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Location: Gurugram, Haryana, India NEOLYTIX Associate / Sr Associate – AR (RCM) Accounts Receivable & Denials · US Healthcare LEVEL Associate / Sr Associate EXPERIENCE 1+ Yr / 3–4 Yrs LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. About the Role Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices. Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod. Key Responsibilities Core (Associate & Sr Associate) Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system. Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate. Meet daily productivity and quality targets (claims worked, resolution rate, call quality). Maintain HIPAA-compliant handling of PHI at all times. Additional (Sr Associate) Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn. Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery. Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances. Skills & Experience Must-Have Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work. Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered. Preferred Multi-specialty physician-group experience. Exposure to both government (Medicare/Medicaid) and commercial payers. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Claims worked per day (productivity target). Resolution / collection rate on assigned buckets. Call and documentation quality score (from QA audits). Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate). Hiring Process HR Screening 2 Technical Interviews Assessment Round HR discussion (fitment, shift, salary). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Associate / Sr Associate – AR (RCM) Accounts Receivable & Denials · US Healthcare LEVEL Associate / Sr Associate EXPERIENCE 1+ Yr / 3–4 Yrs LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. About the Role Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices. Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod. Key Responsibilities Core (Associate & Sr Associate) Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system. Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate. Meet daily productivity and quality targets (claims worked, resolution rate, call quality). Maintain HIPAA-compliant handling of PHI at all times. Additional (Sr Associate) Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn. Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery. Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances. Skills & Experience Must-Have Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work. Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered. Preferred Multi-specialty physician-group experience. Exposure to both government (Medicare/Medicaid) and commercial payers. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Claims worked per day (productivity target). Resolution / collection rate on assigned buckets. Call and documentation quality score (from QA audits). Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate). Hiring Process HR Screening 2 Technical Interviews Assessment Round HR discussion (fitment, shift, salary). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: New York City Workplace: Remote Developers don’t want more marketing. They want relevance, technical depth, and experiences worth showing up for. As Field Marketing Manager you will help bring Coder’s regional marketing programs to life. You will execute field and ABM programs that build awareness, support sales, and create pipeline across the North American market. You will work closely with a Senior Marketing Manager, sales, partners, and the broader marketing team. You will coordinate events, activate campaigns, and keep programs moving on time and on brand. What you’ll do here - Execute regional field marketing plans aligned to global strategy and North America priorities. - Run virtual and in-person events that people actually remember, from platform engineering roundtables to developer meetups to enterprise field programs. - Support lead generation and pipeline goals through strategic programs, clear handoffs, and timely follow-through. - Partner with global marketing teams to localize campaign content and messaging for North American audiences. - Help execute co-branded campaigns and joint event opportunities with strategic alliances, resellers, and channel partners. - Partner closely with sales on ABM plays for high-priority accounts, helping turn target account lists into real conversations and pipeline. - Coordinate account-specific assets, communications, and campaign touchpoints that support sales outreach and pipeline creation. - Support pre-event ABM motions, including target account coordination, personalized outreach support, and follow-up planning. - Keep projects organized, timelines moving, and chaos to a minimum across regional campaigns and events. What we’re looking for - 4–7 years of field marketing experience, preferably in B2B technology or developer-focused companies. - Hands-on experience executing regional field marketing programs, including events, partner campaigns, and sales-aligned marketing motions. - Experience supporting or executing account-based marketing programs, including target account planning, personalized campaign touchpoints, and sales coordination. - Strong project management skills with the ability to manage timelines, vendors, details, and cross-functional inputs. - Experience partnering closely with sales teams to support pipeline goals and regional priorities. - Clear written and verbal communication skills, with the ability to keep stakeholders informed and aligned. - Comfort managing multiple programs at once while staying organized, responsive, and detail-oriented. - Familiarity with project management tools such as Asana or similar systems. Bonus tacos if you have - Experience marketing to developers, platform engineering teams, DevOps teams, or technical buyers. - Experience with enterprise SaaS, cloud infrastructure, open-source, or developer tools. - Familiarity with marketing automation, CRM, or ABM platforms such as HubSpot, Salesforce, 6sense or HockeyStack. - Experience supporting partner or channel marketing programs. - Experience measuring field marketing performance across attendance, engagement, influenced pipeline, and sourced pipeline. - Experience supporting a company with an open source offering. Our tech stack You do not need to know every tool on day one, but familiarity with common go-to-market systems will help you ramp quickly. This role may work across tools such as Asana, Salesforce, marketing automation platforms, ABM platforms, event platforms, and shared content systems. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Limassol, Cyprus Spotware is looking for a Senior B2B Marketing Lead to own the marketing strategy and go-to-market execution for the cTrader business direction. This is a senior, hands-on role at the intersection of product marketing, demand generation and brand building. You will turn market insight and commercial priorities into clear positioning, integrated campaigns and measurable pipeline contribution. We are looking for a marketer who can own a business direction end to end: identify opportunities, shape the plan, align stakeholders and make it happen. Spotware is an AI-first company with an established ecosystem of AI tools, agents, automations and connected workflows. You will use this environment to move faster and work smarter - not to start from zero, but to turn these capabilities into stronger B2B marketing outcomes. What You Will Own B2B marketing strategy and go-to-market roadmap for cTrader across brokers, prop firms, fintech companies and relevant partners. Market understanding: ICP definition, segmentation, buyer journeys, competitive context and prioritisation of markets and audiences. Positioning, messaging architecture and proof points that make cTrader clear, relevant and differentiated for each key audience. Integrated marketing plans spanning product launches, demand generation, content, partner activity, events, webinars, paid media and lifecycle communications. Marketing contribution to qualified demand and pipeline, in close partnership with Sales and the wider Marketing team. Cross-functional alignment across Product, Sales, Partnerships, Customer Success and Support around shared priorities, campaigns and feedback loops. Ownership of the cTrader marketing budget: planning, allocation, spend control and performance tracking across priorities and channels. An AI-first marketing operating model for the direction: applying and continuously improving the company’s connected AI workflows across research, planning, production, personalisation and measurement. Key Responsibilities Develop and maintain the B2B marketing plan for the cTrader business direction, translating commercial priorities into focused quarterly initiatives. Work with Product, Sales, Partnerships, Customer Success and Support to understand market needs, customer objections, product priorities and growth opportunities. Define and evolve positioning, audience-specific messaging, campaign angles, offers and calls to action. Lead go-to-market plans for product launches, key features, new segments and strategic market initiatives. Plan and orchestrate integrated campaigns across the right mix of channels, including content, email, paid media, webinars, partner campaigns, events, landing pages and nurture. Brief and coordinate internal specialists and external partners across content, design, performance, CRM and campaign operations; ensure work is focused, timely and commercially relevant. Create or oversee B2B content and sales enablement assets such as product narratives, case studies, presentations, landing pages, campaign materials and customer proof points. Build and optimise marketing funnels for key audiences and accounts, spanning awareness, education, consideration, conversion and reactivation. Partner with Sales to improve lead quality, campaign follow-up, feedback loops and the connection between marketing activity and deal progression. Use customer, market and campaign data to assess performance, identify bottlenecks and recommend clear next actions. Own the cTrader marketing budget: plan, allocate and control spend, and track performance against strategic and commercial priorities. Turn successful initiatives into repeatable playbooks and scalable processes. Use Spotware’s existing AI-first capabilities to accelerate market research, segmentation, content production, campaign personalisation, reporting and operational execution - and identify new workflows worth scaling. Requirements 5+ years of experience in B2B marketing, product marketing, integrated marketing, growth marketing or revenue marketing. Proven experience owning marketing strategy and go-to-market execution for a B2B product, business unit or product line. Strong understanding of B2B positioning, ICPs, segmentation, buyer journeys, messaging and commercial storytelling. Experience planning and running multi-channel campaigns, while knowing how to choose the right channels rather than applying a fixed playbook. Ability to combine strategic thinking with hands-on execution and strong ownership. Experience working cross-functionally with Product, Sales, Partnerships, Customer Success, Support, content, design and performance teams. Strong written and verbal communication skills, with the ability to turn complex products into clear, persuasive narratives. Commercial and analytical mindset: able to connect marketing activity with demand quality, pipeline and business outcomes. Confidence working with CRM, marketing automation and campaign reporting; deep technical administration is not required. Fluent English and the ability to work independently in a fast-moving environment. An AI-native mindset and genuine enthusiasm for Claude or ChatGPT. You are a true power user who uses at least one of them daily as a thinking and execution partner - to research, plan, write, analyse and improve marketing workflows, not as an occasional productivity tool. Nice to Have Experience in fintech, B2B SaaS, trading platforms, brokerage technology, prop trading or financial markets. Experience with account-based marketing, partner marketing, lifecycle marketing, webinars or industry events. HubSpot certification and hands-on experience with HubSpot or a similar CRM and marketing automation platform. LinkedIn Ads certification and practical experience running B2B paid acquisition campaigns. Experience improving complex marketing workflows with AI agents, automation, data enrichment or connected tools. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware is looking for a Legal Adviser / Compliance Specialist to join our Legal Department and support legal and compliance matters across an expanding group operating in fintech and financial services. This role combines commercial legal work with hands-on compliance support. You will work on contracts, corporate matters, counterparty due diligence, data protection, ICT, and regulatory requirements, supporting businesses across technology and brokerage activities in the EU and other jurisdictions. Requirements A degree in Law. Relevant legal experience at a mid-level, typically 3-5 years, gained in-house or within a law firm. Practical experience drafting and reviewing commercial agreements. Hands-on experience with compliance, KYC/AML and counterparty due diligence. Working knowledge of GDPR and practical experience applying it in a commercial or regulated environment. Experience researching regulatory requirements and applying them to business situations. Strong written and spoken English, including the ability to draft clear legal documents and communicate advice effectively. Ability to independently manage routine legal and compliance matters, prioritise competing requests and recognise when escalation is needed. Strong attention to detail, sound judgement and a practical approach to resolving issues. Experience in fintech, financial services, brokerage or a technology business serving financial institutions. Responsibilities Draft, review and negotiate commercial agreements, including service, technology, licensing, SaaS, supplier and partnership and data processing agreements. Support the review of ICT and outsourcing arrangements, and assist with related documentation for regulated group entities and financial-institution clients. Provide day-to-day legal advice to internal teams, identifying risks and proposing practical solutions. Support corporate matters across group entities, including corporate records, resolutions and coordination with external corporate service providers. Conduct KYC/AML and counterparty due diligence, including ownership structure reviews, beneficial ownership verification and sanctions screening, escalating concerns where appropriate. Research legal and regulatory requirements relevant to the group’s activities and help translate findings into practical actions. Assist with licensing matters, regulatory requests and the preparation of supporting documents in coordination with senior colleagues, relevant compliance teams and external advisers. Draft and update internal policies, procedures and compliance documentation. Support the integration of new group entities by reviewing existing agreements, corporate documentation and compliance processes, and helping align them with group standards. Coordinate with external legal advisers and track ongoing matters, deadlines and required follow-up. Nice to have Familiarity with the regulatory environment for Cyprus or EU investment firms. Experience supporting multiple legal entities or businesses operating across jurisdictions. Exposure to licensing applications, regulatory submissions or communications with regulators. Experience supporting acquisitions, legal due diligence or post-acquisition integration. A relevant AML or compliance qualification. Benefits Competitive salary. Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance. Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware Systems is looking for a Customer Success Manager to retain and grow corporate clients using the Spotware products by acting as their trusted advisor. The Customer Success Manager owns the client relationship end to end: onboarding and configuration guidance and follow ups, proactive account management, adoption and utilisation growth, and the translation of client business needs into clear, testable requirements for Product, Engineering and Support. The role strengthens satisfaction and loyalty, identifies and mitigates churn and relationship risks, and feeds structured insight back into product, service and commercial decisions. Requirements 3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software, with a track record of retaining and growing corporate accounts. Good working knowledge of FX/CFD trading - how prices are formed, how orders are placed and filled, how leverage and margin work, and a general sense of how brokers manage risk - plus an interest in understanding execution quality (fair fills, slippage, unusual trading patterns). Ability to analyse usage, execution data and client feedback to identify risks, needs and improvement opportunities, and to turn them into structured recommendations. Experience organising and delivering client training, onboarding sessions, webinars or other enablement activities. Good MS Excel skills and comfort working with large trading datasets. Practical daily use of AI tools to accelerate analysis, documentation, client communication, reporting and enablement, with the judgement to validate outputs before use. Excellent verbal and written communication skills in English; clear, structured communicator. Nice to have: Experience with liquidity bridges and aggregators Responsibilities Client success and consultative support: provide consultative support to corporate clients on company products and services; resolve client questions, issues, and requests promptly and professionally; help clients understand product functionality and use the platform more effectively; maintain regular communication with clients to strengthen satisfaction, loyalty, and long-term cooperation. Platform usage and client value: analyze how clients use the products and identify opportunities to increase product value for them; guide clients toward more effective, beneficial, and informed use of company products; identify usage gaps, adoption barriers, recurring questions, and improvement opportunities; support client success goals through structured recommendations and follow-ups. Training and enablement: organize and conduct client training programs, seminars, and webinars; prepare materials and guidance that help clients improve their proficiency in using company products; adapt training and enablement activities to client needs, product updates, and common usage challenges. Feedback, data, and improvement initiatives: collect and analyze client feedback to identify product, service, and process improvement opportunities; collect and analyze client data to support strategic initiatives for service and product improvement; manage client-related changes and communicate relevant needs or risks to internal teams; respond quickly to situations that may negatively affect client relationships. Cross-functional collaboration: coordinate with Sales, Marketing, Product, Support, Billing, Technical, and Development teams to achieve client success goals; communicate client needs, feedback, risks, and opportunities to relevant stakeholders; support alignment between commercial, product, and technical teams around client priorities. AI-assisted work: use AI tools to improve client analysis, communication drafting, meeting preparation, feedback analysis, training materials, reporting, and process efficiency; validate AI-generated outputs before using them in client communication, reporting, or internal documentation. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Almaty, Kazakhstan Workplace: hybrid We are seeking a Volunteer Coordinator to own the operational side of the volunteer programmes that connect inDrive employees with inVision projects and inDrive’s own initiatives. The role collects volunteering opportunities in one place, processes applications, matches volunteers with opportunities and supports them through participation. It is key to making employee volunteering visible and measurable for inDrive and inVision leadership. Key Responsibilities Act as the single point of contact between inDrive employees, inVision projects and inDrive teams. Collect volunteering opportunities from inVision projects and inDrive teams and keep the catalogue on TeamMate and the inVision website up to date. Draft and maintain guidelines and procedures of the volunteer programme. Process volunteer applications and match volunteers with opportunities, including matching inDrive mentors with inVision U students. Run the operational side of the student mentoring programme: questionnaires, briefings, guides and rules, follow-up of mentor-student pairs. Administer the volunteering platform: registrations, event creation, participation tracking, dashboards. Run volunteer recognition: merchandise, TeamMate badges, records of individual contributions. Collect cases of joint inVision-inDrive activities (for example, programmes in inDrive summer camps) and support linked formats such as workation at the festival. Track participation, volunteer hours and reach; prepare reports for the line manager and leadership. Collect stories and photos for internal channels. Skills, Knowledge and Expertise Requirements: Education: Bachelor’s degree Experience: 3–5 years in corporate volunteering, CSR, community or employee engagement, or programme coordination Languages: English (Upper-Intermediate) Key Competencies: High independence Communication with employees, project teams and partners Organisation and relationship building

Location: Kuala Lumpur, Malaysia Workplace: hybrid We are looking for a Customer Support Specialist to deliver responsive, professional, and high-quality customer support. This role is key in ensuring customer issues are resolved efficiently while providing an excellent service experience across chat, email, and occasional outbound calls. Key Responsibilities Handle customer inquiries via live chat and email as primary channels, with occasional outbound calls for follow-ups and verification Diagnose, troubleshoot, and resolve customer issues accurately and efficiently Manage returns, exchanges, refunds, and customer complaints in line with company guidelines Maintain accurate and detailed records of customer interactions in the CRM system Provide timely updates to customers on case progress and resolution status Handle complex or unresolved cases by escalating them to the relevant internal teams Ensure proper escalation of issues for investigation and resolution Gather and escalate customer feedback to support continuous improvement Maintain high standards of professionalism, empathy, and service quality in all interactions Support the achievement of CSAT and other performance KPIs Able to work on site Skills, Knowledge and Expertise Minimum 1 year of experience in Customer Service, Technical Support, or Contact Center environment Minimum Diploma in any field Strong typing skills with high accuracy for real-time case handling Ability to multitask and manage 3 to 5 live chat conversations simultaneously Comfortable working in a fast-paced environment with frequent updates and changes Strong communication skills, both written and verbal Good problem-solving and troubleshooting abilities Experience using CRM systems or support tools is an advantage Strong sense of accountability, ownership, and customer focus Reliable with strong attendance and punctuality record Flexibility to be assigned to support different regions on an ad hoc basis Languages: Bahasa( Indonesian), Malay and English are needed. Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite We are looking for a Operations Specialist – Mexico is responsible for supporting the efficient day-to-day operations of the Mexico office and contributing to regional Operations activities across LATAM. The role ensures smooth office functioning by coordinating facilities management, vendor relationships, procurement, invoice processing, documentation, asset management, logistics, and employee support. The Specialist also assists with internal events, business visits, and operational projects, while maintaining accurate records, following internal procedures, and ensuring timely resolution of office, facility, and office-related issues. Working closely with the Operations Business Partner (BP), OPS Manger the broader Operations team, local employees, regional stakeholders, and external suppliers, the Operations Specialist helps maintain a safe, organized, and productive workplace. The role requires a proactive, service-oriented, and process-driven approach, with a strong focus on accuracy, accountability, cross-functional collaboration, and continuous improvement. Knowledge of occupational Health and Safety (H&S) requirements and support in implementing relevant office safety procedures are also expected. Key Responsibilities Ensure the smooth daily functioning of the Mexico office, including workspace readiness, office supplies, snacks, meeting rooms, access management, and general facility needs. Coordinate maintenance, cleaning, repairs, and other facility-related services, ensuring timely resolution of operational issues. Manage office access keys and coordinate access arrangements for employees, visitors, and HQ guests. Monitor office conditions and support the implementation of Health and Safety requirements, internal policies, and workplace standards. Coordinate with local suppliers and service providers to ensure timely delivery of goods and services. Support supplier sourcing, quotation collection, price comparisons, onboarding, and partnership discussions. Manage the administrative flow of invoices, purchase requests, accounting approvals, and payment follow-ups in accordance with internal procedures. Maintain an up-to-date vendor database and monitor service quality, contractual obligations, and payment statuses. Support virtual office and coworking arrangements, including subscriptions, utilities, and related payments. Create, organize, update, and archive physical and digital documentation in accordance with internal standards. Maintain accurate office databases, asset inventories, budget trackers, supplier records, and operational task lists. Support correspondence management, including receiving, scanning, distributing, sending, and archiving documents. Prepare reports, spreadsheets, forms, presentations, dashboards, and visual summaries to support operational planning, budget monitoring, and management updates. Support monitoring of the Mexico Operations budget, tracking expenses, invoices, payment statuses, and budget utilization. Assist with invoice submissions, accounting approvals, accrual confirmations, and financial documentation. Maintain accurate and up-to-date expense trackers and supporting records, identifying discrepancies or potential delays and escalating them when necessary. Follow established procurement, payment, and budget control procedures to support cost efficiency and financial transparency. Welcome new employees, visitors, and HQ guests, providing the necessary information, access, and office support. Coordinate the distribution of office materials, recruitment-related supplies, and other resources required by employees and internal teams. Manage snack inventory and replenishment, ensuring availability and appropriate distribution. Respond to employee requests related to office facilities, equipment, access, and general operational needs. Contribute to creating a welcoming, safe, and productive work environment that supports employee satisfaction and efficiency. Assist in planning and executing internal events, Operations Summits, management visits, team activities, and other office-related initiatives. Coordinate procurement, supplier arrangements, materials, workspace preparation, and logistical requirements for events. Support travel and logistics for key operational projects when required. Contribute to office improvement projects, workplace initiatives, and regional Operations activities, ensuring timely execution of assigned tasks. Collaborate with Operations colleagues and stakeholders across Mexico, Brazil, Peru, Colombia, the USA, and other relevant locations. Provide backup support during team members’ absences, helping ensure continuity of invoice processing, documentation, asset management, and other time-sensitive tasks. Share regular updates on task progress, outstanding requests, potential risks, and operational blockers with the Operations BP and relevant stakeholders. Skills, Knowledge & Expertise Fluency in both English and Spanish, with the ability to communicate effectively with local and international stakeholders. Strong organizational, time-management, and multitasking skills, with the ability to prioritize competing requests and meet deadlines. High attention to detail and accuracy in managing financial records, documentation, equipment databases, and operational reports. Strong ownership and accountability, with the ability to work independently, follow through on tasks, and escalate issues proactively. Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, and strong working knowledge of Google Workspace. Experience preparing spreadsheets, trackers, reports, dashboards, and professional presentations; knowledge of Canva is an advantage. Good communication and stakeholder management skills, including experience coordinating with suppliers and internal teams. A process-oriented mindset, with the ability to follow SOPs, identify inefficiencies, and recommend practical improvements. A proactive, service-oriented, and solution-focused attitude, with flexibility to adapt to changing operational priorities. Ability to handle equipment , company assets and office materials when required. Basic knowledge of workplace Health and Safety practices and willingness to support the implementation of relevant procedures. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: hybrid As our Regional Operations Supervisor – Vehicle Branding , you will own the end-to-end lifecycle of our vehicle branding initiatives across Latin America—from vendor management to driver activation and financial governance. You will serve as the operational bridge between fleet partners, call center teams, agencies, and key internal departments (Legal, Procurement, Finance) to maximize brand presence on the road. Key Responsibilities Regional Campaign Execution: Oversee and manage vehicle branding projects end-to-end across multiple LATAM countries. Vendor & Fleet Management: Direct daily operations with external agencies, production vendors, and fleet partners for material manufacturing, wrapping, and quality control. Performance & KPI Tracking: Monitor and analyze monthly branding KPIs, wrap longevity, and campaign performance for each country and city. Driver Acquisition & Call Center: Manage call center workflows for driver outreach, wrap appointment scheduling, follow-ups, and driver onboarding. Incentives & Payouts: Structure, verify, and coordinate monthly driver branding incentives and payment distributions. Budget & Financial Governance: Manage branding budgets, Purchase Orders (POs), invoice matching, and monthly financial closures. Cross-Functional Alignment: Work closely with Legal, Procurement, and Finance on contracts, addendums, vendor onboarding, and payment processing. Reporting & Dashboards: Maintain and update operational trackers and reports for branded vehicles, driver statuses, payouts, and ROI. Expansion & Launches: Support new branding initiatives, strategic fleet partnerships, and city/country expansion launches across LATAM. Skills, Knowledge & Expertise Experience: 3+ years of experience in operations, project management, vendor management, logistics, fleet operations, or similar roles, ideally in a fast-paced, multi-country environment. Experience in Rideshare, Delivery, or Mobility tech is a huge advantage Geographic Scope: Proven track record working with or managing vendors and teams across LATAM markets. Financial & Analytical Skills: Experience managing budgets, POs, invoices, and tracking operational KPIs using Excel / Google Sheets. Vendor Control: Strong background in contract management, agency coordination, and physical production/wrap execution. Languages: Native/Fluent Spanish & Advanced English Soft Skills: Outstanding communication, cross-functional project management, problem-solving, and leadership abilities. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for an Engineering Manager to lead and develop a team of infrastructure engineers responsible for critical production systems. This role combines people management with strong technical expertise , requiring a solid infrastructure background and deep knowledge of AWS, Kubernetes, distributed systems, networking, and infrastructure automation . Key Responsibilities Lead, manage, and develop a team of infrastructure engineers responsible for critical production systems Own team execution, delivery, and day-to-day prioritization in alignment with infrastructure strategy and architectural direction Run the shared goals and collaborate with the Infrastructure Security, and other platform teams Translate infrastructure priorities into clear team plans, milestones for both infrastructure and product teams Work with Staff and Senior engineers to ensure technical solutions are delivered effectively and aligned with established architectural principles Ensure the reliability, availability, and operational readiness of systems owned by the team Own the team’s operational practices, incident response, postmortems, and completion of follow-up actions Set clear expectations, run regular 1:1s, provide actionable feedback, and support engineers through performance reviews and Individual Development Plans Skills, Knowledge and Expertise 7+ years of experience in software, infrastructure, SRE, or platform engineering, including 2+ years in an engineering management role within a Platform cluster Proven experience leading and developing engineering teams responsible for production infrastructure or platform systems Strong infrastructure engineering background, with sufficient technical depth to review architecture, challenge decisions, and work effectively with Staff and Senior engineers Strong understanding of cloud infrastructure, especially AWS, Kubernetes, distributed systems, networking, and infrastructure automation Experience operating highly available, business-critical systems, including incident management, on-call, postmortems, capacity planning, and operational excellence Proven ability to set priorities, build execution plans, and deliver complex engineering initiatives while balancing reliability, technical debt, operational work, and long-term investments Ability to delegate technical ownership and enable senior engineers to lead major technical initiatives Strong cross-functional leadership skills, with the ability to align teams, manage dependencies, and resolve organizational, process, and technical bottlenecks Professional working proficiency in English Nice to Have Experience operating infrastructure across multiple regions, data centers, or hybrid cloud environments Experience managing teams with significant networking or distributed infrastructure responsibilities Experience working in organizations where infrastructure teams provide internal platforms and services to a large number of engineering teams Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 90 700 EUR gross Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are scaling our Strategy & Planning function and are looking for a high-caliber Project Manager to drive the execution of high-impact strategic projects across our global Ride-Hailing division. Key Responsibilities Cross-Functional Goals Management: Drive the alignment of cross-functional goals - ensuring clear ownership, unblocking dependencies, and keeping the leadership team informed of risks AI-Driven Project Management and Reporting: Champion and implement modern AI tools to automate project tracking and optimize reporting Drive Strategic Execution: Lead high-stakes, cross-functional projects in Mobility by building high-performing project squads and managing senior stakeholder relationships Architect the Business Rhythm: Design, optimize, and own the operational cadence (scope, frequency, and agenda) for the Ride-Hailing division, ensuring seamless alignment with corporate cross-functions (Legal, Government Relations, Finance, etc.). End-to-End Governance: Facilitate critical leadership meetings - managing everything from strategic agenda-setting and pre-read preparation to crisp execution and strict accountability for follow-up actions Performance & Portfolio Tracking: Establish and manage the framework for tracking key initiatives, monitoring milestones, and proactively escalating bottlenecks before they impact delivery. Skills, Knowledge & Expertise 5+ years of experience in project management, PMO, or business operations within a fast-paced tech company. Exceptional stakeholder management skills , with a proven ability to influence diverse, cross-functional, and multicultural teams across multiple time zones. Strong operational rigor - a track record of running high-density meetings, driving consensus among senior leaders, and translating complex discussions into structured action items. Advanced proficiency with AI/automation tools for project management and reporting. Industry edge (Strong Plus): Direct experience in Ride-Hailing, Delivery, or dynamic Tech company, particularly within multi-market or regional operations. Fluent knowledge of English for everyday business communication. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 64 700 EUR gross. Final benefits may vary depending on the location.

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is scaling fast in the UK. Our European operations team (Europs) gets UK and EU businesses onboarded across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and maintain their own automations and apps, and have taken daily processes from hours to minutes. We're hiring a KYB Operations Lead to run the UK onboarding operation day to day. You'll manage our UK operators, own the queue, make the hard calls on complex cases and escalations, and keep improving how the operation works as volume grows. This is a hands-on leadership role: you'll be as comfortable in a difficult ownership structure as in a capacity plan. WHAT YOU'LL DO - Line-manage and develop the UK operators: prioritisation, 1:1s, performance, and helping them grow as builders as well as reviewers - Own overall queue management and resourcing for UK onboarding: what gets worked first, who works it, and how we keep cases moving through leave and spikes in volume - Make the final first-line (1LoD) call on complex cases: complex ownership structures, EDD, PEP and adverse-media outcomes, and cases that need a judgement rather than a checklist - Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook - Run customer-facing onboarding communications with quality: clear requests, fast follow-ups, no avoidable back-and-forth - Define and report operational metrics (caseload by provider, time to close, handling time) and use them to improve the operation - Find and remove friction: spot requirements customers shouldn't have to meet twice and work with Product and Engineering to design them out - Build consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny - Act as hands-on backup for UK safeguarding: daily reconciliations and investigating breaks when cover is needed WHAT YOU NEED - 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank - Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence - Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate - Clear written communication, both with customers and in documented case decisions - Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples - A bias to fix the process rather than just work the queue   NICE-TO-HAVES - Line management of operators or analysts (strongly preferred) - Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews) - Safeguarding / client-money reconciliation experience - Writing requirements for Product and Engineering teams - EU onboarding experience or a second European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote (Sweden) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is launching payments across the EU through its Swedish payment institution. Our European operations team (Europs) onboards European businesses and keeps them trading, across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and use their own automations so they can spend their time on judgement, not admin. We're hiring a KYB/AML Analyst in Stockholm to review and onboard business customers of our Swedish entity, work directly with those customers to get them live, and resolve onboarding requirements raised by our partners. You'll join a small Swedish team and help keep onboarding moving every day as we grow. WHAT YOU'LL DO - Carry out first-line (1LoD) KYB reviews of business customers onboarding with Ramp's Swedish payment institution: company verification, beneficial ownership, sanctions/PEP/adverse-media screening, and risk assessment - Decide standard cases end to end, and escalate complex or higher-risk cases with a clear rationale - Handle customer communications through onboarding: clear document requests, follow-ups and status updates - Resolve onboarding requirements from our card-issuing and payments partners for EU customers - Document decisions to a standard that holds up to second-line and regulatory review - Keep Swedish casework moving when teammates are on leave or handling incidents - Spend part of your time improving how we work: playbooks, templates and AI-assisted workflows WHAT YOU NEED - 2–4 years of KYB / AML / onboarding experience at a fintech, payment institution, EMI or bank - Solid grounding in business customer due diligence: company registers, UBO identification, sanctions/PEP screening, and spotting red flags - Fluent English, written and verbal - Clear, friendly written communication with customers - Curiosity about AI tools and how they can make casework faster and better - Based in, or relocating to, Stockholm, with the right to work in Sweden NICE-TO-HAVES - Swedish (strongly preferred) - Familiarity with Swedish sources and requirements (Bolagsverket, the beneficial ownership register, FI expectations under the Swedish AML Act) - Experience onboarding EU businesses across several jurisdictions - An additional European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building the Private Equity channel into one of the company's most significant sources of enterprise growth. Sponsors and their operating teams shape how portfolio companies run finance, and when they standardize on a platform, they do it across dozens of companies at once. This role will be focused on managing the largest funds in the market. You will own a book of the most strategic PE firms Ramp works with, many of which have multiple investment investment strategies, fund vehicles, and GP stakes businesses under a single name. Each one likely has a different operating partner for each strategy, a deal team with its own relationships, and portfolio CFOs who make the final call. Your job is to know all of them, keep every thread moving, and turn that access into measurable adoption across their portfolios. It is a high-volume, high-stakes book. The work is relentless relationship management paired with genuine commercial discipline, and it carries the highest CP goal on the channel team. There are only a handful of these seats at Ramp, and real executive visibility comes with them. What You'll Do - Own a book of upmarket and megafund PE partners, serving as their primary relationship owner at Ramp. - Multi-thread across each firm: operating partners by strategy, deal teams, platform and portfolio operations leaders, and portfolio-company CFOs. - Run disciplined portfolio analysis to find where Ramp can create value, and work with Account Executives to convert that into pipeline. - Generate and own qualified pipeline against an aggressive CP target, prioritizing the large opportunities that move the number. - Negotiate custom partnership structures where they make sense, including adoption commitments, and hold the line where terms do not work for Ramp. - Partner with Events, Growth, Marketing, and Finance to deliver sponsorships, webinars, executive dinners and the collateral your partners ask for. - Build and maintain the operating system behind the book: relationship maps, portfolio analysis, follow-ups and next steps across a large partner set on a tight touch cycle - Use AI to automate research, portfolio mapping, call prep and follow-through so the book scales beyond what manual effort allows What You Need - A track record of carrying and hitting a high quota in a commercial role. Outbound sales development, account executive, or partnerships backgrounds all work. - Deep working knowledge of how a private equity firm is structured, including the distinct roles of operating partners, deal teams, and portfolio leadership. - Demonstrated ability to build and expand relationships across a large, complex organization. - Exceptional organization and agency. History of managing a large book without dropping threads, continual follow-up, and navigating complex organizations. - Comfort negotiating directly with sophisticated counterparts, and the judgment to know when to walk away. - A practical, self-directed approach to AI. You build your own workflows rather than waiting for tooling. - Strong cross-functional instincts across events, growth, marketing and finance. Ability to work dynamically with others internally to drive results. - Willingness to travel frequently and to work from our New York office. CT or NJ with an in-office commitment also works, and we are open to relocation Nice to Haves - Experience partnering with or selling to private equity firms and their portfolio companies. - Experience at a company with an established channel sales motion. - Fintech, payments, expense management, or CFO-software background. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been supporting customers in ensuring the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced Logistics Officer to manage day-to-day logistics operations and provide efficient, timely, and compliant logistics support for PipeCare projects. The role includes coordinating shipments, maintaining accurate logistics records, supporting supply chain activities, and ensuring adherence to established logistics procedures, customs requirements, and company standards. Key Responsibilities & Authorities Follow up on the delivery, receipt, and status of cargo and shipments to ensure timely movement of goods. Act as the main coordination point between departments, projects, managers, freight forwarders, and cargo agents regarding shipment requirements and updates. Coordinate with the Production team to confirm the readiness of tools, equipment, and materials for shipment. Monitor mobilization and demobilization activities and ensure all required follow-ups are completed on time. Coordinate with project and production teams to establish shipment schedules aligned with operational priorities. Maintain an updated and accurate database of tools and materials, including weight, measurements, quantity, origin, destination, and shipment status. Prepare, review, and coordinate shipping documentation, attestation, customs paperwork, and other required logistics records to support timely dispatch. Stay updated on customs rules, import/export regulations, and documentation requirements for destinations where PipeCare ships tools and equipment. Develop and maintain effective working relationships with local and international freight forwarders, cargo agents, and logistics service providers to ensure reliable shipment control. Provide backup support to the Logistics In-Charge when required. Coordinate drivers and transportation arrangements for logistics-related movements. Skills/Experience: 3–5 years of relevant experience in logistics, freight forwarding, customs clearance, or international shipments. Bachelor’s degree or postgraduate qualification in Logistics, Supply Chain Management, Business Administration, or a related field. Good knowledge of logistics operations in the MENA region, including customers, systems, service providers, and customs practices. Strong coordination, follow-up, communication, and documentation skills. Proficiency in English is required; working knowledge of Arabic is an advantage. Accountability: Plan and coordinate mobilization and demobilization transactions on a monthly basis. Submit accurate daily logistics reports and shipment updates as required. Ensure all shipments are properly arranged, documented, tracked, and dispatched on time. Maintain accurate and updated records of tools and materials, including weight, measurements, quantity, origin, destination, and shipment status. Ensure logistics activities comply with company procedures, applicable customs regulations, and project delivery requirements.

Location: Uttar Pradesh, Noida, India PIPECARE Group is looking for an experienced Chief Accountant - India & Far East based in Noida. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Core responsibilities P&L ownership and reporting P&L ownership. Own the India & Far East P&L number and report it to the Head of Finance on the Group calendar, independent of the regional General Manager. Close. Lead the monthly, quarterly and year-end close, delivering entity financial packs to the Group reporting calendar. Reporting and MIS. Prepare the region's Balance Sheet, Income Statement, Cash Flow and Statement of Equity, and the monthly MIS pack for the Head of Finance and Group CFO. One version of the truth. Act as an independent source of financial truth, cross-checking with the wider finance function and the Commercial Control Centre. Books, controls and compliance General ledger. Maintain the general ledger and balance sheet for all entities in scope, with every account reconciled and substantiated. Internal controls. Maintain financial policies and the internal control framework and enforce segregation of duties across creation, review and approval. India statutory and tax. Own GST, TDS/TCS, corporate income tax, tax audit, transfer-pricing filings and MCA / ROC filings under the Companies Act and support the pending India entity merger. Regional compliance. Monitor Far East compliance with the Group tax advisors and oversee the Americas compliance delivered by the US-qualified Senior Accountant; raise a monthly compliance report. Audit. Support the annual statutory and Group audits, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Hold the accounts payable and receivable ledgers within Finance for the region, overseeing invoicing, collections follow-up and head-office payment controls. Payment creation. Create the region's payments from the approved payment calendar and budget; Treasury arranges the funds and executes. Payroll. Oversee regional payroll, including leave salary, gratuity and final settlements, reviewing HR's payroll before disbursement. Banking and guarantees. Review bank guarantees, letters of credit and banking documents before submission, within the Group Bank Guarantee Procedure. Assets, ERP and team Fixed assets and inventory. Maintain the fixed asset register with correct capitalization and depreciation and verify physical inventory against the books, investigating variances. Project Haya (Odoo). Co-own the finance design, testing, migration and go-live readiness for Odoo in the region, then run the close in Odoo and drive automation of accounting workflows. Intercompany. Own intercompany reconciliations and cross-charges in line with the Group transfer-pricing policies, keeping the chart of accounts consistent across the five units. Team. Supervise, mentor and develop the 2 India-based reportees, setting workflows and reviewing outputs. Requirements Education. Chartered Accountant (ICAI) preferred; ACCA, CPA, CMA or equivalent also considered. An oil & gas, EPC or projects background is a strong advantage. Experience. At least 10 years in accounting, including time as a Chief Accountant, in a multi-entity or multi-country group, with a demonstrated record of owning a full accounting cycle and a regional P&L, not supporting one. Technical depth. Strong command of the monthly close, IFRS reporting, and India statutory and tax (GST, TDS, income tax, transfer pricing, Companies Act / ROC). Familiarity with Far East reporting; the ability to supervise a US-qualified accountant delivering the Americas is an advantage. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Leadership readiness. Ready to own a regional P&L and lead a small team to a disciplined, timely reporting standard. Essential Skills Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with controls and mandates, and comfortable enforcing segregation of duties. Organized and calm under deadline pressure across multiple entities and currencies. Clear and professional in English, with auditors, banks and stakeholders alike. Proactive and commercially sharp, the kind of person who brings the Head of Finance the solution, not just the problem.

Location: Uttar Pradesh, Noida, India Purpose of the role This role delivers the accounting for the Americas from India. It is a US-qualified seat, created to build proper US accounting capability within the Group's India finance delivery center. In its first year the role also carries the closure accounting for the South and North American entities being wound down, Colombia, Mexico and Canada. It is therefore both a forward-looking build and a clean-up of the Americas estate. The role is India-based and permanent in India. It reports the Americas numbers to the Head of Finance, with a dotted line to the Chief Accountant, India & Far East, who supervises the India delivery team. The reporting of the Americas results sits with Finance and is independent of any regional operating manager. Core responsibilities US accounting and reporting US GAAP. Own the US books under US GAAP, including the monthly close, the general ledger and all balance-sheet reconciliations for the US entity. Reporting. Prepare the US Balance Sheet, Income Statement and Cash Flow, and convert or bridge to IFRS for Group consolidation on the reporting calendar. Consolidation input. Deliver the Americas reporting pack to the Chief Accountant, India & Far East and the Head of Finance, with intercompany balances reconciled for Group consolidation. One version of the truth. Act as a reliable, independent source for the Americas numbers, cross-checking with the wider finance function and the Commercial Control Centre. US tax and compliance Federal and state tax. Coordinate US federal and state tax filings, sales-and-use tax and franchise tax with the Group's US tax advisors and maintain the compliance calendar for the region. Payroll and reporting. Oversee US payroll processing and related filings with the external provider, reviewing before disbursement. Audit. Support the Group audit for the Americas, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Maintain the Americas accounts payable and receivable ledgers within Finance, overseeing invoicing, collections follow-up and payment controls. Payment creation. Create Americas payments from the approved payment calendar and budget; Treasury arranges the funds and executes, so no one creates, approves and executes the same payment. Requirements Qualification. US-qualified accountant: CPA, or a qualified accountant (CA / ACCA) with demonstrable, hands-on US GAAP and US tax experience. This is a non-negotiable requirement of the role. Experience. At least 6 to 8 years in accounting, including direct responsibility for US books under US GAAP, ideally within a multi-entity or multinational group. Experience of entity liquidation or closure accounting is an advantage given the year-one scope. Technical depth. Strong command of US GAAP, the US federal and state tax landscape, and the monthly close. Ability to bridge US GAAP to IFRS for Group consolidation. Familiarity with multi-currency accounting. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Working pattern. Comfortable delivering US accounting remotely from India, including a willingness to overlap with US business hours as needed for close and audit. English. Clear and professional in English, with auditors, tax advisors and banks alike. Proactive and commercially aware , the kind of person who brings the solution, not just the problem.