Location: Almaty, Kazakhstan
Workplace: hybrid
We’re looking for a Safety Governance Analyst to help make safety at inDrive measurable, consistent and auditable. You’ll map how safety processes really work across markets, test them through structured sampling and QA, and turn findings into clear standards, fixes and reporting. It’s a hands-on role for someone who is equally comfortable writing a SQL query, drawing a process map and drafting a procedure.
Key Responsibilities
Map end-to-end safety processes, including incident intake, case handling, escalations and driver/rider actions, using BPMN or Lean methods, and identify gaps, risks and inefficiencies
Design and run QA and sampling reviews of safety cases and controls: define sample sizes, review criteria and scoring
Log findings, agree remediation actions with process owners, and track them to closure
Maintain the risk-acceptance register: log each entry, confirm the named acceptor and rationale, record sunset and review dates, and track entries falling due for review
Build and maintain the safety governance report pack using AI/automation tools, independently and on a regular cadence
Check safety data quality and flag inconsistencies in how incidents are classified and counted
Run root-cause analysis on safety trends and recurring findings, and propose practical process improvements
Skills, Knowledge & Expertise
3+ years in safety operations, trust & safety quality assurance or process excellence
Practical knowledge of sampling and QA methodology, plus findings and remediation tracking
Strong SQL skills and experience with a BI tool (Tableau, Data Studio / Looker Studio or similar); you can build a full report pack on your own
Hands-on AI mastery with Claude: you can quickly build clear visualisations and storylines that explain complex safety risks in simple terms to any audience
Experience with process notation (BPMN or other)
Ability to write clear, structured standards and procedures
A structured, detail-oriented approach and confidence presenting findings to stakeholders
Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them
Fluent English
Strong plus:
Experience in ride-hailing, mobility, delivery or another business with offline safety risks
A certificate in data analytics
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Berlin; London
Workplace: Hybrid
At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business.
We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience.
ABOUT THE ROLE:
Client Impact at Upvest owns our clients' journey from signature to go-live and beyond, spanning Launch, Migrations, Account Management, Client Experience and Integration Success. Once a client is live, Account Management takes over: we own the relationship end to end, grow it commercially, run it strategically and make sure our clients see Upvest as a partner, not a vendor. Client satisfaction is one of the things that sets us apart from incumbents, and recommendations from our live clients have already been key to new wins.
We are looking for a Head of Account Management to lead this team and Upvest's live client portfolio, which includes some of Europe's best-known fintechs, neobrokers and banks. You will own the commercial development of the portfolio (renewals, upsell, ARR and revenue retention) and the senior relationships behind it, lead a team of senior Account Managers, and build the operating model that lets us scale. This is a hands-on leadership role: you will sit across the table from client C-levels yourself, not only manage the people who do.
You will report directly to Jens Maluck, VP Client Impact, and work closely with Growth, Product, Launch, Client Experience and Finance.
WHAT YOU’LL DO:
- Commercial growth
- Own the commercial development of the live client portfolio: renewals, expansions and upsells, against budget and upsell targets
- Spot commercial opportunities and leveraging knowledge across the portfolio
- Lead commercial negotiations for live clients, including pricing
- Build strategic account plans that set out each client's growth path with Upvest, from new use cases and asset classes to new functionality and geographies
- Advise clients on their end-user investment offering (product, pricing, promotions, conversion), because the better our clients perform, the better Upvest performs
- Provide case studies and references that help win new business
- Client ownership
- Be the senior counterpart for client leadership teams, from handover after go-live through renewals and escalations
- Lead QBRs, Steering Committees and executive alignment, keeping stakeholders aligned from C-level to technical teams
- Act as the filter between our clients and the wider Upvest organisation: answer most product, asset class and commercial questions directly, run client meetings independently with your team, and bring in others only where they add real value
- Be the first point of escalation for live clients, resolving issues quickly and coordinating the wider organisation where needed
- Represent the voice of the client inside Upvest, channelling structured feedback to Product, Operations and Growth
- Safeguard the partnership by ensuring contract adherence on both sides
- Performance and insight
- Own the portfolio KPIs: ARR, net and gross revenue retention, and client satisfaction (CSAT and Account Health Score)
- Track client performance (users, conversions, assets under custody, trading activity) against plan, and use anonymised benchmarks to help clients improve
- Own the client input to the annual budget and the monthly actuals vs budget review with Finance
- Report to senior management on account health, risks and opportunities, with clear actionable recommendations
- Team and operating model
- Lead, hire and develop a team of senior Account Managers, setting a high bar for quality, execution speed and commercial impact
- Define and continuously improve how Upvest manages its live clients: account tiering, governance cadences, account health scoring, documentation and tooling
- Drive AI adoption across Account Management, using Claude and system integrations to automate analysis, reporting and preparation work
- Work very closely with Client Experience who own the day to day operational alignment and ticket resolution
WHAT YOU BRING:
- Experience: 8+ years in account management, client success or strategic relationship management for B2B enterprise clients, of which 3+ years leading an account management or client team
- Investment and brokerage expertise: You can discuss asset types in depth (equities, ETFs, funds and MMFs, bonds, securitised derivatives, crypto) and the trading, custody, settlement and fee economics behind them. Ideally, you gained this in B2B investment infrastructure or B2C brokerage (e.g. a neobroker or the investment offering of a digital bank)
- Commercial track record: You have owned renewals, upsells and negotiations end to end, ideally against NRR / GRR targets or a commission plan, and you can name the deals you generated
- Relevant background: Regulated fintech or banking with financial institutions as clients, or B2B API, embedded finance or enterprise SaaS
- Product mindset: You are eager to understand the product in depth and E2E, and have a drive to represent it to the client without the Product team present. You understand the value of standardisation and automation over customisation
- People leadership: You have led a team of senior individual contributors, and you can show both a strong team culture and raising the bar (coaching, performance management, stepping in when output falls short)
- Operating model builder: You have built playbooks, improved processes and implemented systems that let a team scale
- Data-driven: You run accounts on KPIs (client performance, forecast vs actuals, adoption etc.)
- AI-enabled: You use AI hands-on every day (ideally Claude), are comfortable connecting it to business systems via MCP or similar, and can walk us through workflows you automated
- Executive presence: You are a trusted counterpart for C-level stakeholders and lead QBRs, SteerCos and difficult commercial conversations without senior back-up
- Ownership: You are the go-to person for your area: you communicate proactively, flag risks early and take a clear position. You are hands-on and not looking for a pure manage-the-managers role
IT’S GREAT IF YOU HAVE:
- B2C brokerage experience, to guide clients on product design, pricing, promotions, conversion and activity
- Experience with country expansion (local market specifics, tax and regulatory set-up, market launch)
- A network and market insight in Upvest's core European markets (e.g. Germany, Netherlands, Spain, UK, France)
- Experience with migrations or large client transitions
- German and/or Spanish language skills
- Location preference: Berlin-based preferred. Alternatively London-based or remote, willingness to travel to Berlin every couple of weeks
HOW WE UPVEST IN YOU:
- Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market.
- Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits.
- Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest.
- Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it.
- Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program.
- Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
- Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies.
OUR VALUES:
- Make it easy for others. We simplify the complex and act with the best intentions.
- Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
- Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
- Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.
Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
В рамках новых ИТ-проектов и масштабирования существующих направлений мы ищем опытного fullstack-аналитика. -Работа над продуктами и сервисами банка в рамках реализуемых ИТ-проектов.
ОфисmiddleМинск
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Paris
Workplace: OnSite
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
Our vision
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 6 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1200 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 1,250,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!
Why this role matters at Pennylane
Within our “track-based” organization, the Core Accounting team sits at the heart of our product value proposition: reliability, efficiency, and automation of day-to-day accounting operations. Working directly with the Head of Product for the track, the Senior Strategy & Operations role brings the structure, cadence, and operational standards needed to turn priorities into clear, measurable, and scalable execution within a context of growing complexity (multiple stakeholders, fast trade-offs, monetization topics).
Your responsibilities
Strategic planning and execution
- Partner with the product leadership to define, prioritize, and implement operational roadmaps aligned with business objectives
- Design and establish scalable operational frameworks that support our growth
Data-driven decision making
- Lead comprehensive analyses to identify market opportunities, operational inefficiencies, and growth levers
- Develop actionable insights and recommendations based on quantitative and qualitative research
Project leadership
- Spearhead strategic initiatives and pilot programs from ideation through implementation and measurement
- Identify and manage complex, cross-functional projects with multiple stakeholders and competing priorities
Cross-functional orchestration
- Serve as the operational nexus between the track and horizontal teams including care, sales, and the other product teams.
- Facilitate effective collaboration and alignment across organizational boundaries
Performance management
- Own the OKR process for the track, ensuring clarity of objectives and accountability for results
- Design and implement robust tracking mechanisms to monitor performance against key metrics
- Proactively identify performance gaps and develop action plans to address them
Who we’re looking for
Experience
- 5+ years of experience in Strategy & Operations or a related field, with a strong record of scaling business operations in dynamic environments
- Proven track record of translating strategic initiatives into executable operational plans and projects, delivering measurable business impact
- Proficiency in SQL (or willingness to learn) and modern data analysis tools to drive decision-making independently
Core competencies
- Strategic vision: ability to connect business objectives with operational requirements while maintaining focus on long-term goals
- Analytical excellence: skilled at distilling complex data into actionable insights that drive business outcomes
- Project management rigor: experience leading cross-functional initiatives from conception to implementation
- Communication and influence: exceptional ability to articulate complex concepts clearly and persuade diverse stakeholders
- Problem-solving orientation: demonstrated ability to identify root causes and develop innovative, practical solutions
⚠️ This role is Paris-based only, and unfortunately we're not able to offer a fully remote setup.
You'll need to be fluent in both French and English for this role.
Recruitment Process
- Screening interview with Barbara - Senior Recruiter (30 mins)
- An interview with Laura - Head of Product Core Accounting (1h)
- A Business Case to prepare at home and to present (1h)
- A final interview with Eric - VP Strategic Initiatives (45 mins)
What do we do to make your work life easier
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
🇬🇧 You’ll have access to Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds to perfect your English or your French
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
Who are we looking for ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
Important information for candidates
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Sydney, Australia
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
WHAT YOU'LL ACHIEVE
- Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
- Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
- Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
- Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
- Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base
SKILLS YOU'LL NEED TO BRING
- 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
NICE TO HAVES
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Cairo, Egypt
Workplace: hybrid
The QA Operations team at inDrive is looking for a
Junior QA Engineer
who is passionate about quality and eager to develop their skills in a fast-paced, global environment. You'll become part of a collaborative team focused on building reliable and seamless experiences for our users
Key Responsibilities
Responsibilities
Run regression test cases;
Report found bugs;
Correct test cases;
Write test cases and other test documentation;
Communicate with people within and outside the team.
Skills, Knowledge and Expertise
Requirements
Have basic knowledge of testing theory.
Test design, writing test cases and checklists, creating bug reports.
Understand the principles of client server applications.
Have practical experience in testing mobile applications on Android and iOS.
Use emulators/simulators, intercept traffic Charles/Proxyman etc, understand the specifics of testing for different OS, take logs from real devices.
Test the backend. Send and read API requests Postman etc, work with databases CRUD, know the basic commands of bash/zsh.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Berlin
Workplace: Hybrid
At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business.
We are proud to partner with Europe's leading Fintechs and Financial Institutions such as DKB, Revolut, N26, and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 330 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including Tencent, Sapphire Ventures, Bessemer Venture Partners, BlackRock, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experiences.
As Upvest enters the next stage of growth, we are looking for an exceptional sales leader for continental Europe. You will work directly with our Director of Growth Alexander Reichhardt https://www.linkedin.com/in/alexander-reichhardt-87b6a9b0/owning the topics most critical to Upvest's expansion beyond its current home markets:
ABOUT THE ROLE:
OWN THE GO-TO-MARKET FOR EUROPE'S NEXT INVESTMENT MARKETS
We aim high at Upvest. Over the last years we have built one of Europe's most relevant B2B fintechs: an Investment API on top of a self-developed core banking engine, with full regulatory licences and investment operations included. Germany and the UK are proven, with more than 20 clients live and over 110 million trades processed in 2025. Our licences are passported across 20+ EEA countries, which means the infrastructure for the rest of Europe is already in place. From here we’re on a journey to enter market by market in Europe, starting with France, Spain, and Italy.
This is your opportunity to turn our foundation into a flywheel for new markets. You will own the go-to-market for continental Europe end-to-end: defining which client segments we go after first, from fast-growing fintechs to established banks, building the target list and the pipeline behind it, and shaping the commercial case that wins against local incumbents and against the instinct of large banks to build it all themselves.
LEAD HIGH-STAKES SALES AND WIN COMPLEX DEALS WITH FINANCIAL INSTITUTIONS
Our clients include the most ambitious fintechs and the most demanding financial institutions in Europe. Winning their business requires enterprise commercial rigour, deep domain knowledge, and genuine client partnership. Deals run over many months, involve procurement, risk, compliance and IT, and are won on substance rather than volume. Since inception we have been delivering on such high touch deals with clearly defined sales journeys, strong materials, and a unique approach now amplified by AI.
You will lead those deals personally before you lead them through others. That means owning the largest opportunities in your region yourself, from first conversation to signature, while bringing the discipline that makes the motion repeatable: rigorous qualification, value-based and consultative selling, predictable forecasting, and a clear view on where not to spend time. You use AI actively to increase your own coverage and later that of your team, and you feed what you learn from clients back into product, solutions, and marketing.
ATTRACT, DEVELOP AND LEAD A BEST-IN-CLASS SALES TEAM IN EUROPEAN FINTECH
Building world-class financial infrastructure requires world-class people. At Upvest we put hiring excellence and people development front and centre. The Growth team today features talented, driven people coming from Europe's leading fintechs, financial institutions, and technology companies, with Sales working side by side with revenue ops, marketing, partnerships, and solutions engineering on shared targets.
With inspiring yet pragmatic and hands-on leadership you will build the European sales team around you. You will set the bar for the talent you hire, ramp new Account Executives fast, set and steer their targets, and coach them through cycles that few people have run before. You will be measured on what your team closes as much as on what you close yourself, and you will keep carrying a quota personally for as long as this stage of the business asks for it.
WHAT YOU’LL DO:
- Real ownership of a region: This is a defining hire for our European expansion. You own commercial success for your markets, with Alexander https://www.linkedin.com/in/alexander-reichhardt-87b6a9b0/, our Co-Founder Til Rochow https://www.linkedin.com/in/tilrochow/, and the rest of senior leadership as your close sparring partners and supporters.
- A product that gives you an unfair advantage: Our Investment API is genuinely differentiated, a full-stack B2B investment infrastructure crafted with the best product principles and most modern tech stack in the industry. It is live, regulated by BaFin and the FCA, and proven at scale with clients such as DKB, Revolut, N26, and Raisin.
- A team that takes the work seriously: Upvest's Growth team, and the company around it, is one of a kind when it comes to combining impactful work with a collaborative and fun culture. You will have dedicated revenue ops, solutions engineering, marketing, and partnerships colleagues working with you on your deals, and strong practices around feedback, psychological safety, and team health.
- The complexity and richness of financial infrastructure: Working at the intersection of API-first SaaS and regulated financial services, with clients ranging from hypergrowth fintechs to global banks, is one of the most strategic and commercially interesting places to be. Every client relationship and every deal teaches you something new. If you are intellectually curious about how financial markets and products are being rebuilt from the ground up, this is the role for you.
- Flexibility with a European footprint: We are a Berlin- and London-headquartered company with a growing presence across Europe. We are equally open to candidates based in one of Europe's financial hubs, in particular Paris, Madrid, and Milan, who are willing to spend meaningful time in Berlin. What matters most is the quality of your leadership and the results you deliver.
WHAT YOU BRING:
- 5+ years in senior sales roles, including at least two years leading a team, within high-growth B2B technology and financial services. You have sold API-based enterprise SaaS into fintechs, banks, brokers or wealth managers, and you know financial infrastructure such as core-banking or securities processing.
- A proven track record of closing complex, high-value deals with financial institutions, and of building the foundations that make doing so repeatable. You have taken a sales team from first foundations to early scale, with a proven track-record of exceeding ambitious revenue targets
- Genuine European reach: You have sold across several European countries, with direct experience in at least one of France, Spain or Italy, a strong network in the world of banking and finance
- A modern approach to sales: customer-centric, value-based, data-driven, and AI-enabled. You have strong views on what great looks like, from qualification frameworks to CRM hygiene to how account plans and collaboration roadmaps have the highest impact and are enabled by and enhanced with AI, and you turn those views into standards the team works to.
- Hands-on ownership with strategic foresight: You operate practically, think in second-order effects to get complex deals across the line, and you are genuinely comfortable carrying quota yourself at this stage rather than only managing others who do.
- Outstanding people leadership: You hire exceptional people, develop them continuously, and create a non-hierarchical, inclusive and respectful environment where the best talent chooses to stay and grow. You lead with clarity, empathy, and high standards.
- Fluent English plus native-level in either French, Spanish, or Italian. Investment domain knowledge, experience selling regulated products, and time at a tier-1 growth company are a strong plus.
HOW WE UPVEST IN YOU:
- Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market.
- Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits.
- Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest.
- Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it.
- Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program.
- Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
- Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies.
OUR VALUES:
- Make it easy for others. We simplify the complex and act with the best intentions.
- Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
- Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
- Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.
Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
A connected Claude is the difference between a general-purpose chatbot and a real coworker. We're building the connected enterprise on three fronts: zero-touch activation, a thriving connector ecosystem, and an enterprise control plane that lets organizations adopt with confidence. We own the path from discovering a connector to using it every day: default and suggested connectors, one-click setup, connector requests, and the identity and admin pieces that remove setup friction for a whole organization at once.
You'll be a technical leader who owns activation end to end, from the moment someone sees a connector to their first successful use of it. You'll also help to shape the foundations that help the connector ecosystem grow, and the governance controls that make it safe at enterprise scale. You'll partner closely with product, design and data science, and carry real ownership over what we ship next.
What you'll do
Own connector activation end to end: measure the funnel from discovery to first use to habit, find the biggest drop-offs, and fix them
Build and run experiments on default connectors, in-product suggestions, connector requests and onboarding flows
Make setup close to zero-touch, building on open standards like Cross App Access (XAA) and the MCP authorization spec so one approval can turn a connector on for everyone
Improve the connectors people reach for most, like Microsoft 365 and Google Workspace, so the first experience works and keeps working
Lay platform foundations for the connector ecosystem: reusable building blocks that make every new connector easier to launch, discover and activate
Build out the enterprise control plane: admin controls and governance (domain restrictions, labels, permissions) that help security teams say yes faster instead of blocking rollout
Partner with product, design, data science and sales to turn usage data and customer feedback into priorities
Set technical direction and standards for the team, mentor other engineers, and lead with influence rather than authority
Minimum Qualifications
Have shipped growth or activation work: onboarding flows, funnels, experimentation, and measuring what actually moves usage
Are comfortable with authorization and identity (OAuth 2.0, OIDC, SSO), enough to make setup flows simple without cutting corners
Have built on large platform APIs (Microsoft Graph, Google Workspace or similar) and can debug failures on both sides of the boundary
Have built platform or ecosystem surfaces that other teams or developers rely on, and care about durable, well-designed APIs
Understand what enterprise admins and security teams need from policy, permissions and governance at scale
Use data and user research to decide what to build, and can explain the tradeoffs to product and design partners
Drive cross-team and cross-company alignment to ship, with influence over authority
Preferred Qualifications
Have 8+ years of software engineering experience, ideally with 2+ years at a Staff or equivalent technical leadership level
Contributed to or implemented emerging auth standards (IETF OAuth drafts, MCP authorization)
Experience with data governance or information protection (sensitivity labels, DLP)
Built admin consoles or policy engines for multi-tenant SaaS
Run growth experiments on activation funnels
Built AI products or agent tool integrations (MCP)
Helped grow a developer or partner ecosystem around a platform
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000
—
$485,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: New York City
Workplace: Remote
GLOBAL SYSTEMS INTEGRATOR (GSI) PARTNERSHIPS MANAGER
At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create and automate content the way their business works. Accelerating digital development and super charging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom and Morningbrew are using Sanity to power and automate their content operations.
This role decides which of the world's largest systems integrators (SI), regional SIs and enterprise agencies build their next practice on Sanity. The biggest brands rarely take on AI content operations alone. They bring a GSI or enterprise agency to the table, and your job is to make sure that firm brings Sanity.
You'll own the full motion for a focused set of tier-one firms: finding the right practices, earning executive sponsorship, signing the partnership, and getting each firm to its first sourced deal and first delivered project on Sanity.
This is the role for someone who wants to build a channel, not inherit one. It's a senior, quota-carrying individual contributor role on the Channel Partnerships team, reporting to the Head of Channel Partnerships. You'll work closely with Sales, Solutions Engineering, Partner Marketing, and Customer Solutions, and you'll be the internal voice of the GSI partner in how we build programs, enablement and co-sell motions, and in how Sanity wins its largest customers.
WHAT YOU WOULD DO
Recruit tier-one partners
- Build and run a target list of GSIs, RSIs and large agencies (e.g. Accenture, Deloitte, Publicis Sapient, Valtech, EPAM, Cognizant, UST), prioritized by fit with Sanity's ICP.
- Map each firm's digital experience, commerce, content, and AI practices; find the practice leads, alliance owners, and delivery heads who can make Sanity the AI Content Operating System behind their clients' AI content operations and agentic programs.
- Make the case for a Sanity practice: market demand, services revenue opportunity, and why every AI and agent project they deliver needs structured content underneath it.
- Negotiate partner agreements, tier placement and joint commitments with Sanity's Partnerships, Legal, and Finance teams.
Onboard and activate
- Own each new partner from signature to first sourced opportunity and first live implementation, against a defined onboarding plan.
- Stand up a joint business plan per partner: target accounts, certification goals, practice build-out, marketing commitments, and quarterly pipeline targets.
- Run technical and sales enablement sessions with support from Solution Engineering and Revenue enablement: Sanity platform demos, specialized modules and use case trainings, content operations workshops, selling Sanity overviews, etc.
- Build repeatable onboarding playbooks in collaboration with cross-functional teams so the motion scales beyond the first wave of partners.
Grow joint pipeline
- Run account mapping and co-sell motions with Sanity AEs; set rules of engagement and manage deal registration.
- Generate partner-sourced and partner-influenced pipeline against a quarterly target.
- Launch joint go-to-market: solution offers, co-hosted events, case studies and campaigns with Partner Marketing.
- Lead QBRs with partner executives and report pipeline, activation and practice health to Sanity leadership.
Shape the program
- Bring GSI feedback into Sanity's partner program, tiering, incentives and product roadmap.
- Partner with RevOps to keep partner data clean and measurable in Salesforce and our partner tools.
About you
- 8+ years in partnerships, alliances or channel at a SaaS company, with 5+ years working directly with GSIs, RSIs, or enterprise agencies
- A track record of recruiting tier-one SI partners yourself and turning them into partner-sourced revenue
- A network inside the major GSIs and agency holding companies: you know the practice leads, alliance directors, and delivery executives who decide where a firm invests
- Fluency in how SIs make money (practice economics, utilization, certifications) and what it takes for a firm to build a practice on a new platform
- Experience carrying a partner pipeline or revenue number and co-selling alongside enterprise AEs
- Exceptional communication skills: you can make the case for a Sanity practice to a managing director and hold your own with their solution architects
- Familiarity with content operations and curiosity about how structured content, AI and agents are changing the work partners deliver for their clients
- Comfortable building without a finished playbook. You've stood up partner motions, not only run mature ones
- Willingness to travel to partner offices and events (~25-40%)
Nice to have
- Time spent inside a GSI or large agency
- Experience with hyperscaler co-sell motions (AWS, Google Cloud, Microsoft)
- Hands-on exposure to AI content workflows or agentic automation in enterprise client delivery
- You've worked with partners who build on Sanity, or used Salesforce and Crossbeam to run a partner book
WHAT WE CAN OFFER
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
WHO WE ARE
Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.
You can only build a great company with a great culture. Sanity is a 300+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values
Sanity.io http://Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
Location: Москва
Мы - молодая и динамичная команда, работающая над ключевым направлением развития процесса поддержки в Центре Снабжения.
Наша цель автоматизировать рутину, и создать интеллектуальную экосистему, которая изменит подход к сервису.
Наша текущая зона ответственности:
* разработка мультиагентной системы для платформы Центра Снабжения
* создание удобных цифровых рабочих мест для специалистов и руководителей службы поддержки
* внедрение сквозной автоматизации управленческой отчетности.
Мы строим процессы по гибкой методологии Agile, что позволяет нам быстро адаптироваться к изменениям и находить нестандартные решения.
Проект уже стартовал, но мы на ранней стадии - фундамент заложен, а ключевые решения ещё принимаются. Это отличный момент, чтобы присоединиться: вы сможете предлагать свои идеи и влиять на то, каким станет продукт, не тратя время на поддержку устаревшего кода.
В нашей культуре ценится открытость: мы напрямую взаимодействуем с бизнес-заказчиками и пользователями, обсуждаем требования и не боимся предлагать смелые идеи. Если вы разделяете ценности ответственности, непрерывного развития и стремитесь делать продукт, которым можно гордиться, нам по пути.
Обязанности
* проектирование мультиагентной системы поддержки: описание логики взаимодействия агентов, сценариев обработки запросов и маршрутизации задач
* сбор и формализация требований к функциональности рабочих мест специалиста и руководителя службы поддержки
* разработка и описание бизнес-логики автоматизации управленческой отчетности (метрики, дашборды, KPI)
* взаимодействие с бизнес-заказчиками и пользователями: проведение интервью, семинаров, презентаций прототипов
* составление технического задания и проектной документации (Use Cases, User Stories, диаграммы потоков данных, BPMN)
* совместная работа с разработчиками на всех этапах — от идеи до релиза: разбор ТЗ, уточнение деталей, приёмка результатов
* участие в выборе AI-инструментов и сценариев их применения в системе поддержки (классификация запросов, суммаризация, генерация ответов, предсказание инцидентов, оценка качества моделей через метрики точности/полноты/F1, контроль галлюцинаций LLM)
* анализ и оптимизация процессов службы поддержки с точки зрения эффективности и пользовательского опыта.
Требования
* опыт работы системным-аналитиком от 3 лет
* опыт проектирования сложных систем с распределённой логикой (желательно в сфере поддержки, сервисных платформ или автоматизации бизнес-процессов)
* понимание основ AI/ML: знаете, как применять NLP для работы с текстами (классификация, суммаризация, извлечение сущностей, генерация), понимаете ограничения и возможности моделей
* уверенное владение нотациями - BPMN, UML (диаграммы классов, последовательностей, потоков данных)
* навыки работы с API: понимание REST, OpenAPI/Swagger, умеете читать и писать спецификации и проектировать контракты новых эндпоинтов
* опыт работы по Agile/Scrum: ведение бэклога, участие в спринтах, ретроспективах
* умение работать с требованиями: от сбора до управления изменениями, знание разных уровней требований (бизнес, функциональные, нефункциональные - производительность, отказоустойчивость, доступность)
* отличные коммуникативные навыки: умеете говорить на одном языке с бизнесом и разработчиками, объяснять сложное простыми словами.
Будет плюсом:
* понимание принципов работы LLM, RAG, LangChain/LangGraph
* опыт создания AI-агентов и использования их в работе будет преимуществом
* опыт работы в Сбере.
Условия
* комфортный современный офис в Москве (ул. Вавилова 23стр1)
* график работы – офис на период испытательного срока, гибрид
* ежегодный пересмотр зарплаты, квартальная и годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте (для Junior позиций)
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
Location: Remote-Friendly, United States
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's compute runs on a growing global portfolio of data centers built with development partners. As a Senior Field Engineer on the Data Center Design and Engineering team, you will work side by side with developers, general contractors and engineers of record to resolve technical issues on site and speed up construction. You will spend most of your time on active sites, acting as our team's eyes, voice and technical judgment in the field. You will spot problems first, get the right people moving, and stay with each issue until it is closed.
You don't need a data center background. We care more about whether you have delivered complex industrial projects from the field and can get contractors and partners to act when you have no formal authority over them.
What you'll do
Be our engineering presence on site.
You will walk installed work against the approved design and build working relationships with developers, general contractors, engineers of record, vendors and commissioning teams. You will hold design acceptance on our team's behalf, deciding whether installed work meets the design. When field conditions and drawings disagree, you will be the first call. You will settle what you can on the spot and bring in the right discipline engineer for the rest. More than 50% of your working time will be at project sites, often with overnight travel across multiple sites. The rest will be remote from your home base.
Get issues closed.
You will keep one prioritized list of open engineering issues for your sites, each with an owner and a date. You will follow up in person, challenge dates that don't hold up, and escalate early with a clear recommendation when something is stuck.
Find out why things fail.
When equipment, an installation or a test fails, you will gather the evidence, test the first explanation, and trace the failure to its underlying cause. You will confirm that the fix works and check whether other sites carry the same risk.
Clear the path to commissioning and handover.
You will check the interfaces between power, cooling, controls and structure before they surface as test failures. You will drive RFIs, deviations and field changes to decisions, so that open engineering questions don't hold up the crews.
Bring the field back into the design.
You will turn recurring site problems into changes to our designs, standards and audit checklists. Each project should make the next one easier to deliver.
What this role is not
You won't manage construction crews or direct contractors' means and methods; those stay with our construction delivery partners. You will work with our discipline engineers and hold the field view, rather than produce design documents.
You may be a good fit if you
Have spent years on active project sites in energy, power, heavy industrial, data center or similar environments, as an engineer, project manager, or construction or commissioning lead
Can read drawings, single-line diagrams, P&IDs, specifications and schedules well enough to see where they disagree with what's been installed
Can give specific examples of persuading contractors, vendors or partners who didn't report to you to change course
Hold your position under pressure, back it with evidence, deliver bad news early, and change your mind when the facts change
Have led structured failure investigations, using a method such as 5 Whys or 8D, and seen the corrective actions through
Write short, factual reports that a busy reader can act on
Treat safety as your own job, and will stop work that isn't safe
Have a degree in engineering, construction management or a related field, or equivalent practical experience
Strong candidates may also have
Experience as an owner's representative overseeing an EPC or general contractor
Commissioning, startup or system turnover experience
Worked in LNG, refining, offshore, power generation, semiconductor or naval environments
An electrical, mechanical or civil, structural and architectural (CSA) engineering background
A PE license, PMP or OSHA 30 certification
Familiarity with tools such as Procore or Primavera P6
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: United States; Canada (BC & ON only)
Workplace: Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.
As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.
We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.
ABOUT THE ROLE:
- Location: Remote-first (United States; BC & ON, Canada)
- Must be based in the Pacific Time Zone
- Full-time
- Permanent
- Exempt
- Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.
- United States (all figures cited below in USD and pertain to workers in the United States)
- Zone A: $174,500-205,000
- Zone B: $161,700-190,000
- Zone C: $151,500-178,000
- Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
- 166,000-195,000
For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends
Please visit our Careers page https://webflow.com/careers#pay-zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
- Application Information:
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for an existing vacancy.
- Reporting to the Manager, Customer Success.
As a Senior Customer Success Manager you’ll:
- Build strong, trusted relationships across your customers’ orgs, from exec sponsors to hands-on users, and guide them through every stage of their Webflow journey.
- Get deep into your customers’ goals, workflows and tech stack so you can help them use Webflow’s platform to power more of their digital footprint.
- Lead account strategy with clarity and confidence. Rally cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes.
- Own renewals, forecasting, and account health. Spot expansion opportunities and new use cases, and partner with Sales on growth.
- Turn usage and consumption patterns into adoption plans, forecasts, and expansion opportunities.
- Lead discovery workshops and pilots for AI use cases. Help customers move AI agents from pilot to production and navigate rollout, adoption, and change management.
- Define success criteria and ROI with each customer.
- Run high-value executive conversations that surface progress, risks, and results and clearly show why Webflow is essential to the customer’s business.
- Partner with Sales, Technical Architects, Forward Deployed Engineers, and Services Providers to steer complex accounts toward successful launches, scalable architectures and strong renewal outcomes.
- Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience.
- Travel up to 15% (1-2x per quarter)
ABOUT YOU:
Requirements:
- BS / BA college degree or relevant experience
- 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion and long-term customer health.
- Experience managing usage, consumption or credit-based accounts. This includes tracking utilization against commitments, managing burn-down and forecasting renewals and expansion from usage trends.
- Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.
- Experience in at least one of the following:
- Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.
- Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
You’ll thrive as a Senior Customer Success Manager if you:
- Dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths.
- Have hands-on AI fluency: you have worked with agents, connectors, or MCP-style integrations, and you can explain AI tools to executives and technical teams in terms of business outcomes.
- Read product usage data, spot early signs of churn or underuse (such as slowing consumption, dormant users, and stalled workflows), and turn them into an action plan before renewal.
- Stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment through strong organizational and project management habits.
- Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.
OUR CORE BEHAVIORS
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.
BENEFITS
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Stipends to support our distributed team. Localized support for cell, Wi-Fi, and WFH expenses to help you settle into your best remote life.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
BE YOU, WITH US
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
STAY CONNECTED
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.
PLEASE NOTE:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.
Location: Amman, Jordan
We are looking for a Partnership Marketing Officer who supports the development and management of strategic marketing partnerships that strengthen ProgressSoft's industry positioning, expand market visibility, and create business opportunities.
The role focuses on identifying and securing new strategic partnerships in collaboration with internal teams, while planning and executing marketing initiatives, including demand generation events, campaigns, and joint partner activities. It also involves managing industry platforms, accreditations, media collaborations, and awards to strengthen market presence and support business growth.
Responsibilities
-Partnerships and Sales Enablement
Coordinate joint marketing initiatives with strategic partners and business development teams.
Support the development of co-branded campaigns, webinars, events, case studies, and partner-focused content.
Maintain communication with partners to align on marketing activities, deliverables, and promotional opportunities.
Coordinate partner-related content and collateral with internal marketing teams.
Support initiatives that generate market awareness, strengthen partner engagement, and create qualified business opportunities.
Track leads and opportunities generated through partner marketing activities and coordinate follow-up with business development teams.
Coordinate with internal teams to convert relevant touchpoints into meaningful partnerships, ensuring alignment with business priorities, target markets, and growth objectives.
-Industry Recognitions
Research and maintain a calendar of relevant industry awards across company, product, innovation, and corporate responsibility categories.
Research relevant company-wide and product-specific industry accreditations and certifications.
Monitor competitor recognition and identify emerging award/accreditation opportunities.
Evaluate recognitions based on credibility, relevance, eligibility, submission requirements, and strategic value.
Coordinate recognition submissions with product teams and other stakeholders, ensuring timely collection of supporting materials.
Track submissions, results, deadlines, and recognition achieved.
-Strategic Partnerships
Research and identify potential industry partners, including financial technology associations, payment networks, consulting firms, and relevant industry organizations.
Evaluate partnership opportunities based on strategic relevance, geographic reach, audience, investment requirements, and expected business value.
Develop partnership shortlists with recommendations, proposed collaboration models, and performance indicators.
Track partnership performance and recommend renewals, improvements, or new opportunities.
-Industry Platforms and Vendor Benchmarking
Research and evaluate relevant industry benchmarking, analyst, and vendor review platforms.
Monitor competitor presence, platform credibility, audience reach, and engagement opportunities.
Recommend suitable platforms based on positioning objectives, participation requirements, costs, and expected returns.
Coordinate company profiles, product information, supporting assets, and ongoing platform participation.
Monitor platform performance and maintain reports to evaluate effectiveness and continued investment.
Requirements
A bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
2-4 years of experience in marketing, partnership coordination, business development support, or a related field.
Strong research and analytical skills, with the ability to evaluate opportunities and develop well-supported recommendations.
Good understanding of B2B marketing, strategic partnerships, and industry positioning.
Strong organizational and project coordination skills, with the ability to manage multiple initiatives and deadlines.
Ability to assess budgets, performance indicators, and the effectiveness of marketing investments.
Strong written and verbal communication skills, with attention to detail.
A proactive approach to identifying opportunities, following up on commitments, and delivering results.
Professional fluency in English.
Location: Amsterdam, Netherlands; London, United Kingdom; Belgrade, Serbia; Warsaw, Poland; Madrid, Spain
Allucent is a full-service contract research and development organization with international resources dedicated to helping pharmaceutical and biotechnology companies efficiently and expeditiously navigate the regulatory approval process in order to bring new drugs, biologics, and medical devices to the people who need them. Allucent is a non-laboratory environment.
The
Account Development Manager
is responsible for increasing market awareness, generating leads, and increases Allucent's customer base. This is achieved by a high degree of direct contact with clients including by telephone, by email and direct mail. Account Development (‘inside sales’ division) supports Allucent’s geographically aligned Business Development (BD) team members in reaching annual sales targets. The duties also include assisting in developing and implementing strategies to facilitate long term relationship with new and existing clients.
Location:
Europe (any country). Remote or office* with travel (30-60%)
Responsibilities:
Assist in the generation of new leads and set up meetings with clients who have business to outsource within Allucent’s current and planned service capabilities.
Partner with BD to develop and initiate territory development plan and establish account ownership assignments.
Hold weekly territory outreach planning calls with assigned BD
Identify well aligned potential clients and contacts using defined “ideal account” profiles by using GlobalData, Zymewire and other news resources as triggers for new based outreach
Increase harvest rate by identifying, qualifying and analyzing new account potential, initiating interaction to determine requirements of major pharma and targeted biotech companies.
Identify key stakeholders/decision makers and introduce Allucent differentiators and capabilities resulting in opportunities for Allucent to participate in the request for proposal and bid process.
Using activity and results data create improved outreach messaging in effort to increase client response and interactivity
Use of online tools, software, databases and social media to search, identify and qualify leads
Develop and deploy territory and account strategies that incorporate significant account and industry profiling with pipeline and therapeutic content
Initiate sales process by communication (calls, emails or direct mail), understanding prospective client requirements, introducing services that address their needs and engaging Business Development with prospective clients when ready for face-to-face meetings
Create messaging campaigns with appropriate cadence and follow up follow-up, including informational emails and marketing collateral (such as white papers, case studies, upcoming event notifications, etc.)
Set-up meetings for BD representatives: regionally and at conferences etc. in coordination with Marketing
Provide weekly, monthly and quarterly sales activity reports to review with Line Manager and Business Development executives
Demonstrate an in-depth knowledge of Allucent’s operational capabilities and differentiators
Ensure all activity is recorded in Salesforce
Requirements
Life science, healthcare and/or business degree
Minimum 2 years of relevant work experience, preferably within the CRO/pharmaceutical industry
Clear understanding of clinical trial processes
Basic knowledge of GxP
GDPR/HIPAA, CFR/CTR/CTD and applicable (local) regulatory requirements
Previous Salesforce experience
Excellent New business identification and prospecting skills with a consultative approach
Ability to identify client needs and new business opportunities
Strong interpersonal and social skills to liaise with prospective client’s key decision makers and internal stakeholders
Ability to translate guidelines, rules and regulations in clear and usable recommendations
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Opportunity for remote/hybrid* working depending on location
Leadership and mentoring opportunities
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Access to online soft-skills and technical training via internal platforms
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our policy encourages a dynamic work environment, prescribing a minimum of 2 days in office per week for employees within reasonable distance from one of our global offices.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI-AdT
Location: Argentina; Colombia; Peru; Mexico; Ecuador
Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
Help Our Partners:
Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English.
Be Transparent & Customer-Centric:
Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
Handle Tickets & Escalations:
Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
Manage Bookings:
Handle booking modifications and relocations with attention to detail and urgency.
Team Collaboration:
Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
Manage Expectations:
Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
Record Details:
Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
Language Skills:
Advanced level of Spanish and English – you’ll need to speak and write fluently.
Industry Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
Proactive Mindset:
You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
Cool Under Pressure:
Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
Empathetic Communicator:
You understand and empathize with customer concerns while working toward the best solution.
Quick Learner:
Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Benefits
What We Offer:
Remote Work:
Work from the comfort of your home!
Salary:
base payment + monthly bonus.
Dynamic Team:
Be part of a young and energetic group of specialists.
Growth Opportunities:
Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development:
We support your growth through seminars, trainings, and conferences.
Perks:
Take advantage of corporate discounts on hotels and other services.
The Process:
Application:
we will review your CV once you apply!
Hireflix video interview:
tell us a bit about yourself!
Meeting with HR:
A friendly chat with our HR team.
One minute Internet Speed Test:
Just to make sure you’re all set for remote work.
Meeting with Hiring Manager:
Another friendly chat.
Interview results and offer!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
Location: Romania; Argentina; Turkey; Slovenia; Albania; Moldova
Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
Help Our Partners:
Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
Be Transparent & Customer-Centric:
Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
Handle Tickets & Escalations:
Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
Manage Bookings:
Handle booking modifications and relocations with attention to detail and urgency.
Team Collaboration:
Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
Manage Expectations:
Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
Record Details:
Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
Language Skills:
Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
Industry Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
Proactive Mindset:
You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
Cool Under Pressure:
Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
Empathetic Communicator:
You understand and empathize with customer concerns while working toward the best solution.
Quick Learner:
Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Benefits
What We Offer:
Remote Work:
Work from the comfort of your home!
Salary:
base payment + monthly bonus.
Dynamic Team:
Be part of a young and energetic group of specialists.
Growth Opportunities:
Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development:
We support your growth through seminars, trainings, and conferences.
Perks:
Take advantage of corporate discounts on hotels and other services.
The Process:
Application:
We will review your CV once you apply!
Video Interview:
Record a video introduction in Italian.
Meeting with HR:
A friendly chat with our HR team.
One minute Internet Speed Test:
Just to make sure you’re all set for remote work.
Meeting with Hiring Manager:
Another friendly chat.
Interview results!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
ГибридheadBerlin; London
ОфисseniorParis; 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
ГибридSydney, Australia
ГибридheadWe are equally open to candidates based in one of Europe's financial hubs, in particular Paris, Madrid, and Milan, who are willing to spend meaningful time in Berlin
San Francisco, CA | New York City, NY
Canberra, Australia; Melbourne, Australia; Sydney, Australia
УдалённоNew York City
Москва
УдалённоRemote-Friendly, United States
УдалённоseniorUnited States; Canada (BC & ON only); Must be based in the Pacific Time Zone