We are looking for an experienced Senior CRM & Retention Manager to work with our iGaming clients, take ownership of retention initiatives, and develop effective CRM strategies that drive player engagement, loyalty, and long-term business growth.
ОфисseniorГрузия; Relocation package to Georgia for candidates moving from abroad
Ищем опытного FB Media Buyer в международную медиабаинговую команду в сфере iGaming, пространство для профессионального роста с экспертизой более чем на 38 рынках. - Опыт в iGaming от 2 лет.
Мы ищем Business Development Manager, который будет находить и подписывать аффилиатов и партнёров с большими сетями в своём регионе: криптобиржи и медиа, iGaming-операторов и аффилиат-сети, брокеров, финтех-компании, стримеров и инфлюенс-агентства.
Location: Remote
Workplace: Remote
We are looking for an experienced Head of Chat & Conversion to take charge of a large-scale, revenue-driven chat operation within an international adult (18+) creator subscription business.
This senior leadership role combines commercial strategy, operational management, and hands-on expertise in conversational sales. You will oversee a multi-level team, optimize the customer journey from initial interaction to repeat purchases, and help shape the next generation of AI-powered chat solutions.
Responsibilities
- Take full responsibility for chat-generated revenue, optimizing first-purchase conversion, subscriptions, PPV sales, tips, custom content purchases, repeat spending, and refund performance
- Lead a large, multi-layered chat operations department, managing Chat Managers and Team Leads while ensuring consistent performance across different shifts and time zones
- Oversee the complete team management cycle, including recruitment, onboarding, training, performance reviews, coaching, and personnel decisions
- Design and continuously improve conversation playbooks, covering creator personas, sales scripts, pricing strategies, offer sequences, and quality assessment criteria
- Develop a structured testing approach for conversation openers, personas, and commercial offers, using performance results to identify successful strategies and implement them across the team
- Monitor conversion rates, revenue per fan, repeat purchases, and individual and shift-level performance, identifying underperforming areas and implementing corrective measures
- Establish and maintain effective chat quality standards, including scoring frameworks, conversation reviews, and actionable feedback for team leaders and chat specialists
- Participate in the development and evaluation of AI-powered chat solutions, reviewing automated conversations, comparing their effectiveness with human interactions, and identifying opportunities for improvement
- Maintain an ethical, customer-focused approach to monetization, prioritizing genuine engagement and sustainable revenue rather than aggressive sales pressure or excessive messaging
- Report on commercial performance and operational results on a weekly basis, providing senior leadership with clear insights into revenue trends, conversion improvements, and areas requiring attention
Requirements
- Proven experience managing a large-scale chat operation within an adult paid-chat business, such as an OnlyFans management agency, creator subscription platform, cam business, or comparable organization
- Previous responsibility for a department of at least 50 chatters, with a minimum of 3 Chat Managers or Team Leads reporting directly to you
- Demonstrated ownership of $1M+ in monthly chat-generated revenue, with the ability to substantiate commercial results and explain improvements in conversion rates and revenue per fan
- Strong hands-on expertise in conversational sales and monetization, including the ability to independently develop effective scripts, offer structures, and customer engagement approaches
- Practical experience creating chat quality scoring systems and performance evaluation criteria, rather than simply implementing frameworks developed by others
- Ability to demonstrate how you have identified and improved underperforming chatters or shifts through performance analysis, targeted coaching, and operational changes
- Strong analytical and commercial skills, with the ability to evaluate first-purchase conversion, revenue per fan, PPV and tip performance, repeat spending, and refunds
- Proven ability to manage multi-level teams across shifts and time zones, maintaining consistent service quality and commercial performance
- Excellent leadership and decision-making skills, combined with a hands-on approach to resolving operational challenges and improving team effectiveness
- Ability to create engaging, persuasive chat responses independently and adapt communication strategies to different customer profiles
- Commitment to ethical sales practices, avoiding artificial urgency, manipulative pressure, and excessive follow-up messaging
- Comfortable working with adult (18+) content and the commercial specifics of the creator subscription industry
- English at Upper-Intermediate (B2) level or higher, sufficient for professional communication and reporting in an international environment
Would be a plus
- Experience building a chat department from scratch or transitioning chat operations from offshore teams to EU- or US-based specialists
- Previous involvement with AI chat platforms, chatbot configuration, or developing conversational instructions for automated systems
- Experience managing multiple creator personas or accounts simultaneously
- Background in other performance-driven sectors, such as dating, iGaming, FX, or high-risk e-commerce
What's in it for you
- Fully remote work with the flexibility to work from different locations
- Competitive base compensation with additional performance-based earning opportunities, potentially including revenue sharing or vesting arrangements
- A senior leadership position with substantial influence over commercial performance and operational strategy
- Opportunity to manage and develop a large-scale revenue-generating department
- Direct involvement in the development and optimization of AI-powered conversational solutions
- Freedom to introduce new approaches, improve team structures, and implement performance-driven initiatives
- Opportunities for professional development and long-term growth within an international business
— Практичний досвід у напрямку AEO, GEO або успішний досвід залучення трафіку з AI-сервісів / чат-ботів. — Розуміння принципів того, як генеративний AI та answer engines ранжують і видають інформацію.
You'll win and onboard international merchants, particularly in iGaming, and open new markets across Europe, CIS and LATAM, owning the full sales cycle from first conversation to go-live.
• искать и подключать вебмастеров, SEO-партнёров, инфлюенсеров и стримеров; • договариваться об условиях сотрудничества: CPA, RevShare, Hybrid, фикс + бонусы;
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УдалённоМожно работать из любой страны
УдалённоheadLead a large, multi-layered chat operations department, managing Chat Managers and Team Leads while ensuring consistent performance across different shifts and time zones; Proven ability to manage multi-level teams across shifts and time zones, maintaining consistent service quality and commercial performance