Location: Limassol, Cyprus
Workplace: onsite
Clear priorities. A shared understanding of where we’re going. Leaders who can connect company decisions with what they mean for their teams.
We’re looking for a Senior Communications professional to make this part of everyday work at inDrive. You’ll strengthen alignment across our global leadership community and between leaders and their teams, and build practical tools that make communication and change easier to navigate across the company.
You’ll work directly with
VPs, Directors and Heads across regions
, in close partnership with the wider Communications division.
This is a senior individual contributor role with ownership of the leadership and change communications agenda.
Key Responsibilities
Strengthen leadership alignment:
help leaders build a shared understanding of company direction, priorities and changes, and translate it into clear communication with their teams
Build effective communication tools:
develop concise briefings, guidelines, templates and formats that help leaders and People & Culture communicate confidently and consistently
Create practical frameworks for change:
make it easier for teams to plan and communicate changes, with clear steps, responsibilities and tools that work across functions and regions
Develop our global leadership community:
design and run formats that connect leaders, support meaningful discussion and help them learn from one another
Advise and prepare senior leaders:
help them sharpen their messages, explain the context behind decisions and create space for questions and feedback
Connect global priorities with local context:
work with regional teams to keep communication relevant while maintaining a shared company direction
Measure clarity and alignment:
build a framework to understand what employees and leaders know, where gaps remain and which communication approaches work best
Skills, Knowledge & Expertise
10+ years of experience in internal or corporate communications, or consulting, including leadership and change communications
Experience advising senior leaders and helping them communicate clearly and effectively
Strong writing and editorial judgment: you can distil complex information into concise, useful messages
A track record of creating communication tools, processes or frameworks that people actually adopt
Understanding of change management and how communications connect with organizational design and leadership development
Confidence to challenge a brief, ask good questions and recommend a simpler or more effective approach
Ability to work independently, navigate ambiguity and bring structure to new areas of work
Fluent in English and Russian
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Annual salary from 48 300 EUR gross
Final benefits may vary depending on the location.
Location: Prague, Czechia
We are looking for a
Transformation & Change Manager
to join our IT organization and support initiatives that help us continuously improve how we work, collaborate and deliver value.
This is a multidisciplinary role for someone who enjoys working across
project management, organizational change, communication and continuous improvement
rather than focusing on only one area.
You will work with different teams and stakeholders to turn ideas into structured initiatives, support organizational and operational change, improve ways of working, and help make transformation understandable and engaging for the people affected by it.
We are looking for someone who combines
structure with creativity
: a person who can organize an initiative, facilitate collaboration, communicate clearly, challenge existing ways of working and identify opportunities to simplify or automate them.
Key Responsibilities:
Depending on the initiative, you may work across several areas:
Project & Initiative Management
Coordinate and support transformation, improvement and internal IT initiatives from idea through implementation.
Help define objectives, scope, activities, milestones, dependencies and expected outcomes.
Coordinate stakeholders and ensure actions, decisions, risks and dependencies are followed up.
Facilitate workshops, working sessions and cross-functional collaboration.
Create appropriate project documentation, presentations and management updates.
Support the development and continuous improvement of project and transformation methodologies.
Organizational Change
Support organizational and operational changes, helping teams successfully transition to new processes, structures, tools or ways of working.
Identify stakeholders and assess how changes may affect different groups.
Support change readiness, engagement and adoption activities.
Work closely with leaders, subject matter experts and employees to turn transformation goals into practical actions.
Help identify resistance, risks or adoption gaps and coordinate appropriate responses.
Communication & Engagement
Translate complex initiatives into
clear, engaging and understandable communication
.
Develop presentations, announcements, guides, campaigns and other communication materials.
Support communication planning for transformation initiatives.
Help create compelling stories around change, improvement and new ways of working.
Bring creativity into how information and ideas are communicated to different audiences.
Process Improvement, Automation & AI
Analyze existing ways of working and identify opportunities for
simplification, standardization and optimization
.
Challenge unnecessary complexity and help teams design more efficient processes.
Identify opportunities where automation can reduce manual or repetitive work.
Explore practical opportunities to use
AI and Generative AI
to support productivity, communication, knowledge management, analysis or process improvement.
Support small improvement experiments or proofs of concept and help translate successful ideas into scalable ways of working.
Requirements
We are interested in people with experience in
one or several
of the following areas:
Project Management, PMO or project coordination
Organizational Change Management
Service Delivery or operational coordination
Business or IT transformation
Communication, engagement or content development
Process improvement and optimization
You will probably enjoy this role if you:
Are highly organized but comfortable working in changing environments.
Can bring structure to topics that are not yet fully defined.
Enjoy working with people across different teams, functions and seniority levels.
Have strong stakeholder management and facilitation skills.
Communicate clearly and can adapt information to different audiences.
Are comfortable creating presentations, documentation and communication materials.
Like improving how things work instead of simply following existing processes.
Are curious about new technologies and how they can improve everyday work.
Combine an
analytical mindset with creativity
.
Can work independently while actively collaborating with others.
Feel comfortable working in an international environment.
Good to have
These aren't mandatory, but we'd be happy to see experience with:
Change management frameworks or transformation programs
PMO, governance or service management environments
Process optimization or continuous improvement
Workflow or process automation
AI or Generative AI tools and their practical application in a business environment
Knowledge management or training/enablement initiatives
Internal communication or employee engagement
Creation of management presentations and visual communication
Project/service management methodologies such as
PRINCE2, ITIL, Agile or comparable approaches
International or cross-functional teams
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Paid sick days
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: United States, Los Angeles, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
JOB PURPOSE:
The Technical Program Governance team enables complex technical initiatives across PlayStation engineering organizations by creating clarity, alignment, and disciplined execution across organizational boundaries.
As a Staff Technical Change Manager, you will lead the people, adoption, and organizational dimensions of complex technical change across engineering and technology organizations. You will work alongside technical leaders, architects, program managers, and delivery teams to understand what is changing, who is affected, what will be required of them, and how to move from awareness to sustained adoption.
This is a technical change role. Success requires more than familiarity with software-development terminology or experience working near engineering teams. You must be able to understand systems, platforms, architecture, integrations, engineering delivery models, and technical dependencies well enough to identify meaningful change impacts, ask informed questions, and translate technical decisions into practical organizational action.
This role offers the opportunity to build and shape change capability from the ground up. You’ll help define how change is led, scaled, and embedded across a growing technical organization, creating practical approaches that can evolve with the business rather than inheriting a fixed playbook.
EXPERIENCE & QUALIFICATIONS:
Essential
Demonstrated experience leading complex, cross-functional organizational change within technology, engineering, digital, or technical environments.
Strong technical fluency across modern software and technology environments. Able to understand systems, platforms, architecture, integrations, engineering workflows, and technical dependencies well enough to assess organizational impact and engage credibly with technical leaders.\
Proven ability to translate complex technical concepts and decisions into clear stakeholder impacts, adoption needs, communications, enablement plans, and practical actions.
Deep practical knowledge of organizational change methods and tools, combined with the judgment to adapt, combine, simplify, or move beyond a methodology when the situation requires it.
Experience developing end-to-end change strategies, including stakeholder analysis, impact assessment, readiness, communications, engagement, learning or enablement, adoption measurement, and reinforcement.
Strong independent judgment and problem-solving skills, with a record of operating effectively in ambiguous environments where the change strategy, operating model, or path forward is still being created.
Ability to influence senior technical and business leaders, facilitate difficult conversations, build alignment across competing priorities, and move decisions forward without direct authority.
Experience using qualitative and quantitative signals to assess adoption, identify resistance or friction, test assumptions, and adjust strategy based on evidence rather than process compliance.
Demonstrated ability to create reusable frameworks, playbooks, tools, and guidance and to coach others so change capability scales beyond the individual.
Excellent written and verbal communication skills, including the ability to produce concise executive narratives while retaining enough technical substance for engineering audiences.
Desirable
Consulting or transformation advisory experience, particularly in environments requiring rapid context building, executive influence, and practical recommendations across multiple clients, organizations, or business units.
Experience building or materially evolving a change capability in an organization where practices, roles, standards, and expectations were not already mature or consistently established.\
Experience supporting platform, infrastructure, cloud, architecture, developer tooling, enterprise systems, or other technically complex transformation work.
Experience working directly with engineers, architects, technical program managers, product leaders, and senior technology executives.
Background in the games, interactive entertainment, or large-scale technology industry.
Formal change-management certification.
KEY RESPONSIBILITIES & SCOPE FOR DECISION MAKING:
Technical Change Strategy and Delivery
Lead change strategy and execution for complex technical initiatives spanning multiple teams, organizations, technologies, or geographies.
Build a clear understanding of the technical change itself, including affected systems, dependencies, operating models, workflows, roles, and decision points, before determining the appropriate change approach.
Translate technical implementation plans into stakeholder impacts, readiness needs, adoption risks, engagement strategies, and measurable change outcomes.
Embed organizational readiness into the design and delivery of major initiatives, helping ensure change is considered from the beginning and translated into sustained adoption, stronger execution, and measurable business impact.
Identify adoption barriers early, frame the underlying problem, and drive practical interventions that address behavior, capability, process, structure, or incentives as appropriate.
Define meaningful measures of readiness, adoption, and sustained use, and adjust strategy when evidence shows the current approach is not working.
Technical Partnership and Organizational Judgment
Partner closely with engineers, architects, technical program managers, product leaders, and subject-matter experts to understand technical decisions and their organizational consequences.
Ask informed technical questions, challenge assumptions constructively, and surface dependencies or downstream impacts that may otherwise be missed in change planning.
Operate as a trusted advisor to senior leaders, bringing clear recommendations, rationale, risks, tradeoffs, and expected outcomes rather than relying on escalation or waiting for direction.
Demonstrate strong judgment about where and how change leadership can add value. Read the room, adapt to the audience and organizational context, and apply the right level of structure to accelerate outcomes without introducing unnecessary process.
Use organizational context, stakeholder insight, and data to determine where leadership attention is required and where teams can move independently.
Connect technical transformation to business and organizational outcomes so leaders understand not only what is changing, but why it matters and what successful adoption looks like.
Capability Building and Scale
Help build a practical, scalable technical change-management capability, including reusable frameworks, playbooks, templates, decision guides, and operating practices.
Create lightweight approaches that can be used by program and technical leaders directly, reserving specialist change support for the work where it creates the most value.
Coach leaders, TPMs, and cross-functional partners on stakeholder engagement, readiness, adoption planning, resistance, and reinforcement so change knowledge spreads through the organization.
Use strong facilitation and organizational judgment to bring the right people together, navigate competing perspectives, and turn complex conversations into clear decisions, alignment, and action.
Capture lessons learned and patterns across initiatives and use them to improve future change strategies, tools, and organizational practices.
Leave teams more capable than you found them by building knowledge, confidence, and repeatable practices that continue beyond an individual initiative.
KEY PERFORMANCE INDICATORS
· Sustained adoption and organizational readiness for complex technical changes, demonstrated through measurable use, behavior change, or operating outcomes.
· Quality and timeliness of change-impact identification, stakeholder strategy, risk management, and interventions across multiple initiatives.
· Demonstrated technical credibility and effectiveness partnering with engineering, architecture, program, and senior leadership audiences.
· Evidence that change approaches are adapted based on context, feedback, and data rather than applied mechanically.
· Measurable growth in organizational change capability through reusable tools, coaching, knowledge sharing, and increased self-sufficiency of partner teams.
· Senior stakeholder confidence in the clarity, practicality, and strategic value of change recommendations and execution.
The individual will be measured on:
Successful adoption and sustained impact of complex technical and organizational changes, with clear evidence that intended outcomes are understood, adopted, and embedded.
Ability to identify where change leadership will have the greatest impact, applying sound judgment and the appropriate level of structure based on the audience, environment, risk, and desired outcome.
Quality of strategic partnership with technical and business leaders, including the ability to build trust, navigate organizational dynamics, challenge constructively, and influence decisions.
Effectiveness in translating complex technical change into meaningful organizational action, connecting technical direction with what teams need to understand, do differently, and sustain.
Measurable improvements in organizational readiness and adoption, using meaningful indicators and feedback to identify barriers, adjust strategy, and improve outcomes.
Growth of scalable change capability across the organization, including practices, approaches, and knowledge that enable leaders and teams to manage change more effectively without continued direct support.
Ability to strengthen and evolve the organization’s approach to change, identifying opportunities to improve how change is led and building practical capabilities that can scale as the organization matures.
Effectiveness operating independently in complex and ambiguous environments, bringing recommendations, exercising strong judgment, and driving work forward without requiring a predefined playbook.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$173,000
—
$259,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote, Poland; Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
We are looking for a Backend Engineer to join our
Change Record
team within GitLab’s
Source Code stage
. As AI agents increasingly write code alongside people, every change needs a clear, trustworthy record of what changed, why, and who or what made it. You’ll build that record into GitLab’s source code experience, for humans and agents alike. This is a backend-focused role for an engineer with full-stack experience who enjoys balancing work on existing systems with new product development.
That work happens in one of GitLab’s oldest and most complex product areas, where you’ll use Ruby on Rails to improve a critical system serving GitLab.com, self-managed instances, and GitLab Dedicated. Source Code provides the interface layer, through Gitaly, to the Git repositories behind a large share of GitLab traffic, so you’ll help keep it reliable through performance tuning, caching, rate limiting, observability, and resiliency, collaborating with product, design, security, Gitaly, Code Review, and Source Code Experience teams. Supporting production systems and improving established experiences are central to the role, especially while you’re onboarding, and over time you’ll also help build experiences for developers working with agents.
You'll work remotely from the United Kingdom or Poland.
What you’ll do
Develop secure, well-tested, performant features and improvements using Ruby on Rails and GraphQL, among other technologies.
Work through complex requirements and legacy constraints to deliver clear solutions while protecting the reliability of this critical system.
Design and maintain backend services, APIs, data models, and business logic that support intuitive source code workflows.
Collaborate across functions and teams, both asynchronously and synchronously, and involve domain experts when their input will improve the outcome.
Use AI agents for well-scoped work when they can speed up delivery without sacrificing quality, and critically review their output.
Write maintainable code that follows GitLab's standards and contribute to constructive code reviews.
Help strengthen reliability by monitoring production health metrics, participating in Tier 2 on-call, troubleshooting incidents, contributing to root cause analysis, and improving observability and resiliency.
Share knowledge through code review, technical documentation, and everyday collaboration while learning from others.
What you’ll bring
Professional experience building backend web applications, services, or application programming interfaces, with experience using Ruby and GraphQL.
An understanding of relational databases, structured query language, data modeling, caching, background processing, and backend performance practices.
Experience with full-stack development to build and maintain user-facing workflows and their underlying systems.
Experience writing backend unit and integration tests, with familiarity with the testing pyramid, Git, and collaborative code review processes.
Clear written and spoken English communication skills, including sharing useful status updates in a remote, asynchronous environment.
The ability to manage assigned priorities, work through ambiguity, take ownership of your work, and seek guidance when needed.
Experience using AI coding agents to speed up software development while critically reviewing their output.
Bonus: you’ve built agents or agent-based workflows that run in production, not just prototypes.
About the team
The functional team works across Europe and North America, supporting both synchronous and asynchronous collaboration. It includes four engineers, comprising both backend and frontend engineers. We work closely with other Source Code teams, Agentic Preview, Repository Services, and Hardening, as well as other teams in the company such as the Gitaly team, and the AI Governance team.
The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits.
Poland base salary range:
248,000zł - 372,000zł
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Limerick
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, we bring that mission to life by transforming every touchpoint into a catalyst for progress, so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Change Management Specialist to help Membership Services successfully adopt, embed, and sustain operational change. This role will help shape and operate the team’s change management framework, supporting changes to products, policies, processes, tools, and ways of working. This includes change intake, impact assessment, sizing, governance, implementation planning, adoption measurement, and reinforcement.
You will partner closely with Learning & Training, Quality, Knowledge Management, Support Operations, and Readiness to translate upcoming changes into coordinated, practical plans. You will help ensure Membership Services leaders and representatives understand what is changing, why it matters, how their work will be affected, and what support they need to confidently serve our members.
Through structured planning, frontline engagement, data, and feedback, you will identify adoption risks, coordinate the right support, and help ensure changes are clearly understood, effectively implemented, and sustained over time - enabling Membership Services to consistently deliver the distinguished service our members expect.
RESPONSIBILITIES
- Manage the Membership Services change intake, assessment, and sizing process, evaluating the impact on both members and internal teams to determine the appropriate path.
- Build and execute right-sized change plans that define the intended member experience, impacted audiences, communications, enablement needs, milestones, dependencies, risks, ownership, and success measures.
- Coordinate with Learning & Training, Quality, Knowledge Management, and Support Operations to ensure representatives have the guidance, skills, processes, and resources needed to provide accurate and consistent member support.
- Assess the impact of upcoming changes on AI-enabled support and automation, coordinating updates to knowledge, workflows, guardrails, testing, and escalation paths to ensure accurate and consistent member experiences from launch.
- Manage assigned changes through implementation, adoption, and reinforcement, anticipating potential member friction and ensuring teams are prepared to support the experience from launch.
- Partner with Launch Readiness Specialists on complex initiatives, leading or supporting the employee impact and adoption workstream while bringing frontline and member insights into readiness decisions.
- Engage Membership Services leaders and frontline teams to validate impacts, identify adoption barriers, gather feedback, and ensure change plans reflect the realities of the member experience.
- Track adoption and outcomes using employee feedback, training and knowledge indicators, quality trends, process adherence, operational performance, and member contact data; coordinate targeted action where gaps emerge.
- Provide clear stakeholder updates, facilitate post-implementation reviews, and apply lessons learned to reduce member friction and continuously improve how change is delivered across Membership Services.
QUALIFICATIONS
- 2+ years of experience in change management, project coordination, enablement, operations, or a related field.
- Experience supporting change from planning through implementation, adoption, and reinforcement.
- Strong organizational and project management skills, with the ability to manage multiple priorities and timelines.
- Excellent communication and stakeholder management skills, with the ability to translate complex information into clear, practical guidance.
- A member-first, data-informed approach to identifying risks, measuring outcomes, and improving the experience.
- Fluency with AI-enabled tools and the judgment to use them responsibly while maintaining high standards for accuracy and quality.
- Demonstrated passion for performance, health and wellness, and the WHOOP mission.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The Ireland base salary range for this full-time position is €40,000 - 55,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, we bring that mission to life by transforming every touchpoint into a catalyst for progress, so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Change Management Team Lead to lead the team responsible for helping Membership Services successfully adopt, embed, and sustain operational change. This role will own and evolve the team’s change management framework, including change intake, impact assessment, sizing, governance, implementation planning, adoption measurement, and reinforcement.
This is a people leadership role with accountability for developing Change Management Specialists, setting priorities, managing team capacity, and ensuring changes are delivered consistently and effectively. You will provide hands-on direction for complex or high-impact initiatives while empowering the team to independently manage changes across the Membership Services roadmap.
You will partner closely with Membership Services leadership, Learning & Training, Quality, Knowledge Management, Support Operations, Launch Readiness, and other cross-functional teams to translate upcoming changes into coordinated, practical plans. Through strong leadership, structured planning, frontline engagement, data, and feedback, you will ensure changes land effectively with internal teams and enable Membership Services to consistently deliver the distinguished service our members expect.
RESPONSIBILITIES
- Lead, coach, and develop a team of Change Management Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth.
- Operate and continuously improve the Membership Services change management framework, including intake, assessment, sizing, governance, planning standards, adoption measurement, and reinforcement.
- Manage the team’s priorities and capacity, assigning work based on complexity, risk, business needs, and potential impact on the member experience.
- Provide direction for change plans, ensuring they clearly define the intended member experience, employee impacts, communications, enablement needs, risks, ownership, and measures of success.
- Lead or provide hands-on support for complex, high-risk, or highly visible changes, serving as an escalation point when barriers could affect adoption, operational performance, or the member experience.
- Partner with Learning & Training, Quality, Knowledge Management, Support Operations, and Launch Readiness leaders to align deliverables, resolve dependencies, and prepare teams to support changes from launch.
- Lead change governance discussions, providing senior stakeholders with clear visibility into upcoming changes, readiness, adoption risks, required decisions, and recommended actions.
- Ensure member and frontline insights are incorporated into change decisions by using employee feedback, quality trends, process adherence, operational performance, and member contact data.
- Oversee adoption and post-implementation monitoring, directing targeted communication, enablement, reinforcement, or remediation when gaps or unintended consequences emerge.
- Ensure change plans account for impacts on AI-enabled support and automation, while promoting the thoughtful and responsible use of AI tools to improve how the team plans, analyzes, communicates, and delivers change.
- Facilitate post-implementation reviews and use lessons learned to strengthen team practices, improve future change delivery, and reduce friction for members and employees.
QUALIFICATIONS
- 4+ years of experience in change management, program or project management, enablement, operations, or a related field, including direct people management experience.
- Demonstrated ability to coach and develop team members, set priorities, manage performance, and build a collaborative, high-accountability team environment.
- Experience leading change through planning, impact assessment, implementation, adoption, reinforcement, and post-launch evaluation.
- Strong portfolio and organizational management skills, with the ability to balance multiple initiatives, resources, risks, and timelines.
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders, navigate competing priorities, and translate complexity into clear direction.
- A member-first, data-informed approach to identifying risks, measuring outcomes, and improving both employee and member experiences.
- Strong judgment and confidence operating in ambiguity, making decisions, escalating appropriately, and bringing structure to evolving initiatives.
- Fluency with AI-enabled tools and the ability to guide their responsible use while maintaining high standards for accuracy, quality, and human judgment.
- Demonstrated passion for performance, health and wellness, and the WHOOP mission.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $60,000 - $80,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview:
Sony Interactive Entertainment (PlayStation) is seeking a Senior Commercial Manager to shape, lead, and scale strategic e-commerce initiatives across the global Direct to Consumer business. You will identify and size growth opportunities, turn customer, market, competitive, and trade data into clear commercial choices, and influence product direction. You will lead initiatives from validation through launch, adoption, optimization, and transfer into sustainable business ownership.
You will be accountable for the quality of the commercial recommendation and the measurable outcome. Working with Product, Engineering, Merchandising, Marketing, Analytics, Data Science, Finance, Legal, and Operations, you will establish the evidence required to act, challenge assumptions, and align senior stakeholders around customer and commercial value. This role requires senior commercial judgment and strong hands-on analytical capability. It is not a Data Scientist or project coordination position.
What you'll be doing:
Drive strategy initiatives in Direct-to-Consumer by identifying the commercial problem, influencing product roadmap and owning pilot and execution.
Turn complex data into commercial decisions
using BI tools, Query Large Data Sets and advanced design of agentic AI to surface insights, diagnose problems, shape decisions and make recommendations.
Define robust measurement approaches in partnership with Analytics and Data Science for commercial initiatives to assess performance against key business metrics.
Shape ML roadmaps by providing commercial context and assess ML outputs and forecasts against business objectives, and feedback to ML and measurement teams.
Drive the full life cycle of commercial strategies from ideation to go-live and handover to day-to-day business operators.
Influence senior and executive stakeholders by translating evidence and insight into compelling narratives, clear choices, and actionable recommendations.
Lead cross-functional decisions and change globally, resolve ambiguity without waiting for perfect information.
Build scalable and sustainable commercial capabilities through reusable playbooks, effective governance, continuous learning loops, automation, and clear transfer criteria.
What we're looking for:
At least 8 years of experience in management or strategy consulting or relevant experience in commercial strategy, e-commerce, digital commerce, product strategy.
Measurable commercial impact and growth mindset with a strong record of owning recommendations, driving exeution and delivering outcomes.
Advanced hands-on data analytics skills, for exploring, interrogating complex data and building visual stories.
Strong commercial modelling skills and experience building business cases for strategic initiatives.
Practical knowledge of experiment design and measurement frameworks in the context of evaluating strategy or feature impact.
Leading global cross-functional initiatives on commercial transformation highly focused on people change.
Strong experience of partnering with Data Science, Analytics, ML, Product and Engineering teams.
Experience of operating and making decisions under uncertainty without having perfect information.
Executive communication skills, with the ability to translate analytical findings and complex concepts into clear recommendations for senior stakeholders.
What we value:
Commercial judgment
Accountability
Pace and adaptability
Constructive challenge
Scalable thinking
Inclusive leadership
Benefits
:
Hybrid working
Discretionary bonus opportunity
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Khafji, Saudi Arabia
We are seeking an experienced
Change Management & Training Specialist
to support organizational transformation, business improvement, and operational change initiatives within a large-scale industrial environment.
The role will be responsible for developing and executing change management strategies, stakeholder engagement plans, communication activities, and training programs to ensure successful adoption of new processes, systems, technologies, policies, and organizational initiatives.
The successful candidate will work closely with leadership, project teams, subject matter experts, and employees to assess change impacts, manage resistance, build organizational readiness, and ensure employees have the knowledge and capabilities required to successfully transition to new ways of working.
Key Responsibilities
Develop and implement comprehensive
Change Management Plans
for organizational, operational, digital, and business transformation initiatives.
Conduct
change impact assessments
to identify how changes will affect employees, processes, roles, systems, and business operations.
Develop stakeholder engagement strategies and communication plans aligned with project and organizational objectives.
Identify potential resistance to change and develop appropriate mitigation and engagement strategies.
Assess organizational readiness and develop action plans to improve change adoption.
Work closely with project managers, business leaders, subject matter experts, and functional teams throughout the change lifecycle.
Develop and deliver
training programs, workshops, awareness sessions, and briefing sessions
to support organizational change.
Conduct
Training Needs Analysis (TNA)
based on business requirements, competency gaps, and upcoming organizational changes.
Develop training materials, presentations, user guides, manuals, procedures, FAQs, and other learning resources.
Coordinate with subject matter experts to ensure training content accurately reflects new processes, systems, procedures, and operational requirements.
Facilitate instructor-led and virtual training sessions for employees and stakeholders.
Support the development and implementation of
train-the-trainer programs
where required.
Monitor training participation, knowledge transfer, competency development, and employee adoption.
Collect feedback from employees and stakeholders and incorporate findings into continuous improvement initiatives.
Establish and track
change adoption, readiness, training completion, and effectiveness KPIs
.
Prepare regular progress reports, dashboards, and presentations for management.
Support post-implementation activities to ensure sustained adoption of new processes, systems, and organizational practices.
Develop communication materials including announcements, newsletters, presentations, awareness campaigns, and change updates.
Ensure change and training activities are aligned with organizational policies, procedures, standards, and business objectives.
Maintain appropriate documentation, training records, attendance records, assessments, and change management deliverables.
Requirements
Required Qualifications
Bachelor's degree in
Business Administration, Human Resources, Organizational Development, Management, Education, Psychology, Information Technology
, or a related discipline.
5+ years of relevant experience
in Change Management, Organizational Development, Learning & Development, Training, or transformation-related roles.
Experience working within
large-scale industrial, energy, oil & gas, engineering, or other complex operational environments
is highly preferred.
Proven experience supporting
organizational transformation, business process improvement, digital transformation, system implementation, or operational change initiatives
.
Strong experience in developing and delivering professional training programs.
Experience conducting Training Needs Analysis and developing competency-based training programs.
Strong stakeholder engagement and communication skills across different organizational levels.
Excellent presentation, facilitation, interpersonal, and influencing skills.
Strong written and verbal communication skills in English.
Proficiency in
Microsoft Office
, particularly PowerPoint, Excel, and Word.
Preferred Certifications
Prosci Change Management Certification
CCMP – Certified Change Management Professional
APMG Change Management Certification
PMP / Project Management Certification
CIPD
ATD / CPTD
Relevant Learning & Development or Organizational Development certifications
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Commercial Manager, D2C - Change & Go-To-Market
San Mateo, CA (hybrid)
Role Summary:
Sony Interactive Entertainment (PlayStation) is seeking a Change & GTM Commercial Manager to shape and deliver strategic e-commerce initiatives at global scale. This role goes beyond project delivery: you will turn customer, market, and trading insights into clear commercial strategies and own the end-to-end go-to-market lifecycle, from opportunity sizing and value proposition through launch, adoption, retention, and continuous optimization. You will help improve how players discover, evaluate, purchase, and engage with PlayStation products and services across the Direct to Consumer (D2C) business. You will partner with Product, Engineering, Merchandising, Marketing, Analytics, Data Science, Finance, Legal, and Operations to deliver measurable customer and commercial value. This role requires a commercially minded, data-savvy operator who can frame ambiguous problems, work hands-on with data, influence strategic choices, and translate insight into execution with pace and agility.
What You'll Be Doing:
Shape e-commerce and GTM strategy -
define the customer problem, identify priority segments, and shape the value proposition, market sequencing, channel approach, and commercial roadmap.
Drive analytical decision-making -
analyze customer journeys, growth funnels, trading performance, and behavioral data to identify opportunities, diagnose performance gaps, and recommend clear actions.
Build commercial cases and KPI frameworks
-
forecast and monitor outcomes including traffic, acquisition, conversion, basket size and average order value, purchase frequency, repeat purchase, LTV, and incremental revenue; use the evidence to guide investment and prioritization choices.
Embed experimentation and personalization
- partner with Product, Marketing, Analytics, and Data Science to design A/B tests, apply segmentation and predictive insights, and improve customer relevance and conversion.
Own the full GTM lifecycle -
connect commercial strategy to launch planning, customer activation, market readiness, adoption, retention, learning, and continuous optimization.
Create performance visibility -
build dashboards, decision-ready reporting, and review rhythms that turn data into recommendations, owners, and measurable performance improvements.
Lead cross-functional orchestration and change -
align global teams around customer outcomes, commercial goals, decisions, risks, dependencies, and business readiness; influence stakeholders through clear analysis and compelling narratives.
Build scalable e-commerce playbooks -
codify repeatable approaches for segmentation, proposition development, launch, experimentation, adoption, optimization, and transfer into business-as-usual ownership.
What We're Looking For:
5+ years of experience in management consulting, commercial strategy, e-commerce, digital commerce, growth, product, or Go-To-Market; experience supporting transactional e-commerce, digital storefronts, Direct-to-Consumer, technology, games, or entertainment is strongly preferred.
Commercial modelling experience including opportunity sizing, forecasting, scenario analysis, business-case development, and assessing incremental revenue and customer value.
Strong hands-on analytical capability including working with SQL, Tableau or similar BI tools, spreadsheets, KPI modelling, segmentation, funnel diagnostics, and AI-enabled analytical tools to generate actionable insights.
Structured, hypothesis-driven problem-solving with the ability to bring clarity to complexity, test assumptions, and make practical recommendations from incomplete information.
Experience with experimentation and optimization including A/B testing, test design, measurement, and using results to improve customer journeys and commercial performance.
Strong e-commerce and customer-lifecycle understanding including digital storefronts, merchandising, offers and promotions, acquisition, conversion, checkout, basket value, repeat purchase, and personalized customer experiences.
Proven ability to connect strategy to execution translating insight into clear choices, roadmaps, operating plans, and measurable outcomes.
Strong cross-functional leadership with the communication, facilitation, and stakeholder-management skills to influence product and business decisions at all levels.
Experience leading business readiness and change for new digital capabilities, customer propositions, or commercial operating models.
Product management or agile delivery experience is a plus.
What we value:
Pace and agility
to react and adjust to changing customer and business needs.
Passion
for delivering measurable business and customer value.
Curiosity
to explore data, challenge assumptions, and translate insight into action.
Commercial judgment
to balance customer value, business impact, pace, and practical constraints.
A growth mindset
and commitment to experimentation and continuous improvement.
Respect
for diverse perspectives, backgrounds, and experiences.
Commitment
to collaboration, transparency, and accountability.
A strong voice
for the customer and the market.
#LI-SF1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$131,400
—
$197,200 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Dhahran, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia; Al Jubail, Saudi Arabia; Riyadh, Saudi Arabia
We are seeking a highly motivated
Change Management & Communications Specialist
to support enterprise-wide transformation initiatives by ensuring the successful adoption of new business processes, systems, and organizational changes. The successful candidate will develop and execute change management strategies, engage stakeholders at all organizational levels, and create effective communication plans that promote awareness, understanding, and adoption of change initiatives. The role requires close collaboration with business leaders, project teams, and subject matter experts to minimize resistance, improve employee readiness, and ensure the successful delivery of transformation programs.
Key Responsibilities:
Develop and implement change management and communication plans for business transformation projects.
Conduct stakeholder engagement, change impact, and organizational readiness assessments.
Prepare communication materials, presentations, newsletters, and awareness campaigns.
Coordinate training activities and support employees during organizational changes.
Monitor change adoption, collect feedback, and prepare progress reports for management.
Facilitate workshops, meetings, and discussions with stakeholders and project teams.
Support digital transformation initiatives and ensure smooth implementation of new processes and ways of working.
Requirements
Bachelor's degree in Business Administration, Human Resources, Communications, Organizational Psychology, or a related field.
Minimum 5 years of experience in Change Management, Organizational Development, or Business Transformation.
Experience in stakeholder management, change impact assessment, and organizational readiness activities.
Strong written and verbal communication skills in Arabic and English.
Good knowledge of change management methodologies such as Prosci ADKAR or Kotter's Change Model.
Experience supporting digital transformation or ERP implementation projects is preferred.
Professional certifications such as Prosci, CCMP, or Business Communications are an advantage.
Dhahran, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia; Al Jubail, Saudi Arabia; Riyadh, Saudi Arabia
Location: United States, Remote
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Change Management Specialist Finance Transformation
Remote, United States
*This is a 6 month contract assignment
At Sony Interactive Entertainment (SIE), we are transforming how Finance operates through innovation, technology modernization, and operational excellence. As part of the newly established Finance Transformation Office (FTO), the Change Management Specialist serves as the Organizational Change Management (OCM) lead responsible for designing and driving the people strategy that enables successful transformation across our global Finance organization.
Reporting to the Director of Finance Transformation, this individual contributor will develop enterprise-wide change management strategies, frameworks, governance, stakeholder engagement plans, communications, and adoption measurement that support successful implementation of Finance transformation initiatives. Working across Finance, IT, HR, and other business functions, this role will influence leaders at every level to build organizational readiness, accelerate adoption, and embed sustainable change.
The ideal candidate brings deep expertise leading organizational change for complex Finance, ERP, or enterprise transformation programs. They combine strategic thinking with hands-on execution and are comfortable partnering with executive leadership while influencing cross-functional stakeholders in a highly matrixed global environment.
Responsibilities:
Organizational Change Strategy & Planning
Design, implement, and continuously evolve the Organizational Change Management (OCM) strategy supporting the Finance Transformation portfolio.
Develop and maintain enterprise OCM frameworks, methodologies, governance models, and reusable toolkits that establish consistent change practices across initiatives.
Lead Change Impact Assessments to identify impacted stakeholder groups, business risks, organizational dependencies, and adoption requirements.
Establish governance for organizational readiness, change saturation, and adoption planning, providing insights and recommendations to transformation leadership.
Develop stakeholder engagement strategies tailored to global, regional, and functional audiences.
Executive Sponsorship & Stakeholder Engagement
Partner with executive sponsors across the C-suite, Finance Leadership Team (FLT), and Executive Leadership Team (ELT) to build active and visible sponsorship throughout the transformation lifecycle.
Coach senior leaders on effective change leadership and provide strategic guidance, messaging, and materials that reinforce adoption.
Develop Sponsor Coalition Maps that align executive sponsorship across workstreams and organizational levels.
Build trusted relationships across Finance, HR, IT, and business leaders to drive alignment, engagement, and accountability.
Communications & Change Delivery
Develop and execute integrated communication strategies that support Finance Transformation initiatives across global audiences.
Create executive communications, leadership briefings, town halls, intranet content, and other change materials that reinforce transformation objectives.
Design audience-specific communication plans based on stakeholder needs, organizational impact, geography, and business priorities.
Establish enterprise OCM standards, templates, and toolkits that enable consistent change delivery across the Finance Transformation portfolio.
Develop People Manager Enablement and Change Champion programs that equip leaders to effectively guide their teams through change.
Implement feedback mechanisms to measure stakeholder sentiment and continuously improve communication effectiveness.
Change Readiness, Adoption & Reporting
Define and implement enterprise change readiness assessments across Finance Transformation initiatives.
Develop executive dashboards, scorecards, and reporting that provide visibility into organizational readiness, adoption progress, key risks, and benefits realization.
Establish and monitor key Organizational Change Management metrics, including stakeholder engagement, adoption, training effectiveness, communications impact, and sponsor effectiveness.
Track adoption outcomes and provide data-driven recommendations that improve business performance and transformation success.
Conduct post-implementation reviews and incorporate lessons learned into future change management practices.
Resistance Management
Identify potential sources of organizational resistance and develop targeted strategies that improve stakeholder engagement and adoption.
Apply established change management methodologies, including Prosci ADKAR or comparable frameworks, to support successful organizational transitions.
Partner with business leaders to resolve adoption challenges and reinforce sustainable behavioral change across impacted teams.
Training & Capability Development
Serve as the Organizational Change Management subject matter expert for the Finance Transformation Office, providing guidance and coaching across transformation initiatives.
Conduct Training Needs Analyses and partner with HR and Learning & Development to develop learning pathways that prepare employees for new processes, systems, and ways of working.
Design manager enablement resources that strengthen leadership capability and support successful change adoption.
Measure training effectiveness and recommend improvements that accelerate user proficiency and long-term adoption.
Enterprise Change Capability
Build long-term organizational change capability by developing reusable playbooks, governance models, knowledge repositories, and best practices that can be leveraged across future transformation initiatives.
Promote continuous improvement by identifying opportunities to enhance change management practices, tools, and organizational maturity.
Design recognition strategies that reinforce desired behaviors, celebrate transformation milestones, and support sustained adoption.
Qualifications:
8+ years of progressive Organizational Change Management experience supporting large-scale business transformation initiatives within complex global organizations.
Demonstrated success developing enterprise-wide change management strategies for Finance, ERP, operating model, or technology transformation programs.
Experience establishing Organizational Change Management governance, stakeholder engagement strategies, executive sponsorship programs, communications, training, and adoption frameworks.
Proven ability to develop executive reporting, change readiness assessments, dashboards, and metrics that inform leadership decision-making.
Strong experience influencing executive leaders and cross-functional stakeholders without direct authority.
Experience partnering with Finance, IT, HR, and business leaders in highly matrixed organizations.
Bachelor's degree in Business Administration, Organizational Development, Human Resources, Communications, Organizational Psychology, or a related field.
Prosci Certified Change Practitioner, Certified Change Management Professional (CCMP), APMG Change Management Practitioner, or equivalent change management certification.
Preferred Qualifications:
PMP certification.
MBA or other advanced degree.
Experience supporting SAP S/4HANA, ERP modernization, or other enterprise technology implementations.
Experience leading Organizational Change Management within Finance transformation programs.
Management consulting experience (Big Four or equivalent) supporting Finance Transformation or Organizational Change Management.
Experience developing enterprise-wide Organizational Change Management frameworks, governance models, and playbooks.
#LI-SV1
#Remote
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below.
$117,800
—
$176,800 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Tallinn, Estonia
Muller's Solutions is seeking a Business Analyst specializing in requirements alignment, quality assurance, and change management using the Skadina platform.
This role will serve as a liaison between business stakeholders and technical teams, ensuring that requirements are clearly defined, aligned, and effectively implemented.
Key Responsibilities:
Work closely with business stakeholders to gather, analyze, and document business requirements.
Ensure requirements are aligned with business goals and technical feasibility.
Facilitate workshops and meetings to define and prioritize requirements.
Develop Business Requirements Documents (BRDs) and translate business needs into clear functional requirements.
Collaborate with QA teams to define test cases, acceptance criteria, and ensure requirements traceability.
Drive change management by ensuring all changes are documented, assessed for impact, and communicated effectively.
Ensure alignment of requirements across business and technical teams throughout project lifecycles.
Support change requests, ensuring they align with business priorities and project scope.
Monitor and report on project progress, ensuring requirements are met in final deliverables.
Requirements
Required Qualifications:
Bachelor’s degree in Business Administration, Information Systems, or a related field.
Minimum 5+ years of experience as a business analyst, with a focus on requirements alignment and change management.
Hands-on experience with the Skadina platform.
Strong skills in gathering and aligning business requirements with technical solutions.
Experience in QA processes, testing support, and ensuring requirements traceability.
Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Tallinn, Estonia
Location: Muscat, Oman
Müller's Solutions is seeking a dedicated Change Management Consultant, preferably an Omani national, to join our team. In this role, you will drive and support organizational change initiatives by working closely with stakeholders to facilitate smooth transitions and enhance adoption of new processes, systems, and strategies. You will be a key contributor to ensuring the success of transformational projects by developing tailored change management plans, conducting impact assessments, and executing communication and training strategies.
Key Responsibilities:
Develop and implement change management strategies and plans aligned with project objectives.
Engage with stakeholders at all levels to assess readiness and manage resistance.
Design and execute communication plans to keep all parties informed and engaged.
Conduct training needs assessments and coordinate training sessions to support change.
Monitor and measure change progress and adoption, providing timely feedback and adjustments as necessary.
Collaborate with project teams to integrate change management activities into project plans.
Provide coaching and support to leaders and managers to effectively drive change.
Requirements
Requirements:
Omani national preferred.
Bachelor's degree in Business Administration, Organizational Development, Human Resources, or a related field.
Minimum 5 years of experience in change management roles.
Strong knowledge of change management methodologies, tools, and best practices.
Demonstrated experience managing change in large-scale projects and organizational transformations.
Excellent communication, facilitation, and interpersonal skills.
Ability to work collaboratively across diverse teams and influence stakeholders at all levels.
Relevant certifications in change management (e.g., Prosci, ACMP) are a plus.
Strong problem-solving skills and adaptability in dynamic environments.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Director, Legal - Global Privacy & Data Counsel
San Mateo, CA
| Hybrid -
2+ days per week in our San Mateo office
Full relocation assistance available for qualified candidates
Role Summary:
Leading SIE’s Global Legal Privacy program, you will play a pivotal role in shaping and advancing this function, which is central to our mission as a data-driven technology and entertainment company. You will develop, implement, and maintain comprehensive privacy policies, procedures, and practices that reflect industry best practices, comply with applicable data protection laws and regulations, and support SIE’s business objectives. Working collaboratively with teams around the world, you will help embed strong data privacy stewardship across the organization through your leadership, passion, and expertise.
What You’ll Be Doing:
Lead the Privacy Team: Lead a team of professionals spanning legal, operations and compliance, and data governance. Provide strong leadership to build a well-functioning team.
Privacy Program Development: Design, implement, and evolve a robust and forward-thinking privacy program tailored to the specific needs of SIE’s multi-faceted, data-driven business. Provide senior leadership in communicating company's vision, strategy, and objectives for data privacy and data husbandry to stakeholders across SIE.
Regulatory Compliance: Stay up to date with evolving global privacy laws and regulations, including GDPR, CCPA, and other regional data protection requirements. Ensure the company's policies and practices remain compliant with the changing legal landscape.
Privacy by Design: Advocate privacy-by-design principles and ensure that privacy considerations are integrated into the development of new products, services, and technologies, working closely with product counselors, product managers, business function leaders and SIE’s ESG team.
Privacy Policies and Procedures: Create and review privacy policies, notices, consent forms, and related documentation to ensure transparency and compliance with relevant data protection laws. Collaborate with Legal, Compliance, and other teams to disseminate these policies throughout the organization and to customers.
Employee Training and Awareness: Conduct privacy training programs for employees and management to promote a privacy-aware culture. Foster awareness of privacy responsibilities and best practices throughout the organization.
Vendor Management: Develop and evolve SIE’s processes to assess the privacy practices of vendors and third-party partners to ensure that data processing agreements and contracts comply with privacy and SIE’s Information Security requirements.
Privacy Impact Assessments: Oversee the conduct of privacy impact assessments (PIAs) to identify and mitigate privacy risks associated with the company's data processing activities.
Incident Response: Develop and maintain an effective incident response plan for privacy breaches. Coordinate with the Incident Response team to manage and mitigate privacy incidents and associated risks.
Reporting and Accountability: Provide regular reports on the status of the privacy program to executive leadership and the board of directors. Be a focal point of contact for privacy-related inquiries from regulators and customers.
What We’re Looking For:
Juris doctor degree; bachelor or advanced degree in computer science, information technology, or a related field. An advanced degree is a plus.
20+ years of legal experience and 10+ years proven experience in a senior privacy leadership role, preferably as a Chief Privacy Officer or Privacy Officer, within a data-driven technology company or relevant industry.
In-depth knowledge of global privacy laws and regulations, such as GDPR, CCPA, and other regional frameworks. Broad knowledge of emerging requires in the APAC region a strong plus.
Demonstrated ability to design and implement comprehensive privacy programs that align with industry best practices, laws and regulations and data use requirements typical of a company like SIE.
Experience in building an incident response process with partnership with the CISO or similar function; experience managing privacy incidents.
Experience conducting privacy impact assessments and building processes for such assessments that will easily scale.
Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
Strong leadership qualities, with the ability to influence and drive change in a collaborative environment.
Privacy-related certifications such as CIPP, CIPM, CIPT, or other relevant certifications are highly desirable.
#LI-SF1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$302,400
—
$453,600 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Philippines
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Financial Management and Operational Efficiency Advisor will provide strategic and technical assistance to the Department of Health (DOH), particularly the Office of the Secretary, to strengthen financial management and operational efficiency across DOH-managed hospitals.
The Advisor will support DOH efforts to standardize financial reporting practices, strengthen financial evaluation of capital expenditures (CAPEX), and identify systemic financial and operational bottlenecks affecting hospital performance. The position will provide technical assistance in developing financial reporting frameworks and analytical tools, assessing capital investments, and identifying opportunities to improve revenue cycle management, pharmaceutical inventory management, and hospital operating efficiency.
The position will also support relevant health systems strengthening priorities under U.S.-Philippines bilateral health cooperation, including the Development Objective Agreement – Improved Health for Underserved Filipinos (DOAg-IHUF) and the Strategic Objective Agreement (SOAG) on Advancing Integrated and Sustainable Health Systems in the Philippines, as appropriate.
The Advisor will work closely with the Office of the Secretary, relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders involved in health financing, hospital management, capital investment, and health service delivery.
The Advisor will support the DOH in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Responsibilities
The Financial Management and Operational Efficiency Advisor will provide strategic and technical support to strengthen financial management, capital investment evaluation, and operational efficiency across DOH-managed hospitals.
Key responsibilities include:
Assess existing financial reporting and management practices across selected DOH-managed hospitals and identify opportunities for greater standardization and efficiency.
Support the development of standardized financial reporting frameworks, templates, dashboards, and analytical tools for use by DOH and DOH-managed hospitals.
Provide technical assistance in strengthening financial evaluation and prioritization of capital investments, including hospital facility expansion, medical equipment, and digital infrastructure investments.
Support the development and application of financial and other analytical approaches to assess proposed capital investments and inform management decision-making.
Assess financial and operational bottlenecks affecting hospital performance, including revenue cycle management, pharmaceutical inventory management, and facility operating costs.
Develop practical recommendations and improvement strategies to address identified financial and operational inefficiencies.
Support coordination among relevant DOH offices, DOH-managed hospitals, the U.S. Government, and other stakeholders involved in health financing and hospital management.
Prepare financial analyses, executive briefings, technical reports, presentations, and other decision-support materials for DOH leadership.
Perform other related functions within the scope of the engagement, as may be assigned by the Office of the Secretary.
SPECIFIC RESPONSIBILITIES:
Financial Reporting and Management
Review and assess existing financial reporting practices and workflows across selected DOH-managed hospitals.
Support harmonization of relevant Government Accounting Manual reporting requirements with appropriate healthcare cost-accounting and management information approaches.
Support the development of standardized cost-center structures and reporting templates for key hospital service areas, including emergency, intensive care, operating room, outpatient, and diagnostic services.
Develop or strengthen financial dashboards and tracking tools that enable hospital leadership and DOH management to monitor key financial indicators.
Provide technical input in the development of standardized guidance covering financial reporting, data governance, reporting timelines, and validation processes.
Project and CAPEX Evaluation
Support the development and standardization of financial evaluation approaches for hospital capital projects, including facility expansion, medical equipment acquisition, and digital infrastructure.
Develop standardized business case templates and analytical tools to support assessment of proposed capital investments.
Apply appropriate financial evaluation methods, including Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period, where applicable, to support capital investment decisions.
Support the development of multi-criteria approaches for prioritizing capital investments based on considerations such as patient safety, population needs, clinical urgency, strategic alignment, financial requirements, and implementation feasibility.
Provide technical recommendations on financial thresholds, review processes, and decision points for capital investments.
Financial and Operational Efficiency
Review Revenue Cycle Management processes across selected DOH-managed hospitals and identify factors contributing to claims denials, returns-to-hospital, collection delays, and other revenue leakage.
Assess pharmaceutical inventory management and procurement-to-dispensation processes, including inventory turnover, wastage, stockouts, and related financial implications.
Review major facility operating costs, including electricity, water, and clinical waste management, and identify opportunities for improved cost efficiency.
Develop actionable recommendations and improvement plans addressing identified financial and operational bottlenecks.
Monitoring, Analysis, and Decision Support
Develop and maintain analytical tools and dashboards to track relevant financial, operational, and efficiency indicators.
Analyze financial and operational data to identify trends, risks, bottlenecks, and opportunities for improvement.
Support DOH in translating financial and operational findings into practical management actions and institutional improvements.
Prepare executive-level financial analyses, briefing materials, technical memoranda, presentations, and recommendations to support management decision-making.
Coordination and Institutional Strengthening
Coordinate with relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders in carrying out financial and operational assessments.
Facilitate consultations and technical discussions to support the development and adoption of standardized financial management and CAPEX evaluation approaches.
Support knowledge transfer and capacity strengthening of relevant DOH and hospital personnel on the financial management tools, frameworks, and approaches developed under the engagement.
Support alignment of relevant activities with broader health systems strengthening priorities and U.S.-Philippines bilateral health cooperation, as appropriate.
KEY OUTPUTS:
The Advisor will support the preparation and delivery of the following outputs during the engagement:
Inception Report and Work Plan:
Baseline assessment framework, identification of pilot hospitals, proposed methodology, and site visit/work schedule.
Standardized Financial Reporting Framework:
Standardized hospital cost-center structures, financial reporting templates, automated monthly/quarterly dashboards, and a Financial Reporting Compliance Manual. The source specifically envisions cost centers such as ER, ICU, operating room, outpatient, and diagnostics.
Standardized CAPEX Evaluation Framework:
Business case templates and standardized tools for evaluating and prioritizing capital investments, including NPV, IRR, Payback Period, and a Capital Prioritization Scoring Matrix.
Financial and Operational Efficiency Assessment and Improvement Plan:
Assessment of revenue cycle management and financial leakage, pharmacy inventory efficiency, and facility operating costs, with practical recommendations and corrective actions.
Final Consolidated Institutional Report and Roll-out Plan:
Consolidated findings and recommendations, an executive close-out brief, and a proposed implementation plan for broader institutional roll-out.
REPORTING:
The Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the adviser will participate in bi-weekly calls with U.S. DOS staff. The format for reporting may be adjusted with concurrence from the Contracting Officer’s Representative (COR).
Qualifications
Bachelor’s degree in finance, accountancy, business administration, economics, health administration, health economics, public administration, or another relevant field.
At least seven (7) years of progressively responsible professional experience in financial management, financial analysis, healthcare finance, hospital management, capital investment evaluation, or a closely related field.
Demonstrated experience in financial analysis, budgeting, cost accounting, financial reporting, or operational efficiency assessment.
Experience conducting financial evaluation of capital investments, including application of financial analysis tools and methodologies.
Demonstrated ability to analyze complex financial and operational information and translate findings into practical recommendations for senior management.
Experience developing financial dashboards, management reports, analytical tools, or standardized financial reporting systems.
Strong analytical, organizational, planning, and problem-solving skills.
Excellent written and oral communication skills in English.
Ability to prepare high-quality financial analyses, technical reports, executive briefings, presentations, and other management-level products.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Ability and willingness to conduct site visits to DOH-managed hospitals and engage with hospital leadership, finance teams, and other technical personnel.
Certified Public Accountant (CPA) accreditation desirable.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Limassol, Cyprus
Spotware Systems is looking for a Customer Success Manager to retain and grow corporate clients using the Spotware products by acting as their trusted advisor. The Customer Success Manager owns the client relationship end to end: onboarding and configuration guidance and follow ups, proactive account management, adoption and utilisation growth, and the translation of client business needs into clear, testable requirements for Product, Engineering and Support. The role strengthens satisfaction and loyalty, identifies and mitigates churn and relationship risks, and feeds structured insight back into product, service and commercial decisions.
Requirements
3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software, with a track record of retaining and growing corporate accounts.
Good working knowledge of FX/CFD trading - how prices are formed, how orders are placed and filled, how leverage and margin work, and a general sense of how brokers manage risk - plus an interest in understanding execution quality (fair fills, slippage, unusual trading patterns).
Ability to analyse usage, execution data and client feedback to identify risks, needs and improvement opportunities, and to turn them into structured recommendations.
Experience organising and delivering client training, onboarding sessions, webinars or other enablement activities.
Good MS Excel skills and comfort working with large trading datasets.
Practical daily use of AI tools to accelerate analysis, documentation, client communication, reporting and enablement, with the judgement to validate outputs before use.
Excellent verbal and written communication skills in English; clear, structured communicator.
Nice to have:
Experience with liquidity bridges and aggregators
Responsibilities
Client success and consultative support:
provide consultative support to corporate clients on company products and services;
resolve client questions, issues, and requests promptly and professionally;
help clients understand product functionality and use the platform more effectively;
maintain regular communication with clients to strengthen satisfaction, loyalty, and long-term cooperation.
Platform usage and client value:
analyze how clients use the products and identify opportunities to increase product value for them;
guide clients toward more effective, beneficial, and informed use of company products;
identify usage gaps, adoption barriers, recurring questions, and improvement opportunities;
support client success goals through structured recommendations and follow-ups.
Training and enablement:
organize and conduct client training programs, seminars, and webinars;
prepare materials and guidance that help clients improve their proficiency in using company products;
adapt training and enablement activities to client needs, product updates, and common usage challenges.
Feedback, data, and improvement initiatives:
collect and analyze client feedback to identify product, service, and process improvement opportunities;
collect and analyze client data to support strategic initiatives for service and product improvement;
manage client-related changes and communicate relevant needs or risks to internal teams;
respond quickly to situations that may negatively affect client relationships.
Cross-functional collaboration:
coordinate with Sales, Marketing, Product, Support, Billing, Technical, and Development teams to achieve client success goals;
communicate client needs, feedback, risks, and opportunities to relevant stakeholders;
support alignment between commercial, product, and technical teams around client priorities.
AI-assisted work:
use AI tools to improve client analysis, communication drafting, meeting preparation, feedback analysis, training materials, reporting, and process efficiency;
validate AI-generated outputs before using them in client communication, reporting, or internal documentation.
Conditions
Private medical insurance.
Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.
Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare.
A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays.
Fair remuneration based on your experience, skills, and level of responsibility.
Welcome Baby Bonus and Baby Box to celebrate the arrival of a child.
Birthday voucher.
Partial compensation for sports activities and wellness initiatives.
Greek language classes.
Location: ., United Kingdom
Workplace: remote
Here at Scede, we enable scaling companies to achieve hiring success. Since 2013, we’ve built incredible teams for 150+ tech companies and games studios in Europe and North America via our flexible, subscription-based or pay-as-you-go recruitment solutions.
We see recruitment as a craft, and focus on the enablement and empowerment of our teams to help us achieve our #1 business objective; to deliver an exceptional service to our customers. Our Talent Partners have hired top talent into the teams of 27 Unicorns, including Klarna, Graphcore, Trustpilot, Mollie and Trade Republic to name a few.
About Scede Source
Not every company needs a full embedded team. Some have a handful of roles that really matter and need them done well. Scede Source is how we help them. It’s a focused 30-day sourcing sprint for each role, where we source, screen and shortlist.
As our next Talent Partner, you'll:
Run between 1-5 sprints at once across tech, product, go-to-market and games
Hold weekly updates with hiring managers so they always know where things stand
Use funnel data to spot when a role is stalling and work out why
Utilise AI and be curious about new ways it can be used within your sourcing and strategy
Push back with evidence when a brief doesn’t match the market
Feed what you learn back into how we run Source
We'd love it if:
You’ve recruited in tech or games, whether that was embedded, in-house, RPO or agency.
You love to source! You can build sourcing strategies, utilising AI, available platforms and current market trends to seek out those hard to find candidates.
You treat recruitment as a craft. You want to know why something works, not just tick off the steps.
You can recognise quickly when something isn't going to plan and can pivot your approach and strategy.
You can interpret and use data to influence your hiring managers, presenting the facts to make the changes needed to make the hire.
You talk openly about what’s gone wrong and what you learned from it.
You can work autonomously.
You’re comfortable working remotely and staying connected with a distributed team.
Benefits
The autonomy, trust, and flexibility of a 100% remote-first company. You're empowered to work from home or wherever you feel you work best. We've found that a positive work-life balance for all is much more accessible this way.
Private medical and dental cover.
Discounts and perks across retail, travel, leisure, and entertainment.
Monthly "Best Self" allowance to invest in something that works for you, such as subscriptions to Spotify or Audible, gym memberships, a meal at your favourite restaurant, and more.
On top of 23 days of paid leave (pro rata), you also have your birthday off to celebrate, and 3 extra days off between Christmas and New Year.
Location: Madrid
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team - Hire, onboard, and develop AEs across Spain. Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team
- Own regional performance - Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights
- Be deeply involved in deals - Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy
WHAT YOU'LL BRING
- 10- 15+ years of experience in an Enterprise customer-facing sales role, identifying and closing large accounts.
- People Leadership Experience: 5+ years managing, mentoring, and developing a high performing enterprise sales team.
- Enterprise Experience: Experience managing a $1M+ quota, and running end-to-end complex deals.
- Strong Communication Skills: Exceptional verbal and written communication abilities.
- Analytical Mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry Knowledge: Familiarity with the AI landscape, key players, and emerging trends.
- Experience Building GTM Strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Prague, Czechia
United States, Los Angeles, CA
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