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Location: Shanghai, China The Company Our client was founded in 2009 and is headquartered in San Francisco. They describe themself as a “Retail Maximization Company,” focused on helping retailers, brands, and CPG companies improve digital revenue, customer experience, operational efficiency, and technology modernization. Their core positioning is highly retail-specialized rather than being a general-purpose IT services company. They emphasize deep expertise in: retail commerce, omnichannel systems, supply chain technology, AI and data platforms, experience design, cloud modernization, digital engineering, performance engineering, eCommerce migration, and upgrades. The Role Our client is seeking an experienced Business Systems Analyst to support Finance, Accounting, and ERP systems for their China operations. This role will act as the primary liaison between local business stakeholders in China and global Finance, Accounting, and Technology teams. The ideal candidate will have strong functional knowledge of finance and accounting processes, along with hands-on experience supporting Kingdee ERP and related business applications. This position reports to the Director of Business Analysis and collaborates closely with Finance, Accounting, IT, Operations, and external implementation partners. Key Responsibilities Serve as the primary Business Systems Analyst for Kingdee ERP and finance applications supporting China operations. Configure, maintain, and optimize ERP solutions across: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Fixed Assets Cash Management Tax and Financial Reporting Collaborate with Finance stakeholders to gather business requirements and translate them into scalable system solutions. Support China statutory accounting and compliance, including: CAS / PRC GAAP Golden Tax System integration Fapiao processes VAT reporting Lead system implementations, enhancements, testing, deployment, and postgo-live support. Manage integrations between Kingdee ERP and global enterprise systems. Ensure data integrity, quality, and compliance with internal controls. Provide user training, documentation, and ongoing system support. Requirements Required Qualifications Bachelor’s degree in information systems, Accounting, Finance, Business Administration, or related field. 5+ years of experience in Business Systems Analysis, ERP implementation, or Finance Systems support. 3+ years of hands-on experience with Kingdee ERP (Kingdee Cloud, K3 Cloud, or similar). Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, Cash Management, Financial Reporting, Tax. Experience in ERP implementation and system integrations. Fluency in Mandarin and English (written & spoken). Strong analytical, troubleshooting, and stakeholder management skills. Preferred Qualifications Experience working with multinational organizations in China. Knowledge of China Accounting Standards (CAS / PRC GAAP). Hands-on experience with: Golden Tax System Fapiao processes China VAT reporting Experience integrating Kingdee with global ERP platforms such as: Oracle, NetSuite, SAP, Microsoft Dynamics, Workday. Familiarity with APIs, middleware, and BI tools (Power BI, Tableau). Experience supporting SOX, audit, and compliance requirements. Knowledge of Lean, Six Sigma, or Agile methodologies. Industry experience in retail, e-commerce, supply chain, or manufacturing. Experience working in dual-ERP environments (China local ERP + global ERP systems). Key Competencies Bilingual communication and cross-cultural collaboration Business process analysis ERP systems expertise Finance and accounting knowledge Project management Requirements gathering and documentation Change management and user training Data analysis and reporting

Location: Al Khobar, Saudi Arabia We are seeking a highly sophisticated, tech-savvy Management Executive Secretary to directly support our clients Chief Technology Officer (CTO) and interface with the broader C-level executive team. This is not a traditional administrative role. We are seeking a high-caliber professional with 8+ years of C-suite support experience who speaks the language of technology. As the Management Executive Secretary, you will serve as the trusted partner and primary gatekeeper to the CTO. While the executive leads the technology division, your focus will be on seamless administrative execution, high-level stakeholder management, and calendar optimization. The ideal candidate is a proactive coordinator who thrives in a dynamic corporate office, manages confidentiality with absolute discretion, and keeps the executive office running like clockwork. Key Responsibilities Calendar & Schedule Management: Proactively manage and optimize the CTO’s complex calendar, prioritizing high-stakes meetings, resolving scheduling conflicts, and ensuring smooth daily workflows. Executive Gatekeeping: Act as the primary point of contact for the CTO's office. Professionally screen and manage incoming calls, emails, visitors, and correspondence. Meeting & Board Coordination: Organize and facilitate C-level and department-wide meetings. Prepare detailed agendas, compile briefing materials, draft accurate meeting minutes, and track action items to completion. Travel & Logistics: Plan and coordinate flawless domestic and international travel itineraries, including visa processing, flight/hotel bookings, and ground transportation. Document & Presentation Preparation: Draft, edit, and format professional correspondence, memos, reports, and executive-level presentations. Liaison & Communication: Serve as a professional bridge for communication between the CTO’s office, internal department heads, global partners, and external vendors. Information & File Management: Maintain a highly organized, secure, and confidential digital and physical filing system for all executive-level documentation. Requirements Experience: Strictly 8+ years of dedicated experience as an Executive Secretary or Executive Assistant, with a proven track record of exclusively supporting C-level executives (CEOs, CFOs, CTOs, or Board Members). Education: Bachelor’s degree in Business Administration, English, Office Management, or a related field is preferred. Language Skills: Boardroom-level fluency in written and spoken English is mandatory. Conversational or professional Arabic is highly advantageous for local coordination. Key Competencies C-Suite Polish & Diplomacy: Exceptional interpersonal and communication skills, with the confidence to interact with high-profile stakeholders and board members. Exceptional Organization: A master of prioritization and multitasking who can manage tight deadlines and high-pressure situations with grace. Absolute Discretion: Proven ability to handle highly sensitive, proprietary, and confidential corporate information. Modern Tool Proficiency: Fully proficient in standard corporate tools (Microsoft Office Suite, Google Workspace, and modern communication platforms).

Location: Dubai, United Arab Emirates We are seeking a highly organized, proactive, and professional Executive Assistant / Office Manager to support our senior leadership team, including the CEO and CFO. This role requires an individual who can efficiently manage executive schedules, coordinate high-level meetings, oversee administrative operations, and ensure the smooth functioning of the management office. The ideal candidate will have at least 5 years of experience as an Executive Assistant or Office Manager , with previous experience in a real estate development company strongly preferred . The successful candidate must demonstrate exceptional organizational skills, discretion when handling confidential information, and the ability to work in a fast-paced, high-performance environment. Key Responsibilities Provide comprehensive executive support to the CEO and CFO. Manage complex calendars, appointments, and meeting schedules. Coordinate domestic and international travel arrangements, including visas, flights, accommodations, and itineraries. Prepare meeting agendas, presentations, reports, and executive correspondence. Record meeting minutes and follow up on action items to ensure timely completion. Act as the primary point of contact between executives and internal/external stakeholders. Manage confidential documents and sensitive business information with the highest level of discretion. Coordinate board meetings, investor meetings, and executive presentations. Oversee the day-to-day operations of the executive office, ensuring smooth administrative processes. Organize company events, executive meetings, and business functions. Liaise with various departments to ensure projects and executive requests are completed on time. Monitor office supplies, vendor relationships, and administrative budgets where applicable. Assist with special projects and strategic initiatives as assigned by management. Requirements Bachelor's degree in Business Administration or a related field is preferred. Minimum 5 years of experience as an Executive Assistant, Personal Assistant, or Office Manager. Previous experience within a real estate development, construction, or property development company is highly preferred. Experience supporting C-level executives (CEO, CFO, Chairman, or Managing Director). Excellent written and verbal communication skills in English. Strong organizational and multitasking abilities. High level of professionalism, confidentiality, and attention to detail. Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Experience preparing reports, presentations, and executive documentation. Ability to prioritize multiple tasks and work under pressure. Strong problem-solving and interpersonal skills. UAE experience will be considered a strong advantage. Benefits Competitive salary package Employment visa Medical insurance Opportunity to work directly with senior leadership Professional and dynamic work environment Career growth within a leading real estate development company

Location: Lagos, Nigeria Who We Are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role The Cloud Network and Infrastructure Engineer is responsible for designing, implementing, securing, and optimizing the Bank's hybrid infrastructure across Amazon Web Services (AWS) and on-premises environments. The role ensures the availability, reliability, performance, scalability, and security of enterprise infrastructure while supporting business-critical systems, cloud adoption, disaster recovery, and operational excellence. This role is ideal for someone who has strong expertise in cloud infrastructure, enterprise networking, systems administration, and infrastructure security, with the ability to manage hybrid environments in a fast-paced financial services organization. What You Will Do Design, deploy, administer, and support AWS cloud infrastructure, including compute, networking, storage, identity, monitoring, backup, and security services. Manage on-premises infrastructure, including Windows and Linux servers, virtualization platforms, storage, firewalls, switches, wireless infrastructure, and data center environments. Configure and maintain secure hybrid connectivity between AWS and on-premises environments using VPN, Direct Connect, routing, DNS, load balancing, and network segmentation. Monitor infrastructure performance, availability, capacity, and security using appropriate monitoring and alerting tools. Support business-critical applications through proactive incident management, troubleshooting, and root cause analysis. Implement and maintain infrastructure security controls, including IAM, access management, patch management, vulnerability remediation, encryption, logging, and firewall administration. Develop and maintain backup, disaster recovery, high availability, and business continuity solutions. Automate infrastructure provisioning and operational tasks using scripting and Infrastructure-as-Code (IaC) tools. Maintain infrastructure documentation, architecture diagrams, asset inventories, configuration baselines, and operational procedures. Participate in change management, incident management, problem management, audit activities, and compliance remediation. Optimize infrastructure and cloud costs through resource utilization reviews and capacity planning. Collaborate with Security, Applications, Database, Service Desk, and Business teams to deliver reliable infrastructure services. Requirements What You Bring Educational Qualification Bachelor's degree or Higher National Diploma in Computer Science, Information Technology, Engineering, or a related discipline. Professional Certifications AWS Certified Solutions Architect (Associate or Professional). AWS Certified SysOps Administrator. CCNA or CCNP. CompTIA Network+ or Security+. Microsoft Certified (Azure Administrator), VMware, Linux, or equivalent certifications. ITIL Foundation certification is an added advantage. Experience Minimum of 3–5 years of experience in Cloud, Network, Systems, or Infrastructure Engineering roles. Hands-on experience managing AWS cloud infrastructure and enterprise on-premises environments. Experience supporting hybrid cloud infrastructure within financial services, fintech, banking, or other regulated industries is an added advantage. Professional Competencies Strong knowledge of AWS services, including EC2, VPC, IAM, S3, RDS, CloudWatch, CloudTrail, Route 53, ELB, Auto Scaling, AWS Backup, and Systems Manager. Strong networking knowledge covering TCP/IP, routing, switching, VLANs, VPNs, DNS, DHCP, NAT, firewalls, wireless networks, and network security. Experience administering Windows Server, Linux, Active Directory, virtualization platforms, storage, backup, and patch management. Knowledge of infrastructure automation using PowerShell, Bash, Python, Terraform, CloudFormation, or similar tools. Strong understanding of infrastructure security, access controls, vulnerability remediation, hardening, encryption, logging, and compliance. Experience with infrastructure monitoring, capacity planning, incident response, performance tuning, and root cause analysis. Excellent analytical, troubleshooting, communication, and stakeholder management skills. Strong ownership mindset with attention to detail and the ability to work effectively under pressure. Ability to collaborate across Infrastructure, Security, Applications, Audit, and Business teams while driving continuous improvement. This Role Is Ideal For You If: You enjoy designing, managing, and optimizing cloud and hybrid infrastructure. You are passionate about cloud technologies, networking, and infrastructure security. You enjoy troubleshooting complex technical issues and improving system reliability. You thrive in highly available, mission-critical environments. You enjoy automating infrastructure and improving operational efficiency. You work well across cross-functional teams and can effectively manage multiple priorities. You May Not Enjoy This Role If: You prefer purely application development over infrastructure and platform engineering. You are uncomfortable responding to production incidents or participating in on-call support. You dislike troubleshooting complex infrastructure and networking issues. You are not interested in security, compliance, or operational governance. You prefer highly repetitive work with limited opportunities for continuous improvement. Benefits What's In It For You Opportunity to build and manage enterprise-grade cloud and hybrid infrastructure in a leading fintech organization. Hands-on experience with modern AWS technologies, automation tools, and enterprise networking solutions. Exposure to large-scale infrastructure modernization and cloud transformation initiatives. Opportunity to collaborate with Security, Product, Engineering, and Operations teams on business-critical platforms. Continuous learning, professional certifications, and career development opportunities. Competitive compensation and the opportunity to solve complex, real-world technology challenges.

Location: United States, Los Angeles, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Join the award-winning studio that created God of War Sony Santa Monica Studio is looking for QA Sr Analysts to assist in the development testing of our internal projects on the PS5 platform. The QA Sr Analyst is responsible for the execution of high-level/critical test coverage management in support of their assigned projects. The general purpose of this job is to provide a dedicated resource to provide testing expertise for their assigned area of focus and operating as the most experienced, cognitive focused and productive testers on the project. Attention to detail is a critical requirement of the role, as is a highly communicative, amicable, team focused and mature demeanor. We value talent, self-motivation, and team spirit. In turn, we provide an environment with a large degree of freedom, autonomy and growth opportunities. Responsibilities Perform developer support tasks to assist with entry to mid-level development work for your assigned department or area Perform preventive testing support on developer workflows, tools and testbeds to support embedded testing efforts Perform high-level/critical scripted and exploratory test coverage using different testing techniques on assigned projects Perform issue reporting, research, analysis, confirmation and support resolution on assigned projects Perform specialized testing and support requests for your assigned area of focus and/or department Maintain a strong knowledge of the project design and scheduling changes to support QA test effectiveness, focus and reporting Assist in the management of project databases for assigned titles Assist in the planning, tasking, and execution of all operational testing for assigned projects Assist in the execution of project operational reporting and day to day communication Assist in updating test plans and incorporate them into the software testing process Assist in QA administrative and support requests Assist in collaborating work across disciplines within the internal/external development team to help drive project to completion Assist in diagnosing errors and breakdowns in development pipeline and perform technical support as needed Actively develop and improve skill set and abilities by keeping aware of QA industry trends and techniques Minimum Requirements 2+ years in Test or Analyst or equivalent position and successfully shipped at least 2 global, large-scale titles on current generation PlayStation platform(s)Experience with Maya software and toolsets Excellent technical learning agility Excellent understanding of SDLC Excellent gameplay skills Excellent critical analysis skills Excellent communication, organizational, time management, and interpersonal skills Experience with current generation PlayStation platforms and peripherals Experience in quality assurance/control testing Experience in foundation level testing techniques Experience with JIRA database and add-on systems Proficiency in test case design and traditional QA/QC methods Passion for video games Preferred Experience BS Cognitive Science, Computer Science, Communications, BA in Project Management, Business Intelligence, or QA related field Successful completion, certification and application of ISQTB® Foundation Level CTAL or equivalent #LI-SMS #LI-MC1 Avoid Recruitment Scams/Phishing Attempts: Please be aware that any official outreach in response to your application will always be done from a @sony.com email address . Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying. Anyone using an email that is not @sony.com is not affiliated with us and should be reported either via the platform they are contacting you on or directly to your email service as a phishing attempt/scam. At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $27.22 — $40.87 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: San Jose, California or Remote Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back? , as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities. Important Notice: ⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc . If you receive a suspicious email or message, please do not respond and report it immediately to us. Location: San Jose, CA or Hybrid (with remote support to Hong Kong) Annual Salary: USD 130,000 - USD 160,000 Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location. Type: Full-time Reports to: (Interim) Director, IT About the Role We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones. This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time. What You'll Do IT Operations Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access) Maintain corporate device information security, including anti-virus and endpoint protection tools Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office Provide remote support for Hong Kong office networking and videoconferencing systems Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity Strategy & Cross-Functional Support Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups Support on business applications and systems procurement, contract negotiation and budget management Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience Assist with vendor coordination and support tickets for outsourced IT operations, as directed Who You Are Required Qualifications 2–5 years of experience in IT support, IT operations, or systems administration Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar) Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console) Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms) Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA) Strong troubleshooting skills and a service-oriented approach to internal IT support Ability to work independently while coordinating with colleagues across time zones (Hong Kong, U.S. and Europe) Preferred Qualifications Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational efficiency Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access) Exposure to business application procurement, contract negotiation, or vendor management Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites) Experience supporting a hybrid or multi-office environment Experience in consumer tech, gaming, or hardware companies #LI-Hybrid We Offer Competitive compensation package. Flexible working hours and vacation policy. Product-driven culture that treasures talents and individual growth. Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field Nex is located in San Jose, California, USA and Hong Kong . Learn more about us at https://www.nexplayground.com/about . We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination. We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.

Location: Lagos, Nigeria Who We Are We’re a technology-driven financial services company committed to making financial inclusion count for millions of Nigerians. Through innovation and customer-centric solutions, we provide lending, savings, payments, and other financial products that help individuals and businesses thrive. The Position We are seeking an experienced and commercially astute Project Manager to lead the end-to-end implementation of Salesforce CRM across the business. This role will drive the full lifecycle of the Salesforce deployment, including solution design, stakeholder alignment, system integration, implementation, adoption, and optimization. A key focus will be ensuring seamless integration between Salesforce, Rencore, and Mambu to support customer management, loan origination, deposit onboarding, and card product workflows. As the Salesforce Champion, you will work closely with business and technology teams to deliver a platform that drives operational efficiency, customer experience, and business growth. Responsibilities Salesforce Project Delivery Lead full lifecycle Salesforce implementations and enhancements—from requirements gathering and solution design through configuration, integration, testing, data migration, training, go-live, and post-go-live optimization. Develop and manage detailed project plans, timelines, budgets, resource plans, and risk registers using Agile, Waterfall, or hybrid methodologies. Serve as the Salesforce Implementation Champion by building executive sponsorship, driving cross-functional alignment, and promoting user adoption across departments. Work closely with Salesforce architects, developers, administrators, and external implementation partners to deliver high-quality solutions. Facilitate workshops, process mapping, gap analysis, and requirements sessions to translate business needs into effective Salesforce configurations and automations. Lead change management, communication plans, and training programs to maximize user adoption and minimize resistance. Manage project budgets, vendor relationships, and resource allocation to deliver projects on time and within budget. Deliver the Salesforce CRM implementation aligned to business goals across the Loans, Deposits, and Cards business lines. Project Planning & Governance Develop and maintain a comprehensive project plan covering scope, milestones, resource allocation, risk management, and budget tracking. Establish governance structures including steering committee meetings, working groups, and cross-functional status reviews. Monitor and report project health metrics including RAG status, issue logs, dependency maps, and change control. Apply structured project management methodologies appropriate to the implementation context. Systems Integration & Technical Oversight Lead the design and delivery of the Salesforce → Rencore → Mambu integration model. Define data flow specifications, field mapping, and API integration requirements with architects and integration teams. Define and validate condition-based triggers governing when customer information is propagated into Mambu. Oversee data migration, system integrations, and quality assurance activities. Coordinate User Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing cycles. Product Workflow Delivery Oversee Salesforce workflow design and configuration for Loans, Deposits, and Cards product lines. Ensure workflows align with regulatory, compliance, and operational requirements. Support: Loans : Lead capture, credit application intake, document collection stages, underwriting handoff, and disbursement triggers. Deposits : Account opening workflows, customer onboarding journeys, compliance documentation, and activation conditions. Cards : Card application management, eligibility checks, approval workflows, and fulfilment integration. Customer & Lead Data Management Define data governance standards for customers and lead information managed within Salesforce, including mandatory fields, data quality rules, and lifecycle stages. Establish validation frameworks that determine when a lead record matures into a customer profile eligible for downstream system population. Ensure the integrity and completeness of data migrated or created in Salesforce, with traceability into Rencore and Mambu. Stakeholder & Change Management Serve as the primary point of accountability for all Salesforce implementation workstreams with internal and external stakeholders. Manage relationships with implementation partners, Rencore technical teams, and Mambu integration support. Lead organisational readiness activities, including training programmes, process documentation, and adoption tracking. Proactively manage stakeholder expectations and escalate risks or blockers through appropriate governance channels. Compliance & Regulatory Alignment Ensure the implementation adheres to NDPR and applicable regulatory requirements. Collaborate with Compliance and Legal teams to ensure AML, KYC, and credit risk requirements are embedded within workflows. Ensure audit trails are built into Salesforce configurations to support regulatory reporting and audit requirements. Requirements What You Bring Education & Experience Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field; Master’s degree is an advantage. Minimum 7 years of project management experience, with at least 3 years managing CRM or enterprise software implementations. Proven track record delivering Salesforce implementations in complex, multi-stakeholder environments. Demonstrated experience managing system integration projects involving multiple platforms, APIs, and data pipelines. Experience in financial services or fintech, with knowledge of core banking concepts, loan origination, deposit management, or card processing. PMP, PRINCE2, SAFe, or equivalent project management certification required. Technical Expertise Strong knowledge of Salesforce platforms including Sales Cloud, Service Cloud, or Financial Services Cloud. Experience managing integration architecture, APIs, data migration, and data quality initiatives. Familiarity with Mambu or similar cloud-native core banking platforms. Proficiency with project management tools such as JIRA, MS Project, Asana, and Confluence. Preferred Qualifications Salesforce Administrator or Salesforce Project Management certification. Experience working in regulated financial services environments. Knowledge of CBN regulatory frameworks. Experience supporting large-scale digital transformation programmes. This Job Is Perfect For You If You Have successfully delivered enterprise CRM implementations from planning through deployment. Can balance business priorities, technical requirements, and stakeholder expectations. Thrive in complex, cross-functional environments. Have strong systems thinking and integration experience. Are highly organized, commercially minded, and delivery focused. Benefits What's In It For You Lead a high-impact digital transformation programme at the heart of the business. Partner with senior leaders across Technology, Operations, Product, and Commercial teams. Gain exposure to Salesforce, core banking integration, and large-scale fintech transformation initiatives. Competitive compensation and benefits package. Opportunity to make a lasting impact in a fast-growing, technology-driven financial services organisation.

Location: ikoyi, Nigeria Join Our Team! At Renmoney, we're on a mission to transform the financial landscape for the under-banked in Nigeria. Passionate about customer experience and commitment to excellence, we’re looking for a dynamic Credit Admin Analyst to support our credit operations. Are you detail-oriented, organized, and ready to make a real impact? This could be the role for you! What You’ll Do: First payment default - must ensure proper scrutiny of documents and a minimal likelihood of First payment default Fraud detection - Ensure all applications approved should be fraud free Minimizing approval error - Loans should be approved with less than 0.01% error. All loans approved should approve accurately and error free Numbers of transactions processed - Amount of transactions processed should not fall short of requirement Transaction processing turnover - must ensure all approved loans should not exceed the stipulated required time (maximum of 15minutes per file) Accuracy in Loan disbursement - must ensure accurate disbursement account validation prior to actual disbursement of funds Other underwriting related activities - must ensure other activities asides underwriting in the department are carried out smoothly and processed timely with accuracy Requirements What You Bring: A minimum of 2 years experience in credit administration or a related field. Strong analytical skills with a knack for detail, errors simply can’t slip by! Comfort with using financial software and Microsoft Office Suite. Exceptional communication skills, both written and verbal, you know how to engage with people! An ability to prioritize, handle multiple tasks simultaneously, and stay organized in a fast-paced environment. Benefits You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges. We are the place for you, if You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the U.S. or Canada. Residents of Quebec are not eligible for this role. At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We’re looking for a Senior-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative. Key responsibilities: Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What we're looking for: Strong engineering skills: Solid experience building production-grade, user-facing software systems. You’re a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision. AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with your peers. You’re open to feedback, and you bring a solutions-oriented mindset to the table. Requirements: Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Nice to have: Experience building or working with agent frameworks or multi‑agent workflows. Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks) Experience building tools for data engineering. In the US, the Base compensation range for this role is $ 154,445 - $185,334 . Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Palo Alto ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role   We are seeking a talented IT Specialist  to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes. You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable. If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.   📍 Location: Palo Alto    What You Will Do   USER SUPPORT AND ISSUE RESOLUTION - Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco). - Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step. - Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience. - Deliver physical IT onboarding sessions EQUIPMENT SETUP AND TECHNOLOGY OPERATIONS - Install, configure, and update computers along with IT and videoconferencing equipment. - Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records. - Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized. - Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore). ACCOUNT AND LICENSE MANAGEMENT - Oversee user accounts and application licenses with precision. - Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users. TRAINING AND CONTINUOUS IMPROVEMENT - Train and guide users on applications, hardware, and best practices. - Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.   What We're Looking For   - A degree in Computer Science or a related IT field. - Strong written and verbal communication. - Hands-on experience with Google Workspace administration. - Strong troubleshooting skills on both macOS and Windows environments. - Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting. - Familiarity with videoconferencing equipment and associated services. - Ability to lift and handle standard IT equipment such as monitors and network devices. - Proven experience in a similar support role within a fast-paced, global organization - Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.   Bonus Points:  - Experience with MDM solutions such as Kandji or Jamf. - Interest or experience in automation tools such as Zapier or n8n. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Ciudad de México, Mexico Workplace: on-site The Communications Manager is responsible for bringing the NovaFin brand to life across all owned and earned channels. This role ensures that the company's brand, voice, and messaging are executed consistently and effectively throughout the customer journey, from initial awareness through customer advocacy. Working closely with senior leadership and future brand leadership, the Communications Manager will oversee content creation, social media, public relations, creative production, and brand governance. This is a highly execution-focused role responsible for turning brand strategy into high-quality, market-facing communications that strengthen customer trust, engagement, and brand recognition. Brand Execution & Governance Ensure consistent application of NovaFin's brand identity, voice, tone, and messaging across all customer-facing communications. Maintain and update brand guidelines and communication standards. Serve as the primary guardian of brand consistency across marketing, customer communications, product messaging, and sales support materials. Review and provide guidance on materials developed by internal teams and external partners to ensure alignment with brand standards. Content & Owned Channels Own and manage NovaFin's organic social media presence, including content planning, copy development, publishing, and community engagement. Oversee the company's blog, content hub, and other owned communication channels. Develop content that supports brand awareness, customer education, trust-building, and engagement. Maintain a consistent content calendar and publishing cadence across channels. Public Relations & External Communications Develop and manage media relations and external communication initiatives. Prepare press releases, media kits, corporate announcements, and executive communications. Coordinate spokesperson preparation and support media opportunities. Monitor media coverage and ensure brand messaging is accurately represented. Creative Production Management Develop creative briefs and manage the production of marketing and communication assets. Coordinate internal designers, agencies, freelancers, and production partners to ensure projects are delivered on time and on brand. Review and approve creative output to ensure quality and consistency. Vendor & Agency Management Manage relationships with creative agencies, freelancers, public relations firms, and external production vendors. Oversee project timelines, budgets, deliverables, and quality standards. Evaluate vendor performance and identify opportunities for improvement. Community Engagement & Brand Advocacy Manage community interactions across owned social platforms. Monitor customer feedback and identify opportunities to strengthen brand perception. Support initiatives that encourage customer advocacy and positive brand engagement. Reporting & Performance Monitoring Track and report on content, social media, public relations, and brand engagement performance. Monitor brand sentiment, media coverage, engagement metrics, and share of voice. Provide recommendations to improve communication effectiveness and audience engagement. Qualifications Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or a related field. 5–8 years of experience in communications, content marketing, public relations, social media management, or brand communications. Experience managing agencies, freelancers, and creative production workflows. Experience within fintech, financial services, consumer lending, or technology environments is preferred. Strong understanding of content development, public relations, social media management, and brand governance. Knowledge & Skills Exceptional written and verbal communication skills in English and Spanish. Strong editorial judgment and storytelling capabilities. Experience developing and managing content calendars and communication plans. Strong project management and organizational skills. Ability to manage multiple stakeholders and competing priorities. Experience coordinating creative production across internal and external resources. Strong attention to detail and commitment to brand consistency. Ability to thrive in a fast-paced, high-growth environment.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 JOB SUMMARY   As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.   This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.   KEY RESPONSIBILITIES   AI-POWERED AUTOMATION DESIGN & DEVELOPMENT - Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. - Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. - Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools. - Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.   CX SYSTEMS INTEGRATION & DATA FLOW - Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack. - Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares. - Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics. - Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.   AI CAPABILITY EXPANSION - Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows. - Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication. - Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains. - Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.   RELIABILITY & CONTINUOUS IMPROVEMENT - Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations. - Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs. - Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues. - Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.   CROSS-FUNCTIONAL COLLABORATION - Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution. - Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications. - Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.   QUALIFICATIONS   EXPERIENCE - 3–5+ years in systems administration, business systems engineering, or customer support platform work. - Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value. - Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher. - Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly. - Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.   SKILLS & COMPETENCIES   Technical - Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher). - Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools). - AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems. - Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems. - Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.   Operational & Mindset - Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away. - Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust. - AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works. - Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support. - Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.   WHAT YOU'LL WORK WITH   - Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting. - ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem. - Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows. - Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration. - Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions. - Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Americas Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Nick Guardino, Senior Director of Marketing Ops at Customer.io , and I'm looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on. Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale. We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time. This role owns the scale and reliability layer so the rest of the team can keep building. What we value Craft over quick wins — energized by making things robust, not just making them work. A point of view — we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead. Comfortable being wrong — you try things fast, and you course-correct just as fast. AI-native by default — you'd rather direct Claude to write and QA code than write it by hand. What you'll do Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code. Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do. Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack. Database administration — own how agents read from and write to our databases, safely and at scale. Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful. Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability. Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it. What we're looking for 4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company. Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow. Cloud hosting experience — Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred. Experience with how agents interact with and edit databases, including some hands-on database administration. Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks. Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work — this is an AI-native role, not a hand-coding one. Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale. A point of view, and the willingness to ask "why did you build it that way?" Compensation & Benefits We believe in transparency. Starting salary for this role is $140,000–$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute Zoom call with Recruiter 45-minute Zoom call with Hiring Manager 45-minute Zoom call with a member of the GTM AI team 60-minute Live technical session with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE We are seeking our second IT Engineer to join our growing team in San Francisco. Our team laid the foundation for IT at LangChain, and this role is critical to helping us mature and scale that foundation as the company grows. You'll bring deep technical expertise to our fleet management and SaaS administration, with room to shape how we manage our fleet, identity, SaaS stack, and the automation that runs the business. The ideal candidate brings startup experience, thrives in ambiguity, loves a good problem, and is excited to build scalable systems that support our global team.   WHAT YOU'LL DO Infrastructure & Automation - Build and maintain our IT infrastructure and tech stack that scales with LangChain’s rapid growth - Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools - Implement monitoring and documentation practices that enable operational excellence Client Platform Engineering - Reimagine how we deploy, configure, and manage our Mac fleet. MDM (Iru) is the foundation, not the entire solution however. - Design and build a secure, reliable, and maintainable desktop environment that replaces our current patchwork of one-off scripts with version-controlled, testable, and repeatable systems - Own our approach to custom security controls and application deployment across the fleet, so updates and configuration changes are consistent and easy to roll out at scale - Build the fleet management systems now so they hold up as headcount, and the fleet, keep growing Security & Identity Management - Drive our identity strategy, implementing secure, scalable access controls following the principle of least privilege - Identify and implement security enhancements across our SaaS stack - Partner with our Security team to drive improvement of our enterprise security posture SaaS Administration - Administer and optimize our growing SaaS stack, managing provisioning, access controls, and lifecycle management - Become IT's central administrator for LangSmith, our own product, developing deep fluency in its administration surface - Build automated workflows for LangSmith administration using its API paired with our automation tooling, reducing manual, toil-heavy admin work - Help IT stay fluent across the internal tools we run and support, including the LLM Gateway. Another LangChain product. Core IT Operations - Provide support to employees globally across hardware, software, networking, and IT tools - Deliver great onboarding experiences for new hires, ensuring they have the right hardware, access, and setup so they can be productive from day one   WHAT YOU'LL BRING - 5+ years of experience in IT engineering and systems administration - Deep proficiency with Okta and Okta Workflows - Fluency in at least one general-purpose programming language (Python, JavaScript, or similar) with demonstrated ability to write production-quality scripts and automation - Versed in the us of REST APIs, webhooks, and API authentication methods; you should be comfortable reading API documentation and building integrations between systems - Demonstrated ability to build meaningful automations that reduce manual work and improve IT operations - Hands-on experience with IaC using Terraform to manage and provision IT infrastructure and applications, and comfort applying changes within an existing Terraform codebase - Experience using coding agents (e.g. Claude Code) as part of your day-to-day engineering workflow to build and ship automation faster - Strong experience with a modern tech stack that includes Google Workspace, Slack, Notion, Claude, ChatGPT - Solid understanding of MDM platforms, and ideally experience going beyond baseline MDM with fleet/configuration management tooling to manage a fleet's security and application needs - Experience administering a large or complex SaaS stack, ideally including internal or AI/LLM-based products - Strong networking fundamentals (TCP/IP, DNS, VPNs, firewalls, switching, wireless, LAN/WAN)   - Annual salary range: $150,000-$170,00 USD Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Paris Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Product Manager on the Enterprise Controls team, you will empower enterprises with the tools and frameworks to govern their use of our AI Platform while ensuring compliance with internal policies and external regulations. Your scope will cover User Access & Identity Management (RBAC, SSO, SCIM), Framework Consistency (SDK, APIs), Audit & Compliance (SOC 2, GDPR, HIPAA, ISO 27001), and Platform Administration & Billing. This role is critical as we’ve already secured contracts with industry leaders like ASML, CMA-CGM, and Stellantis—all of whom have rigorous IT requirements. Your work will be foundational in meeting these demands and driving the adoption of our platform at scale. WHAT YOU WILL DO - Set the vision for Enterprise Readiness by shaping and evangelizing a product strategy aligned with company goals and market opportunities. - Identify gaps through market and UX research to uncover unmet needs, competitive whitespaces, and emerging trends in enterprise product management. - Own the product lifecycle, driving development from ideation to launch and iteration, balancing speed, quality, and user satisfaction. - Champion the user by partnering with design and research teams to create intuitive, high-impact experiences, refining them with data and feedback. - Collaborate on go-to-market strategies with marketing and sales, including pricing, positioning, and adoption plans. - Align stakeholders across engineering, design, and business teams around priorities, trade-offs, and timelines. - Prioritize ruthlessly to maintain a dynamic roadmap that delivers quick wins while advancing long-term initiatives. WHAT WE'RE LOOKING FOR - 7+ years of Product Management experience in competitive, ambiguous environments, ideally with generative AI, LLMs, or ML-driven products. - Technical acumen to understand trade-offs and partner effectively with engineering teams. - User obsession with a relentless focus on solving real problems, supported by data and qualitative insights. - Cross-functional influence to align and inspire teams without direct authority. - Problem-solving skills that balance big-picture thinking with hands-on execution, from roadmap crafting to metrics analysis. - Clear communication with persuasive storytelling for executives, teams, and users in docs, decks, or whiteboard sessions. - Adaptability to thrive in dynamic settings where priorities shift quickly. - Collaborative mindset with low ego and high EQ, building trust and driving decisions through clarity. - Autonomy to navigate unknowns and own outcomes end-to-end. - Growth mindset with deep familiarity in product-led growth strategies (e.g., viral loops, onboarding optimization, monetization). - Builder’s mindset with founder or early-stage PM experience, turning 0→1 ideas into products users love. - Technical depth to prototype, hack, or dive into code when needed.   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ROLE DESCRIPTION We're hiring our first paralegal to join Tennr's legal team. You'll work directly with our two attorneys across the full range of legal work at a high-growth health-tech company, with a heavy emphasis on commercial contracts. Today, our attorneys handle everything: drafting, negotiating, and reviewing customer and vendor agreements, building and maintaining compliance programs, advising product and business development teams, and managing corporate governance. We need someone who can manage the operational side of our legal function, take on contract drafting and review review, and help us build the internal resources and scalable processes that a high-growth company like us needs. KEY RESPONSIBILITIES You'll be embedded in the work from day one. You'll review and draft contracts, manage deal flow, maintain our contract repository, and create the templates, playbooks, and guides that help our internal teams work with Legal more effectively. As you build fluency in our business and contracts, you'll take on increasing responsibility for managing the contract lifecycle end to end, serving as a first point of contact for routine contracting matters and escalating to the attorneys as needed. A more detailed description of your anticipated responsibilities is below. Contract Drafting, Contract Management, and Legal Operations - Draft, review, and negotiate commercial contracts, including SaaS subscription agreements, order forms, BAAs, NDAs, vendor agreements, and partnership agreements - Serve as the first point of escalation for routine contracting questions from Sales and Business Development, routing complex or novel issues to the attorneys - Maintain and organize Tennr's contract repository across SpotDraft, DocuSign, and Salesforce, including managing contract workflows end-to-end and tracking active contract obligations. - Support the procurement process and maintain visibility into vendor agreements and compliance requirements - Assist with corporate governance tasks as needed, including maintaining corporate records and supporting board-related processes Cross-Functional Enablement - Develop and maintain internal legal resources: contract playbooks, FAQ documents, written guidelines for teams - Create internal reference materials such as ambassador program documentation, product-specific walkthroughs, and compliance guides - Attend or distill notes from cross-functional meetings to identify emerging legal needs and areas where teams could benefit from additional guidance or resources - Support compliance tracking by helping build and maintain team-specific compliance calendars and audit documentation Compliance Support - Assist with compliance monitoring and documentation, helping to build and maintain records supporting Tennr's compliance programs, including HIPAA-related obligations CANDIDATE QUALIFICATIONS - 5+ years of experience as a paralegal, contracts specialist, or in a similar role within an in-house legal department or law firm, ideally supporting a technology or healthcare company - Hands-on experience drafting, reviewing, and negotiating commercial contracts (SaaS, technology, or services agreements); you understand how provisions interact, not just how to check them against a list - Strong organizational skills and the ability to manage multiple concurrent workstreams (active deal flow, repository maintenance, internal projects) with minimal supervision - Excellent legal writing skills for both contract markup and clear, usable internal documents and guidelines - Familiarity with contract lifecycle management tools (SpotDraft, Ironclad, Agiloft, or similar) or demonstrated ability to learn new systems quickly - A proactive mindset: you notice when a recurring question should become a written resource, when a process could be improved, or when a team needs support before they ask for it - Comfort working in a fast-paced, high-growth environment where priorities shift and the role will evolve NICE TO HAVE - Experience working in healthcare, health-tech, or a similarly regulated industry - Familiarity with HIPAA, BAA requirements, or healthcare data privacy - Experience with AI-assisted legal tools or contract review automation (e.g., building or configuring playbooks in AI-powered review platforms, designing automated intake or review workflows) - Interest in or experience with process design and workflow automation for legal operations: building systems that reduce manual work and let a small team scale - Experience building self-service legal resources, internal knowledge bases, or intake workflows - Familiarity with Salesforce and DocuSign from an administrative or configuration perspective WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure. - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week. - Free lunch! Plus a pantry full of snacks.   BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer funded 401(k) match - Competitive parental leave

Location: Paris; Amsterdam; Warsaw; Munich; London; Berlin ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Site Reliability Engineer (SRE) on the Cloud Platform team, you will shape the reliability, scalability, and performance of our Cloud platform and customer-facing applications. You’ll work closely with software engineers and product teams to ensure our systems meet and exceed the expectations of both internal and external customers. This role is critical in maintaining the stability and efficiency of our infrastructure, enabling seamless experiences for users and developers. Your expertise will directly impact the robustness of our AI platform, ensuring it operates at scale with minimal downtime. WHAT YOU WILL DO - Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support our Cloud platform. - Operate systems and troubleshoot issues in production environments, including interrupts, on-call responses, and infrastructure scaling. - Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance. - Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging. - Participate in on-call rotations to respond to incidents and perform root cause analysis to prevent recurrence. - Drive continuous improvement in infrastructure automation, deployment, and orchestration. - Collaborate with software engineers to enable safe and reproducible model-training experiments. - Build and enhance a cloud platform that abstracts infrastructure complexities for science and engineering teams. - Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance. - Ensure infrastructure adheres to security best practices and compliance requirements in collaboration with the security team. - Document processes and procedures to ensure consistency and knowledge sharing across the team. WHAT WE'RE LOOKING FOR - A Master’s degree in Computer Science, Engineering, or a related field. - 5+ years of experience in a DevOps or SRE role, with strong expertise in bare metal infrastructure and distributed systems. - Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations. - Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs. - Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes. - Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog. - Familiarity with infrastructure-as-code tools like Terraform or CloudFormation. - Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices. - Solid grasp of networking, security, and system administration concepts. - Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment. - Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Paris ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Site Reliability Engineer (SRE) on the Platform team, you will shape the reliability, scalability, and performance of our platform and customer-facing applications. You’ll work closely with software engineers and research teams to ensure our systems meet and exceed the expectations of both internal and external customers. This role balances day-to-day operations on production systems with long-term software engineering improvements. Your work will reduce operational toil, foster reliability, and ensure high availability for our web services, inference environments, and ML workloads. You’ll enable seamless replication of work environments across multiple HPC clusters, directly impacting the stability and efficiency of our AI platform. WHAT YOU WILL DO - Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support web services and ML workloads. - Ensure our platform, inference, and model training environments are always highly available and enable seamless replication across HPC clusters. - Operate systems and troubleshoot issues in production, including interrupts, on-call responses, and infrastructure scaling. - Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance. - Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging. - Participate in on-call rotations to respond to incidents and perform root cause analysis. - Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, and Terraform. - Collaborate with AI/ML researchers to enable safe and reproducible model-training experiments. - Build a cloud-agnostic platform that abstracts infrastructure complexities for science and engineering teams. - Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance. - Work with the security team to ensure infrastructure adheres to best practices and compliance requirements. - Document processes and procedures to ensure consistency and knowledge sharing across the team. WHAT WE'RE LOOKING FOR - A Master’s degree in Computer Science, Engineering, or a related field. - 7+ years of experience in a DevOps or SRE role, with strong expertise in cloud computing and distributed systems. - Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations. - Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs. - Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes. - Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog. - Familiarity with infrastructure-as-code tools like Terraform or CloudFormation. - Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices. - Solid grasp of networking, security, and system administration concepts. - Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment. - Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.