Вакансии

Location: Baku, Azerbaijan Workplace: none “PAŞA Sığorta” ASC namizədləri Tibbi ekspert / Baş tibbi ekspert vəzifələrinə müraciət edərək peşəkar komandamızın üzvü olmağa dəvət edir. Tibbi ekspert / Baş tibbi ekspert tibbi sığorta üzrə müraciətlərin, sığorta hadisələrinin və tibbi sənədlərin ekspertizasını həyata keçirir, tibbi xidmətlərin zəruriliyini və sığorta müqavilələrinin şərtlərinə uyğunluğunu qiymətləndirir. Rolun əsas məqsədi tibbi ekspertiza qərarlarının obyektiv və əsaslandırılmış şəkildə qəbul edilməsini, əsassız tibbi xərclərin qarşısının alınmasını və sığorta üzrə zərərliliyin optimallaşdırılmasını təmin etməkdir. Baş tibbi ekspert əlavə olaraq mürəkkəb tibbi halların qiymətləndirilməsində və ekspertiza proseslərinin təkmilləşdirilməsində iştirak edir. Vəzifə və öhdəliklər Tibbi sığorta üzrə daxil olan müraciətlərin, sığorta hadisələrinin və təqdim edilmiş tibbi sənədlərin ekspertizasının aparılması; Tibbi konsultasiyaların, laborator və instrumental müayinələrin, diaqnostik prosedurların, stasionar müalicələrin və cərrahi əməliyyatların tibbi əsaslandırılmasının qiymətləndirilməsi; Tibbi xidmətlərin sığorta müqaviləsinin şərtlərinə, təminat həcminə və istisnalara uyğunluğunun yoxlanılması; Həkimlər tərəfindən təyin edilmiş dərman vasitələrinin diaqnoza, tibbi göstərişlərə, dozaya və müalicə müddətinə uyğunluğunun təhlili; Təkrar konsultasiya və müayinələrin, eyni və ya oxşar diaqnozlar üzrə müraciətlərin, müxtəlif tibb müəssisələrinə keçidlərin və təkrarlanan xidmətlərin tibbi zəruriliyinin qiymətləndirilməsi; Yüksək məbləğli tibbi xidmətlərin, diaqnostik müayinələrin, dərman təyinatlarının və mürəkkəb sığorta hadisələrinin tibbi-maliyyə ekspertizasının aparılması; Tibb müəssisələri tərəfindən təqdim edilmiş elektron reyestrlərin, hesab-fakturaların və digər tibbi sənədlərin yoxlanılması, uyğunsuzluqların müəyyən edilməsi; Tibbi xidmətlərin qiymətlərinin, müqavilə tariflərinin, tətbiq olunan endirimlərin və hesablaşma şərtlərinin uyğunluğunun təhlili; Tibbi cəhətdən əsassız xidmətlərin, təkrarlanan hesablaşmaların, mümkün sui-istifadə və şübhəli halların aşkarlanması və araşdırılması; Tibbi ekspertiza zamanı aşkar edilmiş uyğunsuzluqlar üzrə əsaslandırılmış düzəliş və ya ödənişdən imtina təkliflərinin hazırlanması; Tibb müəssisələrinin sığorta şöbələri, müalicə həkimləri, Assistans Mərkəzi, Network və digər aidiyyəti struktur bölmələrlə effektiv əməkdaşlığın təmin edilməsi; Sığorta olunanların müqaviləli olmayan tibb müəssisələrinə müraciətləri üzrə kompensasiya tələblərinin tibbi ekspertizasının aparılması; Mürəkkəb və mübahisəli tibbi halların araşdırılması, zərurət yarandıqda birbaşa rəhbərə təqdim edilməsi; Tibbi ekspertiza üzrə qəbul edilmiş qərarların düzgünlüyünün və əsaslandırılmasının yoxlanılması, təkrarlanan səhvlərin və sistemli uyğunsuzluqların müəyyən edilməsi; Tibb müəssisələri, həkimlər, diaqnozlar və tibbi xidmət növləri üzrə müraciət tezliyinin, orta xərclərin və yüksək məbləğli halların təhlili; Tibbi sığorta üzrə zərərliliyə təsir edən amillərin müəyyən edilməsi, tibbi xərclərin optimallaşdırılması və əsassız xərclərin azaldılması istiqamətində təkliflərin hazırlanması; Tibbi ekspertiza proseslərinin təkmilləşdirilməsi, vahid qiymətləndirmə meyarlarının tətbiqi və xidmət keyfiyyətinin artırılması istiqamətində iştirak; Tibbi ekspertiza üzrə dövri hesabatların hazırlanması və nəticələrin birbaşa rəhbərə təqdim edilməsi; Sığorta olunan şəxslərin hüquqlarının və şirkətin qanuni maraqlarının qorunması, tibbi ekspertiza qərarlarının obyektiv, şəffaf və əsaslandırılmış şəkildə qəbul edilməsi; Birbaşa rəhbərin vəzifə funksiyalarına uyğun digər tapşırıqlarının yerinə yetirilməsi. Bilik və tələblər Tibb sahəsində ali təhsil; Tibb sahəsində minimum 3 il iş təcrübəsi, Baş tibbi ekspert vəzifəsi üçün isə minimum 5 il iş təcrübəsi arzuolunandır; Tibbi sığorta, tibbi ekspertiza və ya klinik audit sahəsində iş təcrübəsi üstünlükdür; Klinik diaqnostika, farmakologiya, laborator və instrumental müayinələr, müalicə prinsipləri üzrə biliklər; Tibbi sığorta müqavilələrinin təminat və istisna şərtləri haqqında biliklər; Tibbi sənədlərin və müalicə təyinatlarının təhlili bacarığı; Microsoft Office proqramları, xüsusilə Excel üzrə biliklər; Azərbaycan dilini sərbəst bilmək, işgüzar rus və ingilis dillərini bilmək üstünlükdür. Bacarıqlar Analitik və məntiqi düşünmə; Tibbi məlumatların təhlili və əsaslandırılmış qərarvermə; Detallara diqqət və dəqiqlik; Effektiv kommunikasiya və komandada işləmək; Qeyri-standart vəziyyətlərə operativ reaksiya vermək; Problemlərin həlli və təşəbbüskarlıq; Sığorta olunan şəxslərə empatik və peşəkar yanaşma; Stressə davamlılıq və emosional sabitlik; Dürüstlük, obyektivlik və məsuliyyət; Vaxtın səmərəli idarə edilməsi; Məxfilik və peşə etikası prinsiplərinə riayət etmək. Biz Sizə Təklif Edirik Dəyər yaradan işlər Qərarların qəbulunda iştirak etmək, dəyişikliklərə təsir göstərmək və şirkətin uğuruna töhfə vermək imkanı. Birlikdə güclənən komanda Peşəkar, dəstəkləyici və əməkdaşlığa açıq komanda mühitində çalışma imkanı. Davamlı inkişaf imkanları Yeni biliklər əldə etmək, təcrübənizi zənginləşdirmək və peşəkar inkişafınızı davam etdirmək üçün geniş imkanlar. Etimada əsaslanan iş mühiti Fikirlərinizə dəyər verilən, təşəbbüslərinizin dəstəkləndiyi və inkişafınıza investisiya qoyulan iş mühiti. *Yalnız ilkin seçim tələblərinə cavab verən namizədlərlə əlaqə saxlanılacaqdır. Medical Expert / Senior Medical Expert PAŞA Insurance OJSC invites candidates to become a member of our professional team by applying for the position of Medical Expert / Senior Medical Expert . A Medical Expert / Senior Medical Expert is responsible for conducting expert reviews of medical insurance requests, insurance claims, and medical documentation, as well as assessing the necessity of medical services and their compliance with insurance policy terms. The primary purpose of this role is to ensure objective and well-grounded medical expert decisions, prevent unjustified medical expenses, and optimize insurance loss ratios. In addition, the Senior Medical Expert participates in the assessment of complex medical cases and contributes to the continuous improvement of medical review processes. Responsibilities Conduct expert reviews of incoming medical insurance requests, insurance claims, and submitted medical documentation; Assess the medical justification of consultations, laboratory and instrumental examinations, diagnostic procedures, inpatient treatments, and surgical operations; Verify the compliance of medical services with insurance policy terms, coverage scope, and exclusions; Analyze prescribed medications in relation to diagnosis, medical indications, dosage, and treatment duration; Assess the medical necessity of repeated consultations and examinations, requests related to the same or similar diagnoses, transfers between healthcare institutions, and recurring medical services; Conduct medical and financial reviews of high-cost medical services, diagnostic examinations, prescribed medications, and complex insurance claims; Review electronic registries, invoices, and other medical documents submitted by healthcare institutions and identify discrepancies; Analyze the compliance of medical service fees, contractual tariffs, applied discounts, and settlement terms; Detect and investigate medically unjustified services, duplicate billings, potential abuse cases, and suspicious activities; Prepare justified recommendations for corrections or claim denials based on discrepancies identified during the medical review process; Ensure effective cooperation with insurance departments of healthcare institutions, treating physicians, the Assistance Center, the Network team, and other relevant stakeholders; Conduct medical reviews of reimbursement claims submitted by insured individuals for services received from non-contracted healthcare providers; Investigate complex and disputed medical cases and escalate them to the direct supervisor when necessary; Review the accuracy and validity of medical review decisions and identify recurring errors and systematic discrepancies; Analyze claim frequency, average costs, and high-cost cases by healthcare institution, physician, diagnosis, and type of medical service; Identify factors affecting medical insurance loss ratios and develop proposals aimed at optimizing medical expenses and reducing unjustified costs; Participate in improving medical review processes, implementing unified assessment criteria, and enhancing service quality; Prepare periodic medical review reports and present results to the direct supervisor; Protect the rights of insured individuals and the legitimate interests of the company by ensuring that medical review decisions are objective, transparent, and well-founded; Perform other duties assigned by the direct supervisor in line with the role’s responsibilities. Knowledge Requirements Higher education in Medicine; Minimum 3 years of professional experience in the medical field; for the Senior Medical Expert position, a minimum of 5 years of experience is preferred; Experience in medical insurance, medical expertise, or clinical audit is considered an advantage; Knowledge of clinical diagnostics, pharmacology, laboratory and instrumental examinations, and treatment principles; Knowledge of insurance policy coverage terms and exclusions; Ability to analyze medical documentation and treatment prescriptions; Proficiency in Microsoft Office applications, particularly Microsoft Excel; Fluency in Azerbaijani; working knowledge of Russian and English is considered an advantage. Skills and Competencies Analytical and logical thinking; Ability to analyze medical information and make well-reasoned decisions; Strong attention to detail and accuracy; Effective communication and teamwork skills; Ability to respond promptly to non-standard situations; Problem-solving skills and initiative; Empathetic and professional approach towards insured individuals; Resilience under pressure and emotional stability; Integrity, objectivity, and accountability; Effective time management skills; Commitment to confidentiality and professional ethics. What We Offer Meaningful Work Opportunity to participate in decision-making, influence change, and contribute to the company’s success. A Team That Grows Stronger Together An opportunity to work in a professional, supportive, and collaborative team environment. Continuous Development Opportunities Extensive opportunities to acquire new knowledge, enrich your experience, and continue your professional development. A Trust-Based Work Environment A workplace where your ideas are valued, your initiatives are supported, and your growth is invested in. *Only candidates who meet the initial screening requirements will be contacted.

Location: Remote, APAC Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC - We are primarily looking for someone in Southeast Asia or India time zones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: United Kingdom - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Portugal - Remote; Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Boston Office Workplace: Hybrid OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. ROLE OVERVIEW We're building a Program Management Office (PMO) at Pointr and are looking for a Program Manager Excellence to lead it. This role owns the management, coaching, and performance of our Technical Project Manager (TPM) team, a distributed group based in the US and Turkey, and is responsible for building the standards, tools, and rhythms that let that team deliver consistently excellent outcomes for our global clients. This is a hybrid people-leadership and process role: you'll manage TPMs directly, while also designing the playbooks, KPIs, and governance that turn individual project wins into a repeatable, scalable delivery function. You'll work closely with Sales, Customer Success, Product, Delivery, and Engineering leadership to make sure delivery capacity, quality, and client experience scale with the business. You're a strong fit if you've led distributed technical project teams servicing enterprise customers before, are energized by building process from scratch, and know how to balance hands-on coaching with executive-level reporting — all while working across US and Turkey time zones. WHAT YOU'LL DO - Build and lead Pointr's Program Management Office (PMO), setting the vision, structure, and operating rhythm for the TPM function - Directly manage a team of Technical Project Managers based in the US and Turkey, including hiring, onboarding, coaching, and performance management - Define and roll out standardized delivery methodology, templates, and playbooks across the full project lifecycle — from requirements gathering through deployment and ongoing support - Establish and track portfolio-level KPIs (on-time delivery, customer satisfaction, resource utilization, risk exposure) across all concurrent client deployments - Own portfolio-level visibility for leadership: consolidate project status, risks, and resourcing across the TPM team into clear, executive-ready reporting - Drive quality evaluations of all completed implementations, including customer and end user experience evaluations. - Serve as an escalation point for at-risk projects, partnering with TPMs and technical teams to unblock delivery issues before they impact clients - Partner with Sales, Customer Success, Product, and Engineering leadership on capacity planning, staffing forecasts, and cross-functional process alignment - Standardize the toolset used for project tracking and reporting (e.g., Jira, Smartsheet) and drive consistent adoption across the team - Foster a culture of ownership, continuous improvement, and knowledge-sharing across a geographically distributed team, with a focus on increasing quality and reducing time to implementation. - Stay close to Pointr's product and technology so the PMO's standards reflect real deployment realities, and feed field learnings back into the product roadmap WHAT SUCCESS LOOKS LIKE - First 90 days: you've met every TPM and key stakeholder, mapped the current project portfolio and delivery pain points, and have a clear point of view on where the PMO should focus first. - 6 months: a standardized delivery playbook and reporting cadence are in place, KPIs are being tracked consistently across both regions, and the TPM team feels supported and aligned around shared standards. - 12 months: the PMO is a trusted, visible function — delivery performance is consistent and predictable across the US and Turkey, leadership has clear portfolio-level visibility, and the team is set up to scale as Pointr grows. WHAT WE SEEK - 8–12+ years of experience in customer-facing technical program/project management, including experience managing or leading a team of project or technical project managers - Prior experience building, running, or scaling a PMO or centralized delivery function within a technology, SaaS, or hardware company - Demonstrated success managing distributed, cross-border teams, ideally spanning US and international (EMEA/Turkey) time zones - Strong grounding in project/program delivery methodology (Agile, hybrid) and the ability to translate it into practical, adoptable playbooks - Track record of defining and reporting on delivery KPIs to senior leadership - Excellent people-leadership skills: coaching, performance management, and building a strong team culture across geographies - Strong executive communication and stakeholder management skills, comfortable operating across technical, commercial, and leadership audiences - Ability to work a schedule with meaningful overlap across US (EST) and Turkey (TRT) business hours - Full professional proficiency in written and spoken English PREFERRED QUALIFICATIONS - Experience in indoor location technology, IoT, hardware deployment, or other complex physical/technical implementation environments - PMP®, PgMP®, or Certified ScrumMaster® (CSM) certification - Experience setting up a PMO function from the ground up in a scaling startup working with Global 500 and other enterprise customers - Demonstrable experience with project and portfolio tools such as Jira, Smartsheet, MS Project, or similar - BS or MS degree in a relevant technical, business, or management field WHAT WE OFFER - A supportive, kind (no-ego), and smart team - International environment and inclusive culture - Competitive base salary, attractive stock options, and uncapped renewal commission - Private health care (75%) and Dental - Company-sponsored parental leave - 18 days PTO, plus sick time + 12 holidays per year - 401(k) retirement scheme COMPENSATION Base salary range: $150,000–$170,000 + bonus & equity, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave. #LI-HYBRID Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.   WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Costa Rica - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: London Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. Role Overview The Talent Acquisition Manager leads a small team of Talent Acquisition Partners while continuing to own hiring for a number of our studios and departments. You will be accountable for the people, performance and process of your pod: setting goals, coaching your team, and making sure the business gets an exceptional in house hiring service that prioritises quality over quantity and an unparalleled candidate experience. This is a hands on management role. You will still run your own searches, while developing the people around you to do the same. The type of person who will excel in this role is someone who gets a kick out of seeing others grow, is process driven and highly communicative, takes ownership of outcomes rather than activity, and has a real interest in mobile games. You love looking for ways to optimise and continuously improve how the TA function works, and you care about making sure AI is used in the best ways possible across everything we do. Key Responsibilities Leading your team Line managing a pod of Talent Acquisition Partners and Senior Talent Acquisition Partners, running regular 1:1s and owning their development. Coaching your team on the craft: brief taking, sourcing strategy, interviewing, offer management and candidate experience. Balancing workload across the pod as business needs change, and flagging capacity risks early. Setting and upholding standards so the team follows and improves our process rather than working around it. Partnering with the business Acting as the main point of contact for the Studio leads and CEOs you work with, advising on hiring strategy and market conditions. Working closely with HRBPs and business leaders on headcount plans and hiring priorities. Providing an industry leading candidate and hiring manager experience, ensuring the business is in a strong position to hire and onboard high value talent. Giving consistent, clear updates and being comfortable challenging hiring decisions with objective evidence. Hiring and market expertise Owning and running your own roles across Group and Studios. Engaging the best talent directly, and building strategies to effectively map and engage the market. Learning about our competitors and keeping up to date with the market so our offers stay competitive. Creating and maintaining talent maps across hard to hire, technical, strategic and operational disciplines. Process, data and projects Maintaining accurate data across all of our processes. Proactively seeking out ways to improve workflows and systems, and bringing ideas and solutions to the TA Director. Leading or supporting wider projects that add value to the business, such as external events, systems and tools, AI adoption and data and analytics. Required Skills, Knowledge and Expertise At least 5 years' experience in Talent Acquisition, including experience hiring for technical and hard to fill roles. Experience line managing, mentoring or formally coaching other recruiters, with a track record of helping people improve. Comfortable being accountable for a team's results, not just your own, and able to have honest performance conversations with care. Strong stakeholder management with senior leaders, with consistent, clear updates and the confidence to push back when needed. Inquisitive mindset, naturally curious, asking insightful questions to understand people and the business. Good judgement in making objective decisions based on business needs and gathered insights. Organised and methodical, with a structured approach to your own work and your team's. Proactive mindset, seeking out improvements, potential problems and solutions before they are asked for. Thrives in a fast paced and sometimes ambiguous environment, staying flexible and adaptable as priorities shift. Strong interest in multiple business areas and a genuine interest in Mobile Games and staying on top of industry trends. Working at Tripledot 25 days paid holiday in addition to bank holidays to relax and refresh throughout the year Hybrid Working 20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year. Daily Free Lunch: when in the office you get £12 every day to order from JustEat. Regular company events and rewards: quarterly on-site and off-site events that celebrate cultural events, our achievements and our team spirit. Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand. Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy] Life Assurance & Group Income Cover: Financial protection for you and your loved ones. Continuous Professional Development: Propel your career with continuous opportunities for professional development. Private Medical Cover & Health Cash Plan: Opt-in (P11d benefit) comprehensive private medical cover with Bupa and cash plan with Medicash. Dental Cover: Opt-in (P11d benefit). Cycle to Work Scheme: Salary sacrifice bike purchase scheme. Pension Plan: Qualifying earnings or opt-in 4% contributory match schemes offered.

Location: Bristol Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Manager on Via’s Operations team in the UK , you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time. This is an in-person position with the expectation that you will be onsite at least 3 days per week. About the Role: Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders. Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth. Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly. Guide and support drivers, building strong relationships and coaching toward stronger performance in the field. Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes. Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly. About You: Operationally experienced in people management, logistics, customer service, or other process-oriented work. Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds. Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure. Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services. Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring. Fluent in English. Valid driver’s license in the UK, class B. Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations. Compensation and Benefits: Becoming part of a company that was awarded for its commitment to social good. Salary Range: £40,000–£45,000. Final salary will be determined by the candidate’s experience, knowledge, and skills. Comprehensive health scheme offered through AXA. Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents. Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI). There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer. #LI-RB1

Location: Cheyenne, WY Scheduler Location: Cheyenne, WY | Full-time Strengthening our nation’s power grid isn’t easy, but reliable electrical service is essential to everyday life. Every time someone charges an iPhone, cranks up the A/C, or turns on a computer, we are busy behind the scenes making it happen. Michels Power, Inc. is one of the largest, most sought-after power delivery contractors in the United States. We execute the entire spectrum of electrical infrastructure projects—including the construction of transmission lines and substations, the modernization of distribution systems, and the development of both Oil & Gas facilities and Renewable Energy initiatives. We also restore power after natural disasters strike. Our work improves lives. Find out how a career at Michels Power, Inc. can change yours. Position Summary As a Scheduler, your role goes far beyond creating Gantt charts and producing reports. We are looking for someone who is passionate about construction, eager to understand how work actually gets built, and excited to work alongside project and site teams. You will develop, monitor, and maintain project schedules while applying construction knowledge to capture realistic sequencing, identify potential challenges, support forecasting, and help project teams make better decisions. Success in this role comes from combining strong scheduling skills with curiosity, critical thinking, communication, and a desire to add real value to field execution. Why Michels Power, Inc.? Ranked No. 1 Electrical Transmission/Distribution Contractor by Engineering News‑Record Steady, strategic growth driven by an uncompromising commitment to quality Family‑owned and operated organization with long‑term stability Annual investment of approximately $5,000 per employee in training and development Challenging, meaningful work that positively impacts communities A culture where everyone shares responsibility for safety , regardless of title Part of the Michels family of companies—one of North America’s largest and most diversified energy and infrastructure contractors Why You? You’re someone who: Thrives in fast‑paced environments and under tight deadlines Enjoys new challenges and adapting to evolving technology Values collaboration and clear communication Appreciates being recognized for your contributions Adapts easily to changing expectations and project requirements Is a self‑starter with a high level of accuracy and organization Believes individual commitment is critical to team success What It Takes Bachelor’s degree in Project Management, Construction Management, Engineering , or a related field —or an equivalent combination of education and 1–3 years of relevant experience 1 - 3 years of experience using Primavera P6 and the Microsoft Office Suite Valid driver’s license for the type(s) of vehicle driven, with an acceptable driving record Ability to travel up to 25% Join a company that powers progress. Be a part of Michels Power, Inc.—where you don’t just build projects, you build a career. AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Cairo, Egypt Workplace: fully About Global University Systems (GUS) Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. Position The Business Development Manager for International Student Recruitment will oversee all student recruitment activities, business development activities, account management, and marketing events for B2B channels across the country or region you will manage. You will collaborate with Company Directors to develop B2B channels and implement marketing and sales strategies to promote international student recruitment for GUS. You will be representing one of our universities or colleges located in either Europe, North America, or Asia. Requirements Essential Criteria • You will have experience in international student recruitment for higher education. • You have an established and relevant agency network and solid relationships with key stakeholders within these agencies. • A solid understanding of industry trends is essential to inform the group’s strategic planning and forecasting. • You will have developed and trained education agents on how to promote the brand you represent. • You will have experience sourcing agents from fairs, business trips, enquiries, referrals, and general searches in line with business development responsibilities. • You will have experience generating new revenue from existing streams and accounts, as well as identifying new opportunities. • You will have a proven track record of assisting in identifying, supporting, and developing potential business partners and growing existing client relationships. • You will have experience performing client research, including (but not limited to) meeting and engaging with key players in the industry. • You will be a highly motivated individual who strives for success in all areas. • You are confident in delivering workshops and presentations, hosting conferences, and being in front of the camera. Desirable Criteria • Salesforce or database management experience. • We will consider applicants who have represented an institution directly (located anywhere within your region) or who have significant agency experience where they have managed a sub-network of agents. Location The position is home-based with travel across MENA region. Ideally, you will be located within your country and able to travel with ease, as your main marketing activities will be held in this area (where agents are based). Other Information Please note this position is only available on our consultancy agreement. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.

Location: Cairo, Egypt Workplace: fully About Global University Systems (GUS) Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. Position The Business Development Manager for International Student Recruitment will oversee all student recruitment activities, business development activities, account management, and marketing events for B2B channels across the country or region you will manage. You will collaborate with Company Directors to develop B2B channels and implement marketing and sales strategies to promote international student recruitment for GUS. You will be representing one of our universities or colleges located in either Europe, North America, or Asia. Requirements Essential Criteria • You will have experience in international student recruitment for higher education. • You have an established and relevant agency network and solid relationships with key stakeholders within these agencies. • A solid understanding of industry trends is essential to inform the group’s strategic planning and forecasting. • You will have developed and trained education agents on how to promote the brand you represent. • You will have experience sourcing agents from fairs, business trips, enquiries, referrals, and general searches in line with business development responsibilities. • You will have experience generating new revenue from existing streams and accounts, as well as identifying new opportunities. • You will have a proven track record of assisting in identifying, supporting, and developing potential business partners and growing existing client relationships. • You will have experience performing client research, including (but not limited to) meeting and engaging with key players in the industry. • You will be a highly motivated individual who strives for success in all areas. • You are confident in delivering workshops and presentations, hosting conferences, and being in front of the camera. Desirable Criteria • Salesforce or database management experience. • We will consider applicants who have represented an institution directly (located anywhere within your region) or who have significant agency experience where they have managed a sub-network of agents. Location The position is home-based with travel across MENA region. Ideally, you will be located within your country and able to travel with ease, as your main marketing activities will be held in this area (where agents are based). Other Information Please note this position is only available on our consultancy agreement. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.

Location: Barcelona, Spain Workplace: remote About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5. About the role 🤓 We're looking for a Senior Platform Engineer to join our Platform team and help us build the platform that lets every engineer at seQura ship safely, quickly, and on their own. seQura is expanding into new international markets, and the platform has to grow with it without growing its cost at the same pace. At the same time, AI is changing how infrastructure is built and run. We already put AI agents to work on our everyday platform work, from reviewing infrastructure changes and explaining plans to helping engineers resolve incidents on their own. Our goal is to go much further: independent agents working across the whole scope of the platform, with engineers who decide what matters and own the outcome. You'll work in a cloud-native AWS environment, in a regulated fintech, where security, compliance, and reliability are part of the product we offer to the rest of engineering. How we build at seQura 🤖 AI-assisted development is how our engineers work every day. We use AI agents to think through problems, write, review and iterate on code, and we're looking for engineers who already work this way, or are actively making the shift. What matters to us isn't whether you know the syntax and idioms of your preferred programming language or tech stack by heart. It's whether you understand the problem you're solving, can explain the business logic behind it, and own every line you ship, no matter who (or what) wrote it first. AI helps you move faster, challenge assumptions, explore different approaches and improve your solutions. But knowing which questions to ask, making sound technical and product decisions, and taking responsibility for the outcome is always up to you. Our technical interviews reflect this approach: you'll use your own AI tools, and we'll ask you to walk us through your solution, both the business reasoning and the code. If you're only interested in technical challenges without engaging in the product decisions behind them, or you'd rather not work with AI, this probably isn't the right role for you. About the Platform team 🧩 Team Mission To empower engineers with secure, efficient, and compliant infrastructure, while continuously improving through automation and collaboration. What we own Our multi-account AWS foundation and the Kubernetes (EKS) clusters where seQura's products run Infrastructure as Code with Terragrunt, delivered through pull requests and Atlantis Deployment and GitOps tooling: Helm charts, shared deploy configuration, and CI/CD pipelines The observability stack used across engineering: metrics, logs, traces, and alerting Security and compliance foundations: secrets management, access control, PCI DSS, and the controls required to operate regulated entities across multiple countries under regulations such as DORA, NIS2 and those still to come. Internal developer tooling, including the AI agents and Claude Code plugins that engineers use to work with our platform on their own How we work We're enablers: internal teams are our customers, and we measure success by how much they can do without us We're autonomous end-to-end: we code, deploy, observe, improve, and document what we build Everything as code, everything through a pull request, everything reviewed, and every important decision written down in an ADR Strong opinions, held weakly; collaborators over rock stars; blameless by default We plan by quarter and choose initiatives by their impact on users and on the business We work closely with every product engineering team, with Security, with the Data Platform team, and with Compliance. What challenges you'll be solving 🚀 International expansion : help seQura launch in multiple new markets, with the isolation, compliance, and reliability each one requires AI-native platform : move from AI that assists us to independent agents that operate across the whole scope of the platform, from infrastructure changes to support and incident response Keeping up with open source in the AI era : define new strategies to adopt, upgrade, and secure the open source software we depend on, now that it moves faster than ever Scale without raising our baseline cost : design the strategies that let the business keep growing while our base infrastructure cost stays flat What to expect in the next 90 days 🏁 Month 1: Learn the terrain 🧭 You'll join initiatives the team already has in motion, pairing with your teammates and shipping your first changes to production. You'll learn how we work, why we made the decisions we made, and what the rest of engineering expects from us. By the end of the month: you've shipped to production and you know who to ask for what. Month 2: Own your first mission 🎯 We'll hand you an opportunity the team has already identified, and it's yours: from the technical design to running it in production. You'll keep discovering seQura along the way, and we'll be there whenever you need context. By the end of the month: you've delivered an initiative end-to-end and you have your own opinion on where the platform should go next. Month 3: Shape what comes next 🚀 With more context, you'll be the one finding the opportunity. You'll talk with other teams to understand their friction, lead a cross-team initiative, and bring your own proposals to the planning of next quarter. By the end of the month: part of next quarter's roadmap has your name on it. What we are looking for🤝 Must have: You've designed and operated highly available distributed systems in production, and you've lived through what happens when they fail : incidents, post-mortems, and the changes that made sure it didn't happen again Proven experience scaling infrastructure at a global scale Strong hands-on experience with AWS , Kubernetes , and Terraform in production A product mindset : you put users and the business at the center of your decisions, and you can explain why one initiative matters more than another Hands-on experience working with AI agents in your daily engineering work Agency: you don't wait for a ticket. You spot the problem, decide it's worth solving, bring people along, and own it until it runs in production Professional proficiency in English, both written and spoken Nice to have: Experience in fintech, payments, or other regulated environments (PCI DSS, DORA, or similar) Experience with Terragrunt, Atlantis, or GitOps workflows Scripting or programming in Python, Go, or similar Experience with Prometheus, Grafana, the Elastic stack, or Tempo Experience building internal developer platforms or self-service tooling Experience building your own AI agents, skills, or automations for engineering teams Experience being part of an on-call rotation Spanish Tech stack 🛠️ AWS (multi-account), Kubernetes (EKS), Terragrunt, Atlantis, Helm, Jenkins, GitHub Actions, SOPS, Prometheus, Grafana, Thanos, Elastic, Tempo, Python, and AI coding agents such as Claude Code as part of our daily workflow. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts Flexible working hours. A personal budget for professional development. Hybrid or fully remote work. Office workshops and meet-ups to encourage community participation and career growth. Moreover, we have a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. Which are the next steps? 🙌 Interview with our People Team. Technical challenge (async), solved with your own AI tools Live session with the team, where you walk us through your decisions and your solution Meet the Hiring Manager We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!👇

Location: Worldwide Launch your sales career at sea Turn your passion for art and people into a career at sea with Park West Gallery , the world’s largest art dealer. Step into a paid, apprenticeship-style career track that grows your career from Art Sales Associate → Shipboard Gallery Di rector → Art Auctioneer . You’ll learn live-event selling, build stage presence, and lead gallery operations— while trave ling the world . No art degree required. Training & mentorship provided. What you’ll do Engage guests and guide them through the art-buying experience Support live art auctions and host vibrant gallery events onboard Set up beautiful exhibitions and collaborate with a high-energy team Deliver polished guest service in a fast-paced, multicultural setting Your growth path Associate → Gallery Director → Auctioneer (our highest-earning role), with coaching, real stage time, and clear performance milestones. Compensation (Independent Contractor) Contract minimum guarantee: $1,400 USD per onboard month (during initial active shipboard assignment). Each month you earn whichever is higher: your performance pay or the $1,400 USD /month contract minimum (amounts aren’t combined) Uncapped performance pay (commissions + bonuses after 30 days ) Initial earning potential: $50,000–$80,000 USD ; Earning potential with experience: $100,000–$300,000+ USD Engagement is Independent Contractor ( through third-party staffing agency ); contractors manage their own taxes/insurance. Full terms provided upon selection. No candidate fees. Work conditions & disclosures (at a glance) Multi-month (3 to 6 months) shipboard rotations with international travel. Ability to lift and move framed artwork up to 50 lbs (≈23 kg) and stand/walk for extended periods with or without reasonable accommodation. A valid seafarer’s medical, post-offer , approved by our cruise line partners in conjunction with MLC regulations, is required. Travel documents: passport (or ability to obtain) and visas as needed for embarkation. Post-offer screenings: with your consent and in accordance with POPIA and applicable law, we may conduct a background check via an approved vendor; for shipboard roles, a post-offer maritime medical fitness assessment is required through approved providers. During assignments: onboard accommodations and meals are provided through the cruise program. This is an independent-contractor engagement; no traditional employee benefits are provided. Must meet cruise-line embarkation policies by start date (details provided during hiring). Strong English communication — shipboard operations are conducted in English. All roles are engaged as Independent Contractors through Caribbean Staffing Solutions. Apply now to reserve your seat and start your path to Auctioneer. Bring your energy, professionalism, and passion for art to the world stage . ______________________________________________________________________________________________________ Equal Opportunity & Accessibility We consider all qualified applicants without regard to race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language, or birth , and we provide reasonable accommodations for candidates during the recruitment and selection process upon request. Salary: $1,400+ / month

Location: United States - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own.  Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. The role MetaMask is launching a VIP programme. As the US Relationship Manager, you will own MetaMask's relationships with US high value users across Trade and Money lanes. What you will own Recruiting, onboarding and retaining high value users in the US and other English-speaking regions. Building relationships across US traders and users, community networks, including industry networks, referrals, events and inbound interest. Acting as each high value user's main point of contact, and bringing in relevant teams when needed. Hosting and joining gatherings across the US, with regular travel to key US hubs and industry events. Turning conversations with high value users into insight on trading behaviour, competitor offers, market shifts and product gaps Adapting communications for a US audience, in line with Legal guidance. Tracking and reporting on pipeline, revenues and retention. What success looks like A growing, active and engaged high value user community in the US Strong retention and a healthy flow of referrals. High value user feedback that shapes what Product builds. Relationships handled in full compliance with our policies. What you bring Experience in VIP account management or business development in crypto, exchanges, brokerages or fintech. A credible network among high value US traders, holders, KOLs or communities, or a track record of building one. Excellent written and spoken English, and the polish to work with high net worth clients. A good understanding of the US trading landscape and how traders compare offers. Comfort working towards volume, fee and deposit targets. Solid knowledge of on chain trading and DeFi. Sound judgement on US regulation, and comfort working with Legal guidance. Nice to have Experience hosting private events or community gatherings for high value clients Familiarity with MetaMask products across our Trading features and Money Account. A product mindset: you can turn feedback into clear requirements. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role . The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $115,000 — $162,000 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

Location: APAC - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own.  Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. The role MetaMask is launching a VIP programme. As the China Relationship Manager, you will own MetaMask's relationships with Mandarin speaking high value users across Trade and Money lanes. What you will own Recruiting, onboarding and retaining high value users across Mainland China/ Hong Kong, Taiwan, and Singapore. Building relationships across Mandarin speaking traders and users, community networks, including industry networks, referrals, events and inbound interest. Acting as each high value user's main point of contact, and bringing in relevant teams when needed. Hosting and joining gatherings across Greater China and the wider region Turning conversations with high value users into insight on trading behaviour, competitor offers, market shifts and product gaps Adapting communications for a Chinese speaking audience, in line with Legal guidance. Tracking and reporting on pipeline, revenues and retention. What success looks like A growing, active and engaged high value user community across Chinese-speaking user base. Strong retention and a healthy flow of referrals. High value user feedback that shapes what Product builds. Relationships handled in full compliance with our policies. What you bring Experience in VIP account management or business development in crypto, exchanges, brokerages or fintech. A credible network among high value Mandarin-speaking traders, holders, KOLs or trading communities, or a track record of building one. Native Mandarin and strong professional English. Cantonese is a plus. A good understanding of the regional market dynamics and how high value users compare offerings. Comfort working towards volume, fee and deposit targets. Solid knowledge of on-chain trading and DeFi. Sound judgement on local regulation, and comfort working with Legal guidance. Nice to have Experience hosting private events or community gatherings in the region. Japanese or Korean language skills. A product mindset: you can turn feedback into clear requirements. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

Location: Sydney Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is looking for a Head of Compliance & MLRO AU/NZ (contractor), based in our Sydney office, to support the development of its Australia and New Zealand branch, as a Compliance and AML/CTF professional who will take the initiative to monitor the financial crime and compliance program of its Australia and New Zealand entities. The stakeholder will join a growing international team dedicated to Compliance. Reporting into the Regional Head of Compliance APAC, this role will work closely with various functional key partners (Sales, Onboarding, Transaction Monitoring, Legal, Product, etc.), ensuring compliance with all applicable regulatory and contractual requirements and ensuring Checkout’s Australia and New Zealand Compliance Program is meeting its regulatory and AML obligations in line with the expectations from our banking partners and scheme networks. The role is positioned to be leveled as Senior Manager, Financial Crime Compliance. The individual will be the http://checkout.comCheckout.com http://Checkout.com Australia and http://checkout.comCheckout.com http://Checkout.com New Zealand Money Laundering Reporting Officer (MLRO). How you’ll make an impact ● Provide oversight and compliance advice to the local, regional and global teams, ensuring risk management and mitigation policies are embraced and adequately addressed in Australia and New Zealand. ● Contribute to the development and the maintenance of policies and procedures, including ensuring they are up to date with all regulatory and international standard methodologies and in line with the expectation of banking partners and schemes networks. ● Develop and perform the annual country specific AML/CTF/PF and other relevant risk assessments for Australia and New Zealand ● Maintain oversight of regulatory compliance requirements for Australia and New Zealand, including regulatory notifications, conditions for authorisation and regulatory reporting. ● Act as the lead point of contact for Checkout’s financial regulators in Australia and New Zealand ● Recent experience as Compliance Lead and/or MLRO for an AUSTRAC-registered financial institution in Australia, ideally with Independent Remittance Dealer knowledge ● Recent experience as Compliance Lead and/or MLRO for a registered financial service provider and a reporting entity under the AML/CFT Act in New Zealand ● Investigate alerts reported to Compliance and draft SARs/notifications to be provided to the regulator and local authorities, if required. ● Assess high-risk clients, delivering well-justified recommendations and ensuring these are being monitored accordingly. ● Provide timely and precise advisory to internal stakeholders ● Participate in Group projects as needed. ● Investigate and, where required, call out any major compliance concerns to Management, recommend remediation actions and improve existing processes accordingly. ● Maintain awareness of industry trends on regulatory compliance, emerging threats, investigating and assessing potential risks and taking appropriate steps to mitigate it. ● Contribute to updating AML/CTF risk classifications and assessing new products/activities risk exposure. ● Drafting/maintaining the required local policies (AML/CTF or others) as per regulatory requirements, expectations from banking partners and schemes networks, and in line with the market standards. ● Partner with key stakeholders to develop and implement standards, processes, programs, and best practices related to risk management. ● Be a trusted advisor to the company locally and at group level on the expectations around the compliance programs for Australia and New Zealand. Recent experience as compliance officer in an Australian Financial Service Licensee (AFSL) licensed for dealing in non-cash payment facilities, and in interacting with the Australian Securities and Investments Commission (ASIC). Previous experience as an approved responsible manager of an AFSL licensed for dealing in non-cash payment facilities would be viewed favourably. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/