Вакансии

Location: San Francisco Workplace: Hybrid About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE We’re hiring an experienced Engineering Manager to lead Dashboard, the team helping customers get more value from the WorkOS suite and helping WorkOS grow as a business. We’re looking for a leader who is excited to manage engineers, but approaches the role as a startup founding member would. You’ll lead engineers working across customer onboarding and growth, billing and monetization, and AI assistance in the WorkOS dashboard. The team’s work connects the customer journey from signup and integration through production and expansion. You’ll partner closely with design, go-to-market, finance, and other engineering teams to make that journey simpler and more effective. This role offers meaningful autonomy to shape what we build and why. It’s a great fit for a strong product thinker who enjoys working closely with product managers and taking the lead on product decisions when the opportunity calls for it. You’ll have room to identify customer problems, propose new directions, and carry ideas from discovery through launch, with ownership of the outcomes. If you’re excited by the chance to combine engineering leadership with product judgment, there’s a lot to build here. You’ll also drive technical strategy, empower your team to execute on projects with a direct impact on customer success and the business, and play a pivotal role in scaling the team and recruiting exceptional engineers. WHAT YOUR TEAM WILL BUILD - Growth and onboarding: help developers move from signing up to integrating and running WorkOS in production. Improve onboarding and next steps, and work with go-to-market teams on timely outreach informed by product signals. - Billing and monetization: build annual-credit capabilities, make billing more reliable and automated, and give customers clearer pricing, usage, and credit information in the dashboard. - AI assistance for developers: bring the Dashboard Agent, WorkOS MCP server, Ask WorkOS, and Support Bot into a coordinated experience, with shared retrieval, evaluations, and quality standards. Help developers get useful, consistent answers and make progress with WorkOS. RESPONSIBILITIES - Build and lead a high-velocity team that ships product fast and with polish across growth, monetization, and developer assistance. - Be deeply technical and hands-on: read the PRs, write prototypes, and work with technical leads on architecture and project scope. - Shape the roadmap in close partnership with product managers, design, go-to-market, finance, and engineering. Bring your own product perspective, identify opportunities, and drive product decisions directly where needed—from defining the problem and choosing an approach to measuring the outcome. - Help the team improve the customer journey from signup to production and expansion, using product signals and customer feedback to choose what to build next. - Balance rapid product iteration with the reliability and correctness customers need from billing and the quality they expect from AI assistance. - Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. - Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. - Coach, mentor, and grow a team of curious, driven engineers through direct feedback, clear goals, and meaningful ownership. - Partner with recruiting to attract, hire, and retain exceptional engineering talent. QUALIFICATIONS - Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact. - You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. - Bias for action and scrappiness: You don’t over-optimize for process. You optimize for velocity, customer value, and learning. - You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy. - You ask "why" obsessively, and you push yourself (and your team) to learn constantly. - You build trust, give direct feedback, and create space for engineers to thrive. - You have experience partnering with internal recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large and important part of your role, and have a track record of recruiting, hiring, and mentoring top engineering talent. - You’re a strong product thinker who connects customer needs, technical possibilities, and business outcomes. You collaborate well with product managers and are comfortable driving product decisions yourself, using customer insight and evidence to make tradeoffs and build alignment. Experience with onboarding and growth, billing systems, or customer-facing AI products is especially relevant. You do not need prior experience in all three areas. Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

250 000 – 320 000 $

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit is growing, and so are the legal complexities of our business. We're looking for a Senior Legal Counsel to help us navigate them with clarity, speed, and commercial savvy. You'll serve as in-house legal subject matter expert, partnering closely with the executive team to lead product legal strategy and execution—especially around privacy, data, AI and compliance, commercial contracts, customer security requirements, and scalable legal support for our teams. A key focus will be helping Kit respond to a growing volume of privacy questions—particularly as one of our newer products, Subscriber Signals https://kit.com/features/signals, evolves by building practical, repeatable systems that provide timely and consistent guidance at scale. You'll help shape the legal backbone of a fast-moving tech company with multiple revenue streams—including SaaS, digital commerce, paid reccomendations, and advertising—and a rapidly growing platform for creators. To advise the business effectively, you'll develop a deep understanding of Kit, SparkLoop https://sparkloop.app/, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. You'll be at the center of complex, cross-functional problems where product, business, and legal strategy meet—all in service of helping creators build more valuable businesses.   YOUR SUPPORT SYSTEM You'll report to our Chief Operating Officer, Brian Bevel https://www.linkedin.com/in/brian-bevel-92895ba/, and partner regularly with leaders across product, sales, finance, and people operations. You'll own our core legal work in-house, reduce the need for outside counsel, and know when specialized outside counsel is truly needed.   WHAT YOU'LL DO - First week: Get up to speed on our business model, current goals, and products. Learn about the product, SparkLoop, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. Meet key internal stakeholders and our external counsel. Review our most common legal agreements, privacy questions, and customer security requests to assess where we have risk, opportunity, ambiguity, or recurring work that can be handled more efficiently. - First month: Get your arms around active data processing, privacy, AI, and other legal initiatives, and build a "what's on deck" view of upcoming legal needs. Map the recurring privacy support questions arising across Kit—particularly around Subscriber Signals, and begin designing a scalable intake, guidance, and escalation system. Partner with Sales, Sponsorships, Security, Product, and Engineering to move faster without cutting corners. Take ownership of GDPR and data compliance vetting and establish a clear process for responding to customer security questionnaires. - First six months: You’re the go-to partner for legal considerations across the business, particularly for our product, engineering, security, and GTM teams. Build scalable systems—such as playbooks, templates, intake processes, and self-service guidance—for answering recurring privacy, data-use, and compliance questions. Partner throughout the product lifecycle on initiatives and feature releases, with particular attention to Subscriber Signals and our connected ecosystem of products. Prioritize our biggest legal risks, reduce unnecessary reliance on outside counsel, and streamline legal workflows to increase speed, confidence, and self-service. - First year: Help Kit operate at a higher level of legal maturity across privacy, compliance, product counsel, commercial contracts, and security support. Establish durable systems that allow teams to answer common questions independently while escalating higher-risk matters appropriately. Help us treat privacy, data, and compliance as strategic enablers—not just boxes to check—and significantly reduce our reliance on outside counsel for work we can handle effectively in-house.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Deep expertise in data, compliance, and product—this is where you'll spend most of your time. - Strong ability to navigate U.S. and European data privacy laws (e.g., GDPR, CCPA), including familiarity with data controller vs. processor distinctions and how they shape vendor and product decisions. - Ability to translate privacy and compliance requirements into scalable playbooks, templates, intake processes, and self-service guidance - Experience supporting customer security questionnaires and partnering effectively with security, sales, product, and engineering teams - Familiarity with SOC 2 Type II and the legal, privacy, and customer requirements associated with it, even if you haven't directly owned a certification process - Understanding of intellectual property law, especially related to brand, content, and software - Understanding of commercial contracts—you'll become the go-to person for these at Kit. - Clear communicator and trusted advisor—able to simplify complexity and help others make informed decisions Experiences - Experience as in-house counsel at a tech company or serving a tech portfolio at a top-tier firm that's well-known for their work with startups (e.g., Fenwick & West, Cooley) - J.D. from an accredited law school in the United States - Active member in good standing of a State Bar Association Traits - Strategic thinker who sees legal as a lever, not a blocker - Deeply curious and business-oriented—you start by understanding the goals, then explore the smartest paths to get there. - Collaborative partner who can navigate conflict productively - Deep belief that creator success is our success—you consider both Kit and our customers in every recommendation - A "how might we" problem-solver who finds creative, business-aligned paths through legal challenges   WHAT WON'T SET YOU UP FOR SUCCESS - Needing a team of in-house peers or co-counsel to pressure-test every decision—you'll be our sole in-house legal expert, with outside counsel available as needed - A strongly risk-averse or "no-before-yes" mindset—we need you to help us move, not just stop us from tripping - Thinking in a legal vacuum—if you're not factoring in our goals, numbers, or creators, your advice won't land - Struggling with speed or ownership—if you prefer long timelines or wait to be told what to do, this won't be the right environment. We move quickly and expect people to take initiative, spot problems, and drive solutions.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. For this role, we're looking for someone located in the United States.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. This role is an individual contributor level 4 ($227,000) or 5 ($252,000). Our other perks and benefits include:   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview with cross functional stakeholders (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit is growing, and so are the legal complexities of our business. We're looking for a Senior Legal Counsel to help us navigate them with clarity, speed, and commercial savvy. You'll serve as in-house legal subject matter expert, partnering closely with the executive team to lead product legal strategy and execution—especially around privacy, data, AI and compliance, commercial contracts, customer security requirements, and scalable legal support for our teams. A key focus will be helping Kit respond to a growing volume of privacy questions—particularly as one of our newer products, Subscriber Signals https://kit.com/features/signals, evolves by building practical, repeatable systems that provide timely and consistent guidance at scale. You'll help shape the legal backbone of a fast-moving tech company with multiple revenue streams—including SaaS, digital commerce, paid reccomendations, and advertising—and a rapidly growing platform for creators. To advise the business effectively, you'll develop a deep understanding of Kit, SparkLoop https://sparkloop.app/, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. You'll be at the center of complex, cross-functional problems where product, business, and legal strategy meet—all in service of helping creators build more valuable businesses.   YOUR SUPPORT SYSTEM You'll report to our Chief Operating Officer, Brian Bevel https://www.linkedin.com/in/brian-bevel-92895ba/, and partner regularly with leaders across product, sales, finance, and people operations. You'll own our core legal work in-house, reduce the need for outside counsel, and know when specialized outside counsel is truly needed.   WHAT YOU'LL DO - First week: Get up to speed on our business model, current goals, and products. Learn about the product, SparkLoop, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. Meet key internal stakeholders and our external counsel. Review our most common legal agreements, privacy questions, and customer security requests to assess where we have risk, opportunity, ambiguity, or recurring work that can be handled more efficiently. - First month: Get your arms around active data processing, privacy, AI, and other legal initiatives, and build a "what's on deck" view of upcoming legal needs. Map the recurring privacy support questions arising across Kit—particularly around Subscriber Signals, and begin designing a scalable intake, guidance, and escalation system. Partner with Sales, Sponsorships, Security, Product, and Engineering to move faster without cutting corners. Take ownership of GDPR and data compliance vetting and establish a clear process for responding to customer security questionnaires. - First six months: You’re the go-to partner for legal considerations across the business, particularly for our product, engineering, security, and GTM teams. Build scalable systems—such as playbooks, templates, intake processes, and self-service guidance—for answering recurring privacy, data-use, and compliance questions. Partner throughout the product lifecycle on initiatives and feature releases, with particular attention to Subscriber Signals and our connected ecosystem of products. Prioritize our biggest legal risks, reduce unnecessary reliance on outside counsel, and streamline legal workflows to increase speed, confidence, and self-service. - First year: Help Kit operate at a higher level of legal maturity across privacy, compliance, product counsel, commercial contracts, and security support. Establish durable systems that allow teams to answer common questions independently while escalating higher-risk matters appropriately. Help us treat privacy, data, and compliance as strategic enablers—not just boxes to check—and significantly reduce our reliance on outside counsel for work we can handle effectively in-house.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Deep expertise in data, compliance, and product—this is where you'll spend most of your time. - Strong ability to navigate U.S. and European data privacy laws (e.g., GDPR, CCPA), including familiarity with data controller vs. processor distinctions and how they shape vendor and product decisions. - Ability to translate privacy and compliance requirements into scalable playbooks, templates, intake processes, and self-service guidance - Experience supporting customer security questionnaires and partnering effectively with security, sales, product, and engineering teams - Familiarity with SOC 2 Type II and the legal, privacy, and customer requirements associated with it, even if you haven't directly owned a certification process - Understanding of intellectual property law, especially related to brand, content, and software - Understanding of commercial contracts—you'll become the go-to person for these at Kit. - Clear communicator and trusted advisor—able to simplify complexity and help others make informed decisions Experiences - Experience as in-house counsel at a tech company or serving a tech portfolio at a top-tier firm that's well-known for their work with startups (e.g., Fenwick & West, Cooley) - J.D. from an accredited law school in the United States - Active member in good standing of a State Bar Association Traits - Strategic thinker who sees legal as a lever, not a blocker - Deeply curious and business-oriented—you start by understanding the goals, then explore the smartest paths to get there. - Collaborative partner who can navigate conflict productively - Deep belief that creator success is our success—you consider both Kit and our customers in every recommendation - A "how might we" problem-solver who finds creative, business-aligned paths through legal challenges   WHAT WON'T SET YOU UP FOR SUCCESS - Needing a team of in-house peers or co-counsel to pressure-test every decision—you'll be our sole in-house legal expert, with outside counsel available as needed - A strongly risk-averse or "no-before-yes" mindset—we need you to help us move, not just stop us from tripping - Thinking in a legal vacuum—if you're not factoring in our goals, numbers, or creators, your advice won't land - Struggling with speed or ownership—if you prefer long timelines or wait to be told what to do, this won't be the right environment. We move quickly and expect people to take initiative, spot problems, and drive solutions.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. For this role, we're looking for someone located in the United States.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. This role is an individual contributor level 4 ($227,000) or 5 ($252,000). Our other perks and benefits include:   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview with cross functional stakeholders (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3 In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact. Key Responsibilities - Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide. - Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets - Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence - Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets - Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans - Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes - Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions - Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability - Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Vendor Performance & Governance - Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans - Lead recurring executive business reviews and performance discussions with partner leadership teams - Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership - Monitor operational performance and proactively identify service risks or quality concerns - Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem - Drive consistent governance standards, regulatory alignment, and operational excellence across vendors - Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions Commercial & Partnership Management - Build trusted, long-term relationships with external partner leadership teams - Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes - Strengthen strategic partnerships to support business growth and customer outcomes - Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication - Collaborate cross-functionally and externally to resolve sensitive operational challenges - Support customer and internal stakeholder conversations requiring partner expertise - Identify and source new partners to strengthen global coverage and capabilities Vendor Ecosystem Development - Identify operational or geographic gaps within the vendor ecosystem - Evaluate and onboard new partners to strengthen Oyster’s global coverage - Recommend improvements to ecosystem strategy, scalability, and service quality - Partner cross-functionally to evolve how Oyster leverages and manages external vendors - Drive initiatives that improve partner consistency, efficiency, and customer experience Strategic Business Partnership - Advise internal teams on vendor capabilities, strengths, and operational considerations - Guide partner selection decisions based on customer needs and business priorities - Share insights from vendor trends, escalations, and operational performance data - Partner with Go-To-Market teams to support deal strategy and customer solutions - Enable scalable and commercially sound global employment solutions - Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Escalation Leadership - Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements - Lead high-impact escalations across external partners and internal teams with limited direction - Coordinate cross-functional and cross-partner responses to critical operational issues - Protect customer experience while balancing operational and commercial priorities - Identify root causes and recurring trends across escalations - Drive preventative improvements and operational maturity across the partner ecosystem - Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. - Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency. Projects - Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements - 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment - Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls - Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment - Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards - Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews - Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs - Highly strategic thinker with the ability to balance operational detail with long-term business goals - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements - Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges - Exceptional relationship-building and influencing skills across internal and external stakeholders - Strong ownership mindset with the ability to operate autonomously in a fast-paced environment - Experience managing complex escalations and driving resolution across multiple stakeholders - Excellent communication and presentation skills, both written and verbal - Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams - Process-oriented and continuously looking for ways to improve scalability and operational maturity - Comfortable working in ambiguity and helping shape evolving operational functions and frameworks - Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams - [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER) - [BONUS] Experience building or scaling vendor governance programs and operational frameworks - [BONUS] Additional languages - [BONUS] Have worked in a fast-paced, scaling startup or global tech environment - [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management You'll also need - A reliable home internet connection (or be able to get one) - Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Location: EMEA; Toronto; Ireland; Portugal; United Kingdom; Spain Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. THE ROLE Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within -5 / +3 UTC. As Senior Director of Product for our Employer of Record offering, you will own the product vision, strategy and execution across the full EOR employment lifecycle, from onboarding and documentation through time off, benefits, pay and offboarding. That spans the workflows our customers use, the internal tooling our operations teams rely on, and the experience of the employees we employ on our customers' behalf. This is the core of Oyster's business and it is operationally and legally complex. A payroll delay, a contract issue or a compliance gap becomes a customer escalation, a legal question and an operations fire on the same day. We want someone who treats the whole journey as one experience, for our customers and for the people who have to run it. As a part of the senior leadership team at Oyster, you will be shaping strategy well beyond your own teams, setting direction across multiple product development teams and trusted to make the calls that define where this part of the business goes. You will be leading through real change: we are raising the bar on performance, moving toward direct feedback and radical candour, and reshaping how we build with AI. WHAT YOU WILL OWN - Own the product vision, strategy and roadmap for EOR, and connect team-level work to company outcomes. - Be accountable for the end-to-end performance of the platform, including the downstream operational reality, not only what ships. - Turn highly localised, complex regulation into scalable, automated workflows rather than manual workarounds held together by our operations teams. - Prioritise across new capability, regulatory requirements, technical debt and operational improvement, across several teams at once. - Coach and grow a team of product managers and group product managers, moving them from delivering features to owning problems and outcomes. - Partner with Engineering and Design leadership as a real counterpart, holding proper tension on trade-offs without dominating or giving in too easily. - Partner with Operations, Legal and Finance to shape where this business goes, including the margin and risk picture. - Build an AI-first way of working in the product organisation: how we discover, prototype and learn, not just what we ship. WHAT WE ARE LOOKING FOR - 10+ years in product management, including 5 to 7 years leading other product managers, with measurable business and customer outcomes behind you. - Experience in operationally or legally complex B2B or Fintech. HR tech, EOR, payroll or compliance is ideal, though the complexity matters more to us than the sector. - A systems thinker who starts from first principles and diagnoses before proposing. - Hands-on experience using AI to change how your team works, not only what it ships. We will ask what decision changed because of something you learned. - Able to set product vision at business-unit level and generate real buy-in when priorities shift. - Proven people leadership: coaching product managers into leaders, holding a clear bar, having the difficult conversation early. - Experience leading through structural change, and comfort with ambiguity as an opportunity rather than a risk. - Communication strong enough to influence senior stakeholders, backed by a mechanism that turns agreement into delivery. You'll also need - A reliable home internet connection, or be able to get one. - Fluent English language skills. HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Location: Germany; Slovenia; Netherlands; Berlin Office; Portugal; Finland; Slovakia; Ireland; Bulgaria; United Kingdom; Spain; Greece Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. 🎯 Your main goal will be to design and scale the programs, systems, and playbooks that help n8n retain, grow, and delight our most strategic enterprise customers, while working with the scaled Customer Success team to ensure a cohesive customer journey across segments. To make that happen, you’ll turn customer insights and company goals into repeatable programs that enable our Customer Success team to operate effectively at scale: BUILD AND SCALE CUSTOMER SUCCESS PROGRAMS - Design and continuously improve strategic programs across onboarding, adoption, QBRs, renewals, executive escalations, and other critical moments in the customer journey. - Develop customer segmentation strategies and codify the engagement models and playbooks CSMs should use across different customer tiers. - Create scalable enablement materials, including playbooks, templates, battlecards, and training, so programs are executed consistently across the team. TURN CUSTOMER DATA INTO ACTION - Build and maintain our customer health scoring model in partnership with RevOps and Data, using meaningful signals of customer risk, adoption, and expansion opportunity. - Partner with Customer Success leadership and operations to translate retention and expansion goals into clear initiatives, timelines, metrics, and operating rhythms. - Track program performance across metrics such as adoption, NRR, churn, CSAT, and NPS, identifying what is working and where we should iterate. CONNECT CUSTOMER INSIGHT ACROSS N8N - Lead cross-functional initiatives such as voice-of-customer programs, customer advisory boards, and product feedback loops. - Partner closely with Sales, Product, Marketing, RevOps, and Engineering to ensure customer insights inform decisions across the business. - Build mechanisms that turn frontline customer feedback into structured, actionable insights for relevant teams. DRIVE ADOPTION AND CONTINUOUS IMPROVEMENT - Lead change management for new Customer Success tools, programs, and processes, including communication, training, rollout, and adoption. - Gather feedback from CSMs and stakeholders to continuously improve programs and remove friction from how the team operates. - Take an iterative approach to program development, launching practical first versions, measuring their impact, and improving them quickly. REQUIREMENTS MUST-HAVES - 🚀 Customer Success program experience: You have 5+ years of experience in Customer Success, Revenue Operations, Strategy & Operations, or a related function, including at least 2 years focused on building programs or processes rather than directly managing accounts. - 📊 Analytical mindset: You’re comfortable using customer and revenue data to define metrics, identify patterns, and measure program impact in tools and systems. - 🧭 Cross-functional project leadership: You have strong project management skills and experience leading initiatives involving stakeholders across teams such as Sales, Product, Marketing, and RevOps. - 💬 Clear communication: You communicate complex ideas clearly in writing and verbally, and you’re comfortable presenting recommendations and results to senior leadership. - ⚡ Bias toward action: You’re comfortable operating with ambiguity, launching a strong v1, gathering feedback, and iterating quickly based on what you learn. NICE-TO-HAVES - 📈 High-growth SaaS experience: You’ve worked in a fast-growing, product-led SaaS environment where processes and programs needed to evolve quickly. - 🔧 Customer Success tooling: You have hands-on experience with Customer Success platforms such as Gainsight, Catalyst, or Vitally and CRM systems such as Salesforce or HubSpot. - 🤖 Technical product exposure: You have experience working with workflow automation, developer tools, or another technical product used by technical teams. - 🎙️ Voice of the customer: You’ve built or scaled a customer advisory board, voice-of-customer program, or another structured customer feedback initiative. Why join us? At n8n, you’ll have the opportunity to shape how Customer Success operates as we scale. Your work will directly influence how we retain and grow strategic customers, how our CSMs engage them, and how customer insight feeds back into teams across the company. You’ll work highly cross-functionally and have meaningful visibility into some of the most important customer and revenue challenges at one of Europe’s fastest-growing startups. You’ll join a remote-first environment where autonomy, experimentation, and continuous improvement are part of how we work — and where you’ll have room to build programs that can scale with the company. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.

Location: San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion is building the operating system for knowledge work, and we want people to be able to do substantive knowledge work from their phone. A great native app is what makes that possible. On Android, that means Notion should feel like it was built for the platform: fast to open, smooth to scroll, and reliable offline or on a spotty connection. We’re investing in a more native foundation for how people read, write, and edit in Notion. That lets users capture ideas in the moment, find answers across their workspace, manage tasks and projects, and work with teammates, with the speed, polish, and dependability people expect from the best apps on their phone. As an Android engineer, you’ll help build that native foundation, from how pages render and how people write and edit, to the navigation and app chrome people use every day, like Home, Search, and Inbox, along with the shared frameworks the rest of the app is built on. You’ll work across the Android stack, with chances to dig into our shared Rust layer and the AI tools we use for mobile development. Along the way, you’ll pair with experienced product and mobile AI engineers to find what slows the team down, try new Android capabilities, and help decide what ships in the app. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE - Ship the core Notion experience on Android: Build and polish the surfaces people use every day—opening and reading pages, writing and editing, navigating the app, and the Home, Search, and Inbox tabs—on a native Kotlin and Jetpack Compose stack that is fast to open, smooth to scroll, and dependable offline. - Build with product and design, and iterate fast: Partner with product managers and designers to turn ideas into shipped features, then use feedback and data to make them better. Use AI coding tools and agents to build, test, and investigate faster, while you stay accountable for review, validation, and quality. - By the end of your first year, own a core product area: Take a core part of the Android app, like Home, Inbox, or a piece of the editor, from idea to launch, and shape it into an experience that helps people do their life’s work from their phone. - Make the app feel fast and reliable: Find and fix issues in startup time, scrolling, typing latency, crashes, and memory use across the surfaces you own, and add the tests and monitoring that catch regressions before users do.   SKILLS YOU'LL NEED TO BRING - Solid Android fundamentals: You’ve built and shipped Android apps, through work, internships, or your own projects, and you’re comfortable with modern Android—Kotlin, Jetpack Compose, Coroutines/Flow, and Gradle. Experience with a large, modular codebase is a plus. - Care for native UI and performance: You enjoy making UI feel fast and smooth, and you’re curious about things like custom text rendering, complex lazy lists, or rich-text editing. Experience with performance profiling, realtime collaboration, or offline sync is a plus. - Product instincts: You care about how the app feels to use, not just how it works. You sweat the details of interactions and polish, and you use feedback and data to decide what to build next. - Thoughtful problem-solving and clear communication: You build a clear picture of the problem before jumping to a fix, you can explain trade-offs in writing, and you ask for help early when you’re stuck. Experience moving a hybrid or web-based surface to native, or building something from 0→1, is a plus. - AI-native, end-to-end engineering practice: You use AI tools and agents as real collaborators, framing tasks clearly, reviewing generated changes, testing behavior, and designing workflows that make the broader team more effective. Web experience (TypeScript, React, Node) is welcome but not required. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $150,000 - $168,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21   #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Оплачиваемое тестовое задание. Выплаты 2 раза в месяц (криптовалюта или карта). Старт работы через 2 недели.

5 000 – 8 000 $

Location: San Francisco; Remote; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re looking for a high-performing strategic finance professional to join our growing Product Finance team. Training is one of Baseten's fastest-evolving businesses and it won't be the last new product line we launch. You'll own the economics of Training end to end and be the finance owner for new products as they go from idea to launch to scale, partnering directly with Product, Engineering, Infrastructure, and GTM leadership on the pricing, margin, and capacity decisions that shape each business. This is a builder role: much of what you'll own doesn't exist yet as a model, a dashboard, or a process. This role is ideal for someone with 5 to 8 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based company is a plus. RESPONSIBILITIES - Build and maintain cost-to-serve models for Training engagements across compute, delivery time, and reserved capacity - Own Training pricing and recommend structures across committed engagements, usage-based pricing, and packaged offerings - Track training capacity utilization and tie capacity plans to pipeline - Run the monthly Training business review across bookings, utilization, margin, pipeline, and renewal and expansion trends - Own the Training forecast and annual plan, including compute needs, unit costs, and multi-year P&L - Partner with Product on new products from concept onward, building pre-launch business cases, cost-to-serve views, and go/no-go recommendations - Set launch pricing and packaging for new products - Define success metrics and scale criteria at launch REQUIREMENTS - Bachelor's degree in Business Administration, Finance, or Economics - 5+ years of experience in strategic finance at a high-growth company, PE/VC investing, and/or investment banking - Excellent financial modeling and analytical skills, including building unit economics or cost-to-serve models from raw usage and cost data - Ability to synthesize complex information into clear recommendations for executives - Comfortable building from scratch and making decisions with incomplete data in a fast-moving environment - Strong attention to detail with a bias toward ownership and execution - Excellent communication and presentation skills - High intellectual curiosity and interest in AI / infrastructure / developer tooling - Advanced Excel / Google Sheets skills; familiarity with SQL or BI tools is a plus NICE TO HAVE - Experience with GPU compute economics or cloud infrastructure - Familiarity with how ML model training and fine-tuning work - Experience with product-led growth economics, such as free tiers, credits, and conversion - Experience pricing or launching a new product line BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Remote - Canada What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: The Storage Team at Honeycomb is the backbone of our platform, responsible for the performance, reliability, and scalability of storing and querying billions of events. We design and own the architecture that powers correct and dependable query results — enabling every product experience from Metrics to Triggers and SLOs. As a senior engineer on Storage, you’ll work on high-impact systems where our customers may never see your code directly, but they’ll rely on it every time they use Honeycomb. What you’ll do in the role: Build and deliver high-quality solutions. You will design and implement solutions that power Honeycomb’s query and data storage infrastructure. Whether it’s improving query performance, evolving the Retriever service, or making our storage layer more reliable, you’re eager to jump in and add value where the team needs it most. Scope and deliver projects independently. You’re comfortable breaking down complex storage and querying problems into achievable steps, surfacing trade-offs, and pulling in teammates when needed. You take ownership end-to-end — from design to production support — reducing toil and ensuring our systems deliver measurable customer and business impact. Collaborate with cross-functional partners. You’ll work closely with Product Management and other engineering teams to connect technical solutions to product needs, from problem discovery through solution design and delivery. Much of our work is behind the scenes, but it enables every Honeycomb product experience, from Metrics to Triggers and SLOs. Support our services in production. We believe in owning the software we build. Every engineer on Storage participates in on-call rotations, helps define team KPIs and SLOs, and proactively reduces toil by addressing reliability challenges before they reach customers. Learn new ways to solve complex problems. As Honeycomb grows, so do the challenges of scaling our systems. You will explore new technologies, data storage techniques, and query optimization strategies to keep performance and reliability strong at scale. Thrive on collaboration. You enjoy pairing, reviewing code, and offering constructive feedback. You model strong ownership and help your teammates grow, while keeping conversations forward-looking and focused on business value. What you’ll bring to the role: Technical leadership in storage and querying. You’ve led the design of patterns and guidelines that improve performance and reliability, and you bring expertise in writing Go along with experience working on high-throughput or complex systems. Prior experience with database engineering is a plus, as is comfort with Kubernetes. Curiosity and experimentation. You learn by digging in — individually, in pairs, or as a team. You ask questions to better understand complex systems, explore trade-offs, and believe in learning from incidents as a way to improve both technology and practices. Focus on business outcomes. You tie technical decisions to customer and company impact, weighing whether work is necessary now or later, and considering how projects affect the broader business. Strength in mentorship and teamwork. You guide engineers through code reviews and help spread knowledge across a team with diverse skillsets so that ownership of critical paths is shared, not siloed. Resilience in collaboration. You thrive in a senior-heavy team, giving and receiving feedback with grace, and contributing to a culture where tough problems and hard conversations lead to better outcomes. Execution with impact. You can scope and deliver complex, multi-team projects while balancing production realities, proactively reducing toil, and ensuring systems deliver measurable customer value. Deep debugging expertise. You’re trusted to diagnose and resolve the toughest production issues across the stack, restoring reliability where others may be stuck. Influence beyond your team. You multiply impact by sharing knowledge, guiding adoption of new technologies, and driving foundational work that benefits Honeycomb engineering as a whole. Base Salary based on level of experience $250,000 — $280,000 CAD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The LangSmith team owns and builds LangChain's core platform for observability, evaluation, and production reliability of AI systems. From tracing and annotation to run rules, evaluations, and beyond, this team owns LangSmith end-to-end. If you want to define what great AI observability looks like at production scale, this is where that work gets done. ABOUT THE ROLE We're looking for a Product Manager to own key parts of LangSmith. Building AI products is changing the way software teams work; LangSmith is the observability, evals and deployment platform that makes shipping reliable AI systems possible. WHAT YOU'LL DO This role sits at the intersection of user experience and production infrastructure. You'll partner with engineers to build features that feel intuitive while solving deeply technical problems: versioning complex prompt chains, debugging multi-step agent failures, or designing evaluation systems that scale from 10 to 10,000 test cases. You'll work directly with customers — from early-stage startups shipping their first agent to enterprises running mission-critical AI systems — to understand where the platform breaks down and what capabilities unlock new workflows. - Own the roadmap for a core area of the LangSmith platform. - Work with customers to understand their challenges and define new product features. - Work with engineering to define scope, make technical tradeoffs, and ship high-impact features quickly. - Help shape product strategy alongside our founders and leadership team. WHAT YOU'LL BRING - 3+ years of product management or engineering experience, ideally building developer tools, infrastructure products, or technical SaaS platforms. - Deeply technical — you can hold your own in conversations about API design, system architecture, data pipelines, and debugging production issues. - Bias toward action — you'd rather ship, learn, and iterate than build the perfect solution upfront. - Strong written and verbal communicator who can align cross-functional teams around a shared vision. NICE TO HAVE - Computer Science, Engineering, or equivalent technical background. - Previous experience at a high-growth startup or developer-focused company. - Hands-on experience building with LLMs, agents, or AI applications. - Annual salary range: $180,000-$240,000 Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

QA Engineer (Junior+) в iGaming startup IT Вакансии Ищем Manual QA с коммерческим опытом от 1 года в web-продуктах. Компания: iGaming startup Формат: — Уровень ЗП: — Занятость: — 🖥 Формат Украина / Беларусь 🕹 Работодатель iGaming startup — 🕹 Список обязанностей: — Будешь работать напрямую с QA, dev, design и Product.

Зарплата не указана

🔹 Run the full recruiting cycle from hiring-manager brief to offer. 🔹 Source, screen and attract candidates across USA, MENA, EU and LATAM.

Зарплата не указана

Ищем самостоятельного Lead Backend Developer, который сможет совмещать сильную техническую экспертизу с управлением backend-командой. Это hands-on роль: около 50% development / 50% technical leadership.

Зарплата не указана

4+ years of proven success in outbound sales and high-level account management, specifically closing net-new business. Strong experience in a Mid-Market sales motion, demonstrating the ability to navigate longer, more complex deal cycles and break into executive teams (VP to C-Suite).

95 000 – 105 000 $

Own end-to-end product design initiatives that cover the whole product experience (visual, interaction, motion, brand integration), to create thoughtful, high-quality user-centered mobile experiences. Prototype quickly in Figma and with AI and low-code tools like Replit, Lovable, and Claude, so you can get real, testable ideas in front of people early.

168 000 – 245 000 $

Location: New York, NY (HQ); Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Our world-class sales organization is looking for self-motivated teammates with high social intelligence and a natural inclination for selling and partnering to accelerate our growth as we scale rapidly! Individuals who are eager to learn, embrace challenges, and passionate about succeeding will thrive at Ramp. Our Partner Development Representatives act as the initial point of contact and are responsible for hunting and qualifying partners to build new partnerships that drive sales opportunities for Ramp. What You’ll Do - Identify and source new partner opportunities with the accounting sector through inbound qualification and direct outreach - Engage and qualify prospective partners via a variety of methods, including but not limited to: emails, calls, social channels, conferences and events - Conduct in-depth primary and secondary research to understand service offerings, firmographics, organizational structure and key stakeholders to assess potential fit - Collarboate cross-functionally with Channel partner Managers, Marketing, Operations and Direct Sales to strategically grow Ramp’s Partner ecosystem - Educate accounting leaders and firm stakeholders on Ramp’s partnership program and convey the value Ramp can provide to the prospective partner firm and their clients  - Ideate on new and unique ways to build and develop partner relationships - Maintain accurate partner relationship data within Salesforce What You Need - Strong written and verbal communication skills - Excellent listening skills and energetic and professional phone and Zoom presence - High level of comfort with sales, prospecting and both virtual and in-person - Dedication to tracking and improving performance and efficiency on a daily basis - Deep interest in understanding specific business challenges with the different verticals - Sense of entrepreneurship: a self-starter with a high sense of urgency, ability to work within undefined processes and a will to find a way Nice to Haves - Background in client-facing and/or sales roles in business development, consulting or investment banking - Prior experience partnering with or selling to accounting firms and/or financial advisors - Prior CRM experience (preferably Salesforce) - Experience at a high-growth startup - Ability to understand financial services - Bachelor’s degree from a four-year university BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: APAC Remote; EMEA Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Lauren, Senior Manager of Customer Success at Customer.io , and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team. You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle. We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them. What we value Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution. Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them. Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion. Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio. AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working. What you'll do Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations Monitor customer health, spot adoption trends, and address risks before they impact success Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives What we're looking for 2+ years as a Customer Success Manager for technical products, in a SaaS environment Experience communicating with software developers in a technical capacity Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role) Located in Australia, New Zealand, United Kingdom or Ireland Bonus: experience designing lifecycle messages Compensation & Benefits We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with Recruiter 45-minute video call with Hiring Manager 45-minute Homework Review Call + feedback with potential team members All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.