Location: Gurugram, Haryana, India
NEOLYTIX
Senior Manager, AR RCM
Operations | Accounts Receivable | Gurugram
DEPARTMENT
Operations, RCM
EXPERIENCE
15+ Years
LOCATION
Gurugram (Onsite)
SHIFT
US Shift
REPORTS INTO
CEO & COO
⚠ US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully.
⚠ Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education.
About the Role
Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments.
The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day.
This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you.
Key Responsibilities
1. AR Delivery Ownership & SLA Accountability
Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates.
Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines.
Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO.
Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation.
2. Revenue & Financial Performance
Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance.
Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk.
Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it.
3. Denial Management & Payer Strategy
Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans.
Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines.
Develop payer-specific follow-up strategies and embed them into team workflows and SOPs.
4. Team Leadership & Talent Development
Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function.
Own performance management, succession planning, and high-potential identification for the AR org.
Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales.
Build a performance culture grounded in accountability, data fluency, and continuous improvement.
5. Client Engagement & Retention
Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level.
Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations.
Surface delivery risks proactively and communicate resolution plans to clients before issues escalate.
6. Process Excellence & Compliance
Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols.
Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards.
Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis.
What You Bring
Must-Have
15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios.
Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged.
Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates.
Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors.
Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid.
Multi-specialty billing exposure: physician groups, hospital systems, or both.
Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence.
Commitment to the US shift, onsite in Gurugram.
Strong Preference
Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only.
Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar.
Track record of building or restructuring an AR team and improving performance metrics within 12 months.
Power BI or advanced Excel for AR performance tracking and executive reporting.
Nice-to-Have
MBA or postgraduate degree in healthcare administration, business, or a related discipline.
Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow.
CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification.
Experience across multi-geography delivery: India and Philippines operating in parallel.
Who You Are
You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership.
You hold SLAs before clients ask about them. Reactive escalation management is not something you do.
You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart.
You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead.
You see denial patterns before they become denial trends. Root cause is where you start, not where you finish.
Eligibility Criteria
Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred.
Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable.
Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress.
Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently.
Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile.
Performance Expectations (KPIs)
In the first 12 months:
Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio.
AR >90 days: percentage trending down or held within client SLA thresholds.
Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts.
SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio.
Client retention: no unplanned exits attributable to AR delivery performance.
Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams.
Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed.
Hiring Process
Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage.
Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record.
Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach.
Stage 4: Reference checks and offer.
Why Join Neolytix
Senior Leadership, Real Scope
Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO.
Strategic Visibility
Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows.
Build, Not Just Run
Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks.
Competitive Package
Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.
This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.
What You Can Expect:
- Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.
- Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review.
- Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit.
- Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.
- User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.
What we're looking for:
- Confidence: A willingness to take on new challenges, and see them through to completion.
- Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
- Teamwork: We work together, and succeed as a team!
Bonus points for:
- Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks.
- Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians.
- Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately.
- Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows.
- Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when a request requires additional discovery or authorization
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
💖 Company-wide wellness days (1 per quarter)
🌎 Employee-led inclusion and belonging programs and ERGs
🏠 Remote-first environment
🏆 Peer-to-peer recognition through Bonusly
💡 1Password University access and learning sessions
🥳 Monthly internship events and socials
1Password is part of Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can!
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Mexico City, Mexico
Our client, a luxury hotel in Montenegro, Europe is seeking a skilled and reliable Handyman / Electrician to support its property maintenance operations. The successful candidate will be responsible for maintaining electrical installations, lighting systems, equipment, and other hotel facilities to ensure they remain safe, functional, and in excellent condition.
The ideal candidate has solid electrical maintenance skills, practical handyman experience, and the ability to respond promptly to maintenance issues while maintaining the high standards expected in a luxury hospitality environment.
Key Responsibilities
Perform routine maintenance and basic repairs of electrical installations, lighting systems, switches, sockets, and hotel equipment.
Troubleshoot and resolve minor electrical faults and technical issues safely and efficiently.
Conduct regular inspections of guest rooms, public areas, back-of-house facilities, and other hotel premises.
Carry out preventive maintenance to ensure hotel facilities and equipment remain in good working condition.
Perform general handyman duties, including minor plumbing repairs, furniture fixes, painting touch-ups, and other maintenance tasks as required.
Respond promptly to maintenance requests and report issues that require specialized technical assistance.
Coordinate with external technicians and service providers when necessary.
Maintain cleanliness and organization in work areas while minimizing disruption to hotel guests and daily operations.
Follow hotel procedures, workplace safety requirements, and applicable electrical safety standards.
Support the maintenance team in maintaining the hotel's quality standards and guest comfort.
Requirements
Previous experience as a Handyman, Electrician, Maintenance Technician, or in a similar role.
Good practical knowledge of electrical installations, lighting systems, and basic electrical repairs.
Ability to troubleshoot minor technical issues and carry out general maintenance tasks.
Familiarity with maintenance tools, equipment, and safe working practices.
Previous experience in a hotel, resort, or hospitality environment is an advantage.
Responsible, organized, and able to work independently as well as part of a team.
Good communication skills with a minimum B2 level of English.
Professional attitude and awareness of the service standards expected in a luxury hotel.
Willingness to relocate to Montenegro for the position.
Benefits
Monthly salary of €900–€1,000, accommodation and two meals provided, and an 8-hour workday, with 1 day off per week
Location: Edmonton, Alberta, Canada
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
The Operations Administrative Assistant is responsible for reporting, tracking, coordinating, and maintaining key projects within the manufacturing group. The role supports manufacturing operations through KPI reporting and ERP data management. The Administrative Assistant provides administrative, reation, reporting, procurement support and general office administration. The role also supports reception management, mail distribution, and acts as backup for key roles as required.porting and coordination support to the Edmonton leadership team. Responsibilities include ERP administration, timecard processing, document control, meeting coordination.
In this role you will:
Report on production KPIs and departmental metrics.
Assist with ERP data management and reporting requirements.
ERP timecard entry.
Manage incoming and outgoing mail, enter production data and reports, prepare CAPEX documentation and presentations, and maintain office supplies.
Support recruitment activities as directed by the Site Manager.
Support key manufacturing priorities. Assist with ERP data management and reporting requirements.
Produce month-end reports for the Site Manager.
Provide administrative support for manufacturing as directed.
Collaborate with manufacturing teams to achieve departmental objectives.
Support supervisors and managers with reporting and administrative requirements.
Provide backup for the Operations Technician, prepare weekly schedules, and coordinate overtime call-outs.
Promote a culture of safety, quality, and continuous improvement.
Perform other duties as assigned.
Schedule:
Monday to Friday schedule with work hours 7:00am to 3:30pm.
You will have:
Qualifications:
Minimum Grade 12 diploma or equivalent.
Post-secondary education is preferred.
Office Administration Certificate and/or equivalent experience.
Experience:
Experience using Microsoft Office applications.
Experience supporting manufacturing or industrial operations.
Experience with reporting and administrative functions.
Administrative assistant experience is an asset.
Skills and Knowledge:
Advanced data entry skills (Microsoft Office, Excel and Word and Power Point).
Strong organizational and multitasking abilities.
Ability to prioritize work and meet deadlines.
Strong written and verbal communication skills.
Knowledge of ERP systems and manufacturing reporting.
Excellent customer service skills.
Why join Bradken?
We believe our people are our greatest asset. Keeping our team safe and healthy; physically and mentally has always been our top priority.
We encourage and support dynamic and flexible work options to promote a healthy balance and let you get the most out of your time.
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We live by our values of
Challenge
,
Customer
and
Communication
– they drive us to constantly
move forward
, to
adapt
and to
thrive
.
Bradken is one of the world’s leading solutions providers for mining equipment parts. We specialize in the innovative design and manufacture of cast and fabricated iron and steel products for the mining and resources sector, and we also expertly serve rail and transit, energy, structural and industrial casting and defence markets.
We offer:
Successful applicants will be eligible for the following on
DAY 1 of Employment
:
Full Health, Dental, and Vision benefits
Life and AD&D coverage
Short-Term and Long-Term Disability coverage
Paid Vacation
Successful applicants will be eligible for the following after 90 days of employment:
RRSP with a company match
Employee Training and Education Reimbursement opportunities
Other Benefits:
This position qualifies for eligibility to receive annual bonuses.
How we hire
:
Before commencing employment
, you will be required to complete a background check and pre-employment medical.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance and business needs.
*While we thank all applicants for their interest, only candidates in consideration for the role will be contacted.
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates
Apt Resources is looking for an experienced Automotive Workshop Operations Manager to keep the workshop running smoothly and efficiently. From leading the technical team and coordinating repair jobs to ensuring quality workmanship and timely vehicle delivery, you'll play a key role in the workshop's day-to-day success.
We're looking for someone who understands the technical side of automotive operations, knows how to bring out the best in a team, and can keep things organized even when the workshop gets busy.
Key Responsibilities
Keep daily workshop operations running smoothly, from vehicle inspections and diagnostics to repairs and maintenance.
Lead technicians and mechanics, assign jobs, and make sure everyone knows their priorities.
Plan repair schedules and balance workloads to meet deadlines and delivery commitments.
Help the team troubleshoot challenging mechanical and electrical issues when needed.
Check work progress and ensure repairs meet quality standards before vehicles are handed back to customers.
Spot delays and workflow issues early, then find practical ways to resolve them.
Keep customers and internal teams updated on repair progress, findings, costs, and expected completion dates.
Review job orders, repair estimates, and parts requirements to keep work properly planned and costs under control.
Coordinate with suppliers and parts teams to ensure the workshop has the components and materials it needs.
Make sure tools, diagnostic equipment, and workshop machinery are properly maintained and used safely.
Keep service records, repair documentation, and job progress reports accurate and up to date.
Maintain a clean, safe, and organized working environment in line with workshop procedures.
Look for ways to improve turnaround times, team productivity, and overall workshop efficiency.
Support and coach team members to strengthen their technical skills and performance.
Investigate recurring repair issues and put solutions in place to prevent them from happening again.
Monitor workshop performance and share ideas with management on how to improve service quality and resource use.
Work closely with management to achieve operational targets and deliver a consistently positive customer
Requirements
Previous experience managing or supervising an automotive workshop or service centre.
A diploma or degree in Automotive Technology, Automotive Engineering, Mechanical Engineering, or a related field.
Strong knowledge of vehicle diagnostics, mechanical and electrical systems, servicing, and repair procedures.
The ability to lead a technical team, manage competing priorities, and keep jobs moving.
Good organizational and problem-solving skills, with a practical approach to day-to-day challenges.
An understanding of workshop scheduling, spare parts coordination, equipment maintenance, and cost control.
Strong communication skills and the ability to work effectively with technicians, customers, suppliers, and management.
A commitment to quality workmanship, workplace safety, and continuous improvement.
Must currently be based in the UAE and available for an in-person interview in Dubai.
Benefits
Salary: AED 15,000 - 20,000
Location: Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates
We are looking for a skilled and reliable
Motorcycle / Bike Mechanic
to maintain, service, and repair motorcycles for a VIP private family in Abu Dhabi, UAE. The ideal candidate must have strong technical knowledge of motorcycles, excellent troubleshooting skills, and the ability to maintain vehicles in excellent working condition.
Key Responsibilities
Perform routine maintenance, servicing, and repairs on motorcycles.
Diagnose mechanical, electrical, and engine-related issues.
Inspect brakes, tires, suspension, transmission, and other components.
Conduct oil changes, tune-ups, and preventive maintenance.
Ensure all motorcycles are safe, clean, and ready for use.
Maintain service records and monitor spare parts and tools.
Handle urgent repairs and ensure high standards of workmanship and confidentiality.
Requirements
Requirements
Proven experience as a Motorcycle Mechanic or Bike Technician.
Strong knowledge of motorcycle engines, mechanical systems, and electrical components.
Ability to diagnose faults and perform repairs independently.
Experience servicing premium or high-performance motorcycles is an advantage.
Good attention to detail, reliability, and professional conduct.
Willingness to work in a private household environment.
Benefits
Monthly Salary: AED 3,000 plus free accommodation.
Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates
Location: US, Boston, MA
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
As Lead Prototype Engineer on the Core Platform team, you will lead and grow a team of prototype engineers and technicians while staying hands-on at the bench. You’ll set the technical standard for how we build, diagnose, and evolve advanced humanoid robotic platforms. Your focus is electrical integration, bring-up, and root-cause analysis across the full hardware lifecycle, from concept and prototyping to field repair. You’ll emphasize reliability and repeatable processes.
WHAT YOU'LL DO
- Lead, mentor, and develop a team of prototype engineers and technicians. Set priorities, allocate work, and raise the team’s technical and process standards.
- Stay hands-on: personally drive troubleshooting and resolution of the most complex electrical issues in prototype humanoid robots, across operational and in-development systems. Lead detailed failure analysis and share learnings with hardware and software engineering teams.
- Own electrical bring-up of new prototype builds, including power distribution, motor drive and actuator electronics, sensor integration, communications buses, and high-density electromechanical integrations.
- Collaborate closely with electrical, mechanical, firmware, and software engineers on prototype design, assembly, and design-for-test.
- Define, maintain, and enforce test procedures, troubleshooting guides, and repair runbooks for the prototyping lab, and make sure the team follows them.
- Design, document, and iterate on cable assemblies, wiring harnesses, and test jigs built for repeated use on dynamic robotic platforms.
- Own lab planning and priorities: build schedules, resource allocation, tooling, equipment, and spares. Balance competing demands from multiple engineering teams.
- Identify and drive continuous improvement in processes and products, reducing downtime, improving test and repair efficiency, and raising first-pass yield and manufacturability.
- Build strong feedback loops across design, build, and test, and communicate status, risks, and lessons learned to engineering leadership.
WHAT WE'RE LOOKING FOR
- Strong, hands-on electrical engineering background in rapid prototyping, debugging custom hardware, and troubleshooting complex electrical systems in robotics or similar domains.
- Deep working knowledge of low-voltage power and mixed-signal circuits, motor drives, connectors, sensors, and compact electromechanical systems. You are comfortable using oscilloscopes, logic analyzers, power supplies, and other bench instrumentation to diagnose faults.
- Experience reading schematics and PCB layouts, performing board-level rework and repair, and designing or specifying harnesses and cable assemblies.
- Prior experience leading or mentoring engineers or technicians, formally or as a technical lead. You are comfortable taking on direct reports and balancing people management with hands-on work.
- Track record of communicating concisely through documentation, procedures, test plans, diagnostics, and lessons learned.
- Adept at collaborating across electrical, mechanical, and software boundaries to solve urgent, ambiguous problems. Mechanical prototyping skills are a plus.
- Comfortable in a high-velocity, high-ambiguity startup setting where priorities shift fast.
Preferred:
- Experience designing for manufacturability and reliability in human-sized or mobile robotics.
- Familiarity with automated test and diagnostic tools used in modern hardware labs.
- Experience building or scaling a prototyping or field engineering team, including hiring and setting up lab processes.
- Mechanical assembly and integration experience alongside strong electrical skills.
WHAT WE OFFER
- Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
- Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
- 401(k) retirement plan with 4% employer match.
- Competitive equity: stock options with meaningful upside as we scale.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
- Freedom to influence the product and own key initiatives.
For this role in Massachusetts, the expected base salary range is $150K–$200K USD per year; your placement in that range depends on how your experience maps to our internal leveling.
Location: United States
ABOUT THE ASSIGNMENT
The Contract Lead R&D Technician facilitates daily workflow and task allocation for technical builds, setting operational priorities and assigning tasks based on dynamic project needs. This hands-on role actively supports the assembly, integration, and troubleshooting of complex AUVs and electromechanical systems while rigorously adhering to all safety protocols. The contractor serves as a primary technical point of contact, interfacing regularly with engineering teams to provide vital technical feedback and progress updates, and aligning with production stakeholders to meet milestone requirements.
WHAT YOU’LL DO
· Contribute to all stages of the vehicle product development and manufacturing life cycle, providing technical feedback to the engineering team.
· Build, integrate, and test complex electro-mechanical assemblies into world-class AUV systems.
· Apply competency in the use of hand tools, assembly tooling, and general manufacturing equipment.
· Complete necessary transactions in computer production systems (MES, NetSuite, JIRA) on a daily basis.
· Provide technical guidance, knowledge transfer, and process support to operators as needed.
· Maintain focus and momentum to drive milestones to on-time completion.
· Manage multiple priorities, organize build workflows, and meet scheduled project deadlines.
· Interface with the Production Supervisor and collaborate with other technicians, providing day-to-day technical task coordination for the production and delivery of various commercial and development products.
· Apply advanced knowledge and skills in hardware assembly, troubleshooting, and repair during manufacturing operations.
· Coordinate workflow priorities for operators to achieve target on-time delivery goals and ensure project milestones stay on schedule.
· Participate in 5S and continuous improvement initiatives; provide constructive feedback on ways to optimize the assembly process.
· Foster a collaborative working environment that supports technical excellence, knowledge sharing, and cross-functional support.
REQUIRED QUALIFICATIONS
· 7+ years of electronics experience in an R&D/prototyping environment.
· Demonstrated ability to execute complex R&D tasks independently with minimal direct oversight.
· Extensive experience building and troubleshooting cables, harnesses, and connectors.
· Proficiency in soldering, crimping, and mechanical cable assembly.
· Working knowledge of the product life cycle (NPI to scaled production) and LEAN manufacturing principles.
· Highly organized, dependable, and detail-oriented with strong written and verbal communication skills.
· Familiarity reading and interpreting electrical schematics and component drawings.
· Hands-on experience with standard electronics test equipment (power supplies, electronic loads, oscilloscopes, function generators, DAQ systems, and measurement sensors).
· Ability to adapt quickly between tasks and balance concurrent technical priorities in a fast-paced environment.
· Eligibility to obtain and maintain an active U.S. Secret security clearance.
PREFERRED QUALIFICATIONS
· Experience with machining, sheet metal fabrication, and 3D printing.
· Demonstrated ability to collaborate effectively across cross-functional engineering and manufacturing teams.
· Experience testing items ranging from small integrated electronics assemblies to large vehicle structures.
· Experience building test setups and executing test procedures to validate design iterations.
· Prior material handling/hoisting experience or MA state hoisting license (overhead gantry, rigging).
· Prior experience in subsea robotics (AUVs, UUVs, or marine/underwater systems).
Contract Rate:
$41.00 – $54.00/hr (dependent on experience)
Location: United States
ABOUT THE JOB
We are looking for an Electronics Technician to join our team in Quonset, RI on a contract basis to support our Dive-XL platform. In this role, you will be working on cutting-edge technology aimed at advancing the state-of-the-possible in subsea robotics. You will play a key role in delivering our AUVs to our customers by working hands-on with our engineering team in a multi-disciplinary environment to scale our AUV production globally. This role will include building complex electromechanical assemblies.
WHAT YOU'LL DO
· Work within a team of multidisciplinary engineers and operations personnel on pressure vessel fabrication and assembly as part of overall AUV production integration
· Fabricate complex wire harnesses, solder electronic modules (including PCBAs), and modify COTS components
· Perform configuration tasks to flash/load correct SW/FW versions onto devices
· Build, test, and integrate complex electrical assemblies into our world-class AUVs
· Design, prototype, and scale manufacturing jigs and fixtures to improve build and test efficiency
· Follow detailed electrical and manufacturing documentation to build to engineering specifications
· Help develop, document, and improve the pressure vessel production process
· 5S work areas, perform part inspections, close out work orders, and follow safety best practices
· Support management of tools, equipment, and lab supplies (maintenance, calibrations, raw material stock)
· Potential for travel offshore to support operations team as needed under the contract scope
REQUIRED QUALIFICATIONS
· 4-12 years of relevant electronics technician experience in fields such as Robotics, Defense, or Avionics
· Capable of carrying out detailed electro-mechanical assembly work with tight-tolerance components/enclosures and complex wire routings
· Familiarity with electrical engineering principles and concepts
· Full understanding of the manufacturing life cycle
· Experience working off of technical documentation, electrical schematics, and engineering drawings
· Commitment to a high-quality product and strong sense of personal accountability
· Ability to perform electrical debug including use of tools such as a digital multimeter, oscilloscope, etc.
· Extremely organized and detail-oriented
· Excellent verbal & written communication skills
· Strong sense of urgency and enthusiasm
· Eligible to obtain and maintain an active U.S. Secret security clearance
PREFERRED QUALIFICATIONS
· Experience in sub-sea robotics (AUVs, UUVs, underwater equipment)
· Experience working with electrical systems up to 400VDC
· Experience working in avionics
· Subsea cable splicing or fabrication experience
· Experience with pressure vessels and/or pressure systems/equipment
· IPC 610 and/or 620 Certification
· Prior experience working with JIRA, Teamcenter (PLM), or NetSuite (ERP) or equivalent
· Experience with low volume/high mix manufacturing
CONTRACT TERMS
This is a contract (non-FTE) position with compensation paid on an hourly basis. Contract duration, renewal, and scope will be defined per the terms of the engagement agreement.
US Hourly Range
· 4–8 years of experience: $28 - $37/hour
· 8–12 years of experience: $32 - $42/hour
Hourly rate will be tailored to your individual qualifications, including job-related knowledge, skills, education, and experience, consistent with contract pay practices.
Location: Valencia
Workplace: OnSite
Role highlights:
- Title: Systems and Software Validation Engineer
- Department: Global Manufacturing Organisation
- Reports to: Head of MAITE Spain
- Location: Valencia, Spain
- Type of Contract: Permanent
- Working model: On-site
- Employment is subject to applicable security screening (incl. SUPO, where required)
Why this role matters:
As a Systems and Software Validation Engineer, you play a vital role in bringing every satellite that reaches our Valencia production line to operational readiness. You will own the first power-on, initial software and firmware loading, and end-to-end systems verification of fully integrated SAR satellites, running automated functional, power, and bus test campaigns, diagnosing issues at the boundary between software, firmware, and electronics hardware, and ensuring configuration control on final activities. Your work lets test campaigns run independently on the line, without pulling engineers away from other teams.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
Your day-to-day responsibilities
- Execute initial satellite power-on, firmware flashing, and subsystem communication verifications.
- Run, debug, and execute automated functional, power, and bus test scripts using Python, Shell, and Linux environments.
- Work with Git repositories to manage test code, track updates, and verify software builds.
- Operate mechanical and electrical ground support equipment (GSE), and troubleshoot electronic hardware, power distribution, and digital interface issues using lab instruments (oscilloscopes, power supplies, multimeters).
- Diagnose whether an anomaly is a test setup issue or a genuine unit fault, and raise non-conformance reports (NCRs) in Jira.
- Maintain detailed test logs and accurate documentation, and ensure configuration control on final activities.
- Assist in managing activities related to satellite launch campaigns.
- Actively contribute to continuous improvement initiatives - procedures, processes, tools, test automation, and 6S.
- Assist in training and mentoring junior technicians, and communicate proactively with team members and supervisors regarding any challenges or obstacles.
- Work closely with the RF Senior Technician, AIT Engineering, and Quality, ensuring clear communication so that satellite build-phase deadlines and technical specifications are met.
What we’re looking for
Must haves:
- Relevant university degree in Aeronautical Engineering, Space Studies, Applied Physics, Electronics, or similar, or equivalent hands-on experience in a related role.
- 4+ years of hands-on experience setting up, debugging, and running real test benches and satellite systems or interfaces, not just executing someone else’s scripts.
- Proficient in a Linux environment, comfortable modifying and debugging Python scripts, and working with Git.
- Systems thinking across avionics, power, and software, enough to tell a test setup fault from a genuine unit fault.
- Experience using lab equipment such as power supplies, multimeters, and oscilloscopes.
- Excellent communication skills, with particular attention to detail in procedures, preparation, and execution.
- Ability to read and interpret technical drawings, assembly instructions, and schematics.
- Proficient in English, both written and spoken, to ensure clear communication in a cross-functional environment.
Nice to haves:
- ICEYE-specific test frameworks, satellite bus specifics, Jira and MES flow, and launch campaign procedures.
- Space or satellite AIT (Assembly, Integration, and Testing) background.
- Experience with environmental testing (e.g. vibration/shaker rigs, thermal testing).
- Experience using Atlassian Cloud (Jira, Confluence).
- Lean & Six Sigma experience.
Application Process
- Talent Acquisition Interview
- Hiring Manager General Interview
- Technical Interview, including a Technical Challenge
- Final Interview
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Quonset Point, United States
WHAT YOU'LL DO
Work within a team of multidisciplinary engineers and operations personnel on pressure vessel fabrication and assembly as part of overall AUV production integration
Fabricate complex wire harnesses, solder electronic modules (including PCBAs), and modify COTS components
Perform configuration tasks to flash/load correct SW/FW versions onto devices
Build, test, and integrate complex electrical assemblies into our world-class AUVs
Design, prototype, and scale manufacturing jigs and fixtures to improve build and test efficiency
Follow detailed electrical and manufacturing documentation to build to engineering specifications
Help develop, document, and improve the pressure vessel production process
5S work areas, perform part inspections, close out work orders, and follow safety best practices
Support management of tools, equipment, and lab supplies (maintenance, calibrations, raw material stock)
Potential for travel offshore to support operations team as needed under the contract scope
REQUIRED QUALIFICATIONS
4-12 years of relevant electronics technician experience in fields such as Robotics, Defense, or Avionics
Capable of carrying out detailed electro-mechanical assembly work with tight-tolerance components/enclosures and complex wire routings
Familiarity with electrical engineering principles and concepts
Full understanding of the manufacturing life cycle
Experience working off of technical documentation, electrical schematics, and engineering drawings
Commitment to a high-quality product and strong sense of personal accountability
Ability to perform electrical debug including use of tools such as a digital multimeter, oscilloscope, etc.
Extremely organized and detail-oriented
Excellent verbal & written communication skills
Strong sense of urgency and enthusiasm
Eligible to obtain and maintain an active U.S. Secret security clearance
PREFERRED QUALIFICATIONS
Experience in sub-sea robotics (AUVs, UUVs, underwater equipment)
Experience working with electrical systems up to 400VDC
Experience working in avionics
Subsea cable splicing or fabrication experience
Experience with pressure vessels and/or pressure systems/equipment
IPC 610 and/or 620 Certification
Prior experience working with JIRA, Teamcenter (PLM), or NetSuite (ERP) or equivalent
Experience with low volume/high mix manufacturing
Location: Valencia
Workplace: OnSite
ROLE HIGHLIGHTS
- Satellite Systems, Software Verification Team Lead
- Location: Valencia, Spain
- Department: Global Manufacturing Organisation
- Reports to: Maite Manager
- Employment type: Permanent
- Workplace model: Office
- Employment is subject to applicable security screening (incl. SUPO, where required)
ABOUT THE ROLE
We are looking for an Satellite Systems, Software Verification Team Lead to own the final verification of our satellites, the stage where an integrated spacecraft is proven to work.
Once a satellite has been integrated, your team takes over. You’ll lead satellite-level functional and end-to-end checkout, onboard software loading and validation, and RF testing in our anechoic chamber, with a team of 5 technicians across systems, software and RF.
This is a hands-on leadership role. You’ll spend real time with your team at the satellite, troubleshooting, unblocking issues and improving how we test. ICEYE is scaling satellite production fast, so you’ll also build the processes, tools and KPIs that let verification keep pace without compromising quality.
We’re looking for a strong electronics engineer who is comfortable with software and enjoys leading people. Space experience is a plus, not a requirement. If you’ve led hands-on electronics testing in a demanding industry such as aerospace, defence, automotive or power electronics, we’ll help you learn the space-specific parts.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
Leading Satellite Verification
- Own satellite-level verification after integration: functional and end-to-end system checkout
- Prove that all onboard systems (power, avionics, software, RF) perform reliably in full configuration
- Be hands-on: lead troubleshooting, isolate faults, unblock issues and keep momentum
Owning Software in Verification
- Own onboard software loading, validation and checkout during production verification
- Maintain and improve test scripts, test automation and software-supported verification flows
- Work with AIT Engineering on software-related issues, telling software faults apart from hardware faults
Overseeing RF Testing
- Make sure RF testing of the satellite in the anechoic chamber is planned, executed and reported to standard, working with the RF specialists in your team
- Keep RF test benches and chamber setups maintained, calibrated and compliant
Quality, Traceability & Compliance
- Plan, execute and report system-level functional tests and inspections
- Maintain configuration control, build discipline and full traceability
- Ensure compliance with applicable aerospace quality standards such as ECSS
- Identify key non-conformances, escalate critical issues and drive resolution of the most impactful ones, supporting root cause analysis led by AIT Engineering
Building Scalable, Repeatable Processes
- Develop work instructions, test procedures and checklists with AIT Engineering and Quality
- Turn unclear inputs into clear, usable processes and reduce tribal knowledge
- Increase throughput and reduce rework while protecting quality
Leading & Developing the Team
- Lead, coach and grow a multidisciplinary team of engineers and technicians
- Build a culture of ownership, accountability and pride in the product
- Teach structured fault diagnosis and test best practices
Working Across Teams
- Be the bridge between verification and engineering (systems, software, RF, AIT)
- Collaborate with Quality, Planning, Supply Chain and the two other production teams (Integration/Mechanical & Thermal; Electronics)
- Prepare verification for higher volumes; define and track KPIs
WHAT WE'RE LOOKING FOR
You don’t need to tick every box. If you have most of the must-haves and the role excites you, we’d like to hear from you.
Must-haves
- A degree in electronics, telecommunications or electrical engineering, or equivalent hands-on experience
- Hands-on experience testing, validating or verifying complex electronic systems, at unit or system level
- Working software knowledge: scripting (ideally Python), loading and configuring software on hardware, version and configuration control
- Experience leading or coordinating a technical team in a hands-on environment
- Ability to read schematics, assembly drawings and test procedures
- Clear communication with engineers, technicians and stakeholders, in fluent English
Nice-to-haves
- Experience in space, aerospace, defence or another high-reliability industry
- RF test experience (spectrum or network analysers, signal generators, anechoic chambers)
- Familiarity with ECSS, NASA-STD or similar standards (such as DO-178C, ISO 26262 or EN 50128)
- Test automation frameworks (such as TestStand, LabVIEW or pytest)
- Experience scaling a test or production process
- Spanish [move to must-haves if Maite confirms it’s required]
WHAT SUCCESS LOOKS LIKE
- Every satellite is verified reliably, predictably, and to standard before it ships
- RF, system, and software verification processes are clear, structured, and scalable
- Problems are isolated and solved at the root, not patched
- The team takes full ownership of verification quality and traceability
- Verification keeps pace with ICEYE's growth
WHY THIS ROLE IS INTERESTING
- You own the moment of truth, proving the satellite works end-to-end
- You'll bring RF, systems, and software verification together under one scope
- You'll shape how verification is done, not just follow existing processes
- You'll work at the intersection of engineering and production, where decisions have immediate impact
APPLICATION PROCESS
- Talent Acquisition Interview
- Hiring Manager General Interview
- Technical Interview, including a Technical Challenge
- Peer & Culture Interview
- VP Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependent on experience, and will be negotiated individually.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
What You’ll Do
First Line of Defense:
Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
Incident Management:
Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
Monitoring & Alerting:
Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
Infrastructure & Pod Health:
Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
Data Center Tech Support:
Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
Migrations & Provisioning:
Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
Code Deployments: Use Jenkins to deploy code updates across all our environments.
Network & Operations:
Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
Automation & Process:
Identify opportunities to automate daily operational tasks and document workflow procedures.
On-Call & Flexibility:
Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.
The Right Fit
Experience:
2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
Technical Fundamentals:
Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
Problem Solving & Automation:
Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
Communication:
Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.
Diversity, Equity, & Inclusion
Even if you don’t meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture.
At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.
Location: Warsaw, Poland
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Tasks and Responsibilities:
Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources
Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT
Coordinate business development activities such as identification and communication with client
Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy
Execution/coordination of local projects at the site
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Escalation point for help/service desk and on site 2nd level support
Implementation of local application enhancements and provide local application support (where required)
Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site.
Must be willing and able to provide hands on technical support when required
Participate and assist with global IT initiatives (where required)
Requirements
A strong understanding of Information Technology; trends, products and solutions
Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians
Knowledge of business development, especially spotting and developing business opportunities with the customer
Customer focused with a passion and drive for customer satisfaction and delivering business values
ITIL certification is an advantage
Excellent communication and negotiation skills with strong service orientation
Willingness to travel when required
Multitasking as well as ability to “think outside of the box”
Fluency in English and Polish (spoken and written)
Candidates have to declare Criminal record extract not older than three months
Benefits
Birthday Voucher
in the amount of
180 PLN
- valid for one year
Additional one day of vacation
to your yearly entitlement every two years of work relationship
Reimbursement of glasses on prescription
in the amount of
300 PLN
every two years
Work-Anniversary Voucher
(after 5-, 10- and 15-year anniversary)
Wedding and Baby-born Voucher
(gift to celebrate the special moments)
Recognition Award and Appreciation Voucher
for exceptional work on internal as well as customer projects
Fishing for Friends Program
Is
IT
in your DNA?
RESPONSIBILITIES: As a SpaceX recruiter, you will run a full desk with a variety of duties and responsibilities focused on the sourcing, screening, interviewing, and onboarding of top talent candidates to fill mission critical positions.
ОфисBastrop
УдалённоСтажёрRemote (United States | Canada)
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Mexico City, Mexico
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Edmonton, Alberta, Canada; While we thank all applicants for their interest, only candidates in consideration for the role will be contacted
География найма не уточнена
seniorГеография найма не уточнена
География найма не уточнена
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates
