Location: Bangalore; Jaipur; Hyderabad
Workplace: OnSite
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
Your Mission:
UiPath is building a new way to design and deliver enterprise processes. UiPath cartographer draws on a curated library of industry process knowledge, interviews the business, and produces process maps and design documents. AI coding agents then turn those designs into working, orchestrated solutions, in days rather than months.
In insurance, "almost right" isn't good enough. The best AI companies in regulated industries have learned the same lesson: quality comes from making a senior practitioner part of the team to building the benchmarks, evaluations and feedback loops around their experience and judgment.
That's this role. As our Principal Expert for insurance, you will own the quality of everything our AI produces for US insurers. You'll set the bar, build the tests that hold the AI to it, and work in the field with customers and partners to make sure what we ship works in a real carrier.
This role does not carry a sales quota and is not a product management role. Success is measured by the quality of the insurance solutions we deliver and how confidently customers build on them.
Why this role is exciting:
- Your work sets the standard. What you define as good will be used by insurance customers, partners and AI agents across the platform.
- You see the impact. Take a process from discovery to a working solution in days, then keep improving it.
- You're building something new. Help decide which lines of business we go after next and how we measure the success of AI-designed processes.
What you'll do at UiPath:
Own insurance AI quality
- Own the quality of insurance process knowledge, designs and solutions across Property & Casualty and Life & Annuity.
- Decide what needs fixing first, review changes before they go to customers, and sign off when a process is ready.
- Work with industry experts, partners and reviewers to maintain and improve quality.
Build the insurance benchmark
- Build a library of real insurance use cases covering claims, FNOL and triage, total loss, endorsements, life claims, medical records, disability claims and new business NIGO.
- Define test cases, scoring criteria and expected answers to evaluate every new AI model and product release before it reaches customers.
Turn expert judgment into evaluations
- Evaluate AI outputs at every stage, from process knowledge and process maps to design documents and working solutions.
- Work with applied scientists and engineers to make sure automated AI evaluations match expert judgment, so we can scale quality checks without relying on manual reviews for everything.
Find failures and make sure they get fixed
- Review actual outputs, identify common failure types across regulation, coverage, workflows, data and terminology, and prioritise them based on customer impact.
- Turn recurring failures into reusable test cases and make sure fixes work before they go live.
- Share clear updates on quality, key issues and progress with leadership, product teams and customers.
How you'll work:
You'll work in a small, senior team of automation consultants, engineers and applied scientists, working directly with customers.
- Work with insurance carriers, MGAs and consulting partners to understand how their claims and underwriting teams operate, and test our designs against real processes.
- Join consultants and engineers on customer deployments and use what you learn to improve our benchmarks and evaluations.
- Run a regular review cycle, roughly every two weeks, to assess outputs, prioritise fixes and track improvements.
- Join customer and partner meetings.
What you'll bring to the team:
- Extensive experience (typically 12+ years) in US insurance, ideally starting hands-on in claims and moving into claims operations senior or mid level roles.
- Deep P&C or Life & Annuity knowledge across the lifecycle
- Working knowledge of US claims regulation: unfair claims settlement practices, state acknowledgment and payment deadlines, total-loss and salvage rules, and market conduct exams.
- Experience mapping or redesigning claims or policy servicing operations: queues, handoffs, SLAs, exceptions, fraud referral and QA.
- The confidence to review complex documents quickly, spot what's plausible but wrong, and explain exactly why.
Nice to have:
- Life & Annuity or disability expertise: contestability, beneficiary determination, unclaimed property, suitability, and underwriting evidence such as medical records.
- Experience evaluating AI or automation output: writing test cases, rubrics or reference answers, or running QA or validation programs.
- Experience with insurance AI, claims automation or document intake programs.
- Comfort with data and light technical work, such as spreadsheets, data analysis or prompting AI tools.
- Experience leading or calibrating a team of reviewers, auditors or claims QA specialists.
- Commercial lines, workers' compensation, employee benefits or broker/MGA experience.
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Location: Москва
Workplace: Гибридный
О компании
МТС — это цифровая экосистема. Мы создаём и развиваем сервисы в сфере мобильной связи, больших данных, искусственного интеллекта, облачного хранения, медиа и финансов — все они делают жизнь людей проще и интереснее.
Обязанности
Разрабатывать и актуализировать дорожную карту автоматизации RAN-домена: оценить текущей уровень зрелости по методологии TM Forum ANLET, определить целевые уровни L3–L4 для процессов планирования, оптимизации и развития RAN;
Формировать каталог сценариев автоматизации (High-Value Scenarios, HVS): выявлять приоритетные use-cases с максимальным ROI — self-planning, self-optimizing, self-healing, energy saving, capacity management;
Внедрять AI/ML-моделей для автоматизации RAN: прогнозировать трафик и качество, автоматическую тюнинг-оптимизацию параметров, детекция аномалий, root-cause analysis, drive-test automation и т.д.;
Проектировать и внедрять closed-loop сценариев (intent-based automation) на стыке OSS, EMS/NMS и RAN-инструментов автоматизации; согласовывать архитектуры с TM Forum ANLET-фреймворком;
Заниматься постановкой требований к данным RAN для платформы AN: интеграция источников (Common MR/MDT MR, PM/FM-счётчики, конфигурационные данные, geolocated метрики) с DataLake МТС и MWS;
Внедрять метрики и KPI автономности (Autonomy Score, MTTR, share of automated changes, energy savings) в соответствии с TM Forum IG1218K;
Сопровождать пилотные проекты автоматизации: подготовить техническое задание, приёмочное испытание, оценка бизнес-эффекта, тиражирование успешных сценариев на всю сеть;
Взаимодействовать с вендорами поставщиками основного оборудования, ПАК и научно-исследовательскими партнёрами в части разработки и апробации новых алгоритмов автоматизации;
Формировать требования к компетенциям RAN-инженеров и готовить программы переобучения в рамках перехода от manual-режима к supervised/autonomous операциям.
Требования
Высшее техническое образование (телекоммуникации, радиотехника, информационные технологии, прикладная математика);
Опыт работы в области радиосетей 4G LTE / 5G NR не менее 7 лет, из них не менее 3 лет — на позициях, связанных с автоматизацией, SON или RAN-оптимизацией;
Глубокое знание архитектуры RAN: eNodeB/gNB, протокольные стеки L1/L2/L3, интерфейсы S1, X2, Xn, F1, E1, O1/O2 (O-RAN);
Практический опыт работы с SON-решениями. Настройка и оптимизация алгоритмов ANR, MLB, MRO, PCI, load balancing, coverage/capacity optimization;
Опыт работы с инструментами планирования радиосетей: Atoll Forsk, Aircom Asset / Actix / Mentum Planet / TEMS Planet;
Владение английским языком: деловая переписка, разговорный.
Понимание методологии TM Forum Autonomous Networks (ANLET, IG1230, IG1218K): уровни автономности L0–L5, framework оценки зрелости, closed-loop процессы, intent-based operations;
Будет плюсом опыт внедрения AI/ML-моделей в задачи RAN: прогнозирование, кластеризация, детекция аномалий, понимание жизненного цикла ML (MLOps);
Будет плюсом опыт работы с большими объёмами данных: SQL, Python (уверенный уровень), Pandas/NumPy, Spark; BI-инструменты (Tableau/Power BI, Superset);
Понимание методологии 3GPP TS 32.450 / TS 32.401 / TS 28.554 в части KPI/KQI RAN-сети.
Условия
программа ДМС с первого месяца работы - это 100% покрытие расходов в частных клиниках, включая стоматологию. Застраховать близких родственников можно со скидкой 50%. Для любителей путешествий - страховка в поездках за границу. А еще есть страхование жизни;
очное и онлайн-обучение в Корпоративном университете, у внешних провайдеров, если это полезно для работы, обмен опытом во внутренних профессиональных сообществах, а также доступ к онлайн-библиотеке в полезными книгами и периодикой;
оплачиваемые выходные на значимые события в жизни сотрудника;
материальная помощь в сложных жизненных ситуациях;
корпоративная мобильная связь + интернет, а так же единая подписка МТС Premium (онлайн кинотеатр KION, сервис МТС Music, МТС Строки и т.д.);
предложения от партнёров для путешествий, развлечений и занятий спортом;
возможность участия в волонтерских программах: мы организуем благотворительные ярмарки, образовательные проекты для детей, конкурсы социальных проектов и экологические проекты;
внутренняя спортивная программа «В движении»: забеги, марафоны, турниры по разным видам спорта, медитации и занятия на баланс.
Location: Москва
Workplace: В офисе
О компании
ИРТЕЯ является дочерней компанией ПАО «МТС», сохраняя при этом атмосферу стартапа. У нас динамичность и стремление к результатам сочетаются с комфортом и стабильностью корпоративной среды. В стенах ИРТЕЯ создается будущее российской мобильной связи.
Наш флагманский продукт для российских операторов – базовая станция GSM/LTE/5G, построенная на принципах открытой архитектуры OpenRAN.
ИРТЕЯ приглашает талантливых специалистов присоединиться к нашей команде. Мы ищем не просто сотрудников, мы ищем единомышленников, которые разделяют нашу страсть к прогрессу и инновациям.
Мы сейчас в поиске GSM аналитика для решения наших задач.
Обязанности
участвовать в разработке линейки мультистандартных (GSM/LTE/5G) базовых станций в части GSM;
участвовать в анализе требований и формировании плана развития продукта;
производить анализ спецификации (3GPP, ORAN и пр.) с целью формирования рабочих материалов для команды разработки ПО и других команд проекта;
определять способы реализации конкретных функциональностей разрабатываемого GSM решения;
формировать комплекты внутренней документации (Feature Description, Use Cases и пр.) в целях координации процесса разработки;
участвовать в анализе технических проблем на этапах разработки и тестовой эксплуатации;
проводить тренинги для внутренних и внешних заказчиков.
Требования
высшее образование в области телекоммуникаций или радио;
глубокие знания архитектуры и функционала сетей сотовой связи 2G/GSM, в т.ч. её совместной работы c UMTS\LTE;
желателен опыт больше 5 лет в сфере телекома;
опыт внедрения и\или эксплуатации\оптимизации радиоподсистемы GSM, как минимум одного из существующих вендоров;
знание английского на уровне чтения и работы с технической документацией, в том числе спецификациями 3GPP;
знания в области программирования и Цифровой обработки сигналов будут преимуществом;
опыт работы в кросс-функциональных командах;
знание английского B2+ (переписка, документация) будет преимуществом.
Условия
собственную платформу MTS Ocean для получения ИТ-ресурсов, а это значит, что деплой, мониторинг, observability - не будут для вас проблемой, вы сможете сосредоточиться на фичах;
профессиональные гильдии инженеров по направлениям, чтобы поддерживать друг друга и обмениваться опытом;
внутреннюю площадку TechTalks для обмена опытом, дискуссий, развития навыков самопрезентации;
участие во внешних IT конференциях. Мы выступаем на HighLoad++, DataFest, Mobius, Test Driven Conf, Joker, DevOps, Матемаркетинг и даже проводим собственную конференцию по архитектуре;
полезные курсы и вебинары в корпоративном университете и электронные библиотеки.
А ещё:
медицинскую страховку с 1 месяца со 100% покрытием расходов, включая стоматологию, страхование жизни и здоровья в поездках за рубеж. А еще можно застраховать родственников с корпоративной скидкой;
единую подписку МТС Premium — KION light в онлайн-кинотеатре KION, сервис МТС Music, 30 дней бесплатного пользования подпиской OZON Premium;
скидки и предложения от партнеров на фитнес, занятия английским и прочее.
Location: Москва
Workplace: Гибридный
О компании
Мы развиваем платформу мониторинга для ПАО МТС и в поисках специалиста, который сможет разработать ML/AI-агента для исследования инцидентов.
Обязанности
ML/AI‑исследование инцидентов
– разработка и внедрение моделей машинного обучения для автоматической классификации, корневого анализа и предсказания серьёзности инцидентов.
Контекстный агент
– создание сервис‑агента, который в режиме реального времени собирает и коррелирует диагностические данные (логи, метрики, события) из NMS/EMS, систем мониторинга и баз знаний.
Логика принятия решений
– построение правил и алгоритмов, определяющих, когда система может автоматически выполнить действие, когда требуется подтверждение оператора и когда действие запрещено.
Auto remediation
– разработка и интеграция runbook/playbook‑сценариев, позволяющих автоматически восстанавливать сервисы; автоматический выбор оптимального сценария и контроль его исполнения.
Интеграция со стеком эксплуатации
– подключение AI‑агента к платформам мониторинга, incident‑management (Jira/ServiceNow), NMS/EMS и системам диагностики через API/событийные шины.
Объяснимость и guardrails
– построение механизма, который генерирует понятные обоснования предложенных причин/действий и накладывает безопасные ограничения (guardrails) для исполнения в production‑среде.
Оценка качества и совместная работа с эксплуатацией
– мониторинг метрик (precision, recall, FP/FN, доля автоматизированных решений, MTTR), работа с историей инцидентов и совместная формализация типовых сценариев диагностики/восстановления с командой эксплуатации.
Требования
Практический опыт в ML/AI
– работа с applied‑machine‑learning, LLM‑агентами, NLP и решениями интеллектуальной автоматизации.
Опыт обработки неструктурированных и полуструктурированных данных
– аварийные сообщения, логи, описания инцидентов, комментарии операторов.
Построение и эксплуатация пайплайнов
– создание ETL‑/ELT‑конвейеров, интеграция обученных моделей в production‑окружение.
Знание современных подходов к Retrieval‑Augmented Generation и агентным workflow
– tool‑calling, классификация, ранжирование, поиск похожих кейсов.
Разработка сервисов на Python
– чистый, тестируемый код, применение фреймворков (FastAPI, Flask, Django и др.).
Работа с API, базами данных и системами обмена сообщениями
– REST/GraphQL, SQL/NoSQL, Kafka/RabbitMQ, etc.
Понимание безопасной автоматизации и её внедрения в реальный процесс
– механизмы approvals, rollback, audit‑trail, RBAC и умение «перевести» модель из эксперимента в продуктивный сервис.
БУДЕТ ПЛЮСОМ:
Опыт в телекоме, NOC, мониторинге, incident management или эксплуатации инфраструктуры.
Опыт работы с LLM-агентами для диагностики, troubleshooting или автоматизации операций.
Опыт построения recommendation systems или case-based reasoning.
Опыт работы с Kubernetes, Kafka, Airflow, MLflow, векторными БД.
Понимание сетевых технологий, базовых принципов работы мобильной сети, EMS/NMS-систем.
Опыт создания систем auto-remediation в SRE/DevOps/Network Operations.
Условия
Оклад + годовая премия;
Программа ДМС с первого месяца работы - это 100% покрытие расходов в частных клиниках, включая стоматологию. Застраховать близких родственников можно со скидкой 50%. Для любителей путешествий - страховка в поездках за границу. А еще есть страхование жизни;
Очное и онлайн-обучение в Корпоративном университете, у внешних провайдеров, если это полезно для работы, обмен опытом во внутренних профессиональных сообществах, а также доступ к онлайн-библиотеке с полезными книгами и периодикой;
Оплачиваемые выходные на значимые события в жизни сотрудника;
Материальная помощь в сложных жизненных ситуациях;
Корпоративная мобильная связь + интернет, а также единая подписка МТС Premium (онлайн кинотеатр KION, сервис МТС Music, МТС Строки и т.д.);
Предложения от партнёров для путешествий, развлечений и занятий спортом;
Возможность участия в волонтерских программах: мы организуем благотворительные ярмарки, Образовательные проекты для детей, конкурсы социальных проектов и экологические проекты;
Внутренняя спортивная программа «В движении»: забеги, марафоны, турниры по разным видам спорта, медитации и занятия на баланс.
Голосуй за МТС в Рейтинге работодателей
hh.ru
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https://rating.hh.ru/poll
Ищи нас в блоке «Технологии и цифровые решения» — направление «Телекоммуникации, связь».
Location: Bengaluru, Karnataka, India
Responsibilities:
The Pharmacovigilance Medical Safety Scientist is responsible for developing, reviewing, and maintaining high-quality safety and pharmacovigilance documents that support the safety surveillance and regulatory compliance of consumer health products.
This role requires the ability to synthesize data from multiple sources, including individual case safety reports (ICSRs), aggregate safety data, clinical studies, epidemiological research, literature reviews, post-marketing surveillance, signal detection activities, and other safety data sources. The successful candidate will transform complex safety information into clear, concise, and scientifically accurate documents that support global pharmacovigilance activities and regulatory submissions.
The individual will work closely with Drug Safety, Medical Affairs, Regulatory Affairs, Clinical Development, Quality, and R&D teams to ensure consistent, evidence-based communication of product safety information.
This is an individual contributor role with no direct reports.
Key responsibilities include, but are not limited to:
Pharmacovigilance and Medical Writing:
Prepare, review, and maintain pharmacovigilance and risk management documents for consumer health products.
Synthesize safety information from multiple sources, including:
Individual Case Safety Reports (ICSRs)
Aggregate safety data analyses
Clinical trial safety data
Post-marketing surveillance data
Epidemiology studies
Published literature
Signal detection and evaluation activities
Benefit-risk assessments
Health Authority Assessment Reports
Draft and support the preparation of:
Periodic Safety Update Reports (PSURs/PBRERs/PADERs)
Ad Hoc Safety Reports
Development Safety Update Reports (DSURs)
Signal assessment reports
Aggregate safety reports
Risk management documentation
Health authority responses
Safety narratives
Safety sections of regulatory submissions
Safety surveillance reports and presentations
Analysis and evaluation for the Safety Management Teams (SMT)
Safety Data Analysis and Interpretation
Collaborate with Safety Scientists, Medical Reviewers and others to evaluate emerging safety information and communicate findings effectively.
Assist in the interpretation of safety trends, potential signals, and benefit-risk considerations.
Support literature surveillance activities and summarize relevant safety findings.
Contribute to the development of safety conclusions and evidence-based recommendations.
Support the preparation, review, and analysis of risk management activities and reports.
Quality and Compliance
Ensure all documents comply with global pharmacovigilance regulations, company SOPs, and applicable guidance documents.
Maintain high standards of scientific accuracy, consistency, grammar, and document quality.
Perform quality control reviews of safety documents and ensure timely delivery of assigned projects.
Support inspection and audit readiness activities through accurate documentation practices.
Education/Experience:
Advanced degree required: PharmD, PhD, MD, MPH, MS, or equivalent scientific discipline.
8-10 years of experience in pharmacovigilance, drug safety, medical writing, regulatory writing, or related pharmaceutical, consumer health, or medical device industries.
Experience preparing safety and pharmacovigilance documents preferred.
Familiarity with global pharmacovigilance regulations and safety reporting requirements.
Experience working in a matrixed environment with multiple stakeholders.
Technical Competencies
Strong understanding of:
Clinical research methodologies
Epidemiology and biostatistics
Evidence-based medicine
Regulatory and scientific communication requirements
Safety and benefit-risk assessment principles
2. Expertise in literature evaluation and scientific data interpretation.
3. Ability to critically analyze multiple complex scientific information and identify key insights to drive product safety.
Skills:
Excellent medical writing, editing, and proofreading skills.
Exceptional grammar, attention to detail, and document quality standards.
Strong analytical and critical thinking capabilities.
Effective project management and organizational skills.
Strong verbal and written communication skills.
Ability to work independently while managing multiple priorities and deadlines.
Location: Boston, Massachusetts, United States; Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Help fans discover—and rediscover—the brands they love.
Bring your curiosity, ideas and point of view to teams creating products, games and experiences enjoyed by fans around the world.
One application. Many ways to play.
Apply once to this general application for consideration for anticipated 2027 Summer Finance Internship opportunities in Boston, MA & Renton, WA.
This is not one specific vacancy. Projects are confirmed on a rolling basis, and one application puts you in consideration across multiple opportunities with participating teams and brands. You do not need to submit separate applications for each team or brand.
If your profile aligns with a specific internship project, a recruiter may contact you directly with details and next steps. Applying does not guarantee an interview or placement.
About Hasbro
Hasbro creates joy and community through the magic of play. Across Hasbro, Wizards of the Coast and our partner network, teams bring iconic brands and new ideas to life through games, toys, entertainment and experiences.
Teams and areas you may support
Depending on confirmed projects and business needs, your internship could align to one or more areas such as:
Financial planning and analysis
Accounting and controllership
Treasury and capital markets
Tax and compliance
Commercial and brand finance
Finance operations and transformation
Examples of what you may work on
Depending on your placement, you may:
Analyze financial and operating data and translate findings into useful insights.
Support forecasts, budgets, reconciliations, controls, reporting or cash-management activities.
Build reports, dashboards or presentations that make performance and trade-offs clear.
Research business questions, market practices or regulatory topics and summarize recommendations.
Improve a finance process, control, model or recurring workflow.
Collaborate with finance teammates and cross-functional business partners on a meaningful project.
What you bring
You are currently enrolled in a university degree program in Finance, Accounting, Economics, Business, Analytics, Mathematics or a related degree program.
Analytical thinking, attention to detail and a commitment to accurate work
Ability to explain findings clearly to different audiences.
Comfort with spreadsheets and interest in learning financial systems or data tools.
Curiosity about how finance shapes business choices and long-term value.
Work samples:
No portfolio is required. Relevant analysis, case competitions, student organizations or coursework may be highlighted.
Find your party: your global intern community
Level up together. All interns join one global cohort connected through shared, structured onboarding and weekly learning and development.
Own meaningful work tied to real business priorities, with mentorship and feedback
Build career skills through brand immersion and conversations with leaders
Connect with peers through networking and social experiences
Volunteer and give back alongside the intern community
Who can apply
You are currently enrolled in an accredited university degree program and will remain enrolled for at least one academic term after completing the internship. Undergraduate and graduate students are welcome to apply.
We generally prioritize students entering the final year of their degree after the internship. Students at other eligible stages, including those with approximately two academic years remaining, are also encouraged to apply. Eligibility is based on program stage, not age.
You can commit to the full program schedule and work model for the assigned location.
You meet the work-authorization requirements stated below.
Listed majors are examples. Related programs, coursework and transferable projects are welcome; previous internship experience is not required.
If this work excites you but you do not match every preferred skill, we still encourage you to apply. We value potential, curiosity, willingness to learn and different paths to the same capability.
Program details
Program dates and length: June - August (10–12 WEEKS)
Schedule: Full-time, 40 hours per week
Work model: Most internships follow a hybrid schedule with three days per week in the office. Select roles may require five days per week onsite. The project-specific schedule will be shared before interviews.
Locations: Boston, MA & Renton, WA
Opportunities may support Hasbro or Wizards of the Coast teams, depending on confirmed projects and business needs.
Application deadline: APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS from October to March, as needed.
Pay and benefits
This is a paid internship. Hourly rates vary by degree level and year in school. A separate good-faith range is provided for each worksite.
Renton hourly range: $34 - 38
Boston hourly range: $36 - 38
Relocation:
Assistance is available to candidates who meet the applicable distance and other eligibility criteria.
What happens after you apply
Our Early Careers team reviews applications as internship projects are confirmed.
If your profile aligns with a project, a recruiter will contact you with the specific team, project, location, work model, dates and pay.
Selected candidates will interview with the hiring team. Timing may vary by project, so please keep your contact information and availability current.
If another function more closely matches your skills and interests, we may consider you for it with your permission. You do not need to submit a duplicate application.
Work authorization
Applicants must be legally authorized to work in the United States. The Company is unable to provide immigration sponsorship for this position.
Equal opportunity and accommodations
Hasbro is committed to equality of opportunity in all aspects of employment. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state or local law.
We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs throughout the application and interview process.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$34
—
$38 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: UK_London_Office
Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.
We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people.
Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location.
Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries.
Position Overview
The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels.
This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules.
This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards.
Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role.
The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation
Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment.
Essential Responsibilities
· Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines.
· Handle representations in multiple languages, tailored to the specific requirements of individual clients.
· EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations.
· Maintain and manage individual email inboxes, ensuring timely action is taken on all communications.
· Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders.
· Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner.
· Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules.
· Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone.
· Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date.
· Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards).
· Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery.
· Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits.
· Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems.
· Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback.
· Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark.
· Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards.
Qualifications
Education & Experience
· Minimum High School Diploma (GCSEs or A-levels) or equivalent required.
· 1–3 years of relevant work experience.
· Familiarity with CRM systems useful.
Languages
· Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally.
· Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable.
Skills & Competencies
· Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations.
· Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines.
· Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems).
· Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner.
· Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications.
· Excellent interpersonal and communication skills, with a collaborative team-oriented approach.
· Self-driven and capable of working independently while managing individual responsibilities to a high standard.
· Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback.
Behavioral Criteria
· Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery.
· Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role.
· Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution.
· Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity.
· Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery.
· Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: Hungary_Budapest_Office
Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.
We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people.
Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location.
Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries.
Position Overview
The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels.
This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules.
This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards.
Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role.
The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation
Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment.
Essential Responsibilities
· Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines.
· Handle representations in multiple languages, tailored to the specific requirements of individual clients.
· EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations.
· Maintain and manage individual email inboxes, ensuring timely action is taken on all communications.
· Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders.
· Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner.
· Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules.
· Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone.
· Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date.
· Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards).
· Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery.
· Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits.
· Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems.
· Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback.
· Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark.
· Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards.
Qualifications
Education & Experience
· Minimum High School Diploma (GCSEs or A-levels) or equivalent required.
· 1–3 years of relevant work experience.
· Familiarity with CRM systems useful.
Languages
· Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally.
· Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable.
Skills & Competencies
· Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations.
· Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines.
· Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems).
· Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner.
· Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications.
· Excellent interpersonal and communication skills, with a collaborative team-oriented approach.
· Self-driven and capable of working independently while managing individual responsibilities to a high standard.
· Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback.
Behavioral Criteria
· Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery.
· Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role.
· Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution.
· Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity.
· Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery.
· Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building a legal transformation practice for the AI era. Our Transformation Office brings together highly experienced consultants and practitioners to help law firms and legal departments turn AI from a tool their teams use into value their business can see.
Harvey’s experts help leaders decide what to change, and how to change it, as they adopt and embed new ways of working: how legal work is organized and governed, how it’s priced by firms and valued by in-house teams and how their people build new capability. The Transformation Office then works alongside their teams to make it happen. Our advice draws on what we see across Harvey's customers in more than 50 countries and on where the technology is heading. Our client work shapes Harvey's product, and the product shapes our advice. Both improve together.
Law firms and legal departments are making decisions now that will shape how they compete for the next decade: which work to prioritize, how to price and value it, how to staff it and how to organize around AI. As Transformation Advisory Lead for Strategy & Economics, you help their leaders make those decisions well. You have made them yourself, inside a firm or a legal department, and advised others through them, so managing partners, general counsel and CFOs treat you as a peer.
You will be one of the first senior specialists in Harvey's Transformation Office. You will help build our strategy and economics offering, bring that expertise to client engagements run by our Engagement Managers and join our Practice Directors when a customer has a specific need in strategy and economics. What you learn will shape how Harvey advises the market and what we build next.
WHAT YOU'LL DO
- Advise on strategy. Help leaders decide where AI changes their competitive position: which practices/domains, clients and types of work to prioritize, and where to invest.
- Advise on pricing and value. Help firms and legal departments measure the impact of AI on the cost, speed and value of their work. For firms, that means working through how fee structures and value models need to change; for legal departments, it means showing the value their work creates for the business.
- Advise on operating models. Help customers redesign how legal work is organized, supported and staffed, including team structures and the roles AI creates or changes.
- Help leaders make the case for change. Work with managing partners, general counsel and finance leaders to build the case they take to their partnership, board, internal stakeholders or executive team.
- Build the offering. Create the diagnostics, frameworks and leadership readouts the Transformation Office uses to deliver strategy and economics engagements, and turn each engagement into material the wider team can use.
- Bring your expertise to early conversations. Join Practice Directors and account teams when a customer has a specific need in strategy and economics.
WHAT YOU HAVE
- 10+ years of experience, including significant time shaping strategy, pricing or operating decisions: for example in a law firm's strategy, pricing or practice management team, in legal operations, external counsel or law firm management, or as chief of staff to a general counsel. Experience in a legal-sector consulting practice is a strong plus.
- Deep fluency in legal economics. For law firms: leverage, practice-group and matter profitability, pricing and fee structures. For legal departments: cost-center dynamics, outside-counsel spend and how the value of legal work is measured.
- A track record of advising senior legal leaders through high-stakes decisions, with the presence to hold a room that includes finance.
- A clear point of view on how AI will change the business of law, grounded in how the economics actually move.
- Evidence that you have built frameworks or methods that others adopted and kept using.
- The judgment to discuss efficiency in a way that builds support for change rather than fear about displacement.
- Energy for building something new while the playbook is still being written.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
• Разрабатывать и оптимизировать backend на Go. • Развивать распределённую систему сканирования: удалённые узлы, агенты, синхронизация и передача результатов.
Location: United Kingdom
Would you like to build a career in a leading multinational IT company?
We're looking for a driven, consultative
Account Executive
to own new business acquisition and account growth across the EMEA region. This is a remote role - you'll manage the full sales cycle - from prospecting to close - selling our CPaaS solutions to mid-market and enterprise clients across telecom, fintech, e-commerce, and other verticals with high-volume customer communication needs.
MMDSmart is a leading CPaaS provider delivering WhatsApp Business API, SMS, and push notification solutions to businesses across EMEA and beyond. Since 2007, we’ve been helping companies in 100+ countries communicate with their customers at scale, reliably, and creatively.
Our success is driven by innovative technology and talented people who shape our Messaging and Voice solutions. Join a fast-growing tech company where your ideas, growth, and ambition can make a real impact.
What You'll Do:
Own and manage a sales pipeline across the EMEA region, from lead generation through contract close;
Identify and engage prospective clients needing WhatsApp Business API, SMS, RCS, or push notification solutions;
Conduct product demos and consultative sales conversations tailored to client use cases;
Build and maintain relationships with key decision-makers (marketing, CX, and IT leaders);
Negotiate commercial terms and close new business, meeting or exceeding quarterly revenue targets;
Collaborate with Customer Success, Marketing, and Product teams to ensure smooth onboarding and identify upsell opportunities;
Maintain accurate pipeline and forecast data in CRM;
Stay current on regional messaging regulations (e.g., WhatsApp policy changes, telecom compliance) and the competitive landscape.
Requirements
What We're Looking For:
3+ years of B2B sales experience,
including hands-on sales experience in the Telecom or CPaaS industry (mandatory);
Proven track record of hitting or exceeding quota in a new-business sales role;
Experience selling into EMEA markets; understanding of regional business culture and buying cycles;
Strong consultative selling skills — able to translate technical capabilities (APIs, messaging channels) into business value;
Solid understanding of telecom or CPaaS products, solutions, and sales cycles;
Excellent communication skills in English;
Comfortable working independently in a remote, fast-paced, target-driven environment;
CRM proficiency (Salesforce, HubSpot, or similar).
Nice to Have:
Existing network of contacts in fintech, e-commerce, or telecom across EMEA;
Experience selling WhatsApp Business Solution, messaging APIs, or similar customer engagement solutions;
Additional languages (French, German, Spanish).
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format – remote, office-based, or hybrid and engage in team-building activities.
Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Location: Remote; New York, NY; San Francisco, CA
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
Preferable to have someone near one of our offices in NYC or San Francisco, but open to hiring around the US for the right candidate.
Join the frontier of shaping generative AI video and its legal landscape as an early lawyer at Runway wearing multiple hats. As AI Product & Partnerships Counsel, your mission is to enable the company to ship better products faster and accelerate product and data partnerships and other go-to-market deals. You are a self-starter who thrives at getting things done in fast-paced, unstructured environments. You have a passion for building scalable initiatives across our product and commercial legal workstreams.
You will serve as a strategic partner to product, engineering, partnerships, sales, marketing, and the Runway Executive Team. Comfort working within a highly technical, rapidly evolving area of the law is a must.
WHAT YOU’LL DO
- Become a go-to advisor for product legal matters, from design to launch, by providing pragmatic, product-motivated advice
- Accelerate AI product development and integrations by building playbooks and streamlining legal review of partnership deals, including data partnerships, IP and model licensing, procurement, reseller, and marketplace agreements
- Accelerate AI product adoption by closing deals with Runway’s strategic partners and customers. These include B2B SaaS customer contracts for our generative AI SaaS platform and APIs, DPAs, and order forms.
- Dive into the technical aspects of our generative AI products to learn them inside and out, to inform your advice to the business
- Closely follow (and even shape) technical, legal, and policy developments in AI and translate them into practical product guidance
- Implement practices allowing our legal team to scale our impact on the business, including enablement, self-serve resources, and AI-enabled automation
WHAT YOU’LL NEED
- 6+ years of relevant experience, including in-house experience at a fast-paced technology company
- Experience advising product development leaders and executives across a broad range of issues, especially IP and privacy
- Experience closing partnership and go-to-market deals, such as data partnerships; IP and model licensing; robotics, hardware, and compute agreements; reseller; and other partner, customer, and vendor deals
- Experience providing practical recommendations to senior leaders with limited time and information
- Sound judgment in ambiguity: track record of gathering key information quickly and helping the business make smart decisions
- Deep sense of ownership, whether you're advising our CEO on a novel legal issue or testing your new AI-enabled workflow for the nth time
- Bias for action: why put something off if you can do it now?
- Demonstrated interest in AI, creative tools or both
- J.D. and admission in good standing with at least one state bar
NICE TO HAVE
- Generative AI models and agentic workflow understanding and interest
- Experience closing strategic, IP-heavy partnerships
- Experience in B2C and B2B industries and in product-led and enterprise businesses
- Experience closing B2B SaaS customer deals
- Big Law and/or hypergrowth tech startup experience
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: NYC, New York
Workplace: OnSite
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's content team is producing more video than ever — creator interviews, webinars, product demos, and a steady stream of organic social — and we need an editor and videographer who can keep pace without sacrificing quality. This is a part-time contract role, not full-time, but you'll sit on the content team, working directly from our raw footage and briefs rather than a detailed spec sheet.
Short-form is the priority, but you'll flex between quick social cuts and longer editorial pieces depending on what the week calls for. You should feel comfortable filming and editing for both
YOUR SUPPORT SYSTEM
You'll report to Cait Miller https://www.linkedin.com/in/caitlin-miller-38869432/, Team Lead, Content Marketing, and work closely with our social and creator education content marketers, who you will partner with for filming, briefs, and priorities week to week. Your other main collaborators are: our Growth marketing lead on paid ad social cutdowns and our in-house Brand team to understand the brand standards of Kit.
WHAT YOU'LL DO
- Film
- Join us in studio or on set as needed for original Kit content
- Feel comfortable both with on-the-ground filming as well as set and event filming
- Experience working with creators a plus
- Short-form
- Cut organic social content — Reels, talking-head videos, product clips, UGC, and more
- Turn longer creator interviews and webinars into paid ad creative
- Long-form
- Edit case study and creator interview videos
- Produce quick YouTube product and feature tutorials
- Edit evergreen webinar recordings into polished, on-demand videos
- Slice webinars, interviews, and existing footage into 2–5 minute mini-course lessons for YouTube or other platforms
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Strong command of a professional filming and editing tools (Adobe Premiere Pro preferred; familiarity with CapCut, Opus Clip, or Descript as needed)
- Fast, clean editing on talking-head and interview footage — pacing, captions, and audio cleanup that doesn't need a re-do
- An eye for turning long-form footage (interviews, webinars) into engaging short-form social cuts
- Comfort applying brand guidelines — fonts, captions, colors — consistently across a high volume of videos
- Strong eye for quality and polish — Has a high bar for craft and can catch small details in cuts, pacing, transitions, audio, and endings that can make a video feel unfinished or sloppy.
- Ability to work within a brand system — Comfortable interpreting and consistently applying brand guidelines across typography, color, composition, motion, imagery, and overall visual language.
- Strong design fundamentals — Understands core principles like hierarchy, composition, typography, spacing, and visual storytelling, and can apply them naturally in video.
- Collaborative with Brand/Design — Comfortable partnering closely with designers and creative leadership, receiving feedback, and incorporating brand considerations throughout the editing process.
Experiences
- 4+ years editing social-first video content, ideally for a brand, creator, or agency
- Experience editing both short-form (Reels/TikTok/Shorts) and longer-form (YouTube, webinar, interview) content
- Hands-on experience with recorded interviews, webinars, or talking-head footage — not just b-roll or UGC-only editing
- Nice to have: experience editing course-style or educational video content
Traits
- You're fast without cutting corners — this team is high-volume and needs an editor who won't become the bottleneck
- You can take a rough idea or raw footage and make it genuinely engaging, without leaning on clickbait
- You take feedback well and don't need heavy oversight once you know the brand
- You're comfortable juggling several projects across short- and long-form at once
WHAT WON'T SET YOU UP FOR SUCCESS
- Needing a detailed shot list or heavy direction before you can start cutting
- Discomfort with fast turnarounds — some weeks call for same-week social turnaround
- Preferring to specialize in only one format — this role moves between short- and long-form regularly
- A style that leans on clickbait hooks or gimmicks over substance
GEOGRAPHIC CONSIDERATIONS
While Kit operates as a fully remote organization, certain deliverables require on-location support, including filming original content, supporting studio and on-set productions, and capturing footage at in-person events. These activities will primarily take place in New York City, so we will give preference to candidates based in the NYC area who can provide on-site support as needed.
COMPENSATION
This is a 6-month part-time contract (25 hours/month), with the possibility of extension. The monthly retainer is $3,000–$5,000, based on experience.
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. Hiring manager interview
2. Panel Interview
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote, LATAM
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We are looking for a commercially driven
Director, Business Development, Latin America
to lead Ondo’s institutional and strategic partnership growth across the region.
You will own the regional business development strategy and build relationships with banks, asset managers, brokerages, exchanges, wealth platforms, fintechs, custodians, family offices, and other institutional partners. You will identify the most attractive markets and opportunities, develop Ondo’s regional pipeline, and lead relationships from initial engagement through negotiation, launch, and expansion.
This is a senior, hands-on role requiring both strategic leadership and direct commercial execution. You will represent Ondo with senior decision makers, develop creative partnership and distribution models and navigate complex institutional sales cycles.
The ideal candidate combines a strong institutional network in Latin America with deep commercial judgment, regional market knowledge, and fluency in digital assets and financial services. They should understand how institutional clients evaluate new financial products and be able to position tokenized assets as credible solutions for investment, collateral, treasury management, distribution, and market access.
Fluency in both Spanish and Portuguese strongly preferred. The role will involve regular travel throughout Latin America.
Responsibilities
Define and execute Ondo’s institutional business development strategy across Latin America
Identify priority countries, client segments, distribution channels, and strategic opportunities across the region
Build senior relationships with banks, asset managers, brokerages, wealth platforms, exchanges, fintechs, custodians, family offices, and other institutional partners
Develop and manage a high-quality pipeline, progressing opportunities from initial engagement through commercial negotiation, contracting, launch, and expansion
Position Ondo’s tokenized products and infrastructure around the needs of institutional clients and regional markets
Structure distribution, integration, revenue-sharing, joint go-to-market, and other strategic partnership arrangements
Develop country-specific approaches that reflect local market structures, client needs, regulations, and adoption patterns
Partner with Product, Legal, Compliance, Engineering, Marketing, and Operations to develop and execute institutional opportunities
Provide regional market intelligence and client feedback to inform Ondo’s product, partnership, and go-to-market priorities
Represent Ondo at senior client meetings, conferences, industry events, and relevant policy discussions across Latin America
Establish clear regional goals, pipeline reporting, operating processes, and performance metrics
Build and lead a broader Latin American business development function as the region scales
Requirements
10+ years of experience in institutional business development, capital markets, asset management, banking, or digital assets
Strong network and track record of building institutional relationships across Latin America
Demonstrated success originating, negotiating, and closing complex, high-value commercial partnerships
Deep understanding of the Latin American financial-services landscape, including major institutions, distribution channels, market structures, and regional differences
Strong knowledge of digital assets, tokenization, stablecoins, blockchain infrastructure, or institutional crypto markets
Ability to translate complex financial and technical products into clear institutional use cases and commercial propositions
Excellent executive presence, communication, negotiation, and relationship-management skills
Strong strategic judgment combined with a willingness to operate hands-on across sourcing, pitching, negotiation, and execution
Ability to coordinate complex opportunities involving multiple internal and external stakeholders
Fluency in English, Spanish and Portuguese
Willingness to travel regularly throughout Latin America and collaborate across global time zones
Preferred Qualifications
Established relationships with banks, asset managers, brokerages, exchanges, fintechs, wealth platforms, or other relevant institutions in Brazil and Spanish-speaking Latin America
Experience with tokenized securities, stablecoins, treasury products, funds, capital markets, custody, or institutional trading infrastructure
Experience launching financial products or building new institutional markets across multiple Latin American countries
Familiarity with the regulatory and commercial environments of Brazil, Mexico, Argentina, Colombia, Chile, and other priority regional markets
What we offer
Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap.
Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Justin Howie, Head of Brand Studio at
Customer.io
, and I'm looking for a Senior Brand Designer to join our small, close-knit creative team.
Brand Studio is the creative engine behind how
Customer.io
shows up in the world, from product launches and campaigns to the website and live events. We move fast, care deeply about craft, and operate at the intersection of strategy and production.
Our team is moving from a production function to a systems and platform team, powered by AI and self-serve tooling. AI sits at the center of how we work, and you'll shape how Brand Studio and the wider company use it for ideation, production, and self-serve creation. You'll own brand design execution across our biggest moments, and you'll build the templates, components, and AI-assisted workflows that let the rest of the company create on brand without waiting on us. You'll work closely with our Brand Designers, Motion Designer, Web Engineer, Product Designers, and Marketers.
This is a senior role with a runway. We're looking for a highly seasoned designer with strong business acumen, who manages up well and mentors others, and who we expect to grow into a Staff or Art Director role once you've proven yourself here.
If you lead with Design Craft, live at the frontier of AI for brand and creative, and want to build systems that help a whole company look and sound like one brand, this role is for you.
What we value
Design Craft with speed
— You hold high standards and know how to hit deadlines.
Curiosity about what's next
— You stay on the leading edge of brand and creative, from new AI tools to new techniques, and you share what you learn.
AI-native by default
— You reach for AI first, test what works on real projects, and teach others how.
Collaboration over silos
— You work closely with designers, developers, and marketers, and the output gets better because of it.
Bias for action
— You'd rather ship something great and iterate than wait for perfect, and you're energized by building.
Clear communication
— You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked.
Leadership beyond the work
— You mentor the people around you, manage up with confidence, and think like an owner of the business.
What you’ll do
Own brand design execution for product launches, using AI-native workflows to take concepts to launch-ready assets in days
Design website pages, templates, and components in close collaboration with our Senior Web Engineer
Develop campaign assets for digital and out-of-home advertising, produced with AI-native workflows so we can test more concepts and ship more variants
Design branded materials for events and conferences, including signage, stage graphics, and collateral
Build and maintain brand templates and libraries, including Figma libraries, prompt libraries, and custom tooling that turn our guidelines into on-brand output anyone can use
Own our AI creative stack: choose the tools, set the standards, and share what you learn with Brand Studio and the wider company
Enable teams across the org through workshops, playbooks, and guardrails that keep AI-assisted work on brand
Translate briefs from Product Marketing and Demand Generation into creative concepts, executed end to end
Partner with Product Design to keep brand and product expression aligned
Mentor designers on the team, give clear critique, and raise the Design Craft bar across Brand Studio
Work with Brand Studio leadership and senior stakeholders on priorities, tradeoffs, and the business case for creative investment
What we're looking for
7+ years of hands-on brand or visual design experience, ideally in-house at a B2B SaaS or tech company, with a record of senior-level ownership
A portfolio that shows range: brand systems, campaign work, product launch design, web and landing pages, event and out-of-home, and AI-assisted work with a clear account of your process
Expert proficiency in Figma, including building and maintaining components and libraries within a brand system, and fluency in Adobe Creative Suite
Strong typography and layout instincts, and a track record of turning complex technical concepts into clear, compelling visuals
Business acumen: you connect design decisions to company goals, make the case for creative investment, and communicate fluently with executives
The ability to manage up and lead without authority: setting expectations, surfacing risks early, and driving alignment across Marketing, Product, and Exec
Mentorship experience: you've coached other designers and raised the craft bar around you
Deep, hands-on experience with AI image and design tools in your production workflow, plus fluency across the AI creative stack (image generation, LLMs, prompt design, workflow automation) with examples of workflows, templates, or tools you've built that help others create on brand
Compensation & Benefits
We believe in transparency. Starting salary for this role is
$128k–$160k USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute Zoom with a Recruiter
45-minute Zoom with the Head of Brand Studio
30-minute Zoom with a cross-functional leader
45-minute Zoom portfolio review and design exercise with Brand Studio
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Mountain View, California, USA
Workplace: Remote
About Inworld
Inworld is a research lab and inference provider focused on realtime AI for consumer-facing applications. We build first-party speech models, serve LLMs, and run the inference behind modular APIs designed for high-volume, realtime workloads.
Hundreds of millions of users interact with Inworld powered apps every day and we serve over 10 trillion LLM tokens per month. Our models and infrastructure support consumer applications across companions, healthcare, fitness, education, media, and more. Our work spans model research, realtime inference, large-scale serving infrastructure, and the APIs developers use to bring these capabilities into production.
We’ve raised more than $125M from Lightspeed Venture Partners, Section 32, Kleiner Perkins, Microsoft’s M12 venture fund, Founders Fund, Meta, Stanford, and others. Our technology has powered experiences from companies including NVIDIA, Microsoft Xbox, Niantic, Logitech Streamlabs, Wishroll, Little Umbrella, and Bible Chat. Inworld has also been recognized by CB Insights as one of the 100 most promising AI companies globally and named one of LinkedIn’s Top 10 Startups in the USA.
WHAT YOU'LL DO
- Listen to paired or grouped speech samples and judge which sounds more natural, expressive, or faithful to instructions
- Score voices against rubrics for naturalness, clarity, emotion, pacing, and delivery style
- Label voice attributes such as perceived gender, age, accent or dialect, and tone, and flag mismatches with existing metadata
- Judge how closely cloned voices match their source speaker
- Review batches of new voices for audio quality and suitability before public release
- Test new speech features in pre-release environments and report bugs, edge cases, and usability issues
- Write clear, structured findings that engineers can act on
- For multilingual roles: evaluate pronunciation, dialect accuracy, and naturalness in your native language
WHAT WE'RE LOOKING FOR
- A trained ear. Background in audio production, broadcast, voice acting, music, linguistics, phonetics, or similar
- Ability to hear and describe subtle differences in prosody, timing, pronunciation, and audio quality
- Consistent, careful judgment across large batches of similar samples
- Comfort with beta web tools, VPN access, and spreadsheets, and willingness to troubleshoot minor access issues
- Strong written English for reporting findings
- Ability to turn tasks around within a day when needed, including occasional weekend availability
NICE TO HAVE
- Native or near-native fluency in Hindi, Tamil, Telugu, Bengali, Marathi, Brazilian Portuguese, or a regional Spanish dialect
- Experience with TTS, voice AI, dubbing, or localization QA
- Familiarity with A/B evaluation or annotation work
Location: Remote within the United States.
Compensation: $20-$55 per hour. Rate depends on region and language specialty.
Inworld Jobs Privacy https://inworld.ai/jobs-privacy
Москва
leadМосква
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Boston, Massachusetts, United States; Renton, Washington, United States; Relocation:
География найма не уточнена
География найма не уточнена
ГибридleadLondon
УдалённоUnited Kingdom
УдалённоseniorRemote; New York, NY; San Francisco, CA; Lastly, the provided range is the expected salary for candidates in the U.S
ОфисNYC, New York; These activities will primarily take place in New York City, so we will give preference to candidates based in the NYC area who can provide on-site support as needed
УдалённоWillingness to travel regularly throughout Latin America and collaborate across global time zones