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Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant Independent Contractor – CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA/Entry-Junior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established California roofing contractor is seeking a full-time Business Support VA to assist with incoming calls, customer inquiries, inspection scheduling, appointment confirmation, CRM updates, and recurring administrative follow-up. The business serves residential customers and works with office staff, field crews, installers, and sales personnel. The VA will support communication between customers and the company while keeping appointments and customer records organized. The ideal candidate will bring excellent phone communication, a friendly and patient personality, strong organizational skills, and previous customer-service experience. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Communication & Front Desk Support Answer incoming customer calls and respond to routine inquiries Gather contact information, service requests, and relevant property details Assist homeowners with scheduling questions and general concerns Follow established procedures when addressing routine customer questions Direct technical roofing questions, pricing requests, and project-specific concerns to management Maintain a welcoming, patient, and professional phone presence Handle incoming calls from homeowners who prefer speaking directly with a live representative rather than interacting with the company's AI phone assistant. Help prevent potential lead loss by responding to incoming calls and customer requests promptly, rather than allowing inquiries to go unanswered or waiting too long to return calls. Manage customer interactions professionally, including with frustrated, demanding, or highly particular homeowners, while remaining calm and avoiding arguments or taking complaints personally. Take messages from callers and ensure they are relayed to the appropriate person when the request cannot be handled directly. Handle primarily English-speaking customer inquiries. Spanish communication with installation crews is generally handled by the owner and is not expected to be a regular responsibility of the VA. Inspection Scheduling & Appointment Coordination Schedule inspections and customer appointments using the company calendar and CRM Contact customers to confirm upcoming appointments Follow up on new inquiries and outstanding scheduling requests Update the owner's calendar and communicate schedule changes Coordinate appointment information with sales representatives and field personnel Track cancellations and rescheduling requests to help reduce missed appointments Schedule homeowner appointments directly around the owner's availability, taking into consideration his existing appointments and travel time between customer locations. Ensure appointment details and schedules are accurate to help prevent scheduling conflicts, missed appointments, and disruptions to field operations. Capture the homeowner's concerns and reason for requesting an inspection so the owner has an initial understanding of the situation before meeting the customer. Include relevant customer context in appointment notes to help the owner prepare for and guide the inspection conversation efficiently, particularly when appointments are time-sensitive. CRM & Administrative Follow-Up Enter accurate customer information and communication notes into the CRM Maintain records of previous appointments, property visits, and service history Track outstanding follow-ups and unresolved customer matters Respond to routine business emails using approved guidance Keep relevant internal team members informed of customer requests Follow established lead intake and appointment handling procedures Create customer profiles for new leads, including the homeowner's name, property address, contact details, and reason for contacting the company. Record specific customer concerns, questions, and requests in the CRM so the owner can review the information before the scheduled appointment. Route technical roofing questions and inquiries requiring the owner's expertise directly to him. The VA may transfer the call or take a message for follow-up. Gradually become familiar with recurring roofing-related inquiries and company procedures through training and exposure to actual customer calls, with the option to listen to the owner's responses to technical questions as part of the learning process. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Customer service, receptionist, or front desk support experience required Back office or administrative experience strongly preferred Excellent spoken English and professional phone communication required Appointment scheduling and calendar coordination experience strongly preferred CRM and customer data-entry experience strongly preferred Experience handling inbound customer inquiries and follow-up required Spanish-English bilingual communication is a plus Construction, roofing, or home-services experience a plus but not required Strong organization and ability to follow established procedures required IDEAL CANDIDATE PROFILE Friendly, personable, patient, and approachable Excellent communicator who can remain calm with difficult customers Organized and dependable with appointments and follow-up Strong listener with accurate note-taking skills Comfortable learning roofing terminology and company procedures Team-oriented and willing to assist internal staff Consistently professional throughout customer interactions APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Client CRM – Platform TBD Calendar & Appointment Scheduling Tools Business Phone / VoIP Platform Email & Communication Platforms Microsoft Office / Google Workspace Work Schedule Contracted Hours per Week: 40Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break. Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level Contracted Hours per Week: 40 hours/week Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break. Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: Female LANGUAGES SPOKEN/PREFERENCE: English Required; Spanish/Bilingual a Plus ACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11783 Executive & Operations Virtual Assistant Independent Contractor – CPT-11783 Executive & Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A fast-paced logistics and last-mile delivery company operating an electric cargo bike delivery program in New York City is seeking a full-time Executive & Operations VA to provide administrative and operational support directly to the CEO. The immediate priority is scheduling and attendance support while an existing team member is on leave. As those responsibilities transition back, the VA will shift toward broader executive support, including inbox and calendar management, follow-up, vendor coordination, paperwork, reporting, and recurring administrative tasks. The client uses AI extensively throughout the business, including Claude and AI-supported scheduling workflows. The ideal candidate must be comfortable using AI as part of their everyday work and have experience supporting a U.S.-based business. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Scheduling & Attendance Support Monitor scheduling requests, shift swaps, time-off requests, and availability changes Post and track open shifts based on staffing needs Identify same-day coverage gaps and escalate urgent issues Track call-outs, no-shows, and attendance activity Maintain accurate scheduling and attendance records Communicate routine scheduling updates using established procedures Executive & Administrative Support Monitor and organize the CEO’s inbox Draft routine responses and flag urgent or important messages Manage calendar requests and meeting coordination Maintain follow-up lists and track outstanding action items Assist with recurring paperwork, reports, and administrative tasks Provide dependable coverage when the CEO is busy or unavailable Vendor & Operations Support Follow up with vendors and other business partners on outstanding items Open and track repair or service tickets Organize delivery manifests, recurring reports, and shared files Collect documentation needed for recurring reporting and reconciliation Help ensure operational tasks continue moving through completion AI-Assisted Support Use Claude and other approved AI tools for drafting, summarizing, organizing information, and preparing reports Work within existing AI-supported scheduling and administrative workflows Review AI-generated information for accuracy Learn and adapt to new AI workflows created by the client Help identify opportunities to make recurring administrative work more efficient Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: 2+ years as a remote executive or operations assistant for a U.S. company required Strong written English for short, clear, and polite messages to delivery associates required Fluency in Google Sheets (filters, lookups, basic formulas) and Gmail required Comfort using AI tools such as Claude or ChatGPT in daily work required Comfortable following written rules and escalating anything outside them required Available for the full shift with backup power and internet required Experience with Sling or another shift-scheduling tool preferred Logistics, delivery, or staffing-agency experience, especially with Amazon DSPs, preferred IDEAL CANDIDATE PROFILE Highly reliable, organized, and responsive Experienced supporting executives or operations for a U.S.-based business Comfortable working in a fast-paced environment with a large hourly workforce Strong judgment regarding what can be handled independently versus escalated Direct and efficient communicator Comfortable learning detailed SOPs and operational processes Highly comfortable using AI in everyday work Familiar with U.S. business and workplace culture APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Sling (Training Provided) Google Workspace (Gmail, Calendar, Sheets, Drive) Slack Claude (Client Team Account) ADP (Read-Only) Papaya (E-Bike Repair Tickets) Password Manager (Client-Provided) Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 7:00 AM–3:30 PM ET Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level Contracted Hours per Week: 40 hours/week Daily Working Time: 7:00 AM–3:30 PM ET Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English Required (Spanish a Plus) ACCENT PREFERENCE: Level A–C (Strong Written English Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Leeds, England, United Kingdom; London, England, United Kingdom; Manchester, England, United Kingdom About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. Primary Focus: As Senior Manager, Performance Creative Strategy at Fanatics Betting & Gaming (FBG), you are responsible for defining the strategic priorities, audience opportunities and learning agenda that shape Fanatics Casino performance creative. You’ll uncover the hooks, angles and player insights most likely to resonate, translate them into clear, inspiring briefs for the internal creative team, and track performance to understand what works and why. This role is the strategic link between player insight, creative development and performance results, ensuring the right problems are being solved and that learnings continuously inform future briefs across acquisition, engagement and retention. This position reports directly to the Senior Director, Performance Creative & GTM, and manages one Associate, Performance Creative. Key Responsibilities: Own the Casino performance creative strategy across paid social, app networks, CTV, affiliates and lifecycle, aligned with business priorities, audience insight and brand positioning. Build and evolve the Casino creative variation framework, mapping hooks, angles, reasons to believe, formats and offers to audience and funnel stage. Translate business objectives and player insight into clear, inspiring briefs for the internal creative agency, including scripts, hook variations and iteration briefs on winning concepts. Own the Casino testing agenda, defining what we want to learn, how we measure a win, and which tests run each month. Drive a high-velocity testing program across hooks, openers, formats, offers and creators, continuously improving hit rate and speed to learning. Partner with Media and Analytics to track creative performance, identify winners and fatigue early, and apply learnings to the next round of briefs. Write concise test readouts and maintain a living library of what works for Casino players. Identify and define the performance territories, audience tensions and messaging opportunities to support creative briefs Embed performance requirements into brand and full-funnel campaign briefs from the outset (in collaboration with integrated marketing and media), ensuring channel, audience, format and measurement needs are clear before creative development begins. Partner with the Casino Creative Studio to translate those requirements into effective creative, with the Studio retaining ownership of creative direction and execution. Advise Brand and agency partners on hooks, edits, cutdowns, aspect ratios and platform-native versions, so big campaign moments carry through to always-on performance and lifecycle. Source player insight, competitor ad libraries, creator content and platform trends to identify new angles and white space. Lead performance strategy/creative insight sessions and contribute a strong POV to creative brainstorms, working closely with the Casino Creative Studio. Present performance learnings and recommendations in GTM forums and monthly reviews, turning results into a clear story for senior leadership. Lead, mentor and develop an Associate, building their craft in briefing, analysis and testing. How This Role Connects Across the Team: Partners with the internal producer, who owns production timelines and delivery, to keep briefs, priorities and the content calendar aligned. Partners with the Casino Creative Studio and Integrated Marketing to shape high-quality output, providing direction and feedback while respecting executional ownership. Partners with Brand and Integrated Marketing to embed performance best practice into campaigns, ensuring work is both distinctive and built to perform across the funnel. Partners with Media, Analytics and CRM to define success measures, read results and feed learnings back into strategy. Works with Legal, Compliance and Creative Operations to keep all creative compliant and aligned with Responsible Gaming standards. Partner with the affiliates teams to produce UGC briefs aligned to channel best practice, adapting content that’s optimised for performance (via creative briefs) Skills & Qualifications: 8+ years of experience in creative strategy, performance creative or brand strategy, including 3+ years leading creative strategy for a fast-growing D2C brand, mobile app, gaming or casino business. Portfolio demonstrating hook-led, insight-driven creative and the performance results behind it. Deep knowledge of platform-native creative across Meta, TikTok, YouTube, Snap and app networks, including UGC and creator formats. Proven track record building and running creative testing programs at volume. Strong analytical skills, with the ability to read performance data, size results and translate them into clear recommendations. Excellent storytelling and writing skills, from a 6-second hook to a campaign narrative to an executive readout. Experience influencing brand and integrated campaigns across matrixed teams without direct ownership. Experience managing and developing direct reports. Willingness to travel occasionally for team meetings and Fanatics events. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ #li-JM3 By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: At Tenable, we are looking for curious minds dedicated to user success. If you are passionate about providing world-class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you. We are looking for a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white-glove executive service. Your Opportunity: Technical Troubleshooting : Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications. Executive & Global Support: Provided high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations. AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides. Endpoint Security : Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly. User Onboarding : Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1 Infrastructure Support : Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace). Global Collaboration : Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes. Lifecycle Management: Managed the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction. What You'll Need: Experience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment. OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS. Technical Stack: Hands-on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow. Networking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices. Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users. Project Management: Ability to lead or participate in internal IT projects independently. Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD. This is based in the US only. Ideally: Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus. Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials. Experience working with AI tools such as Google Gemini and Claude #LI-Hybrid #LI-MM1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $27.40 — $36.38 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Resellers are a major route for organizations to buy Claude. Our reseller program runs across two motions: hyperscaler resale, where partners resell Claude through the cloud marketplaces (AWS Bedrock today, Google Cloud Vertex AI and Microsoft Foundry to follow), and direct resale, where partners resell on Anthropic paper through our own quote-to-order and billing systems. Each motion brings its own agreements, systems and cloud counterparts, and the program is expanding across regions at the same time. As our Resale Operations Lead, you will run resale operations: how resellers get authorized, transact, get reported on, get paid and get supported, across both motions and every live cloud. The resale business team sets the strategy and the commercial framework. You will build and run the processes, playbooks and team that put that framework into practice, and keep them reliable as volume grows. This is an operator and builder role, not a partner manager role. You will be hands-on in the detail of a private offer or a partner quote while you build the team, the vendor coverage and the Claude-powered automation that keep resale operations from growing in line with partner count. Reporting to Head of Partner Operations and Systems · San Francisco or New York based What you'll do Lead the resale operations team: set priorities, coach the reseller operations managers, and keep every region on the same playbooks rather than a set of local processes. Build the resale runbook and launch kit across AWS, Google Cloud and Microsoft, so that authorizing, onboarding and supporting a reseller works the same way wherever it can, and each new cloud comes online from the kit. Run hyperscaler resale operations: marketplace authorizations and private-offer processing with the cloud alliance teams, and operational escalations with AWS, Google Cloud and Microsoft, raised through the cloud alliance teams. Stand up direct resale operations: partner quotes in Salesforce CPQ, order forms, booking and provisioning, and commit tracking and true-ups, working with Deal Desk, Commercial Operations, Finance and Tax. Operate the program rules as controls that can actually run: deal registration to the published policy, eligibility checks, margin and rebate data, and the unauthorized resale process. Flag early what cannot be operated yet. Own the reseller transaction data, so that every reseller transaction traces to an end customer under the attribution rules Partner Strategy and Operations governs, partners are paid accurately and partner-sourced revenue can be measured. Scale through vendors and Claude: propose which resale work moves to outsourced teams or to Claude, run the vendor team's resale scope to a stated quality bar, and build automations with human checkpoints where a wrong decision carries risk. Run resale on a scorecard: application decision time, registration cycle time, attribution coverage, payout accuracy and launch readiness. Use it to tell the team and leadership what to fix next. What might make you a good fit Channel, reseller, distribution or partner operations experience at a technology company, including managing a small team. Hands-on depth in both motions: cloud marketplace resale (authorizations, private offers, deal registration) and direct or contract-based resale (quote-to-order, partner billing). A track record of building a resale or channel operations process from an early stage and running it as volume grew. Fluency in order-to-cash, including Salesforce CPQ or a comparable tool and the Finance, Deal Desk, Legal and Tax coordination that comes with it. Experience managing outsourced or vendor teams: scope, service levels, quality sampling and performance feedback. Sound judgment while the program is still moving. You can make the call with incomplete information, hold a control under pressure from sales or a partner, and keep the relationship intact. A builder's mindset and clear writing. You use tools like Claude to automate your own work, and you document what you build so a new teammate or vendor lead can run it. Strong candidates may also have Experience on the partner or marketplace side of a hyperscaler, or in operations at a major distributor. Experience running partner rebate, margin or incentive operations, or launching a resale program in EMEA or APAC. Familiarity with the Claude API, Claude Code or MCP. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $215,000 — $300,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: White Plains, New York Product Onboarding Specialist At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that empowers and motivates employees beyond standard corporate rhetoric. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance. Position Overview The Add-On Product Onboarding Facilitator Configures add on products, features, modules. You will act as the primary point of contact during the post-upsell phase, ensuring a seamless transition from sales to configuring products to revenue. This role requires a blend of technical aptitude, project management skills, and exceptional client relationship management. Primary Job Duties Client Onboarding: Conduct end-to-end boarding processes for clients adopting new add-on products and advanced features. Technical Guidance: Assist cross functional teams with initial configurations, settings, required for the add-on product. Project Management: Manage onboarding timelines, track milestones, and proactively mitigate delays to ensure swift time-to-value. Cross-Functional Collaboration: Partner closely with Account Management, Sales, and Technical Support teams to ensure alignment on customer requirements and smoothly hand off fully onboarded accounts. Resource Creation: Develop and maintain user guides, FAQs, and onboarding documentation to empower self-service learning. Minimum Qualifications Experience: 2+ years of experience in Customer Success, Technical Onboarding, Implementation, or Account Management (SaaS or technology sector preferred). Communication: Exceptional verbal and written communication skills with the ability to explain complex technical concepts to non-technical users. Problem Solving: Strong analytical mindset with a proven ability to troubleshoot configuration issues and handle customer objections. Organization: Excellent project management skills with the ability to manage multiple client implementations simultaneously. Tools: Proficiency with CRM systems (e.g., Salesforce), customer success software, and project management tools. Ability to commute to and work onsite at our White Plains, NY office 4–5 days per week Compensation & Benefits $50,000 – $60,000 annual total compensation (commensurate with experience) Competitive Medical Health Plans, Low, Mid, High. Employer Paid Low Medical Plan for Employee & Dependents (HSA Eligible) Employer Paid Dental & Vision for Employee Employer Paid Life Insurance for Employee Employer Paid Long-term Disability for Employee Employer Paid Hospital Confinement for Employee ~ (If enrolled in Medical) + Voluntary Supplemental Insurance Coverage Options 15 days PTO & 7 Sick Days Annually 10 Fixed Paid Holidays Off Annually 401(k) Matching up to 3% About Us Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually. View our CCPA disclosure notice here

Location: Remote (US); San Francisco, CA; New York, NY (HQ) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE We’re hiring a Design Systems Engineer to be one of the few engineers building the components that every Ramp product team uses — the person who makes our design system real in code. You’ll work in close partnership with our design systems lead and designers: they decide what the rules are, and you decide how to enforce them. Sometimes that’s a component that won’t allow a bad pattern. Sometimes it’s a codebase move that makes the right path the easy one. Sometimes it’s automation that catches drift before it spreads. With AI agents now writing much of the UI, this role is also at the frontier of a changing craft. You’ll help decide what the system has to guarantee when humans and agents are both building on top of it — because agents don’t settle for the happy path, and the system needs to hold up either way. Having worked as a designer (or deeply alongside one), you understand the design-eng collaboration challenges firsthand. You’re driven to improve it because you’ve lived with the pain points. You excel in UI and accessible design, prefer working directly in-browser, and get excited about emerging CSS properties. This is an IC role on a small team, which means you’ll have real say in architecture, API design, and the tradeoffs that shape how Ramp builds — foundational, detail-obsessed frontend work with an outsized impact on every screen we ship. What You’ll Do - Build and evolve the components and APIs that every product team at Ramp depends on - Make the enforcement call: when to encode a rule in the component itself, when to leave it to guidance, and when to invest in automation that catches drift - Partner with our design systems lead and designers to turn UX patterns and principles into working, consistent components - Shape the system so it holds up when both engineers and AI agents are building on it - Contribute to internal tooling and infrastructure that keeps velocity high without sacrificing quality - Champion the user experience and accessibility of our products, and keep the quality bar high - Help designers and engineers across Ramp ship faster with elegant, consistent component APIs and a focus on developer experience - Advocate for users by continuously iterating on our core products and experiences - Participate in day-to-day team rituals like design crit, story creation, and weekly stand-ups - Help us hire and grow the team to bring more craft and more perspectives to the work What You Need - Tech/startup or digital product agency experience, or equivalent - A strong frontend engineer who could pass any engineering loop at Ramp — real hands-on skill, not just prompting AI to write code - Experience building design system components and APIs, not only consuming them - Excellent front-end development skills in semantic HTML, CSS (up to date on latest features) and JavaScript (and frameworks, pref. React) - Ability to drive implementation end to end, with sound UX and system design sense - Strong understanding of Product Design software (pref. Figma) and visual/interaction design principles - Strong organizational skills and a love for documentation - Excellent communication and collaboration skills, with a willingness to push back with reasons — e.g., when encoding a rule in a component would slow everyone down - Care for the details: motion, states, accessibility, and the small decisions that make a system feel coherent Nice to Haves - Design systems experience from before AI tooling took off - Ability to articulate complex concepts to technical and non-technical peers - Solid understanding of accessibility development practices BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm seeks a practical, proactive, and people-oriented transactional attorney to join our Commercial Legal (Revenue) team. You are pragmatic, solutions-oriented, and comfortable balancing risk with business velocity in a high-growth, technology-driven environment. You will partner closely with Sales, Strategic Partnerships, and other cross‑functional teams to negotiate and manage a range of global commercial transactions. In addition to managing a busy deal pipeline, you will help design and improve processes, playbooks, and programs that increase efficiency so the team can scale with company growth. What you'll do Lead negotiation, drafting, and execution of a wide range of global commercial agreements, including highly complex and new markets agreements. Manage a high volume of deals with speed and sound judgment Design, implement, and continuously improve playbooks, contract templates, negotiation guides, and other projects that enable the team to operate efficiently at scale. Identify friction points and build solutions that reduce cycle time without sacrificing quality Work closely with Revenue, Product, Finance, Risk, Information Security, Privacy, and other teams to provide clear, practical guidance Serve as a proactive, strategic business partner to stakeholders across the organization Develop and deliver training and resources that empower business partners to self-serve on routine commercial legal matters, increasing team capacity and reducing bottlenecks Build collaborative and effective working relationships with various teams in the U.S. and internationally What we look for JD and active membership in good standing with at least one U.S. state bar 5+ years of relevant transactional experience in-house at a technology company or in a technology practice group at a top law firm Exceptional drafting skills Experience in fintech, payments, or financial services Experience supporting global or multi-jurisdictional transactions  (e.g., Canada, US, UK/EU, Australia) Strong working knowledge of data protection and privacy regimes such as GLBA, CCPA, GDPR, APPs, and PIPEDA Proven ability to manage high deal volume while maintaining quality, consistency, and attention to detail A track record of building or improving legal processes, playbooks, templates, or other operational tools in a high-growth environment Clear, concise communication skills, with the ability to distill complex legal and commercial issues into plain language Collaborative working style, with experience guiding cross-functional teams toward practical, win-win outcomes Intellectual curiosity and creative problem-solving instincts: you learn new products and business models quickly and enjoy finding solutions to novel challenges Proactive, self-starter mentality with a bias for action Excellent judgment, and ability to make timely, pragmatic, and business-focused decisions in ambiguous situations with imperfect information Humility, integrity and a sense of humor; you take your work seriously, but not yourself Pay Grade - M Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $185,000 - $245,000 USA base pay range (all other U.S. states) per year: $164,000 - $224,000 Please note that visa sponsorship is not available for this position. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: New York, New York Founded in 2022, Ernesta has grown in just four years into America’s largest retailer of designer quality, custom sized rugs. The company enables interior designers and homeowners to create beautifully tailored rugs in virtually any size, delivered in weeks rather than months. By combining premium materials, transparent pricing, personalized design guidance, and a seamless omnichannel shopping experience across 14 showrooms nationwide, Ernesta is transforming the purchasing process for one of the most important design elements in the home. Recognized by Good Housekeeping as a Home Renovation Awards winner, Ernesta is setting a new standard in home design and is building the team to take it even further. We are seeking a performance marketing expert who has deep expertise in using full funnel approaches across key marketing channels to scale acquisition. You will report to the VP Marketing, and will have serious exposure to the executive team. You’ll combine hands-on campaign management with building the systems using AI tools that help the team make better decisions, test faster and scale what works. Google and Meta will be your primary platforms, including Google Search and Shopping. Across other channels such as CTV, TV, Direct Mail etc., you’ll work with internal teams and external resources, including agencies and contractors, to align plans, coordinate execution and evaluate performance against shared business goals. You’ll partner with Creative, Lifecycle, Ecommerce, Analytics and Engineering across the customer journey, from discovery and sampling through rug purchase. You’ll connect channel decisions to channel CACs, business revenue and customer growth, with profitability and contribution margin guiding how we scale. Why join Ernesta This role offers the opportunity to put your paid-growth expertise and get a front seat at using AI to build growth automations: own meaningful commercial outcomes, turn ideas into tools the team uses, and see how both change the business. You’ll work across a tangible product, a considered purchase journey and a mix of digital and physical customer experiences. This role will walk into an organization with strong data infrastructure, 9-figure media budget, MMM enabled measurement, a dedicated performance creative partner and will work daily with team members who have an incredible track record of scaling companies. What you’ll own Drive revenue and new-customer growth while improving channel CACs. Own Google and Meta campaign strategy and daily execution, including campaign setup, budget pacing, optimization and performance reporting. Build and maintain repeatable systems for campaign management, performance monitoring, creative testing and measurement. Use AI, existing tools, APIs and lightweight code to improve decision quality and scale effective execution. Partner with Creative and external creative resources to turn customer insights and channel results into clear briefs, compelling concepts and a steady testing pipeline. Run experiments with clear hypotheses, primary metrics and decision rules. Work with Analytics to distinguish platform attribution from incremental impact, and connect sample acquisition to downstream rug orders, revenue and customer economics. Coordinate other channels with internal owners, agencies and contractors. Set clear briefs, deliverables and performance expectations. Build reliable workflows with clear data inputs, quality checks, monitoring and recovery paths. Prioritize systems and automation by their effect on business performance and the team’s ability to scale. Document what works, improve it through use and bring in Engineering when deeper integration or production support is needed. What you bring A track record of growing revenue and acquiring customers efficiently for an ecommerce or consumer business. You can explain how your decisions affected channel CACs, customer growth and profitability, and distinguish your contribution from other factors. Hands-on depth in Google and Meta, including Google Search or Shopping. You understand campaign structure, feed optimization, bidding, budgets, conversion signals and the creative factors that influence performance. Strong analytical judgment. You can investigate campaign and cohort data, work with SQL or comparable analytical tools, and assess conversion lag, data quality and attribution limitations. Strong collaboration and written communication. You can brief internal partners, agencies and contractors, set clear expectations, assess their work and translate business problems into actionable plans. Practical systems thinking. You can map a workflow’s inputs, decisions, actions and failure cases, and choose whether to configure a tool, connect existing systems or build something lightweight. Hands-on experience building AI-assisted workflows or lightweight tools. You can take a recurring marketing problem from prototype to regular team use, test its outputs and diagnose or repair it when it fails. Ownership and prioritization. You use business outcomes to balance campaign execution, testing and systems development, and focus the team’s effort on work that can improve growth and efficiency. Nice to haves Experience with high-consideration purchases, home or design categories, sampling journeys, trade customers or an omnichannel business. Experience with landing-page experimentation, lifecycle marketing or CRM integrations. Experience deploying lightweight tools or workflows that teammates use, with documentation, monitoring and a record of improvements.

Location: Remote Workplace: remote Job Summary: Included Health's mission is to raise the standard of healthcare for everyone. We measure ourselves on outcomes, not promises, whatever the issue - acute or chronic, physical or behavioral, in-person or virtual. It’s all included. Included Health is looking for a Medical Assistant (MA) to help with this important mission.  The MA will work on the Primary Care team with other clinical staff to support the primary care clinicians and patients. The MA will serve as an available resource for patients and clinicians, and act as a care guide to support patients through the continuum of care.  He/she/they will carry out assigned tasks and orders as delegated by the clinicians to support patient care. Schedule: 7:00 AM – 6:00 PM PST (10-hour shifts on a three-week rotating schedule, including every third weekend). Responsibilities: Assist patients via telephone, or other modalities, as part of the primary care team, including call backs to respond to patient needs. Assist in patient care through the collection of health information, vitals, and other health history information that needs to be shared with the provider and other care team members. Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards. Assist in general patient care coordination to support any/all patient care needs. Handles calls and correspondence regarding pharmacy, lab, referrals, or any other pertinent questions from physicians, pharmacies and patients. Actively manages quality initiatives in collaboration with provider and clinical care staff. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times. Performs other related duties and projects as assigned. Attends required training as requested. Qualifications: High School diploma or the equivalent Graduate of accredited medical assistant program Currently hold a valid MA certification/registration 2+ years experience working in Family/Primary Care setting Occasional evening and weekend coverage may be required Self-disciplined, energetic, passionate, innovative and flexible. Must be able to work independently remotely. A team player that can follow a system and protocol to achieve a common goal. Demonstrates sound judgment, decision-making and problem-solving skills. The hourly pay for this full time position is $24.00 + equity + benefits. Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: -Remote-first culture -401(k) savings plan through Fidelity -Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) -Paid Time Off ("PTO") and Discretionary Time Off ("DTO") -12 weeks of 100% Paid Parental leave -Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. -Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Novi Sad, South Bačka, Serbia, EMEA From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. ​ During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking for a Staff Engineering Operations Partner to own how Engineering organises, maintains, and uses its internal knowledge. You’ll join our Engineering Operations partner team and lead Engineering knowledge management in Notion as your primary program. You’ll define what good looks like: a clear information architecture, useful content types and templates, accountable content owners, and documentation that engineers can find and trust. You’ll assess the current state, set priorities, lead the improvements, and establish practices that keep the knowledge base useful as Engineering grows and changes. This is a hands-on role. You’ll combine knowledge management expertise with technical fluency, using AI and automation to improve documentation workflows and reduce manual maintenance. You’ll work closely with engineers, process owners, other EngOps partners, and technical enablement to make standards part of everyday practice. You will own the knowledge management framework and its effectiveness, while partnering with subject matter experts who are accountable for technical accuracy. You’ll also serve as the Engineering Operations Partner for our Engineering Strategy & Operations (ES&O) global group, supporting planning, execution, operational health, and process improvement. Engineering knowledge management will be your dedicated program alongside this partnership. This is a full-time position based in Novi Sad, Serbia. What You’ll Do Own the strategy, roadmap, and delivery of Engineering knowledge management in Notion, managing priorities, dependencies, risks, and stakeholder commitments from initial assessment through rollout and sustained operation. Define and evolve the information architecture, navigation, content types, templates, and metadata so engineers can find the right information and understand how to use it. Partner with the global Notion owners to align Engineering’s knowledge-management practices with company-wide standards, and work with Engineering communications contributors to support internal updates, including the bi-weekly newsletter. Establish documentation standards covering quality, ownership, review, and content lifecycle, working with relevant owners to align documentation and automation with access and governance requirements. Lead a practical improvement plan for existing content, working with teams to resolve gaps, duplicates, conflicting guidance, and outdated material while preserving useful knowledge. Build and improve AI-assisted and automated workflows that make it easier to create, organise, review, and maintain Engineering knowledge. Evaluate their effectiveness and keep them reliable as needs change. Guide EngOps partners, engineers, and content owners in adopting knowledge-management practices, building reusable approaches they can maintain independently. Define and track meaningful measures of knowledge quality, discoverability, adoption, and maintenance effort. Use feedback and evidence to prioritise the work and show its impact. Act as the Engineering Operations Partner to the ES&O global group leader, supporting quarterly and annual planning, execution, OKRs, health metrics, and alignment with Engineering-wide practices. Help ES&O teams identify operational issues, improve processes, and follow through on agreed actions, working with Analytics and other partners where needed. Skills We’re Looking For 6+ years of relevant experience in engineering operations, knowledge management, technical content strategy, documentation operations, or a related discipline in a technology organisation. Demonstrated expertise in information architecture, knowledge management, or content governance, with experience establishing standards and improving a substantial knowledge base used by technical teams. Strong technical fluency and experience working closely with software engineers. You can understand technical dependencies and design, build, and troubleshoot automation workflows using approaches such as APIs, integrations, or scripting. Practical experience applying AI and automation to operational workflows, including implementing solutions and evaluating their effectiveness. The ability to own a broad, ambiguous problem: set direction, prioritise work, make tradeoffs, and deliver measurable improvements that last beyond the initial rollout. Experience influencing senior stakeholders and driving adoption across teams without direct authority, including resolving disagreements and establishing shared accountability. Excellent written and verbal communication. You can make complex information clear, create usable standards, and adapt your communication to technical and non-technical audiences. Strong analytical and operational judgment. You use evidence to understand problems, measure outcomes, and improve processes, and can apply that approach to an engineering global group’s planning and operational health. Bonus Skills​ Deep experience with Notion, including databases, templates, permissions, and integrations. Experience as an engineering operations partner or in a similar role supporting planning, OKRs, health metrics, or engineering process improvement. Technical writing or content strategy experience for internal engineering audiences. Experience leading a large knowledge-base cleanup, restructuring, or migration, including consolidation and content retirement. Experience operating automations over time, including monitoring failures, handling exceptions, and improving reliability. Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote, US Role Overview The HR Manager collaboratively manages day-to-day HR compliance and employee relations processes through teamwork, shared discovery, and Talent Operations leadership review, supporting compliance, consistency, and employee-focused Talent Operations practices across the organization. This individual-contributor role has no direct reports and leads through functional ownership and cross-functional partnership. The HR Manager interprets and communicates policies, monitors employment law and regulatory requirements, manages workplace concerns, and develops recommendations to mitigate risk. The position independently manages analysis, documentation, recommendations, and follow-through on matters involving employee relations, performance management, attendance, employment records, onboarding, and organizational change. The VP, Talent Operations reviews recommendations and approves final outcomes; the HR Manager coordinates implementation of approved outcomes and remains accountable for accurate, timely, and consistent process execution. A Day in the Life Manage day-to-day administration of HR policies and programs and provide practical guidance to leaders and employees on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations Own employee relations intake and case management; conduct or coordinate timely, objective workplace investigations; document interviews and findings; and recommend follow-up actions for final review and approval by the VP, Talent Operations Coach leaders through performance improvement, corrective action, and employment decisions while balancing employee experience, business needs, and compliance risk; develop recommendations and coordinate implementation following VP approval of final outcomes Manage monitoring of federal, state, and local employment requirements; recommend updates to HR policies, procedures, notices, practices, and employee communications; and coordinate implementation following VP approval Maintain accurate, complete, and confidential employee records, case files, employment documentation, and required compliance reports Manage periodic audits of HR records and practices, identify gaps or trends, recommend corrective actions and process improvements, and track implementation of approved outcomes Coordinate compliance requirements across recruiting, employment authorization, onboarding, compensation and benefits, payroll coordination, leave and attendance, safety, training, and employee separations, partnering with the responsible functional owners Develop and deliver employee and manager communications and training related to HR policies, respectful workplace expectations, documentation standards, employment practices, and regulatory responsibilities, consistent with approved policies and outcomes Partner with Talent Operations leadership, business leaders, legal counsel, vendors, and other internal or external resources on compliance and employee relations matters; escalate complex or high-risk concerns promptly to VP Talent Operations Use HR systems and workforce data to manage case tracking, monitor compliance activities, identify recurring issues, and recommend actions Lead or contribute to cross-functional HR compliance projects and organizational change initiatives Connect with HR support staff and service providers through established partnerships to ensure timely, accurate, and consistent completion of HR processes Role Progression Within 1 month, you’ll : Learn Talent Operations policies, systems, workflows, documentation standards, and key partners; understand current compliance priorities, employee relations procedures, and VP final-review requirements; and begin handling routine inquiries. Within 3 months, you’ll : Independently manage day-to-day compliance and employee relations processes; conduct or coordinate investigations and support performance matters; identify recurring risks or process gaps; and submit practical recommendations to your manager. Within 6 months, you’ll : Own assigned compliance and employee relations programs and case-management processes; lead audits, investigations, training, or cross-functional initiatives; use workforce and case data to identify trends and recommend risk mitigation; and demonstrate timely, consistent execution and implementation of approved outcomes. About You Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience 4-7 years of progressive human resources experience, including meaningful responsibility for HR compliance and employee relations Working knowledge of employment law, HR regulatory requirements, policy administration, workplace investigations, performance management, leave and attendance practices, and employment documentation Demonstrated ability to handle confidential and sensitive matters with sound judgment, objectivity, and discretion Strong written and verbal communication, analytical, organizational, and problem-solving skills Ability to work independently, manage multiple priorities, collaborate across functions, and provide clear, practical guidance to leaders and employees Proficiency with human resource management systems and standard business applications Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $100,000 - $115,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Louisiana Hey Future Daybreak Clinicians! At Daybreak Health , we’re building a world where every young person has access to the mental health support they need to thrive. As a clinician on our team, you’ll be part of a dedicated, compassionate community of therapists who are passionate about making a real impact. We value flexibility, efficiency, and collaboration , allowing you to focus on what matters most—helping students. If you’re looking for meaningful work, a supportive team, and the opportunity to grow , we’d love to have you join us! About the Role: Remote Mental Health Therapist (Louisiana) We are looking for associate mental health clinicians to provide teletherapy services to students across Louisiana . As a Remote Mental Health Therapist , you will play a key role in delivering high-quality care while collaborating with schools, caregivers, and community partners to ensure student success. We are currently working with the following license types: LMFT, LMHC, LICSW What You’ll Do Provide evidence-based teletherapy to students within our school district partnerships. Build trusted relationships with students and their families. Collaborate closely with school counselors and other providers to support student mental health. Provide psychoeducation and guidance to parents/caregivers. Participate in case consultations, team discussions, and ongoing training . Contribute to the development and refinement of Daybreak Health’s clinical programs . Why Join Us? Receive competitive pay ($50-85/hour) with guaranteed compensation for cancellations and no-shows. Work remotely with flexible scheduling . Join a supportive team with ongoing professional development opportunities. Be part of a mission-driven organization making a difference in students’ lives. What Our Therapists Are Saying... "As we learn, we’re teaching each other. A lot of the interventions that I’ve used are things that I’ve learned from other clinicians. I really love the clinical collaboration which ensures that we provide the best supports for our young clients." "I feel so honored and privileged to work with this group of clinicians. You make me better everyday.” "I absolutely love working with my young clients. They are so real, honest, and....hilarious! They’re the ones inspiring me!” Equal Employment Opportunity At Daybreak Health , we embrace diversity and inclusion and are committed to equity and opportunity for all . We encourage individuals from all backgrounds to apply, including those from diverse communities such as race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background . Pay Range $50 — $85 USD

Location: Folsom, CA Inspire curiosity. Build independence. Shape a lifelong love of learning. At Guidepost Montessori, our Lead Spanish Guides empower children ages 1.5–3 to grow into confident, capable learners through thoughtfully prepared environments and respectful, individualized guidance. If you’re passionate about early childhood education and excited to lead a classroom where independence and joy take center stage, we’d love to meet you. Your Role As a Lead Spanish Guide , you’ll lead a mixed-age preschool classroom in a Montessori environment designed to nurture concentration, confidence, and deep learning. Montessori guides carefully prepare their classrooms to spark curiosity and independence. Through close observation, individualized lessons, and intentional language, you’ll support each child’s academic, social, and emotional development meeting them where they are and helping them grow. Children in Montessori classrooms have the freedom to choose meaningful work, repeat activities until mastery, and take pride in their accomplishments. Your guidance helps every child develop focus, confidence, and a strong belief in their own abilities. What You’ll Do Observe each child closely to understand and support their physical, intellectual, and emotional development Prepare and maintain a beautiful, orderly classroom that fosters concentration and independence Encourage self-confidence by supporting children as they learn to “do it themselves” Provide individualized and small-group lessons in practical life, literacy, math, and beyond Build strong, respectful relationships with children and families Communicate and collaborate with parents to support each child’s growth Lead your classroom with warmth, professionalism, and purpose The Montessori Prepared Environment Every Guidepost Children’s House classroom is fully equipped with high-quality Montessori materials and designed around the principles of beauty, order, and accessibility. A Guidepost Children’s House environment includes: Child-sized furniture and ample floor space for independent and small-group work Practical life materials for sweeping, food preparation, table setting, and care of the environment Curriculum that builds independence in dressing, feeding, and self-care Hands-on materials for literacy, math, science, and cultural studies Low shelves and child-level artwork for full accessibility Cozy reading spaces, real plants, and abundant natural light Beautiful, breakable materials made from wood, metal, and glass What We’re Looking For Montessori diploma for ages 0-3, or willingness to obtain certification (fully sponsored) Experience working with children ages 1.5-3 in a group learning environment Alignment with child-led philosophies such as Montessori Required ECE or Child Development credits What We Offer Sponsored Montessori diploma training through the Prepared Montessorian Institute Ongoing professional development and mentorship Competitive salary $38,000-45,000+ Health, dental, and vision insurance Paid time off and paid holidays 75% tuition discount for up to two children at any Guidepost school A supportive network of passionate educators Clear opportunities for career growth and leadership advancement About Guidepost Montessori Guidepost Montessori is a growing network of over 100 schools across the U.S. and Asia, serving children ages 3 months to 6 years in our Nido, Toddler, and Children’s House programs. We believe children are capable. Our mission is to transform education by designing learning environments that cultivate independence, joy, and lifelong curiosity for children, families, and educators alike. Guidepost Global Education and Guidepost Montessori are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help. We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners. Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product. Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask. As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person. This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform. Key responsibilities Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work Minimum qualifications Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations Experience building production software, including technical lead roles on multi-team projects Experience building systems where correctness, access control, and auditability matter A clear vision for how capable models like Claude can improve customer support, and motivation to build it Judgment about when to ship a simple fix and when to invest in a platform Track record of leading without formal authority and getting other teams to own and ship fixes Preferred qualifications 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead Experience building and improving customer-facing products with measurable impact Experience with billing, payments, or subscription systems Experience shipping LLM-based or agentic systems in production Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety Experience building data pipelines for support or operations analytics Full-stack experience, including web UIs for internal tools or customer-facing flows Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations Experience setting multi-year technical direction for an area and growing other senior engineers The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $485,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Personalized Support. About the job The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in Mexico and Colombia time zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. Responsibilities In this role, you’ll: Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being. You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers. You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of experience as part of a support or operations team in a software or SaaS company. 4+ years experience leading a technical support team in a software or SaaS company. Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. Exceptional emotional intelligence, interpersonal communication and professional writing skills. Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery. Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.) Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. Diplomacy in uncertain situations with an analytical and process driven solution approach. Desired: Knowledge of networking protocols, standards, troubleshooting and cloud computing. Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: This is more than just a management role—it’s your chance to build out our practice on the forefront of the observability space. As the Director of Observability Architects (Americas) , you’ll set the strategy for market-aligned teams of solution experts who guide Grafana’s customers through onboarding, adoption, and expansion.  You will ensure that our customers leverage the full power of our platform to meet their business needs. This is your opportunity to drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success. What You’ll Be Doing: Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team’s engagements. Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion. Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation. Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact. Develop, refine, and improve our programs and materials to bring the best experience to our customers. Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Work with the team to create and enhance internal and external Grafana content and enablement. What Makes You a Great Fit: 3+ years leading a team, 5+ years in the high tech industry having held customer facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, Architect, etc. Experience as a manager-of-managers, and strong leadership coaching skills. Direct experience mentoring, developing people and managing performance over time. In-depth technical knowledge and a desire to retain those skills in a leadership role. Experience in open source or cloud-first/product-led go-to-market programs. Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors’ monitoring/data/visualization products. Strong written and oral communication skills to collaborate with our remote-first internal teams and diverse customer base. Creative problem-solving skills and the ability to rapidly pivot and adapt. Compensation & Rewards In the US, the OTE (On-Target Earnings) compensation range for this role is $310,000 - $370,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Springfield, VA, United States Site Supervisor Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Location Springfield, VA Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS International is seeking an experienced Site Supervisor to oversee access control operations supporting a secure government facility. The Site Supervisor will provide leadership, guidance, and oversight to Access Control Officers while ensuring all security procedures, access control requirements, and facility protection measures are executed in accordance with established policies and customer requirements. The ideal candidate possesses extensive experience with access control operations, security systems, and personnel supervision in classified environments. This position requires strong leadership, attention to detail, and the ability to maintain operational effectiveness in a fast-paced security environment. This position is contingent upon contract award. Key Duties • Supervise and oversee daily activities of Access Control Officers. • Ensure compliance with all access control procedures, security policies, and facility requirements. • Monitor and coordinate personnel access into and out of secure facilities. • Utilize government-provided security systems and databases, including DISS, to verify access authorizations and maintain security records. • Provide guidance, training, and operational support to access control personnel. • Review reports, logs, and security documentation for accuracy and completeness. • Coordinate responses to security incidents and ensure proper documentation of activities. • Conduct quality assurance reviews of access control operations and recommend process improvements. • Serve as the primary on-site point of contact for access control operations. Requirements • Must be a U.S. Citizen. • Must be at least 25 years of age. • Active DoD Top Secret/Sensitive Compartmented Information (TS/SCI) clearance required. • High school diploma or equivalent required. • Minimum of 4 years of experience as an Access Control Officer. • Minimum of 2 years of experience in an Access Control Supervisor or similar supervisory role. • Experience utilizing security systems such as DISS. • Current CPR certification required. • Current AED certification required. • Demonstrated leadership and team management capabilities. • Strong written and verbal communication skills. Compensation • Competitive Hourly Pay • Benefits