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Location: United States- Houston, Texas Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools. · Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment. · Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment. · Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes. · May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks. · Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes · Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations. · Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development. · Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems. · Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations. · Conducts on-the-job training and leads technical programs for technical development of customers and coworkers · Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · High School Graduate or equivalent (GED). · Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry. · Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs. · Must be able to use basic hand tools and specialized tools, and programming software as appropriate. · Extensive travel required. (Local, National, International) Desirable KSAs: · Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration. · Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices. Competencies: · Communications · Customer Focus · Personal Discipline · Safety Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors ​ ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $44.97 — $57.53 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Location: United States- Janesville, Wisconsin Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to locate root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools. · Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. · Independently performs maintenance as per industry standards. · Works with Planner Scheduler to optimize preventative maintenance procedures. · May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks. · Complies with 5S and housekeeping standards. · Leads, drives and participates in CI activities--processes, results and cost savings using CI tools and methodology. · Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development. · Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems. · Utilizes predictive maintenance technologies to collect equipment performance data. Observes trends and makes recommendations. · Updates records and reviews CMMS history and analyzes data. · Completes and conducts on-the-job training and technical self-study programs for career development. · Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions. Knowledge, Skills, Abilities, & Behaviors Required: · High School Graduate or equivalent (GED). · Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry. · Experience in predictive technologies, precision alignments, and general maintenance of applicable process equipment. · Understands electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs. · Must be able to use basic hand tools and specialized tools as appropriate. · Experience in vibration analysis or laser interferometer operations, precision alignments, and maintenance of applicable process equipment. · May be required to travel. Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ​ ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Transparancy $30.25 — $44.90 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Location: London Workplace: Hybrid About Niantic Spatial We are building for the >80% of economic activity that happens beyond the reach of screens. AI has learned from the text, images and video online, but it still lacks an accurate understanding of physical space. That’s one of the biggest unsolved problems in AI, and it’s the one we’re solving at Niantic Spatial. We build spatial AI models and services so people and machines can reason, learn and act safely in the physical world. We turn camera imagery, video, sensor data and archives into accurate, AI-readable representations of real places that robots can train in and machines can use to know exactly where they are. In physical AI, mistakes have real consequences. That’s why we build AI grounded in measured reality, not guesswork, so the people and machines relying on it can trust it to get things right. Our team built some of the world’s most widely used maps. Now we’re building something bigger: a living, measured record of the real world that machines can query, learn from and use to understand how places change over time. If you want to help AI understand the world we actually live in, come build with us. About the Role Niantic Spatial makes the physical world computable, helping people and machines collaborate safely by aligning how they understand reality. One of the fundamental problems we're helping autonomy teams and engineers overcome is the sim-to-real gap for visual-spatial understanding. We're applying our team's decades of experience encoding the world precisely as it is at Google Maps, Google Earth, and Niantic Labs to build the scalable real-to-sim stack for embodied AI. Niantic Spatial's R&D Team in London is seeking a Research Scientist to push the frontiers of Spatial AI, advancing our Large Geospatial Model as a dedicated member of the Embodied AI group. You will invent and develop algorithms and systems that sit at the cross-section of computer vision, machine learning, AI, graphics, and robotics. We're passionate about discovery, so we're looking for scientists who want to learn, publish, teach, and deploy every new invention. What You'll Do - Develop New Spatial Representations - Develop new spatial representations that embodied AI can learn from, train in, and act on. - Advance Real-to-Sim Pipelines - Advance real-to-sim pipelines connecting real-world observations, 3D reconstruction, simulation, and robotic policy learning. - Solve Emerging Spatial Problems - Solve emerging problems that relate to spatial intelligence, 3D scene representation, training data, model efficiency, and interactive systems. - Take Capabilities Through to Evidence - Take new capabilities through to evidence: what changed for the policy, not only what changed in the reconstruction. - Build Prototypes - Build proof of concept prototypes, initially for internal use, where some will need to run at production scale on customer data. - Collaborate Across Research and Product - Collaborate closely with researchers, engineers, and product partners to bring novel models to production. - Publish Your Work - Publish and present your work. What You'll Bring - A PhD in computer vision, robotics, graphics, machine learning, or a related field, or equivalent research experience, with a publication record at top venues. - Substantial expertise in robotics or embodied AI, including experience in sim-to-real transfer, domain randomization, policy evaluation, and simulation-based learning. - Deep experience with 3D scene representations: Gaussian splatting, neural fields, meshes, point clouds, or implicit representations. - You have applied generative or diffusion models to 3D data, such as scene completion, inpainting, relighting, or novel view synthesis from sparse capture. - You have worked on 3D semantics, open-vocabulary scene understanding, or scene graphs. - Proficiency in Python and Deep Learning libraries such as PyTorch. - GPU or graphics programming experience, such as custom CUDA kernels, shaders, or differentiable rendering. - A track record of contributing to widely used open-source research codebases. Nice to Have - Proficiency in C++. Compensation & Benefits Base salary range of £103,500 to £202,500. Compensation also includes an annual bonus, equity, and a comprehensive benefits package. Location & Work Model This role is based in our London office, with three days per week in office. Inclusive Application We know the strongest candidates don't always tick every box. If you're excited about this role and believe you could do it well, we encourage you to apply even if your experience doesn't match every qualification listed - you may be exactly who we're looking for. Equal Opportunity Niantic Spatial is an equal opportunity employer. Individuals seeking employment at Niantic Spatial are considered without regard to race, color, ancestry, national origin, religion, creed, age, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), marital status, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, sexual orientation, or any other protected category under applicable laws. Niantic Spatial will also consider qualified applicants with criminal histories in accordance with applicable laws. Please contact your recruiter if you want to request an accommodation for the job application or interview process. Candidate Privacy I understand that by submitting my job application, the information I provide as part of that application will be used in accordance with Niantic Spatial's Privacy Notice for Job Applicants and Candidates https://www.nianticspatial.com/applicant-privacy-notice.

Location: United States- Janesville, Wisconsin Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Performs expert level break-fix & preventive maintenance, and/or design of mechanical, and electrical equipment improvements as well as complex systems as the employee’s job specialty requires. Provides troubleshooting support on equipment and technical support on production lines as appropriate for the employee’s job specialty. Maintains in-depth technical knowledge of numerous systems as the employee’s job specialty requires. Performs research and procedures as the employee’s job specialty requires. · Programs, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems. · Utilizes predictive equipment and interprets results for analysis, equipment condition assessment, troubleshooting and proactive maintenance. Including but not limited to infrared thermography, ultrasonic testing, power quality analysis, laser interferometry, ball bar, and vibration analysis. · Leads, drives and participates in CI activities--processes, results and cost savings using CI tools and methodology. · Identifies and sources parts, supplies and repair items as necessary. Suggests alternative items and engineered solutions to improve reliability. · Independently performs maintenance as per industry standards. · Complies with 5S and housekeeping standards. · May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks. · Studies and investigates technical and systems methods, tools, and innovations that can be implemented in ATS sites to improve maintenance practices and updates documentation. · Prepares input for cost analysis for new equipment, repair/rebuild proposals, cost savings and innovations as required. · Updates records and reviews CMMS history and analyzes data. · Provides technical contents of sales quotations and performs T&M duties as required. · Trains and coaches less proficient technician. Assumes project manager responsibilities as assigned. · Completes and conducts on-the-job training and technical self-study programs for career development. · Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions. Knowledge, Skills, Abilities, & Behaviors Required: · High School Graduate or equivalent (GED). · Associates degree with a Technical focus and 7 years of related experience in specific industry; or, 10 years of experience in specific industry. · Proficiency in predictive technologies including vibration analysis or laser interferometer operations, precision alignments, and maintenance of applicable process equipment. · Understands electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs. · Must be able to use hand tools and specialized tools as appropriate. · May be required to travel. · Six Sigma experience desired. Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ​ ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Transparancy $98,289.53 — $125,703.64 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Location: Remote Company Description We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description As a Plumbing Designer, you will have the exciting opportunity to work with some of the largest and most innovative technology companies in the world. You’ll prepare planning and design documents, and process design calculations for advanced plumbing systems. You will also collaborate with Olsson teams, professional staff, technical experts, and clients. This role offers the chance to occasionally travel to job sites for observation and attend important client meetings, contributing to impactful projects across multiple companies. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Strong communication skills Ability to contribute and work well on a team Ability and ambition to obtain CPD or CPDT certification Experience with selecting plumbing system types and sizing Knowledge of plumbing codes, ASPE, and other industry design standards AutoCAD and Revit experience Desire to provide innovative solutions Master’s degree in civil or architectural engineering (structural emphasis) is preferred but not required. 5+ years of relevant experience Data Center experience preferred The typical annual salary range for this role is as listed below. Compensation may vary based on geographic location, experience, and qualifications. Employees in this role may be eligible for our performance‑based bonus and merit increases. National Pay Range $95,000 — $130,000 USD Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here .

Задачи: — Администрирование и поддержка CRM: создание, сопровождение и актуализация рабочих воронок коммерции и клиентского сервиса (лидогенерация, сделки, сопровождение клиентов, внедрение, саппорт). — Управление пользователями: настройка прав доступа, ролевых моделей, логики очередей и статусов сотрудников. — Контроль качества данных: проверка заполнения обязательных полей, выявление дублей, разбор зависших сделок. — Первая линия помощи сотрудникам: оперативный разбор обращений по сбоям, интерфейсу и логике работы систем. — Настройка стандартных автоматизаций штатными средствами (роботы, автозадачи, триггеры смены статусов, умные сценарии, смарт процессы, списки). — Сопровождение Helpdesk: поддержка интеграции с хелпдеском Eddy, проверка создания тикетов, связок с клиентами и передачи статусов в CRM. — Изучение и администрирование интеграций и связок CRM с IP-телефонией (Телфин, Naumen): контроль очередей, добавочных номеров, распределения звонков и корректности записи разговоров в карточки. — Выгрузки и регулярная отчетность: подготовка операционных срезов, реестров и выгрузок по запросу руководителей направлений (воронки, активность, звонки, оплаты). — Другие автоматизации: интеграции с сервисами телефонии, мессенджерами и др., оптимизация схем работы по запросу смежных отделов. Требования: — Уверенный практический опыт работы с Битрикс24 на уровне администратора/продвинутого пользователя (настройка воронок, прав доступа, базовых роботов и триггеров). — Опыт работы со службами поддержки / Service Desk (Eddy или аналогами). — Внимательность к деталям, системность и аккуратность при работе с данными. — Умение читать регламенты, инструкции и блок-схемы процессов. — Будет плюсом опыт администрирования или сопровождения корпоративной телефонии (Телфин, Naumen или аналогичных платформ), работа с amoCRM. — Знание языков программирования, разработка и верстка не требуются. Условия: — Оформление по ТК РФ с первого дня и полностью белая зарплата. — Полный рабочий день, график 5/2 с 10:00-19:00 по мск. — Удаленный формат работы - строго в пределах Российской Федерации. — Скидки через BestBenefits (спорт, рестораны, салоны красоты). — Внутренняя валюта, которую можно копить и получать за неё уникальный мерч. — ДМС и сервис корпоративного психолога. — Обучение за счет компании, менторство и работа с продуктом-лидером.

Задачи: — Обработка запросов клиентов по телефону, предоставление индивидуальных решений технических проблем. — Чёткое и эффективное устное и письменное общение для обеспечения высокого качества взаимодействия. — Диагностика, устранение и решение проблем, связанных с iOS, macOS, смартфонами, планшетами или ПК. — Использование нескольких систем для поиска и предоставления оперативных решений. — Адаптация стиля общения под разные типы клиентов, распознавание и реагирование на вербальные и невербальные сигналы. — Сотрудничество с коллегами для обмена опытом, решения проблем и достижения командных целей. Требования: — Опыт работы с клиентами, например, в колл-центре или службе поддержки (включая волонтёрский или учебный опыт). — Хорошее понимание iOS, macOS, смартфонов, планшетов или ПК и интерес к решению технических задач. — Умение сохранять профессионализм и спокойствие в стрессовых ситуациях. — Открытость к обратной связи и стремление к постоянному развитию. — Навыки коммуникации, решения проблем, уверенное владение несколькими программными инструментами. — Самомотивация и эффективное управление временем. Условия: — Конкурентная почасовая оплата $17.31 с возможностью получения бонусов за результаты. — Полный пакет медицинского страхования (медицинское, стоматологическое и офтальмологическое покрытие). — Ежемесячные выплаты $25 за линию мобильной связи с неограниченным тарифом (с ограничениями). — Оплачиваемое обучение. — Возможности карьерного роста в международной технологической компании. — Бонусы за привлечение новых сотрудников по программе Referral for Life. — Работа в поддерживающей и инклюзивной виртуальной среде с ценностями разнообразия. Требования к удалённой работе: — Личное тихое рабочее место без отвлекающих факторов. — Эргономичное рабочее место с необходимым оборудованием. — Надёжное интернет-соединение с минимальной скоростью 20 Мбит/с на загрузку и 10 Мбит/с на выгрузку. — Подключение по Ethernet обязательно, Wi-Fi не допускается.

Location: Remote Workplace: remote The Technical Support Advocate is responsible for multiple areas of the member experience. We support our members that are having product technical issues in every way possible, as well as work with our staff of physicians to ensure they have the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilities will be assisting Included Health members with: mobile and web app issues, login/eligibility issues, and assisting engineers with escalations and outages. We  are looking for a highly skilled tech-savvy call center representative to join our team, managing a large volume of inbound and outbound calls and live chats. Responsibilities: Responsible for answering members' calls, emails, and live chats regarding Technical Issues, Support, and other issues related to product. Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately. Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality Identify and escalate priority issues that need immediate attention via established workflows Provide support to our Expert users on our proprietary application Track issues through a ticket queue and ensure prompt resolution Responsible for meeting established performance metrics Other duties as assigned Required Qualifications: High school diploma or equivalent 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services Prior experience in tech support, desktop support, or a similar role. Good written and verbal communication and ability to type 50+ WPM Proficiency with Mac OS, and Windows Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, AWS, Atlassian tools Strong prioritization skills to ensure the highest levels of support to the business and each user Effective communication skills with the ability to translate technical terminology to simple terms Ability to think critically and conduct root-cause analysis Experience working in a fast-paced, ambiguous, and technical environment Must be able to conduct video meetings Terrific deskside manner; and an ability to support users Extensive experience working with different operating systems including Windows and Mac OS Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, and AWS. Physical/Cognitive Requirements: No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required. Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices). About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Задачи: — изучение инструментов и практик AI-driven разработки, включая автоматизацию продуктового цикла, разработку мультиагентских систем и работу с крупными проектами от 500 тысяч строк кода с контролем затрат токенов — разбор кейсов: автоматизированный цикл оптимизации конверсии сайта через симуляцию на базе реального поведения пользователей, создание RAG с нуля (от чанкинга до оценки качества через RAGAS), сборка мультиагентной системы на живом кейсе, архитектурная трансформация монолита в микросервисы через Domain-Driven Design и spec-driven ревью Условия: — программа длится три месяца — 17 онлайн-встреч от 2 до 3 часов — возможность общения с экспертами, разбор рабочих кейсов и задач для практики — все материалы доступны в записи 6 месяцев после покупки — старт третьего потока 6 октября — для подписчиков канала с промокодом GOLANG доступна скидка 20%

Location: Guildford Workplace: onsite With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect. Responsibilities Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development Coordinate the daily support workload, setting priorities and assigning work across the team Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned Escalate unresolved or complex issues through the appropriate channels when needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute to IT infrastructure upgrades and migrations Ensure the team follows IT security standards and best practices Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy Proficiency administering Google Workspace, including user accounts, groups, access, and core services Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment A track record of coordinating user onboarding, offboarding, and IT equipment deployment Background managing IT asset inventories and software licence records Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management Good understanding of IT security standards and best practices Strong organisational skills and the ability to manage multiple priorities Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations Nice to Haves Exposure to infrastructure monitoring platforms A track record of supporting teams across multiple international locations and time zones Experience supporting Perforce Helix Core and P4V Familiarity with enterprise backup platforms Comfort using PowerShell or other scripting tools to automate support and administrative tasks Background in large-scale migration projects and operating system upgrades Working knowledge of Windows, Linux, and macOS environments What We Offer An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel An open, collaborative environment where ideas are welcome and encouraged A managerial team consisting of highly experienced game developers at the top of their fields Sharing hobbies and passions with like-minded colleagues Inclusive environment with many activities organized by the studios or the employees Commitment to making the best game possible for the fans, including listening to community feedback

Задачи: — Обслуживание Linux-серверов и Windows-серверов; — Развертывание и поддержка веб-сервисов; — Настройка мониторинга и алертинга; — Автоматизация процессов развертывания; — Управление контейнерной инфраструктурой; — Обеспечение безопасности серверов; — Резервное копирование и восстановление; — Ведение технической документации; — Поддержка и управление существующей инфраструктурой. Требования: — Опыт администрирования Linux (Debian/CentOS); — Опыт администрирования Windows; — Знание сетевых технологий TCP/IP, firewall, VPN; — Опыт работы с виртуализацией (Proxmox, KVM, Vmware); — Опыт работы с контейнеризацией (Docker, Docker Compose); — Опыт работы с мониторингом (Zabbix, Prometheus); — Опыт работы с веб-серверами (nginx, Apache, IIS); — Опыт работы с СУБД (MySQL, PostgreSQL, MongoDB); — Опыт работы с RabbitMQ, Redis; — Опыт работы с Git, Ansible; — Знание Bash, Python; — Опыт резервного копирования. Условия: — Конкурентная заработная плата; — Уютный и удобный офис в центре Москвы; — График работы: 5/2 (09:30–18:30); — Профессиональный рост в финтехе; — Сложная тематика и интересные проекты.

Задачи: — поддерживать IT-среду для офисных и удалённых сотрудников; — администрировать Windows, Linux и macOS; — настраивать и поддерживать VPN, firewall и системы удалённого доступа; — работать с сетевым оборудованием и корпоративными сетями; — администрировать Google Workspace и корпоративные сервисы; — заниматься виртуализацией (Proxmox, Hyper-V, KVM или аналоги); — обеспечивать мониторинг, логирование, backup и recovery; — решать пользовательские задачи L1/L2 — от настройки рабочего места до проблем с периферией; — управлять доступами, проводить онбординг и офбординг сотрудников; — администрировать 1С; — взаимодействовать с провайдерами и внешними подрядчиками; — автоматизировать рутинные процессы с помощью скриптов. Требования: — 5+ лет опыта в системном администрировании / IT-инфраструктуре; — уверенная работа с Windows, Linux и macOS; — хорошее понимание сетей и администрирование сетевого оборудования; — опыт работы с VPN, firewall, monitoring и backup-системами; — администрирование Google Workspace, Microsoft 365 или Яндекс; — использование Bash, Python, PowerShell или других инструментов для автоматизации; — опыт с 1С; — английский на уровне B1+ для рабочих коммуникаций; — готовность к hands-on задачам и самостоятельному решению технических проблем. Будет плюсом: — администрирование Slack; — автоматизация и интеграции; — опыт работы с OpenAI / GPT-сервисами; — опыт работы с Cisco.

Задачи: — Полное управление функцией технической поддержки, включая SLA, время ответа и решения, CSAT и бэклог. — Оптимизация очередей, смен и распределения ресурсов по нескольким странам и часовым поясам. — Использование BI и данных для улучшения операционной деятельности. — Руководство инициативами по внедрению AI и автоматизации в рабочих процессах поддержки. — Разработка базы знаний, увеличение самообслуживания и снижение нагрузки на поддержку. — Автоматизация триажа, тегирования, эскалации и отчетности. — Улучшение рабочих процессов между первой линией, второй линией и инженерной командой. — Руководство, коучинг и развитие распределенной команды поддержки. — Создание карьерных путей и стандартов качества для команды. — Взаимодействие с продуктовой и инженерной командами для улучшения продукта на основе обратной связи клиентов. Требования: — Опыт руководства техническими или клиентскими командами поддержки не менее 3 лет, предпочтительно в SaaS. — Подтвержденный опыт работы с SLA, CSAT, очередями поддержки и операционными KPI. — Опыт управления распределенными командами в разных странах и часовых поясах. — Глубокие знания платформ для поддержки и автоматизации поддержки. — Практический опыт или четкое видение внедрения AI/LLM-автоматизации поддержки. — Уверенное использование BI и принятие решений на основе данных; знание SQL будет плюсом. — Понимание процессов триажа багов и передачи задач в инженерную команду. — Владение английским языком на уровне C1 и выше; знание русского языка будет плюсом. Условия: — Конкурентная зарплата и бонусы, зависящие от KPI. — Официальное трудоустройство на Кипре в быстрорастущей международной SaaS-компании. — Реальная ответственность и автономия в стратегии поддержки, управлении командой и дорожной карте автоматизации. — Работа в AI-ориентированной среде с возможностью создавать AI-решения для поддержки. — Международная команда и глобальный продукт с коллегами в 5 странах и клиентами в 81 стране. — Возможность развивать функцию и команду по мере роста бизнеса. — Современный офис и международная коллаборативная среда. — Отпуск в день рождения, скидки для партнеров, бесплатный кофе и чай.