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Location: Yerevan, Armenia Description The Product Innovation & Research Analyst is responsible for deep-diving into the iGaming product ecosystem — evaluating competitor features, identifying innovation opportunities, and translating market insights into structured product intelligence that drives Digitain's roadmap and competitive positioning. This role sits at the crossroads of product thinking and competitive intelligence. You will work closely with Digitain's cross-functional product teams — Platform, Sportsbook, Live Casino, Relum, and Paydrom — to evaluate what competitors are building, what operators need, and where the greatest opportunities for differentiation lie. Responsibilities Conduct deep-dive product research across the iGaming ecosystem: platforms, aggregators, sportsbooks, live casino providers, virtual sports, and payment solutions Analyze product innovations, features, and technologies identified through both independent research and insights from the Market Intelligence Expert Identify product features and capabilities with proven or potential business impact: revenue uplift, player engagement, retention, or market differentiation Initiate proposals for new product sets or market-specific solutions when research identifies them as critical to competitive success or regional growth Evaluate potential impact, scalability, and strategic value of identified features — including quantitative assessments of revenue growth, user engagement, technical complexity, and time-to-market Conduct market- and region-specific product gap analyses, including local player preferences, regulatory requirements, and localization complexity assessments Assess Digitain's platform readiness for localization in specific countries; prepare initial resource estimations to support full market entry Identify and document operator pain points via social media, conference content, podcasts, and industry news; translate findings into structured insights for the Sales team Collaborate with cross-functional product teams to validate research, gather expert input, and present detailed analyses Track adoption and performance of competitor product features post-launch to validate impact assumptions and refine future recommendations Prepare comprehensive documentation of research outcomes to support BRD, PRD, and strategic planning processes Stay current on emerging product and technology trends (AI personalization, gamification, new betting formats, alternative payments) and proactively surface high-potential opportunities Requirements Bachelor's degree in Business, Economics, Marketing, Computer Science, or a related field 3+ years of experience in product research, product management, business analysis, or competitive intelligence — ideally within iGaming (platforms, sportsbook, live casino, payments); experience in fintech, SaaS, or gaming related industries also considered Demonstrated experience conducting deep-dive product research and translating findings into structured, actionable recommendations Strong analytical skills, with the ability to assess product features for scalability, technical complexity, and time-to-market Experience evaluating product features for business impact (revenue, engagement, retention) and presenting findings to cross-functional stakeholders Familiarity with the iGaming product landscape: platforms, aggregators, sportsbook providers, live casino, virtual sports, and payment solutions Excellent research skills, with the ability to source and analyze insights from conferences, podcasts, social media, industry news, and direct product testing Ability to prepare clear documentation to support BRD/PRD and strategic planning processes Ability to work closely with cross-functional product teams to validate research and gather expert input Ability to proactively propose and advocate for new product ideas and market-specific solutions based on research findings Fluent English (written and spoken); additional languages are a plus

Location: Yerevan, Armenia Description As a key member of our growing research team, the Market Intelligence Expert serves as the company's eyes and ears across the global iGaming landscape. This role is responsible for tracking industry movements, competitive dynamics, regulatory shifts, and market-level signals that inform Digitain's strategic direction across Sales and Product functions. The Market Intelligence Expert occupies a critical position at the intersection of research and strategy. You will be responsible for monitoring and synthesizing information across competitors, emerging markets, regulatory bodies, and industry events — transforming raw intelligence into actionable insights that power Digitain's commercial and product teams. Responsibilities Monitor and analyze emerging trends in the iGaming industry — including regulatory changes, technological advancements, market shifts, and upcoming innovations Track major players in the iGaming ecosystem by reviewing quarterly and annual reports, financial performance, revenue growth, and strategic announcements Evaluate sales and market growth by region, assessing key growth indicators, player acquisition trends, and penetration in both regulated and emerging markets Research product developments across the iGaming industry, including new tools, features, and integrations, and their potential market impact Assess operational network expansion — tracking growth in B2C operator networks and B2B partnerships, including platform adoption rates Monitor industry activity across public sources, including websites, conferences, press releases, and social media Identify early signals of market expansion across the industry Conduct competitive analyses of key iGaming players, including performance benchmarking and threat/opportunity identification Prepare and deliver high-quality research outputs: detailed reports, trend summaries, competitive landscapes, and presentations for internal stakeholders Source and validate data from industry reports, financial filings, news platforms, conferences, and proprietary tools Collaborate with team members to translate research findings into strategic recommendations and contribute to BRD/PRD preparation Proactively anticipate industry shifts (e.g., new regulations in Latin America, Asia, Africa) and alert relevant teams to emerging risks or opportunities Requirements Bachelor's or Master's degree in Business, Economics, Marketing, Finance, or a related field 5+ years of experience in market research, competitive intelligence, business analysis, or strategic research, with a strong preference for candidates from iGaming, fintech and e-commerce Proven track record of owning market intelligence or competitive analysis functions and reporting insights as market conditions change Deep, demonstrable knowledge of the global iGaming ecosystem: sportsbook and casino platforms, B2B/B2C business models, payment solutions, and regulatory frameworks across key regions is preferable Experience analyzing financial/annual reports, investor disclosures, industry publications and market data to assess and validate competitor performance and strategic direction. Strong strategic and critical thinking skills — able to identify and connect non obvious signals (regulatory shifts, hiring trends, product launches, social/media activity) into them into early-warning insights Ability to turn complex research into clear, decision-ready reports and presentations for stakeholders and leadership Experience with competitive intelligence platforms (e.g., Similarweb, H2gc, LinkedIn Talent Insights) is a strong plus Ability to work autonomously and take full ownership of the market intelligence function, setting priorities with minimal oversight Strong stakeholder management skills — able to balance competing requests from Sales and Product teams and prioritize based on strategic impact Proven ability to manage multiple concurrent research streams under tight timelines in a fast-moving, competitive industry Fluency in English (written and spoken); additional languages (Russian, Spanish, Portuguese) are a plus

Location: El Salvador (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity: We are seeking a Senior Manager Compliance to join our dynamic Compliance Team within our LATAM region. We are a team of risk-minded problem solvers who advise regional business on the company's regulatory obligations and enterprise risk. The successful candidate will have extensive knowledge and experience in KYC/KYB, CDD/EDD, AML/FT and Sanctions' regulations, particularly within the LATAM crypto markets. Key Responsibilities: Serve as the senior compliance authority for the region, with direct accountability for regulatory relationships across all LatAm jurisdictions. Lead engagement with regulators at the regional level, including inspections, inquiries, and strategic regulatory positioning. Lead, develop, and coordinate a team of MLROs and compliance professionals across multiple markets. Partner with senior business, legal, and product leadership across LatAm to embed compliance requirements into strategic decisions, new product launches, and market expansions. Implement and maintain robust compliance policies, procedures, controls, and frameworks across LATAM in alignment with the Global Compliance Standard. Ensure policies and procedures are adapted appropriately for local markets. Identify compliance gaps and recommend remediation strategies. Collaborate cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product and Risk) to operationalize compliance initiatives in line with local regulations, global standards and industry best practices. Monitor, and assess compliance with laws, regulations and policies from regional regulatory bodies (current and proposed regulatory frameworks). Supervise compliance reviews, investigations and suspicious activities in the region. Prepare and submit accurate and timely periodic compliance reports to local authorities. Assist with special projects as needed, with the ability to work in a fast-paced, ever-changing environment. Collaborate as an operational point of contact for local regulators and auditors, ensuring effective coordination and timely response to request. Stay current with global, regional and jurisdictional emerging trends and regulatory developments in the crypto industry, with a broad focus on LATAM countries. Qualifications: 10+ years of experience in compliance within the financial services, fintech or cryptocurrency industries. Either regulatory/licensing advisory or financial crime or both. Proven experience in AML/FT & Sanctions in compliance roles within traditional financial services, fintech companies or crypto exchanges. In-depth understanding of the LATAM regulatory landscape, with a strong focus on Argentina and El Salvador, including local AML laws, data privacy, consumer protection, and crypto-related regulations. Strong experience with KYC/KYB and CDD/EDD processes, as well as overseeing ongoing monitoring and risk assessments. Excellent analytical, research and due diligence skills with the ability to interpret complex regulations. Strong communication and presentation abilities, both oral and written in Spanish and English. Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks. Demonstrated ability to work independently, collaboratively and efficiently in a fast-paced, deadline-driven team environment. Solid understanding of the crypto industry and familiarity with global work environments. CAMS, FIBA certification, or any other industry-relevant financial crime compliance certification. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Washington D.C. Workplace: Remote Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.   Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.   We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.   We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us! The role You will be our first policy and government relations hire. You'll build Tempo's presence in Washington from the ground up. You'll represent us on Capitol Hill, with regulators, and across industry coalitions, and you'll help the company understand and shape the rules that govern stablecoins, digital payments and agentic commerce. We're looking for a seasoned senior leader who is not afraid to roll up their sleeves. As our first policy and government relations hire, you’ll set the strategy and run it yourself. You will be our voice to Congress and regulators. You will also be a strategic partner to Legal, Product, Comms/Marketing, and GTM, shaping how policy factors into product decisions from the earliest stage. Context shifting will be critical to success; the best candidate will understand how to move between strategy and execution hour to hour and day to day. Responsibilities - Build and run Tempo's federal government relations strategy, with a focus on stablecoin, payments, digital assets and agentic commerce legislation and rule making - Develop and maintain relationships with Members, committee staff and relevant regulators - Engage on emerging AI and agentic commerce policy as it intersects with payments - Track and analyze federal and key state policy developments, then turn them into clear guidance for leadership and product teams - Draft comment letters, testimony, white papers, one-pagers, and briefing materials - Build and manage Tempo's presence in trade associations and industry coalitions, and build alliances across the payments, fintech, and AI ecosystems - Support company leadership in DC engagement - Manage outside lobbying and policy consultants as needed - Own the policy function end to end as a hands-on individual contributor Required qualifications - 8+ years of policy or government relations experience - In-house government relations experience at a payments, fintech, financial services, or technology company - Experience with payments policy, including stablecoins, money transmission, BSA/AML, card networks, real-time payments, or fintech regulation - Strong relationships and credibility on both sides of the aisle - Direct experience with digital asset policy, such as stablecoin legislation and implementation, market structure, or tax - Excellent written and oral communication skills: you can turn complex technical and regulatory issues into crisp, persuasive material - A self-starter comfortable working in a fast-moving startup, and quickly toggling between strategy and execution Preferred qualifications - Prior Capitol Hill experience, preferably on financial services, banking, or agriculture issues - Experience with AI or agentic commerce policy - Multi-client experience at a lobbying firm, consultancy, or trade association - Familiarity with federal agency rulemaking and regulatory engagement Attributes - High motor; speed is a cherished attribute at Tempo - Concise, evidence-based communicator - Intense curiosity and open-mindedness - Scrappiness; willingness to roll up sleeves

Location: London, UK Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.   ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATES AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40-hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. - Hours Expected: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Work shifts will span between 6:30 AM–3:30 PM BST, and your shift will likely include a weekend day (either Sun–Thu or Tues-Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - This is a fast-changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. - You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. Right to Work: All candidates must have the right to work in the United Kingdom. We will require evidence of your right to work as part of the recruitment process in accordance with the Immigration, Asylum and Nationality Act 2006.   For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year.   BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями. Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями. Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая: — быстро и качественно решает проблемы пользователей; — повышает доверие к платформе; — снижает отток клиентов; — помогает возвращать пользователей в продукт; — выявляет системные проблемы и передаёт их продуктовой команде; — автоматизирует большую часть типовых обращений; — работает на основании прозрачных метрик и SLA. Основные задачи: — Управлять командой клиентского сервиса численностью около 11 человек. — Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников. — Разработать и внедрить SLA по типам и приоритетам обращений. — Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел. — Определить правила эскалации сложных, финансовых и конфликтных кейсов. — Создать регламенты, инструкции, шаблоны ответов и единую базу знаний. — Сформировать Tone of Voice и стандарты коммуникации с пользователями. — Внедрить систему контроля качества диалогов и регулярного QA. — Настроить обучение, аттестацию и развитие сотрудников. — Создать прозрачную систему метрик и отчётности по работе поддержки. — Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания. — Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам. — Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта. — Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями. — Управлять инцидентами и массовыми обращениями пользователей. — Планировать необходимую численность команды, смены и нагрузку. — Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем. Цели на первые 30 дней: — Провести полный аудит клиентского сервиса. — Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке. — Классифицировать основные причины обращений пользователей. — Выявить критические разрывы в клиентском пути. — Описать зоны ответственности и правила эскалации. — Подготовить план трансформации клиентского сервиса на 90–180 дней. Цели на первые 60 дней: — Внедрить базовые SLA и приоритеты обращений. — Запустить регламенты обработки ключевых типов запросов. — Сформировать и внедрить Tone of Voice. — Запустить базу знаний и единые шаблоны ответов. — Внедрить QA-карту и регулярную оценку качества диалогов. — Настроить управленческий дашборд по ключевым метрикам. — Организовать регулярное обучение и обратную связь для команды. — Запустить понятный процесс взаимодействия поддержки с другими отделами. Цели на первые 90 дней: — Обеспечить выполнение SLA не менее чем по 85% обращений. — Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%. — Снизить долю повторно открытых обращений до 10% и ниже. — Довести внутреннюю оценку качества диалогов до 85–90%. — Запустить автоматизацию наиболее частых типов обращений. — Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды. — Снизить количество зависших и незакрытых обращений. — Создать прозрачную систему оценки эффективности каждого сотрудника. Цели на 6–12 месяцев: — Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше; — CSAT — 85% и выше; — FCR — 70–80%; — QA Score — 90% и выше; — доля повторных обращений — не более 10%; — автоматизация 50–70% типовых обращений; — снижение ручной нагрузки на команду на 40–60%; — снижение стоимости обработки одного обращения минимум на 30%; — сокращение критических жалоб и эскалаций; — измеримое снижение оттока пользователей после обращений в поддержку; — формирование стабильного потока продуктовых улучшений на основании обращений клиентов. Ключевые показатели роли: — First Response Time. — Average Resolution Time. — SLA Compliance. — First Contact Resolution. — CSAT. — QA Score. — Reopen Rate. — Backlog и количество незакрытых обращений. — Количество обращений на одного активного пользователя. — Доля автоматизированных обращений. — Cost per Contact. — Retention пользователей после обращения. — Количество выявленных и устранённых системных причин обращений. Наши ожидания от кандидата: — Опыт управления клиентским сервисом или поддержкой от трёх лет. — Опыт управления командой от 10 человек. — Практический опыт построения или серьёзной перестройки службы поддержки. — Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик. — Опыт создания регламентов, базы знаний и системы контроля качества. — Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных. — Опыт внедрения автоматизации, чат-ботов или AI-инструментов. — Умение работать со сложными, конфликтными и финансовыми обращениями. — Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management. — Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений. — Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность. Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте. Какого человека мы ищем: Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы. Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата. У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.

Оплачиваемое тестовое задание. Выплаты 2 раза в месяц (криптовалюта или карта). Старт работы через 2 недели.

Location: Shanghai Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction. What you will be doing: - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat) - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution. - Educate merchants on platform features, payment processes, and best practices to optimise their experience. - Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery. - The role requires working hours from 11:00 AM to 8:00 PM, including Public Holidays, and involves providing Instant Messaging (for e.g. WeChat) support as needed. Qualifications - Fluent in Mandarin and English - 2+ years of experience in support or operations roles, preferably within a payments environment. - Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions. - Excellent communication and interpersonal skills, with a customer-first mindset. - Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards. - Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential). - Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools. - Proven ability to work independently as well as collaborate effectively across teams. If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: United Kingdom (Hybrid) Workplace: Hybrid Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 MEET THE TEAM 👥 Here at Cleo we have ~35 Product Managers owning and running Squads across our Pillars. Product Management defines what Cleo builds and why it matters. From setting direction to prioritising what ships, Product ensures we’re solving the right problems for our users and the business. As we scale, this shifts from “managing a roadmap” to “shaping the long-term vision and impact of Cleo’s products.” ✨ ABOUT THE ROLE ✍️ We’re hiring a Senior Product Manager to own Cleo’s payment rails and money-movement roadmap - how customers bring money in, move it across Cleo products, and access it when they need it. You’ll define the future of direct deposit, internal transfers, and intelligent funding orchestration, working closely with Engineering, Risk, Compliance, and our banking and card partners. Key responsibilities - Own the roadmap for how customers move money into, around, and out of Cleo - direct deposit top-ups, internal transfers (card, EWA, secured credit card, Wealth products), and outbound movement. - Build deep fluency in US payment rails (ACH, FedNow, card network rails) and the interchange/cost structure underneath them; represent Cleo in shaping partner roadmaps with the likes of Marqeta and Mastercard. - Partner with banking and processing partners (e.g., TabaPay-type partners, partner banks) to orchestrate money movement - this is not a "we are the platform" role; it's about working fluently across multiple partners and rails. - Develop a point of view on stablecoin and crypto as a future rail for moving money in and out of Cleo, and bring that thinking into the roadmap. - Contribute to the intelligent funding orchestration vision - determining at the point of a transaction what funding source (EWA, BNPL, savings, checking) best serves the customer, with consent, and executing that agentically. - Set and communicate a clear narrative for why payment rails and money movement matter - this space is not well understood internally, and you'll need to make the case repeatedly to stakeholders who don't have payments backgrounds. - Maintain flawless execution and attention to detail on cash inflow/outflow while also building the longer-term vision. WHAT WE'RE LOOKING FOR 🕵️ Must-have - Deep, hands-on US payment rails experience (ACH, card networks, interchange economics) - recent and substantial, not adjacent. - Experience working across multiple payment partners/rails rather than as "the platform" itself - e.g., time at a card program, neobank, or fintech that works with partner banks and processors. - Comfort owning ambiguity and setting vision where none has been defined yet. - Strong narrative/storytelling ability paired with flawless execution. Nice-to-have - Fluency in crypto/stablecoin as a payment rail, with a point of view on where the industry is heading. - International payment rails exposure (e.g., UK), given Cleo's card expansion - explicitly lower priority than US rails depth. WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

— от 3 лет коммерческого опыта в backend-разработке; — уверенное знание Java и Spring Framework;

Location: Amsterdam, Netherlands Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Warsaw, Poland Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Dublin, Ireland Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: San Francisco Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Most merchants don't find Checkout.com http://Checkout.com through an ad. They find us because someone they already trust told them to look at us, whether that’s their ecommerce agency, their billing platform, their fraud provider, their consultant. We view partnerships as a core growth engine for Checkout.com http://Checkout.com, and this role exists to turn that trusted relationship into a repeatable, scalable revenue channel through disciplined execution, strong commercial instinct, and relentless ownership. We're looking for a high-ownership self-starter who can originate, structure, and close partnerships that drive measurable revenue impact. Our ideal candidate is an operator with strong drive and bias for action — they move fast, take on meaningful challenges, and are recognized for the impact they deliver. You'll own a portfolio of partners and the merchants they bring us. This is a builder role: you won't inherit a book that carries you to your number — you'll go and find it. At Checkout.com http://Checkout.com, ambition and quality work get met with opportunity, and growth is in your hands. WHAT YOU'LL BE DOING - Source new partners from a blank list — agencies, systems integrators, ISVs, fintechs and consultancies. Cold outreach, events, referrals, whatever gets you in the room. - Win the commercial case: get partners to recommend Checkout to their clients ahead of the incumbent, built on the outcomes their clients care about — acceptance rates, market coverage, revenue. - Win the technical commitment: make the case for a partner investing engineering time in building with Checkout, then coordinate Partner Engineering to deliver it and keep the integration current as our product evolves. - Activate signed partners into producing partners — map their client base, train the solution architects and account directors who influence recommendations, and keep opportunities registered early. - Structure and close referral, reseller and embedded models, negotiating across commercial, legal and operational dimensions. - Own your number: net revenue, total processed volume, product penetration and conversion. You're recognized on partnerships converting into live merchants and revenue — not on signed logos or pipeline. - Act as the single owner across Sales, Legal, Product, Partner Engineering and Marketing, removing blockers and driving launches to go-live. WHAT WE LOOK FOR EXPERIENCE - 3+ years of experience in partnerships, business development, or strategic sales. - Payments or fintech experience, processor or merchant side — gateway, acquirer, PSP, orchestration, fraud and risk, or a software platform where you sold payments to existing customers. - Track record of closing Enterprise or complex, multi-stakeholder deals is a plus - Experience structuring commercial models (rev share, reseller, embedded partnerships) SKILLSET - Strong commercial acumen - understands what drives revenue and margin - Solid negotiation skills - can hold ground while progressing deals - Ability to operate in cross-functional, high-ambiguity environments - High attention to detail - no room for approximation - Resilience for genuine cold outreach. Most of your first six months is finding partners who have never heard from us MINDSET - Owner mentality - accountability without excuses - Performance-driven - focused on outcomes, not activity - Low ego, high standards - direct, constructive, and solution-oriented - Comfortable being challenged - and challenging back when needed NICE TO HAVES - Experience working inside or alongside an agency, systems integrator or ISV — you'll already know how partners decide which vendor to put in front of a client. - Exposure to embedded payments, payfac or marketplace models. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Amsterdam Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. THE MISSION Payments are the infrastructure behind how modern businesses grow. At Checkout.com http://Checkout.com, our Account Management team helps established digital merchants turn that infrastructure into an advantage. Based in Amsterdam, this 12-month fixed-term role will see you manage a focused portfolio of direct merchants across the EEA. You’ll work with online businesses across sectors such as retail, money transfer and fashion, with relationships spanning key markets including Germany, France, Spain, Portugal and the Netherlands. You’ll be the trusted advisor and main point of contact for your merchants, helping them navigate product and platform questions, shape stronger payments strategies and unlock new opportunities for growth. This is a post-sales growth role: you’ll protect and deepen existing partnerships while identifying where Checkout.com http://Checkout.com can create more value through product adoption, payment performance, commercial insight and expansion. We’re looking for someone who enjoys being close to the customer, is comfortable with numbers and commercial conversations, and can build credibility across different markets and cultures. HOW YOU’LL MAKE AN IMPACT - Own high-touch relationships with a focused portfolio of established merchants mostly across the EEA region, primarily supporting online businesses across markets such as Germany, France, Spain, Portugal and the Netherlands. - Act as the main point of contact for merchant queries across Checkout.com http://Checkout.com’s products and platform, bringing clarity, pace and strong relationship management to day-to-day partnership. - Understand each merchant’s business model, revenue drivers and priorities, then turn that knowledge into clear account development plans. - Identify and lead cross-sell, upsell and expansion opportunities across Checkout.com http://Checkout.com’s products, value-added services and partner network. - Act as a payments consultant, helping merchants improve performance and shape a comprehensive payments strategy across their markets. - Use data, forecasting and commercial modelling to diagnose performance, identify risks, uncover growth opportunities and build credible recommendations. - Lead commercially thoughtful pricing and negotiation conversations that balance merchant value with sustainable outcomes for Checkout.com http://Checkout.com. - Coordinate merchant projects and internal workstreams, working closely with teams such as Sales, Product, Solutions Engineering, Integration, Risk, Legal and Support to keep commitments moving. - Bring the voice of the merchant into internal discussions, build strong rapport across cultures and help improve how we manage, grow and support our merchants. WHAT MAKES THIS ROLE DIFFERENT - Join a company growing at real scale: Checkout.com http://Checkout.com processed more than 300bn in total payment volume last year, compared with 183bn in 2024. - Work with established direct merchants and globally recognised digital businesses, helping them solve complex payment challenges across the UK and their wider markets. - Be rewarded for both account growth and broader business impact through a competitive base salary, a meaningful base-to-variable incentive mix and generous commission upside. - Make a visible difference in a high-performance, collaborative team where ownership, learning and commercial impact are valued. QUALIFICATIONS - 3+ years’ experience in B2B Account Management, Relationship Management or a similar commercial role, ideally within FinTech OR payments. - Strong written and verbal English is essential. German, Spanish or Italian language skills are a plus. - A strong commercial mindset, with evidence of identifying growth opportunities, expanding existing relationships and delivering measurable customer or revenue impact. - Experience managing strategic or complex accounts, building trusted relationships and navigating multiple stakeholders across different markets. - Strong commercial judgement, including the ability to understand revenue drivers, discuss pricing and identify where value can be created. - An analytical mindset and comfort working with performance data, forecasting and commercial modelling. - Payments or FinTech experience is a strong advantage, but not essential; experience in a high-growth start-up or adjacent technology environment is also relevant. - Clear, adaptable communication, strong collaboration skills and the ability to build rapport across cultures. - The ability to prioritise across multiple accounts, manage risk and keep important work moving in a fast-paced environment. HOW WE’LL WORK TOGETHER You’ll join a team that takes a practical, customer-first approach to account growth. We care about the quality of the relationships we build, the rigour behind our recommendations and our ability to follow through. We challenge assumptions, share knowledge and work across boundaries to solve problems for our merchants. If you enjoy combining strategic thinking with hands on execution and want to help digital businesses get more from their payments infrastructure this is an opportunity to make a visible difference at Checkout.com http://Checkout.com. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Brussels, Belgium Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Lugano, Switzerland Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Rome, Italy Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We are seeking an Event Design Coordinator to manage the intake, production, and quality assurance of event-related creative requests coming from a wide range of teams across the business. This is a builder-and-gatekeeper role: you'll work hand-in-hand with designers to turn varied, often fast-turnaround requests into flawless deliverables, including booth graphics, signage, decks, digital assets, swag, and invites, while proactively spotting risks (timeline, brand, print spec, or logistical) before they become problems. We are not looking for someone who simply routes tickets. We're looking for someone who understands both the creative process and the operational realities of live events well enough to catch a misaligned bleed line, a missing dieline, or a vendor deadline that's about to slip, and to fix it before anyone else notices. Responsibilities Request Intake & Triage Serve as the primary point of contact for event-related creative requests coming from varied teams across Tether. Scope each request clearly: deliverable type, format (print vs. digital), quantity, deadline, dimension, venue/vendor constraints, and brand requirements. Flag conflicting timelines, unrealistic turnarounds, or missing information immediately, and propose a workable plan rather than waiting to be asked. Design Collaboration & Project Management Brief designers with complete, unambiguous specs so work is right the first time. Manage multiple concurrent event workstreams across different teams and deadlines without dropping details. Track status across all active requests and proactively surface bottlenecks before they affect the event date. Quality Assurance (Print & Digital) Review every designer deliverable before it goes back to the requesting team, checking brand consistency, copy accuracy, resolution, color mode (CMYK vs. RGB), bleed/trim/safe zones, file formats, and platform specs (e.g., booth panel dimensions, social crop ratios, slide aspect ratios). Catch errors that would be costly or embarrassing to fix on-site or post-launch (typos, wrong sizing, low-res exports, broken links, outdated logos). Maintain a QA checklist/process that scales across event types and gets sharper over time. Event Documentation & Knowledge Management Document and file all assets, briefs, and final deliverables for each event in a shared drive, using a clear, consistent structure. Organize files so the wider team can easily find past work, reuse assets, and cross-reference specs, timelines, or creative direction from previous events. Keep a running record of vendor details, production specs, and lessons learned per event to speed up planning for future ones. Risk & Logistics Ownership Anticipate what can go wrong, such as vendor lead times, print production windows, last-minute scope changes, and shipping delays, and build buffer and contingency plans into every project timeline. Coordinate with vendors and print/production partners as needed to confirm specs and delivery windows. Keep stakeholders across requesting teams and design aligned with clear, proactive status updates rather than reactive fire drills. Cross-Team Partnership Act as a trusted liaison between business requesters and the design team, protecting designers' time from ambiguous briefs while protecting requesters from missed deadlines. Continuously improve the intake and review process based on what goes wrong (or almost goes wrong) on each event. 5+ years of experience in event marketing, event production, creative operations, or project management with a strong events component. Proven experience managing print and digital production processes; you know what a dieline is, what "safe area" means, and why RGB assets can't go straight to print. Strong organizational and multitasking skills: demonstrated ability to manage several concurrent, cross-functional requests with competing deadlines. Sharp attention to detail, comfortable being the last line of defense before a deliverable ships. Experience reviewing and giving actionable feedback on creative work from designers, without needing to be a designer yourself. A proactive, risk-first mindset: you naturally ask "what could go wrong here?" and build a plan around the answer. Excellent written and verbal communication; comfortable managing stakeholders across different teams with different priorities. Familiarity with project management tools (Asana, Monday, or similar) and design review tools like Figma Experience setting up shared drive structures or asset libraries for teams. Fluent in English and Spanish / Italian is a plus. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.