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Location: Cairo, Egypt Workplace: hybrid The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost. CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence. Key Responsibilities Forecasting. Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams. Capacity planning. Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery). Headcount planning. Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance. Scheduling and adherence. Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets. BPO partners. Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics. Reporting and insight. Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership. Tools. Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today. Team. Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines. Transformation and KPIs. Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets. Skills, Knowledge & Expertise 5+ years in workforce management or capacity planning, including 2+ years leading a team Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency Experience planning across several lines, languages and countries, for in-house and outsourced teams Experience managing BPO partners on rosters, schedules, adherence and service levels Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint Clear communication with senior leaders, and the ability to turn data into decisions Fluent English; other languages are a plus Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience Nice to Have Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations Experience helping build or choose WFM tooling together with a Product team Python or automation skills for planning and reporting Experience working across many time zones Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Islamabad, Pakistan Workplace: hybrid The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost. CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence. Key Responsibilities Forecasting. Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams. Capacity planning. Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery). Headcount planning. Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance. Scheduling and adherence. Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets. BPO partners. Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics. Reporting and insight. Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership. Tools. Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today. Team. Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines. Transformation and KPIs. Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets. Skills, Knowledge & Expertise 5+ years in workforce management or capacity planning, including 2+ years leading a team Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency Experience planning across several lines, languages and countries, for in-house and outsourced teams Experience managing BPO partners on rosters, schedules, adherence and service levels Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint Clear communication with senior leaders, and the ability to turn data into decisions Fluent English; other languages are a plus Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience Nice to Have Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations Experience helping build or choose WFM tooling together with a Product team Python or automation skills for planning and reporting Experience working across many time zones Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Abu Dhabi, United Arab Emirates Workplace: onsite We’re looking for a Financial Controller to join our M&A Accounting team in the UAE. You’ll own close, reporting and audit, partner with local management, and bring each business in line with inDrive’s standards. It’s a hands-on role for a controller who enjoys multi-entity complexity and wants real influence on how acquisitions integrate. Key Responsibilities Own month-end close and reporting for one or more acquired entities Review balance sheet reconciliations and key journal entries Partner with local management to understand the business and explain results vs. budget and forecast Support budgeting, forecasting and earn-out tracking Book and maintain PPA entries; provide input for valuations and technical memos Handle audit requests and act as the auditors’ main contact for your entities Align local policies, processes and controls with corporate standards (incl. SOX where applicable) Coach local finance teams to improve close quality and timing Skills, Knowledge & Expertise 10+ years of experience in accounting/controllership (Big 4 is a plus) CPA/ACCA or equivalent Strong US GAAP knowledge Hands-on close and multi-entity experience; M&A integration and ERP transition/integration is a plus Business-minded, comfortable working with non-finance people Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: United Kingdom (Hybrid) Workplace: Hybrid Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 Meet the team 👥 Hi, I’m Taten 👋 Chief Operating Officer at Cleo. I lead the teams that help Cleo operate and scale effectively, spanning People & Talent, Legal, Compliance & Policy, Operations, and Partnerships. Together, these teams build the capabilities, relationships, processes and foundations that enable Cleo to grow responsibly while delivering for our customers. We’re looking for people with strong judgment, deep curiosity, and a drive for getting things right. You’ll own your area, move quickly, and stay close to the details all while partnering with leaders and teams across Cleo to solve complex problems and drive meaningful progress. This is a great environment for thoughtful, enterprise-minded people who know when to bring others along and when to seek a different perspective. If you can balance principle with pragmatism, bring clarity to complexity, and want to help build a company that grows with intention, Cleo is a place where you can have real impact. About the Role ✍️ We’re looking for a People Partner to join our Partnerships team. You’ll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. You’ll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters in the departments you support. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management. Key responsibilities for this role include: - Partnering with business areas to align their people strategies with the goals of those departments, becoming a trusted, expert advisor. - Supporting key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth. - Managing employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on. - Working closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points. - Providing tailored coaching to help up skill our leaders in a meaningful way. - Delivering tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind. - Creating and delivering Learning and Development initiatives to enhance skills across the organisation. - Ideating and execute key work streams and projects within the People Roadmap, autonomously and collaboratively. - Acting as a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges. What We're Looking For 🕵️ - 2+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. - Experience with Executive Coaching would be a great advantage but not essential. - Hands‑on experience managing complex employee relations and case management, including knowledge of UK and US employment laws and regulations. - Great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off. - Experience in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information. - Strong interpersonal and stakeholder management skills. Both the what and the how matter to us: explaining requirements and processes is key, but first comes the critical step of gaining stakeholder buy-in. You’ll build strong relationships based on trust and confidence, and have the ability to influence. WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Responsibilities Lead and develop a team of 5–8 recruiters , conducting regular 1:1s, performance reviews, and individual development planning. Drive team performance and engagement , managing workload, motivation, retention, and challenging performance situations.

Location: London, United Kingdom Workplace: onsite Job Overview Bring your hospitality and events expertise into the classroom and help students prepare for their professional careers. London College of Contemporary Arts (LCCA) is recruiting a Lecturer in Hospitality and Event Management in London. This full-time, permanent higher education role involves undergraduate teaching across Levels 4 to 6 in Hospitality Management and Event Management. You will combine academic knowledge with industry experience to deliver engaging teaching, assessment and student support. About LCCA At LCCA, we combine academic learning with real-world industry experience, helping students develop the confidence, knowledge and practical skills to pursue their chosen careers. Our diverse student community is central to our work. We aim to create an inclusive learning environment where students feel supported, valued and able to reach their potential. About the Role You will plan and deliver undergraduate lectures and learning activities, assess student work and provide constructive feedback and academic support. Your teaching will connect contemporary hospitality and events industry practice with sustainability, employability and digital skills. You will also contribute to curriculum development, quality assurance and the wider student experience. Key Responsibilities Plan, prepare and deliver engaging teaching across Hospitality and Event Management modules at Levels 4 to 6. Create inclusive learning environments for students from diverse educational and cultural backgrounds. Use digital learning technologies and industry-relevant materials to enhance student engagement. Embed contemporary hospitality and event practices, sustainability, employability and digital skills within teaching. Design, administer and mark assessments in line with institutional regulations. Provide timely, constructive and developmental feedback to students. Participate in moderation and standardisation activities and support academic integrity. Support student retention, progression and achievement, referring students to additional services where appropriate. Contribute to curriculum development, review and enhancement in line with industry developments, QAA Subject Benchmarks and relevant professional standards. Incorporate employer engagement, guest speakers, field visits and live projects where appropriate. Engage with student feedback, quality assurance processes and continuous improvement activity. About You You will be an engaging higher education lecturer who can connect academic theory with hospitality management and events practice. You will be confident teaching students from varied backgrounds and committed to supporting their learning and professional development. Essential Requirements Postgraduate qualification in Hospitality Management, Event Management or a related discipline, or equivalent professional experience. Recognised teaching qualification, such as a Postgraduate Certificate in Higher Education (PGCert) or equivalent. Experience teaching across Levels 4 to 6. Ability to use digital learning technologies effectively. Commitment to inclusive teaching and student success. Strong communication and teamwork skills. Desirable Requirements PhD or professional doctorate in a related discipline. Fellowship of Advance HE (FHEA), or willingness to work towards it. Extensive industry experience within hospitality, events or a related sector. Experience in curriculum design and programme development. Research and publication record or evidence of scholarly activity. Experience supervising undergraduate research projects. Understanding of quality assurance processes and academic regulations. Why Join LCCA? Inspire the next generation of hospitality and event professionals. Bring your industry experience directly into the classroom. Work with a diverse and ambitious student community. Contribute to curriculum development and innovative learning experiences. Access ongoing professional development, training and mentoring. Build your academic career within a growing Higher Education institution. What We Offer Competitive salary and annual leave entitlement. Pension scheme and Season Ticket Loan, subject to eligibility. Vision Express Eye Care Vouchers. Professional development and training opportunities. Employee wellbeing support and counselling services. Employee discounts and rewards platform. Refer-a-friend scheme, career progression opportunities and staff networking activities. Career Development and Progression At LCCA, we are committed to investing in our people and supporting long-term career growth within Higher Education. This role offers opportunities to develop through teaching, curriculum design, scholarly activity, programme leadership and wider academic responsibilities. Our Approach We are committed to ensuring our workforce reflects our diverse student population and to increasing representation across age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background. We are also committed to providing reasonable adjustments to candidates who require support during the recruitment process. Please contact the LCCA Talent Acquisition Team at collegedivisionrecruitment@gus.global . Right to Work Applicants must have the right to work in the UK. Additional Information LCCA operates seven days a week, so evening and weekend working may be required on a rota basis. Apply Now Ready to bring Hospitality and Event Management to life for our students? Apply to join LCCA and help students connect their learning with future careers. Click Apply to submit your application.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Customer Success Operations Specialist - Location: Espoo, Finland - Department: Customer Success, Missions Line of Business - Reports to: Director, Customer Success, Missions - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: As a Customer Success Operations Specialist, you’ll run the operating rhythm behind ICEYE’s Missions Customer Success model. Missions delivers sovereign SAR satellite programs to governments worldwide, and Customer Success stays with these customers from go-live through operations, renewal and expansion. Program Managers and Customer Success Managers in each market own the relationships; you own what keeps them running smoothly: the governance calendar, pre-reads, meeting minutes, action registers and follow-up. You’ll make sure every internal review and customer meeting happens on time, is well prepared, ends with clear decisions, and that every action is closed. Within six months, you will independently drive the cadence across all target accounts. This ensures our customers stay satisfied, building the baseline for a long-lasting relationship.     WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Own the governance calendar for all Missions customer accounts, planned a quarter ahead and sized by account tier. Trigger extra reviews when something material changes, such as a major incident, a procurement shift or a renewal risk. - Prepare, run and document the recurring forums: the monthly Customer Pulse review and Operational and Service Reviews, and the quarterly Internal Account Reviews, Executive Reviews (QBRs), Portfolio Reviews and Voice of Customer syncs with Product. Run the full QBR cycle end to end for strategic accounts. - Feed Customer Success input into existing forums (PMO Steering Group, sales pipeline, go-live working groups and LoB leadership) and track the follow-ups. - Coordinate customer reviews with local Program Managers, Customer Success Managers, local ICEYE CEOs and functional experts, covering agendas, invitations, pre-reads, logistics and customer visits to Espoo, including community formats. - Own the action, risk and decision registers. Chase open actions, escalate overdue items early and close the loop with customers on every commitment. - Keep the Customer Dashboard, one-page Account Briefs and portfolio reporting current. - Support running CSAT pulses after major interactions and NPS around QBRs, track recovery plans for detractors, and capture and quantify customer requirements for the product roadmap. - Turn the operating model into playbooks and templates, and automate reminders, reporting and dashboards in Jira, Slack and Salesforce, using AI tools where they save time.   WHAT WE’RE LOOKING FOR Must haves: - Hands-on experience in business operations, PMO, customer success operations or program coordination, ideally in B2B or B2G technology - Proven experience running a governance or operating rhythm across many stakeholders, functions and time zones - Strong follow-through: you track actions to closure without being prompted, while keeping strong working relationships with stakeholders - Excellent written English for agendas, pre-reads, minutes and executive summaries - Confidence building and maintaining dashboards and reports in Google Sheets or Excel, Jira, Salesforce or similar tools - Discretion with sensitive customer information - A structured, calm way of working when priorities shift and several reviews run in parallel - Hands-on use of automation or AI tools to cut manual reporting and follow-up   Nice to haves: - Experience in space, defence, government or other regulated programs - Familiarity with customer success practice: QBRs, health scores, CSAT and NPS, Voice of Customer - Finnish or other languages   APPLICATION PROCESS - Recruiter interview - Hiring Manager interview - Peer Interview - Take home task + presentation - Interview with SVP Missions - References WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

• Design complex contract review and due diligence tasks. • Develop regulatory compliance and risk assessment scenarios.

Location: Москва Хотите влиять на архитектуру высоконагруженных сервисов и развивать одну из крупнейших платформ в страховой и финансовой сфере? Мы ищем **сильного Senior Java-инженера или архитектора**, который способен принимать технические решения, проектировать отказоустойчивые распределённые системы и вести команду по лучшим инженерным практикам. Обязанности * Разрабатывать серверную часть мобильного приложения, обеспечивая надежность и масштабируемость сервисов. * Проектировать архитектуру микросервисов и ключевых backend-компонентов высоконагруженного мобильного приложения. * Прорабатывать нефункциональные требования: отказоустойчивость, масштабирование, производительность, наблюдаемость (observability). * Вести команду в технических решениях: формировать архитектурное видение, проводить tech-grooming и участвовать в декомпозиции задач. * Проводить code review, внедрять инженерные практики и контролировать качество кода. * Разрабатывать сложные backend-модули и интеграционные сервисы (REST/gRPC/SOAP, Kafka/RabbitMQ). * Участвовать в построении CI/CD, оптимизации инфраструктуры, внедрении SRE-практик. * Выступать техническим экспертом для команды и бизнеса: оценка рисков, выбор технологий, построение PoC. Требования * **5+ лет коммерческой разработки**, опыт проектирования распределённых систем. * Глубокие знания **Java 17+, Spring Boot, Spring Cloud**, понимание внутренних механизмов JVM. * Опыт проектирования микросервисной архитектуры, знание DDD, интеграционных паттернов, Event-Driven архитектуры. * Владение **RabbitMQ**, умение проектировать очереди, ретраи, дедупликацию, идемпотентность. * Отличное понимание SQL/NoSQL, опыт с **PostgreSQL** оптимизация запросов и схем данных. * Контейнеризация и оркестрация: **Docker, Kubernetes, Helm, GitOps (ArgoCD)**. * Опыт настройки мониторинга и логирования: **Prometheus, Grafana, ELK/Loki**, метрики SLA/SLO. * Участие в построении CI/CD-процессов (GitLab CI, Jenkins). * Навыки работы с SOAP и сложными XML-протоколами (XSD, XPATH, XSLT — как преимущество). * Архитектурное мышление: * Умение проектировать масштабируемые и отказоустойчивые системы. * Глубокое владение паттернами проектирования, SOLID, Clean Architecture. * Участие в high-level дизайне, написание архитектурных документов, схем, RFC. * Опыт ведения команды или технического лидерства. * Умение аргументировать решения, помогать коллегам, структурировать процессы. **Будет плюсом:** * Опыт в банковской, страховой или финансовой сфере. * Знание Kotlin, gRPC, ClickHouse, Cassandra. * Опыт внедрения SRE-подходов: error budgets, постмортемы, автоматизация инцидентов. Условия * Гибридный формат работы (современный офис в Москве, Олимпийский проспект 14) * Льготные ипотечные условия кредитования * Бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров: Okko, Сбер Маркет, Мега Маркет, Самокат, Еаптека и другие * ДМС с первого дня и скидки на страхование для близких * Корпоративная пенсионная программа * Детский отдых и подарки за счет Компании * Обучение за счет Компании: онлайн курсы, неограниченный доступ к библиотеке и обучение на базе Корпоративного университета, тренинги, митапы и возможность получить новую квалификацию

-Проектирование, разработка и поддержка backend-сервисов на NestJS и TypeScript. -Разработка и развитие микросервисной архитектуры, обеспечение отказоустойчивости и масштабируемости.

Location: Magarini About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. As Team Lead for the Magarini LLS Project, you will lead the call center team that carries out outbound follow-up with recipients, by phone and through in-person field visits across Magarini Sub-County. You will own the team’s performance against its KPIs, keep call and field-visit quality high, and make sure every recipient is heard, respected, and supported. You will coach and support agents, handle escalated and sensitive cases, decide when a case needs an in-person visit, and keep the team’s reporting accurate and current. You will work closely with the Call Center Manager and field colleagues, and you are expected to model GiveDirectly’s values and uphold its data integrity and ethical standards. Responsibilities: (A) Performance Management Conduct weekly 1:1 check-ins with all assigned agents, reviewing performance against team KPIs and, where relevant, in-person follow-up outcomes. Lead weekly team huddles covering performance trends, blockers, and updates Own team-level KPIs (Agent Utilization, Speed of Cash, Positive Recipient Experience, and any additional KPIs defined by the Call Center Manager) Manage Performance Improvement Plans (PIPs) end-to-end, including documentation and follow-through (B) Quality Assurance Review a minimum of 4 recorded or side-by-side outbound calls per agent per week against the team's QA rubric Periodically accompany agents on in-person field visits in Kitui to assess the quality of in-person follow-up and eligibility determination Score calls and field visits consistently, and document QA feedback in an auditable format Identify recurring quality gaps and design targeted coaching or refresher training to address them Calibrate QA scoring periodically with the Call Center Manager or peer Team Leads to ensure consistency across teams Track QA score trends over time per agent and flag agents needing additional support before performance drops significantly (C) People Management Conduct at least 30 minutes of coaching per agent per week, grounded in specific call or case examples, separate from performance review and focused on skill growth Support onboarding and integration of any new agents joining the team Manage team attendance and leave planning, ensuring adequate coverage across remote and field days Identify and act on opportunities for morale-building (for example recognition, team check-ins, and addressing burnout risk given the mix of remote and field demands) Maintain healthy team dynamics through proactive conflict resolution Recognize and reinforce both individual and team wins, not just performance gaps Act as the first point of support for agent wellbeing concerns, escalating to the Call Center Manager or People team where appropriate Support agents' growth conversations, even where no formal progression path currently exists, by identifying stretch opportunities within the role (D) Agent Support & Escalations Provide real-time floor support for outbound call queries Handle escalated cases, including deciding whether a recipient needs an in-person visit (for example unreachable recipients, disputed eligibility, or adverse events) Track and follow through on any case handed off from phone-based follow-up to field visit in Kitui During field visits, directly observe and coach agents on in-person follow-up quality Host donors, partners, and leadership during their visits to the Kitui field sites Build and maintain working relationships with internal teams and external stakeholders, including field colleagues and partners, and keep them informed of team progress, risks, and escalations (E) Reporting, Systems & Administration Plan and manage weekly rosters for the team, factoring in the mostly remote structure and scheduled field visit days Generate real-time performance reports using Salesforce, Call Center Studio, and Tableau dashboards Keep trackers (QA logs, coaching logs, case escalations, attendance) accurate and current Proactively flag systemic issues and recommend adjustments Deliver monthly or quarterly refresher trainings on new protocols, products, or system updates Document coaching sessions and PIPs consistently and in an auditable format Key Competencies and Attributes Bachelor's degree in social sciences, development studies, community development, public health, or a related field. At least 3 years of experience in a call center or customer support environment, including at least 1 year leading, supervising, or coaching a team of agents Experience in call center work, quality assurance, including scoring calls against a rubric and giving performance feedback Experience in nonprofit, humanitarian, or development work, or with in-person field follow-up, is an added advantage Knowledge of Salesforce, CommCare, Call Center Studio, SMS Leopard, Tableau, bulk messaging, and AI Assistant tools is an added advantage. Excellent interpersonal, coaching, and conflict-management skills Sound judgment on when a case needs escalation Willingness to travel regularly to field sites across Magarini Sub County/Kilifi County, including remote areas Ability to maintain confidentiality on sensitive recipient cases Genuine people-first instinct, able to balance metrics-driven management with team morale and wellbeing Fluency in the Giriama language is a MUST . Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide !

Location: Chișinău Workplace: onsite Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 6,000 specialists. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Responsibilities: Provide a range of HR services to employees from joining to the expiry of the contract and assist in all matters relating to employment matters Manages onboarding and induction of all new hires Provide operational leadership and hands-on contributions in core existing HR systems and processes Perform various administrative duties to support HR records and administration requirements in line with compliance and record-keeping requirements Manage expats full-cycle employment process, occasional relocation support Perform hands-on contributions to the improvement of HR processes and policies:workforce administration, compensation review, benefits, performance and talent management, training Support of other regional teams on occasional basis Key Requirements: 3+ years of experience in HR Manager / HR Generalist capacity Knowledge of Moldova labor regulations Experience of working with visas and immigration policies, understanding of different types of employment and following procedures Experience of working with external vendors Results-focused mindset, with the ability to work in dynamic environments English level: B2+ We offer: Opportunity to work in one of the most recognized and innovative security manufacturers. Opportunity to take on new challenges, advance your career, and make a meaningful impact. Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.

Заниматься разработкой новых фичей мобильного приложения под iOS; Заниматься проектированием архитектуры приложения;

As our Junior IT Administrator, you'll own the full device and access lifecycle, from a new hire's first laptop to an employee's final offboarding, and build the systems that make it repeatable at scale.

Что предстоит делать: — Проектирование и разработка приложений;

Location: United Kingdom (Hybrid) Workplace: Hybrid Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 Meet the team 👥 Hi, I’m Taten 👋 Chief Operating Officer at Cleo. I lead the teams that help Cleo operate and scale effectively, spanning People & Talent, Legal, Compliance & Policy, Operations, and Partnerships. Together, these teams build the capabilities, relationships, processes and foundations that enable Cleo to grow responsibly while delivering for our customers. We’re looking for people with strong judgment, deep curiosity, and a drive for getting things right. You’ll own your area, move quickly, and stay close to the details all while partnering with leaders and teams across Cleo to solve complex problems and drive meaningful progress. This is a great environment for thoughtful, enterprise-minded people who know when to bring others along and when to seek a different perspective. If you can balance principle with pragmatism, bring clarity to complexity, and want to help build a company that grows with intention, Cleo is a place where you can have real impact. About the Role ✍️ We're looking for an experienced Senior People Partner to join our Partnerships team. You'll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. As a Subject Matter Expert in Engineering and Data Science departments, you'll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management. Key responsibilities for this role include: - Partnering with the Engineering and Data Science business areas to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor. - Administering key company wide programs like the Performance Review Cycle and Performance Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth. - Managing employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on. - Working closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points. - Providing tailored coaching to help up skill our leaders in a meaningful way. - Delivering tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind. - Creating and delivering Learning and Development initiatives to enhance skills across the organisation. - Ideating and execute key work streams and projects within the People Roadmap, autonomously and collaboratively. - Acting as a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges What We're Looking For 🕵️ - 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. - Proven experience partnering with technology teams, specifically Engineering and Data Science. - Experience with Executive Coaching would be a great advantage. - Hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations. - Great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off. - Experience handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information. - Strong interpersonal and stakeholder management skills. Both the what and the how matter to us: explaining requirements and processes is key, but first comes the critical step of gaining stakeholder buy-in. You’ll build strong relationships based on trust and confidence, and have the ability to influence. WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Location: Санкт-Петербург Cбер продолжает реализовывать масштабный проект по созданию технологической HR-платформы нового поколения (PaaS/SaaS). Проект создается с применением лучших практик компонентно-реактивного подхода, у нас совсем нет legacy и есть полная свобода в выборе инструментов. Мы работаем по направлениям: организационный менеджмент, кадровые данные, управления процессами, учет рабочего времени, маршрутизация данных. Создаем новое кадровое ядро на замену SAP HR. У Вас будет отличная возможность не только расширить экспертизу, но и создать совместными усилиями успешный коммерческий продукт, запускать новые функции, влияющие на работу крупнейшего банка страны. Обязанности * проектировать и разрабатывать компоненты SaaS-платформы в рамках микросервисной архитектуры * следить за чистотой кода, разрабатывать unit и end-to-end тесты, участвовать в code review и в фазах релизного процесса * проводить анализ по улучшению производительности сервисов. Требования * уверенное знание Java/Kotlin (используем JDK21), опыт коммерческой разработки (Spring/Spring Boot/Spring Cloud) от 5-х лет * понимание микросервисной архитектуры * опыт работы с SQL/noSQL базами данных, понимание принципов масштабирования * опыт работы с брокерами очередей сообщения (RabbitMQ/ IBM MQ/ Kafka/ ActiveMQ или др.) и библиотеками для тестирования кода * знание подходов проектирования архитектуры высоконагруженных back-end приложений, понимание узких мест * опыт работы в команде разработчиков, организации code-review, понимание git flow. Будет плюсом: * опыт использования Docker, Kubernetes (OpenShift), Kafka и опыт работы с инструментами анализа производительности приложений. Условия * гибридный/ удаленный формат работы (строго из Санкт-Петербурга) * более 400 образовательных программ СберУниверситета для профессионального и карьерного развития * расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа * гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * подписка Прайм с возможностью совместного использования на трёх близких * вознаграждение за рекомендацию друзей в команду Сбера.

• Сопровождение конфигурации 1С Управление холдингом; Требования к кандидату: