles that slow teams down. Systems and playbooks. Build repeatable systems, playbooks and dashboards so initiatives run without constant oversight. AI fluency. Use AI as a core part of your workflow, from research and analysis to automation of recurring work. What We Are Looking For You have spent [3-6+] years in strategy, consulting, operations, chief-of-staff or startup roles. You know what it means to context-switch fast across projects without losing the thread on any of them. You have led complex, cross-functional projects to completion, and the work had a measurable effect on the business. You can point to it specifically and explain exactly what you did to make it happen. You are analytical. You can take messy information, pull out what matters, and turn it into a decision or a plan. Spreadsheets, dashboards and basic financial modeling are second nature. You are a strong writer and communicator. You write clear briefs, give honest feedback, and present your thinking to leaders with clarity and confidence. You thrive in a fast-paced, deadline-driven environment with shifting priorities. You hold a high bar for quality, handle sensitive information with discretion, and stand your ground respectfully when you disagree. Nice to Have Experience in a founder-led, high-growth or agency environment Experience in performance marketing, DTC or creator-driven businesses Experience building automations or AI-assisted workflows Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: Davao, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Strategic Projects Lead to work directly with the Founder and own the company's highest-priority initiatives. You will take ambiguous, high-stakes problems, turn them into clear plans, and drive them to completion across teams, from scoping and research to execution and review. This role sits at the intersection of strategy and operations. You are the Founder's force multiplier: the person who protects their time, sharpens their decisions, and makes sure what they set in motion actually ships. You think like an owner, you move fast, and you are comfortable operating with limited direction. You are structured and analytical in equal measure. You turn a loose idea into a clear brief, use data to pressure-test it, and keep a fast-moving organization aligned on what matters most. What You Will Own Strategic project delivery. Own cross-functional initiatives from the Founder's agenda end to end. Define objectives, owners, timelines and success metrics, then drive them through to completion. Founder operating rhythm. Run the Office of the Founder: weekly priorities, meeting agendas, follow-ups, decision logs and the cadence that keeps leadership aligned. Research and analysis. Run market scans, competitive reviews, process audits and financial analysis that inform strategic decisions, and turn findings into clear recommendations. Communication and briefings. Prepare briefing materials, board and investor updates, and internal communications. Speak on the Founder's behalf with teams and partners, with clarity and conviction. Risk and blocker removal. Spot risks and opportunities early. Bring solutions, not just problems, and clear the obstacles that slow teams down. Systems and playbooks. Build repeatable systems, playbooks and dashboards so initiatives run without constant oversight. AI fluency. Use AI as a core part of your workflow, from research and analysis to automation of recurring work. What We Are Looking For You have spent [3-6+] years in strategy, consulting, operations, chief-of-staff or startup roles. You know what it means to context-switch fast across projects without losing the thread on any of them. You have led complex, cross-functional projects to completion, and the work had a measurable effect on the business. You can point to it specifically and explain exactly what you did to make it happen. You are analytical. You can take messy information, pull out what matters, and turn it into a decision or a plan. Spreadsheets, dashboards and basic financial modeling are second nature. You are a strong writer and communicator. You write clear briefs, give honest feedback, and present your thinking to leaders with clarity and confidence. You thrive in a fast-paced, deadline-driven environment with shifting priorities. You hold a high bar for quality, handle sensitive information with discretion, and stand your ground respectfully when you disagree. Nice to Have Experience in a founder-led, high-growth or agency environment Experience in performance marketing, DTC or creator-driven businesses Experience building automations or AI-assisted workflows Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: Cebu, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Strategic Projects Lead to work directly with the Founder and own the company's highest-priority initiatives. You will take ambiguous, high-stakes problems, turn them into clear plans, and drive them to completion across teams, from scoping and research to execution and review. This role sits at the intersection of strategy and operations. You are the Founder's force multiplier: the person who protects their time, sharpens their decisions, and makes sure what they set in motion actually ships. You think like an owner, you move fast, and you are comfortable operating with limited direction. You are structured and analytical in equal measure. You turn a loose idea into a clear brief, use data to pressure-test it, and keep a fast-moving organization aligned on what matters most. What You Will Own Strategic project delivery. Own cross-functional initiatives from the Founder's agenda end to end. Define objectives, owners, timelines and success metrics, then drive them through to completion. Founder operating rhythm. Run the Office of the Founder: weekly priorities, meeting agendas, follow-ups, decision logs and the cadence that keeps leadership aligned. Research and analysis. Run market scans, competitive reviews, process audits and financial analysis that inform strategic decisions, and turn findings into clear recommendations. Communication and briefings. Prepare briefing materials, board and investor updates, and internal communications. Speak on the Founder's behalf with teams and partners, with clarity and conviction. Risk and blocker removal. Spot risks and opportunities early. Bring solutions, not just problems, and clear the obstacles that slow teams down. Systems and playbooks. Build repeatable systems, playbooks and dashboards so initiatives run without constant oversight. AI fluency. Use AI as a core part of your workflow, from research and analysis to automation of recurring work. What We Are Looking For You have spent [3-6+] years in strategy, consulting, operations, chief-of-staff or startup roles. You know what it means to context-switch fast across projects without losing the thread on any of them. You have led complex, cross-functional projects to completion, and the work had a measurable effect on the business. You can point to it specifically and explain exactly what you did to make it happen. You are analytical. You can take messy information, pull out what matters, and turn it into a decision or a plan. Spreadsheets, dashboards and basic financial modeling are second nature. You are a strong writer and communicator. You write clear briefs, give honest feedback, and present your thinking to leaders with clarity and confidence. You thrive in a fast-paced, deadline-driven environment with shifting priorities. You hold a high bar for quality, handle sensitive information with discretion, and stand your ground respectfully when you disagree. Nice to Have Experience in a founder-led, high-growth or agency environment Experience in performance marketing, DTC or creator-driven businesses Experience building automations or AI-assisted workflows Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: Davao, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Business Operations Project Lead to make a fast-growing agency run better. You will lead the operational projects that improve how our teams work, from process design and tooling to reporting and cross-team coordination, and manage them end to end. This role sits at the intersection of operational rigor and fast-paced agency delivery. You are the operator behind the machine: you see where work gets stuck, design the fix, and get teams to adopt it. You are equally comfortable in the details of a workflow and in the bigger picture of how the business scales. You are organized and analytical in equal measure. You use data and team feedback to find bottlenecks, and you build systems that raise output without adding friction. What You Will Own Project leadership. Lead operational improvement projects from scoping to delivery. Define scope, assign owners, manage timelines and dependencies, and report progress clearly. Process design and documentation. Map, document and improve core business processes. Write clear SOPs and playbooks that teams actually use. Cross-team coordination. Align priorities across departments, resolve dependencies and keep projects moving when work crosses teams. KPIs and reporting. Define and track operational KPIs. Build dashboards and regular reports that give leadership an honest view of performance. Tools and automation. Select, implement and improve the tools and automations that remove manual work and speed up delivery. AI fluency. Use AI as a core part of your workflow, from process analysis to documentation to workflow automation. What We Are Looking For You have spent [3-5+] years in business operations, project or program management, ideally at an agency or fast-growing company managing multiple projects at once. You can juggle competing priorities without losing quality. You have delivered operational projects with measurable results, such as time saved, cost reduced or output increased. You can point to them specifically and explain what you did to make them happen. You are strong at process design. You can map a workflow, find where it breaks, and document a better one that people follow. You are analytical. You can work with data, track KPIs and turn reporting into action. Spreadsheets and project management tools are second nature. You are a clear communicator who works well with leadership and individual contributors alike, gives direct feedback, and keeps stakeholders informed. You thrive in a fast-paced, deadline-driven environment. You stay organized and proactive, and you keep teams moving when priorities shift. Nice to Have Project management certification (PMP, Scrum or similar) Experience building operations from scratch in a startup or scaling company Experience with workflow automation or AI tools Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: Cebu, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Business Operations Project Lead to make a fast-growing agency run better. You will lead the operational projects that improve how our teams work, from process design and tooling to reporting and cross-team coordination, and manage them end to end. This role sits at the intersection of operational rigor and fast-paced agency delivery. You are the operator behind the machine: you see where work gets stuck, design the fix, and get teams to adopt it. You are equally comfortable in the details of a workflow and in the bigger picture of how the business scales. You are organized and analytical in equal measure. You use data and team feedback to find bottlenecks, and you build systems that raise output without adding friction. What You Will Own Project leadership. Lead operational improvement projects from scoping to delivery. Define scope, assign owners, manage timelines and dependencies, and report progress clearly. Process design and documentation. Map, document and improve core business processes. Write clear SOPs and playbooks that teams actually use. Cross-team coordination. Align priorities across departments, resolve dependencies and keep projects moving when work crosses teams. KPIs and reporting. Define and track operational KPIs. Build dashboards and regular reports that give leadership an honest view of performance. Tools and automation. Select, implement and improve the tools and automations that remove manual work and speed up delivery. AI fluency. Use AI as a core part of your workflow, from process analysis to documentation to workflow automation. What We Are Looking For You have spent [3-5+] years in business operations, project or program management, ideally at an agency or fast-growing company managing multiple projects at once. You can juggle competing priorities without losing quality. You have delivered operational projects with measurable results, such as time saved, cost reduced or output increased. You can point to them specifically and explain what you did to make them happen. You are strong at process design. You can map a workflow, find where it breaks, and document a better one that people follow. You are analytical. You can work with data, track KPIs and turn reporting into action. Spreadsheets and project management tools are second nature. You are a clear communicator who works well with leadership and individual contributors alike, gives direct feedback, and keeps stakeholders informed. You thrive in a fast-paced, deadline-driven environment. You stay organized and proactive, and you keep teams moving when priorities shift. Nice to Have Project management certification (PMP, Scrum or similar) Experience building operations from scratch in a startup or scaling company Experience with workflow automation or AI tools Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: Manila, Philippines About Advantage HQ Advantage HQ sits at the intersection of performance marketing and creator-driven growth. We manage over $850M in annual media spend across Meta, TikTok and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decisioning at scale. We are trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and CRO. Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, and a culture built for A-players. The Role We are hiring a Business Operations Project Lead to make a fast-growing agency run better. You will lead the operational projects that improve how our teams work, from process design and tooling to reporting and cross-team coordination, and manage them end to end. This role sits at the intersection of operational rigor and fast-paced agency delivery. You are the operator behind the machine: you see where work gets stuck, design the fix, and get teams to adopt it. You are equally comfortable in the details of a workflow and in the bigger picture of how the business scales. You are organized and analytical in equal measure. You use data and team feedback to find bottlenecks, and you build systems that raise output without adding friction. What You Will Own Project leadership. Lead operational improvement projects from scoping to delivery. Define scope, assign owners, manage timelines and dependencies, and report progress clearly. Process design and documentation. Map, document and improve core business processes. Write clear SOPs and playbooks that teams actually use. Cross-team coordination. Align priorities across departments, resolve dependencies and keep projects moving when work crosses teams. KPIs and reporting. Define and track operational KPIs. Build dashboards and regular reports that give leadership an honest view of performance. Tools and automation. Select, implement and improve the tools and automations that remove manual work and speed up delivery. AI fluency. Use AI as a core part of your workflow, from process analysis to documentation to workflow automation. What We Are Looking For You have spent [3-5+] years in business operations, project or program management, ideally at an agency or fast-growing company managing multiple projects at once. You can juggle competing priorities without losing quality. You have delivered operational projects with measurable results, such as time saved, cost reduced or output increased. You can point to them specifically and explain what you did to make them happen. You are strong at process design. You can map a workflow, find where it breaks, and document a better one that people follow. You are analytical. You can work with data, track KPIs and turn reporting into action. Spreadsheets and project management tools are second nature. You are a clear communicator who works well with leadership and individual contributors alike, gives direct feedback, and keeps stakeholders informed. You thrive in a fast-paced, deadline-driven environment. You stay organized and proactive, and you keep teams moving when priorities shift. Nice to Have Project management certification (PMP, Scrum or similar) Experience building operations from scratch in a startup or scaling company Experience with workflow automation or AI tools Comfort in Google Suite (Gmail, Docs, Sheets, Slides) Location Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.

Location: United States Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We're a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role You join a customer's marketing data problem and stay until it runs in production. One month it's a pharma brand that needs validated files delivered to its agency every night. The next it's a DTC brand that wants attribution it can defend, or an agency running forty client dashboards on one model. You own three to six accounts end to end: the discovery calls, the data model, the pipeline, the dashboard, the handoff. Claude Code is your pair, not a checkbox. What you'll do Run weekly customer calls and turn what you hear into a scoped build with dates. Design and maintain the models: SQL and dbt on ClickHouse, BigQuery or Snowflake, kept correct as sources change. Write Python pipelines on Temporal when the platform doesn't cover the case: SFTP feeds, validation rules, custom joins, audit emails. Ship dashboards in Looker, Power BI or Tableau, whichever the customer already runs. QA your own delivery before the customer sees it. Send platform gaps back to Product with a reproducible case. You'll fit if You have 3+ years shipping data work for people outside your own team: an agency, a consultancy, professional services, or an in-house analytics team with internal customers. SQL is your first language and Python a comfortable second. You've used Claude Code, Codex or Cursor for real work and can say where they go wrong. You can hold a call with a marketing director and a data engineer in the same hour and both leave with a decision. English C1 or better. Helps Ad-platform, GA4 or CRM data. dbt in production. MMM or attribution. Temporal or Airflow. What we offer Remote-first environment Medical and dental benefits 401(k) plan Paid time off and US holidays Professional development reimbursement

Location: (Multiple States), United States About Improvado Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT. What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA. Who buys it: Economic buyers: CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership Technical evaluators: VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security Segments: enterprise brands, mid-market, agencies Verticals: pharma and healthcare, financial services, retail and eCommerce, gaming, agencies Why this role, now Our messaging is not aligned. Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price. The category is crowded and moving fast. Battlecards exist but decay, and nobody owns keeping them true. Attribution, incrementality and causal measurement is where deals are won and lost — and it is the hardest thing to argue credibly without hand-waving. Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them. You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it. What you'll own Positioning and messaging. Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it. Competitive intelligence and win/loss. A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning. Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays. Market and analyst relations. The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization. What we're looking for 4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product. Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak. B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile. Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter. Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking. Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback. Nice to have: hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming. Not a fit if: your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work. How we measure success Win rate in competitive deals against our top 3 named competitors, baseline set in month 1. Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal. Time-to-first-deal for new reps. Field adoption of enablement assets — measured, not assumed. Win/loss program running on cadence, with themes that visibly change product and GTM decisions. Message consistency: a quarterly audit across web, deck, product UI and content. What We Offer Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: (Multiple States), United States About Improvado Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT. What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA. Who buys it: Economic buyers: CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership Technical evaluators: VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security Segments: enterprise brands, mid-market, agencies Verticals: pharma and healthcare, financial services, retail and eCommerce, gaming, agencies Why this role, now Our messaging is not aligned. Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price. The category is crowded and moving fast. Battlecards exist but decay, and nobody owns keeping them true. Attribution, incrementality and causal measurement is where deals are won and lost — and it is the hardest thing to argue credibly without hand-waving. Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them. You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it. What you'll own Positioning and messaging. Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it. Competitive intelligence and win/loss. A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning. Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays. Market and analyst relations. The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization. What we're looking for 4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product. Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak. B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile. Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter. Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking. Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback. Nice to have: hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming. Not a fit if: your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work. How we measure success Win rate in competitive deals against our top 3 named competitors, baseline set in month 1. Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal. Time-to-first-deal for new reps. Field adoption of enablement assets — measured, not assumed. Win/loss program running on cadence, with themes that visibly change product and GTM decisions. Message consistency: a quarterly audit across web, deck, product UI and content. What We Offer Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: Gurugram, Haryana, India NEOLYTIX IT Support Senior Associate Information Technology  |  Gurugram FUNCTION Information Technology EXPERIENCE 2–4 Years LOCATION Gurugram (Onsite) SHIFT General Hours About the Role Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues. Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace). Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms. Maintain and update IT asset inventory with proper documentation and tagging. Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators. Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams). Respond to service tickets and follow up to ensure timely resolution per SLA targets. Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives. Educate users on IT best practices, system security, and productivity-tool usage. What You Bring Must-Have Bachelor's degree in Information Technology, Computer Science, or a related field. 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment. Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms. Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems. Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment. Nice-to-Have Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk. Why Join Neolytix Multi-Geography Exposure Hands-on learning across enterprise platforms in a US healthcare tech environment. Supportive Global Team Direct access to a collaborative global IT team. Certification Support Ongoing professional development and certification opportunities. Solid Benefits Competitive compensation with health insurance and paid time off.