Included Health

Location: Remote Workplace: remote Job Summary: The Clinical Training Support Specialist plays a vital supportive role in designing and managing high-quality onboarding and clinical training across the entire Included Health Clinical Practice/Clinical Org practice—spanning Virtual Care, Population Health, and emerging service lines. Your primary focus will be on instructional design, transforming complex clinical policies and workflows into engaging digital learning content (eLearning modules, video simulations, and interactive scenarios). As a core pillar of the training team, you will manage our Learning Management System (LMS), collect and analyze training data, and act as a dedicated learner assistant to ensure seamless educational rollouts. While your primary focus is content creation and support, you will also assist in cross-covering live training sessions for various onboarding cohorts. You will be an AI-forward builder who uses AI tools and other technologies to accelerate content development, reduce manual work, and embed just-in-time support into the clinician experience. This role is ideal for an instructional design professional who excels at behind-the-scenes content creation and LMS administration, yet remains flexible enough to step into the room to support live learners and educators when needed. Responsibilities: 1. Content Creation, Execution & Maintenance Prepare, use, and update existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team. Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates. Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports). Design instruction based on clinical workflows in collaboration with CKE team and stakeholders. 2. Cross-Service Line Clinical Facilitation Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines. Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices. Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately. Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed. 3. Cohort Support & Learner Coaching Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points). Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager. Use rubrics, checklists, and competency tools to document learner progress and escalate concerns regarding readiness for independent work. Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback. 4. Data, Feedback, and Continuous Improvement Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions. Create and monitor formal metrics for learning and successful application of skills. Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you’re seeing in learner performance and experience, and to validate where additional coaching or clarification is needed. Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective. Champion a “Spirit of Inquiry” by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation. 5. Surge Support & Operational Flex During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on high-complexity clinical teaching and stakeholder interactions. Lead or co-lead baseline operational sessions (e.g., navigation of training environments, structured documentation practice, non-clinical workflows) when appropriate to free up Senior bandwidth. Adhere to and reinforce capacity rules and surge protocols defined by the Manager and Senior Trainers (e.g., ratio rules, blackout dates, backup facilitator coverage). Required Qualifications: Experience: 2+ years of experience in formal clinical/healthcare training, precepting, clinical education, or adult learning. Specifically, instructional design, LMS management, data collection, learner assistance, etc. Facilitation & communication: Strong virtual facilitation skills (Zoom/Google Meet or similar). Demonstrated ability to explain complex clinical workflows in clear, practical language and to give direct, respectful feedback to peers or learners. Collaboration & adaptability: Comfortable flexing between service lines, cohorts, and workstreams as priorities change. Proven ability to build trust with clinicians, people leaders, and cross-functional partners. Preferred Qualifications: Clinical credentials: RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license, if applicable). Experience in one or more of Included Health’s core clinical environments (e.g., Urgent Care, Behavioral Health, Virtual Primary Care, Care Management, Triage, Navigation). Familiarity with Athena or similar EHR. Exposure to instructional design principles (e.g., ADDIE, flipped classroom, scaffolding). Experience working in a fast-paced, high-change or virtual-first environment, comfortable iterating based on feedback and data.   The salary range for this full time position is $67,850.00 - $94,000.00 + equity + benefits. This posted range reflects the portion of our internal pay band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).  For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured pay bands and geographic zones based on cost of labor to keep pay fair and consistent.   Benefits & Perks:   In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: -Remote-first culture -401(k) savings plan through Fidelity -Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) -Paid Time Off ("PTO") and Discretionary Time Off ("DTO") -12 weeks of 100% Paid Parental leave -Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. -Work-From-Home reimbursement to support team collaboration home office work   Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote Job Summary: Included Health's mission is to raise the standard of healthcare for everyone. We measure ourselves on outcomes, not promises, whatever the issue - acute or chronic, physical or behavioral, in-person or virtual. It’s all included. Included Health is looking for a Medical Assistant (MA) to help with this important mission.  The MA will work on the Primary Care team with other clinical staff to support the primary care clinicians and patients. The MA will serve as an available resource for patients and clinicians, and act as a care guide to support patients through the continuum of care.  He/she/they will carry out assigned tasks and orders as delegated by the clinicians to support patient care. Schedule: 7:00 AM – 6:00 PM PST (10-hour shifts on a three-week rotating schedule, including every third weekend). Responsibilities: Assist patients via telephone, or other modalities, as part of the primary care team, including call backs to respond to patient needs. Assist in patient care through the collection of health information, vitals, and other health history information that needs to be shared with the provider and other care team members. Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards. Assist in general patient care coordination to support any/all patient care needs. Handles calls and correspondence regarding pharmacy, lab, referrals, or any other pertinent questions from physicians, pharmacies and patients. Actively manages quality initiatives in collaboration with provider and clinical care staff. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times. Performs other related duties and projects as assigned. Attends required training as requested. Qualifications: High School diploma or the equivalent Graduate of accredited medical assistant program Currently hold a valid MA certification/registration 2+ years experience working in Family/Primary Care setting Occasional evening and weekend coverage may be required Self-disciplined, energetic, passionate, innovative and flexible. Must be able to work independently remotely. A team player that can follow a system and protocol to achieve a common goal. Demonstrates sound judgment, decision-making and problem-solving skills. The hourly pay for this full time position is $24.00 + equity + benefits. Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: -Remote-first culture -401(k) savings plan through Fidelity -Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) -Paid Time Off ("PTO") and Discretionary Time Off ("DTO") -12 weeks of 100% Paid Parental leave -Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. -Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote The Associate Finance Business Partner, Operating Expense is the dedicated FP&A partner for Included Health’s operating-expense organization. The role supports multiple departments, cost centers, budget owners, and leaders through financial planning, forecasting, close, reporting, and decision support.  The position empowers functional partners to accomplish key operational objectives while upholding fiscal discipline and budget adherence. This role manages recurring planning, forecasting, close, and reporting work within established priorities. It applies financial judgment to investigate variances and forecast issues, recommend practical next steps, and communicate implications to business partners. The role helps leaders maintain financial discipline, improve forecast accuracy, and understand the financial impact of operating decisions. It also coordinates improvements to our reporting processes and forecasting system. Responsibilities: Support annual planning, quarterly forecasting, monthly close, and expense reporting cycles. Partner with budget owners to coordinate annual-plan inputs, assumptions, reviews, and updates. Maintain forecast inputs across departments, covering headcount, vendors, compensation, software, facilities, travel, and health benefits. Collaborate with budget owners, Talent & Organization, and Accounting to align forecasts and resolve data or timing issues. Analyze monthly results and forecast updates, explaining key variance drivers, risks, and recommended actions. Deliver financial insights and decision support to leaders, linking results to operating choices and strategy. Review requisitions and purchase orders against approved budgets and headcount. Work with Accounting on accruals, reclassifications, and expense classification. Assist with reporting automation, Anaplan forecasting enhancements, and process redesigns. Investigate spend variances, identify risks or opportunities, and escalate material issues. Address ad hoc planning questions with cross-functional finance teams. Qualifications: Bachelor’s degree in finance, accounting, business administration, or a related field. 5+ years of relevant experience supporting financial planning and analysis, budgeting, forecasting, accounting, or expense management. Ability to independently manage recurring analyses, apply financial judgment to investigate issues, and recommend solutions based on available information. Strong spreadsheet skills and attention to detail; experience with financial planning or reporting systems is preferred. Experience with Anaplan and Workday is preferred. Clear written and verbal communication skills, including the ability to explain financial information and recommendations to non-finance partners and leaders. Ability to build effective working relationships with budget owners, Accounting, Talent and Organization partners, and cross-functional finance teams. Ability to manage recurring deadlines, adapt to changing priorities, and maintain accuracy in a fast-paced environment. Pay: The base salary range for this full-time position is $95,260 – $115,000 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–B).  For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA) and Zone D (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA). Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.   Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.   Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work   Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote The Associate Medical Director, Behavioral Health supports the practice management of the Psychiatrists within the Behavioral Health practice. Reporting to the Medical Director - Behavioral Health, this role will support the day-to-day clinical operations of clinicians, assist with overall practice hiring/interviewing, communications, and performance management. Candidates will also participate broadly in innovation within our care delivery models and lead projects that pertain to improving care delivery, member experience, and clinician experience within the Behavioral Health service line. We are seeking a highly motivated leader who thrives in a fast-paced environment, leads with empathy, and who is passionate about promoting high-quality, evidence-based behavioral health care. The clinician who will thrive in this role is inquisitive and independent, comfortable working with and interpreting data, and happy working across a large team of professional clinicians. Key Responsibilities Reviewing clinical documentation for accuracy, clinical judgment, and adherence to evidence-based protocols and workflows. Reviewing dashboards of quality metrics, identifying potential issues, and alerting appropriate managers. Recommending and assisting with individual performance improvement programs when necessary. Management of clinician escalations and contract compliance issues when necessary. Identifying appropriate projects for quality improvement and leading teams toward quality goals on identified projects Assistance with clinician communications and practice announcements. Providing at least 10% of time to clinical care of patients on the platform, while displaying exemplary levels of professionalism and clinical quality in all dealings with patients, and will maintain and complete charting and documentation in a timely manner. Other administrative duties and projects on an as needed basis. Qualifications MD or DO with at least 5 years of post-residency clinical experience, and minimum 2 years’ experience with patient care on a virtual care platform Minimum 2 years' leadership experience preferred Be a licensed provider in good standing with your state board(s) Be self-motivated and able to work independently Excel at communicating with patients and other clinicians Qualified candidates must meet all clinical and educational requirements as outlined in the Clinician Employment Agreement Compensation:   The United States new hire base salary target range for this full-time position is: $235,000-$300,000 + bonus + equity + benefits   Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.   Benefits & Perks:   In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: -Remote-first culture -401(k) savings plan through Fidelity -Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) -Paid Time Off ("PTO") and Discretionary Time Off ("DTO") -12 weeks of 100% Paid Parental leave -Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. -Work-From-Home reimbursement to support team collaboration home office work   Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.   Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer review QA process, as assigned. Why Included Health: 100% Remote, Work from home Schedule: Maintain control over your schedule w/ the ability to set your own hours High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy Fee for service model, all no shows/late cancellations covered at full rate Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems Qualifications and Requirements: Ability to practice independently without ongoing clinical supervision Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions Experience with technology and an understanding of digital tools and platforms Licensure in multiple states is highly valued Clinically licensed in state of primary residence LCSW Requirements: Master's degree in Social Work from a CSWE accredited program 2+ years of unsupervised/post licensure psychotherapy treatment experience Active and unrestricted LCSW license LPC/LMHC Requirements: Master's degree in Counseling from a CACREP accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LPC/LMHC license LMFT Requirements: Master's degree in Marriage and Family Therapy from a COAMFTE accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LMFT license The United States compensation for this independent contractor position is $65.61 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.     #LI-REMOTE -TM1 About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Texas Workplace: remote Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist licensed in Texas to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.   Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer review QA process, as assigned. Why Included Health: 100% Remote, Work from home Schedule: Maintain control over your schedule w/ the ability to set your own hours High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy Fee for service model, all no shows/late cancellations covered at full rate Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems Qualifications and Requirements: Ability to practice independently without ongoing clinical supervision Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions Experience with technology and an understanding of digital tools and platforms Licensure in multiple states is highly valued Clinically licensed in state of primary residence LCSW Requirements: Master's degree in Social Work from a CSWE accredited program 2+ years of unsupervised/post licensure psychotherapy treatment experience Active and unrestricted LCSW license in Texas LPC/LMHC Requirements: Master's degree in Counseling from a CACREP accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LPC/LMHC license in Texas LMFT Requirements: Master's degree in Marriage and Family Therapy from a COAMFTE accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LMFT license in Texas The United States compensation for this independent contractor position is $65.61 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.     #LI-REMOTE #LI-TX-TM1 About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Virginia Workplace: remote Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist licensed in Virginia to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.   Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer review QA process, as assigned. Why Included Health: 100% Remote, Work from home Schedule: Maintain control over your schedule w/ the ability to set your own hours High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy Fee for service model, all no shows/late cancellations covered at full rate Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems Qualifications and Requirements: Ability to practice independently without ongoing clinical supervision Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions Experience with technology and an understanding of digital tools and platforms Licensure in multiple states is highly valued Clinically licensed in state of primary residence LCSW Requirements: Master's degree in Social Work from a CSWE accredited program 2+ years of unsupervised/post licensure psychotherapy treatment experience Active and unrestricted LCSW license in Virginia LPC/LMHC Requirements: Master's degree in Counseling from a CACREP accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LPC/LMHC license in Virginia LMFT Requirements: Master's degree in Marriage and Family Therapy from a COAMFTE accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LMFT license in Virginia The United States compensation for this independent contractor position is $65.61 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.     #LI-REMOTE #LI-VA-TM1 About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Oregon Workplace: remote Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist licensed in Oregon to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.   Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer review QA process, as assigned. Why Included Health: 100% Remote, Work from home Schedule: Maintain control over your schedule w/ the ability to set your own hours High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy Fee for service model, all no shows/late cancellations covered at full rate Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems Qualifications and Requirements: Ability to practice independently without ongoing clinical supervision Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions Experience with technology and an understanding of digital tools and platforms Licensure in multiple states is highly valued Clinically licensed in state of primary residence LCSW Requirements: Master's degree in Social Work from a CSWE accredited program 2+ years of unsupervised/post licensure psychotherapy treatment experience Active and unrestricted LCSW license in Oregon LPC/LMHC Requirements: Master's degree in Counseling from a CACREP accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LPC/LMHC license in Oregon LMFT Requirements: Master's degree in Marriage and Family Therapy from a COAMFTE accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LMFT license in Oregon The United States compensation for this independent contractor position is $65.61 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.     #LI-REMOTE #LI-OR-TM1 About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Tennessee Workplace: remote Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist licensed in Tennessee to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.   Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings. Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients. Conduct monthly chart reviews as part of our peer review QA process, as assigned. Why Included Health: 100% Remote, Work from home Schedule: Maintain control over your schedule w/ the ability to set your own hours High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy Fee for service model, all no shows/late cancellations covered at full rate Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems Qualifications and Requirements: Ability to practice independently without ongoing clinical supervision Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions Experience with technology and an understanding of digital tools and platforms Licensure in multiple states is highly valued Clinically licensed in state of primary residence LCSW Requirements: Master's degree in Social Work from a CSWE accredited program 2+ years of unsupervised/post licensure psychotherapy treatment experience Active and unrestricted LCSW license in Tennessee LPC/LMHC Requirements: Master's degree in Counseling from a CACREP accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LPC/LMHC license in Tennessee LMFT Requirements: Master's degree in Marriage and Family Therapy from a COAMFTE accredited program 3+ years of unsupervised, post licensure experience Active and unrestricted LMFT license in Tennessee The United States compensation for this independent contractor position is $65.61 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.     #LI-REMOTE #LI-TN-TM1 About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our  Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives.  You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations. Responsibilities: Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services Operational Deep Dives: Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are Population Health Strategy: Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement) Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation Product Partnership: Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin) Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects Required Qualifications: At least seven years of experience in a fast-growing business managing cross-functional projects Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues Strong modeling skills: proficiency in Excel to build robust models Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment Excellent oral and written communications skills Excellent interpersonal and problem-solving skills Comfort with data analysis (experience with Looker preferred) Healthcare experience preferred Bachelor’s degree required Excellent interpersonal, oral, and written communication skills Physical/Cognitive Requirements: Ability to remain seated in a stationary position for prolonged periods. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. Ability to interact with leadership, employees, and members in an appropriate manner. Occasional travel required The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).  For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent. In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Missouri Workplace: remote We're looking for a board-certified physician with broad clinical expertise and a passion for improving healthcare access and quality. You'll provide care to patients of all ages across a wide range of conditions, maintain accurate and current patient records, and work collaboratively with our provider and support teams. You should have at least 3 years of post-residency experience in high-volume Urgent Care or Primary Care settings. Start a conversation with us and learn how you can positively impact the lives of patients and play a role in improving healthcare.   This role will report to the Medical Director of Urgent Care. Responsibilities: Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely Deliver high quality patient care while maintaining safety Document medical information of patients and review patient history at each visit Request consultation or referral with other health care providers when appropriate Counsel and educate patients Order and interpret diagnostic tests as needed Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions Actively maintain knowledge of current medical research and trends Provide administrative support or cross-coverage for reviewing laboratory test results Scheduling flexibility to include evenings and weekends Required Qualifications Completion of a 3-year Family Medicine or Emergency Medicine residency 3+ years post residency experience in a fast paced Urgent Care or Primary Care outpatient setting Active ABMS or AOA Board Certification in Family Medicine or dual boarded Internal Medicine + Pediatrics Completion of U.S. Medical Licensing Examination Eligible for the Interstate Medical Licensure Compact (IMLCC) is required Active and unrestricted state medical license in at least one state; residing in an IMLC state is required Experience and comfort providing care for all ages, newborn to adult populations Ability to function within an integrated medical practice Extensive breadth of clinical expertise Excellent communication and interpersonal skills Demonstrable proficiency with technology Not under current exclusion or sanction by any state or federal health care program, including Medicare or Medicaid, and is not identified as an “excluded person” by the Office of Inspector General of the Department of Health and Human Services or the General Service Administration (GSA), or reprimanded or sanctioned by Medicare Must maintain Medicare active status Preferred Qualifications: Multistate licensure Telemedicine or virtual care experience with video based visits Experience with Athena EMR Experience and interest in supervising Nurse practitioners Physical/Cognitive Requirements: Prompt and regular attendance at assigned work location. Ability to remain seated in a stationary position for prolonged periods. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. Ability to interact with leadership, employees, and members in an appropriate manner. Shift Obligations 1,664 annual hours (32 hours per week) Weekday evening shifts: A minimum of 8 hours per week, between 5-11p PST AND Weekend shifts: Every other weekend, Saturday AND Sunday, 8 hours/day, (7a-11p) Day/Evening rotation every other weekend Holiday shifts: 3 per calendar year Please only proceed to apply if you are comfortable with the contractual scheduling requirements Part-Time: 20hrs/wk min - $111 per hour on average with guaranteed base + benefits. Additionally, Included Health offers productivity incentives for employees who exceed the visit target. Details of the incentive structure will be discussed during the interview process.   Modified Full-Time: 32hrs/wk min - $185,000/yr on average with guaranteed base + equity + benefits. Additionally, Included Health offers productivity incentives for employees who exceed the visit target. Details of the incentive structure will be discussed during the interview process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: Remote Workplace: remote As a Virtual Care Advocate, you are the front door to virtual care at Included Health functioning much like the front desk of a medical office. You will be the first point of contact for members across phone and messaging channels, helping them navigate our app, answer healthcare questions, and connect them to the right services based on their Health Plan or Client package types.   This team supports multiple areas of the member experience, and is expected to show up fully within the Tier 1 scope to deliver a seamless, member-first experience at every interaction. You will be responsible for resolving member needs at first touch whenever possible, gathering accurate information, and documenting clearly. When a situation requires escalation to another support team, you will identify the appropriate handoff flow whether to Technical Support or downstream teams such as Virtual Care Support, Quality, Imaging or Referrals teams.   Core responsibilities include account in troubleshooting and scheduling support, eligibility and coverage troubleshooting, provider documentation, prescription, lab, imaging and referral status inquiries.    This role is an individual contributor and will report into the Supervisor, Virtual Care Advocacy Operations.   The start date for this role is 1/11 and the offering rate is $21/hr. Responsibilities: Serve as a first-contact support advocate for members across Virtual Care and Core interactions. Handle inbound calls, messaging, and standard support needs with accuracy, empathy, and urgency. Resolve routine virtual-care member issues end to end whenever they fall within Tier 1 General scope. Gather complete and relevant details to understand the member’s needs before determining next steps. Document interactions clearly, accurately, and completely in required systems. Use established SOPs, knowledge resources, workflow guidance, and approved job aids to support issue resolution. Use Care App, Athena, Hub, CXone, and other approved tools to complete trained workflows accurately. Create or update cases correctly for Tech support, Quality, VCS, imaging/referral, and medical-records-related workflows when required. Capture clear case descriptions, troubleshooting steps already taken, and the correct case type, subtype, and channel fields when escalation is needed. Reinforce a seamless member experience during handoffs by setting expectations clearly and minimizing friction. Flag recurring issues, workflow gaps, or member pain points to supervisors. Recommend ways the team can improve the member experience based on recurring support patterns. Acknowledge members’ rights on confidentiality issues, maintain member confidentiality at all times, and follow HIPAA guidelines and regulations. Maintain quality, productivity, attendance, and schedule adherence expectations. Participate in onboarding, training, calibration, and ongoing skill development. Required Qualifications: 2+ years of experience in customer service, member support, advocacy, healthcare operations, or contact center environments, including handling customer or member inquiries via voice and/or chat. Strong verbal and written communication skills, including accurate spelling and grammar. Strong de-escalation, listening, and problem-solving skills. Ability to manage multiple workflows and systems while maintaining accuracy. Strong attention to detail in documentation and follow-through. Ability to follow defined workflows while applying sound judgment. Comfort working in a fast-paced service environment with performance expectations. Ability to deliver a compassionate, professional, and member-first experience. Proficiency with technology, including web-based systems, smartphones/apps, Google apps, and customer relationship management software. Familiarity with VoIP phone systems such as CXone and comfort communicating on the phone for the majority of the workday. Ability to learn and apply workflow-specific guidance for virtual care scheduling, eligibility troubleshooting, case creation, provider document handling, Rx/lab status, and imaging/referral support. Preferred Qualifications: Experience in healthcare, virtual care, care navigation, or advocacy support. Experience supporting phone-based member interactions. Familiarity with documentation standards, case notes, and escalation workflows. Experience working across multiple tools and knowledge resources in a live service environment. Experience supporting members with complex or sensitive needs. Familiarity with Hub, Care App, Athena, CXone, or similar service and workflow systems. Physical/Cognitive Requirements: Prompt and regular attendance at assigned work location. Ability to remain seated in a stationary position for prolonged periods. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer, and other office-related equipment. No heavy lifting is expected, though occasional exertion of about 20 lbs. of force may be required. Ability to interact with leadership, employees, and members in an appropriate manner. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.