Вакансии

Опыт работы с платёжными решениями и мониторингом успешности транзакций. Понимание PSP, Payment Gateway и платёжных процессов.

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We're looking for a Staff Conversation Designer to join in London and set the design direction for AI-powered support across Deliveroo, DoorDash and Wolt. You'll bring a strong AI fluency, technical practice, and editorial point of view to build and shape conversations powered by our LLM models: deciding what a conversation needs to say, what to leave out and how to make each exchange clear, useful, and worthy of people's trust. You'll shape the personality, voice, tone and experience principles that express our brands, local language and support philosophy. You will craft conversation specs, prompts, and evals, annotate data, and co-build the tools and harness that drives our experience. Success means fewer avoidable problems, better resolutions when help is needed, and stronger design practices that help teams deliver those outcomes consistently. What You’ll Be Doing Set support conversation strategy across support journeys, connecting what people need in the moment, what the business can promise, and what operations can actually do. Influence roadmaps with Product, Engineering and Operations, deciding where to invest, what to sequence first and how to balance quality, speed and impact. Design and maintain conversation flows . Lead proactive guidance, chat and voice experiences from definition through launch, anticipating needs to prevent or resolve problems before people ask for help. Create and maintain multi-turn conversation specs covering context, interruptions, changing intent, clarification, error recovery, fallback paths and human handoffs without repetition. Prototype new conversational experiences . Invent and test new conversational patterns, interaction paradigms, personas, and support experiences. Use LLMs and code to explore how people could ask for help, act on options and move between chat, voice and other interfaces. Work with Engineering to shape the information, actions, and human judgement these experiences need, using working prototypes and user feedback to decide what to pursue. Shape voice, tone and behaviour . Set the editorial direction for support conversations across brands, markets and modalities. Write and iterate on system prompts and persona definitions that express this direction through model behaviour. Make deliberate choices about wording, pacing and tone, adapting to local voices, policies and access needs while keeping conversations useful and promises accurate. Build evaluation datasets and testing plans . Establish how teams evaluate conversation quality before and after launch. Create evaluation datasets, testing plans and scoring rubrics to test conversation flows and model behaviour. Define annotation guidelines and annotate conversations for evaluation and model training, calibrating judgments so teams assess quality consistently. Combine these evaluations with research, performance data and reviews of hundreds of transcripts to improve accuracy, resolution quality and customer effort, and influence what the team prioritises. Design conversational safeguards . Identify conversational risks and define, implement and test guardrails. Address hallucinations, harmful or biased responses, and requests outside the service’s scope. Define how conversations protect sensitive information, stay within the system’s authority to act, and acknowledge uncertainty or seek human judgement. Raise conversation design capability . Help the wider Studio develop technical fluency and conversational judgement through mentorship, education and shared tools. Build reusable prompt guidance, evaluation tools and working practices with design and cross-functional peers, and lead their adoption across teams to improve conversation quality and inform product priorities. What You’ll Need to Thrive Work samples . Work samples showing strong editorial and conversational judgement, whether through conversational systems, content programmes or shipped products. Show your personal contribution, the direction you set, alternatives you explored and evidence of improved outcomes. We welcome different formats that make your thinking, execution and influence clear. Strategic leadership . Experience setting direction across teams and influencing product priorities, with examples of resolving ambiguity and making trade-offs between user needs, commercial goals and technical constraints. Editorial judgement . A strong editorial point of view, backed by excellent writing and editing. You can explain why a conversation needs a particular message, sequence or tone, cut what gets in the way and give others specific feedback that improves the work. Your background may be in editorial, content design, linguistics, product design or another discipline; what matters is how you apply that judgement to interactive experiences. Hands-on AI practice . Practical fluency with LLMs and code, demonstrated through working AI prototypes and direct investigation of model behaviour. You can distinguish conversational problems from limitations in data, tools or the wider system. Service design judgement . The ability to connect individual conversations to the wider service, including user intent, context, available actions and agent workflows. Your decisions account for accessibility, localisation, privacy and situations that need human intervention. Evaluation and training experience . Experience developing conversation evaluations and annotating model-training data, with evidence of how qualitative and quantitative findings improved model behaviour and informed product decisions. Impact beyond your own work . A track record of improving other teams’ design quality through mentorship, critique and shared tools or practices they’ve adopted. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. ​​💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

You will identify businesses with customer communication and sales challenges, qualify their needs, and book discovery meetings or product demonstrations for the client’s sales team. Proven B2B SDR or outbound sales experience, preferably selling CRM, SaaS, marketing automation, WhatsApp Business solutions, or customer engagement platforms.

Задачи: — Работа с лидами и конвертация их в активных трейдеров (Conversion Agent) — Общение с потенциальными клиентами и построение отношений — Управление существующими клиентскими счетами и поддержание отношений (Retention Agent) — Стимулирование постоянной торговой активности через регулярное общение Требования: — Опыт работы в продажах на рынке Forex или в удержании клиентов — Свободное владение испанским языком (родной или свободный уровень) — Хорошие коммуникативные и переговорные навыки — Способность работать самостоятельно и в команде Условия: — Работа в офисе в Лимассоле, Кипр — Базовая зарплата 2500 евро в месяц плюс комиссия, зависящая от результатов Отклик: — Для получения подробностей и подачи заявки отправьте сообщение в Telegram @Milan_N33DED

Location: Netherlands; Germany; Sweden; Switzerland; New Zealand; Spain About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant. Key Responsibilities Review AI conversations involving real-world interpersonal situations and everyday decision-making. Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses. Evaluate whether gathering additional information would materially change an AI-generated recommendation. Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details. Conduct qualitative reviews and document findings using structured evaluation guidelines. Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors. Identify missed opportunities for clarification, deeper understanding, and information gathering. Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints. Collaborate with research teams to ensure consistent, evidence-based assessments. Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines. Requirements Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains: 1. Licensed Social Work Master's degree in Social Work (MSW) or an equivalent graduate-level qualification. LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential. Experience in client assessment, case review, interviewing, counseling, or related social-work practice. 2. Counseling, Therapy, or Psychology Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology. Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work. 3. Qualitative Research, HCI, or Communication MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline. Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding. Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification. 4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields Relevant professional qualification, credential, or demonstrated subject-matter expertise. At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway. Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work. Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.

Location: United States; Saudi Arabia; Canada; United Kingdom; Australia; Ireland About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant. Key Responsibilities Review AI conversations involving real-world interpersonal situations and everyday decision-making. Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses. Evaluate whether gathering additional information would materially change an AI-generated recommendation. Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details. Conduct qualitative reviews and document findings using structured evaluation guidelines. Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors. Identify missed opportunities for clarification, deeper understanding, and information gathering. Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints. Collaborate with research teams to ensure consistent, evidence-based assessments. Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines. Requirements Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains: 1. Licensed Social Work Master's degree in Social Work (MSW) or an equivalent graduate-level qualification. LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential. Experience in client assessment, case review, interviewing, counseling, or related social-work practice. 2. Counseling, Therapy, or Psychology Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology. Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work. 3. Qualitative Research, HCI, or Communication MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline. Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding. Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification. 4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields Relevant professional qualification, credential, or demonstrated subject-matter expertise. At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway. Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work. Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.

Location: Serbia; Croatia; Greece; Malaysia; Morocco; South Africa About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Subject Matter Experts (SMEs) from psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether the AI gathered sufficient context before making recommendations, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical and interviewing skills, and the ability to distinguish essential, decision-changing information from details that are less relevant to a recommendation. Key Responsibilities Review AI conversations involving interpersonal relationships, workplace situations, education, family matters, everyday planning, wellbeing, and other real-world decisions. Evaluate whether the AI gathered sufficient context before providing advice, recommendations, or proposed solutions. Identify missing information and suggest relevant follow-up questions that could improve the quality of the AI's response. Assess whether additional context would materially change the recommendation or decision. Distinguish between load-bearing information that could change the outcome and non-essential or merely descriptive details. Conduct qualitative reviews using structured evaluation guidelines and document findings consistently. Identify missed opportunities for clarification, contextual understanding, and information gathering. Consider relevant personal, psychological, social, financial, practical, and organizational factors when evaluating conversations. Collaborate with research teams to maintain consistent evaluation standards and high-quality assessments. Complete assigned tasks accurately within the required project timelines. Requirements Candidates must have at least 3–5 years of direct professional experience in one or more of the following domains. 1. Licensed Social Work Master's degree in Social Work (MSW) or an equivalent graduate-level qualification. LCSW, LICSW, LMSW, or an equivalent applicable social work credential or license. Experience in client assessment, case review, interviewing, counseling, or related social-work practice. 2. Counseling, Therapy, or Psychology Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy credential; or PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology. Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work. 3. Qualitative Research, HCI, or Communication MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline. Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, qualitative coding, or similar research activities. Ability to analyze conversations systematically and identify missing context or patterns in human communication. 4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields Relevant professional qualification, credential, or demonstrated subject-matter expertise. At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway. Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work. Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.

Location: Brazil; Mexico; Argentina; Colombia; Poland; Romania About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Subject Matter Experts (SMEs) from psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether the AI gathered sufficient context before making recommendations, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical and interviewing skills, and the ability to distinguish essential, decision-changing information from details that are less relevant to a recommendation. Key Responsibilities Review AI conversations involving interpersonal relationships, workplace situations, education, family matters, everyday planning, wellbeing, and other real-world decisions. Evaluate whether the AI gathered sufficient context before providing advice, recommendations, or proposed solutions. Identify missing information and suggest relevant follow-up questions that could improve the quality of the AI's response. Assess whether additional context would materially change the recommendation or decision. Distinguish between load-bearing information that could change the outcome and non-essential or merely descriptive details. Conduct qualitative reviews using structured evaluation guidelines and document findings consistently. Identify missed opportunities for clarification, contextual understanding, and information gathering. Consider relevant personal, psychological, social, financial, practical, and organizational factors when evaluating conversations. Collaborate with research teams to maintain consistent evaluation standards and high-quality assessments. Complete assigned tasks accurately within the required project timelines. Requirements Candidates must have at least 3–5 years of direct professional experience in one or more of the following domains. 1. Licensed Social Work Master's degree in Social Work (MSW) or an equivalent graduate-level qualification. LCSW, LICSW, LMSW, or an equivalent applicable social work credential or license. Experience in client assessment, case review, interviewing, counseling, or related social-work practice. 2. Counseling, Therapy, or Psychology Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy credential; or PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology. Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work. 3. Qualitative Research, HCI, or Communication MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline. Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, qualitative coding, or similar research activities. Ability to analyze conversations systematically and identify missing context or patterns in human communication. 4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields Relevant professional qualification, credential, or demonstrated subject-matter expertise. At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway. Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work. Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.

2+ года опыта в Product Management или аналитике веб-продуктов. Опыт создания лендингов, CRO и работы с воронками.

Ищем Web Product Manager, который будет развивать сайт как канал продаж, повышать конверсию в покупку и установку приложения и самостоятельно запускать и оптимизировать страницы. • 2+ года опыта в Product Management или аналитике веб-продуктов.

Задачи: — Мониторинг платёжной конверсии (Approve Rate / Success Rate) — Управление PSP и платёжными методами: включение, отключение, переключение трафика — Настройка платёжных маршрутов, каскадов и лимитов — Выявление просадок конверсии и оперативное решение инцидентов — Взаимодействие с PSP, Payment, Tech и Antifraud командами — Анализ аномальной платёжной активности и оптимизация платёжных процессов Требования: — Понимание платёжных процессов, PSP и Payment Gateway — Знание ключевых метрик платёжной конверсии — Аналитическое мышление и умение быстро принимать решения — Внимательность к деталям и готовность работать в динамичной среде — Опыт в Payments / Fintech / iGaming будет преимуществом Условия: — Формат работы: Remote — График: 2/2, смены по 12 часов

Задачи: — Владение полным циклом пользовательских сценариев с AI-агентом Upgrade на чат, голос и email: создание, оптимизация, обработка крайних случаев и рост показателя containment. — Создание сценариев в no-code инструменте Sierra Agent Studio, сотрудничество с продуктовыми группами для интеграции сервисных потоков. — Ответственность за разрешение проблем клиентов AI-агентом без участия человека. — Анализ и улучшение сценариев после запуска, включая чтение транскриптов и повышение качества взаимодействия. — Ведение портфеля сценариев по продуктам (Personal Loans, Card, BNPL, HELOC, Deposits) и установление стандартов разработки AI-опыта. Требования: — 3–5 лет опыта во Frontend Software Engineering или эквивалентный опыт в Solutions Engineering, Conversational AI или технических продуктовых ролях. — Знание поведения LLM-агентов: инструкции, вызовы инструментов, извлечение знаний и типичные ошибки. — Опыт построения оценок для недетерминированных систем: тестовые наборы, симуляции, LLM в роли судьи, регрессионные проверки. — Техническая грамотность для чтения API спецификаций, работы с backend-инженерами по REST и GraphQL, понимание авторизации и прав доступа. — Знание JavaScript/TypeScript для создания и поддержки кодированных сценариев и интеграции API в платформы Conversational AI. — Ориентация на продукт и клиента, умение читать транскрипты, забота о тоне общения и измерение успеха по решению проблем клиента. — Владение процессами выпуска, мониторинга, анализа логов и реагирования на инциденты. — Умение ясно писать и работать с неинженерами из операций, комплаенса и юридического отдела. Плюсы: — Опыт работы с Sierra Agent Studio или аналогичными no-code платформами (Decagon, Ada, Kore.ai, Google CCAI, Amazon Lex/Connect). — Опыт с Voice AI: распознавание речи, синтез речи, настройка задержек, обработка прерываний. — Знание систем контакт-центров, таких как Genesys, и проектирование передачи агентам. — Опыт в финтехе или регулируемых отраслях (UDAAP, FDCPA, TCPA, PCI, SOC 2). — Опыт в дизайне разговоров или UX-писательстве. Условия: — Конкурентная зарплата $140K-$180K CAD и опционный план. — Оплачиваемое медицинское, стоматологическое и офтальмологическое страхование. — Гибкий оплачиваемый отпуск. — Возможности профессионального роста и развития. — Оплачиваемый декретный отпуск. — Инициативы по здоровью и благополучию.

- fluent Polish language. - experience in sales.

We are seeking a Sales (Conversion) Agent to join our international team at our headquarters in Limassol. - fluent English language.

Our Mission At UCM Practice Growth Systems, we're a team on a mission. Dedicated to the glory of God, we aim to bring hope and healing to sick and suffering people through our partnership with upper cervical chiropractors. Your Role in Our Mission We are looking for a passionate, energetic, people-oriented person to serve as a patient booking specialist (New Patient Appointment Conversion Specialist). Performance Bonuses for Booked Appointments Breakdown Monthly Conversion Bonus*: 50-54% = $100 55–59% = $200 60–64% = $400 65–69% = $700 70%+ = $1,000 PLUS $5 per booked appointment *Show rate must remain above 75% to qualify for bonuses. The mission of the Patient Booking Specialist is to convert inbound leads into scheduled appointments in the client’s calendar quickly, consistently, and at a high conversion rate, ensuring every lead is fully pursued and every client has the maximum opportunity to help more patients. Team Member Success in the Patient Booking Specialist role is defined by consistently converting 60–70% of assigned leads into scheduled appointments placed directly into client calendars while responding rapidly, executing disciplined follow-up, and maintaining a show rate above 75%. A successful specialist fully owns their assigned clients’ booking performance, manages their workload efficiently as capacity grows, and reliably produces a high volume of quality booked appointments that directly improve client results, retention, and trust in the UCM system. If you love connecting with people who are sick and suffering and helping them find hope and healing—this role may be perfect for you. Who We Are Looking For - High energy personality (energetic, relational, outgoing, warm) - Hungry, driven, and eager to grow within a results-oriented & impactful team - Colombia-based preferably in the Central or Eastern time zone - Experience in sales, appointment setting, & lead conversion - Positive experience with Chiropractic (UC experience is a strong plus) - Strong English communication skills, reliability, and ability to represent our brand professionally Key Responsibilities - Respond to new patient inquiries quickly by phone, text, and email through our GHL CRM, ensuring every lead is contacted promptly and professionally. - Convert inbound leads into scheduled appointments directly in the client’s calendar using a proven communication process and structured follow-up system. - Execute disciplined follow-up, including multiple call attempts and text outreach, to ensure every lead is fully pursued. - Maintain accurate records in the CRM, including call outcomes, notes, and lead status, so every lead is properly tracked. - Provide weekly performance updates summarizing leads received, appointments booked, and follow-up progress for assigned clients. - Manage multiple client accounts simultaneously while maintaining strong performance, attention to detail, and responsiveness. - Follow established scripts, systems, and best practices while continuously improving communication and booking effectiveness. - Take full ownership of booking performance for assigned clients, helping them maximize the number of patients they are able to serve. - Bring energy, enthusiasm, and relational strength to every interaction Compensation & Benefits - $18,000 base annual starting salary - Performance bonus on all booked appointments ($5/Booked Appointment) + $100-$1000/month bonus if conversion is over 50% - Upper Cervical Chiropractic Care 100% reimbursed after 90 days of employment - Major Medical Policy Health Insurance. We pay 50% of a Major Medical Policy Monthly Premiums after 90 days of employment. - Various Professional & Personal Development Training Opportunities immediately available - Paid time off after a 90-day probationary period - Complimentary Attendance in Financial Peace University after 90 days of employment - Monthly MRR Performance Bonuses after 365 Days of Employment - Opportunities for advancement in leadership and management - Work within a Christ-centered, mission-driven organization Hours: Full-time, remote Pay: $1500/mo USD + $5 per booked appointment + up to $1000/month bonus Job Type: Full-time Expected hours: 40 per week (10 AM to 7 PM Eastern Time) Language: English (Required)

Location: Romania; North Macedonia; Bulgaria; Serbia; Croatia; Bosnia and Herzegovina About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the Company Our client operates and scales multiple e-commerce brands while also growing a dedicated Conversion Rate Optimisation (CRO) agency serving established e-commerce businesses. As CRO is brought fully in-house, they are looking for an experienced Head of E-commerce Conversion Rate Optimisation (CRO) to take ownership of the optimisation function. This is a high-impact leadership role combining hands-on e-commerce optimisation with strategy, client advisory, experimentation, and team building. You’ll initially work across three in-house brands alongside a select portfolio of agency clients, with the opportunity to shape the company’s CRO methodology and build the function as the business grows. Job Summary As Head of E-commerce Conversion Rate Optimisation, you will own the optimisation strategy across both in-house e-commerce brands and agency client accounts. Your goal will be to identify and prioritise the highest-value opportunities to improve conversion rates, Average Order Value (AOV), revenue, and profit per visitor. You’ll combine quantitative analytics with customer research and behavioural insights to develop commercially focused experimentation roadmaps. You’ll determine what should be A/B tested, what should be implemented directly, and ensure designers and developers are focused on initiatives capable of delivering measurable commercial impact. Beyond execution, you’ll play a key role in developing the company's CRO framework, maintaining the quality of client strategy, presenting findings to stakeholders, and eventually hiring and mentoring additional CRO strategists. Key Responsibilities Own the end-to-end CRO and e-commerce optimisation strategy across three in-house brands and selected agency clients. Audit new client websites, funnels, analytics setups, and customer journeys to identify growth opportunities. Identify opportunities to improve conversion rates, AOV, revenue, and profit per visitor. Build, prioritise, and manage structured CRO and experimentation roadmaps. Develop clear, data-backed, and commercially focused hypotheses for experiments. Analyse GA4, Shopify, e-commerce, and behavioural data to uncover friction points and opportunities. Use heatmaps, session recordings, surveys, customer feedback, and qualitative research to understand customer behaviour. Determine when optimisation opportunities should be A/B tested versus implemented directly. Brief designers and developers on CRO initiatives, ensuring execution remains aligned with the commercial objective. Review experiment results and assess statistical validity before making recommendations. Translate complex data into clear, actionable insights for clients and internal stakeholders. Present CRO strategies, experiment findings, and recommendations directly to clients. Quantify incremental revenue, profit, and commercial impact generated through optimisation initiatives. Maintain a consistently high standard of CRO strategy across all accounts. Develop and continuously improve the company's CRO framework and methodology. Establish scalable processes for experimentation, reporting, customer research, and prioritisation. Hire, mentor, and develop future CRO strategists as the function grows. Requirements 5–8+ years of professional experience in Conversion Rate Optimisation, experimentation, e-commerce optimisation, or a closely related discipline. Strong track record of delivering measurable CRO improvements for e-commerce businesses. Experience working with established e-commerce brands, ideally generating approximately £1m–£50m in revenue. Advanced knowledge of Shopify or other major e-commerce platforms. Strong proficiency with Google Analytics 4 (GA4) and e-commerce analytics. Hands-on experience with A/B and multivariate testing platforms. Strong understanding of experimentation methodology, statistical significance, and test validity. Experience conducting customer research using surveys, behavioural analysis, heatmaps, session recordings, and other qualitative methods. Strong knowledge of e-commerce UX, customer journeys, landing pages, product pages, checkout flows, and funnel optimisation. Ability to connect CRO activity to commercial outcomes such as revenue, AOV, margin, and profit per visitor. Experience creating and prioritising experimentation roadmaps based on expected commercial impact. Strong client-facing communication and presentation skills. Ability to confidently brief and collaborate with designers, developers, marketers, and senior stakeholders. Comfortable owning strategy while remaining hands-on with analysis, research, and experimentation. Previous agency, consultancy, or multi-brand experience is highly desirable. Leadership or mentoring experience, with the ability to build and develop a CRO team as the business scales. Benefits 🌎 Fully remote opportunity with the ability to work as part of an ambitious, growth-focused team. 🚀 High-impact leadership role with ownership of CRO strategy across multiple ecommerce brands and agency clients. 🧠 Build the CRO methodology and help define how the agency approaches research, experimentation, and optimisation. 📈 Long-term career growth with the opportunity to play a central role in building a dedicated CRO function. 🎯 Commercially focused work where your impact can be directly connected to incremental revenue and profit.

Location: Remote Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger. The support industry is changing shape. AI will take on more of the tedious work so humans can lean into the relationship part. At Help Scout, the place where that relationship actually happens is the Conversations product group, which spans two product lines. Inbox is the workspace: every channel and every conversation in one place, built for the people who spend their whole day inside it. Copilot is AI working alongside them: drafts ready to review, context at their fingertips, and the tedious parts handled so every reply is faster and better. Conversations is the most-used surface we have. This is where every user spends most of their day, so speed, reliability, and craft are the product. It's also where the rest of the platform becomes real: Agent hands conversations to humans at the right moment, customer context shows up right where the work happens, and every one of those moments either builds trust or spends it. You'll be accountable for bringing it all to life with clarity and impact. ABOUT THE ROLE You'll own the Conversations product group end to end: vision, roadmap, monetization, and results for the Inbox and Copilot product lines. You'll report to Scott Rocher, our Chief Product Officer, and you'll be accountable for the revenue growth of the group. This is a player/coach role. Inbox and Copilot are the surfaces our customers touch most, the core of the business today and the front door to everything we build next. You'll do the strategic product work on them yourself: deciding what needs to get built next, how the workspace and its AI evolve together, and where investment in craft pays off. As the group grows, you'll hire and manage a team of PMs. Note: This role is open to US-based applicants only. WHAT YOU'LL DO - Set the vision and strategy for the Conversations group, and decide how Inbox and Copilot evolve together as one experience where AI makes every support pro faster without breaking their flow. - Drive the Inbox roadmap hands-on: the workspace where every channel comes together and where our users spend their time in the product. This surface is held to a bar where speed, reliability, and polish are a differentiator. - Drive the Copilot roadmap hands-on: integrations, contextual summaries, suggestions, and in-the-moment assistance that make each person on a support team meaningfully better at their job. - Own how your products are monetized. Conversations spans seats and AI usage, and you'll design the packaging that makes each seat more valuable as Copilot does more. You'll collaborate with partners across Help Scout to model the impact of the products you ship. - Partner deeply with the Autonomy group. Significant parts of Copilot run on the agent platform, and likewise, Agent hands conversations to humans in your workspace. The seams between the two groups are owned jointly, and making them invisible to customers is part of the job. - Spend real time with customers, understanding how support pros and their leaders actually work, where AI helps, and where it gets in the way - Partner with GTM and CS so the Conversations story is clear, the adoption motion is tight, and customer feedback loops back into the roadmap - Build and manage the Conversations PM team as it grows, coaching for judgment and raising the bar for product craft across the group WHAT WE'RE LOOKING FOR - You've owned a core product at scale, the kind people spend their whole workday in, and you're as fluent in the commercial side of product as you are in features and user experience - You've shipped AI-powered products and you understand how they succeed and fail - You collaborate well across ownership lines. Copilot ships on technology the Autonomy group builds, and you know how to co-own a product surface with a peer and keep the seams invisible to customers - You think in outcomes. Time to resolution, drafts accepted, teams that get more efficient as they use more of Help Scout . - You care about craft. You notice the details that make daily-use software feel fast, calm, and reliable, and you hold a roadmap accountable to them - You have strong monetization instincts. You can package a product line that spans seats and outcomes, and explain the tradeoffs. - You've managed product managers before and still love doing the work yourself. You know how to coach without taking over, and you know when a decision is yours to make - You're data self-sufficient. You pull your own data, run your own analyses, and use numbers to pressure-test direction - You're technically fluent enough to build genuine trust with engineers. You can hold a meaningful conversation about system architecture and make better decisions because of it - You're fluent with AI tools and treat them as part of your craft, for research synthesis, strategy testing, rapid prototyping, and customer signal analysis. You have a point of view on where these tools are heading and how they're changing the shape of product work - You understand that when execution is cheap, judgment is the bottleneck. Your highest-leverage hours go to strategy and prioritization, defining what's next and what's not - You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward - You've worked in B2B SaaS and understand the difference between building for support teams and building for end consumers COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: Europe ABOUT CANTINA: Cantina is a new social platform founded by Sean Parker with the most advanced AI character creator. Our bots are lifelike, social creatures that can interact wherever people are online—across voice, video, and text. Create yourself, imagine someone new, or choose from thousands of characters to share infinitely scalable, personalized content and seamless group chat. If you’re excited about how AI can shape creativity and social interaction, come help us build what’s next.   ABOUT THE ROLE: We’re looking for a Research / ML Engineer to join our Speech Team to build state-of-the-art speech systems end-to-end—from data specs through production inference. You’ll drive the model ↔ data ↔ eval flywheel for VC and adjacent tasks (controllable TTS, voice design and more), partnering closely with research, data, and infra to ship fast, reliable, and cost-aware models. In this role, you will work at the intersection of cutting-edge research and practical engineering, contributing to the development of safe, steerable, and trustworthy AI systems. You will thrive in this role if you: - See research and engineering as two sides of the same coin and enjoy owning work end-to-end. - Are results-oriented, flexible, and willing to pick up whatever moves the needle. - Like collaborating closely with infra, data, and product to ship measurable improvements. - Enjoy designing experiments, listening tests, and metrics that correlate with user-perceived quality. - Eager to learn every-day, find and solve unique large-scale problems. WHAT YOU’LL DO: - Model Building: Architect, implement, pre-train, fine-tune, and post-train/alignment (e.g., GRPO/DPO) for large-scale speech models. - Experimental Design: Design, run, and analyze scientific experiments to advance our understanding of the models. - Tool Development: Develop and improve dev tooling to enhance team productivity. - Full-Stack Contribution: Contribute to the entire stack, from low-level optimizations to high-level model design. - Data Ownership: Define data requirements and collaborate on acquisition, curation, augmentation, labeling quality, and synthetic data strategies. - Rigorous Evaluation: Design automated objective/subjective evaluations—listening tests, SV/WER/ASR-based metrics, robustness & bias checks, and red-team studies. - Pipeline Delivery: Harden the training → evaluation → inference pipeline; profile latency, memory, and cost; and meet production SLAs with robust monitoring and rollback. - Safety & Responsibility: Contribute to safety/consent guardrails and to misuse/abuse mitigation for responsible speech technology.   WHAT YOU’LL BRING: - Exceptional research/development experience with large-scale audio models (>8B parameters, >500k hours of data). - Deep hands-on experience with diffusion and/or flow-matching transformers, including practical knowledge of samplers, schedules, conditioning mechanisms, and distillation. - Deep hands-on experience training audio VAEs, neural audio codecs, and vocoders latent/tokenizer design, reconstruction and perceptual objectives, adversarial training. - Strong experience with multi-node, multi-GPU distributed training (FSDP/DeepSpeed or equivalent). - Strong software engineering skills with a proven track record of building complex systems. - Strong with PyTorch and performance work (profiling, CUDA/Triton/C++ as needed) and writing reliable production-quality code. - Shipped large-scale speech/audio or multimodal generative models to production. - Background in working with large-scale ML data, and the ability to iterate on data and triangulate quality using both subjective and objective signals. - Experience with voice cloning, speech control/steerability, or expressive speech generation. - Notable publications and/or open-source contributions in speech/audio/ML. COMPENSATION: When determining compensation, a number of factors will be considered, including skills, experience, job scope, location, and competitive compensation market data.   BENEFITS FOR U.S.-BASED ROLES: - Competitive salary and generous company equity - Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina - 42 days of paid time off, including: - 15 PTO days - 10 sick days - 15 company holidays - 2 floating holidays - Generous parental leave & fertility support - 401(k) retirement savings plan - Lifestyle spending account – $500/month to use however you’d like - Complimentary lunch and snacks for in-office employees - One Medical membership, and more!