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Location: Worldwide Workplace: hybrid POSITION SUMMARY At Aroya Cruises, the Rigging & Automation Technician is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Aroya Entertainment product to our Guests inside the ship by ensuring the movement of all automated stage equipment, rigging, safety devices and managing the safety of personnel on stage, The Rigging & Automation Technician must be able to perform a basic troubleshooting of the Automation & Rigging System and related equipment and must be able to adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Rigging & Automation: Demonstrates a detailed knowledge of rigging and automation, with the ability to operate the stage automation control system in a safe and effective manner. Manages the system during rehearsals, shows, set up etc. to ensure maximum safety for all involved. Directs all scenic changeovers and ensures they are completed in a safe and timely manner. Advanced knowledge of technical theatrical productions, and safe rigging practices. Intermediate to Advanced knowledge of backstage environment and operation. Intermediate to Advanced knowledge of various automation systems including (but not limited to) Eris, Nomad, Acrobat, Visual Stage control systems. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Communication: Maintains ongoing communication with Entertainment Technical Manager, Stage supervisor and team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Always enforces the company policies and procedures. Inspect and keep updated Auditable records as per QMS regarding safety of the automation and rigging equipment. Responsible for the safekeeping of the entire automation & rigging equipment. Equipment Management/Maintenance: Manages the inspection of scenic installations after changeovers with Stage Supervisor to ensure that all props and equipment are secure and safe. Assists the onboard Electronics Engineer (Hotel) for preventive maintenance and cleaning of all automation & rigging equipment and control system. Maintains up to date auditable records of all shows and changes. Maintains up to date auditable records of all shows and changes. Must provide detailed and accurate Tracking Sheets, Safety Checklist to Stage Supervisor and/or Entertainment Technical Manager Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Carries out any other duty which may be reasonably requested by the Entertainment Technical Manager, Stage Supervisor or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. Must be able to work and excel in a team environment and individually. Must have detailed knowledge of rigging and automation, and an overview of all technical systems Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid YOUR ROLE: The Kids & Teens Manager has overall responsibility for delivery and management for all Kids and Teen functions and programming throughout the Kids and Teens Facilities and delivering a ‘Remarkably Arabian’ experience to our guests. To ensure the Kids & Teens programming is designed specifically for children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment. You would be responsible for all the tailored Kids and Teens areas our “Sailors Shore” and “Teens Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths – 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old. MAIN DUTIES AND RESPONSIBILITIES Planning, implementation and development of our Kids and Teens activity programme offering. Oversees the assignment of duties, responsibilities and schedules of staff and activities. Oversees all Kids & Teens programming, daily activities and quality in all venues. Works collaboratively with other Hotel Officers to maintain quality and maximise profit. Responsible for ensuring accurate and timely administration and reporting for the Youth & Teen department. Provides the Broadcast Manager with information for the digital signage and daily programme. Responsible for delivering on Kids & Teens equipment and consumables budgets. Frequently engages with Live Business Account Manager ashore and provides feedback and suggestions to increase Guest satisfaction. Responsible for investigating and resolving Kids & Teens programme quality and service complaints in a timely fashion and notifies Hotel General Manager of such. Mentors and develops the Kids & Teens Supervisor and team, providing on-the-job training Maintains positive relations with all Guests and ensures interaction at every opportunity. Ensuring the safety and supervision of all children participating in our activity programme. Follow and implement all ship Policies and Procedures as outlined in the Company/Ships Manual. Adhere to all Safeguarding policies and procedures and report any concerns immediately. Implement and develop all activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations. Learn and deliver our additional family Activities, helping to achieve onboard revenue targets. Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift Be a good positive role model and ensure a safe cruise experience for young guests. communicate with parents/Guardians in a positive and professional manner. ADDITIONAL RESPONSIBILITES: Prepare appraisals for individuals under their remit in accordance with policies. Attends Guest functions as required by Head of Department. Partake in inspections, trainings and meetings as required by Head of Department. Participate in embarkation and emergency procedures. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Lead and Motivate using the Aroya Leadership Model. Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues BEHAVIOURS: We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’. For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing. We believe that our greatest assets are our people, those who serve and those whom we serve We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly We take an active part in the operational and departmental training we receive and suggest ways of reducing risks We engage with our guests and seek advice when unsure of how to ‘do the right thing’ We always work according to the Aroya Values VALUES: ENRICHING– Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast. INSPIRING – Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops GENEROUS- Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience.     RESPECTFUL- Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security. SKILLS REQUIRED: Previous experience as a Kids and/or Teens Manager managing a team within the Education or Entertainment sectors Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma 1+ year practical experience working with Kids/Teens after achieving your relevant childcare qualification Safeguarding knowledge Clear DBS/Police check national and international Proven people skills along with conflict resolution, counselling, mediating and motivational skills. All certificates as required by the STCW code for this position. Good command of the English Language, knowledge of the Arabic language is beneficial. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore. 31/12/2026

Location: Worldwide Workplace: hybrid The Kids & Teens Team members are responsible for creating, hosting and providing a wonderful and unforgettable holiday experience for our youngest guests. This is delivered all within state-of-the-art facilities, allowing children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment. You would be working in the tailored Kids & Teens areas our “Sailors Shore” and “Teen Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths – 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old. MAIN DUTIES AND RESPONSIBILITIES Ensuring the safety and supervision of all children participating in our activity programme. Follow and implement all AROYA Cruise Saudi ship Policies and Procedures as outlined in the Company/Ships Manual. Adhere to all Safeguarding policies and procedures and report any concerns immediately. Lead, host and develop on our activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations. Learn and deliver our additional family Activities, helping to achieve onboard revenue targets. Complete guest embark and debark duties as directed by the Kids & Teens Manager Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift. Be a good positive role model and ensure a safe cruise experience for young guests. Communicate with parents/Guardians in a positive and professional manner. Assist in the planning, implementation and development of our kids and teens activity programme offering. ADDITIONAL RESPONSIBILITES: Partake in inspections, trainings and meetings as required by Head of Department Abiding by rules and regulations set by AROYA Cruise Saudi and/or ship’s command and attend all training programs as specified by SCL (including all inspections, safety drills & training exercises, Environmental Training and Corporate Training Programmes). Participate in embarkation and emergency procedures Ensure that delivery standards are upheld, and SOPs followed for all activities Demonstrate the Aroya Values. Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues AROYA BEHAVIOURS: We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’ For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing. We believe that our greatest assets are our people, those who serve and those whom we serve We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly We take an active part in the operational and departmental training we receive and suggest ways of reducing risks We engage with our guests and seek advice when unsure of how to ‘do the right thing’ AROYA VALUES: ENRICHING– Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast, INSPIRING – Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops GENEROUS- Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience. RESPECTFUL- Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security. SKILLS REQUIRED: Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma 1+ year practical experience working with kids/teens after achieving your relevant childcare qualification Safeguarding knowledge Clear DBS/Police check national and international Proven people skills along with conflict resolution, counselling, mediating and motivational skills. All certificates as required by the STCW code for this position. Good command of the English Language, knowledge of the Arabic language is beneficial. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY  Technical Stage Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Stage Supervisor, Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by delivering basic maintenance, repair and operation of live stage and backstage equipment for all shows performed in the main theatres. The Theater - Technical Stage Staff must be able to understand and react quickly to new directions in a fast-paced environment and adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Technical Stage (Theater): Demonstrates ability to assist in performing preventive maintenance & basic repair on scenery including general carpentry, scenic painting, and other maintenance responsibilities as required. Cleans and maintains the backstage areas including workshops. Assists with under stage cleaning, to ensure safe & efficient operation. Performs specific backstage track during performances in theatre with the ability to change directions in a timely manner. Assists with all scenic changeovers and ensures they are completed in a safe and timely manner. Assists with the arrangement of scenery and props on stage as directed during rehearsals, shows, & changeovers. Maintains the overall look and quality of scenic items and personal props. To be able to assist other technicians whenever needed. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Communication: Maintains ongoing communication with Stage Supervisor, Assistant Stage Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Coordinates with the Stage Supervisor, Assistant Stage Manager and Entertainment Technical Manager to deliver accurate maintenance tracking sheets during position handover. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Always enforces the company policies and procedures. Attends meetings, training activities, courses and all other work-related activities as required. Manages safety requirements during rehearsals, shows, and changeovers to ensure maximum safety for all involved especially when automation movement is taking place. Equipment Management/Maintenance: Reports any equipment in need of repair or replacement to the Stage Supervisor. Maintains and updates records of all shows and changes to backstage tracks, rigging & scenic changes. Maintains and updates auditable inventory of all entertainment props and equipment. Inspects on a weekly basis all electrical cabling for scenic, automation, and lighting; reports any defects to the Supervisor. Maintains and inspects all equipment. Inventory Management: Conducts monthly inventory counts and daily checks on inventory in order to ensure that all props and items are available for the shows Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Performs other duties which may be reasonably requested by the Stage Supervisor, Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. All team members must be physically fit to the job required including lifting more than 25 pounds. Must be able to work and excel in a team environment and individually. Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY Shipwide Sound & Light Technician is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by being responsible for the use/operation, movement, and storage of all audio-visual equipment as delegated/assigned by the Technical Entertainment Manager for performances by entertainers, as well as all programmed activities by the entertainment staff. The Shipwide Sound & Light Technician must be able to act as audio-visual troubleshooter to help solve any equipment or staging problems as delegated by the Entertainment Technical Manager and must be able to adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Light & Sound: Demonstrates intermediate to advanced knowledge of standard theatre operations including, Audio and Lighting operations, has the ability to set, strike, operate or otherwise work with relative Audio-Visual (AV) equipment as instructed by the Entertainment Technical Manager in accordance with the specific disciplines assigned. Sets up any appropriate venue where a lecture or other activity may be conducted, as required by the Assistant Cruise Director and Cruise Director. Designs or implements the design of lighting, sound, and stage effects for Featured Entertainers/Musicians as assigned. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries.   Communication: Maintains ongoing communication with Entertainment Technical Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Always enforces the company policies and procedures. Attends meetings, training activities, courses and all other work-related activities as required. Equipment Management/Maintenance: Reports any equipment in need of repair or replacement to the Entertainment Technical Manager Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Carries out any other duty which may be reasonably requested by the Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. Must be able to work and excel in a team environment and individually. Must be able to adapt to confined and sometimes limited living conditions for extended periods of time. Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY At Aroya Cruises, the VR & Arcade Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by hosting and assisting on the VR and arcade equipment. The VR & Arcade Staff must be knowledgeable in operating the entire VR/ Arcade machines and equipment. They must excel in, trouble shooting and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Entertainment Delivery: Demonstrates understanding and ability to host and assist on the VR and arcade equipment, able to rectify or trouble shoot basic machine malfunctions and ensuring a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. VR & Arcade Management: Prepares the VR/ Arcade venues for business each day. Ensures the stipulated venue opening and closing hours are strictly adhered to. Ensures the daily opening and closing procedures of the arcade are followed. Maintains daily log book and submits daily operational report to the Entertainment Technical Manager Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Partners with The Shore Excursions Team to escort guests on tours during port calls, enhancing guest engagement. Communication: Maintains ongoing communication with Entertainment Technical Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Equipment Management/Maintenance: Monitors out-of-order machines and adopt a pro-active maintenance approach reporting to Entertainment Technical Manager any equipment malfunctions or problems. Maintains library of all the machines and simulator manuals, spare part manuals and other reference material. Conduct a weekly calibration of VR/Arcade machines and create a report sheet for reference. Plans and supervises regular maintenance checks on the VR / Arcade machines and ensures that the maintenance log is updated regularly Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Enforces the company policies and procedures at all times. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Guest Satisfaction: Monitors Guest Satisfaction scorecards in relation to the broadcast operation and service provided. Follows up on necessary points raised or observed Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Additional Duties: Performs any other duty which may be reasonably requested by the Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. 31/12/2026

Location: Limassol Cyprus Workplace: OnSite ABOUT SCOREWARRIOR Scorewarrior is an independent game studio with a single mission: to excite and unite players all over the world. For over 10 years we've been pursuing it through Total Battle — a product we continue to actively and successfully grow. We're a team of 230 self-motivated professionals who know and love their craft, and we've recently begun an active company-wide adoption of AI tools. Our home is a great office in Limassol, Cyprus. We offer a strong relocation package for you and your family, and we put real effort into making life on the island genuinely varied and interesting. Location & format: Onsite — Limassol, Cyprus Full relocation support provided THE MISSION OF THIS ROLE To build a viable, right-sized security system for Scorewarrior — one that protects what actually matters without slowing the company down — and to own it end-to-end: from diagnosis and strategy to implementation, team, and culture. KEY OBJECTIVES - Build a viable security system across the core domains: IAM (access management, MFA, SSO), infrastructure security (cloud, services, network), foundational SDLC/AppSec (security in the development process and in the code), and the processes and training around them. We expect you to start with a proper diagnosis of our landscape — and design the system for this company, rather than replaying a project from a previous job. - Own security risks and speak both languages: business language with the CTO and CEO — risk, cost, and priorities; technology language with developers and infrastructure teams — architecture, trade-offs, and practical solutions. - Make the right build-vs-buy calls: you know the security product market well enough to tell when a problem needs a tool, when a simpler method will do, and when the problem isn't in the tooling at all — it's in habits and heads. - Introduce security as a partner, not a blocker: embed baseline practices so smoothly that teams barely notice them; for everything on top of that — inform, help when asked, and don't push when it's not the team's priority right now. - Define how AI tools are used safely: own the policy and guardrails for the company-wide adoption of AI tools — what data can go where, and how teams can use them productively without creating new risks. - Build the team: hire the first security engineers deliberately — knowing who you're hiring and why — and grow the function as the company's needs grow. JOB REQUIREMENTS - 8+ years of hands-on experience in security — real projects you designed, implemented, and stayed around long enough to see working. At the interview, we'll ask about specific cases, decisions, and their consequences — not about frameworks in theory. - A background that gave you real systems experience. Two paths work equally well for us: a stable security engineering career from university onwards, or a transition into security from system administration, technical support, or network engineering. What matters is the result — you understand infrastructure and architecture from the inside, not from diagrams. - Proven experience hiring and building a team — even a small one (2+ people). What matters is that it was deliberate: you can explain who you hired, why them, and how the team was structured around the actual problems. - Experience building a security function, not just running one. You've taken security in an organization from an unclear state to a working system: assessed the landscape, set priorities, chose what to implement and what to skip — and can show what changed as a result. - Strong awareness of the security product market. You can tell when a problem needs a tool, when a simpler method will do, and when the problem is in habits rather than tooling — and you have real examples of each call. - A partner's operating style. You work through engineering teams, not above them: no separate authority demands, no blocking by default. Your practices get adopted because they make sense, not because they're mandatory. - English and Russian language at least B2 level or higher.   NICE TO HAVE - Experience in companies closest to our context: B2C products, SaaS platforms, gamedev, or mobile apps, with company size up to 1,000 people. - Experience working with external security providers. - Familiarity with common security frameworks. - Experience being the first or founding security hire in a company. WHO THIS ROLE IS NOT FOR We believe in being upfront about fit. This role is probably not for you if: - Your recent years were mostly about policies, reports, and committees — and real systems are something you haven't touched in a long time. - Your default operating mode is hierarchy: separate authority, mandatory sign-offs, and blocking by default. - You have a proven security project you replay at every company, regardless of its actual context and needs. - Building and leading a team is something you'd rather avoid — hiring is a core part of this role, not an add-on. WHAT SUCCESS LOOKS LIKE In the first months, success means a clear diagnosis: you understand our landscape, know where the real risks are, and have a plan the CTO believes in — built for this company, not imported from a previous one. Further on, success means the security system is quietly working: baseline practices are embedded so smoothly that teams barely notice them, access and infrastructure are demonstrably better protected, and teams come to security for help rather than hide from it. And success means the function is growing deliberately: the first security engineers are hired, you can explain why each of them, and the team is structured around our actual problems — not around an org chart. WHY JOIN SCOREWARRIOR? - A Great Place to Work. 99% employee satisfaction, low turnover, and colleagues who genuinely enjoy collaborating. - Live and work in sunny Cyprus. We’re an office-first team in Limassol with a modern seaside workspace, and full relocation and visa support for you and your family. - Shape a global hit. We’re the only European studio with a 4X strategy title in the world’s top-10. Our top-50 mobile game has grown 25x in revenue and audience in the last five years. - Grow fast in a company that’s already strong. We’re independent, financially rock-solid, and expanding at startup speed, and we have never had lay-offs. - Work where ideas win. Flat structure, collective decision-making, and honest feedback create full transparency and help you grow fast. - Earn industry-leading rewards. High salaries, a 13th month, performance bonuses, and extra rewards for long service, marriage, or welcoming a child, and lunch every day. - Feel supported at every stage of life. Private family health insurance, plus a monthly allowance for children’s pre-school, school, and university education. - Your growth is our priority. From specialized training and certifications to language courses and books, you’ll have everything you need to keep learning.

Location: Philippines; India; Mexico City, Mexico; Mexico; Cairo, Egypt; Brazil; Malaysia; Indonesia Workplace: remote About the Role  We are looking for a detail-oriented QC Reviewer to ensure the quality and consistency of robot manipulation video annotations produced by our annotation team. You'll review labeled video segments against a detailed style guide and reference examples, catch errors or inconsistencies, and provide clear, constructive feedback to annotators. This role is critical to maintaining the accuracy and reliability of training data used for robotics AI models.  What You'll Do      - Review completed annotations of robot manipulation videos across three levels of labeling detail (atomic motion, skill/subtask, task/goal).      - Cross-check annotator descriptions against all three camera views (overhead and both wrist-mounted cameras) to verify accuracy of described actions, object identification, and contact/grasp details.      - Verify full coverage of each video — confirm there are no gaps in labeling, including idle or pause moments.      - Check that descriptions accurately reflect what actually happened in the video, including failures, drops, or slipped grips — flagging any instances where outcomes were inaccurately described or "smoothed over."      - Evaluate annotations for adherence to the style guide: correct vocabulary usage, spatial/directional accuracy, consistent terminology for objects and actions, and appropriate language variation (avoiding repetitive phrasing).      - Identify recurring errors or patterns of confusion among annotators and report them to the team lead for calibration purposes.      - Provide specific, actionable feedback on rejected or revised annotations, referencing the style guide and reference examples.      - Participate in periodic calibration sessions with the team and client to align QC standards with evolving guidelines or edge-case resolutions.      - Maintain a QC log or tracking sheet documenting review outcomes, common error types, and annotator performance trends (as required by the project).    What We're Looking For  Required:      - Excellent written English and strong reading comprehension — you'll be evaluating precise, nuanced language choices, not just checking for typos.      - Exceptional attention to detail — able to catch subtle mismatches between video content and written description (e.g., a mislabeled grasp type, an incorrect object part, a missed failure event).      - Strong grasp of spatial/mechanical description (left/right, above/below, object parts like handles, lids, edges) to verify annotator accuracy.      - Ability to apply a detailed, structured style guide consistently and make sound judgment calls in ambiguous or edge-case scenarios.      - Comfort giving clear, specific, and constructive feedback to annotators (written feedback, not just pass/fail marks).      - Reliable, self-directed work habits, with the ability to work independently while meeting review turnaround expectations.  Nice to Have:      - Prior experience in a QC, editing, proofreading, or annotation review role.      - Experience with video annotation, data labeling, or transcription QA specifically.      - Familiarity with robotics terminology (grippers, end-effectors, manipulation).      - Experience with annotation tools such as Label Studio, including review/approval workflows.  #L1-CC1 Why Join Welo Data?   ✨ Limitless Flexibility   Project-based opportunities that fit your availability. Choose when and how much you want to contribute—fully remote, with complete autonomy.    🌱 Limitless Growth   Optional access to AI and Large Language Model workshops designed specifically for professionals like you. No coding required—just your expertise.    🌍 Limitless Support   Be part of a global contributor community with responsive guidance and support.    💡 Real Impact   Apply your expertise in the Legal field to influence the AI systems shaping the future of your industry—while collaborating with data professionals and expanding your skills.     How to Apply?  Apply now by answering a few quick questions to join our database and become part of our growing community.    About Welo Data  Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries.   At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms.

Location: Philippines; India; Cairo, Egypt; Mexico City, Mexico; Mexico; Brazil; Malaysia; Indonesia Workplace: remote About the Role  We are looking for detail-oriented annotators to help label robot manipulation videos for AI training purposes. You'll watch short videos of robots performing manipulation tasks (filmed from three synchronized camera angles) and produce precise, structured, natural-language descriptions of the actions taking place. This work directly supports the development of robotics AI models and requires strong written English, sharp observational skills, and the discipline to follow a detailed style guide consistently.  What You'll Do  1. Watch short robot manipulation videos, each filmed from three synchronized camera views (an overhead view and views from each of the robot's two wrist-mounted cameras).  2. Break each video into time segments and write clear, natural-language descriptions for each segment.  3. Apply labels at three levels of detail for each applicable segment:  - Atomic motion (a few seconds) — a single small movement (e.g., "close fingers around the red handle")  - Skill / subtask (several seconds to ~20 seconds) — a complete, meaningful action (e.g., "pick up the red block by its edge")  - Task / goal (up to ~1 minute) — the overall purpose of a sequence of skills (e.g., "place all blocks in the container")    4. Ensure every moment of video is covered by a label at two or more of these levels — no gaps, including idle or pause moments.  5. Accurately describe exactly what happens, including when something doesn't go as planned (a dropped object, a failed grasp, a slipped grip). Precision matters more than making the robot look successful.  6. Cross-reference all three camera angles: use the overhead view to understand the overall scene and object identity, and the close-up wrist views to confirm exact contact and grasp details.  7. Follow a detailed style guide covering vocabulary for actions, spatial relationships, object descriptions, and manner of movement, applying it consistently across many episodes.  8. Participate in periodic calibration sessions to align your labeling with the team and the client's reference examples.    What We're Looking For  Required:  1. Strong written English — you'll write dozens of short, precise descriptive sentences per video and need to vary your language rather than repeating the same phrases.  2. Sharp attention to detail — able to distinguish small differences (a successful grasp vs. a fumble, a push vs. a drag, which specific object part is being touched).  3. Comfort following a detailed, structured style guide and applying it consistently, even in ambiguous or edge-case scenarios.  4. Basic comfort with spatial/mechanical description (left/right, above/below, naming object parts like handles, lids, or edges).  5. Reliable, self-directed work habits — this is often heads-down work with periodic check-ins rather than close supervision.  Nice to Have:  1. Prior experience with video annotation, data labeling, transcription, or QA work.  2. Familiarity with robotics terminology (grippers, end-effectors, manipulation) — helpful but not necessary, as the style guide is self-contained.  3. Experience with annotation tools such as Label Studio.    #L1-CC1 Why Join Welo Data?   ✨ Limitless Flexibility   Project-based opportunities that fit your availability. Choose when and how much you want to contribute—fully remote, with complete autonomy.    🌱 Limitless Growth   Optional access to AI and Large Language Model workshops designed specifically for professionals like you. No coding required—just your expertise.    🌍 Limitless Support   Be part of a global contributor community with responsive guidance and support.    💡 Real Impact   Apply your expertise in the Legal field to influence the AI systems shaping the future of your industry—while collaborating with data professionals and expanding your skills.     How to Apply?  Apply now by answering a few quick questions to join our database and become part of our growing community.    About Welo Data  Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries.   At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms.

Location: San Francisco Workplace: OnSite ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Note: This is an in-person role based in San Francisco, and we’d like you in the office five days a week. As our Office Manager, you’ll own the rhythms and details that make the San Francisco office work: facilities coordination, vendor management, supplies and pantry programs, visitor and onboarding readiness, and a high bar for cleanliness and functionality. This role is hands-on and highly collaborative. Baseten moves fast, and you should be ready to hit the ground running. You’ll report to the Workplace Experience Manager and partner with IT, People Ops, and EA’s to proactively solve problems before they impact employees. This role is based in hospitality with employees as the customers. You’ll create an exceptional workplace experience by pairing high-touch hospitality with high-precision execution. Employees will know you as the calm, friendly point of contact, while you quietly orchestrate vendors, access workflows, and last-mile details behind the scenes so the office runs smoothly every day. OUR SAN FRANCISCO OFFICE - Baseten HQ Campus - Up to 275 people onsite daily - Growing rapidly - Frequent visitors - ~24,000 square feet RESPONSIBILITIES Events and culture - Collaborate on a thoughtful calendar of employee-facing events with your WPX (Workplace Experience) teammates. - Own location-based programming for your building. - Support logistics for team onsites hosted in your building, including space setup, catering coordination, and on-the-ground execution. - Track budgets, contracts, and feedback to continuously improve quality and efficiency. Office operations and facilities - Serve as the first point of contact for employees and guests, creating a welcoming, professional experience. - Own daily office operations: shared space upkeep, inventory management, and lunch/pantry/coffee programs. - Manage relationships with building management and service vendors (janitorial, maintenance, repairs, security), including contracts and COIs. - Oversee physical security and access processes (badge coordination, visitor workflows, vendor access, and compliance with building requirements). - Partner with the IT team to ensure office-facing systems (A/V, conference rooms, access workflows) function reliably. - Identify and implement process improvements that reduce friction and increase reliability. Space and workplace logistics - Support new hire onboarding logistics, including workspace setup. - Maintain seating plans and manage desk moves, team reconfigurations, and workspace assignments. - Anticipate workspace and supply needs (desks, chairs, monitors, meeting rooms, shared supplies) and coordinate procurement. - Partner with the Workplace Experience Manager to support office buildouts, expansions, and moves as needed. REQUIREMENTS - 3–5+ years of experience in office management, workplace operations, facilities coordination, or a related role. - Strong vendor management skills, including working through issues quickly and professionally. - Excellent organizational habits and follow-through, with comfort juggling multiple requests at once. - Experience bringing people together and creating space for culture in a rapidly changing environment. - High attention to detail and pride in running a tight, welcoming office. - Clear written and verbal communication skills. - Calm under pressure, adaptable, and proactive about solving problems before they escalate. - Availability and interest in being onsite in our San Francisco HQ five days a week. - Availability to accommodate early or late hours as needed for event production and onsite coordination. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE Search is being rebuilt in real time. Millions of people now start with a question to ChatGPT, Claude, Gemini, or Perplexity, and the answer they get decides which products they try. When someone asks how to build an app, a website, or a tool for their business, Replit needs to be the answer. We're hiring an AEO/GEO/SEO Lead to own how Replit gets discovered, across AI-generated answers and traditional search. This is a zero-to-one role. You'll define the strategy, then execute it yourself with AI-leveraged production, agency partners, and cross-functional teams behind you. You'll work daily with our Web, Growth, Brand, Content, Product, Engineering, and Analytics teams. The fastest-growing AI-native companies have already turned AI answers into a primary acquisition channel. Your mandate is to do the same for Replit: grow AI referral traffic into one of our largest sources of new builders, keep our traditional search presence compounding, and make Replit the platform AI assistants recommend when anyone wants to build software. Replit moves fast. We ship continuously, experiment relentlessly, and aim to make every builder more productive and creative. We're looking for someone who thrives in that environment: part strategist, part operator, part scientist of a channel that changes every month. WHAT YOU'LL DO - Own the AEO/GEO Strategy Define where Replit must show up across ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews, for which prompts and buyer intents, and build the playbook to win those answers. Set targets, sequence the roadmap, and defend the strategy with data. - Win Citations Across the Open Web LLMs cite what they trust: Reddit threads, YouTube videos, high-authority publications, community content, and well-structured owned pages. Build durable programs on each of these surfaces, understand the half-life of an AI citation, and keep Replit ranked as models retrain and retrieval systems shift. - Run SEO End to End Own keyword strategy, on-page optimization, technical SEO, and content-driven organic growth in partnership with our Head of Web. Protect and grow search equity through a major site relaunch, and coordinate with our paid search team on keyword coverage. - Build the Content Engine Produce and direct content designed for two readers at once: LLM crawlers and humans. Blogs, comparison pages, videos, and structured resources, created at volume with AI-assisted workflows and held to a high quality bar. The durable human work here is judgment: strategy, editorial quality, and distribution. - Stand Up Measurement Build reporting for a channel that lacks perfect attribution: AI referral traffic, share of voice in AI answers, citation tracking, and downstream signups and revenue. Run controlled experiments, isolate what actually moves citations, and teach the rest of the company what you learn. - Direct Agencies and Tools Own our agency and vendor relationships across search and AI visibility, plus the tool stack that powers tracking and production. Write the briefs, hold the quality bar, and decide what stays in-house. YOU'LL BE A GOOD FIT IF YOU: - Have 4+ years in growth marketing, SEO, content, or technical marketing (SaaS, technology, or developer-focused businesses a plus) - Have owned a channel end to end and can walk through what you built, what moved, and the numbers behind it - Have taught yourself a new channel or skill from zero and turned it into shipped results - Use AI daily as a builder (automations, agents, dashboards, small apps you can show) and are forming your own point of view on how AI assistants find and cite sources - Have working technical SEO literacy (crawling, indexing, structured data, site architecture) and the appetite to go much deeper - Write clearly and quickly, and can direct people, agencies, and AI tools to produce content that earns citations - Have a founder mindset: you identify gaps and fill them, move quickly, don't wait for someone else to define the playbook, and dig into the details with low ego\\ Bonus Points: - Shipped AEO/GEO work with results you can show, especially if you helped make AI answers an acquisition channel - Earned presence on surfaces you don't own: Reddit communities, YouTube, digital PR - Hands-on with AI visibility and citation tracking tools (Profound, Peec, Ahrefs Brand Radar, or similar) - Programmatic SEO at meaningful scale - You've built with Replit or other AI building tools and understand our audience firsthand   Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Remote Roles - EMEA Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, and Risk teams to promote consistent complaint handling across jurisdictions, maintain alignment with regulatory requirements, and provide effective second-line oversight and challenge. A key part of the role will be turning customer complaints into actionable compliance and conduct-risk intelligence. You will oversee complaints governance and quality assurance, identify trends and potential systemic issues, support root-cause analysis and remediation, and provide senior leadership with clear reporting on customer outcomes and emerging risks. You will also support the development, coordination, and tracking of responses to regulators, working directly with Legal and Local Compliance teams on regulatory inquiries, escalated complaints, and related supervisory matters. This requires strong regulatory judgment, excellent written communication, and the ability to coordinate complex matters across multiple teams and jurisdictions. What You’ll Be Doing Develop, coordinate, and track responses to regulatory inquiries, examinations, and escalated complaints, partnering with Legal and Local Compliance teams to gather and validate facts, prepare clear and defensible responses, manage review and approval processes, meet regulatory deadlines, and track resulting commitments, remediation, and follow-up through closure. Maintain global regulatory alignment by partnering with local Heads of Compliance to identify changes in jurisdictional requirements and ensure global policies, standards, procedures, and local requirements remain current and appropriately implemented. Oversee the end-to-end complaints control framework, including complaint identification and classification, regulatory and internal service-level requirements, escalation thresholds, documentation standards, investigation and resolution expectations, and closed-loop validation. Own the second-line oversight and quality assurance, including risk-based testing of complaint handling, identification of control gaps and customer-outcome issues, tracking of remediation, and escalation of issues. Turn complaint data into actionable compliance and conduct-risk intelligence by monitoring trends, recurring issues, root causes, regulatory complaints, overdue cases, customer outcomes, and potential systemic issues requiring broader investigation or remediation. Own complaints governance and executive reporting, including reporting to compliance committees and serving as the standing owner of the complaints agenda for compliance leadership meetings. Maintain the complaint management database, service level agreement adherence, and escalation thresholds across all regions. Serve as the central Compliance point of contact for material complaint matters, including complaints or inquiries escalated to regulators, ensuring consistent governance, appropriate escalation, and defensible documentation. Drive continuous improvement of the framework, using QA results, regulatory developments, complaint trends, and lessons learned to strengthen controls and improve customer outcomes globally. What We Look For In You Strong experience developing and managing responses to regulators is required, including regulatory inquiries, information requests, examinations, escalated customer complaints, and other supervisory matters. Demonstrated ability to coordinate cross-functional inputs, develop clear and defensible written responses, manage regulatory deadlines, and track resulting commitments and remediation through closure. Significant experience in regulatory compliance, conduct risk, consumer protection, complaints oversight, or a related discipline, ideally within a highly regulated and globally distributed organization. Demonstrated experience owning or overseeing a multi-jurisdictional compliance framework, including translating regulatory requirements into scalable global standards, controls, monitoring, and governance while appropriately incorporating local requirements. Strong regulatory and customer-outcome judgment, with the ability to distinguish individual service issues from matters presenting potential regulatory, conduct, consumer-harm, reputational, or systemic risk. Demonstrated experience with root-cause analysis and systemic remediation, including assessing whether broader customer populations may be affected and driving appropriate corrective action. Strong second-line oversight and challenge capabilities, with experience designing or operating risk-based monitoring, QA, issue escalation, remediation tracking, and governance processes. Strong analytical and reporting capabilities, trend analysis, SLA monitoring, management information, and executive reporting. Excellent written and verbal communication skills, with the ability to communicate clearly with regulators, Legal, Compliance, senior executives, and cross-functional stakeholders. Proven ability to influence geographically dispersed teams and senior stakeholders. Nice to Haves Experience designing or overseeing a global customer complaints program across multiple regulatory regimes, particularly the United States, United Kingdom, European Union, APAC, LATAM, and/or Middle East. Familiarity with complaints-handling and customer protection expectations across major global regulatory regimes, including those established by the FCA, CFPB, MAS, European Supervisory Authorities (EBA, ESMA and EIOPA), and other relevant national competent authorities and dispute-resolution bodies. Relevant professional certification or advanced qualification such as CAMS, CFE, CRCM, CCEP/CCEP-I, ICA compliance qualifications, CIA, CRCMP, JD or equivalent legal qualification, or a comparable compliance, risk, or audit credential. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Brazil; Poland; Argentina; Colombia Workplace: Remote Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes. Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively. We are looking for a Forward Deployed Engineer to work directly with clients on high ambiguity GenAI, agentic AI and AI-enabled workflow transformation initiatives. This role is designed for someone who can operate at the intersection of customer discovery, hands-on engineering, solution architecture, early delivery and production adoption. You will work closely with client stakeholders and users to uncover the real operational problem, build thin end-to-end solutions with real systems and data, validate feasibility, shape the delivery path and stay involved through MVP or first production release to assure alignment with expected outcome. ROLE MISSION Your mission is to turn ambiguous customer problems into validated, production-grade AI solutions. You will help Solvd move from “we can build this” to “we have proven this works in the customer’s real operating environment.” You will bridge presales, discovery, prototyping and delivery, while converting field learnings into solution blueprints and service accelerators. YOUR RESPONSIBILITIES - Lead discovery and solution shaping for GenAI / Agentic AI initiatives, working directly with client stakeholders, users and technical teams to understand workflows, systems, data and business constraints. - Drive early-stage opportunities partnering with account executives, product analysts and technology SMEs to prototype, define scope, implementation roadmap and effort estimates. - Translate ambiguous business problems into validated AI solution designs covering model strategy, data access, orchestration, tool use, integration patterns and production constraints. - Build proof-of-concepts fast, prioritizing speed and impact over perfect design, technical spikes to validate architectural assumptions using real or representative systems and data. - Evaluate and select appropriate AI frameworks, platforms and tools, including LLMs, vector databases, orchestration frameworks, cloud AI services and agentic tooling. - Present, defend and explain complex AI, architecture and delivery concepts in simple, practical terms for both business and technical stakeholders. - Stay involved through MVP or first production release to preserve context, support delivery teams and validate that the solution works in the customer’s operating environment. - Define evaluation criteria for AI quality and business impact, including accuracy, groundedness, tool-call correctness, latency, cost, adoption and workflow effectiveness. - Ensure proposed solutions adhere to security, compliance, Responsible AI, observability and production-readiness principles. - Convert field learnings into reusable Solvd assets, including solution blueprints, evaluation frameworks and service accelerators. OUR REQUIREMENTS - A seasoned hands-on technical leader who has evolved from full-stack or server-side software engineering into the GenAI and agentic AI domain. - Experienced in designing, prototyping and integrating systems that combine LLMs, agentic frameworks, enterprise data and business workflows. - Proficient at combining established engineering patterns with emerging AI capabilities to deliver reliable, production-ready solutions. - Skilled in guiding teams and clients through ambiguity - able to prototype rapidly, validate assumptions and converge toward delivery-ready designs. - Comfortable engaging with executives, product teams, operational users and engineers alike, translating complex AI concepts into clear, actionable solution narratives. - Pragmatic, curious, collaborative and obsessed with customer problem — equally focused on technical soundness, business value, user adoption and delivery readiness. - 8+ years of experience in IT, including strong experience in software design and engineering. - 2+ years of hands-on experience architecting or building GenAI or agentic AI systems using modern LLM ecosystems, such as OpenAI, Anthropic, Gemini, Azure AI or AWS Bedrock. - Experience supporting presales solutioning, discovery, prototyping or early delivery for AI engagements. - Strong understanding of LLM orchestration, retrieval-augmented generation, vector databases, prompt engineering and tool-calling patterns. - Understanding of cost modeling for AI workloads, including token usage, inference scaling and hosting models. - Proficiency with at least one major cloud platform, such as AWS, Azure or GCP, and its AI/ML service offerings. - Demonstrated experience leading technical discussions with both engineering and non-technical stakeholders in presales, discovery or early delivery phases. - Strong command of software engineering fundamentals, API design, integration patterns and production-readiness practices. - Knowledge of modern software delivery practices, including CI/CD, containerization, observability and DevSecOps. - Excellent communication, presentation and documentation skills, with the ability to articulate complex solutions clearly and persuasively. OPTIONAL - Prior experience as a Forward Deployed Engineer, Field Engineer, staff engineer, solution architect or technical product lead. - Prior experience with traditional AI/ML systems, including model training, MLOps, data pipelines or feature stores. - Familiarity with frameworks for agentic or multi-component AI pipelines. - Exposure to Responsible AI, data privacy and governance frameworks. - Hands-on experience with Databricks or Snowflake. - Experience creating reusable solution blueprints, evaluation frameworks or technical accelerators. - Industry-recognized cloud and AI certifications from Anthropic, AWS, Azure or Google. When you join Solvd, you'll… - Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation. - Be part of a global team with equal opportunities for collaboration across continents and cultures. - Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. Ready to make an impact? If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together. Solvd is an equal opportunity employer.

Location: France WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. WHAT YOU'LL DO STRATEGIC CUSTOMER PARTNERSHIP: - Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions - Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives - Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints - Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction - Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes AI ADOPTION & IMPLEMENTATION LEADERSHIP: - Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling - Lead secure AI implementation projects in complex French government environments, including sensitive systems and on-premises deployments - Navigate the unique challenges of French public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes (marchés publics), and regulatory compliance requirements - Create and execute change management strategies to drive user adoption and value realization across diverse government workforces - Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value - Drive contract renewals and account growth by consistently delivering value and building trusted relationships CUSTOMER ADVOCACY & PRODUCT INFLUENCE: - Serve as the voice of the French public sector customers within Cohere, advocating for features and capabilities that address government-specific needs - Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, French language support, and ethical AI - Contribute to the development of French public sector-specific offerings, implementation playbooks, documentation, and best practices - Share customer insights to inform Cohere's French public sector go-to-market strategy and positioning - Represent Cohere at French government forums, working groups (groupes de travail), roundtables, and industry events YOU MAY BE A GOOD FIT IF: REQUIRED EXPERIENCE: - 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts - At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines - Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments - Experience developing and executing customer success strategies, QBRs, and executive engagement programs - Deep understanding of how French government organizations evaluate, procure (following Code des marchés publics), implement, and govern technology solutions - Active Confidentiel-Défense or higher security clearance (mandatory) - Fluent French language proficiency—essential for working across the French public sector FRENCH PUBLIC SECTOR & GOVERNMENT ACUMEN: - Comprehensive knowledge of the French public sector ecosystem: central ministries, regional governments (régions), departmental authorities (départements), public enterprises, and critical infrastructure - Knowledge of relevant legislation and frameworks: RGPD, loi Informatique et Libertés, ANSSI standards, accessibility standards - Experience with French government cloud strategies and security frameworks: France Cloud, Souveraineté numérique NICE TO HAVE: - 3+ years specifically managing GenAI, LLM, or conversational AI implementations - Experience with specific French public sector digital transformation initiatives: France Relance, France 2030 - Direct experience working with French defense, intelligence, public safety, or national security organizations - Background in management consulting, systems integration, or digital transformation consulting for French public sector clients FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: European Union; Ukraine Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are looking for a Data Analytics Engineer to build, optimize, and maintain the analytical data layer that powers decision-making across the organization. You will transform business requirements into reliable, well-modeled datasets using dbt, SQL, and cloud data warehouses (BigQuery, ClickHouse). This role combines data modeling, documentation, data quality design, and close collaboration with analysts, engineers, and product teams to ensure consistent, trustworthy reporting. You will serve as the bridge between raw data ingestion and analytics — shaping how data is structured, validated, and delivered. Responsibilities - Design, build, and maintain dbt models (staging, core, marts) based on business needs - Develop scalable SQL transformations and ensure efficient, cost-effective query performance - Implement data quality tests (dbt tests, custom checks, anomaly detection) and maintain high data reliability. - Create and maintain documentation for datasets, data lineage, business logic, and transformation rules - Collaborate with Data Engineers on improving raw data structures, ingestion patterns, and source readiness - Partner with Data Analysts, Product Managers, and Marketing teams to translate business requirements into clean, reusable data models - Monitor data pipelines and marts, resolve issues, and prevent inconsistencies in reporting - Support governance initiatives: naming conventions, taxonomy, schemas, metric definitions, and standardization - Contribute to continuous improvement of our data modeling frameworks, performance tuning, and technical decision-making Requirements - Strong SQL experience with a deep understanding of analytical modeling concepts - Hands-on experience with dbt (models, tests, docs, macros) - Experience working with cloud data warehouses such as BigQuery or ClickHouse - Understanding of data modeling patterns - Familiarity with data engineering concepts (ELT/ETL, orchestration, version control, CI/CD) - Experience with data quality frameworks or implementing validation logic - Ability to translate complex business processes into clean analytical datasets. - Strong documentation skills and attention to detail - Experience collaborating with cross-functional teams and supporting analysts with reliable data - Knowledge of Python is a plus (but not required) Nice To Haves - Experience with orchestration tools (Airflow, Dagster) - Experience working with marketing, product, or billing datasets - Exposure to metric layers, semantic layer design, or BI governance - Basic understanding of observability tooling (Grafana, Prometheus, ... ) - Experience optimizing BigQuery costs or ClickHouse performance LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: Yerevan, Armenia ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Senior Associate, Aggregate Reporting Physician on a permanent basis. Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career! Position Overview: The Senior Associate, Aggregate Reporting Physician position is responsible for developing, reviewing, and maintaining high-quality safety and pharmacovigilance documents that support the safety surveillance and regulatory compliance of consumer health products. It requires the ability to synthesize data from multiple sources, including individual case safety reports (ICSRs), aggregate safety data, clinical studies, epidemiological research, literature reviews, post-marketing surveillance, signal detection activities, and other safety data sources. The successful candidate will transform complex safety information into clear, concise, and scientifically accurate documents that support global pharmacovigilance activities and regulatory submissions and will work closely with Drug Safety, Medical Affairs, Regulatory Affairs, Clinical Development, Quality, and R&D teams to ensure consistent, evidence-based communication of product safety information. Main Job Tasks and Responsibilities: Prepare, review, and maintain pharmacovigilance and risk management documents for consumer health products. Synthesize safety information from multiple sources, including: Individual Case Safety Reports (ICSRs), Aggregate safety data analyses, Clinical trial safety data, Post-marketing surveillance data, Epidemiology studies, Published literature, Signal detection and evaluation activities, Benefit-risk assessments, Health Authority Assessment Reports. Draft and support the preparation of: Periodic Safety Update Reports (PSURs/PBRERs/PADERs), Ad Hoc Safety Reports, Development Safety Update Reports (DSURs), Signal assessment reports, Aggregate safety reports, Risk management documentation, Health authority responses, Safety narratives, Safety sections of regulatory submissions, Safety surveillance reports and presentations, Analysis and evaluation for the Safety Management Teams (SMT). Collaborate with Safety Scientists, Medical Reviewers and others to evaluate emerging safety information and communicate findings effectively. Assist in the interpretation of safety trends, potential signals, and benefit-risk considerations. Support literature surveillance activities and summarize relevant safety findings. Contribute to the development of safety conclusions and evidence-based recommendations. Support the preparation, review, and analysis of risk management activities and reports. Ensure all documents comply with global pharmacovigilance regulations, company SOPs, and applicable guidance documents. Maintain high standards of scientific accuracy, consistency, grammar, and document quality. Perform quality control reviews of safety documents and ensure timely delivery of assigned projects. Support inspection and audit readiness activities through accurate documentation practices. Education and Experience: Advanced degree required: PharmD, PhD, MD, MPH, MS, or equivalent scientific discipline. 3–6 years of experience in pharmacovigilance, drug safety, medical writing, regulatory writing, or related pharmaceutical, consumer health, or medical device industries. Experience preparing safety and pharmacovigilance documents preferred. Familiarity with global pharmacovigilance regulations and safety reporting requirements. Experience working in a matrixed environment with multiple stakeholders. Strong understanding of: Clinical research methodologies, Epidemiology and biostatistics, Evidence-based medicine, Regulatory and scientific communication requirements, Safety and benefit-risk assessment principles Expertise in literature evaluation and scientific data interpretation. Ability to critically analyze multiple complex scientific information and identify key insights to drive product safety. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong document formatting, data analysis, and presentation capabilities. Excellent medical writing, editing, and proofreading skills. Exceptional grammar, attention to detail, and document quality standards. Strong analytical and critical thinking capabilities. Effective project management and organizational skills Exceptional Communication and Presentation Skills, with the ability to convey complex clinical and scientific information clearly and effectively to diverse audiences. Ability to work independently while managing multiple priorities and deadlines. Our Benefits: Flexible Working Hours Full performance and development process with end of year reviews Team events and end of year party Employee satisfaction survey - your feedback is important for continuous improvement Health Insurance The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. Who will you be working for? About ClinChoice ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare! Our Company Ethos Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.  The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers get the right answer quickly and delivering consistent results across quality, speed, productivity, and customer satisfaction. The role combines direct leadership of channel teams with close partnership across CX Operations, CX Specialized teams, CX AI Ops, and Product Operations. You will develop strong managers and frontline teams, create real accountability, and stay close enough to the work to understand where customers and teams are getting stuck. You will translate the department’s direction into clear priorities, stronger operating routines, and measurable improvements across Phone, Email, and Chat. Because Ramp’s CX team sits within the Product organization, this role has close ties to the technical teams and products our customers use every day. That proximity gives CX a unique opportunity to turn frontline insight into better workflows, stronger product feedback loops, and an AI-powered way of working. This role is a strong fit for a thoughtful, hands-on leader who learns quickly, raises the bar, and makes clear decisions in a fast-changing environment. You are comfortable owning the day-to-day, rolling up your sleeves to understand the work and the product deeply, developing people, setting high standards, and turning complex problems into clear plans that improve outcomes for customers and teams. You will help define how managers lead, how frontline teams use AI and automation, where human judgment matters most, how channels work together, and how CX scales through Ramp’s next chapter. If you love building high-performing teams, solving hard operational problems, and helping customers win through rapid product, business, and AI-driven change, this role is for you. WHAT YOU’LL DO - Own day-to-day channel execution — lead Phone, Email, and Chat teams, stay close to the work, and drive frontline performance across customer satisfaction, quality, service levels, resolution quality, and productivity. - Develop CX leadership — coach Managers, set clear expectations, and build accountability for team performance and customer outcomes. - Serve as an escalation point — help resolve high-priority customer and internal escalations, bringing sound judgment, urgency, and clear communication to complex issues. - Improve tools, workflows, and channel execution — use product knowledge, customer feedback, quality findings, and performance data to improve operating routines, resolve cross-channel trade-offs, and partner with CX Operations, CX Specialized teams, AI, Product Operations, Product, Engineering, Risk, and other stakeholders on better workflows and automation opportunities. - Challenge how we operate — evaluate whether our metrics, workflows, team structures, training, and operating model meet today’s customer and business needs. Bring a founder mindset by questioning assumptions, testing new approaches, and helping the organization evolve. - Shape the AI-powered future of CX — define how CX should evolve as Ramp grows, including how managers lead, how frontline teams use AI and automation, where specialization improves the customer experience, and where human judgment should be elevated. - Turn strategy and emerging opportunities into scalable operations — translate department priorities and new business areas into clear channel plans, repeatable processes, strong change management, and high adoption across Phone, Email, and Chat. WHAT YOU NEED - Experience as a leader who has managed large, complex operational teams in a fast-paced environment; traditional support experience is valuable but not required. - Exceptional learning agility and horsepower, with startup or similarly high-ownership operating experience; you learn new domains quickly, move through ambiguity, and build structure without waiting for perfect information. - A record of improving customer-facing operations through rigorous analysis, strategic problem solving, and strong execution, including finding practical solutions to complex problems others may miss. - An empathetic, direct leadership style that develops people while holding a high personal and team bar for performance, quality, ownership, and follow-through. - Strong written and verbal communication, including the ability to align teams and cross-functional partners around difficult decisions. - A builder mentality around technology and operations, with experience using AI, automation, or workflow tooling to transform the customer and team experience and drive changes from idea to adoption. - Curiosity about the business behind the support motion, with the ability to connect customer needs, product complexity, frontline workflows, and company priorities. NICE TO HAVES - Experience leading multiple customer-facing channels, such as Phone, Email, Chat, or other real-time and asynchronous support operations. - Experience in FinTech, financial services, or another complex, highly regulated environment. - Experience partnering with operations, product, or tooling teams to improve customer-facing workflows across multiple teams. - Experience scaling customer operations at a high-growth startup. COMPENSATION For candidates located in New York City or San Francisco, the base salary range for this role is $220,000–$290,000. For candidates located in all other locations, the base salary range will be between $190,000-$260,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: San José, Costa Rica; Quito, Ecuador Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We are looking for a Client Solutions Manager to strengthen our team in Costa Rica where you will be representing TikTok in the local market. In this role, you will be targeting brands and agencies to get them to adopt TikTok for their online marketing campaigns.   If you’re passionate about digital marketing, have a data driven mindset and have a proven track record in media don’t hesitate to reach out to us. What you'll do: Participate in strategic planning to grow or generate new business opportunities. Act as a consultant for top Key accounts. Primary POC for client campaign management and timely reporting. Provide actionable insights on campaign performance (products, budget, creatives vs. KPIs, delivery). Ensure SLA adherence for excellent client service. Optimize accounts for increased spend and manage reservation projects. Drive product/company education and share best practices with clients/agencies. Collaborate with cross-functional teams on creative ad solutions for business results. Premium contact for the Sales Team. Support client/agency education on product solutions to grow business and manage key relationships. Maximize ROI through optimization and upselling with client reports. Manage large customer relationships and drive business decisions through conflict resolution. Provide feedback to product/tools teams for platform scaling. Organize account information, assets, data, and reports. Maintain campaign records, schedules, and ad placement availability. Ensure accurate ad specs/rates; responsible for campaign reporting and optimization. Skills and Experience Required At least 4 years of experience in client relationship management and digital media. Advanced English skills Bachelor’s degree in Advertising, marketing, business, or tech. Deep understanding of the digital landscape and a passion for social media. Experience managing campaigns across digital platforms and ad tech products. Intimately familiar with online media planning, design, and art control of advertising pieces. Strong communication and people skills (working directly with clients). Detail-oriented, with exceptional organizational skills Aptitude, creativity, and a preference for working in collaborative teams and across business units. Strong time management and problem-solving skills. Ability to multi-task under challenging deadlines while still focusing on details Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH