Вакансии

About the company Join FxPro: a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. The company has over 600 employees from 40 nationalities. Role overview: As a Card Operations Specialist, you will support day-to-day operations of card issuing and processing, ensuring smooth transaction handling, timely issue resolution, and operational and reporting support. You will work closely with processors, card schemes, and internal stakeholders to keep card operations efficient and contribute to process improvement. Responsibilities: — Support day-to-day card operations, ensuring smooth processing of card-related activities — Monitor card transactions and operational queues, identify and resolve issues timely — Assist with card issuance, activation, replacement, blocking, and maintenance — Investigate transaction issues and coordinate resolution with internal teams and external partners — Work closely with processors, card schemes, and third-party providers to resolve incidents — Support fraud investigations and operational requests related to card transactions — Maintain accurate operational records and documentation — Assist in preparing operational reports and performance metrics — Participate in testing new card features and operational processes — Contribute to continuous improvement of card operations procedures — Provide operational support and knowledge to Customer Support teams — Monitor and analyze product and operational KPIs, use data to identify improvement opportunities and support product decisions — Prepare regular management reports, executive presentations, and business cases for senior leadership and key stakeholders Requirements: — Bachelor's degree in Finance, Business Administration, Engineering, or related field — 1–2 years experience in banking, fintech, payments, or card operations — Basic understanding of payment cards and card transaction processing — Familiarity with Visa, Mastercard, or other payment networks — Strong attention to detail and analytical thinking — Good problem-solving skills — Ability to prioritize tasks and work in a fast-paced environment — Good written and verbal communication skills in English — Team player with proactive attitude Nice to have: — Experience with card management systems or payment processing platforms — Understanding of authorization, clearing, settlement, and chargeback processes — Experience with card fraud monitoring — Experience supporting payment operations in bank or fintech — Knowledge of mobile wallets (Apple Pay, Google Pay) — Basic understanding of card scheme rules and operational procedures — Certification related to card payments or banking operations — Experience using AI-powered tools (e.g. ChatGPT, Copilot) to improve productivity, research, documentation, business analysis, and daily work — Strong analytical mindset with ability to translate data into actionable insights and management recommendations — Excellent presentation and communication skills, experience preparing high-quality reports and executive presentations Our benefits: — Competitive compensation package — Medical insurance — Provident fund — In-house gym with personal trainer — Free daily lunch catering, snacks, and beverages — Company discount card for various products and services — 21 days annual leave and 10 days sick leave annually — Shuttle bus service from Limassol

Location: Nicosia Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: With flexible, distributed-first ways of working, you'll have the support to do your best work, wherever you are. As the Lead Identity & Access Management Specialist you will be the primary architect and team leader driving our cloud application security posture. Your mission is to balance business agility with absolute data protection across our sprawling SaaS ecosystem (including M365, Slack, Salesforce, etc). In this role, you will bridge the gap between user enablement and risk management by owning Identity and Access Management (IAM), deploying SaaS Security Posture Management (SSPM) tools to prevent configuration drift, and governing the entire lifecycle of our business applications. Crucially, you will lead, mentor, and scale a high-performing team of IT engineers with a strong security mindset, fostering a collaborative culture rooted in automation and proactive risk reduction. Your Impact: By building and automating robust Identity pipelines: You will design, configure, and maintain our Identity Providers (IdP) using SAML 2.0, OIDC, and OAuth 2.0. You will leverage SCIM to automate provisioning and ensure immediate, airtight offboarding to prevent orphan accounts. By hardening our SaaS posture against configuration drift: You will deploy and manage SaaS Security Posture Management (SSPM) tools. You will establish and enforce security baselines (such as CIS benchmarks) across our key tools, catching unauthorized administrative changes in real time. By governing the security of third-party integrations: You will audit, restrict, and manage OAuth permissions granted to third-party add-ons and AI extensions, ensuring our enterprise data remains inside approved boundaries. By mitigating Shadow IT and assessing third-party risk (TPRM): You will analyze CASB, proxy, and endpoint logs to discover unauthorized SaaS usage. You will partner with Procurement to assess the security profiles of new software vendors by auditing SOC 2 reports, ISO certifications, and CAIQ sheets. By championing technical leadership and team growth : You will build, mentor, and guide a dedicated team of IT professionals. By establishing engineering best practices, leading agile workflows, and promoting continuous learning, you will multiply your impact across the entire organization and cultivate the next generation of cloud security talent. Your Qualifications: Experience: 5+ years of dedicated experience in Cloud Security, IAM Administration, or IT Security Operations, including 1-2 years of experience leading, mentoring, or acting as a technical coordinator for other engineers. Technical Skills: Deep expertise in identity protocols: SAML 2.0, OIDC, OAuth 2.0, and SCIM. Hands-on administration experience with modern IdPs (Okta or Microsoft Entra ID / Azure AD). Scripting capabilities in Python, PowerShell, or Bash to automate security workflows and interact with SaaS APIs. Soft Skills: Exceptional collaboration and communication skills to explain complex security practices to non-technical stakeholders, combined with a pragmatic, problem-solving mindset and proven leadership capabilities to unblock and motivate team members. Standout Qualities: You hold an industry-recognized Cloud Security certification like CCSP or CCSK (Cloud Security Alliance). You hold a specialized identity certification like Microsoft SC-300 or an Okta Certified Professional/Administrator credential. You have direct experience deploying and running enterprise-grade SSPM or DSPM solutions (e.g., Wiz, AppOmni, Reco, or Defender for Cloud Apps). Leadership Excellence: You have a proven track record of designing technical roadmaps, translating business objectives into actionable engineering sprints, and successfully leading a small-to-midsize IT or Security team through complex migrations or infrastructure overhauls. Team Dynamics: Reporting: You will report directly to IT Ops Lead, joining a team that values proactive protection and automated operations. The Neighborhood: You will collaborate daily with IT Operations, HR Ops (for automated onboarding/offboarding workflows), Security, Procurement (for vendor assessments), and departmental leads across the company. Our Work Style: We operate in a highly flexible, remote-friendly, and data-driven environment. We live in Wrike for project management, utilize Okta / Entra ID, and scripting (Python, PowerShell) for API-driven automation. Our Philosophy: We follow a Zero Trust security approach. We believe in securing through smart automation and user education rather than simply "blocking" productivity tools. Benefits & Perks: 25 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Medical Insurance (Employees + Dependents) Hybrid Working Model School Allowance (Up to €600/month for school aged kids) Simcard w/ Unlimited Internet Access for active employees Office Lunch Allowance (via Wolt) on Wednesdays / Thursday Your recruitment buddy will be Alexandra Vorobyova , Lead Recruiter. #LI-AV1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: Baku Workplace: remote ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Qualifications & Skills: 4 to 7 years of experience as a DevOps/SRE/Platform engineer Extensive experience with Linux Extensive experience with container orchestration using Kubernetes Experience with Self-hosted Kubernetes clusters administration GCP or AWS cloud experience Experience with Infrastructure-as-Code tooling Experience with Python / Bash scripting Experience with observability tools Experience with CI/CD Excellent interpersonal communication skills Strong communication skills Strong analytical and problem-solving skills Responsibilities Manage Kubernetes clusters (self-hosted or cloud-based) Implement and maintenance infrastructure in the cloud Managing Linux servers, web servers and application servers Configuration management (puppet, ansible) Manage Infrastructure as a code (terraform/terragrunt) Troubleshooting Nice to Have: IT professional certifications are not required, but it will be a plus Kubernetes (CKA, CKS) Google Cloud Platform or AWS HashiCorp (Terraform Associate, Vault Associate) Linux (LFCS, LFCE, RHCSA, RHCE) Puppet or Ansible certifications Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.    Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Location: Baku Workplace: remote ABOUT YOU The ideal candidate will be responsible for designing, implementing, and managing cutting-edge network and infrastructure solutions, as well as providing support to development teams. ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. Responsibilities Ensure the smooth operation of the company's geo-distributed infrastructure Maintenance and configuration of network equipment, bare metal servers, NAS Maintenance and configuration of virtualization system (VMWare) Administer multiple Linux servers Monitor the status of services and prompt resolution of emerging problems Automate administrative tasks Participate in the development and improvement of infrastructure Interact with developers, database administrators, DevOps engineers, architects Qualifications & Skills 5+ years of experience in a similar position Excellent knowledge of configuring and operating active network equipment: switches, routers, firewalls Strong knowledge of network technologies: VLAN, STP, static routing, PBR, OSPF, BGP, ACL, IPSEC, OpenVPN, DNS, DHCP, etc. Experience with VMWare: vCenter, vSAN, Distributed Switch, HA Working knowledge of HP/Dell servers and storage systems Experience in the administration of Debian/Ubuntu family Linux Experience in the administration of monitoring systems, logging, and collection of metrics Intermediate or higher level of spoken and technical English Excellent interpersonal and communication skills Strong analytical and problem-solving abilities Ability to collaborate with cross-functional teams Nice to Have Knowledge/experience with DevOps practices Experience with IaC, Ansible/Puppet/Terraform configuration management systems Experience with Google Cloud Platform or Amazon Web Services Understanding of information security principles, experience with SOC2/PCI DSS infrastructure Familiarity with Kanban methodology A big plus will be the experience of working on large projects with a significant personal contribution

Location: Moscow, Russia; Tallinn, Estonia; Bucharest, Romania; Dubai, United Arab Emirates; Riga, Latvia We are seeking a Dell Deployment Consultant (Russian Speaker) to support the deployment, implementation, and integration of Dell Technologies solutions for enterprise customers. The ideal candidate will work closely with customers, project managers, and technical teams to plan, install, configure, and deploy Dell infrastructure solutions while ensuring successful project delivery and high customer satisfaction. The role requires fluency in Russian and English , strong technical deployment experience, and the ability to manage customer engagements throughout the deployment lifecycle. Key Responsibilities Lead the deployment and implementation of Dell Technologies solutions for enterprise customers. Install, configure, and deploy Dell infrastructure products, including servers, storage, virtualization, and related solutions. Gather customer requirements and translate them into deployment plans. Perform solution installation, configuration, testing, validation, and go-live activities. Execute system upgrades, migrations, and deployment activities with minimal business disruption. Collaborate with project managers, architects, engineers, and support teams throughout the project lifecycle. Conduct system health checks and deployment verification. Support hardware and software integration activities. Perform troubleshooting during deployment and coordinate issue resolution with Dell technical support when required. Develop implementation documentation, deployment guides, and technical reports. Deliver knowledge transfer and end-user or administrator training. Ensure deployments follow Dell best practices and customer requirements. Provide post-deployment support and transition projects to the support team. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Fluent Russian and English (spoken and written) is mandatory. 3+ years of experience in deployment, implementation, or professional services. Hands-on experience with Dell Technologies infrastructure solutions. Experience deploying Dell PowerEdge Servers, Dell PowerStore, PowerMax, PowerScale, Unity XT, or other Dell storage solutions. Experience with VMware vSphere or Microsoft Hyper-V virtualization platforms. Knowledge of Windows Server and Linux operating systems. Understanding of networking concepts including TCP/IP, VLANs, DNS, DHCP, and SAN technologies. Experience with data migration and infrastructure deployment projects. Strong troubleshooting and analytical skills. Excellent customer-facing communication skills. Preferred Qualifications Dell Technologies certifications (DCA, DCS, DCE, or equivalent). Experience with VMware, Microsoft, or Red Hat technologies. Knowledge of backup and disaster recovery solutions. Experience with cloud platforms such as Microsoft Azure or AWS. Familiarity with automation and scripting tools such as PowerShell, Bash, or Python. ITIL Foundation certification is an advantage. Soft Skills Strong customer service orientation. Excellent communication and presentation skills. Ability to manage multiple deployment projects simultaneously. Strong organizational and documentation skills. Ability to work independently and within international teams. Willingness to travel if required. Preferred Experience Enterprise infrastructure deployment. Data center implementation and migration projects. Dell Technologies Professional Services experience. Multi-country or multinational customer deployments. Experience working in a consulting or system integrator environment.

Location: Cairo, Egypt; India; Amman, Jordan; Casablanca, Morocco; Beirut, Lebanon Job Summary We are looking for a Data Loss Prevention (DLP) Implementation Consultant to deploy, configure, and implement an enterprise Data Loss Prevention solution. The consultant will be responsible for installing and activating the DLP platform, configuring security policies, deploying endpoint agents for Windows and macOS devices, and ensuring the solution is operational and aligned with customer security requirements. Key Responsibilities Activate and configure DLP software licenses. Install and deploy the DLP Management Server. Configure the DLP Server according to best practices. Design, implement, and fine-tune DLP policies. Configure policy rules for data protection and compliance. Deploy DLP endpoint agents on Windows and macOS devices. Validate agent communication with the DLP server. Perform system testing and troubleshooting. Monitor deployment progress and resolve implementation issues. Collaborate with customer IT and security teams during implementation. Prepare deployment documentation and configuration guides. Conduct knowledge transfer sessions for customer administrators. Support UAT and go-live activities. Ensure implementation follows vendor and security best practices. Benefits Required Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. 3+ years of experience implementing enterprise DLP solutions. Experience deploying DLP servers and endpoint agents. Knowledge of Windows and macOS administration. Experience creating and managing DLP policies. Understanding of endpoint security and data protection concepts. Familiarity with Active Directory and Group Policy. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Preferred Qualifications Experience with one or more DLP solutions such as: Forcepoint DLP Symantec DLP (Broadcom) Trellix/McAfee DLP Microsoft Purview DLP Digital Guardian CoSoSys Endpoint Protector Security certifications such as Security+, CISSP, or vendor-specific certifications. Experience with SIEM and endpoint security solutions. Experience with data classification and compliance frameworks (GDPR, ISO 27001, HIPAA, PCI-DSS). Soft Skills Customer-facing communication skills. Strong documentation abilities. Problem-solving mindset. Ability to work independently. Strong organizational skills. Team collaboration.

Location: Yerevan, Armenia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. About the Role Our client is seeking a highly organized and detail-oriented Customer Success Specialist to support the operational backbone of its Customer Success function. This role is primarily focused on Workforce Management (WFM) and Knowledge Management (Help Centre ownership) , ensuring customer-facing teams are well-resourced, operationally efficient, and equipped with accurate, scalable content. The successful candidate will play a key role in optimizing team performance, maintaining high-quality customer-facing resources, and driving operational excellence across the department. The role will also provide occasional support to Sales Enablement initiatives as needed. Key Responsibilities 1. Workforce Management (Primary Focus) Own and manage Workforce Management (WFM) processes for Customer Services teams, including: Forecasting customer demand based on volume, seasonality, and trends. Capacity planning and resource allocation. Scheduling and workload distribution. Monitor real-time performance against SLAs, KPIs, and productivity targets. Identify operational gaps and recommend process improvements to optimize efficiency and service quality. Partner with Customer Services leadership on headcount planning and team scaling strategies. Maintain reporting dashboards and provide regular insights on team performance and resource utilization. 2. Knowledge Management & Help Centre Ownership (Primary Focus) Own the end-to-end lifecycle of Help Centre content, including: Content creation, editing, and publishing. Ensuring all content remains accurate, up to date, and aligned with product updates and customer needs. Monitor content performance (e.g. deflection rate, article usefulness, search success) and drive continuous optimization initiatives. Establish and maintain content standards, taxonomy, and governance to ensure consistency and quality. 3. Sales Enablement Support (Secondary Responsibility) Provide ad hoc support to Sales Enablement initiatives, including: Creatio support. Assignment logic administration and optimization. Skills & Qualifications 3 to 5 years of experience in Customer Success Operations, Support Operations, Workforce Management, or a similar operational role. Strong hands-on experience with Workforce Management (WFM), forecasting, capacity planning, or operations planning. Strong analytical mindset with experience using data to drive operational decisions (e.g. Excel, BI tools, dashboards). Excellent written communication skills with the ability to simplify complex topics into clear, user-friendly content. Highly organized with exceptional attention to detail and the ability to manage multiple priorities effectively. What We're Looking For An operations-focused professional who thrives on structure, data, and process optimization. Someone with a strong sense of ownership and exceptional attention to detail. A collaborative team player who can work effectively across multiple functions and stakeholders. A continuous improvement mindset with a focus on scalability, operational excellence, and efficiency.

Location: Sliema, Malta Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Workplace IT Specialist ensures a reliable, secure, and high-quality workplace technology experience for employees across our EEA-region offices. Based in our Malta office, this role is the primary owner of local office IT and workplace facilities, and the first-line point of contact for EEA-region user support. The role also provides remote backup and support for other EEA offices as needed, and works as part of our Global IT team. Second-line support for SaaS platforms and network infrastructure is handled by the broader Global IT team; this role focuses on delivering first-line support and knowing when to escalate. The ideal candidate is customer-focused, technically curious, works well independently, and looks for ways to improve day-to-day IT operations through automation and process improvements. What You’ll Be Doing Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the Malta office and EEA-region users. Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions. Manage the local endpoint lifecycle — device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement — in line with Global IT standards and security policies. Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology. Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure. Troubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line. Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the EEA region. Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work. Own the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery. What We Look For In You 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment. Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field — or equivalent practical experience. Strong experience supporting macOS in an enterprise environment. Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption. Strong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies. Fluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.) Excellent customer service and interpersonal skills. Ability to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment. Ability to work independently as the sole on-site IT presence in Malta, with sound judgment on when to escalate to the broader Global IT team. Comfortable using AI tools to improve productivity, automate repetitive tasks, and produce high-quality documentation. Nice to Haves Experience supporting enterprise environments with global or multi-office operations. Working knowledge of Linux operating systems. Networking fundamentals, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network troubleshooting. Experience with scripting or automation using Bash, PowerShell, Python, or similar technologies. Exposure to endpoint management, identity and access management (IAM), mobile device management (MDM), or SaaS platforms at a support level. Experience with IT asset lifecycle, inventory, procurement, and vendor coordination. A track record of identifying process improvement opportunities and implementing automation that enhances IT operations and employee experience. Experience using enterprise AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise, or similar AI-enabled workplace tools. Professional proficiency in Mandarin is a plus. Industry certifications such as Jamf 200/300, Apple Device Support, Apple Certified Support Professional (ACSP), Google Workspace Administrator, ITIL Foundation, CompTIA A+, Network+, or Security+ are a plus. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! #LI-ONSITE #LI-ED1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Los Angeles, United States Workplace: onsite About Xsolla Xsolla is a global commerce and financial technology company for the video game industry. Headquartered in Los Angeles with offices and operations worldwide, Xsolla provides the tools, infrastructure and capital solutions that help developers and publishers fund, launch, distribute and monetize their games across every market and platform. The company serves thousands of game businesses globally, from independent studios to the largest publishers, and is expanding a dedicated capital markets and investment platform serving the interactive entertainment ecosystem. The Capital Markets Group The Capital Markets Group (CMG) sits within Xsolla's Global Strategic Initiatives function and operates as the firm's institutional capital platform. The group originates, structures and executes financing and investment solutions across games and interactive entertainment, and is building a franchise modeled on the leading independent capital markets and special situations advisory platforms. The group operates multiple investment vehicles spanning debt financing and credit markets, alongside special situations and principal investment strategies serving the interactive entertainment ecosystem. These activities are supported by a proprietary market intelligence system, a global events and convening program, and a governed institutional relationship platform covering LPs, sovereign investors, family offices, banks and intermediaries across the Americas, MENA, APAC and Europe. CMG operates from hubs in Los Angeles, New York, the Middle East and Singapore. The group is in its foundation stage: hires at every level join a live deal environment with executive sponsorship, meaningful ownership and the mandate to build a durable franchise rather than inherit one. For more information, visit xsolla.com. About the Opportunity Xsolla is seeking an Analyst, Capital Markets Intelligence and CRM to operate the information layer that the entire Capital Markets Group runs on: producing the daily market intelligence that directs senior coverage attention, building and maintaining the institutional relationship data that every mandate draws on, tracking the global events landscape that drives origination, and preparing the briefing materials that put senior coverage into every meeting fully prepared. The corporate title for this seat is Analyst, with no direct reports. The seat offers unusual breadth for the level: direct exposure to fund formation, private placements, and credit and distressed situations across gaming and interactive entertainment, daily interaction with the group's senior leadership, and a defined development path toward coverage or capital formation responsibility. The Analyst, Capital Markets Intelligence and CRM will be based in Los Angeles, CA, Xsolla's headquarters, in office, and will report to the Vice President, Investor Relations and Capital Formation. Travel is limited to up to 10 percent, primarily for priority industry events. This is a full time position. How to Apply Interested candidates should apply via the application button below, together with a resume and a short note on relevant experience. The Xsolla Talent Acquisition team will follow up on qualifying applications. Role Overview As Analyst, Capital Markets Intelligence and CRM, you will run the information systems that the entire Capital Markets Group depends on: the daily intelligence product, the institutional relationship database, the events calendar, and the meeting preparation that keeps senior coverage armed for every conversation. The role suits a candidate who wants the analytical rigor of an investment banking seat combined with real ownership of a system they run themselves. Key Responsibilities Market Intelligence Produce the daily digest. Produce the daily capital markets intelligence digests and the Friday weekly rollup, applying the group's prioritization rubric and tiered output formats for individual, team and executive audiences, and operate the reader feedback loop that tunes the product over time. Monitor global sources. Monitor the defined multilingual source set with translation tooling and flag regionally significant items to the Americas, MENA and APAC coverage heads. Track special situations. Track the distressed and special situations landscape across gaming and interactive entertainment, and prepare screening one pagers on qualifying situations for review at the weekly pipeline call. Relationship Data Operations Build institutional records. Build institutional records in the firm's relationship platform, sourcing from public materials, licensed data providers and event lists, with enrichment, deduplication and tiering support to the group's data standards. Operate the staging workflow. Operate the prospect staging and promotion workflow, ensuring nothing enters the production database without review, and support the quarterly tiering refresh. Maintain the audit trail. Maintain the audit trail on data provenance and consent context consistent with the firm's data handling standard. Coverage Support Prepare meeting briefs. Prepare meeting briefs for every Tier 1 interaction at least 24 hours in advance, including institution profile, relationship history, live items and suggested talking points; log outcomes and next actions in the platform after each meeting. Support materials preparation. Support materials preparation for investor meetings, roadshows and transaction processes under the direction of the VP and coverage heads. Events and Convening Maintain the events calendar. Maintain the global events calendar across credit, private capital, SPAC, venture, family office and sovereign conferences, with rolling 30, 60 and 90 day action lists and attendance recommendations. Run event follow up. Run event follow up operations, capturing who the team met, promoting qualified contacts into the platform and tracking post event actions to completion. Candidate Profile Experience 1 to 3 years of experience in investment banking, equity or credit research, management consulting, or a data intensive operations seat at a financial institution; exceptional final year candidates and recent graduates with relevant internships will be considered. Working knowledge of the gaming and interactive entertainment ecosystems is a plus, as is exposure to data providers such as Preqin, PitchBook or Bloomberg. Domain Expertise Excellent research and business writing skills, with the ability to compress large volumes of information into decision ready summaries. Familiarity with Salesforce administration concepts, SQL, or automation tooling used to build workflows is preferred. Skills and Competencies Strong working proficiency in Excel and demonstrated comfort operating CRM or comparable structured data systems, with accountability for data quality. Meticulous attention to detail, high throughput, and the judgment to distinguish signal from noise under time pressure. Discretion with confidential information and a high degree of ethics and integrity. Professional working proficiency in one or more of Mandarin, Japanese, Korean, Arabic, Portuguese or Spanish is preferred. Education and Credentials A bachelor's degree is required. The SIE examination, passed or scheduled, is preferred; Xsolla sponsors relevant professional examinations and designations as part of its analyst development program. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Analyst, Capital Markets Intelligence and CRM role, we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Working with vulnerable populations Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. Compensation is competitive and negotiable based on experience, and includes performance-based incentives, and comprehensive health, retirement, and wellbeing benefits.

Location: South Africa About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Working Hours: UK Location: Remote in South Africa Job Summary We are looking for a highly organized and proactive Operations & Project Coordinator to serve as the central engine of our property conversion consultancy. In this role, you will bridge the gap between contractors on-site and our leadership team, ensuring that complex UK-based renovation projects remain on schedule and documented to perfection. This is a remote role based in South Africa, working UK business hours, designed for someone who thrives on process, clear communication, and professional ownership. You don't need construction experience—we provide a comprehensive six-week training handover—but you must be an expert at managing details and following through until a task is complete. Key Responsibilities Manage the administration of our custom site inspection app, auditing AI-drafted reports and finalizing project documentation. Coordinate live conversion projects by chasing contractors for progress updates, photographic evidence, and critical project data. Act as the primary point of contact for UK utility and energy providers, navigating complex processes and long hold times to secure meter relocations and new connections. Facilitate client communication via WhatsApp and email, gathering authorizations and providing project status updates. Maintain essential project paperwork, including valuation sheets, invoices, and schedules of work using our established templates. Master and maintain the internal company knowledge base, using it as a primary resource to solve problems independently before escalating to the Director. Requirements Excellent English communication for frequent professional phone calls with UK clients and companies. Resident of South Africa with a stable internet connection and the ability to work full UK business hours. Exceptional organizational skills with a proven track record of managing checklists and multiple moving parts without dropping the ball. High level of persistence and patience, particularly when dealing with administrative hurdles or external providers. Proficiency in Google Workspace, WhatsApp, and project management software (e.g., Asana). Strong judgment skills; the ability to work independently while knowing exactly when to flag a decision for the Director. Nice-to-Haves Previous experience in property, construction, or lettings. Familiarity with UK administrative processes or utility company structures. Experience in a remote operations role supporting a UK-based business. Benefits 💻 Fully Remote: Work from anywhere with international teams 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: South Africa About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Working Hours: UK Location: Remote in South Africa Job Summary We’re looking for a highly organised and proactive Operations & Project Coordinator to support the day-to-day delivery of our property conversion projects. You’ll act as the key link between on-site contractors and the leadership team, ensuring complex UK renovation projects stay on schedule and are accurately documented. This is a remote position based in South Africa, working UK business hours. It’s ideal for someone who excels at managing processes, communicating clearly, taking ownership, and following tasks through to completion. Construction experience is not required, as you’ll receive a comprehensive six-week training handover. What matters most is your attention to detail, reliability, and ability to keep multiple projects moving forward. Key Responsibilities Manage our custom site inspection app, reviewing AI-generated reports and finalising accurate project documentation. Coordinate active property conversion projects by following up with contractors for progress updates, photographic evidence, and essential project information. Serve as the main point of contact for UK utility and energy providers, managing complex processes and lengthy hold times to arrange meter relocations and new connections. Communicate with clients via WhatsApp and email to obtain approvals, gather required information, and provide regular project updates. Maintain key project records, including valuation sheets, invoices, schedules of work, and other documentation using established templates. Become an expert in the company’s internal knowledge base, using it to resolve issues independently before escalating them to the Director. Requirements Excellent English communication for frequent professional phone calls with UK clients and companies. Resident of South Africa with a stable internet connection and the ability to work full UK business hours. Exceptional organizational skills with a proven track record of managing checklists and multiple moving parts without dropping the ball. High level of persistence and patience, particularly when dealing with administrative hurdles or external providers. Proficiency in Google Workspace, WhatsApp, and project management software (e.g., Asana). Strong judgment skills; the ability to work independently while knowing exactly when to flag a decision for the Director. Nice-to-Haves Previous experience in property, construction, or lettings. Familiarity with UK administrative processes or utility company structures. Experience in a remote operations role supporting a UK-based business. Benefits 💻 Fully Remote: Work from anywhere with international teams 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Amphoe Mueang Chiang Mai, Thailand Workplace: none EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Senior Project Manager to join our team in Thailand! About the job: Review client-requested features, define their scope, and coordinate with the Account Manager/Integration Manager or other BUs to clarify feature details or address client feedback; Ensure all requirements are clearly defined and provide answers to questions related to user flow or implementation. Ensure that all new requirements are estimated in MD (man-days) and once added to the current quarter commitment, put up a comprehensive timeline for all client features incorporating tasks dependencies analysis, prioritization and risks; Create UXM tasks with necessary details, including requirements, UAC information, user flow, and associated diagrams. Ensure all relevant data is accurately documented to facilitate development, testing, and rollback resolutions. Coordinate with relevant parties to ensure clear understanding of UXM requirements and actively work to remove blockers. Ensure project documentation is complete and easily available. Submit release requests, provide updates if releases are impacted by business related factors and actively drive production deployment together with operations manager. Provide regular updates and activity reports on features development, including any delays or changes from the established timeline. Escalate issues regarding delays or challenges promptly and ensure all key stakeholders are aware of the risks; Build and maintain close relationships with stakeholders by clearly communicating priorities, deadlines, and deliverables. Keep impacted parties informed about agreed-upon items with Account Managers or clients, making sure expectations are aligned and facilitating smooth project execution; Prepare demo videos for the project/ project features and provide updates on progress and deliverables for Internal or Big Demo meetings in front of management; Ensure that all relevant information is communicated effectively to keep the impacted parties informed and engaged; Regularly update the project roadmap to reflect current progress and future plans, providing clear and timely information to all relevant stakeholders; Propose ideas to improve projects and processes to fulfill client needs. Track time for all project or product management activities using the company's approved applications: Jira and Timely; What we’re Looking For: At least 5+ years of experience in project or product management/ownership or business analysis. Excellent communication and negotiation skills; presentation skills with a business analysis/SWOT focus. Ability to prioritize tasks/objectives with strong organizational, administrative, and analytical skills. Experience in identifying industry leaders and creating specifications that achieve positive results. Nice to have: Technical University or University of Economics/Business; relevant certifications (SCRUM, PMP, BA, PO) are welcome. Critical thinking and problem-solving skills. Experience in team leadership and motivational skills. Planning and organizing, decision, making, and conflict management skills. Experience working in a fast-paced project environment and adaptability. Here's what we offer: Work Life Balance: 33 days off per year, including public holidays, rising to 43 by year 5 inside the company 3 sick leave days per year (without a doctor’s note) and unlimited medical leave Enjoy a flexible hybrid work schedule after passing probation If return to work soon after having child, 1 year 100% WFH for mothers WFH after the child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child) Benefits and perks: Lunch allowance Medical Subscription Gym membership Fruits and Sweeties Days Access to online learning platforms Udemy for Business and O’Reilly and budget for external training Massage and Physical Therapy at work Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!) Fun corner: PS5, lots of board games, pool table, Ping Pong table At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia; Lusail, Qatar; Dubai, United Arab Emirates The KH Finance & Revenue Cycle Management (RCM) Specialist is responsible for overseeing the financial operations and revenue cycle management of KAUST Health, ensuring accurate financial reporting, effective budget management, and efficient insurance claims processing. The role focuses on validating invoices and quotations, managing end-to-end insurance claim activities, monitoring financial performance, and optimizing revenue collection while ensuring compliance with contractual agreements and healthcare regulations. Working closely with healthcare operators, insurance providers, finance teams, and senior leadership, the specialist plays a key role in improving financial sustainability, minimizing claim denials, strengthening financial controls, and supporting strategic decision-making through data-driven financial analysis and reporting. Key Responsibilities Review and validate invoices submitted by the healthcare operator to ensure accuracy, completeness, and compliance with contractual agreements before payment approval. Evaluate and approve quotations for healthcare services by verifying pricing, scope, and alignment with agreed contracts and organizational policies. Lead the annual budgeting process, including budget preparation, monitoring, forecasting, and expenditure control to support KAUST Health's financial objectives. Prepare financial reports and conduct variance analysis, providing monthly financial insights, forecasting, and recommendations to improve operational and financial performance. Manage the end-to-end Revenue Cycle Management (RCM) process, ensuring timely and accurate submission of insurance claims to all insurance providers. Validate insurance claims by reviewing billing accuracy, medical coding, documentation, and compliance with payer requirements to minimize claim denials. Monitor claim rejections, collections, and reimbursement performance, analyze denial trends, implement corrective actions, and improve cash flow and revenue recovery. Lead reconciliation meetings with healthcare operators and insurance companies to resolve payment discrepancies, outstanding claims, billing issues, and account reconciliations. Develop and present financial and revenue cycle KPIs to senior leadership, identifying financial risks, revenue optimization opportunities, and process improvement initiatives. Ensure financial compliance and stakeholder collaboration by supporting internal and external audits, maintaining compliance with financial policies and healthcare regulations, and serving as the primary liaison between KAUST Health, Finance, healthcare operators, and insurance companies. Requirements Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline (Finance or Accounting preferred). Master's degree in Finance, Accounting, Business Administration, or Healthcare Management is preferred. Professional certification such as CPA, CMA, ACCA, or equivalent is considered an added advantage. Minimum of 6 years of professional experience, including at least 3 years in a leadership or specialist role in finance, healthcare finance, or revenue cycle management. Proven experience in healthcare finance, including budgeting, financial planning, financial reporting, cost control, and expenditure management within hospitals or healthcare organizations. Extensive knowledge of Revenue Cycle Management (RCM), including insurance claims processing, claim validation, reimbursement, denial management, collections, and financial reconciliation. Strong financial analysis and reporting skills, with experience in budget preparation, forecasting, variance analysis, KPI reporting, and financial performance management. Advanced Microsoft Excel proficiency, including Pivot Tables, XLOOKUP/VLOOKUP, financial modeling, dashboards, data analysis, and reporting; experience with ERP or healthcare financial systems is highly desirable.

Location: Salt Lake City, Utah, United States About the Role iCapital is looking for an Assistant Vice President to join its Fund Finance Private Equity team to focus on Private Capital Fund Accounting and Administration duties. This individual will work closely with other team members, vendors, management, and clients on a variety of accounting and reporting processes. This role will report to the Vice President, Fund Finance Private Equity. Responsibilities Work with third-party administrators to ensure all quarterly valuations are completed in a timely manner, general ledger entries are accurate, and investments are valued in accordance with fair value market principles. Review fund expenses and accruals and compare them to annual budgets to identify outliers and propose adjustments as necessary. Review investor allocations to confirm profits, losses, and fees are calculated in accordance with the partnership operating agreements.  Approve investor capital account statements on a quarterly basis. Review and approve quarterly management fee and trailer calculations. Determine review of third-party administrator’s preparation and coordination of investor capital calls and distributions, in coordination with the third-party administrator, including investor allocation calculations and call and distribution notices. Reconcile accounting data between iCapital and third-party administrator, using automated tools and applications. Coordinate with internal and/or external parties to resolve discrepancies. Liaise with underlying fund managers when required. Handle ad hoc requests. Monitor fund’s compliance with the partnership operating agreement terms. Review of the preparation of annual fund financial statements in accordance with US GAAP. Qualifications Bachelor’s degree in accounting or finance 6-10+ years of financial services or Asset Management accounting and operations experience. Alternative Investments Fund Administration and Operations is a plus Advanced degree and/or credentials, or progress towards, such as MBA, CPA, CFA, or CAIA Designation is a plus Passion for the application of innovative technology Proven ability to multi-task and work both independently and as a team player in a fast-paced, demanding environment Strong verbal, written, and interpersonal communication skills High level of integrity Willingness to learn new topics and work in an evolving business environment Organized and detail oriented with big picture capability Benefits The base salary range for this role is $85,000 to $110,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Support Engineering for our Bengaluru Center of Support, you'll build and manage GitLab's India-based regional support hub as a strategic peer to our Americas and Europe, Middle East, and Africa hubs. Reporting to the Vice President of Support Engineering, you'll own the hub's organizational design, headcount growth, management infrastructure, and operating standards while building a healthy team that delivers enterprise-grade technical support across Asia-Pacific and Europe, Middle East, and Africa time zones. This remote-friendly role is based in Bengaluru, India. What you’ll do Design and build the Bengaluru hub's organizational structure, including specialist and management roles, customer and product segmentation, and shift coverage models. Establish the management infrastructure, operating rhythms, escalation frameworks, and quality standards needed to support sustainable headcount growth. Manage hiring and retention in partnership with Talent Acquisition, including role profiles, interview panels, offer selections, career paths, internal mobility, recognition, and team culture. Develop managers and support engineers, set clear performance expectations, provide transparent feedback, and create pathways into global Support Engineering management roles. Own performance against service-level targets, customer satisfaction, ticket quality, resolution metrics, and transparent reporting against global key performance indicators. Implement local escalation workflows, Request for Help integration, and shift handoff protocols across the Asia-Pacific, Europe, Middle East, and Africa, and Americas support hubs. Guide the hub's use of GitLab's artificial intelligence toolchain and partner with Support Operations and Strategy on tooling, analytics, and process automation. Work with regional Support Engineering managers, Product, Engineering, and the Vice President of Support Engineering on global strategy, customer insights, operating plans, headcount models, and the Support Engineering roadmap. What you’ll bring Experience managing technical support engineering or a closely related customer-facing technical function, including through a manager-of-managers structure. A record of building or significantly scaling a support organization, including organizational design, hiring infrastructure, onboarding, and team culture. Experience establishing a global delivery hub or Center of Support and coordinating service delivery across regions and time zones. Deep knowledge of supporting enterprise software as a service, including managing service-level obligations, tiered support models, escalation frameworks, and operational metrics. Experience working in a distributed environment that combines asynchronous and synchronous collaboration, with clear written and verbal communication. Familiarity with AI-assisted support tooling and experience introducing new tools or automation at scale. Demonstrated ability to retain and develop technical team members in a dynamic hiring market. Knowledge of DevSecOps platforms, continuous integration and continuous delivery tooling, Kubernetes, or cloud-native infrastructure, along with experience using support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. Experience with GitLab as a user, administrator, or customer is helpful. About the team The GitLab Support Engineering team is distributed across the Americas, Europe, Middle East, and Africa, and Asia-Pacific. Support engineers and managers work on tickets and help GitLab's customers. We also examine code and logs to find root causes. We solve complex problems collectively, participate in pairing sessions and one-on-ones, and stay in communication across time zones through deliberate asynchronous work habits. Support is where customers meet GitLab, and we take that seriously. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. The Fortune 100 claim is based on GitLab data and refers to the top 20% of companies ranked in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited aren't affiliated with and don't endorse GitLab products or services. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Greenwich, Connecticut, United States About the Role The market for alternative investments is undergoing a significant transformation, and iCapital is at the forefront, building the technology and service models that connect General Partners (GPs) with the high-net-worth market. We are launching a new, dedicated line of business to provide a comprehensive, end-to-end solution for a sophisticated and rapidly growing fund structure: the '34 Act Registered Fund. iCapital is seeking a dynamic and experienced Product Manager to serve as the central point of ownership for these funds. This is a critical, high-visibility role that will act as the primary point of contact for all operational aspects of a GP's '34 Act fund(s). This individual will partner closely with the GP's dedicated Relationship Manager to ensure a seamless client experience, with the RM managing the overall firm relationship and you owning the product-specific lifecycle. Responsibilities Co-manage the fund launch project plan for new clients in close partnership with the Fund Origination team, ensuring all milestones across structuring, documentation, operational readiness, and launch are met on time. Serve as the primary point of contact for all operational, administrative, and technical aspects of the GP's '34 Act fund(s). Work in tandem with the GP's Relationship Manager to provide coordinated and comprehensive service experience. Act as the primary liaison between the GP and all internal iCapital teams, including Fund Finance, Investor Relations, Legal, Compliance, Tax, and Technology, to manage ongoing fund operations. Act as a key coordinator between the GP client and their distribution partners (wealth management firms) which includes working with the Investor Relations team and iCapital Wealth Management RM covering the distributor to ensure operational readiness, resolve inquiries, and facilitate a smooth flow of information on behalf of the GP. Coordinate the internal review of all fund documents (PPM, LPA, Form 10) to ensure operational feasibility. Oversee the configuration of the fund on the iCapital platform, including share classes, fee structures, and reporting requirements. Lead the User Acceptance Testing (UAT) process with internal teams to validate all platform workflows before launch. Provide clients with valuable market intelligence on '34 Act fund trends and structural best practices. Maintain a risk and issue log for each fund launch and contribute to the ongoing improvement of our operational playbooks. Qualifications 5 - 9+ years of experience in product management, project management, or a client-facing fund operations role within the financial services industry. Deep understanding of alternative investment products and fund structures is required. Direct experience with registered funds (e.g., interval funds, tender offer funds, BDCs) or private funds with complex operational requirements is highly preferred Familiar with software and technology platforms used across the alternative investments, wealth management, and fund services landscape Able to develop an intimate understanding of the iCapital system and its relation to the broader ecosystem of administrators, custodians, and transfer agents Familiar with the Investment Company Act of 1940 and the Securities Exchange Act of 1934, including an understanding of periodic SEC filings (10-K, 10-Q, 8-K), is a significant plus Proven ability to manage sophisticated institutional client relationships, with exceptional communication, presentation, and negotiation skills Track record of successfully managing complex, multi-stakeholder projects from inception to completion. Detail-oriented, highly organized, and adept at managing competing priorities Team player with a demonstrated ability to navigate a complex ecosystem and work effectively across different internal functional teams and external client relationships (GP, Distribution Partner) to achieve a common goal Direct experience in an investor services or investor relations role at a General Partner (GP) or alternative investment fund Benefits The base salary range for this role is $120,000 to $180,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: New York, New York, United States About the Role The market for alternative investments is undergoing a significant transformation, and iCapital is at the forefront, building the technology and service models that connect General Partners (GPs) with the high-net-worth market. We are launching a new, dedicated line of business to provide a comprehensive, end-to-end solution for a sophisticated and rapidly growing fund structure: the '34 Act Registered Fund. iCapital is seeking a dynamic and experienced Product Manager to serve as the central point of ownership for these funds. This is a critical, high-visibility role that will act as the primary point of contact for all operational aspects of a GP's '34 Act fund(s). This individual will partner closely with the GP's dedicated Relationship Manager to ensure a seamless client experience, with the RM managing the overall firm relationship and you owning the product-specific lifecycle. Responsibilities Co-manage the fund launch project plan for new clients in close partnership with the Fund Origination team, ensuring all milestones across structuring, documentation, operational readiness, and launch are met on time. Serve as the primary point of contact for all operational, administrative, and technical aspects of the GP's '34 Act fund(s). Work in tandem with the GP's Relationship Manager to provide coordinated and comprehensive service experience. Act as the primary liaison between the GP and all internal iCapital teams, including Fund Finance, Investor Relations, Legal, Compliance, Tax, and Technology, to manage ongoing fund operations. Act as a key coordinator between the GP client and their distribution partners (wealth management firms) which includes working with the Investor Relations team and iCapital Wealth Management RM covering the distributor to ensure operational readiness, resolve inquiries, and facilitate a smooth flow of information on behalf of the GP. Coordinate the internal review of all fund documents (PPM, LPA, Form 10) to ensure operational feasibility. Oversee the configuration of the fund on the iCapital platform, including share classes, fee structures, and reporting requirements. Lead the User Acceptance Testing (UAT) process with internal teams to validate all platform workflows before launch. Provide clients with valuable market intelligence on '34 Act fund trends and structural best practices. Maintain a risk and issue log for each fund launch and contribute to the ongoing improvement of our operational playbooks. Qualifications 5 - 9+ years of experience in product management, project management, or a client-facing fund operations role within the financial services industry. Deep understanding of alternative investment products and fund structures is required. Direct experience with registered funds (e.g., interval funds, tender offer funds, BDCs) or private funds with complex operational requirements is highly preferred Familiar with software and technology platforms used across the alternative investments, wealth management, and fund services landscape Able to develop an intimate understanding of the iCapital system and its relation to the broader ecosystem of administrators, custodians, and transfer agents Familiar with the Investment Company Act of 1940 and the Securities Exchange Act of 1934, including an understanding of periodic SEC filings (10-K, 10-Q, 8-K), is a significant plus Proven ability to manage sophisticated institutional client relationships, with exceptional communication, presentation, and negotiation skills Track record of successfully managing complex, multi-stakeholder projects from inception to completion. Detail-oriented, highly organized, and adept at managing competing priorities Team player with a demonstrated ability to navigate a complex ecosystem and work effectively across different internal functional teams and external client relationships (GP, Distribution Partner) to achieve a common goal Direct experience in an investor services or investor relations role at a General Partner (GP) or alternative investment fund Benefits The base salary range for this role is $120,000 to $180,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Istanbul, Turkey Job Description P.I. Works is the first company in the world to automate the management of a commercial 5G network. Our AI-powered network automation products and services enable mobile operators to accelerate digital network transformation through intelligent automation, advanced analytics, and closed-loop optimization, delivering superior network quality, greater operational efficiency, and readiness for 5G and beyond. Our solutions have been successfully deployed by 87 mobile network operators across 60 countries worldwide. We are looking for a Bids and Proposal Expert to join our challenging, multinational, and multicultural work environment. This is an opportunity to work with leading telecom operators worldwide and help redefine the mobile experience by contributing to our research and development efforts. Responsibilities Manage the end-to-end bid process for existing and prospective clients, ensuring complete, compliant, high-quality submissions are delivered on time and within budget. Coordinate the production of bid proposals, including P&L studies, contract responses, draft development, milestone tracking, final formatting, printing, binding, shipment, distribution, and archiving. Lead day-to-day bid activities, developing a strong understanding of client needs and clearly articulating how P.I. Works can address them. Work closely with core bid teams and engage subject matter experts as needed to develop accurate and compelling proposal responses. Analyze RFP requirements, evaluate compliance with company standards, and coordinate tailored responses with relevant stakeholders. Collaborate with Sales, Project Management, Finance, Legal, and other stakeholders to ensure timely and accurate completion of all bid-related components, including bid documents, forms, bid bonds, insurance requests, and final proposals. Support the department manager in driving continuous process improvements to strengthen competitive bids, enhance RFP response management, and maintain up-to-date databases, modular content, and proposal boilerplate materials. Requirements Bachelor’s degree in Engineering, Business Administration, Management, or a related field. 5–8 years of experience in bid management, proposal management, contracts, sales operations, or a similar function. Experience negotiating contract terms and supporting commercial discussions. Experience developing pricing schedules and coordinating commercial inputs. Experience in the telecommunications sector. Advanced proficiency in Microsoft Office applications. Excellent command of written and spoken English. Strong analytical, negotiation, communication, and presentation skills. Knowledge of risk and opportunity management. Ability to work effectively in a deadline-driven environment. Strong verbal and written communication skills, with the ability to engage stakeholders at all levels of the organization. Strong problem-solving skills and a proactive mindset. Collaborative team player with the ability to work independently when needed. Excellent time management skills, efficiency, and ability to work with minimal supervision.