Location: London, United Kingdom
A bit About Flosum:
Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis.
In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners.
Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.
If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.
In the role as a Strategic Sales Account Manager, you will:
Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment.
Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions:
Strategic Account Planning
Account Based Sales (ABM)
Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
Embrace Enterprise GAP / Value / Solution Sales Methodologies
Attain a 93% Gross Retention Rate (GRR) via Renewals
Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
Construct and Deliver Interactive Growth Presentations and Proposals
Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding.
Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
Convey the value of our products through innovative approaches.
Drive the adoption of novel features and enhancements, perpetuating growth.
Conduct Quarterly Business Reviews and interactions grounded in value with clients.
Cement customer renewals by consistently delivering unwavering value.
Oversee the complete customer lifecycle, including escalations and touchpoints.
Amass insights and recommendations from clients to inform product refinement.
Exemplify thought leadership and orchestrate customer advocacy.
Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
Rigorously document and classify client interactions for valuable insights.
Within 1 Month, You'll...
Complete orientation.
Begin 1:1s with your manager.
Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
Introduce yourself to your accounts.
Listen and learn from shadowing calls of your peers.
Develop your Flosum 30 / 60 / 90 day plan.
Within 3 Months, You'll...
Have a strong understanding of Flosum and feel comfortable pitching our software and services.
Become an expert with our internal tools and processes.
Work closely with Business Development reps to collaborate on prospecting into your accounts.
Within 6 Months, You'll...
Meet or exceed your pace to quota.
Continue to focus on the objectives within your annual plan.
Navigate and execute most aspects of your role independently. (though help is always available)
Within 12 Months, You'll...
Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
Be considered a top-performing AM on the team by consistently exceeding your goals.
Set an example for new Account Managers and assist in the training, onboarding and motivating new team members.
--
Requirements
A bit About You:
You’re a dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management.
You have experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
You’re an ambitious Sales Account Manager with a proven track record over 3+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
You are humble, and collaborate well with other people. You thrive working within a team, and exhibit excellent communication and interpersonal skills.
You are self-motivated, reliable, and can function effectively in a distributed team.
Available to travel up to 25%.
Multilingual proficiency to elevate global engagement is a distinct advantage.
Bonus Points for:
Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
Expertise in Salesforce platform support, development or CyberSecurity.
Background in project or product management.
Experience in process design and documentation.
Prior exposure to DevOps solutions.
Benefits
Competitive Compensation Package Including:
Unlimited Flex Time Off Plan + Bank Holidays
Flexible Work Hours
Remote Work Location
Phone / Internet Monthly Capped Reimbursement
Join Us at Flosum
Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.
Location: Burundi
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Senior Global Health Security (GHS) and Infectious Disease (ID) Advisor will support the MOH Emergency Operations Center (EOC or COUSP in French) and NACP (National AIDS Control Program) in carrying out life-saving humanitarian assistance (LHA) in full alignment with the new Presidential Executive Order (EO) directives. The primary focus of the Advisor will be technical support with a special emphasis on preventing, detecting, and responding to infectious disease threats which impact public health. The Advisor will also provide support for the National HIV response to improve capacity for PEPFAR transition.
The Senior GHS and ID Advisor will support the appropriate multi-sectoral Government Departments and Agencies - such as the Ministry of Health, Agriculture, and Environment- for the effective adoption and implementation of life saving interventions focusing on preventing, detecting and responding to infectious disease threats with public health potential, such as zoonotic diseases. The Senior GHS & Infectious Disease Advisor will identify programmatic bottlenecks and facilitate solutions through coordinated technical support and facilitation of effort through the GHS projects, Pandemic Fund and the Global Fund. The Senior GHS and ID Advisor will be based within the EOC and will also work with the NACP. The Advisor will receive direction from the Director of the EOC and as needed, from the NACP Director, who will serve as the onsite Manager/Supervisor. Familiarity with Department of State/USG programming and C/AOR experience are highly desirable as the Advisor is expected to support the implementation of the Department of State GHS and HIV portfolio. French and English fluency are required for this assignment. The Advisor will report to the U.S. Department of State on a weekly and monthly basis.
Responsibilities
Support multisectoral ministries in effective delivery of life-saving humanitarian assistance (LHA) through utilization of domestic and donors’ (e.g. the Pandemic Fund, Global Fund when relevant such as COVID-19 response funds).
Assist the relevant ministries with effective delivery of LHA GHS services, including but not limited:
community-based active surveillance,
systems capacity for detecting priority diseases/threats,
data systems for monitoring, analyzing, and reporting on threats,
infection prevention and control (IPC), including commodities and WASH in healthcare facilities,
case management; and Emergency Management including Emergency Operating Centers (EOC) and Point of Entry Screening,
Risk Communication and Community Engagement,
Emergency outbreak response.
Provide technical support and actively engage with field work to implement programmatic and response interventions at national and sub-national levels.
Assist in monitoring the progress of GHS program implementation and provide recommendations for improvements of service delivery.
If relevant for the country, review and analyze performance reports submitted to the Pandemic Fund, Global Fund (GF), and other partners.
Help organize regular discussions among the multisectoral stakeholders and partners to ensure alignment of technical approaches in the respective GHS portfolio.
Provide support to the appropriate multisectoral ministries in identification of performance gaps, potential barriers and bottlenecks, and facilitate consensus on targeted interventions to improve performance on key indicators attributable to:
reduction in incidence and mortality for epidemic and pandemic prone diseases;
strengthening systems to prevent, detect, and respond to infectious disease threats;
rapid and effective responses to infectious disease outbreaks which are threats for public health.
Support the implementation and expansion of best practices in GHS and outbreak response nationwide.
Support MOH and other relevant Ministries in routine review of service delivery processes and outcomes.
Promote the dissemination of best practices and effective models nationwide.
Promote prioritized interventions in effective community-based active surveillance, strengthening systems capacity for detecting priority diseases/threats, and data systems for monitoring, analyzing, and reporting on threats;
Support of the adoption of infection prevention and control (IPC), including commodities and WASH in healthcare facilities; case management;
Support and strengthen Emergency Management including Emergency Operating Centers (EOC or COUSP in French) and Point of Entry Screening; Risk communication.
Support the relevant Ministries to rapidly and accurately report infectious diseases threats to the relevant, domestic and international system– such as the International Health Regulations (IHR) and World Animal Health Information System (WAHIS) for quick responses to pandemic threats.
Assist the relevant multisectoral Ministries with emergency outbreak responses as needed.
Assist the relevant multisectoral Ministries to achieve the relevant GHS related targets including the Joint External Evaluation (JEE); IHR States Parties Self-Assessment (SPAR); and the Pandemic Fund Framework which includes reporting on the 7-1-7 target (7 days to detect, 1 day to report, 7 days to complete the initial response)
Assist and provide information to the Department of State to prepare U.S. Government workplans and reports.
Support the relevant Ministries in effective utilization of Pandemic Fund grants; other donors’ resources, and emergency outbreak responses efforts.
Provide technical support to develop Pandemic Fund grant applications and support grant implementation review to ensure effective grant implementation and avoid duplication with US Government funded projects.
Consult with relevant stakeholders on required technical assistance.
Assist in monitoring the progress of grant implementation.
Review and analyze performance reports submitted to the Pandemic Fund and other partners.
Help organize regular discussions among the relevant multisectoral stakeholders, Ministries, and donors, and DOS to ensure alignment of technical approaches in the respective GHS portfolios.
Support emergency outbreak response including assisting with mobilizing resources, coordination of efforts, and technical support for efforts to contain and respond to the outbreak.
Support the National AIDS Control Program (NACP or PNLP in French and other stakeholders) to improve the Government of Burundi’s capacity for PEPFAR transition.
Provide technical support for the district oversight approach to improve the MOH’s capacity to oversee and delivery essential HIV services to reach and maintain HIV epidemic control
Provide technical support for streamlining of health systems approaches and strategies (e.g. laboratory, reporting, supervision and training) in the context of reduced resources and preparation for PEPFAR transition.
Consult with relevant stakeholders on required technical assistance.
Communications:
Regular conference calls with multisectoral stakeholders, US Embassy and DOS/Washington to review progress, discuss activities and address emerging issues.
The Senior GHS and ID Technical Advisor should provide information and avail him/herself for calls/meetings with the US Embassy as requested.
The Advisor will provide monthly reports to US Embassy/U.S. Department of State
REPORTING:
The Senior Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to the U.S. Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week.
Qualifications
Advanced degree (MPH, MD, PhD, DVM, or equivalent) in public health, epidemiology, medicine, or a related field.
Minimum of 7 years of technical and programmatic experience in global health security and infectious diseases.
Demonstrated understanding of USG program implementation, USG interagency coordination, and donor landscape.
Knowledge of the host country and government institutions and bureaucratic processes, policies, and regulations. This entails high-level knowledge of host government laws, policies, procedures, and institutional doctrines.
Knowledge of research and analysis techniques to successfully study complex subjects and issues related to assigned program area.
Familiarity with international frameworks such as IHR 2005, JEE, SPAR, UNAIDS and HIV epidemic control metrics and USG’s LHA guidance.
Demonstrated experience working collaboratively across government ministries, donors, and implementing partners.
Strong written and verbal communication skills in English and French.
Preferred Qualifications
Previous experience with USG-funded programs.
Experience using digital platforms for surveillance, health information management, and emergency coordination.
Knowledge of the One Health approach and integration of human, animal, and environmental health efforts.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Mid-Market Account Executive on Anthropic's Industries team, you'll drive the adoption of safe, frontier AI by securing strategic deals with mid-market companies in key verticals, unlocking new value streams throughout their business. You'll leverage your consultative sales expertise and technical acumen to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities. In collaboration with GTM, Product, Engineering, and cross-functional teams, you'll continuously refine our value proposition, sales methodology, and market positioning to ensure differentiated value across the landscape.
You will be contributing to the GTM strategy for our Industries team, focusing on sector-specific solutions and strategies within key verticals. In addition, the Mid-Market team is pioneering a new scaled sales playbook, where human AEs direct AI Agents to automate key elements of the buyer’s journey, while maintaining human engagement with prospects in the elements of a sales process that can’t be automated.
You should be passionate about building a fundamentally new sales motion, by experimenting with new programs and workflows, and ultimately evangelizing the potential of Transformative AI to mid-market companies across verticals.
Responsibilities:
Contribute to the Mid-Market GTM strategy, identifying new use cases within your assigned verticals, winning new business, and sharing feedback with cross-functional teams
Drive strategic expansion within key accounts in established verticals and new logo acquisition within emerging verticals
Own a revenue target and all aspects of the sales cycle from prospecting to close, including finding key workflows to automate and agentify
Become a trusted advisor to customers, understanding their unique needs and crafting tailored AI solutions. Co-innovate with customers and sell on the product roadmap while appropriately setting expectations
Collaborate extensively with cross-functional partners including Product, Customer Success, Legal, Marketing, and Applied AI to help bring new solutions to market and provide feedback to shape roadmaps
Develop sales collateral, proposals, and presentations to effectively position Anthropic's AI products. Continuously refine sales tactics and share best practices
You may be a good fit if you have:
3+ years of enterprise B2B sales experience in technology, preferably in SaaS, API solutions, or emerging technologies
Experience automating workflows or building automations to handle the repeatable components of a sales process
Proven experience exceeding revenue targets in fast-paced organizations by effectively managing an evolving pipeline and sales process
Excellent communication skills and the ability to present confidently and build connections across all customer levels, from ICs to C-level executives
A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely
Location:
This role does require being in office 4x a week in one of our hubs
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$360,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco; New York
Workplace: Hybrid
About Alchemy
Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. From enabling $1+ trillion in financial transactions worldwide to scaling L2s and enabling DeFi, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences.
Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by a16z, Coatue, Silver Lake, Lightspeed, and Stanford University, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. For more information, visit alchemy.com http://alchemy.com.
About the Role
As an Account Executive. You will be Alchemy’s tip of the spear in the Solana ecosystem — building, closing, and expanding partnerships with top apps, infra providers, and ecosystem players. You’ll be equally comfortable in a hackathon booth, on a stage at Breakpoint, or in a multi-threaded deal cycle with a Series B founder and their engineering lead. This is a builder’s role. You’ll shape our Solana GTM engine from the ground up — from identifying the most strategic accounts to partnering with product and engineering on roadmap priorities.
What You’ll Do
- Drive new business and expansion within the Solana-native developer ecosystem across DeFi, NFTs, gaming, infra, and emerging categories.
- Leverage your existing Solana network to open doors, accelerate trust, and shorten sales cycles.
- Collaborate directly with the Solana Foundation, SuperTeams, and ecosystem partners on joint GTM motions.
- Represent Alchemy at top Solana events, hackathons, and community meetups globally.
- Run a tight product feedback loop with our Solana engineering team to keep us ahead of the competition on performance and features.
- Work closely with marketing on co-marketing, case studies, and success stories that make “Powered by Alchemy” a mark of trust in Solana.
What we’re looking for
- Deep relationships in the Solana ecosystem and the ability to activate them.
- 5–8+ years in B2B sales or BD with a track record of hitting/exceeding targets in high-growth, technical markets.
- Experience closing partnerships with startups and scaling teams, ideally in dev tooling, infrastructure, or adjacent categories.
- The ability to thrive in fast-moving, ambiguous markets — and to build the playbook as you go.
- A genuine passion for Web3, crypto infrastructure, and Solana’s mission.
Benefits and Perks
🏥 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🚅 Commuter Benefits
🌴 Flexible Time Off
🧘♂️ Wellbeing & Mental Health Perks
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
Location: Prague
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients.
In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record.
Your Impact:
Strategic Portfolio Ownership:
Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate.
Build Stakeholder Relationships:
Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite).
Co-Create Success Plans & Workflows:
Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out.
Play Offense:
Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales.
Commercial Growth & Retention:
Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early.
Operational Excellence:
You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization.
Your Qualifications:
Proven GTM Track Record:
5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts.
Change Management & COE Mastery:
Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs).
Executive Presence & Storytelling:
Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders.
Commercial Acumen & C-Suite Framing:
A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency.
Workflow Consulting Expertise:
Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities.
Technical & Integration Literacy:
Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams.
AI-Enabled Capability:
Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations.
Standout Qualities:
Vertical Specialization:
You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team.
Certified Change Management Coach:
You have experience guiding organizations through large-scale software rollouts and operational change management.
Certified Project Manager:
You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations.
Peer Mentor:
You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization.
Team Dynamics:
You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices.
Our Work Style:
At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day.
Benefits & Perks:
5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
Your recruitment buddy will be
Aziza Talhi
, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Germany
About Our Client
Our client is a leading manufacturer of high-quality rugs, combining craftsmanship with contemporary design to serve clients globally. They cater to retailers, wholesalers, and custom project clients. They are seeking a highly driven and experienced Business Development Manager to help expand their presence in Germany.
Job Summary
The Business Development Manager will be responsible for identifying new business opportunities, building strategic relationships, and driving revenue growth. This role requires a deep understanding of B2B sales, market analysis, and client relationship management, preferably within the home furnishings or textiles industry.
Key Responsibilities
Develop and execute a comprehensive business development strategy to increase sales and market share.
Identify and approach new clients (retailers, distributors, furniture stores, market places etc.) in key markets.
Lead negotiations and close contracts that align with company pricing and profitability goals.
Attend industry trade shows, exhibitions, and client meetings to promote the brand and develop partnerships.
Conduct market research to identify emerging trends, new customer segments, and competitor activity.
Collaborate with the design and production teams to align offerings with market demand and client feedback.
Manage the sales pipeline and CRM system to track leads, proposals, and follow-ups effectively.
Provide regular reports and insights to senior management on business development performance and forecasts.
Support digital marketing and e-commerce strategies for market expansion, where applicable.
Qualifications & Requirements
Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
Minimum of 5 years’ proven experience in business development or B2B sales, preferably in rugs, textiles, or home décor industry.
Strong network within the interiors, retail, and/or furniture industries is highly desirable.
Excellent communication, negotiation, and presentation skills.
Ability to travel domestically and internationally as required.
Proficiency in Microsoft Office and CRM tools.
Strong analytical and strategic thinking skills.
Self-motivated, results-driven, and entrepreneurial mindset.
What We Offer
Competitive base salary with performance-based incentives
Opportunities for international travel and global networking
A supportive, collaborative work environment
Career growth and professional development opportunities
The chance to represent a respected and growing brand in the global rug industry
Location: Spain; Portugal; Morocco
About the Client
Our client is a fast-growing SaaS company simplifying and digitizing the CFO’s office. They partner with thousands of corporates and SMEs globally and have consistently achieved strong double-digit growth over the past three years. The business is now scaling internationally, with recent expansion into the Middle East, Southeast Asia, and Europe, and they are looking for builders who can support this global vision.
Our Client’s Vision for Europe:
Our client is expanding in the European market very aggressively, with >$3 Mn investment being parked and approved for the European market to sustain the early years.
Our client aspires to build north of 20 Mn USD revenue in the next 2-3 years across Europe. The plan in Europe is to land with the company's E-invoicing product (which is a global trend) in Belgium and then expand to other countries, with France, Poland, Germany and Spain being countries of immediate focus.
About the Role
As one of the first SDR hires in our client's European expansion, you’ll play a foundational role in driving revenue growth in the French market. This is a high-impact opportunity to build a strong sales pipeline from the ground up and shape their go-to-market strategy. In this role, you won’t just rely on inbound leads—you’ll be at the forefront of outbound prospecting, engaging decision-makers, and creating opportunities with top enterprises across Europe.
This is a
temporary 1-year position
, giving you the chance to make an immediate impact while gaining deep exposure to enterprise SaaS selling. As an early team member, you’ll work closely with sales leadership, fast-track your career growth, and contribute to a high-growth European GTM journey from day one.
Responsibilities
Generate qualified opportunities for the company by rigorously prospecting and researching (outbound) in French Markets
Do rigorous research on companies, and build an effective sales pipeline by effective prospecting and lead follow ups
Strike and initiate conversations with our personas: CFOs, CIOs, Finance head, Tax Head, IT Heads
Come up with creative/personalized emails and campaigns on Emails/LinkedIn/Calling etc to draw the attention of prospects
Be the face of the company and pitch the company and our products to the prospects
Constantly update details of lead, your discussion and activity in CRM
Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities
Schedule and coordinate meetings between qualified leads and sales representatives
Refine outreach strategies, and learn about our client's solution to be more effective
Requirements
Language Proficiency: Native French and Professional Level English
1-2 years of minimum experience in doing Outbound Cold Calling for French Markets
Experience in working with IT/Software Organizations or selling software's
Hustle attitude, with curiosity to learn new things is a must
Strong verbal and written communication skills
Working knowledge of Salesforce (Or any other CRM) is good to have
Benefits
Remote Opportunity
Lucrative Compensation & Competitive Perks
Be a part of a 0-1 Journey as a Founding SDR
Opportunity to evolve yourself as one of the Business Leaders
Location: Spain; Portugal; Morocco
About the Client
Our client is a fast-growing SaaS company simplifying and digitizing the CFO’s office. They partner with thousands of corporates and SMEs globally and have consistently achieved strong double-digit growth over the past three years. The business is now scaling internationally, with recent expansion into the Middle East, Southeast Asia, and Europe, and they are looking for builders who can support this global vision.
Client’s Vision for Europe
Our client is expanding in the European market very aggressively, with >$3M investment being parked and approved for the European market to sustain the early years. They aspire to build north of $20M revenue in the next 2–3 years across Europe.
Our client aspires to build north of 20 Mn USD revenue in the next 2-3 years across Europe. The plan in Europe is to land with company's E-invoicing product (which is a global trend) in Belgium and then expand to other countries, with France, Poland, Germany and Spain being countries of immediate focus.
Responsibilities:
Build a deep understanding of the company's products and position it as the partner of choice for CFOs and finance leaders in large enterprises.
Drive new logo acquisition through strategic outbound, partner networks, and referrals.
Navigate enterprise sales cycles end-to-end — from first conversation to signature — engaging with multiple stakeholders across functions.
Build compelling business cases and tailored value propositions to solve critical tax and compliance problems.
Negotiate and close enterprise contracts efficiently while ensuring predictable revenue realization.
Maintain high-quality CRM hygiene for accurate forecasting and pipeline visibility.
Requirements
Native French speaker with business-level English
Minimum 3+ years of enterprise B2B SaaS / Fintech / Tax / Compliance sales experience
Proven success in acquiring new enterprise customers and exceeding quota
Strong network and credibility in the French enterprise landscape
Excellent communication, storytelling, and negotiation skills at C-suite level
Willingness to travel frequently for face-to-face enterprise engagements
Ambitious, strategic mindset — excited by the potential to scale into country leadership
Benefits
Join a global Series C SaaS company backed by world-class investors and IPO-bound in 3 years
Sell into a high-growth European market with strong product-market fit
Competitive compensation and performance-based upside
Fast-track your career towards senior commercial or country leadership roles
Be part of a high-impact, global team transforming how enterprises manage tax and compliance
Location: Russia; Serbia; Georgia; Belarus
We are seeking a highly skilled and strategic Head of Financial Modelling and Product Analytics to lead the design, development, and refinement of advanced financial and credit card models. This role plays a critical part in driving long-term profitability, optimizing business performance, and supporting strategic decision-making across the organization.
The ideal candidate will have deep expertise in financial modelling and performance management, along with a strong track record of supporting business growth and regional expansion.
Key Responsibilities
Lead the development and enhancement of advanced financial and credit card models to support strategic decisions and long-term profitability.
Provide analytical support for business strategy, regional expansion, and branch performance optimization.
Oversee performance analytics, including reporting, productivity tracking, profitability analysis, and regional budget management.
Drive business navigation through business case preparation, pilot execution, implementation tracking, and post-launch assessments.
Develop pricing and profitability models across sub-segments, including LTP-based strategies, to maximize income.
Partner with senior leadership to deliver actionable, data-driven insights that inform company-wide strategic initiatives and growth.
Requirements
5+ years of experience in financial modelling, FP&A, or related analytical roles, with at least 3 years in a leadership position.
Proven experience in financial planning and modelling, ideally within banking, fintech, or card services industries.
Bachelor's degree in Finance, Accounting, Economics, or a related field (Master’s degree preferred).
Strong proficiency with Excel, forecasting techniques, and data analysis tools such as SQL.
Excellent analytical, problem-solving, and data interpretation skills, with a keen attention to detail.
Well developed communication skills, team management skills.
Strong communication and presentation skills with the ability to translate complex financial concepts for diverse stakeholders.
Ability to work independently and manage priorities in a fast-paced, collaborative environment.
Preferred Qualifications
Experience supporting regional expansion and optimizing branch-level performance.
Hands-on expertise in preparing business cases, supporting pilots, and conducting post-control assessments.
Familiarity with statistical and data analytics tools such as Python or R.
Advanced certification such as CFA, CPA, or MBA.
Demonstrated ability to influence senior leadership and drive profitability initiatives.
Benefits
Flexible, fully remote full-time position.
The opportunity to work with a global, innovative fintech company shaping the future of digital banking.
Engaging, challenging projects with a direct impact on business performance.
A collaborative and supportive team environment with room for professional growth.
Location: New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Strategic accounts at Baseten are the largest and fastest-growing AI companies in the world. These are the teams defining the future of what AI products and services look like. These accounts can scale rapidly from one token to billions of tokens in a matter of weeks. This role owns these relationships, working directly with founders and engineering leaders on mission-critical and large-scale-AI problems in production—and shaping what we build next.
This is a highly technical sale. You’ll trade opinions on the latest open-source model releases, run fast and nuanced evaluations alongside customer engineering teams, and often pulling in SMEs from applied research to infrastructure engineers to win. You’ll bring tight sales fundamentals and process discipline, while maintaining flexibility and creativity in how you run each cycle.
This role is pioneering what sales looks like at the bleeding-edge of technology sales. This is a front row seat to the most consequential decisions made at the forefront of Artificial Intelligence. There is no faster place to learn and make an immediate impact.
RESPONSIBILITIES
- Own a focused portfolio of high-growth, strategic AI-native accounts end to end — from technical evaluation and initial workload landing through expansion as inference usage scales.
- Lead technical evaluations and complex, multi-stakeholder sales cycles from first conversation through close. Bring strong sales fundamentals and process discipline, while staying flexible and creative in how you run each sales cycle.
- Build trusted relationships with founders and technical leaders, becoming a credible partner on model, infrastructure, and inference decisions.
- Orchestrate stakeholders across applied research, engineering, and leadership to win technical evaluations and solve customer problems.
- Bring customer signal back to product, shaping roadmap priorities through the needs and patterns you see in the field.
- Stay close after close: help customers expand from an initial workload into additional use cases across the organization.
REQUIREMENTS
- 5+ years of sales experience in infrastructure, developer tools, data, or another consumption business, with a record of closing complex technical deals.
- Proven net-new experience selling complex technical products in fast-moving environments.
- Strong sales fundamentals across discovery, multi-threading, champion-building, and deal momentum.
- Genuine curiosity for open-source models and the AI infrastructure landscape. You follow model releases and can hold your own with engineers.
- Highly dynamic: comfortable when a deal goes off-script, able to meet customers where they are, and willing to change your approach without losing rigor.
- Strong technical project management: you can run a thorough evaluation across multiple workstreams and create clarity and direction for Baseten to win..
- Proven ability to sell internally, earning engineering time, aligning leadership, and getting cross-functional teams to move
- Scrappy, low-ego, collaborative operator. You run toward ambiguous problems, create structure where none exists, and earn internal support without relying on rigid swim lanes.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Hybrid - San Francisco, New York City, Austin
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About Startups @ Vercel
The Vercel Startups org exists to help founders navigate the shift to AI-native development with confidence. Startups move faster than ever—what used to take years now happens in days—and the decisions founders make early can either unlock scale or become long-term constraints. We partner with startups at the critical moments where technical, commercial, and strategic support starts to matter most.
We’re a talent-dense team made up of former founders, engineers, and experienced go-to-market operators who bring firsthand experience building, scaling, and supporting modern software companies. Many of us have sat on the other side of the table, making architectural decisions, navigating tradeoffs, and scaling under real constraints, and we bring that perspective into every customer interaction.
We operate with a growth mindset and strong shared ownership. We dig deep to understand our customers, work closely across functions as one team, and find ways to win even when the path forward isn’t obvious. Resilience, curiosity, and a willingness to push through hard problems are table stakes here.
This is a team for people who want to operate with high trust, high agency, and high impact — alongside peers who care deeply about helping startups succeed.
About the role
You are an expert in Vercel, you have incredible pattern recognition, and are at the bleeding edge of the tech and tools defining how we live and work. In this role, you'll help startups unlock Vercel's full value from adoption through scaling—building relationships with founders and technical leaders who are making critical architectural decisions. You'll analyze usage patterns to identify expansion opportunities, coordinate cross-functional teams to drive outcomes, and guide teams as they adopt AI-native architectures. By leveraging automation and AI to maximize your impact, you'll help refine early plays into repeatable playbooks that scale across our startup portfolio.
If you’re based within commuting distance of our London office, the role includes in-office anchor days.
What you'll do
Build trusted relationships with founders, developers, and technical leaders by quickly developing deep understanding of their architecture, use cases, and technical constraints
Landing new logos, driving early activation, and making Vercel the default choice before competitors get in
Driving first activation, earning trust fast, and positioning Vercel as the obvious default stack
Focus on pipeline generation, outbound, identifying high-potential startups early
Partner with founders and developers as they adopt AI-native features and architectures, helping them understand how Vercel’s Frontend Cloud fits into a rapidly evolving developer ecosystem and supports new workloads, performance requirements, and scaling patterns
Use automation, agents, and self-built workflows to operate at high leverage and focus time and energy on the most impactful customer work
Operate comfortably in an evolving environment, helping refine early motions and turn what works into repeatable playbooks
What you need
We’re looking for someone who sits at the intersection of technical curiosity, commercial excellence, and startup mindset. You identify pattern recognition, have founder empathy, and have the ability to speak credibly to pre-seed through Series D companies and beyond who are making fast decisions.
You might be a great fit if you’ve developed this skill set through a range of paths—whether as a builder, founder, engineer, or in a technical go-to-market role—and you bring strong judgment, ownership, and curiosity to how you work.
In practice, this looks like someone who:
Learns complex technical products quickly and enjoys reasoning about how modern web and AI-native applications are built and scaled
Can speak comfortably with developers and founders, using their language and earning credibility through insight rather than titles
Has strong sales acumen and experience owning revenue outcomes across a range of deal sizes and complexities
Believes that the best revenue outcomes come from deeply successful customers, not transactional selling
Brings a thoughtful, opinionated point of view on modern web infrastructure, frontend performance, and scaling tradeoffs
Thrives in ambiguity and enjoys shaping how a team and motion evolves from early to more structured
Is energized by ownership, accountability, and helping customers make smart decisions
What This Role Is Not
Not a pure Customer Success role focused on reactive support
Not a transactional sales role detached from customer outcomes
Not a highly scripted role with narrow ownership or predefined motions
This role requires judgment, curiosity, and comfort operating across technical, strategic, and commercial dimensions.
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA OTE range for this role is $170,000 - $240,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Dublin, Ireland
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients.
In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record.
Your Impact:
Strategic Portfolio Ownership:
Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate.
Build Stakeholder Relationships:
Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite).
Co-Create Success Plans & Workflows:
Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out.
Play Offense:
Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales.
Commercial Growth & Retention:
Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early.
Operational Excellence:
You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization.
Your Qualifications:
Proven GTM Track Record:
5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts.
Change Management & COE Mastery:
Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs).
Executive Presence & Storytelling:
Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders.
Commercial Acumen & C-Suite Framing:
A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency.
Workflow Consulting Expertise:
Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities.
Technical & Integration Literacy:
Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams.
AI-Enabled Capability:
Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations.
Standout Qualities:
Vertical Specialization:
You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team.
Certified Change Management Coach:
You have experience guiding organizations through large-scale software rollouts and operational change management.
Certified Project Manager:
You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations.
Peer Mentor:
You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization.
Team Dynamics:
You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices.
Our Work Style:
At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day.
Benefits & Perks:
25 calendar days of paid vacation
Parental Leave: 26 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Bike-to-Work Scheme
Health Insurance (Employees + Dependents)
Life Insurance
Income Protection
Pension Scheme
Your recruitment buddy will be
Aziza Talhi
, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Colombia
Join us to expand our mental health service provider network across the continent (America). You will recruit and match qualified professionals, maintain databases, respond to inquiries, review applications, ensure confidentiality, and manage caseload. Be a key part of our team delivering quality mental health services to clients.
Drive expansion of our mental health service provider network in the Region
Recruit and onboard mental health professionals to offer ad hoc psychological support to clients
Assess clients' needs and match them with appropriate providers using our proprietary database
Maintain accurate applicant information in ATS and Provider database
Respond promptly to provider inquiries within defined turnaround times
Distribute provider guidelines and application materials to external affiliates/providers during recruitment
Review provider applications and supporting documentation for thoroughness
Uphold strict confidentiality of clients' information
Effectively communicate provider information to hiring managers
Proactively manage caseload to ensure efficient service delivery.
Requirements
Must have have at least 1 - 2 years of experience in recruitment and talent acquisition
Good English communication skills
Has experience with recruiting non local candidates
Experience in database management of candidates
Has experience in a growing startup
Can start immediately
Location: Paris
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. We are seeking an accomplished and consultative Senior Account Manager to join Wrike’s high-performing Expand Sales team! In this elevated role, you’ll serve as a partner to a portfolio of our enterprise customers (10,000+ employees). You’ll leverage your expertise in complex account management, executive stakeholder alignment, and procurement to drive meaningful business impact, expand Wrike’s presence at scale, and help our clients achieve their most critical objectives.
If you’re a collaborative professional who thrives in a fast-paced environment and enjoys connecting technology solutions to real business challenges, we want to hear from you!
Your Impact:
Developing and executing comprehensive, multi-year enterprise account plans that drive expansion across a portfolio of high-value enterprise customers (10k+ employees).
Managing complex sales cycles end to end; from proactive opportunity identification, executive-level discovery, and value-driven solution design, through negotiation, procurement processes, renewal, and close.
Proactively engaging and building relationships with senior stakeholders through targeted, data-informed outreach initiatives to uncover and influence new expansion opportunities within assigned accounts.
Facilitating deep consultative discovery sessions to understand evolving customer pain points, business imperatives, and organizational change drivers across multiple teams and regions.
Designing and implementing solutions-based, value-driven sales strategies that clearly articulate Wrike's ROI, align our platform to customers' business outcomes, and differentiate us from competitors.
Delivering impactful, tailored demonstrations and high-stakes presentations to executive and operational audiences, illustrating Wrike’s direct impact on their critical initiatives.
Creating sophisticated, data-driven strategies for identifying, prioritizing, and capturing expansion opportunities within each account by analyzing usage trends, adoption metrics, business goals, and industry developments.
Navigating complex enterprise procurement cycles; including RFPs, contract negotiation, and legal review to ensure successful account expansion, mitigating risk and accelerating time to close.
Continuously monitoring and analyzing competitor offerings, market trends, and customer feedback to position Wrike advantageously and guide account strategy.
Leveraging sales tools (Salesforce, SalesNavigator, ZoomInfo) and CRM best practices to rigorously map stakeholder landscapes, track pipeline health, and enable accurate forecasting.
Collaborating cross-functionally with Customer Success, Solutions, Marketing, and Product teams to ensure seamless post-sale transitions, maximize satisfaction, and deliver sustained value for clients.
Consistently exceeding quarterly and annual revenue targets through disciplined account management, strategic expansion, and superior customer partnerships.
Your Qualifications:
Fluent in English and French (verbally & written)
7+ years of successful B2B SaaS sales/account management experience, managing enterprise accounts and consistently meeting quota
Minimum 4 years experience as an Account Manager responsible for an install account base
Demonstrated hunter mentality with a proven track record of proactive pipeline generation, cross-sell, upsell, and driving account expansion initiatives
Demonstrated ability to manage the full sales cycle from discovery to close
Experience growing accounts through consultative, solution-based selling and outbound prospecting
Advanced discovery, customer engagement, and virtual presentation skills
Proficiency navigating enterprise procurement processes, contract negotiation
Proficiency managing a book of business with Salesforce or a similar CRM
Experience conducting engaging remote product demonstrations via video conferencing
Track record of success in high-growth, metrics-driven sales environments
Strong communication and influencing skills with executive stakeholders
Familiarity with sales methodologies such as Challenger, MEDDIC, and/or Solution Selling
Bachelor's degree or equivalent practical experience
Standout Qualities:
Experience in work management, project management, or a track record of selling to our ideal customer profiles (ICPs) in Marketing, Professional Services, Manufacturing or Engineering
Team Dynamics:
As a Senior Account Manager , you'll join a high-performing team focused on driving double-digit growth within our existing customer base. You'll manage a portfolio of enterprise accounts (10,000+ employees) with active Wrike subscriptions. Working collaboratively with cross-functional partners, you'll identify expansion opportunities that solve customer challenges while helping you achieve your booking and pipeline targets
Our Work Style:
Collaborative Culture: Work alongside ambitious, supportive colleagues who celebrate wins together
Comprehensive Training: Structured onboarding and ongoing sales enablement to help you master our product and refine your skills
Work Flexibility: Options for remote work with the support you need to succeed from your home or the office
Competitive Compensation: Base salary plus uncapped commission structure that rewards performance
Benefits & Perks:
6 weeks of paid vacation + 5 RTT Recovery Days + Seniority Leave
Parental Leave: 16 Weeks Maternity / 4 Weeks Paternity + Reserved Daycare Spot
Health Insurance - Competitive Coverage - for employees + dependents
Hybrid Work – Flexible hybrid working model with a monthly home office allowance of €20 (hybrid) or €50 (fully remote).
Public transportation: Coverage of 75% of subscription fee / Sustainable mobility package 200€/year
CSE Specific Benefits i.e. vacation vouchers, negotiated fees etc.
Your recruitment buddy will be
Aziza Talhi
, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Remote - European Region
Workplace: hybrid
CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.
Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.
We’re seeking a highly motivated and experienced Senior Outbound Sales Executive to drive growth within one of the following verticals:
-Travel, Hospitality & Aviation
-E-Commerce & Luxury
-Fintech, EMIs, Platforms, PSPs
-Gambling, Gaming, Sweepstakes, Casinos
-Forex
-Adult
This is a performance-driven, individual contributor role focused on enabling merchants to accept crypto payments. You’ll be building sustainable, long-term partnerships and helping businesses integrate crypto payments into their operations - ensuring compliance with AML, KYC, KYB standards and supporting seamless onboarding.
Key responsibilities:
Own the
outbound sales strategy
for your assigned vertical.
Manage and grow a structured sales pipeline, converting qualified leads into active, revenue-generating clients.
Collaborate with
Marketing, Pre-Sales, Product, Operations, Legal, Compliance, and Customer Success
teams to ensure tailored processes, materials, and product offerings for your vertical.
Maintain
CRM (Salesforce)
accuracy and ensure reporting consistency.
Build and leverage your
industry network
to secure high-value accounts and accelerate business growth.
Requirements:
3+ years of successful experience
managing outbound sales pipelines or business development campaigns within one of the listed verticals.
Hands-on experience
working directly in your target vertical (e.g., aviation, gaming, fintech, etc.).
Strong
network and proven track record
of securing large accounts.
Self-starter with
high outbound energy
, structured approach, and strong ownership mindset.
CRM (Salesforce) proficiency and ability to manage structured outreach campaigns.
Performance-focused and driven by measurable results.
Why Join CoinsPaid?
Remote-first freedom
: work from anywhere in Europe - perfect for digital nomads and self-driven professionals.
Global impact
: be part of a leading crypto payments company enabling businesses worldwide to embrace digital assets safely and efficiently.
Collaborative culture
: a solid, passionate team that supports growth, learning, and innovation.
Strong momentum
: experience an ambitious growth journey through 2025 and beyond, with increased investment in the sales division and strategic expansion plans.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: Riyadh, Saudi Arabia
As an IT System Administrator at Müller's Solutions, you will be responsible for managing and maintaining our organization's IT infrastructure, ensuring reliable operation of servers and systems. You will be instrumental in implementing and supporting network and server environments, while also ensuring the security and integrity of our systems against vulnerabilities. This role involves proactive monitoring, troubleshooting, and optimizing system performance to support business operations.
Key Responsibilities:
Install, configure, and maintain server operating systems, applications, and hardware.
Monitor system performance and troubleshoot issues to ensure high availability and performance of IT services.
Manage user accounts, permissions, and access controls for systems and applications.
Implement and oversee data backup and recovery processes, ensuring data integrity and disaster recovery procedures are in place.
Provide technical support for staff and troubleshoot IT-related issues across the organization.
Ensure system security measures are in place, including firewalls, anti-virus software, and patch management.
Assist in planning and implementing system migrations, upgrades, and expansions to meet organizational needs.
Document system configurations, procedures, and guidelines for future reference.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in system administration or a related role.
Strong knowledge of server operating systems (Windows Server, Linux) and virtualization technologies (VMware, Hyper-V).
Experience with network protocols, services, and security measures.
Ability to troubleshoot and resolve hardware and software issues effectively.
Familiarity with backup and disaster recovery solutions.
Excellent communication skills, with the ability to assist and train users on IT best practices.
Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Red Hat Certified System Administrator (RHCSA) are a plus.
Preferred Qualifications:
Experience with cloud services (AWS, Azure) and automation tools.
Knowledge of scripting languages (PowerShell, Bash) for automation tasks.
Experience with IT service management tools or frameworks (ITIL).
Understanding of database management (SQL Server, MySQL) and application server environments is advantageous.
Strong problem-solving skills and a proactive approach to system management.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Bengaluru, India
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma.
This is a full-time position based in our newly opened Bengaluru hub.
What you'll do at Figma:
Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets
Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs)
Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term
Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities
Manage a book of business by tiering accounts and initiating techniques to save contractions
Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success
Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities
We'd love to hear from you if you have:
Strong understanding of the India market
Experience closing sales, over multiple years, for a software or SaaS business with an Enterprise book of customers (5000+ FTEs), selling to executives
Consistent performance meeting pipeline generation targets for net new business
Demonstrated experience successfully managing complex sales cycles (6 months+)
A sales methodology and process that creates value for customers
While it’s not required, it’s an added plus if you also have:
Experience selling solutions to technical audiences at a strategic level (i.e. Engineering, Product, Design teams)
Demonstrated ability to succeed in a changing environment
Certified in deal qualification and prospect discovery
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
#LI-DNI
#LI-DNI
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Home based - EMEA
The role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:
Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.
Location: This role will be based remotely in the EMEA region.
What your day will look like
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.
What we are looking for in you
The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:
Native French level required with excellent command of English
Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Additional skills that you might also bring
Experience with Salesforce, Jira and CRMs
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
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seniorPrague; We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
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УдалённоSpain; Portugal; Morocco
УдалённоheadRussia; Serbia; Georgia; Belarus
ГибридNew York
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Dublin, Ireland; We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorParis; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
ГибридseniorOptional offices and relocation support
