In this client-facing role, you’ll be the go-to expert for our customers and internal teams, solving complex HR challenges across a number of countries in Western Europe, primarily Portugal, Italy, and Spain. Cross-country HR experience , with a deep global focus (eg, APAC, EMEA, AMER, LATAM).
Location: Seoul, South Korea
Location: Seoul, South Korea
Engagement: 1 Year Contract; duration and working arrangements to be confirmed
Supporting: Korea GTM / Sales
About the Role
We are looking for a Program Manager to support the day-to-day operations of our Korea GTM team. This role will coordinate work across pipeline management, quoting, contracting, billing, and customer follow-up, helping our sales team spend more time with customers.
You will work closely with Korea account teams and partner managers, alongside APAC Sales Operations, Deal Desk, Finance, Legal, Customer Support, and GTM Systems. Success requires strong attention to detail, clear communication, and the ability to keep requests moving across teams and systems.
Responsibilities
CRM and Sales Cadence
- Review Salesforce opportunities for missing or inconsistent stages, close dates, next steps, ownership, and required fields.
- Coordinate updates with account owners and maintain accurate records based on confirmed information.
- Prepare materials for weekly pipeline and forecast reviews, highlighting changes, open questions, and follow-up actions.
- Track partner-sourced opportunities, including stale records and ownership handoffs.
Deal, Contract, and Billing Support
- Check that requests for quotes, contract amendments, signatures, and order processing contain the necessary information and documentation.
- Coordinate requests with Deal Desk, Legal, Billing, and GTM Systems, tracking approvals, support tickets, and outstanding actions.
- Help investigate missing invoices and questions about billing periods, seats, and credits by gathering supporting information and following up with the responsible teams.
- Maintain practical checklists for direct and reseller transactions.
Issue Tracking and Data Quality
- Maintain a consolidated tracker of sales operations requests, including customer impact, owner, next action, target date, and resolution status.
- Identify overdue requests and issues that could affect customer commitments or deal timelines, and escalate through the appropriate channels.
- Compare CRM, contract, usage, and billing information using approved tools to identify discrepancies and support investigation.
- Confirm resolution before closing requests and document recurring issues and their solutions.
Customer Follow-up and Process Improvement
- Maintain account, contact, and ownership lists for product launches, customer education, and partner programs.
- Prepare customer communication drafts for account team review and track follow-up completion.
- Keep operational guides, request procedures, and approved templates current in Korean and English.
- Use approved AI and automation tools to improve repetitive tasks such as data checks, reporting, and reminders, with appropriate validation of outputs.
Required Qualifications
- 1+ years of experience in Sales Operations, Revenue Operations, Deal Operations, program coordination, or a related field, or equivalent demonstrated capability.
- Practical experience using Salesforce or a similar CRM for opportunity management, data maintenance, and reporting.
- Strong spreadsheet skills, including the ability to reconcile information across sources and identify errors or gaps.
- Experience coordinating requests across multiple teams and following them through to completion.
- Professional proficiency in Korean and English, with the ability to communicate issues, status, and required actions clearly.
- Strong organizational skills, attention to detail, and sound judgment when prioritizing competing requests.
- Experience handling customer and commercial information within established access and approval processes.
Preferred Qualifications
- Experience in B2B SaaS, cloud services, or usage-based business models.
- Familiarity with reseller or channel partner operations.
- Experience with quoting, electronic signature, contract management, billing, or customer support systems.
- Experience working between Korea-based teams and regional or global functions.
- Demonstrated use of AI tools or lightweight automation to improve operational efficiency.
Collaboration and Decision-Making
This role is responsible for operational execution, information validation, coordination, and follow-through. Sales leaders and account owners retain responsibility for commercial strategy, customer relationships, and final forecast judgments. Pricing, discounts, contract terms, billing adjustments, and system access remain subject to approval by the responsible functions.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
We’re looking for a collaborative and thoughtful Program Lead to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you’ll work to ensure a positive, safe, and welcoming environment across our global community by helping partners and players navigate policies and address concerns with care and consistency.
You’ll take the lead on sensitive investigations, engage with stores and players to resolve issues, and collaborate with internal teams to promote transparency, fairness, and trust. By blending program coordination, policy support, and trust & safety principles, you’ll play a key role in maintaining the integrity of our play spaces and ensuring a healthy experience for players, retailers, and employees alike.
What You'll Do:
• Own the analysis of program data, policy guidelines, and incident reports to surface systemic concerns and recommend changes around policy adherence.
• Lead complex, high-sensitivity investigations end to end, document evidence, and apply sound judgment when enforcing program rules.
• Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions.
• Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through.
• Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care.
• Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
• Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction.
What You'll Bring:
• Minimum of 6 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.
• Deep experience in conflict resolution and de-escalation, including the hardest cases.
• Excellent critical thinking and investigative abilities.
• Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations.
• Proven ability to work independently, set priorities, and drive programs forward in a high-volume environment.
• Experience defining policy, process, or standards is a strong plus.
• Familiarity with Wizards Play Network (WPN) policies is a strong plus.
• Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable.
• Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial.
• Bilingual or multilingual candidates are encouraged to apply.
#Wizards
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$108,600
—
$162,900 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business.
This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it.
Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it.
This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it.
WHAT YOU'LL DO
- Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
- Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones
- Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
- Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after
- Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand
- Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose
- Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice
- Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product
- Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit
- Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy
WHAT WE'RE LOOKING FOR
- 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
- Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly
- Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business
- Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why
- Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast
- A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now
- The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority
- Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback
NICE TO HAVE
- SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog
- Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash
- Audit prep or SOX readiness experience
Compensation: $155,000 - $185,000 salary + options
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business.
This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it.
Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it.
This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it.
WHAT YOU'LL DO
- Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
- Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones
- Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
- Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after
- Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand
- Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose
- Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice
- Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product
- Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit
- Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy
WHAT WE'RE LOOKING FOR
- 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
- Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly
- Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business
- Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why
- Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast
- A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now
- The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority
- Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback
NICE TO HAVE
- SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog
- Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash
- Audit prep or SOX readiness experience
Compensation: $155,000 - $185,000 salary + options
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
LangChain is looking for a GTM Enablement Program Manager to help keep our growing go-to-market organization informed, enabled, and ready to execute as our products and company evolve.
We operate in one of the fastest-moving areas of technology. Our products evolve quickly, new capabilities launch frequently, and the knowledge our GTM teams rely on is constantly changing. As we scale, we need a strong operating system that ensures sellers understand what we're building, why it matters, how to talk about it, and where to find the information they need.
This role will own three critical areas of our enablement engine: Product Enablement, GTM Knowledge & Content, and Enablement Communications.
You'll partner closely with Product, Engineering, Product Marketing, Sales, and Revenue Operations to turn product changes and company knowledge into scalable training, resources, communications, and systems for GTM.
Working with cross funtional subject matter experts, your job is to turn messaging, trainings, and artifacts into field readiness—making sure GTM can learn it, find it, understand it, and use it.
WHAT YOU'LL DO
OWN PRODUCT ENABLEMENT
- Own the product enablement engine. Stay closely connected to Product, Engineering, and Product Marketing to understand what's changing, determine the impact to GTM, and partner with these SMEs to build practical field enablement.
- Own GTM readiness for product launches and major changes. Build the enablement plan from initial intake through launch, including training, communications, resource publication, reinforcement, and ongoing maintenance.
- Build and maintain product training. Create and continuously improve product curriculum in our LMS and Content Hub so sellers have a clear learning path across our platform, products, use cases, positioning, and value.
- Run live product enablement. Determine when asynchronous learning isn't enough, coordinate the right SMEs, and facilitate live sessions, workshops, demos, and deeper product training.
- Measure readiness and close gaps. Use feedback, participation, knowledge checks, field questions, and other signals to understand where GTM needs additional reinforcement.
OWN GTM KNOWLEDGE & CONTENT
- Own the GTM knowledge system. Make it easy for sellers to quickly find accurate, relevant, and current information across our Content Hub, LMS, and other GTM systems.
- Build scalable information architecture and governance. Establish clear taxonomy, templates, ownership, review cadences, freshness standards, and archival processes that keep GTM knowledge organized and current.
- Manage the content lifecycle. Ensure training, product resources, competitive guidance, FAQs, recordings, and other enablement materials stay current as the business changes—and remove or archive information that is no longer relevant.
- Operationalize canonical GTM content. Partner with Product Marketing and other subject matter experts to ensure approved messaging, competitive guidance, objection handling, and other core GTM knowledge is consistently structured, maintained, and accessible.
- Build for humans and AI. Structure GTM knowledge so both sellers and AI-powered tools can reliably retrieve and use accurate context. Explore ways AI can improve content discovery, maintenance, gap detection, and enablement workflows.
OWN ENABLEMENT COMMUNICATIONS & CADENCE
- Own the GTM enablement communications engine. Manage Weekly Trace and other recurring enablement communications, consolidating product, program, and company updates into clear guidance for the field: What changed? Why does it matter? Where can I learn more? What do I need to do?
- Run our recurring enablement cadence. Own the operational execution behind weekly enablement, including the calendar, SME coordination, materials, recordings, recaps, and follow-through.
- Create signal from noise. Build predictable ways for GTM to stay current without requiring sellers to monitor dozens of Slack channels, documents, and product updates.
- Improve the enablement operating system. Identify breakdowns in how information moves from Product, Engineering, Product Marketing, and other teams into GTM—and build scalable systems rather than continually working around them.
WHAT WE'RE LOOKING FOR
- 4+ years of experience in GTM enablement, product enablement, sales enablement, enablement operations, or a related role in a B2B technology company.
- Experience owning product enablement programs, including product launches, training, ongoing curriculum, and field communications.
- Experience building or managing product training for Sales or broader GTM audiences.
- Strong technical curiosity. You don't need to be an engineer, but you should want to understand technical products deeply enough to explain them clearly and accurately.
- Ability to translate complex product information into practical seller guidance: what it is, why it matters, who it's for, how to position it, and when to use it.
- Experience organizing and maintaining a GTM knowledge or content system—not just creating individual pieces of content.
- Strong understanding of content governance, information architecture, taxonomy, and knowledge lifecycle management.
- Strong written communication skills and the ability to turn a large volume of information into clear, concise, actionable guidance.
- Strong program management skills. You can manage multiple workstreams, SMEs, launches, deadlines, and recurring programs without losing the details.
- High ownership and follow-through. You don't wait for someone to tell you that a launch isn't ready, information is outdated, or a process is broken—you proactively drive it to resolution.
- A builder mentality. You're comfortable starting with an imperfect system, creating a V1, learning from users, and continuously improving it.
- Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Revenue Operations.
- AI fluency and curiosity about how structured knowledge can power agents, search, content generation, and internal GTM workflows.
- Experience with knowledge-management platforms such as Notion and learning-management systems such as WorkRamp is a plus.
- Familiarity with developer tools, AI/ML infrastructure, LLM applications, or agentic AI is a plus.
Compensation: $150,000-180,000 base salary + options
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Bangalore, India
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
Analyst
Location: Hybrid - Bangalore, India (2 Days per week in Office)
This role serves as a critical bridge between the Sales, Product, and Analyst teams, ensuring data-related requests are accurately submitted, properly prioritized, and resolved in a timely manner. As the first point of contact for APAC data validation inquiries, you will own the triage process, represent the team on customer calls, and champion internal alignment on both public and proprietary data across the APAC digital advertising market. As part of a collaborative global team, this role requires flexibility to participate in weekly cross-timezone meetings. This is a hybrid position with 2 days per week in office.
Please note: this role is offered on a B2B contractor basis, directly with Sensor Tower's US entity, and not on Sensor Tower's Indian company payroll. This is how our entire India team currently operates.
What You Will Do:
- Assess incoming data related tickets for completeness, clarity, and accuracy from go to market teams.
- Review and Triage Data Validation Tickets to respective Lead Analysts.
- Flag and redirect any non-actionable or duplicate requests.
- Develop and maintain a ticket prioritization framework to help Lead Analysts and Data Science teams focus on high-impact issues.
- Collaborating with Lead Analysts to systematically compare and align public and internal datasets.
- Proactively participating in APAC sales calls to address data related insights and surface actionable product feedback.
- Support cross-functional initiatives between the Sales, Product, Analysts and Data Science teams for the APAC region.
- Provide feedback and insights to improve internal data tools and customer experience.
- Monitor trends in the mobile app and advertising space to identify compelling and actionable insights for current and prospective customers.
Qualifications:
- 3+ years of experience in advertising technology, or a related field with exposure to mobile app advertising ecosystems.
- Mandatory: hands-on experience working with the India market and Indian brands specifically, including familiarity with local channel mix, CPMs, and category spend volumes.
- Familiarity with SQL for data querying and validation
- Comfortable working with sales teams and customers to explain data insights and manage multiple tasks in possible time-sensitive situations
- Ability to research and synthesize market trends, competitor data, and industry benchmarks.
- Experience in reviewing and interpreting public financial statements
- Knowledge of digital advertising and mobile marketing KPIs (impressions, CPM, CTR, ROAS)
- Familiarity with APAC markets, particularly India, Southeast Asia, and/or Japan
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: New York, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Team
OKX's Legal team provides legal advice and guidance to the company across all coverage areas and geographic locations, and supports business growth and development by working with all teams within the company to help them achieve their goals. We are a high-functioning, collaborative and fast-paced group of lawyers who enjoy the cutting-edge nature of our work and the digital assets industry.
Sitting in the Legal department, the Corporate Investigations team investigates fraud, misconduct and abuse committed against OKX. The team includes experienced investigators, among them former federal agents, and partners closely with the Compliance, Risk, Finance, and HR departments, colleagues in the Legal department, and business executives across OKX's global footprint.
About the Opportunity
This is a senior, high-impact role for a former federal prosecutor who wants to build and lead a global investigations function. The Head of Corporate Investigations will be the single accountable owner for investigating wrongdoing against OKX and developing these matters for appropriate recovery and civil or criminal enforcement as warranted.
As OKX's most senior investigations leader, you will set the standard for how the company uncovers and responds to wrongdoing, leading investigations that reflect the highest standards and best practices in the field. This is an opportunity to build a world-class investigations program, one whose rigor, independence and integrity protect OKX's people, assets and reputation
Where an investigation warrants it, you will be responsible for bringing matters to the appropriate authorities in the US, EMEA and APAC, ensuring each case is built to a prosecutorial standard and supported through to any civil or criminal resolution.
We offer a competitive base salary and bonus structure as well as excellent benefits and an opportunity to work in a cutting-edge industry that will be the future of financial services. Extensive international travel on short notice expected in this role.
What You'll Be Doing
Lead the function and the team.
Set the strategy, standards and methodology for internal investigations globally. Own intake, triage and prioritization. Manage and develop a team of investigators that includes former agents.
Run investigations.
Direct investigations from allegations through findings, including interview strategy, subject and witness interviews, digital forensics and financial tracing. Personally lead the most complex and sensitive matters.
Build cases to a prosecutorial standard.
Own OKX's framework for deciding which matters warrant escalation to authorities and in which jurisdiction. Build strong cases to the evidentiary and procedural standards of that jurisdiction, and partner with the Litigation team to pursue recovery of losses.
Manage engagement with authorities.
Where matters are brought to the attention of authorities, oversee OKX's engagement through to resolution, including providing evidence, making witnesses available and responding to legal process, as appropriate.
Own
law enforcement
relationships.
Build and maintain relationships and networks with law enforcement and prosecutors worldwide, including federal, state and local authorities in the US, EMEA and APAC.
Partner across the company.
Work with Compliance, Risk, Finance, HR, colleagues in the Legal department, and business executives to investigate and resolve matters effectively.
Strengthen controls and report to leadership.
Translate investigative findings into control improvements that prevent recurrence. Report significant matters and trends to senior leadership.
What We Look For In You
Prior service as an Assistant United States Attorney is required. Experience as a trial attorney in the DOJ Criminal Division, such as the Fraud Section, will also be considered.
A substantial record of investigating, charging and trying federal white-collar and fraud cases, including leading grand jury investigations and working closely with federal agents.
A deep understanding of what makes a case prosecutable and what prosecutors and police need before they will accept one.
In-house or law firm experience leading investigations required.
A JD and membership in a US state bar.
15+ years of legal experience.
Experience leading and developing investigative teams, including former law enforcement professionals.
Sound, proportionate judgment, with a commitment to fairness and due process for the individuals under investigation.
Exceptional written and oral communication skills, with the ability to deliver clear findings to senior leadership and credible presentations to law enforcement.
Discretion, integrity and composure in sensitive, high-stakes matters.
A self-starter who is comfortable working independently in a fast-paced, growth-stage, multicultural environment and across global time zones.
Ability to collaborate effectively across functions and earn the trust of stakeholders at every level.
Nice to Haves
Experience in financial services or digital assets.
Exposure to cases involving cryptocurrency or blockchain tracing.
Experience engaging with foreign law enforcement and prosecutors, or with international cooperation mechanisms such as MLATs, particularly in Asia-Pacific.
Supervisory experience within a US Attorney's Office, such as a unit chief or deputy chief.
Global investigations experience.
Language capabilities: Mandarin
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX
Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $240,426 - $360,639
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
#LI-SK1 #LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: San Francisco, CA; Seattle, WA; San Diego, CA; Los Angeles, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
We’re hiring a results-driven account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.
WHAT YOU'LL DO
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
(PREFERRED)
- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage-based pricing model.
Location: US West Coast
Compensation:
- $230K OTE + equity
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Amsterdam
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We’re looking for an experienced Account Executive to join our growing GTM team and drive the next wave of growth at LangChain. In this role, you’ll own the full sales cycle helping technical teams at cutting-edge enterprise companies discover, evaluate, and adopt LangChain’s products.
This is a high-impact, high-visibility role where you’ll collaborate closely with engineering, product, and customer success teams to shape how GenAI is adopted across different domains. If you're a relationship-driven seller who thrives in fast-paced, unstructured environments and wants to be part of building the go-to-market motion from the ground up, we’d love to hear from you.
WHAT YOU’LL DO
- Own and manage the full sales cycle, from lead stage to close with a strong bias for follow-up and follow-through
- Act as a trusted advisor to prospects and customers, learning their needs and demonstrating how our products can solve real problems
- Drive proof-of-concept efforts, working with sales engineers and product experts to demonstrate tangible value
- Stay on top of product updates and industry trends to educate customers and shape the conversation around GenAI adoption
- Build long-term customer relationships and support post-sale success in partnership with our deployment and support teams
- Negotiate pricing and deal terms and work with legal to redline contracts
- Bring customer insights back to product and engineering teams to inform the future roadmap and improve the user experience
- Help define and iterate on our sales playbook - your input will help shape our go to market strategies
WHAT YOU'LL BRING
- 5+ years of experience selling complex software to enterprise customers
- A relationship builder that garners trust quickly and approaches sales with empathy and curiosity
- Excellent communication and storytelling skills
- Technical acumen with the ability to establish credibility with technical decision makers.
- You thrive in fast-paced start-up environments and are energized by impact - you want to help evolve the playbook, not just follow one
- Driven and solutions-oriented; you know how to navigate roadblocks and keep deals moving forward
- Passionate about generative AI and excited to help customers navigate a rapidly evolving industry
Compensation
- Annual salary range: $225,000-$350,000 OTE USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: London
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE:
We’re hiring a Manager - Sales Development Representatives (SDR) (London) - EMEA to lead and scale our founding EMEA SDR team at LangChain.
Our SDRs play a critical role in helping companies adopt LangChain and LangSmith. They engage technical buyers, convert high inbound interest into qualified opportunities, and work closely with our sales and marketing teams to build pipeline.
This role will own the performance, coaching, and development of the SDR team, while helping design the systems, processes, and workflows that power their GTM motion. You’ll partner closely with sales, marketing, and and RevOps to continuously improve how we identify and engage the right accounts.
WHAT YOU'LL DO:
- Lead and coach a team of SDRs responsible for generating qualified pipeline
- Own SDR performance including activity metrics, conversion rates, pipeline creation, and attainment
- Recruit top SDR talent and grow the team as LangChain continues to scale
- Develop SDR talent through coaching, call reviews, and structured feedback
- Build repeatable outbound and inbound qualification playbooks
- Partner with marketing to convert inbound demand into qualified opportunities
- Work with sales leadership and RevOps to align on target accounts, territories, and pipeline goals
- Implement systems and workflows that improve SDR productivity and effectiveness
- Use data to continuously improve performance, analyzing conversion rates across the funnel
HOW TO BE SUCCESSFUL IN THIS ROLE:
- Have 5+ years of experience in sales development
- Have 1–3+ years managing SDRs or leading a sales development team
- Are comfortable working with technical products and developer audiences
- Have experience with modern GTM tooling (AI Agents, LinkedIn Sales Nav, Power Dialers, etc.)
- Are highly data-driven and comfortable managing performance through metrics
- Are passionate about coaching and developing early-career sales talent
- Thrive in fast-moving environments where processes are still evolving
- Have strong communication and organizational skills
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Singapore; Hong Kong
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Join our Regulatory Legal team, the group responsible for maintaining and growing Kraken's product offerings across every region we operate in and for advising the business on its day-to-day regulatory obligations. We are a tight, experienced group of lawyers from tradfi (traditional finance), fintech and crypto backgrounds who move fast, stay curious and take pride in the commercial accountability of our advice. We partner directly with Compliance, Product and senior leadership to keep our licensed entities running smoothly and our regulators well served.
This is a remote role based in Hong Kong or Singapore, supporting our growing volume of regulatory work across the broader APAC region. You will operate as a practical legal generalist with a focus on Product legal advice: supporting launches and product changes across APAC, including derivatives and over-the-counter ("OTC") options, tokenised equities, earn and staking products, custody, and card and payments offerings.
THE OPPORTUNITY
- Provide product legal support for APAC launches and enablement across the entire Payward product suite, including xStocks, OTC options, institutional custody and execution, and cross-regional products rolling out across APAC
- Act as a gatekeeper for new APAC outside counsel engagements: scope the work, estimate the cost, and sign off before matters are routed externally, so that outside counsel is used where local-law advice is genuinely required
- Translate complex regulatory frameworks into pragmatic, actionable guidance for the business, favouring plain-English communication, measurable risk trade-offs and decision-ready recommendations
- Use AI-assisted tools (for example for multi-jurisdiction licensing analysis, first drafts of regulatory submissions and matter tracking) to raise the speed and consistency of the team's work
- Own the APAC regulatory workload under the direction of the APAC regulatory lead, including licence variations, client and broker agreement documentation, licensing structure questions and routine regulator correspondence
- Take ownership of geography-specific licensing in markets such as Kazakhstan, Pakistan and the Philippines, instructing and supervising local counsel in region and in time zone, and supporting other APAC markets (for example South Korea, Japan, Taiwan, Vietnam, Indonesia and Malaysia) as they arise
- Support Payward Group licensing initiatives in key APAC markets such as Singapore and Hong Kong, including preparing application materials and coordinating with outside counsel
WHAT YOU BRING
- Qualified lawyer admitted in Singapore, Hong Kong, England and Wales, or an equivalent common law jurisdiction
- 10 or more years' post-qualification experience ("PQE") in financial services regulatory law, gained at a regulated financial services institution (for example a bank, broker-dealer, exchange, derivatives dealer or crypto services provider), at a law firm supporting such clients and/or at a relevant regulator
- Demonstrated ability to independently own regulatory relationships and business-as-usual regulatory workstreams, including notifications, information requests and supervisory correspondence
- Strong experience with the financial regulatory landscape in a major Asian financial centre (eg, Singapore and the MAS, Hong Kong and the SFC/HKMA)
- Proven ability to instruct, supervise and manage the cost of local counsel across multiple jurisdictions, including in markets where you are not admitted
- Working knowledge of anti-money laundering and counter-terrorist financing ("AML/CTF") obligations and regulatory expectations
- Outstanding analytical, drafting and organisational skills, with crisp, plain-English writing
- Ability to distill complex legal and regulatory issues into clear, actionable guidance for non-lawyer stakeholders
- A pragmatic, commercially accountable approach to legal and regulatory risk that gives stakeholders a useful range of options and a clear recommendation
- Comfort operating with a high degree of autonomy in a fast-moving, remote, multi-time-zone environment, owning a broad workload from day one
NICE TO HAVES
- Experience advising on virtual asset regulation in one or more APAC jurisdictions
- Familiarity with the regulation of derivatives (including OTC options), equities and emerging tokenised financial instruments
- Experience supporting change-of-control notifications or other regulatory aspects of corporate transactions
- Experience with payments, e-money or card regulation
- Working proficiency in a second APAC language
- An authentic interest in crypto and digital assets, and familiarity with Payward's and competitors' products
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE TEAM:
You'll join our GTM Systems team, which owns the systems LangChain's go-to-market actually runs on — Salesforce above all: the account and contact model, territory and routing, the sales process from first touch to closed-won, and the quote-to-cash and provisioning stack behind it.
We design and ship internal product for the GTM organization. AI agents do a growing share of the building: they draft design docs, open changes, and run Salesforce deployments, while humans hold the approval gates. Build capacity — engineers plus the agent bench — sits on this team, and you'll help decide what it works on next.
ABOUT THE ROLE:
You'll own the requirements, prioritization, and quality bar for LangChain's Salesforce-centered GTM systems, turning ambiguous revenue-team needs into shipped process and systems changes that scale.
This is not a ticket queue role. You'll be accountable for a small number of high-leverage GTM systems programs at a time: defining the problem, aligning stakeholders, specifying the solution, and ensuring what ships changes how the revenue org operates.
You'll work across Sales, Marketing, Partnerships, Support, and Finance in a fast-changing environment where priorities move quickly and influence matters more than reporting lines. The core challenge is operating with authority but not control: aligning teams around tradeoffs as the business changes underneath the plan.
You won't be expected to write production code. You will be expected to write clear enough specifications that engineers and AI coding agents can build from them, and to review the output with enough Salesforce and systems judgment to decide whether it is correct.
Location: San Francisco Bay Area — in office 4 days a week. The people whose processes you're redesigning are in this building, and so are the engineers who build LangGraph.
WHAT YOU'LL OWN:
Carry multi-quarter programs
- Own the Salesforce sales process from lead to close — routing, qualification, territory assignment, and stage progression — driving each initiative from discovery through UAT, change management, and adoption.
- Be the person stakeholders come to before they file a request, especially when the system was never designed for what the business now needs.
- Own the intake and prioritization model for hundreds of quarterly GTM systems requests, ensuring the team works on the highest-leverage business problems rather than the loudest tickets.
Own what gets specified and what ships
- Run discovery and turn ambiguous asks into BRDs, process flows, data models, and acceptance criteria — with a clear problem statement and ROI justification, precise enough to execute without a second conversation.
- Hold the quality gate: you write the specification, engineers and coding agents write the code, and nothing reaches production without your sign-off.
- Run vendor evaluations when the right answer is buy, integrate, or replace rather than build.
Protect revenue data integrity
- Trace anomalies in revenue fields — Net ARR, initial pipeline, lead source — back to the automation, trigger, or integration that wrote them.
- Own the reconciliation seam between Salesforce, usage-based billing, and cloud-marketplace transactions.
- Identify which design decisions are load-bearing and which are cosmetic, and catch the downstream failure modes before they reach production.
WHAT SUCCESS LOOKS LIKE:
In your first 6–12 months, you might:
- Redesign the lead-to-opportunity process so routing, qualification, and stage progression are measurable, enforceable, and adopted by the field.
- Create a prioritization model for hundreds of GTM systems requests per quarter, with clear tradeoffs and business rationale.
- Ship a Salesforce change that improves pipeline hygiene, quote-to-cash accuracy, provisioning reliability, or cloud marketplace reconciliation.
- Establish a specification and UAT standard that engineers and AI agents can reliably build against.
- Build enough trust with Sales, Marketing, Partnerships, Support, and Finance that stakeholders bring you the problem before they prescribe the solution.
WHAT YOU'LL NEED TO BE SUCCESSFUL:
SYSTEMS AND DOMAIN DEPTH
- Domain and tenure — 6–8 years in business systems, sales systems, revenue systems, or GTM systems, with Salesforce as your primary platform throughout.
- Sales process depth — you've partnered with Sales Ops on the things reps feel every day: territory and account coverage, lead qualification and routing, stage gates, and pipeline and forecast hygiene.
- Sales systems / RevOps depth — experience across quote-to-cash, CPQ, territory and lead routing, forecasting, or adjacent revenue processes.
- Technical fluency — you can read a data model, a Flow, and enough Apex to design against what's really there, even though you are not expected to write production code.
PROGRAM LEADERSHIP
- Program ownership — you've been the single accountable owner, at the working level negotiating the commitments yourself, of a program that spanned four or more functions and changed how a revenue org works day to day.
- Release risk — you've delivered a program into a core system on a release process you didn't control, where another team's change could break your release.
- Re-scoping under change — you've re-scoped a program mid-flight because the business changed under it, a sponsor moved, or the original scope no longer matched reality.
- Holding the line — you've turned down a request with executive backing and kept the relationship; you hold the line when something breaks pricing discipline, a legal constraint, or the architecture, and you arrive with the alternative.
JUDGMENT AND COMMUNICATION
- One tradeoff, two audiences — you write for the reader in front of you, not the one you find easiest: the VP gets the page, the engineer gets the spec.
- Maximum agency — you find the friction and start the project. You don't wait for a ticket.
- AI judgment — you give an agent the same brief you'd give a new engineer, and you check its work the same way.
- Architecture judgment — you know which design calls are load-bearing and which are cosmetic: why a usage event belongs on its own object rather than a field on Account, and how you'd catch that renaming one picklist breaks the provisioning saga before anyone deploys it.
STRONG SIGNALS:
None of these is a screen; any one makes you useful faster.
- You've owned a core Salesforce object domain — Account, Contact, Lead, or Opportunity — through a full redesign.
- You've traced a Salesforce field into a usage record into a provisioning step, and seen what broke downstream when it moved.
- You've worked with cloud marketplace operations — AWS or GCP private offers, co-sell, entitlement mapping, metering, and the failure modes when they break.
- You've worked with usage-based billing systems such as Metronome, Orb, or similar, and CRM↔billing identity reconciliation.
- You have LangChain or LangGraph experience, or you're excited to learn it here from the people who build it.
Annual salary range: $180-200k USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco, CA; Boston, MA; New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We're looking for a Fullstack Engineer to work on LangSmith, our commercial AI observability and evals platform product. In this role, you'll have the opportunity to build new features and functionality for the platform while working close enterprise customers, developer end-users and internal stakeholders.
WHAT YOU WILL DO
- Develop and implement key product features working across our entire Go, Python, and Typescript stack
- Collaborate closely with product and design teams to iterate on new features and enhance the product roadmap
- Drive aggressive project timelines while ensuring high engineering standards are being met by writing clean, maintainable, and well-tested code
HOW TO BE SUCCESSFUL IN THIS ROLE
- 2+ years of experience in software engineering working on complex platform products
- Fullstack engineering experience with Go or Python on the backend and React + Typescript on the frontend
- Solid understanding of database systems, particularly Postgres and Redis
- Experience designing and scaling APIs, preferably in high-performance, data-intensive applications
- Strong ownership and a “get stuff done” mindset - comfortable shipping fast and iterating based on user feedback
- Strong communicator with the ability to collaborate closely with various internal stakeholders and engage directly with our top-tier customers
- Bonus: Experience with AI/LLM-powered applications, developer tools, or observability platforms
Compensation
Annual salary range: $145,000-180,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview:
The
Manager, Operations Service & Partner Development
will be responsible for supporting the development, tendering, procurement, and contractual performance management of Sony Interactive Entertainment’s global transportation, warehousing, and logistics operations service partners.
Working across AMER, EMEA, ANZ, APAC, and Japan, this role will help ensure SIE has the right service partner network, commercial agreements, service levels, and governance in place to support the needs of the PlayStation business globally.
This role will also manage the cross-Operations budgeting process for OPEX and CAPEX, providing budgetary inputs at a CPU level and tracking performance through key budget cycles.
What you’ll be doing:
Lead and support global tendering activity across transportation, warehousing, and logistics operations service partners, ensuring business requirements are clearly defined, and procurement processes are commercially and operationally robust.
Manage tender activity across key service areas including sea freight NVO and BCO tendering, road freight FTL and LTL tendering, air freight tendering, warehouse 3PL RFPs, and 4PL Logistics Control Tower service partner tendering for both B2B and B2C operational Partnerships.
Partner with Procurement, Finance, Legal, Logistics, Warehousing, Planning, and regional Operations teams to ensure tender processes deliver the right balance of cost, service, capability, risk, and scalability.
Support contractual SLA management for global service partners, acting as an escalation point when issues move beyond day-to-day operational management.
Own and coordinate the QBR process with key service partners, ensuring reviews are consistent, data-driven, globally aligned, and focused on performance, service improvement, risk, and future business needs.
Manage the cross-Operations budgeting process for OPEX and CAPEX, working closely with Finance and Planning teams to provide accurate budgetary numbers, CPU assumptions, and monthly tracking.
Act as a key point of contact for Finance and Planning teams, supporting budget submissions, forecast cycles, variance analysis, and operational cost visibility.
Key areas of focus:
Service Partner Tendering & Procurement
Support and manage global tenders for transportation, warehousing, and logistics operations partners.
Lead tender activity across sea freight, road freight, air freight, warehouse 3PL, and 4PL control tower services.
Ensure operational requirements are captured clearly and translated into tender documentation and evaluation criteria.
Partner with Procurement and Legal to support supplier selection, commercial negotiations, contract development, and implementation.
Ensure tender outcomes support PlayStation’s global service, cost, capacity, and growth requirements.
Service Partner Management
Manage contractual SLA oversight for key operations service partners.
Act as an escalation point for service partner issues that require contractual, commercial, or senior operational review.
Own the QBR process, ensuring consistent preparation, performance reporting, action tracking, and follow-up.
Drive partner alignment to global standards, service expectations, and operational priorities.
Identify opportunities to improve partner performance, cost efficiency, service quality, and operational resilience.
Liaise closely with Operations teams to ensure their requirements are met and their voices are heard through a highly collaborative, consistent, and regular approach.
Operations Budgeting & Cost Management
Manage the cross-Operations OPEX and CAPEX budgeting process.
Provide budgetary inputs and assumptions at a CPU level.
Track monthly performance against budget.
Partner with Finance and Planning teams to support forecast accuracy, variance analysis, and cost visibility.
Help identify cost risks, opportunities, and efficiency improvements across Operations spend.
Global Governance & Reporting
Establish consistent governance for tender activity, partner reviews, SLA performance, and budget tracking.
Develop reporting packs, performance scorecards, and action logs to support decision-making.
Ensure regional requirements are represented while maintaining alignment to global standards.
Support the development of a global service partner strategy across transportation, warehousing, and logistics control tower operations.
What we’re looking for:
8+ years’ experience in logistics, supply chain, procurement, transportation, warehousing, service partner management, or operations finance.
Experience supporting or managing logistics tenders, RFPs, supplier selection, or contract governance.
Strong understanding of transportation modes including sea freight, road freight, and air freight.
Experience working with 3PL warehouse providers, 4PL/control tower providers, carriers, freight forwarders, or logistics service partners.
Strong financial and analytical skills, with experience in budgeting, forecasting, cost tracking, CPU modelling, OPEX, and CAPEX management.
Excellent stakeholder management skills across Operations, Procurement, Finance, Planning, Legal, and regional teams.
Strong communication and presentation skills, with experience preparing QBRs, scorecards, and performance reviews.
Ability to manage multiple global priorities and turn business requirements into practical partner and budget plans.
Desirable
:
BA/BS in Supply Chain, Logistics, Business, Finance, Procurement, or another related field preferred.
Experience in Lean toolset is a plus, with a Greenbelt or higher certification desirable.
Benefits
:
Discretionary bonus opportunity
Hybrid Working
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Lebanon; Armenia; Jordan; India; Dubai, United Arab Emirates
We are looking for a
Talent Acquisition Specialist
to join us remotely on a 5-month fixed-term contract, covering a maternity leave.
About CXG:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact.
Your role:
As a Talent Acquisition Specialist, you will be part of CXG’s Global People Team, reporting directly to the Chief People Officer. Throughout this maternity cover, you will lead end-to-end recruitment across CXG’s offices worldwide, supporting our global growth by attracting and hiring the best talent. You will also oversee global mobility processes and contribute to People initiatives that enhance employee experience and operational effectiveness.
Your responsibilities:
1. Global Talent Acquisition
Lead recruitment for CXG’s offices across EMEA, Americas, and APAC regions, and remote hires.
Manage the full recruitment lifecycle including job postings, CV screening, HR interviews, assessments, interview coordination, and offer preparation.
Partner closely with hiring managers to understand role requirements and ensure an efficient, aligned recruitment process.
Use LinkedIn Recruiter and other sourcing tools to identify and engage top talent globally.
Conduct first-round interviews to assess competencies, experience, and cultural fit.
Enhance the overall candidate experience by ensuring clear communication and smooth process flow.
Support recruitment-related initiatives including employer branding, policy updates, and improvements to hiring tools and workflows.
2. ATS Migration
Support the ATS migration project end-to-end, including data transfer, workflow setup, testing, and go-live.
Train hiring managers and internal users on the new system and provide ongoing support after launch.
Ensure data accuracy and continuity of live recruitment processes throughout the transition.
Coordinate with the vendor and internal stakeholders to resolve issues and keep the project on track.
3. Systems, Tools & Vendor Management
Manage core People systems including Factorial, Workable, HR SharePoint, and other AI tools.
Coordinate with external vendors when required and provide feedback on system performance or tool suitability.
4. Global Mobility
Lead global mobility processes, including geographical relocations and departmental/internal moves.
Meet with employees to understand their motivations, plans, and readiness for mobility, and provide guidance on available options.
Coordinate the full mobility cycle with HRBPs, managers, and employees to ensure smooth, compliant, and well-supported transitions.
Requirements
A bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
4+ years of experience in Talent Acquisition within an international or fast-paced environment.
Strong experience managing end-to-end recruitment across multiple regions and levels.
Strong interviewing and assessment skills.
Experience with ATS platforms, assessment tools, and HR systems (e.g. Factorial and other AI recruitment tools).
Ability to operate autonomously with high ownership, make informed decisions, and drive processes end-to-end without daily oversight.
Strong sense of prioritization and ability to handle simultaneous global searches under tight deadlines.
Excellent written communication and ability to craft clear, tactful messages for both candidates and internal stakeholders.
High attention to detail with flawless document accuracy (offers, job ads, summaries, interview notes).
Strong process discipline: ability to track pipelines, follow structured workflows, and maintain updated documentation and dashboards.
Confidence to challenge and advise managers respectfully while maintaining a high level of partnership.
Comfort using data to track recruitment metrics, improve processes, and support decision-making.
Experience supporting international mobility processes, including a basic understanding of visa, relocation, and compliance considerations.
High cultural awareness and ability to adapt communication across regions and seniority levels.
Experience in consulting, luxury, customer experience, or multinational environments.
Availability to join on short notice for a 5-month contract.
Strongly preferred:
Hands-on experience with ATS migration or implementation projects (e.g. data transfer, workflow setup, user training, and go-live support).
Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world. Top companies hire Toptal freelancers for their most important projects. We’re currently looking for a new member of our English Screening Team.
In this hourly, remote engagement, you will serve as one of the first points of contact for applicants entering the Toptal network. Your ability to communicate clearly, assess candidates effectively, and create a positive experience will play a key role in maintaining Toptal’s high talent bar.
Responsibilities:
— Conduct English screening assessments through live interviews and recorded video submissions, evaluating candidates’ English proficiency, professionalism, as well as their overall fit for the Toptal network
— Provide notes and documentation after each interview
— Guide candidates through the screening process and ensure a smooth and positive experience
— Collaborate with the team to ensure alignment on screening standards and processes
— Contribute to continuous improvement of screening workflows and candidate experience
What to Expect:
— Engage with candidates from diverse professional backgrounds (developers, designers, finance experts, etc.)
— Represent Toptal as a first touchpoint, ensuring a strong and professional brand impression
— Work in a fast-paced, fully remote environment with a focus on efficiency and quality
— Handle multiple screenings per day while maintaining high evaluation standards
— Work under an hourly engagement structure
— Workload may vary, but you can generally expect up to 8 hours of work per day depending on team needs and your availability
Requirements:
— Excellent written and verbal English communication skills
— Strong interpersonal and interviewing skills
— Experience conducting interviews or candidate assessments is preferred
— Comfortable handling video calls and engaging with global candidates
— Highly organized with strong time management skills
— Ability to work independently and manage workload effectively
— Comfortable using tools such as Slack and other collaboration platforms
— Experience in remote work environments is a plus
Preferred Qualifications:
— Background in recruitment, HR, BPO, or talent operations
— Experience working with international candidates
— Familiarity with screening or evaluation frameworks
Availability:
— Ability to commit to a consistent schedule
— Flexibility to cover key time zones (APAC, EU and US time zones)
— Availability to support an hourly engagement model, with capacity to work up to 8 hours per day as needed
Location: Tokyo, Japan
Location: Japan (Tokyo)
Type: Contractor (12 months to start)
Hours: 40 hours/week
Role Summary:
We’re looking for a contractor based in Japan to support the development and growth of OpenAI’s student community efforts in Japan and Korea.
This role will focus on building strong relationships with students and campus communities, supporting locally relevant community activations, surfacing meaningful student stories and insights, and helping establish the foundations for sustained student engagement over time.
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
The Community team focuses on finding exceptional power users of our tools and turning real usage into stories and signals that shape both product direction and how the world understands OpenAI. We do that by learning directly from users, then working together to package up insights and use cases into formats that can travel: playbooks, webpages, launch assets, event series and clear “here’s how people actually use this” guidance.
About the Role
ChatGPT and OpenAI’s broader tools can help students learn, create, build and solve problems in new ways. But for many, discovering meaningful ways to use AI can still feel like navigating a black box without an instruction manual.
The OpenAI community exists to bridge that gap by working directly with the people using our technology every day.
Our role sits across three core areas:
- Build direct relationships and channels with student leaders and their communities
- Amplify how these cohorts are actually using AI, enabling peer-to-peer learning and accelerating adoption through real examples
- Channel insights and feedback from these communities into our product and research teams
Our current student engagements serve as a key entry point for building long-term relationships with students and priority campuses—helping us identify emerging power users and support growing communities through authentic, student-led engagement.
The goal is for every participant to leave not only with an “I wonder if…,” but with the confidence to build with AI—and a community to learn alongside.
This role will report to the Community Lead, APAC and work closely with cross-functional stakeholders and our external agency partner to support the growth of OpenAI’s student community efforts primarily in Japan,and selected engagement efforts in Korea.
In this role, you will:
- Support the development and growth of OpenAI’s student community efforts in Japan, with opportunities to support relevant engagement efforts in Korea
- Identify, recruit, and onboard students to participate in our global OpenAI Student Collective program
- Build partnerships with student clubs and campus communities to host Labs
- Build and maintain strong relationships with students, hosts, and campus partners
- Coordinate communications, scheduling, logistics, and event execution; resolve issues and remove blockers
- Represent OpenAI on Campus
- Develop and maintain dashboards and systems to track events, performance, and program scale - including student participation and event engagement.
- Collaborate cross-functionally with internal teams to ensure alignment and follow-through.
- Source, review, and curate stories and use cases across events and online communities
- Publish progress updates and monthly recaps, highlighting key insights, risks, and opportunities
- Collaborate with the Community team to improve, maintain community resources, including guides, templates and checklists.
Qualification
Must have:
- 5 years experience building, managing or growing communities, ideally student or campus-based communities.
- Excellent execution skills, with the ability to operate in ambiguous, fast-moving environments.
- Ability to manage multiple workstreams at once, from onboarding and event coordination to story capture and reporting..
- Experience coordinating across multiple stakeholders and driving follow-through.
- Strong communication skills and the ability to build trust quickly with students, partners and internal teams.
- Comfort with tools like Slack, Google Docs / Sheets, Airtable or similar workflow systems.
- Willingness to travel for student community activations across Japan, and occasionally Korea where relevant
- Japanese language proficiency
Bonus:
- Active participation in tech and AI communities, with a strong understanding of how these ecosystems operate beyond top-line metrics
- Strong interest in AI and familiarity with how the space is evolving, including emerging product and agent experiences.
- Experience working with agencies and external partners.
- Strong relationships with student communities, clubs or universities in Japan and Korea
- Korean language proficiency
leadRenton, Washington, United States
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ГибридBangalore, India; As part of a collaborative global team, this role requires flexibility to participate in weekly cross-timezone meetings
headNew York, United States; A self-starter who is comfortable working independently in a fast-paced, growth-stage, multicultural environment and across global time zones
ОфисSan Francisco, CA; Seattle, WA; San Diego, CA; Los Angeles, CA
ОфисAmsterdam
ОфисLondon
УдалённоseniorSingapore; Hong Kong; Take ownership of geography-specific licensing in markets such as Kazakhstan, Pakistan and the Philippines, instructing and supervising local counsel in region and in time zone, and supporting other APAC markets (for example South Korea, Japan, Taiwan, Vietnam, Indonesia and Malaysia) as they arise; Comfort operating with a high degree of autonomy in a fast-moving, remote, multi-time-zone environment, owning a broad workload from day one; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
ОфисSan Francisco, CA
ОфисSan Francisco, CA; Boston, MA; New York, NY
United Kingdom, London
УдалённоLebanon; Armenia; Jordan; India; Dubai, United Arab Emirates; Experience supporting international mobility processes, including a basic understanding of visa, relocation, and compliance considerations
Tokyo, Japan
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