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Location: USA (Remote); Canada (Remote) Workplace: Remote Mysten Labs’ mission is to advance the internet through step-function improvements in what technology makes possible. We build foundational infrastructure and products that give people, businesses, and developers new ways to interact, transact, and create value. Our work spans on-chain finance and the emerging agent economy. Through Sui, Move, and our broader technology stack, we’re building the systems that make these experiences possible - from secure, scalable blockchain infrastructure to new ways for businesses and AI agents to interact. The Role: We are hiring a Staff Security Engineer to act as the primary security partner for the Walrus team, providing deep architectural guidance and embedding security practices throughout the development lifecycle, starting from the design phase. What You'll Do: - Lead security assessments for new Walrus features while also contributing to security initiatives across the broader Mysten ecosystem, identifying systemic risks and providing actionable remediation plans for complex architectural challenges. - Drive a "security-by-design" culture, ensuring that security considerations are front-and-center before code is written, within Walrus and the wider Mysten organization. - Leverage AI-driven tools and advanced automation to identify and remediate low-hanging fruit, allowing the team to focus on high-impact, complex security research. - Maintain a generalist security perspective, providing strategic oversight on broader infrastructure and product security issues as they impact Walrus and beyond. - Collaborate with engineering leadership to prioritize security roadmap items, balancing feature velocity with the security posture of the platform. - Mentor senior and junior engineers, setting technical direction for security standards and establishing best practices across the engineering organization. What You'll Have: Minimum Qualifications - Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or equivalent experience. - 8+ years of industry experience in security engineering, with a proven track record of operating at a Staff (E6) level or equivalent. - Extensive experience as a security generalist, capable of navigating infrastructure, application, and cryptographic security domains. - Strong proficiency in building, deploying, and managing automated security tooling; demonstrated history of using AI/ML or advanced static/dynamic analysis to improve security outcomes at scale. - Deep expertise in collaborating with engineering teams during the design phase to proactively identify and mitigate high-risk design flaws. - Excellent communication skills, with the ability to influence technical direction and lead cross-functional security initiatives. What You'll Have Preferred Qualifications - Technical understanding of decentralized storage, distributed systems, or the Web3 stack (prior experience is a plus, not a requirement). - Experience leading security-focused transformations or implementing security-by-design frameworks in high-growth engineering environments. - Ability to balance tactical, hands-on security work with strategic long-term planning and leadership. Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education credentials, criminal history, and other relevant information. Regarding the recent rash of technology job scams: Be aware that emails from genuine Mysten Labs group recruiters will always come from the @mystenlabs.com http://mystenlabs.com domain or related subdomains (e.g., mystenlabs.com/careers http://mystenlabs.com/careers). Remember: you can always verify positions on our job boards at www.mystenlabs.com/careers http://www.mystenlabs.com/careers. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. Our team is remote first and we are hiring across the world. Here at Mysten Labs, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3. We raised a $300M Series B round from top Silicon Valley led venture funds like Jump Crypto, Andreessen Horowitz (a16z), Binance Labs, Redpoint, Lightspeed, Coinbase Ventures, Electric Capital, Standard Crypto, NFX, Slow Ventures, Scribble Ventures, Samsung Next, Lux Capital, among other investment firms and strategic partners. Come join us and build the future of web3!

Location: United States & Canada Workplace: Remote About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. About the role 💭 We’re looking for a Design Engineer who lives at the intersection of design and code. You’ll sit directly with the Product Design team, alongside a group of designers who are AI-first builders, that work across a range of tools and constantly explore new workflows. You’ll help prototype, build, and polish the experiences across the Dashboard, Admin Portal, AuthKit, Atlas, and more. You’ll help bring ambitious ideas to life by prototyping directly in code, validating with customers, and shipping production experiences with a high bar for craft. Your work reaches past the product itself: you’ll contribute to our design system and help improve how everyone at the company builds. Responsibilities ✔️ - Build production-quality components and interactions across WorkOS products - Prototype concepts, build new products, and experiment with new interaction patterns - Raise the quality of WorkDS, our design system, by improving performance, state, accessibility, and interaction behaviour - Work alongside product teams to test your ideas with customers directly and make sure what ships is right - Work in the open, sharing work in progress early, pulling others in to get to the right answer faster - Improve how the company builds, through design system contributions and agent instructions Qualifications 🌟 - You have an eye for design details, care deeply about craft, and have a history of shipping polished products - You can articulate why you made a design decision, not just what you made. You think through alternatives, weigh tradeoffs, and consider how your choices affect the entire product. - You account for real-world complexity — edge cases, error and empty states, accessibility, and technical constraints — without letting process slow you down. You ship, learn, and iterate. - You’re equally comfortable in code as you are in Figma/Paper and work across tools to refine your explorations, while also being excited to explore new tools and workflows and share what you learn with the team. - You work AI-first and have refined how you do it, are able to achieve high-quality output, and share your workflows with others - You spot design gaps across the product and fix them without waiting to be asked. You default to showing work early, sharing prototypes in the open, and pulling in others to get to the right solution faster. - Experience working on small teams in high-agency, fast-paced environments - Bonus: Experience with our stack of TypeScript, React, and Radix - Bonus: Experience with developer tools, enterprise software, or other technical products Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it. We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role. You'll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly. WHAT YOU’LL DO - Own and build the operating system for how Brand's creative gets produced. - Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work. - Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives. - Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work. - Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs). - Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative. - Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time. WHAT YOU NEED - Exceptional organization: you hold 20+ live workstreams and keep everyone on track - A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role. - A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time. - A metrics-driven approach: you instrument delivery so progress is clear and provable. - Hands-on, lean leadership: you lift both the operation and the people in it. - A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake. - An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds. NICE TO HAVES - Experience scaling an in-house creative or content studio in a high-growth environment. - Experience building AI-assisted operational workflows. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote, Canada GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a Backend Engineer to join our Source Code Experience team within GitLab's Create stage. You'll help make everyday source code workflows clear, reliable, and efficient for people working across GitLab projects. As artificial intelligence agents increasingly write and manage code alongside people, you'll build backend capabilities and interfaces that support trustworthy collaboration between people and agents. You'll work in one of GitLab's oldest and most complex product areas, using Ruby and GraphQL to improve critical source code experiences across GitLab.com, self-managed instances, and GitLab Dedicated. The Source Code group is responsible for the backend and frontend aspects of the product categories within Source Code. With support from experienced team members, you'll help maintain high reliability through performance and structured query language tuning, caching, rate limiting, testing, observability, and resiliency. You'll collaborate with product management, product design, testing, security, user experience research, technical writing, Gitaly, Code Review, and other Source Code teams to deliver reliable and performant systems. Learn more about the Create:Source Code teams in the GitLab Handbook. What you’ll do Develop secure, well-tested, performant features and improvements using Ruby and GraphQL. Work through complex requirements and legacy constraints to deliver clear solutions while protecting the reliability of this critical system. Design and maintain backend services, application programming interfaces, data models, and business logic that support intuitive source code workflows. Collaborate across functions and teams, both asynchronously and synchronously, and involve domain experts when their input will improve the outcome. Use artificial intelligence agents for well-scoped work when they can speed up delivery without sacrificing quality, and critically review their output. Write maintainable code that follows GitLab's standards and contribute to constructive code reviews. Help strengthen reliability by monitoring production health metrics, participating in Tier 2 on-call, troubleshooting incidents, contributing to root cause analysis, and improving observability and resiliency. Share knowledge through code review, technical documentation, and everyday collaboration while learning from others. What you’ll bring Professional experience building backend web applications, services, or application programming interfaces, with experience using Ruby and GraphQL. An understanding of relational databases, structured query language, data modeling, caching, background processing, and backend performance practices. Experience contributing to user-facing workflows and maintaining their underlying systems. Experience writing backend unit and integration tests, with familiarity with the testing pyramid, Git, and collaborative code review processes. Experience using artificial intelligence coding agents and reviewing their output, or an interest in building these skills in a complex monorepo. Clear written and spoken English communication skills, including sharing useful status updates in a remote, asynchronous environment. The ability to manage assigned priorities, work through ambiguity, take ownership of your work, and seek guidance when needed. About the team We work on a complex product area that serves GitLab.com, self-managed instances, and GitLab Dedicated. You'll work closely with Code Review, Gitaly, and other Source Code teams. We welcome candidates with different levels and types of experience. Many successful candidates don't meet every requirement. If you're excited about this role, please apply and allow our recruiting team to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Ontario, Canada From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. ​ During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt Labs is building data pipelines to power the modern data stack for thousands of companies. We're looking for a senior software engineer to join our Metadata team, which owns the metadata layer of the dbt platform — the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing. You'll own the design and delivery of features end to end, working across high-throughput APIs and data models to make them faster, more reliable, and more capable. You'll write and review designs, raise the quality bar in code review, use the latest AI tools, and collaborate closely with product and QE to deliver work that scales. Technologies You’ll Use Python, Rust, GraphQL, Postgres, Snowflake, Kafka, Kubernetes, Docker, AWS, GCP, Datadog What You’ll Do Design and implement features and performance improvements across the Metadata team's services — discovery API, catalog, lineage, and run history Develop, maintain, and test high-quality, maintainable code, and optimize critical paths for performance Write technical designs for feature-level work, actively seek feedback, and clearly explain the trade-offs of your decisions Participate in and review technical designs and pull requests, providing constructive feedback to the team Improve test coverage with comprehensive unit tests and refactor code to drive down tech debt Troubleshoot and debug production issues, and follow up on incidents with post-mortems and mitigation plans Break features into tasks, structure and execute your own project plans, and contribute to sprint and feature planning Collaborate with product managers, QE, customer support, and peers to deliver the best product with high quality, performance, and scalability Participate periodically in the on-call rotation, and be mindful of security throughout your work Use AI tooling — IDE assistants like GitHub Copilot, coding agents like Claude Code, and conversational AI — to accelerate development and to author and review SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans Skills We’re Looking For 5+ years of experience in the software industry with a passion for solving complex software engineering problems, including designing and building backend services and reusable components from the ground up Experience working with distributed systems and cloud computing concepts Demonstrated ability to write well-structured, performant, and well-tested code Ability to independently lead feature-level software and design work that satisfies project requirements, and to clearly explain design trade-offs Can identify design flaws in existing systems and propose improvements Experience with code reviews, design, troubleshooting, and testing Proficiency in a modern backend or systems language such as Python, Java, C++, or C# Hands-on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes) Experience with continuous integration tooling such as BuildKite, and familiarity with observability tools like Datadog or Grafana is a plus Fluent in using AI code assistants and coding agents to generate and investigate code, and conversational AI (e.g. Claude, ChatGPT) to research, author, review, and synthesize SDLC artifacts Bonus Skills​ Experience in data processing (ETL, ELT) and/or cloud-based data platforms Experience building or working with metadata, catalog, lineage, or discovery/search systems Experience with GraphQL APIs and high-throughput, multi-tenant data services Familiarity with the analytics engineering workflow and the dbt ecosystem The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Ontario Pay Range $139,869 — $167,849.50 CAD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Technical authority and commercial judgement create the bridge between architecture and business outcomes. As a 1Password Field Chief Technology Officer (Field CTO), you’ll help the world’s largest organizations navigate that bridge while shaping the future of enterprise identity security. The Field CTO is the most senior customer-facing technical advisor within the 1Password Solutions Engineering organization. You’ll influence enterprise technology leaders, accelerate adoption of the 1Password platform and help define how modern organizations secure every sign-in to every application from every device, including AI agents. You’ll partner with executive buyers, enterprise architects, developers and security practitioners to solve some of the industry’s most complex identity and access challenges. You’ll engage in our most strategic customer opportunities, represent 1Password in executive briefings, customer advisory boards, industry events and executive forums, and serve as a trusted advisor to Product, Engineering and GTM leadership. You’ll focus your efforts where executive technical leadership can materially influence customer outcomes, while transforming those experiences into repeatable technical motions that scale across the broader Solutions Engineering organization. Beyond customer engagement, you’ll help scale the technical capabilities of the entire Solutions Engineering organization. You’ll transform customer insights into repeatable playbooks, mentor senior Solutions Engineers, influence product direction and establish technical strategies that improve how we engage enterprise customers around the world. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 12+ years of experience in enterprise technology, cybersecurity, consulting, solutions engineering, enterprise architecture or technical leadership roles. - Demonstrated success influencing executive technology leaders within Fortune 500 organizations. - Deep technical expertise across identity, access management, privileged access, cloud security, developer platforms, SaaS security or AI security. - Exceptional executive communication skills with the ability to translate complex technical concepts into business outcomes. - Demonstrated ability to simplify highly complex technical concepts into compelling narratives for executive audiences. - Proven ability to influence enterprise architecture decisions across large, complex organizations. - Experience supporting strategic enterprise sales opportunities and partnering closely with executive sales teams. - Strong understanding of enterprise buying processes and modern sales methodologies such as MEDDPICC. - Experience building technical strategies, reusable methodologies or customer engagement frameworks that scale beyond individual contributions. - Demonstrated ability to influence product strategy through customer engagement and market insights. - Proven ability to build trusted relationships across Product, Engineering, Sales and executive leadership while influencing without direct authority. - Experience speaking to diverse audiences at industry conferences, executive forums and analyst events. - Willingness to travel up to 50%. SUCCESS IN THIS ROLE Within your first 12 to 18 months, you will: - Influence the successful outcome of 1Password’s most strategic customer opportunities and executive relationships. - Build trusted partnerships with Product, Engineering and GTM leadership that shape future platform investments. - Create repeatable technical plays, executive messaging and reference architectures adopted across the global Solutions Engineering organization. - Elevate the technical capabilities of the field through mentorship, thought leadership and executive engagement. - Expand 1Password’s influence across the identity security community through conference speaking, customer advisory boards and industry events. What you can expect: SERVE AS A TRUSTED TECHNICAL ADVISOR TO STRATEGIC CUSTOMERS - Build relationships with CIOs, CISOs, CTOs, Chief Architects and technical decision makers across Fortune 500 organizations. - Participate in executive briefings, architecture reviews and strategic workshops to help customers solve complex identity, access and security challenges. - Participate in executive customer meetings where senior technical leadership is needed to build consensus, align C-level priorities with technical teams and accelerate strategic initiatives. - Provide technical leadership throughout the sales cycle, helping account teams navigate architecture discussions, competitive evaluations and executive decision making. - Support our most strategic opportunities by accelerating technical alignment, reducing execution risk and building customer confidence. SHAPE THE FUTURE OF SOLUTIONS ENGINEERING - Build repeatable technical motions, executive messaging, reference architectures and technical playbooks that scale across the global Solutions Engineering organization. - Mentor senior Solutions Engineers and help raise the technical and consultative capabilities of the broader team. - Partner with Sales Leadership, Solutions Engineering Leadership and Enablement to identify emerging technical trends, strategic opportunities and areas for organizational investment. - Develop enablement programs that prepare the field for emerging technologies and evolving customer challenges. - Serve as a technical thought leader across the organization, helping define best practices for enterprise engagement. INFLUENCE PRODUCT STRATEGY - Serve as the executive voice of the field by bringing customer feedback, competitive intelligence and implementation insights directly to Product and Engineering leadership. - Partner with Product Management and Engineering to influence roadmap priorities, validate emerging capabilities and support early customer adoption programs. - Help translate emerging market trends into actionable product and GTM strategies. REPRESENT 1PASSWORD EXTERNALLY - Speak at conferences, executive events, customer advisory boards, analyst briefings and industry forums. - Develop technical thought leadership through presentations, blogs, webinars, whitepapers and executive content. - Build credibility with customers, industry analysts, strategic partners and the broader security community while strengthening 1Password’s market position. - Be called upon to join high-impact, in-person customer engagements where executive technical leadership can build alignment, accelerate decision-making and strengthen strategic relationships. - Serve as the executive technical face of 1Password for our most strategic customers and partners. - Shape how 1Password engages enterprise organizations around identity security, AI, developer security and modern access management. - Partner directly with executive leadership across Product, Engineering, Marketing and Go-to-Market to influence company strategy. - Help define the future of Solutions Engineering by mentoring technical leaders and building scalable customer engagement models. - Represent 1Password on some of the industry’s biggest stages while helping organizations securely navigate the future of identity. USA-based roles only: The annual base salary for this role is between $228,000 USD and $342,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $228,000 CAD and $342,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Technical authority and commercial judgement create the bridge between architecture and business outcomes. As a 1Password Field Chief Technology Officer (Field CTO), you’ll help the world’s largest organizations navigate that bridge while shaping the future of enterprise identity security. The Field CTO is the most senior customer-facing technical advisor within the 1Password Solutions Engineering organization. You’ll influence enterprise technology leaders, accelerate adoption of the 1Password platform and help define how modern organizations secure every sign-in to every application from every device, including AI agents. You’ll partner with executive buyers, enterprise architects, developers and security practitioners to solve some of the industry’s most complex identity and access challenges. You’ll engage in our most strategic customer opportunities, represent 1Password in executive briefings, customer advisory boards, industry events and executive forums, and serve as a trusted advisor to Product, Engineering and GTM leadership. You’ll focus your efforts where executive technical leadership can materially influence customer outcomes, while transforming those experiences into repeatable technical motions that scale across the broader Solutions Engineering organization. Beyond customer engagement, you’ll help scale the technical capabilities of the entire Solutions Engineering organization. You’ll transform customer insights into repeatable playbooks, mentor senior Solutions Engineers, influence product direction and establish technical strategies that improve how we engage enterprise customers around the world. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 12+ years of experience in enterprise technology, cybersecurity, consulting, solutions engineering, enterprise architecture or technical leadership roles. - Demonstrated success influencing executive technology leaders within Fortune 500 organizations. - Deep technical expertise across identity, access management, privileged access, cloud security, developer platforms, SaaS security or AI security. - Exceptional executive communication skills with the ability to translate complex technical concepts into business outcomes. - Demonstrated ability to simplify highly complex technical concepts into compelling narratives for executive audiences. - Proven ability to influence enterprise architecture decisions across large, complex organizations. - Experience supporting strategic enterprise sales opportunities and partnering closely with executive sales teams. - Strong understanding of enterprise buying processes and modern sales methodologies such as MEDDPICC. - Experience building technical strategies, reusable methodologies or customer engagement frameworks that scale beyond individual contributions. - Demonstrated ability to influence product strategy through customer engagement and market insights. - Proven ability to build trusted relationships across Product, Engineering, Sales and executive leadership while influencing without direct authority. - Experience speaking to diverse audiences at industry conferences, executive forums and analyst events. - Willingness to travel up to 50%. SUCCESS IN THIS ROLE Within your first 12 to 18 months, you will: - Influence the successful outcome of 1Password’s most strategic customer opportunities and executive relationships. - Build trusted partnerships with Product, Engineering and GTM leadership that shape future platform investments. - Create repeatable technical plays, executive messaging and reference architectures adopted across the global Solutions Engineering organization. - Elevate the technical capabilities of the field through mentorship, thought leadership and executive engagement. - Expand 1Password’s influence across the identity security community through conference speaking, customer advisory boards and industry events. What you can expect: SERVE AS A TRUSTED TECHNICAL ADVISOR TO STRATEGIC CUSTOMERS - Build relationships with CIOs, CISOs, CTOs, Chief Architects and technical decision makers across Fortune 500 organizations. - Participate in executive briefings, architecture reviews and strategic workshops to help customers solve complex identity, access and security challenges. - Participate in executive customer meetings where senior technical leadership is needed to build consensus, align C-level priorities with technical teams and accelerate strategic initiatives. - Provide technical leadership throughout the sales cycle, helping account teams navigate architecture discussions, competitive evaluations and executive decision making. - Support our most strategic opportunities by accelerating technical alignment, reducing execution risk and building customer confidence. SHAPE THE FUTURE OF SOLUTIONS ENGINEERING - Build repeatable technical motions, executive messaging, reference architectures and technical playbooks that scale across the global Solutions Engineering organization. - Mentor senior Solutions Engineers and help raise the technical and consultative capabilities of the broader team. - Partner with Sales Leadership, Solutions Engineering Leadership and Enablement to identify emerging technical trends, strategic opportunities and areas for organizational investment. - Develop enablement programs that prepare the field for emerging technologies and evolving customer challenges. - Serve as a technical thought leader across the organization, helping define best practices for enterprise engagement. INFLUENCE PRODUCT STRATEGY - Serve as the executive voice of the field by bringing customer feedback, competitive intelligence and implementation insights directly to Product and Engineering leadership. - Partner with Product Management and Engineering to influence roadmap priorities, validate emerging capabilities and support early customer adoption programs. - Help translate emerging market trends into actionable product and GTM strategies. REPRESENT 1PASSWORD EXTERNALLY - Speak at conferences, executive events, customer advisory boards, analyst briefings and industry forums. - Develop technical thought leadership through presentations, blogs, webinars, whitepapers and executive content. - Build credibility with customers, industry analysts, strategic partners and the broader security community while strengthening 1Password’s market position. - Be called upon to join high-impact, in-person customer engagements where executive technical leadership can build alignment, accelerate decision-making and strengthen strategic relationships. - Serve as the executive technical face of 1Password for our most strategic customers and partners. - Shape how 1Password engages enterprise organizations around identity security, AI, developer security and modern access management. - Partner directly with executive leadership across Product, Engineering, Marketing and Go-to-Market to influence company strategy. - Help define the future of Solutions Engineering by mentoring technical leaders and building scalable customer engagement models. - Represent 1Password on some of the industry’s biggest stages while helping organizations securely navigate the future of identity. USA-based roles only: The annual base salary for this role is between $228,000 USD and $342,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $228,000 CAD and $342,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Toronto, Ontario, Canada From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. ​ During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies. We're looking for a staff software engineer to be a technical leader on our Metadata team, which owns the metadata layer of the dbt platform — the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing. As a Staff Software Engineer , you'll contribute to the technical direction for the team. You'll own the architecture of major subsystems, lead complex projects that span multiple engineers, and raise the bar for design and code quality across the team. You'll spend your time on the hardest technical problems, and multiply the team through design reviews, coaching, and mentorship. Technologies You'll Use Python, GraphQL, Postgres, Snowflake, Kafka, Kubernetes, Docker, AWS, GCP, Datadog What You'll Do Lead the design and delivery of complex, team-level projects across the Metadata services, coordinating development across multiple engineers Independently design and develop the architecture of new subsystems, and own team-level subsystems end to end Use AI tooling and agents — across development and SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans Review and approve technical designs, ensuring they meet a high quality bar, and identify design deficiencies before they ship Drive technical initiatives across the team's responsibility areas — discovery API, catalog, lineage, and run history Set and uphold design, architecture, and coding best practices, and hold teammates accountable for code quality Coach and mentor engineers, demonstrably improving the quality of code across the team Write technical specs, document common components, and keep the team accountable for necessary project documentation Fix and optimize critical parts of the codebase, drive incident follow-through, and advance the reliability and performance of the services you own Participate periodically in the on-call rotation Skills We're Looking For 8+ years of software engineering experience with a track record of leading complex, team-scope technical work to completion Deep expertise designing and owning subsystems in distributed, cloud-based systems Demonstrated ability to set technical direction for a team and drive multi-engineer initiatives across an area of ownership Excellent design and architecture judgment; identifies design flaws in existing systems and proposes sound solutions with clear trade-offs Writes exemplary, well-tested code that serves as a model for others, and reliably estimates and delivers sprint to sprint Strong track record of raising quality through code review, coaching peers, and enforcing accepted engineering practices Experience partnering with QE on test strategy and owning operational health — incidents, post-mortems, reliability, and performance Proficiency in a modern backend or systems language such as Python, Java, C++, or C# Hands-on experience with cloud platforms (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and managing dev infrastructure Fluent in using AI code assistants and coding agents to generate and investigate code, and conversational AI (e.g. Claude, ChatGPT) to author, review, and synthesize SDLC artifacts — and able to model those practices for a team Bonus Skills Experience in data processing (ETL, ELT) and/or cloud-based data platforms Experience architecting metadata, catalog, lineage, or discovery/search systems Experience with GraphQL APIs and high-throughput, multi-tenant data services Familiarity with the analytics engineering workflow and the dbt ecosystem The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Ontario Pay Range $162,157.50 — $198,877.25 CAD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Toronto, Ontario, Canada From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. T ogether, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies. We're looking for an engineering manager to lead our Metadata team, which owns the metadata layer of the dbt platform: the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing. You'll own technical excellence and delivery of a single team, from evolving high-throughput APIs and data models, to hardening reliability and latency for enterprise and single-tenant customers, to shipping new discovery and catalog capabilities in close partnership with product. You'll set direction, review designs and code, remove roadblocks, and grow the engineers on your team through coaching, feedback, and clear career development. What You'll Do Lead and grow a team of software engineers, owning hiring, onboarding, coaching, career development plans, and regular 1:1s and check-ins Own project delivery for your team against the quarterly plan, and be accountable for the reliability and performance of the services you own (e.g. uptime and latency targets) Review technical designs and code, and provide feedback grounded in a deep understanding of the Metadata product area and architecture Drive the team to address technical quality — incidents, bugs, tech debt, and post-mortems — within SLA and metric targets Partner with product and business stakeholders on planning, and maintain a realistic, prioritized feature and project backlog with a high completion rate Contextualize and communicate the engineering vision and strategy to your team, and share the team's work and business impact with adjacent teams Ensure engineering processes (e.g. FDLC) are implemented and consistently followed Delegate effectively and build autonomy and a positive, high-trust culture within the team Address performance issues and conflict promptly and fairly Ensure your team uses AI tooling — IDE assistants like GitHub Copilot, coding agents like Claude Code, and conversational AI — to accelerate development and to author and review SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans Skills We're Looking For Experience managing and growing a software engineering team(ideally a customer-facing product development team); including hiring, coaching, and running a full performance and career-development cycle Strong technical foundation with the ability to review designs and code and make sound architectural trade-offs in a distributed, cloud-based systems environment Track record of delivering complex projects on schedule while holding the team to high standards of quality, reliability, and performance Experience owning production services and driving operational health — incident response, on-call practices, tech-debt reduction, and meeting SLAs Ability to plan and prioritize with product partners, maintain a realistic backlog, and drive high sprint and quarterly completion rates Communicates clearly and effectively across the team and with adjacent teams and stakeholders; keeps people well informed Fluent in using AI code assistants, coding agents, and conversational AI (e.g. Claude, ChatGPT) to support the software development lifecycle, and able to establish those practices across a team Bonus Skills Experience building or operating metadata, catalog, lineage, or discovery/search systems Experience with GraphQL APIs and high-throughput, multi-tenant data services Familiarity with the analytics engineering workflow and the dbt ecosystem Experience supporting enterprise or single-tenant customers with strict reliability and latency requirements The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Ontario Pay Range $186,701 — $233,376 CAD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. Please note: For this role, we are only able to hire in the United States. ABOUT THE ROLE As the search landscape shifts and our market gets more crowded, Help Scout is investing more than ever in paid and performance marketing to accelerate signups, expand brand awareness, and diversify how we reach customers. It's an exciting time to be here. We've got a best-in-market product story, strong creative assets, and stellar copywriting. What we need now is a strategic owner to take our performance marketing motion from early-stage to a durable growth engine that fuels our self-serve, product-led, and sales-assisted growth. You'll report to the VP of Marketing, setting and executing the strategy for how Help Scout invests in paid channels while building deep partnerships across Marketing, Sales, Product, Support, and company leadership. In this role, you will: - Own performance marketing strategy. Set the quarterly and long-term strategy for how paid, lifecycle, and conversion work together to hit the signups number, defining what's needed from each channel and building the plan B when something's off. You'll be the person leadership turns to for the full picture of paid performance. - Move Help Scout upmarket. Own iteration of ad copy, creative, bidding strategy, and budget allocation across paid search and display, and set the bar for how we drive both our horizontal motion for volume and our vertical motion for larger deals. - Build the business case for new channels. Identify and evaluate new channel investments, paid social, affiliate, direct mail, OOH, and drive alignment with leadership on where to place new bets and how to measure them. - Partner on pipeline outcomes. Work closely with Sales and RevOps to connect paid spend to pipeline and revenue, not just top-of-funnel volume, and make sure channel investment decisions reflect what's actually converting downstream. - Partner to grow organic and paid in harmony. Work with content, social, SEO, and AEO to make sure paid and organic acquisition reinforce each other rather than compete for the same ground. - Represent Help Scout's performance marketing point of view. Bring an informed perspective on where the paid landscape is heading, and use that expertise to keep Help Scout ahead of a crowded, competitive market. - Own our presence in AI-driven discovery. As search shifts toward AI overviews and LLM-based answers, you'll define how Help Scout shows up in that landscape alongside traditional paid and organic search. - Shape the future of the function. This is currently an individual contributor role with agency support. You'll build the roadmap for what performance marketing needs to look like over the next 12-18 months, including where headcount should come in as the motion scales. ABOUT YOU - You have at least 7+ years in performance or growth marketing, including experience owning strategy for a B2B SaaS company. - You have significant experience in paid/performance marketing, with a track record of owning strategy for B2B SaaS companies – not just executing campaigns. - You're an expert across paid channels and know the search landscape and the benchmarks that matter (PPC, CPM, ROAS), and you can identify which channels and investments matter most for the business right now. - You have a scrappy, results-driven mindset. You're comfortable working with ambiguity, a modest budget, and a lean marketing team, and you know how to out-creative the competition while also spending in the right way to drive results. - You have strong analytical skills, with deep experience in tools like Google Analytics, Google Tag Manager, and attribution platforms, and you know how to turn data into a clear recommendation for leadership. - You know how to run rapid experimentation and adapt strategy based on what the data tells you – and you have a plan B ready before you need it. - You use AI tools daily to improve your output, and you can point to specific examples where AI changed the speed, quality, or scale of what you delivered. - You have excellent verbal and written communication skills, know how to communicate and build relationships across a remote, async organization, and can present insights and strategy to senior leaders and cross-functional teams. - Bonus: you have experience managing an agency and/or direct reports to execute a paid marketing strategy. COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: Europe; Canada; New York Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: At Cohere, we're pushing the boundaries of what these technologies can achieve for production environments, and we're seeking a senior engineer who understands the practical challenges of making AI systems work at scale. This role demands deep technical expertise in production environments and the ability to bridge research concepts with real-world implementations. This position is hands-on and engineering-driven. You'll focus on production systems, experiment with frontier models, and collaborate with talented engineers to build scalable, production ready solutions. We strive for excellence in both engineering and science by meticulously designing experiments and design docs. We blend engineering and research seamlessly. Everyone contributes to both, depending on organizational needs. We provide access to world class compute resources, data, and talent to ensure you can do your best work. This role is perfect for you if you: - Have a deep passion for quality work. - Enjoy tuning and optimising large LLM models. - Comfortable working with people with different levels of software engineering skills, from beginner to more advanced. - Comfortable diving into complex ML codebases to identify and resolve issues, ensuring the smooth operation of our systems. - Thrive in a fast-paced, technically challenging environment, where you can contribute your innovative ideas and solutions. Key responsibilities: - Design and write high-performing and scalable software for training models. - Develop new tools to support and accelerate research and LLM training. - Coordinate with other engineering teams (Infrastructure, Efficiency, Serving) and the scientific teams (Agent, Multimodal, Multilingual, etc.). - Research, implement, and experiment with ideas on our cluster and data infrastructure. - Collaborate, Collaborate, and Collaborate with other scientists, engineers, and teams! Qualifications: - Extremely strong software engineering skills. - Value test-driven development methods, clean code, and strive to reduce technical debts at all levels. - Proficiency in Python and related ML frameworks such as JAX, Pytorch and/or XLA/MLIR. - Experience using and debugging large-scale distributed training strategies (memory/speed profiling). - Experience with distributed training infrastructures (Kubernetes) and associated frameworks (Ray). - Experience in ML and LLM academic research. Working Location: This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Team Summary This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products. Job Summary The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide. Key Responsibilities Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform. Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon. Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components. Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation. Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams. Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale. Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure. Qualifications & Skills Expert level in Python and Java with strong software engineering fundamentals. Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents. Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes). Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams. Preferred Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field. Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making Demonstrable history of leading and sustaining build out of critical cross-team systems Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring. Experience optimizing large model training and inference (including LLM serving) for performance and cost. #LI-AJ1 #LI-remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-$198, 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

Location: United States; Canada; United Kingdom; South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Job Summary Are you a high-performing sales leader with a track record of building elite teams in the information marketing or education space? We are looking for a Strategic Sales Team Lead to take the reins of a high-growth sales department for a premier real estate education organization. For 15 years, this company has empowered individuals globally to achieve financial freedom. As the Manager, you will not just oversee a team; you will architect the processes, recruit the talent, and drive the performance that scales this organization to new heights. If you are a driven closer who thrives on building systems and mentoring reps to exceed their potential, this is your opportunity to lead. Key Responsibilities Team Building: Own the end-to-end talent cycle, including hiring, onboarding, and performance management (firing) of sales representatives Performance Management: Monitor and manage all department KPIs to ensure consistent revenue growth and efficiency Training & Mentorship: Conduct regular call reviews, lead intensive role-playing sessions, and provide hands-on training to sharpen the team’s closing skills Process Optimization: Build, document, and refine sales processes and workflow automations to improve pipeline velocity Critical Problem Solving: Identify bottlenecks in the sales cycle and implement strategic solutions to keep the team moving forward CRM Management: Leverage GoHighLevel and other sales tools to track data, manage leads, and ensure high CRM hygiene Leading by Example: Step into the trenches to close deals when necessary and demonstrate what "great" looks like to the team Requirements Proven Leadership: Experience building and scaling a sales team from the ground up, preferably within the Information Marketing or Coaching industry. Industry Experience: A strong understanding of the Real Estate Investing education space or high-ticket coaching. Technical Proficiency: Advanced experience using GoHighLevel (GHL), Slack, and the Microsoft Office suite. Metric-Driven: A deep understanding of how to manage a sales floor through data and KPIs. Location/Timezone: Must be based onshore in the United States and able to work 9:00 AM – 5:00 PM Arizona time. Communication: Fluent English with exceptional verbal and written communication skills. Nice-to-Haves Experience with Infusionsoft (Keap). Expertise in lead qualification, discovery calls, and advanced pipeline management. A background in data analysis and workflow automation to streamline sales operations. Project coordination skills to manage cross-departmental initiatives. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Location: South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Job Summary We are seeking a high-energy, resilient Remote Appointment Setter. In this role, you will be the engine of the sales pipeline, responsible for initiating first contact with potential clients and qualifying opportunities. This is a high-impact position designed for a hunter who thrives in a fast-paced environment and excels at turning cold conversations into booked meetings. Key Responsibilities Execute high-volume outbound calling campaigns to prospective leads daily. Engage key decision-makers through persuasive communication and active listening. Qualify leads based on specific criteria to ensure a high-quality sales pipeline. Schedule and coordinate discovery calls and product demonstrations for Account Executives. Maintain meticulous records of all interactions and lead statuses within the CRM. Meet and exceed daily, weekly, and monthly targets for outbound activity and booked appointments. Requirements 1+ years proven experience in an outbound sales or appointment setting role. Demonstrated ability to handle high call volumes (80-100+ calls per day) while maintaining a positive attitude. Exceptional verbal and written communication skills with a natural ability to build rapport quickly. High level of self-motivation and the ability to work independently in a remote environment. Strong objection-handling skills and the persistence to overcome gatekeepers. Proficiency with CRM software and standard sales productivity tools. Nice-to-Haves Previous experience in a B2B (Business-to-Business) sales environment. Familiarity with sales engagement platforms (e.g., Outreach, Salesloft, or HubSpot). Prior experience working in a fully remote team. Benefits 💰 Competitive base salary plus commission 🌎 Fully remote work environment 🛠️ Access to top-tier sales tools and technology 🤝 Collaborative, high-performance sales culture

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. As a member of Ramp's Risk Strategy & Operations team, you will leverage data to develop and optimize credit strategies. Credit is one of Ramp's most consequential products. Every policy change affects how customers can grow their usage, and how responsibly Ramp scales up while managing risk. Credit Risk Strategy owns these tradeoffs end to end. In this role, you will own or help build strategy across credit risk areas like credit limits, payment speed, and collections. You'll take ambiguous problems, get to the data, prototype the solution, and push the change with Product, Engineering, Data Science, Risk Operations, Finance, Customer Experience, and Compliance. AI fluency is required. We use AI as a core pillar of our risk management stack, and you will be prototyping and managing related Agents and tools. You should already be using tools like Claude Code, Codex, or similar AI tools to write code, explore data, prototype apps, automate workflows, and check your own work. You do not need to be a software engineer, but you do need to use AI to ship something runnable or inspectable enough to test, improve, and hand off. We are looking for builders with high agency and high urgency: people who prototype the workflow, not just write the recommendation for someone else to build. What You'll Do - Own credit risk strategy for areas like model prototyping, credit limits, payment speed, collections, etc. - Use SQL, quantitative reasoning, and credit risk judgment to investigate patterns, size opportunities, define policy changes, and pressure-test recommendations. - Build the first useful version when the workflow does not exist: a tool, app, dashboard, agent, notebook, QA loop, monitor, or decisioning process. - Use AI tools every day to move faster on research, analysis, coding, synthesis, writing, verification, and follow-through. - Build AI into credit risk workflows: feature exploration, policy monitoring, case review, exception handling, decision support, documentation, and human-in-the-loop QA. - Investigate new data sources and model features; evaluate signal quality, coverage, failure modes, and how they would change credit decisions. - Make ambiguous credit risk decisions within your surface area, balancing loss, customer experience, operational burden, growth, compliance, and risk-adjusted returns. - Partner with Product, Engineering, Design, to execute and build the risk management infrastructure What You Need - Minimum 2 years of experience in credit risk management or quantitative strategy role - Minimum 2 years of experience using SQL or Python for data retrieval and manipulations - AI fluency you can demonstrate live: name the tools, show an artifact, explain a recent failure mode, and walk through how you verified the output before using it in a credit risk decision. - Ownership in ambiguity: you define the question, get the data, make the call, communicate the tradeoffs, and drive follow-through without waiting for perfectly scoped work. - Strong communication: you can compress a complex credit risk decision into a clear narrative that leadership and cross-functional partners can act on. Nice-to-Haves - Previous experience building credit risk in similar Card or expense management products - Previous experience in high-growth startups or environments where the operating model changed quickly. - Previous experience with Operations teams Compensation We are open to hiring at multiple levels for this role (Analyst, Associate, or Senior Associate). Level is determined during the interview process. The expected base salary ranges are: - Analyst: $108,000 to $148,000 - Associate: $140,000 to $192,000 - Senior Associate: $160,000 to $200,000 These ranges reflect base salary for New York City and do not include equity or benefits, both of which this role is eligible for. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary   As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.   The Software Implementation Consultant will report to the Sr Manager, Professional Services Key Responsibilities: Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value Translate technical requirements and execute system configuration setup (more complex than entry) Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes When needed, travel to customer on-site locations to lead and direct meetings and presentations Your Key Strengths: Post-secondary education in accounting or technology preferred Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI Passion for delivering an exceptional customer experience Healthcare industry experience preferred Excellent communication, organizational and collaboration skills Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes Multi-resource project team experience balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met The ability to quickly learn new concepts and technologies and convert them into customer solution value Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights Ability to thrive in a high paced, complex team environment Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills #Remote #MG-Li PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $75,000- $90,000 with fulltime benefits!  Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: London, UK; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ The Docker Sandboxes team is building the runtime that lets AI coding agents run safely on a developer's machine: disposable, isolated microVM sandboxes that each get their own Docker daemon, filesystem, and network. This is the core of Docker's sbx product: developers can give an agent the autonomy it needs to get real work done without it ever touching the host, and tear the whole environment down when it's finished. The successful candidate is a technical, product-minded engineer with deep experience building secure, isolated runtime environments (sandboxes, containers, or VMs) and a track record of shipping and owning that kind of infrastructure in production at scale. They think naturally about isolation and security boundaries, understand the tradeoffs involved in running untrusted or semi-trusted workloads safely, and can reason confidently about a system that spans multiple surface areas. They can drive clarity and consensus on hard, ambiguous problems that cross team and component boundaries, raise the bar for engineering quality wherever they work, thrive in a remote-first environment, communicate clearly across time zones, work with our users, while bringing curiosity and craftsmanship to hard problems. Please note: this role is currently prioritizing candidates currently located in the Eastern time zone (US or Canada), or in the EU. RESPONSIBILITIES - Design, develop, and lead improvements to the sandboxes product across agent integration, tool permissions, and developer-facing workflows. - Investigate and resolve correctness, performance, and stability issues in the agent integration layer across macOS, Windows, and Linux. - Drive the reliability and performance of sandbox creation, session management, and teardown for AI agent workloads. - Collaborate with peers, Product, and adjacent teams to evolve the architecture as requirements grow. - Mentor engineers on the team and set the bar in design reviews and code reviews. - Engage with the open source and agentic development community around sandboxing, MCP, and related ecosystems. - Participate in on-call rotations and respond to critical stability issues affecting users. - Document your work clearly and share knowledge with the rest of the team. QUALIFICATIONS - 8+ years of software engineering experience, with demonstrated technical leadership on production systems at scale. - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience - Experience building developer tools, desktop applications, or runtime infrastructure used directly by developers. - Familiarity with the agentic software development ecosystem: how coding agents work and how tools like Claude Code, Codex, or similar agents interact with their environment. - Ability to reason about isolation and security boundaries: what a sandbox should and shouldn't expose, and how to make safe defaults obvious to users. - Experience driving architecture and technical strategy across multiple engineers or teams. - Strong written and verbal communication skills. - Comfortable working with a high degree of autonomy in a remote-first environment. WHAT TO EXPECT FIRST 30 DAYS - Build an understanding of our codebase. - Meet the people on your team and those adjacent to it. - Build an understanding of the products we are shipping and our near-term technical priorities. - Deliver small fixes or improvements. FIRST 90 DAYS - Lead the design and development of a significant improvement or feature of the local sandboxes stack. - Engage with our open source project and the relevant upstream communities. - Shape the team's technical direction, and drive architecture discussions. ONE YEAR OUTLOOK (FIRST YEAR) - Deliver measurable improvements to the correctness and performance of sandboxes. - Become a recognized technical owner of key parts of the codebase and a go-to technical leader for the local runtime. - Help us define the longer-term technical strategy for the filesystem layer in a way that fits with Product and Business goals, and rally the team behind it. Docker considers visa sponsorship on a case-by-case basis based on business needs. Compensation & Equity United States: $160,900 – $260,700 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: Remote Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger. The support industry is changing shape. AI will take on more of the tedious work so humans can lean into the relationship part. At Help Scout, the place where that relationship actually happens is the Conversations product group, which spans two product lines. Inbox is the workspace: every channel and every conversation in one place, built for the people who spend their whole day inside it. Copilot is AI working alongside them: drafts ready to review, context at their fingertips, and the tedious parts handled so every reply is faster and better. Conversations is the most-used surface we have. This is where every user spends most of their day, so speed, reliability, and craft are the product. It's also where the rest of the platform becomes real: Agent hands conversations to humans at the right moment, customer context shows up right where the work happens, and every one of those moments either builds trust or spends it. You'll be accountable for bringing it all to life with clarity and impact. ABOUT THE ROLE You'll own the Conversations product group end to end: vision, roadmap, monetization, and results for the Inbox and Copilot product lines. You'll report to Scott Rocher, our Chief Product Officer, and you'll be accountable for the revenue growth of the group. This is a player/coach role. Inbox and Copilot are the surfaces our customers touch most, the core of the business today and the front door to everything we build next. You'll do the strategic product work on them yourself: deciding what needs to get built next, how the workspace and its AI evolve together, and where investment in craft pays off. As the group grows, you'll hire and manage a team of PMs. Note: This role is open to US-based applicants only. WHAT YOU'LL DO - Set the vision and strategy for the Conversations group, and decide how Inbox and Copilot evolve together as one experience where AI makes every support pro faster without breaking their flow. - Drive the Inbox roadmap hands-on: the workspace where every channel comes together and where our users spend their time in the product. This surface is held to a bar where speed, reliability, and polish are a differentiator. - Drive the Copilot roadmap hands-on: integrations, contextual summaries, suggestions, and in-the-moment assistance that make each person on a support team meaningfully better at their job. - Own how your products are monetized. Conversations spans seats and AI usage, and you'll design the packaging that makes each seat more valuable as Copilot does more. You'll collaborate with partners across Help Scout to model the impact of the products you ship. - Partner deeply with the Autonomy group. Significant parts of Copilot run on the agent platform, and likewise, Agent hands conversations to humans in your workspace. The seams between the two groups are owned jointly, and making them invisible to customers is part of the job. - Spend real time with customers, understanding how support pros and their leaders actually work, where AI helps, and where it gets in the way - Partner with GTM and CS so the Conversations story is clear, the adoption motion is tight, and customer feedback loops back into the roadmap - Build and manage the Conversations PM team as it grows, coaching for judgment and raising the bar for product craft across the group WHAT WE'RE LOOKING FOR - You've owned a core product at scale, the kind people spend their whole workday in, and you're as fluent in the commercial side of product as you are in features and user experience - You've shipped AI-powered products and you understand how they succeed and fail - You collaborate well across ownership lines. Copilot ships on technology the Autonomy group builds, and you know how to co-own a product surface with a peer and keep the seams invisible to customers - You think in outcomes. Time to resolution, drafts accepted, teams that get more efficient as they use more of Help Scout . - You care about craft. You notice the details that make daily-use software feel fast, calm, and reliable, and you hold a roadmap accountable to them - You have strong monetization instincts. You can package a product line that spans seats and outcomes, and explain the tradeoffs. - You've managed product managers before and still love doing the work yourself. You know how to coach without taking over, and you know when a decision is yours to make - You're data self-sufficient. You pull your own data, run your own analyses, and use numbers to pressure-test direction - You're technically fluent enough to build genuine trust with engineers. You can hold a meaningful conversation about system architecture and make better decisions because of it - You're fluent with AI tools and treat them as part of your craft, for research synthesis, strategy testing, rapid prototyping, and customer signal analysis. You have a point of view on where these tools are heading and how they're changing the shape of product work - You understand that when execution is cheap, judgment is the bottleneck. Your highest-leverage hours go to strategy and prioritization, defining what's next and what's not - You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward - You've worked in B2B SaaS and understand the difference between building for support teams and building for end consumers COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.