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Location: North Macedonia; Bosnia and Herzegovina; Czechia; Croatia; Moldova; Bulgaria; Montenegro Workplace: remote Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDE and an FDX,  Forward Deployed Executives (FDX) own the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs. Forward Deployed Engineers (FDE) embed with a client, map the client workflow, identify the business problem underneath it, design and build a working AI solution, present to the client, and transfer the knowledge to the client's team. Owns technical direction of the whole solution. Senior AI Engineer. When an FDE comes back from the client with the business problem, you will help turn that into an agentic system that runs in production and will be responsible for evaluation, observability, and guardrails.  You'll have real ownership of components and of the technical decisions inside them. Requirements: Mindset Proactive and self-directed; you push for clarity rather than waiting for a ticket Excellent communication and problem-solving skills Comfort with ambiguity and ownership. B2+ English, comfortable collaborating across distributed, multicultural teams. Technical depth 5+ years in software or ML engineering, with production systems you were accountable for. Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes. Shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks. Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production. Strong engineering fundamentals. Full-stack mindset, comfortable across AI, backend development, and cloud infrastructure. Python and/or TypeScript proficiency; depth matters more than stack. Dropped into an unfamiliar codebase, you're productive. Hands-on AWS in production: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus. Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines. You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release. Model and agent monitoring, drift detection. Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs. Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus. MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus. Nice to Have: Experience in one of the industries: financial services, insurance, healthcare. Consulting, professional services, or other embedded customer-facing delivery. AWS and Claude Code Certifications A2A: you can explain agent-to-agent interoperability CI/CD pipeline experience (GitHub Actions, GitLab CI) Practical experience with one or more use cases from the following: NLP, LLMs, and Recommendation engines. Experience in an additional language (Go, TypeScript, or Rust). Experience with Apache Spark, Apache Airflow, Kafkа Responsibilities: Work in a pair with an FDE and an FDX. Build and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Build and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Integrate AI components into backend services and RESTful APIs Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD. Implement LLMOps and AgentOps practices: agent tracing, prompt and version management, cost and latency monitoring, regression testing, drift detection Start from the blueprint, contribute to enablement and handover: clear documentation, runbooks, and pairing with the client engineers who will inherit the system. Feed reusable components and lessons back into the Provectus Blueprints Participate in technical discussions and architectural decisions Conduct model evaluation, improve failure modes you find, optimize model performance, efficiency, and reliability Mentor junior and mid-level AI engineers, conduct code reviews and share knowledge across the team through documentation, presentations, and workshops. What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside FDE and FDX A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire: Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: Ukraine; Spain; Slovakia; Serbia; Yerevan; Slovenia; Poland Workplace: remote Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDE and an FDX,  Forward Deployed Executives (FDX) own the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs. Forward Deployed Engineers (FDE) embed with a client, map the client workflow, identify the business problem underneath it, design and build a working AI solution, present to the client, and transfer the knowledge to the client's team. Owns technical direction of the whole solution. Senior AI Engineer. When an FDE comes back from the client with the business problem, you will help turn that into an agentic system that runs in production and will be responsible for evaluation, observability, and guardrails.  You'll have real ownership of components and of the technical decisions inside them. Requirements: Mindset Proactive and self-directed; you push for clarity rather than waiting for a ticket Excellent communication and problem-solving skills Comfort with ambiguity and ownership. B2+ English, comfortable collaborating across distributed, multicultural teams. Technical depth 5+ years in software or ML engineering, with production systems you were accountable for. Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes. Shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks. Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production. Strong engineering fundamentals. Full-stack mindset, comfortable across AI, backend development, and cloud infrastructure. Python and/or TypeScript proficiency; depth matters more than stack. Dropped into an unfamiliar codebase, you're productive. Hands-on AWS in production: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus. Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines. You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release. Model and agent monitoring, drift detection. Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs. Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus. MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus. Nice to Have: Experience in one of the industries: financial services, insurance, healthcare. Consulting, professional services, or other embedded customer-facing delivery. AWS and Claude Code Certifications A2A: you can explain agent-to-agent interoperability CI/CD pipeline experience (GitHub Actions, GitLab CI) Practical experience with one or more use cases from the following: NLP, LLMs, and Recommendation engines. Experience in an additional language (Go, TypeScript, or Rust). Experience with Apache Spark, Apache Airflow, Kafkа Responsibilities: Work in a pair with an FDE and an FDX. Build and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Build and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Integrate AI components into backend services and RESTful APIs Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD. Implement LLMOps and AgentOps practices: agent tracing, prompt and version management, cost and latency monitoring, regression testing, drift detection Start from the blueprint, contribute to enablement and handover: clear documentation, runbooks, and pairing with the client engineers who will inherit the system. Feed reusable components and lessons back into the Provectus Blueprints Participate in technical discussions and architectural decisions Conduct model evaluation, improve failure modes you find, optimize model performance, efficiency, and reliability Mentor junior and mid-level AI engineers, conduct code reviews and share knowledge across the team through documentation, presentations, and workshops. What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside FDE and FDX A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire: Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: Ukraine; Serbia; Yerevan; Spain; Slovakia; Slovenia; Poland Workplace: remote Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDX; our delivery arc is Sprint → Enable → Realize: Forward Deployed Executive (FDX) owns the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs — revenue growth, cost reduction, risk reduction. Forward Deployed Engineer (FDE) embeds with a client to change how that client operates. You own the method; nobody hands you a ticket. You map the client workflow as it actually happens, identify the business problem underneath it, build a working AI solution, present to the client in the language of outcomes, and transfer it. Provectus maintains industry Blueprints — working systems that have already shipped for a client in the same industry — so you begin from running code and tuning it to this client's specific book, regulators, and operating posture. You will be measured on whether the Business Unit's number moved, not on hours or scope delivered. What You’ll Do: Take the seat Sit with the client and the Forward Deployed Executive at the start of an engagement. Learn the function from inside, not from a requirements doc, and redesign the function from first principles. Reach working fluency in a new domain — insurance underwriting, healthcare revenue cycle, asset flow. Build Design and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Implement and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Define what working means, instrument it, and let the evals drive the design. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD, automated testing, monitoring, and maintainable after we leave. Hand the system over to the client. Start from the blueprint, and feed the blueprint. What you learn in the field becomes the baseline the next engagement starts from. Lead architecture reviews, produce technical design documents, and contribute to standards. Mentor engineers and share knowledge across the team. Own the outcome. Work in a pair with a FDX who carries the Business Unit’s KPIs. Your work is measured against the same number. Own the technical direction of technical proposals and scoping. Drive adoption. Change management is part of the engineering job here. Be credible with the customer’s engineers and their executives. Shape what we commit to before we commit to it. What You’ll Bring: Mindset Proactive and self-directed; identify problems before they're handed to you Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job B2+ English, comfortable collaborating across distributed, multicultural teams Client Engagement You are willing to spend time understanding and doing someone else’s job on the client's side before you write a line of code Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO, presenting outcomes to them You can produce a scoped, phased delivery plan with clear deliverables, dependencies, and risks — and estimate what it will cost to build and to run Technical depth 7+ years building and running production systems. Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes Designed and shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack. Experience in making and defending architectural trade-off decisions Hands-on AWS production depth: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release Model and agent monitoring, drift detection Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus Nice to have: Prior experience as a founder, CTO, or engineering leader who has chosen to return to individual contribution Experience in one of the industries: financial services, insurance, healthcare Consulting, professional services, or other embedded customer-facing delivery A2A: you can explain agent-to-agent interoperability AWS and Claude Code Certifications CI/CD pipeline experience (GitHub Actions, GitLab CI) Experience in an additional language (Go, TypeScript, or Rust) Experience with Apache Spark, Apache Airflow, Kafkа What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire: Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: North Macedonia; Montenegro; Moldova; Bulgaria; Czechia; Bosnia and Herzegovina; Croatia Workplace: remote Provectus is an AWS Premier Partner and an Anthropic Strategic Partner , working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDX; our delivery arc is Sprint → Enable → Realize: Forward Deployed Executive (FDX) owns the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs — revenue growth, cost reduction, risk reduction. Forward Deployed Engineer (FDE) embeds with a client to change how that client operates. You own the method; nobody hands you a ticket. You map the client workflow as it actually happens, identify the business problem underneath it, build a working AI solution, present to the client in the language of outcomes, and transfer it. Provectus maintains industry Blueprints — working systems that have already shipped for a client in the same industry — so you begin from running code and tuning it to this client's specific book, regulators, and operating posture. You will be measured on whether the Business Unit's number moved, not on hours or scope delivered. What You’ll Do: Take the seat Sit with the client and the Forward Deployed Executive at the start of an engagement. Learn the function from inside, not from a requirements doc, and redesign the function from first principles. Reach working fluency in a new domain — insurance underwriting, healthcare revenue cycle, asset flow. Build Design and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Implement and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Define what working means, instrument it, and let the evals drive the design. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD, automated testing, monitoring, and maintainable after we leave. Hand the system over to the client. Start from the blueprint, and feed the blueprint. What you learn in the field becomes the baseline the next engagement starts from. Lead architecture reviews, produce technical design documents, and contribute to standards. Mentor engineers and share knowledge across the team. Own the outcome. Work in a pair with a FDX who carries the Business Unit’s KPIs. Your work is measured against the same number. Own the technical direction of technical proposals and scoping. Drive adoption. Change management is part of the engineering job here. Be credible with the customer’s engineers and their executives. Shape what we commit to before we commit to it. What You’ll Bring: Mindset Proactive and self-directed; identify problems before they're handed to you Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job B2+ English, comfortable collaborating across distributed, multicultural teams Client Engagement You are willing to spend time understanding and doing someone else’s job on the client's side before you write a line of code Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO, presenting outcomes to them You can produce a scoped, phased delivery plan with clear deliverables, dependencies, and risks — and estimate what it will cost to build and to run Technical depth 7+ years building and running production systems. Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes Designed and shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack. Experience in making and defending architectural trade-off decisions Hands-on AWS production depth: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release Model and agent monitoring, drift detection Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus Nice to have: Prior experience as a founder, CTO, or engineering leader who has chosen to return to individual contribution Experience in one of the industries: financial services, insurance, healthcare Consulting, professional services, or other embedded customer-facing delivery A2A: you can explain agent-to-agent interoperability AWS and Claude Code Certifications CI/CD pipeline experience (GitHub Actions, GitLab CI) Experience in an additional language (Go, TypeScript, or Rust) Experience with Apache Spark, Apache Airflow, Kafkа What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire: Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: Worldwide Workplace: hybrid POSITION SUMMARY At Aroya Cruises, the Rigging & Automation Technician is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Aroya Entertainment product to our Guests inside the ship by ensuring the movement of all automated stage equipment, rigging, safety devices and managing the safety of personnel on stage, The Rigging & Automation Technician must be able to perform a basic troubleshooting of the Automation & Rigging System and related equipment and must be able to adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Rigging & Automation: Demonstrates a detailed knowledge of rigging and automation, with the ability to operate the stage automation control system in a safe and effective manner. Manages the system during rehearsals, shows, set up etc. to ensure maximum safety for all involved. Directs all scenic changeovers and ensures they are completed in a safe and timely manner. Advanced knowledge of technical theatrical productions, and safe rigging practices. Intermediate to Advanced knowledge of backstage environment and operation. Intermediate to Advanced knowledge of various automation systems including (but not limited to) Eris, Nomad, Acrobat, Visual Stage control systems. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Communication: Maintains ongoing communication with Entertainment Technical Manager, Stage supervisor and team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Always enforces the company policies and procedures. Inspect and keep updated Auditable records as per QMS regarding safety of the automation and rigging equipment. Responsible for the safekeeping of the entire automation & rigging equipment. Equipment Management/Maintenance: Manages the inspection of scenic installations after changeovers with Stage Supervisor to ensure that all props and equipment are secure and safe. Assists the onboard Electronics Engineer (Hotel) for preventive maintenance and cleaning of all automation & rigging equipment and control system. Maintains up to date auditable records of all shows and changes. Maintains up to date auditable records of all shows and changes. Must provide detailed and accurate Tracking Sheets, Safety Checklist to Stage Supervisor and/or Entertainment Technical Manager Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Carries out any other duty which may be reasonably requested by the Entertainment Technical Manager, Stage Supervisor or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. Must be able to work and excel in a team environment and individually. Must have detailed knowledge of rigging and automation, and an overview of all technical systems Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Russia Workplace: remote We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs. Key Responsibilities Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth. Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives. Propose new products, features, and solutions to drive customer value and support their ongoing success. Act as the voice of the customer internally , liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. Own the execution of customer deliverables , ensuring internal stakeholders are aligned and accountable. Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship. Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback. Identify and support upsell and expansion opportunities , contributing to revenue growth through long-term relationship development. Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level. Qualifications Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. Excellent communication, presentation, and problem-solving skills. English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. Comfortable working cross-functionally with product, engineering, and sales teams. Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. Experience in industry, e.g., gaming, SaaS, fintech is a plus. Why Join Us Opportunity to work with top-tier clients and make a measurable impact. A dynamic, collaborative team culture that values innovation and initiative. Continuous learning and growth opportunities within a global organization. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment

Location: Worldwide Workplace: hybrid POSITION SUMMARY Stage Supervisor is a key leader in the Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in ensuring all technical elements of the Theater Entertainment program are delivered to the highest standard The Stage Supervisor, with the support of the Asst. Stage Supervisor directs and supports the Rigging & Automation Technician and Theater - Technical Stage Staff in the operation of all Entertainment areas onboard the vessel, ensuring the daily responsibilities of administration, supervision and leadership for all Audio-Visual equipment and personnel. The Stage Supervisor must have experience in handling technical equipment: such as sound, light and rigging and have strong working knowledge of all the onboard entertainment technical systems and excel in team management, problem-solving, conflict resolution, and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Technical Stage Supervision: Acts as an audio-visual troubleshooter to help solve any equipment or stage problems and informs the Entertainment Technical Manager and appropriate onboard Engineering Personnel. Manages the usage and operational maintenance of all audio-visual equipment, and the general operations of this equipment for performances by entertainers, as well as all programmed activities by the entertainment staff. Provides technical management for shows and activities. Supervises and coordinates the daily schedules for the Rigging & Automation Technician and Theater - Technical Stage Staff. Practices the art of delegation with the Lights and Sound Team during peak times, while at the same time leading by example. Responsible for the projection of any films and/or video movies or other material. Designs or oversees the design of lighting, sound, and stage effects for featured entertainers. Performs daily physical reviews of all lounges and venues daily to verify that the lighting and audio levels are operating at optimal levels. To act as the show caller when required. Event Execution: Oversees key events throughout the voyage, ensuring they adhere to brand standards and SOPs. Maintains high attention to detail to optimize the guest experience, including sound, lighting, and staging Guest Interaction: Provides daily interaction with Guests and provides outstanding customer service and delivery. Attends passenger functions as required by Head of Department. Meeting Leadership: Leads regular meetings with direct reports and attends departmental meetings as required. People and Team Management: Directs, coaches, supports, supervises and evaluates (in conjunction with the Entertainment Technical Manager) the job performance of the Asst. Stage Supervisor, Rigging & Automation Technician and Theater - Technical Stage Staff. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Observes and evaluates all and their work procedures to ensure company standards in quality and service are met. Managing, with direct reports, any performance improvement requirements and always fostering a positive and respectful work environment. Team Training: Provides on the job training and coaching to staff members to strengthen their current performance and preparation for possible advancement. Technical Maintenance: Assists the Entertainment Technical Manager in conducting regular inspections of all Entertainment areas ensuring that any shortfalls in cleanliness or standards are corrected. Maintains complete records of equipment failures and requests for repair or replacement. Also keeps records of equipment that has been repaired and returned to service, or replacement equipment that has been provided. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste. Technical Inventory: Maintains up-to-date documentation of inventory related to both equipment and supplies. This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. Communication: Maintains ongoing communication with the Entertainment Technical Manager and direct reports to ensure alignment and address any needs or concerns. Directs weekly meetings for Rigging & Automation Technician and Theater - Technical Stage Staff. in order to resolve any issues that may arise in certain areas. Guest Experience: Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with  protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Theater Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends meetings, training activities, courses and all other work-related activities as required. SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions. Exhibits strong management and leadership skills In Depth working knowledge of Dante Audio Networks, Digico & Grand MA show control systems. Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity. Must be able to work and excel in a team environment and individually. Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY Entertainment Technical Manager is a key leader in the Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Cruise Director in ensuring all technical elements of the ship wide Entertainment program is delivered to the highest standard The Entertainment Technical Manager directs and supports the Entertainment Technicians in the operation of all Entertainment areas onboard the vessel and assists in ensuring the daily responsibilities of administration, supervision and leadership for the Entertainment technicians are performed. The Entertainment Technical Manager must have a strong working knowledge of all the onboard entertainment technical systems and equipment and excel in team management, problem-solving, conflict resolution, and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Technical Entertainment Management: Directs, coaches, supports and supervises the performance of the Entertainment Technicians while assisting the Cruise Director in the daily Entertainment operation onboard. Schedules and oversea Entertainment operations and all technical standards, including broadcast and interactive TV system operations. Must be fully familiar with all the entertainment operations, show content, duration and nature of performances, costs associated if any and possess a detailed knowledge of entertainment and cruise programs. Coordinates production plans with Stage Supervisor. Oversees all Entertainment Technical Staff, VR and Arcade and Broadcast & Multimedia Technicians. Maintains the entertainment program in accordance with the standard operating procedures. Where needed, assign additional duties and responsibilities to technicians. Program Planning; Coordinates with the Cruise Director and Assistant Cruise Director regarding the performances and usage of the various showrooms and lounges to ensure consistent technical support of all meeting, activities, and entertainment for special group functions such as but not limited to charters, promotional and marketing presentations. Ensures all technical elements event programs are delivered effectively and efficiently to create a program that is appropriate and aligned with the current guest demographic.   Event Execution: Oversees key events throughout the voyage, ensuring they adhere to brand standards and SOPs. Maintains high attention to detail to optimize the guest experience, including sound, lighting, and staging Guest Interaction: Provides daily interaction with Guests and provides outstanding customer service and delivery. Attends passenger functions as required by Head of Department. Meeting Leadership: Leads regular meetings with direct reports and attends departmental meetings as required. Digital Scheduling Management: Manages and oversees the operation and data entry of the digital scheduling tool for events and work hours. Schedule and oversee entertainment operations and all technical standards, including broadcast and interactive TV system operations. People and Team Management: Directs, coaches, supports and supervises the performance of the Entertainment Technicians while assisting the Cruise Director in the daily Entertainment operation onboard. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Observes and evaluates all Entertainment Technical staff and their work procedures to ensure company standards in quality and service are met. Managing with direct reports any performance improvement requirements and always fostering a positive and respectful work environment. Team Training: Provides on-the-job training and coaching to staff members to strengthen their current performance and preparation for possible advancement. Technical Maintenance: Assists the Assistant Cruise Director in conducting regular inspections of all Entertainment areas ensuring that any shortfalls in cleanliness or standards are corrected. Oversees ship wide entertainment systems, and ensure they perform as designed. Technical Inventory: Maintains current and up to date account of the inventory of Entertainment Technical and non-technical items. Communication: Maintains ongoing communication with Cruise Director, Assistant Cruise Director, Stage Supervisor and all direct reports to ensure alignment and address any needs or concerns Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Entertainment Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends any meetings or inspections as required or deemed necessary by ship’s management. SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions. Exhibits strong management and leadership skills In depth working knowledge of Dante Audio Networks, Digico & Grand MA show control systems, VR and Arcade, rigging and automation and Broadcasting. Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity. 31/12/2026

Location: Worldwide Workplace: hybrid YOUR ROLE: The Kids & Teens Manager has overall responsibility for delivery and management for all Kids and Teen functions and programming throughout the Kids and Teens Facilities and delivering a ‘Remarkably Arabian’ experience to our guests. To ensure the Kids & Teens programming is designed specifically for children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment. You would be responsible for all the tailored Kids and Teens areas our “Sailors Shore” and “Teens Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths – 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old. MAIN DUTIES AND RESPONSIBILITIES Planning, implementation and development of our Kids and Teens activity programme offering. Oversees the assignment of duties, responsibilities and schedules of staff and activities. Oversees all Kids & Teens programming, daily activities and quality in all venues. Works collaboratively with other Hotel Officers to maintain quality and maximise profit. Responsible for ensuring accurate and timely administration and reporting for the Youth & Teen department. Provides the Broadcast Manager with information for the digital signage and daily programme. Responsible for delivering on Kids & Teens equipment and consumables budgets. Frequently engages with Live Business Account Manager ashore and provides feedback and suggestions to increase Guest satisfaction. Responsible for investigating and resolving Kids & Teens programme quality and service complaints in a timely fashion and notifies Hotel General Manager of such. Mentors and develops the Kids & Teens Supervisor and team, providing on-the-job training Maintains positive relations with all Guests and ensures interaction at every opportunity. Ensuring the safety and supervision of all children participating in our activity programme. Follow and implement all ship Policies and Procedures as outlined in the Company/Ships Manual. Adhere to all Safeguarding policies and procedures and report any concerns immediately. Implement and develop all activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations. Learn and deliver our additional family Activities, helping to achieve onboard revenue targets. Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift Be a good positive role model and ensure a safe cruise experience for young guests. communicate with parents/Guardians in a positive and professional manner. ADDITIONAL RESPONSIBILITES: Prepare appraisals for individuals under their remit in accordance with policies. Attends Guest functions as required by Head of Department. Partake in inspections, trainings and meetings as required by Head of Department. Participate in embarkation and emergency procedures. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Lead and Motivate using the Aroya Leadership Model. Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues BEHAVIOURS: We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’. For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing. We believe that our greatest assets are our people, those who serve and those whom we serve We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly We take an active part in the operational and departmental training we receive and suggest ways of reducing risks We engage with our guests and seek advice when unsure of how to ‘do the right thing’ We always work according to the Aroya Values VALUES: ENRICHING– Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast. INSPIRING – Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops GENEROUS- Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience.     RESPECTFUL- Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security. SKILLS REQUIRED: Previous experience as a Kids and/or Teens Manager managing a team within the Education or Entertainment sectors Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma 1+ year practical experience working with Kids/Teens after achieving your relevant childcare qualification Safeguarding knowledge Clear DBS/Police check national and international Proven people skills along with conflict resolution, counselling, mediating and motivational skills. All certificates as required by the STCW code for this position. Good command of the English Language, knowledge of the Arabic language is beneficial. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore. 31/12/2026

Location: Worldwide Workplace: hybrid The Kids & Teens Team members are responsible for creating, hosting and providing a wonderful and unforgettable holiday experience for our youngest guests. This is delivered all within state-of-the-art facilities, allowing children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment. You would be working in the tailored Kids & Teens areas our “Sailors Shore” and “Teen Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths – 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old. MAIN DUTIES AND RESPONSIBILITIES Ensuring the safety and supervision of all children participating in our activity programme. Follow and implement all AROYA Cruise Saudi ship Policies and Procedures as outlined in the Company/Ships Manual. Adhere to all Safeguarding policies and procedures and report any concerns immediately. Lead, host and develop on our activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations. Learn and deliver our additional family Activities, helping to achieve onboard revenue targets. Complete guest embark and debark duties as directed by the Kids & Teens Manager Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift. Be a good positive role model and ensure a safe cruise experience for young guests. Communicate with parents/Guardians in a positive and professional manner. Assist in the planning, implementation and development of our kids and teens activity programme offering. ADDITIONAL RESPONSIBILITES: Partake in inspections, trainings and meetings as required by Head of Department Abiding by rules and regulations set by AROYA Cruise Saudi and/or ship’s command and attend all training programs as specified by SCL (including all inspections, safety drills & training exercises, Environmental Training and Corporate Training Programmes). Participate in embarkation and emergency procedures Ensure that delivery standards are upheld, and SOPs followed for all activities Demonstrate the Aroya Values. Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues AROYA BEHAVIOURS: We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’ For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing. We believe that our greatest assets are our people, those who serve and those whom we serve We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly We take an active part in the operational and departmental training we receive and suggest ways of reducing risks We engage with our guests and seek advice when unsure of how to ‘do the right thing’ AROYA VALUES: ENRICHING– Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast, INSPIRING – Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops GENEROUS- Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience. RESPECTFUL- Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security. SKILLS REQUIRED: Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma 1+ year practical experience working with kids/teens after achieving your relevant childcare qualification Safeguarding knowledge Clear DBS/Police check national and international Proven people skills along with conflict resolution, counselling, mediating and motivational skills. All certificates as required by the STCW code for this position. Good command of the English Language, knowledge of the Arabic language is beneficial. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY  Technical Stage Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Stage Supervisor, Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by delivering basic maintenance, repair and operation of live stage and backstage equipment for all shows performed in the main theatres. The Theater - Technical Stage Staff must be able to understand and react quickly to new directions in a fast-paced environment and adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Technical Stage (Theater): Demonstrates ability to assist in performing preventive maintenance & basic repair on scenery including general carpentry, scenic painting, and other maintenance responsibilities as required. Cleans and maintains the backstage areas including workshops. Assists with under stage cleaning, to ensure safe & efficient operation. Performs specific backstage track during performances in theatre with the ability to change directions in a timely manner. Assists with all scenic changeovers and ensures they are completed in a safe and timely manner. Assists with the arrangement of scenery and props on stage as directed during rehearsals, shows, & changeovers. Maintains the overall look and quality of scenic items and personal props. To be able to assist other technicians whenever needed. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Communication: Maintains ongoing communication with Stage Supervisor, Assistant Stage Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Coordinates with the Stage Supervisor, Assistant Stage Manager and Entertainment Technical Manager to deliver accurate maintenance tracking sheets during position handover. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Always enforces the company policies and procedures. Attends meetings, training activities, courses and all other work-related activities as required. Manages safety requirements during rehearsals, shows, and changeovers to ensure maximum safety for all involved especially when automation movement is taking place. Equipment Management/Maintenance: Reports any equipment in need of repair or replacement to the Stage Supervisor. Maintains and updates records of all shows and changes to backstage tracks, rigging & scenic changes. Maintains and updates auditable inventory of all entertainment props and equipment. Inspects on a weekly basis all electrical cabling for scenic, automation, and lighting; reports any defects to the Supervisor. Maintains and inspects all equipment. Inventory Management: Conducts monthly inventory counts and daily checks on inventory in order to ensure that all props and items are available for the shows Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Performs other duties which may be reasonably requested by the Stage Supervisor, Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. All team members must be physically fit to the job required including lifting more than 25 pounds. Must be able to work and excel in a team environment and individually. Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY Shipwide Sound & Light Technician is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by being responsible for the use/operation, movement, and storage of all audio-visual equipment as delegated/assigned by the Technical Entertainment Manager for performances by entertainers, as well as all programmed activities by the entertainment staff. The Shipwide Sound & Light Technician must be able to act as audio-visual troubleshooter to help solve any equipment or staging problems as delegated by the Entertainment Technical Manager and must be able to adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Light & Sound: Demonstrates intermediate to advanced knowledge of standard theatre operations including, Audio and Lighting operations, has the ability to set, strike, operate or otherwise work with relative Audio-Visual (AV) equipment as instructed by the Entertainment Technical Manager in accordance with the specific disciplines assigned. Sets up any appropriate venue where a lecture or other activity may be conducted, as required by the Assistant Cruise Director and Cruise Director. Designs or implements the design of lighting, sound, and stage effects for Featured Entertainers/Musicians as assigned. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries.   Communication: Maintains ongoing communication with Entertainment Technical Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Always enforces the company policies and procedures. Attends meetings, training activities, courses and all other work-related activities as required. Equipment Management/Maintenance: Reports any equipment in need of repair or replacement to the Entertainment Technical Manager Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Additional Duties: Carries out any other duty which may be reasonably requested by the Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. Must be able to work and excel in a team environment and individually. Must be able to adapt to confined and sometimes limited living conditions for extended periods of time. Must be flexible in terms of last minute changes in itineraries, activities and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY  Assistant Stage Supervisor is a key leader in the Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Stage Supervisor in ensuring all technical elements of the Theater Entertainment program are delivered to the highest standard The Assistant Stage Supervisor under the supervision of the Stage Supervisor directs and supports the Rigging & Automation Technician and Theater - Technical Stage Staff in the operation for all Entertainment areas onboard the vessel. They assist in ensuring the daily responsibilities of administration, supervision and leadership for all Audio-Visual equipment and personnel. The Assistant Stage Supervisor must have intermediate to advanced knowledge of standard theatre operations including, Audio, Lighting and backstage operations and excel in team management, problem-solving, conflict resolution, and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Technical Stage Supervision: Acts as audio-visual troubleshooter to help solve any equipment or stage problems and informs the Stage supervisor. Assists in the management of the usage and operational maintenance of all audio­visual equipment, and the general operations of this equipment for performances by entertainers, as well as all programmed activities by the entertainment staff. Assists in providing technical management for shows and activities and in the preparation of the schedules of all the technicians to support all onboard shows, events, and activities as per the daily program created by the Cruise Director. Reports to the Stage Supervisor to resolve any scheduling conflicts. Creates a monthly all day duty rotation for the Rigging & Automation Technician, Theater - Technical Stage Staff. Responsible for the projection of any films and/or video movies or other material. Designs or oversees the design of lighting, sound, and stage effects for featured entertainers. Event Execution: Oversees key events throughout the voyage, ensuring they adhere to brand standards and SOPs. Maintains high attention to detail to optimize the guest experience, including sound, lighting, and staging Guest Interaction: Provides daily interaction with Guests and provides outstanding customer service and delivery. Attends passenger functions as required by Head of Department. Meeting Leadership: Alongside the Stage Supervisor, leads regular meetings with direct reports and attends departmental meetings as required. People and Team Management: Directs, coaches, supports, supervises, and evaluates (in conjunction with the Stage Supervisor) the job performance of the Rigging & Automation Technician and Theater - Technical Stage Staff. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Observes and evaluates all and their work procedures to ensure company standards in quality and service are met. Practices the art of delegation with the technical team during peak times, while at the same time leading by example. Managing with direct reports any performance improvement requirements and always fostering a positive and respectful work environment. Team Training: Provides on the job training and coaching to staff members to strengthen their current performance and preparation for advancement and to schedule weekly training sessions for backstage succession planning. Technical Maintenance: Performs weekly inspections of all entertainment venues and areas to ensure all technicians are keeping entertainment technical areas clean, organised, and safe. Coordinates with the Electronics Engineer to schedule and assist in preventative maintenance and cleaning. Manages the security of all entertainment areas and equipment; ensures that all lockers and booths are kept locked when not in use and all microphones and equipment are removed from bandstands and kept in a secure location. Technical Inventory: Maintains up-to-date documentation of inventory related to both equipment and supplies. This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies, and equipment to ensure that a regular check on inventory is carried out to guarantee that the vessel has sufficient consumables. Communication: Maintains ongoing communication with the Stage Supervisor, Entertainment Technical Manager and Assistant Cruise Director and direct reports to ensure alignment and address any needs or concerns. Directs weekly meetings for Rigging & Automation Technician and Theater - Technical Stage Staff to resolve any issues that may arise in certain areas. Guest Experience: Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Theater Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends meetings, training activities, courses and all other work-related activities as required. Guest Experience: Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Theater Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends meetings, training activities, courses and all other work-related activities as required. SKILLSDemonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions.Exhibits strong management and leadership skillsIn Depth working knowledge of Dante Audio Networks, Digico & Grand MA show control systems.Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity.Must be able to work and excel in a team environment and individually.Must be flexible in terms of last-minute changes in itineraries, activities, and events. 31/12/2026

Location: Worldwide Workplace: hybrid POSITION SUMMARY At Aroya Cruises, the VR & Arcade Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by hosting and assisting on the VR and arcade equipment. The VR & Arcade Staff must be knowledgeable in operating the entire VR/ Arcade machines and equipment. They must excel in, trouble shooting and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Entertainment Delivery: Demonstrates understanding and ability to host and assist on the VR and arcade equipment, able to rectify or trouble shoot basic machine malfunctions and ensuring a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. VR & Arcade Management: Prepares the VR/ Arcade venues for business each day. Ensures the stipulated venue opening and closing hours are strictly adhered to. Ensures the daily opening and closing procedures of the arcade are followed. Maintains daily log book and submits daily operational report to the Entertainment Technical Manager Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Partners with The Shore Excursions Team to escort guests on tours during port calls, enhancing guest engagement. Communication: Maintains ongoing communication with Entertainment Technical Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Equipment Management/Maintenance: Monitors out-of-order machines and adopt a pro-active maintenance approach reporting to Entertainment Technical Manager any equipment malfunctions or problems. Maintains library of all the machines and simulator manuals, spare part manuals and other reference material. Conduct a weekly calibration of VR/Arcade machines and create a report sheet for reference. Plans and supervises regular maintenance checks on the VR / Arcade machines and ensures that the maintenance log is updated regularly Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Enforces the company policies and procedures at all times. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Guest Satisfaction: Monitors Guest Satisfaction scorecards in relation to the broadcast operation and service provided. Follows up on necessary points raised or observed Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Additional Duties: Performs any other duty which may be reasonably requested by the Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. 31/12/2026

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers get the right answer quickly and delivering consistent results across quality, speed, productivity, and customer satisfaction. The role combines direct leadership of channel teams with close partnership across CX Operations, CX Specialized teams, CX AI Ops, and Product Operations. You will develop strong managers and frontline teams, create real accountability, and stay close enough to the work to understand where customers and teams are getting stuck. You will translate the department’s direction into clear priorities, stronger operating routines, and measurable improvements across Phone, Email, and Chat. Because Ramp’s CX team sits within the Product organization, this role has close ties to the technical teams and products our customers use every day. That proximity gives CX a unique opportunity to turn frontline insight into better workflows, stronger product feedback loops, and an AI-powered way of working. This role is a strong fit for a thoughtful, hands-on leader who learns quickly, raises the bar, and makes clear decisions in a fast-changing environment. You are comfortable owning the day-to-day, rolling up your sleeves to understand the work and the product deeply, developing people, setting high standards, and turning complex problems into clear plans that improve outcomes for customers and teams. You will help define how managers lead, how frontline teams use AI and automation, where human judgment matters most, how channels work together, and how CX scales through Ramp’s next chapter. If you love building high-performing teams, solving hard operational problems, and helping customers win through rapid product, business, and AI-driven change, this role is for you. WHAT YOU’LL DO - Own day-to-day channel execution — lead Phone, Email, and Chat teams, stay close to the work, and drive frontline performance across customer satisfaction, quality, service levels, resolution quality, and productivity. - Develop CX leadership — coach Managers, set clear expectations, and build accountability for team performance and customer outcomes. - Serve as an escalation point — help resolve high-priority customer and internal escalations, bringing sound judgment, urgency, and clear communication to complex issues. - Improve tools, workflows, and channel execution — use product knowledge, customer feedback, quality findings, and performance data to improve operating routines, resolve cross-channel trade-offs, and partner with CX Operations, CX Specialized teams, AI, Product Operations, Product, Engineering, Risk, and other stakeholders on better workflows and automation opportunities. - Challenge how we operate — evaluate whether our metrics, workflows, team structures, training, and operating model meet today’s customer and business needs. Bring a founder mindset by questioning assumptions, testing new approaches, and helping the organization evolve. - Shape the AI-powered future of CX — define how CX should evolve as Ramp grows, including how managers lead, how frontline teams use AI and automation, where specialization improves the customer experience, and where human judgment should be elevated. - Turn strategy and emerging opportunities into scalable operations — translate department priorities and new business areas into clear channel plans, repeatable processes, strong change management, and high adoption across Phone, Email, and Chat. WHAT YOU NEED - Experience as a leader who has managed large, complex operational teams in a fast-paced environment; traditional support experience is valuable but not required. - Exceptional learning agility and horsepower, with startup or similarly high-ownership operating experience; you learn new domains quickly, move through ambiguity, and build structure without waiting for perfect information. - A record of improving customer-facing operations through rigorous analysis, strategic problem solving, and strong execution, including finding practical solutions to complex problems others may miss. - An empathetic, direct leadership style that develops people while holding a high personal and team bar for performance, quality, ownership, and follow-through. - Strong written and verbal communication, including the ability to align teams and cross-functional partners around difficult decisions. - A builder mentality around technology and operations, with experience using AI, automation, or workflow tooling to transform the customer and team experience and drive changes from idea to adoption. - Curiosity about the business behind the support motion, with the ability to connect customer needs, product complexity, frontline workflows, and company priorities. NICE TO HAVES - Experience leading multiple customer-facing channels, such as Phone, Email, Chat, or other real-time and asynchronous support operations. - Experience in FinTech, financial services, or another complex, highly regulated environment. - Experience partnering with operations, product, or tooling teams to improve customer-facing workflows across multiple teams. - Experience scaling customer operations at a high-growth startup. COMPENSATION For candidates located in New York City or San Francisco, the base salary range for this role is $220,000–$290,000. For candidates located in all other locations, the base salary range will be between $190,000-$260,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is seeking to grow our Business Value Engineer team and support defining, articulating, and quantifying business value across our products and services. As a member of the business value engineering team, you'll play a critical role in shaping the direction of this high-impact function. What You’ll Be Doing: Customer Insights : Collaborate with customers to uncover new opportunities for growth and profitability through personalized storytelling. Value Quantification : Develop compelling ROI/TCO models that identify value areas driven by new products, emerging trends, and market challenges. GTM Enablement : Enable pre/post sales teams through training, content development and support; ensuring our sales organization is equipped to showcase Grafana's value with customers. Value Storytelling : Partner with cross-functional teams to create a unified narrative that showcases Grafana's value proposition, aligning internal stakeholders and external messaging. Strategic Partnerships : Collaborate closely with Account Executives, Solutions Engineers, Observability Architects to define and articulate the business value of our products and services. What Makes you a Great Fit: Innovative Mindset : Possess a growth mindset, willing to learn new technologies and adapt quickly Value Engineering Expertise : 3-5+ years of experience in value management, consulting, or engineering; deep understanding of building quantitative and qualitative analyses. Data Storytelling Skills : Ability to analyze complex data sets, create compelling customer-facing stories, and communicate findings effectively from technical to executive level audiences. Cross-Functional Collaboration : Experience partnering with GTM leaders (Sales, Customer Success, Marketing & Finance) to define and align on Grafana's value propositions. Bonus Points For: 3+ years of Observability experience, preferably with Open Source tools like Grafana, Prometheus, or Loki Familiarity with the Open Source landscape and community If you're ready for a high-impact role that combines data analysis, storytelling, technology enablement, and partnership-building with cross-functional teams – we'd love to hear from you! Compensation & Rewards: In Germany, the OTE compensation range for this role is EUR 137,000 - EUR 164,500.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Athens Workplace: OnSite ROLE HIGHLIGHTS - Title: Planner Satellite Manufacturing - MAITE - Location: Athens, Greece - Department: Global Manufacturing Organisation - Reports to: Director of MAITE - Employment type: Permanent - Workplace model: Office - Employment is subject to applicable security screening (incl. SUPO, where required) - Please note we can only accept applications in English WHY THIS ROLE MATTERS: The mission of this role is to be the single planning point for the whole MAITE (Manufacturing, Assembly, Integration, Test and Execution) organisation in Greece: AIT Engineering, Production, Stock & Logistics, Procurement, Quality, and the Cleanroom & Lab. You will build and own one integrated schedule, from the master schedule down to daily work orders, that turns satellite demand into executable work across all of them. You will work with the global planning team, which sets the master plan and component MRP, and turn it into a detailed, executable plan for the site. Unlike traditional satellite builds, LEO constellations demand industrial-scale throughput, modular design adaptability, and tight integration between production, engineering and supply chain. Much of the value sits in the interfaces: sequencing a calibration campaign or a cleanroom intervention so it does not stop a build, holding a slot for a quality inspection, or flagging a long-lead component early enough for procurement to act. The ideal candidate thrives in ambiguity, works comfortably across departments, and improves the planning tools and workflows they inherit where off-the-shelf solutions fall short. You are the reliable source of truth for the site plan: when the plan and the floor disagree, you know first and say so. WHO WE ARE ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy, day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 1000 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation. YOUR DAY-TO-DAY RESPONSIBILITIES - Build, maintain and optimise a single integrated schedule covering AIT Engineering, Production, Stock & Logistics, Procurement, Quality and the Cleanroom & Lab, from the master schedule down to daily work orders, against technical constraints, material availability, labour and facility capacity. - Translate the master plan and component MRP from the global planning team into a sequenced plan for each department, agreeing dates and capacity with the department owners rather than directing their work. Hold slots for cleanroom interventions, calibration campaigns, quality inspections and rework loops so that planned work lands where it costs least, and keep those slots when priorities move. - Run the daily and weekly planning cadence. Coordinate daily schedules with the site team leads, report actual people availability into the capacity plan, publish status, and raise deviations early and factually rather than sitting on them, then drive them to a decision. - Feed the planning cycle. Keep plan versus actuals, milestone status and people availability current and flowing to the global planning team on cadence, so the plan above the site reflects floor reality. - Produce and maintain the artefacts the organisation runs on: master schedule, critical path analysis, capacity plans, sprints and the visual management boards used in daily meetings. - Integrate new product introduction and engineering changes into the plan, including prototype and qualification builds, without disrupting series production. Keep the plan and work order BOMs aligned with the current approved configuration, coordinating with Configuration Management, who own the governed baseline. - Schedule planned downtime deliberately, including preventive maintenance, instrument calibration campaigns and cleanroom interventions, so that they land where they cost least. - Embed quality hold points, inspection windows and rework loops into the schedule rather than absorbing them as overruns, and flag long-lead and shortage risk to Procurement early enough to act. - Keep planning data in NetSuite, Manufacturo (MES), Jira and Smartsheet in sync with the floor: work orders released and closed on time, no phantom work in progress, no conflicting references, and material, WIP and stock status accurate enough to plan from. - Publish and track the organisation-level planning indicators: on-time delivery, schedule adherence and cycle time. Consolidate and report the department-level measures that explain them, including material availability at kit release, inspection turnaround, equipment availability and calibration compliance. These measures remain owned by the department that produces them. Where one moves against the plan, raise it in the planning cadence with its owner and drive it to a decision. WHAT WE’RE LOOKING FOR MUST HAVES: - 5+ years of experience in production, industrial or operations planning in a technological environment (aerospace, defense, maritime, automotive, semiconductor, medical devices, etc.). - Proven scheduling capability across multiple departments or product lines, building and owning a master schedule fully. - Capacity planning across labour, equipment and facilities, with the judgement to state clearly what cannot be done as well as what can. - Deep understanding of manufacturing processes, supply chain logistics and systems engineering, sufficient to challenge a lead time or a routing. - Comfortable reading technical documentation: bills of materials, routings, work instructions and engineering change notices. - Inventory management experience: tracking materials, work in progress and stock accuracy against plan. - Ability to hold competing departmental priorities in balance and reach a decision without formal authority over the teams involved: influence and reliability over authority, and the instinct to raise a problem early rather than sit on it. - Analytical thinking with a data-driven approach to forecasting, problem-solving and decision-making, using Excel, Power BI or similar. - Adaptability to respond quickly to production changes, delays, or evolving technical requirements. - Hands-on experience with ERP/MRP/MES systems and scheduling tools, including responsibility for planning master data accuracy. We use NetSuite, Manufacturo (MES), Jira and Smartsheet, which are being implemented while in use; experience with equivalent systems is fine. - Experience producing visual management for daily operational meetings, and with project tooling such as Jira, Smartsheet or MS Project. - Strong communication skills in English (written & spoken). NICE TO HAVES: - A satellite, aerospace, or another regulated, low-volume / high-complexity manufacturing setting. - Foundational software development skills, such as Python or scripting, useful for automating planning tasks, integrating data sources, or building internal planning tools. - Exposure to Lean or continuous improvement, S&OP cycles, or APICS/ASCM certification. APPLICATION PROCESS - Talent Acquisition Interview - Hiring Manager General Interview - Technical Interview (onsite or virtual), including a Technical Challenge - Leadership & Hiring Team Interview WORKING AT ICEYE At ICEYE, you'll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the "why" behind decisions. - See the big picture: Stay close to what's happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters, and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. - A job that matters in a dynamic Earth Observation environment with a scale-up approach - An independent role with a supportive and diverse work environment - Phone subscription with iPhone of choice - Relocation support (flight tickets, accommodation, relocation agency support) - Time for self-development, research, training, conferences, or certification schemes - Inspiring and collaborative offices and silent workspaces that enable you to focus - A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission - Competitive salary contingent on your experience level, negotiated individually OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Senior AIT Engineer, Electronics - Location: Espoo, Finland - Department: Global Manufacturing Organisation - Reports to: AIT Engineering Team Manager - Employment type: Permanent - Workplace model: Hybrid / Office - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: The Senior AIT Engineer, Electronics is the integration readiness authority for all electronics and power-related subsystems in ICEYE's satellite. You own the discipline from early design review through Production Readiness Review (PRR), production support, and system verification — ensuring that the entire electronics chain is manufacturable, testable, and takt-compatible at scale. This is not a production execution role. You are the engineer who ensures production can execute: you own the integration logic, the procedures, the technical escalation path, and the feedback loop back to Engineering. You work in a "2-in-a-box" model with subsystem designers, they own the design, you own how it integrates. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.   YOUR DAY-TO-DAY RESPONSIBILITIES   - Own integration readiness for electronics and power subsystems: power management, power conditioning and distribution, battery systems, solar panels, watchdog and contactor systems, electrical interfaces, and power firmware and boot logic across all satellite variants - Act as the satellite-wide electronics expert, the person engineering and production both turn to when electrical behaviour during integration is unclear, unexpected, or blocking - Work in a "2-in-a-box" partnership with Engineering subsystem owners: co-own the PRR package for your discipline, assess manufacturability and testability of design changes early, and ensure no electrical design reaches production without your integration sign-off - Develop, maintain, and continuously improve procedures, flows, and troubleshooting guides for your subsystems by ensuring documentation is technically correct, version-controlled, and production-executable without interpretation - Own Tier-2 technical support for electronics-related non-conformances and integration anomalies: triage, root cause, corrective action, and closure protecting production time and preventing recurrence - Participate in Engineering projects, ensuring that lessons learned translate directly into production-ready documentation and PRR - Train and mentor production technicians on electronics integration steps, building floor-level competence that reduces dependence on engineering escalation - Drive subsystem manufacturing readiness level (MRL) maturity, maintaining an improvement roadmap WHAT WE’RE LOOKING FOR MUST HAVES: - Degree in Electrical Engineering, Electronics Engineering, or a closely related discipline - 6+ years of hands-on experience in electronics integration, assembly, or test engineering in a hardware-intensive environment - Strong understanding of power electronics: power distribution architectures, battery management systems, solar power conditioning, and electrical boot sequences at system level - Demonstrated experience owning a subsystem or discipline end-to-end from design review through integration and verification, not just executing procedures someone else wrote - Proficiency with electronics lab equipment: power supplies, multimeters, oscilloscopes, data acquisition systems, and protocol analysers - Ability to read and interpret electrical schematics, ICDs, and system-level documentation, and to translate them into practical integration and test procedures - Experience identifying and resolving electronics integration anomalies under time pressure, with clear root cause documentation - Excellent communication skills in English written and verbal, across both engineering and production audiences NICE TO HAVES: - Experience in spacecraft, aerospace, defence, or other high-reliability electronics environments - Familiarity with satellite power subsystems or embedded power management firmware behaviour - Experience writing and owning integration procedures for a production environment at scale - Experience with ESD-controlled and cleanroom work environments - Proficiency with Jira or equivalent engineering tracking and NC management systems - Exposure to production readiness reviews (PRR), design reviews (PDR/CDR), or equivalent formal engineering gate processes - Knowledge of IPC standards or equivalent electronics assembly and inspection standards - Python or scripting experience for test automation or diagnostic tooling APPLICATION PROCESS - TA Screening - Hiring Manager Interview - Task - Final Interview Stages WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. Base salary range for this position is dependent on experience, and will be negotiated individually. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.