Staff Program Manager - Knowledge Management

Location: Novi Sad, South Bačka, Serbia, EMEA From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. ​ During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking for a Staff Engineering Operations Partner to own how Engineering organises, maintains, and uses its internal knowledge. You’ll join our Engineering Operations partner team and lead Engineering knowledge management in Notion as your primary program. You’ll define what good looks like: a clear information architecture, useful content types and templates, accountable content owners, and documentation that engineers can find and trust. You’ll assess the current state, set priorities, lead the improvements, and establish practices that keep the knowledge base useful as Engineering grows and changes. This is a hands-on role. You’ll combine knowledge management expertise with technical fluency, using AI and automation to improve documentation workflows and reduce manual maintenance. You’ll work closely with engineers, process owners, other EngOps partners, and technical enablement to make standards part of everyday practice. You will own the knowledge management framework and its effectiveness, while partnering with subject matter experts who are accountable for technical accuracy. You’ll also serve as the Engineering Operations Partner for our Engineering Strategy & Operations (ES&O) global group, supporting planning, execution, operational health, and process improvement. Engineering knowledge management will be your dedicated program alongside this partnership. This is a full-time position based in Novi Sad, Serbia. What You’ll Do Own the strategy, roadmap, and delivery of Engineering knowledge management in Notion, managing priorities, dependencies, risks, and stakeholder commitments from initial assessment through rollout and sustained operation. Define and evolve the information architecture, navigation, content types, templates, and metadata so engineers can find the right information and understand how to use it. Partner with the global Notion owners to align Engineering’s knowledge-management practices with company-wide standards, and work with Engineering communications contributors to support internal updates, including the bi-weekly newsletter. Establish documentation standards covering quality, ownership, review, and content lifecycle, working with relevant owners to align documentation and automation with access and governance requirements. Lead a practical improvement plan for existing content, working with teams to resolve gaps, duplicates, conflicting guidance, and outdated material while preserving useful knowledge. Build and improve AI-assisted and automated workflows that make it easier to create, organise, review, and maintain Engineering knowledge. Evaluate their effectiveness and keep them reliable as needs change. Guide EngOps partners, engineers, and content owners in adopting knowledge-management practices, building reusable approaches they can maintain independently. Define and track meaningful measures of knowledge quality, discoverability, adoption, and maintenance effort. Use feedback and evidence to prioritise the work and show its impact. Act as the Engineering Operations Partner to the ES&O global group leader, supporting quarterly and annual planning, execution, OKRs, health metrics, and alignment with Engineering-wide practices. Help ES&O teams identify operational issues, improve processes, and follow through on agreed actions, working with Analytics and other partners where needed. Skills We’re Looking For 6+ years of relevant experience in engineering operations, knowledge management, technical content strategy, documentation operations, or a related discipline in a technology organisation. Demonstrated expertise in information architecture, knowledge management, or content governance, with experience establishing standards and improving a substantial knowledge base used by technical teams. Strong technical fluency and experience working closely with software engineers. You can understand technical dependencies and design, build, and troubleshoot automation workflows using approaches such as APIs, integrations, or scripting. Practical experience applying AI and automation to operational workflows, including implementing solutions and evaluating their effectiveness. The ability to own a broad, ambiguous problem: set direction, prioritise work, make tradeoffs, and deliver measurable improvements that last beyond the initial rollout. Experience influencing senior stakeholders and driving adoption across teams without direct authority, including resolving disagreements and establishing shared accountability. Excellent written and verbal communication. You can make complex information clear, create usable standards, and adapt your communication to technical and non-technical audiences. Strong analytical and operational judgment. You use evidence to understand problems, measure outcomes, and improve processes, and can apply that approach to an engineering global group’s planning and operational health. Bonus Skills​ Deep experience with Notion, including databases, templates, permissions, and integrations. Experience as an engineering operations partner or in a similar role supporting planning, OKRs, health metrics, or engineering process improvement. Technical writing or content strategy experience for internal engineering audiences. Experience leading a large knowledge-base cleanup, restructuring, or migration, including consolidation and content retirement. Experience operating automations over time, including monitoring failures, handling exceptions, and improving reliability. Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.