Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About The Anthropic Institute
The Anthropic Institute (TAI) is a function within Anthropic that works to advance the public conversation around AI.
The Institute is comprised of research teams tackling some of AI's most consequential societal challenges: the Frontier Red Team, which stress tests our systems against catastrophic risks; Societal Impacts, which studies how Claude is used by millions of people; Economic Research, which tracks AI's impact on people's jobs and the larger economy; the Rule of Law team, which studies AI's impacts to democracy; and more.
The Institute's mission is to reduce information asymmetries between Anthropic and the outside world, name and answer the hard questions implied by powerful AI systems, and publish these findings so that policymakers, researchers, technology leaders, and the public can reckon with what's here and what's to come.
About the role
The role.
You will build and lead the Institute’s tabletop exercise program and the team that runs it. Based on trends visible in the exponential and in consultation with technical experts, you will set the research agenda: which questions the exercises should answer, which scenarios to run, with which audiences, and what each run is meant to test. You will own the methods that make results comparable across runs and turn them into findings people outside the room can use. You will hire and manage a team plus a bench of facilitators, and you will be the program’s public voice.
Why tabletop exercises?
If RSI arrives, the hardest problems will be about making decisions under uncertainty. The people making them may not trust each other, and the authorities they work under may not be fit-for-purpose. A tabletop exercise (TTX) allows the people who would face that situation practice it before it is real. It also shows us what tools and information they reach for, including what they would need that does not exist yet.
Tabletop exercises are also a research method. You can run the same scenario many times, with different groups of people (and with many more AI agents playing in silico), and you start to see the distribution of decisions people make. This is one of the few ways to generate empirical evidence about the future, i.e., how people and institutions will respond to situations that have not happened yet.
Key responsibilities
Set the program’s research agenda: the questions exercises should answer, the scenarios to run, and the audience for each
Design exercises as empirical studies: define what each run tests, standardize scenarios and data capture so results are comparable, and use repeated play to map the range of outcomes
Build the program’s measurement: pre- and post-exercise assessments, decision logs, transcript analysis and after-action reports
Turn results into findings: publish on what the exercises show, and brief senior people inside and outside Anthropic on the gaps they expose
Hire, manage and develop a team and a bench of facilitators
Make the program scalable: maintain a library of tested scenarios that the team reuses most of the time, refreshed on a regular cadence so they stay timely
Build a facilitator kit ("TTX in a box") so other internal teams or external partners can run exercises to the same standard
Create and direct the tools behind the exercises, including Claude-driven simulations that generate a live outside-world feed during play
Minimum qualifications
Have designed and run tabletop exercises, wargames, or simulations for senior decision-makers and published on the subject
Have training in a discipline that uses simulation, experimental methods or structured analysis
Have 10+ years of experience in national security, government, technology policy, or strategy
Can keep the scenarios technically grounded with a strong grasp of AI capabilities and safety research
Have managed a team, including hiring, setting direction, giving feedback and developing people
Use Claude and other AI tools extensively in your own work
Care about AI safety and Anthropic's public benefit mission
Preferred qualifications
Published research on wargaming methods, simulation or crisis decision-making
Run exercises that fed into real policy or crisis-response decisions
Run multi-iteration or experimental wargames and analyzed results across runs
Used AI agents or language models as players, adjudicators or analysts in simulations
Led a research program or team through a period of growth
Existing relationships across national security, government, policy and AI, and are trusted in those communities
Published widely read work on AI, emerging technology, strategy or crisis decision-making
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$295,000
—
$295,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: United Kingdom; Germany; Poland; South Africa; United Arab Emirates; Egypt
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an accomplished Scientific Research Expert with deep expertise in computer science, computational physics, or related theoretical and mathematical disciplines to contribute to an advanced AI research project. In this role, you will work with frontier AI models and agents to investigate open research problems, evaluate theoretical and computational results, and establish rigorous standards for measuring scientific progress. You will help guide multi-step research workflows involving proofs, algorithms, numerical experiments, simulations, and high-performance computing, while documenting model limitations and identifying promising directions for further investigation. Prior AI industry experience is not required; exceptional research expertise and rigorous scientific judgment are the priorities.
SENIORITY: Principal / Research Leader
LANGUAGE: Excellent written English
LOCATION: Remote — Worldwide
Key Responsibilities
Identify and formulate foundational open problems, theoretical bounds, and computational challenges where progress can be rigorously demonstrated.
Guide AI models and agents through complex, multi-step research workflows involving mathematical proofs, algorithm development, numerical experiments, and high-performance simulations.
Validate research results using proof verification, computational reproduction, formal methods, and other rigorous evaluation techniques.
Assess the novelty, correctness, and scientific significance of research outputs against established findings and current literature.
Prepare concise research memos documenting attempted solutions, partial progress, model limitations, and recurring reasoning failures.
Recommend promising research directions, subfields, and open problems suitable for investigation using advanced AI models and computational tools.
Apply critical judgment when reviewing technical work beyond your immediate research specialization.
Help establish evaluation standards that distinguish genuine scientific progress from plausible but unsupported results.
Requirements
Approximately 7–10+ years of active research experience in computer science, mathematical physics, computational physics, or a closely related discipline.
Strong record of scholarly contributions, including publications in leading conferences, journals, or other recognized research venues.
Deep hands-on experience with computational research methods, such as numerical analysis, simulation, algorithm implementation, or high-performance computing.
Demonstrated ability to evaluate technical claims rigorously, verify results, and identify gaps in mathematical or computational reasoning.
Strong familiarity with the research literature and established results in your field.
Excellent analytical, technical writing, and research communication skills.
Ability to work independently, assess ambiguous problems, and communicate findings clearly.
Location: Brazil; Argentina; Colombia; Chile; Peru; Uruguay
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an accomplished Scientific Research Expert with deep expertise in computer science, computational physics, or related theoretical and mathematical disciplines to contribute to an advanced AI research project. In this role, you will work with frontier AI models and agents to investigate open research problems, evaluate theoretical and computational results, and establish rigorous standards for measuring scientific progress. You will help guide multi-step research workflows involving proofs, algorithms, numerical experiments, simulations, and high-performance computing, while documenting model limitations and identifying promising directions for further investigation. Prior AI industry experience is not required; exceptional research expertise and rigorous scientific judgment are the priorities.
SENIORITY: Principal / Research Leader
LANGUAGE: Excellent written English
LOCATION: Remote — Worldwide
Key Responsibilities
Identify and formulate foundational open problems, theoretical bounds, and computational challenges where progress can be rigorously demonstrated.
Guide AI models and agents through complex, multi-step research workflows involving mathematical proofs, algorithm development, numerical experiments, and high-performance simulations.
Validate research results using proof verification, computational reproduction, formal methods, and other rigorous evaluation techniques.
Assess the novelty, correctness, and scientific significance of research outputs against established findings and current literature.
Prepare concise research memos documenting attempted solutions, partial progress, model limitations, and recurring reasoning failures.
Recommend promising research directions, subfields, and open problems suitable for investigation using advanced AI models and computational tools.
Apply critical judgment when reviewing technical work beyond your immediate research specialization.
Help establish evaluation standards that distinguish genuine scientific progress from plausible but unsupported results.
Requirements
Approximately 7–10+ years of active research experience in computer science, mathematical physics, computational physics, or a closely related discipline.
Strong record of scholarly contributions, including publications in leading conferences, journals, or other recognized research venues.
Deep hands-on experience with computational research methods, such as numerical analysis, simulation, algorithm implementation, or high-performance computing.
Demonstrated ability to evaluate technical claims rigorously, verify results, and identify gaps in mathematical or computational reasoning.
Strong familiarity with the research literature and established results in your field.
Excellent analytical, technical writing, and research communication skills.
Ability to work independently, assess ambiguous problems, and communicate findings clearly.
Location: India; Australia; Japan; Singapore; Philippines; New Zealand
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an accomplished Scientific Research Expert with deep expertise in computer science, computational physics, or related theoretical and mathematical disciplines to contribute to an advanced AI research project. In this role, you will work with frontier AI models and agents to investigate open research problems, evaluate theoretical and computational results, and establish rigorous standards for measuring scientific progress. You will help guide multi-step research workflows involving proofs, algorithms, numerical experiments, simulations, and high-performance computing, while documenting model limitations and identifying promising directions for further investigation. Prior AI industry experience is not required; exceptional research expertise and rigorous scientific judgment are the priorities.
SENIORITY: Principal / Research Leader
LANGUAGE: Excellent written English
LOCATION: Remote — Worldwide
Key Responsibilities
Identify and formulate foundational open problems, theoretical bounds, and computational challenges where progress can be rigorously demonstrated.
Guide AI models and agents through complex, multi-step research workflows involving mathematical proofs, algorithm development, numerical experiments, and high-performance simulations.
Validate research results using proof verification, computational reproduction, formal methods, and other rigorous evaluation techniques.
Assess the novelty, correctness, and scientific significance of research outputs against established findings and current literature.
Prepare concise research memos documenting attempted solutions, partial progress, model limitations, and recurring reasoning failures.
Recommend promising research directions, subfields, and open problems suitable for investigation using advanced AI models and computational tools.
Apply critical judgment when reviewing technical work beyond your immediate research specialization.
Help establish evaluation standards that distinguish genuine scientific progress from plausible but unsupported results.
Requirements
Approximately 7–10+ years of active research experience in computer science, mathematical physics, computational physics, or a closely related discipline.
Strong record of scholarly contributions, including publications in leading conferences, journals, or other recognized research venues.
Deep hands-on experience with computational research methods, such as numerical analysis, simulation, algorithm implementation, or high-performance computing.
Demonstrated ability to evaluate technical claims rigorously, verify results, and identify gaps in mathematical or computational reasoning.
Strong familiarity with the research literature and established results in your field.
Excellent analytical, technical writing, and research communication skills.
Ability to work independently, assess ambiguous problems, and communicate findings clearly.
Location: United States; Panama; Guatemala; Mexico; Costa Rica; Canada
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an accomplished Scientific Research Expert with deep expertise in computer science, computational physics, or related theoretical and mathematical disciplines to contribute to an advanced AI research project. In this role, you will work with frontier AI models and agents to investigate open research problems, evaluate theoretical and computational results, and establish rigorous standards for measuring scientific progress. You will help guide multi-step research workflows involving proofs, algorithms, numerical experiments, simulations, and high-performance computing, while documenting model limitations and identifying promising directions for further investigation. Prior AI industry experience is not required; exceptional research expertise and rigorous scientific judgment are the priorities.
SENIORITY: Principal / Research Leader
LANGUAGE: Excellent written English
LOCATION: Remote — Worldwide
Key Responsibilities
Identify and formulate foundational open problems, theoretical bounds, and computational challenges where progress can be rigorously demonstrated.
Guide AI models and agents through complex, multi-step research workflows involving mathematical proofs, algorithm development, numerical experiments, and high-performance simulations.
Validate research results using proof verification, computational reproduction, formal methods, and other rigorous evaluation techniques.
Assess the novelty, correctness, and scientific significance of research outputs against established findings and current literature.
Prepare concise research memos documenting attempted solutions, partial progress, model limitations, and recurring reasoning failures.
Recommend promising research directions, subfields, and open problems suitable for investigation using advanced AI models and computational tools.
Apply critical judgment when reviewing technical work beyond your immediate research specialization.
Help establish evaluation standards that distinguish genuine scientific progress from plausible but unsupported results.
Requirements
Approximately 7–10+ years of active research experience in computer science, mathematical physics, computational physics, or a closely related discipline.
Strong record of scholarly contributions, including publications in leading conferences, journals, or other recognized research venues.
Deep hands-on experience with computational research methods, such as numerical analysis, simulation, algorithm implementation, or high-performance computing.
Demonstrated ability to evaluate technical claims rigorously, verify results, and identify gaps in mathematical or computational reasoning.
Strong familiarity with the research literature and established results in your field.
Excellent analytical, technical writing, and research communication skills.
Ability to work independently, assess ambiguous problems, and communicate findings clearly.
Location: San Francisco; London; Seattle; New York City; Toronto
ABOUT THE ROLE
The Enterprise Trust & Governance team builds the control plane that lets the world’s largest organizations deploy Perplexity broadly and with confidence. Computer and our agents work across a growing share of our customers’ environments, tools, and models. For administrators, that makes precise, enforceable control essential: who can do what, with which data, through which agents, and within what usage limits. This team makes those controls easy to manage, reliable and consistent across every product, and transparent to the people accountable for them.
This is a product and platform engineering role with end-to-end ownership, from shaping the architecture and policy models to shipping the experiences our customers’ administrators and security teams use every day. You’ll work across product and infrastructure teams to turn complex enterprise requirements into reusable primitives and intuitive controls. The scope spans identity and provisioning, fine-grained role-based access across connectors, tool actions, and models, customer-managed encryption keys, admin APIs, audit logs, and policy and usage controls. Strong governance helps enterprises move from pilots to company-wide rollouts and gives them the confidence to entrust agents with greater responsibility over time.
KEY RESPONSIBILITIES
- Own enterprise identity and provisioning, including SSO (SAML/OIDC), SCIM, WorkOS integrations, and support for identity providers such as Okta and Microsoft Entra ID.
- Build the permissions platform, with fine-grained roles and permissions for connectors, tool actions, models, and model effort levels, enforced consistently across products and agent workflows.
- Design and ship secure, well-documented admin APIs for audit logs, members, groups, roles, and settings.
- Build policy controls for model and feature availability, staged rollouts, model deprecations, usage and spend limits, alerts, and cost-center allocation.
- Build admin-facing analytics for adoption, usage, spend, and policy enforcement, helping organizations measure value and manage their deployments.
- Deliver audit logs and change notifications that help administrators investigate activity, track configuration changes, and support compliance.
- Set the technical bar for authorization correctness and reliability, with fast, consistent, explainable permission checks, well-defined failure behavior, and strong tenant isolation.
- Partner with Product, Design, Security, Sales, and Customer Success to translate complex enterprise requirements into reusable platform capabilities and intuitive admin experiences.
QUALIFICATIONS
- 4+ years of software engineering experience, with a track record of owning complex backend systems from design through production operation.
- Strong system design skills, including building reliable, scalable, multi-tenant SaaS platforms with clear security and isolation boundaries.
- Strong proficiency in a backend language such as Python, Go, or Rust, and hands-on experience with cloud infrastructure such as AWS and Kubernetes.
- Deep expertise in at least one of the following:
- Enterprise identity and provisioning, including OAuth, OIDC, SAML, and SCIM.
- Permissions platforms, fine-grained authorization, and policy enforcement.
- Encryption, customer-managed keys, and key lifecycle management.
- Enterprise admin platforms, audit infrastructure, or usage and spend analytics.
- Experience building or integrating enterprise identity and access systems, including platforms such as WorkOS, Okta, or Microsoft Entra ID.
- Sound technical judgment in security-sensitive systems, balancing threat models, authorization correctness, and failure behavior with usability and delivery speed.
- A track record of leading ambiguous, cross-team initiatives from architecture through adoption, setting technical direction for shared platforms, and raising engineering quality through mentorship.
If you’re excited about this role, we encourage you to apply even if you don’t meet every qualification. We value demonstrated impact, deep ownership, and the initiative to turn ambiguity into results.
Location: New York; San Francisco Bay Area, California; Connecticut
Workplace: hybrid
Provectus is a Premier AWS Partner and an Anthropic Strategic Partner, featured in Forrester's AI Technical Services Landscape. We are roughly 420 engineers building production AI for enterprise clients in Financial Services, Insurance, Healthcare and Life Sciences, Retail, and Entertainment. We build custom generative AI and agentic AI systems on live client data, not off the shelf products and not demos.
We are hiring a Senior Solution/Product Owner for our AI Delivery practice, a forward deployed seat at the intersection of frontier AI and enterprise transformation. You will own both the story and the delivery for client engagements built on Cowork Activation, Agentic SDLC with Claude Code, and Blueprint Activation. In one week you might frame an ROI case for a CFO, align a healthcare or financial services stakeholder on a compliant GenAI rollout, and pair with a Forward Deployed Engineer to wire an MCP integration or ship a Claude Code harness.
What You Will Do:
Own client engagements end to end, from use case framing and business case through scoped delivery, first deployment, and measurable results
Define the value proposition, positioning, and reusable artifacts for your assigned Program or Blueprint, and align sales, delivery, and account teams around them
Build business cases covering market fit, ROI, and competitive positioning, and translate them into scoped statements of work
Run discovery, use case validation, design thinking workshops, and user research, and turn findings into demos and production deployments
Stand up Cowork Activation, Agentic SDLC with Claude Code, or Blueprint Activation on live client data, driving rapid prototyping from use case to context to result
Build hands on with the Provectus delivery stack, including Claude, Claude Code, MCP servers, connectors, Skills, and plugins
Define product vision and roadmap for GenAI, LLM, RAG, and agentic AI engagements, and judge solution quality alongside architects and engineers
Break complex work into incremental releases, and balance delivery speed against technical debt and architecture
Lead Agile and Scrum execution across backlog, sprint planning, and release, following our Sprint, Enable, Realize engagement model
Define success metrics and analytics, and drive continuous improvement through root cause analysis
Contribute to the measurement framework behind our board level AI Maturity Index, ROI signal, and cost read
Support change management, stakeholder alignment, enablement, and reusable playbooks so wins repeat across accounts
What You Will Bring:
5 to 7+ years in product ownership, solution ownership, technical product management, or delivery leadership
3 to 5+ years working with AI/ML, generative AI, LLM applications, agentic systems, or data platforms
Deep domain expertise in Financial Services and Insurance and/or Healthcare and Life Sciences, ideally in a client facing or consulting context
Track record operating forward deployed or embedded with clients, as a Forward Deployed Engineer or Forward Deployed Expert, including hands on prototyping
Proven ability to take an offering, program, or product from zero to one and land it as real client delivery
Daily working use of Claude, Claude Code, and similar GenAI tools, including building your own skills, workflows, and productivity tooling
Comfort with MCP (Model Context Protocol) integrations, connectors, and custom agent harnesses
Understanding of GenAI and agentic patterns, including prompt engineering, RAG, embeddings, vector databases, and agent frameworks, deep enough to assess quality and translate it for executive stakeholders
Data fundamentals: what ETL/ELT, data modeling, and data governance mean in an enterprise context
Familiarity with AWS as a primary cloud platform, including Bedrock, and working awareness of MLOps and AI observability
Strong Agile and Scrum experience, and familiarity with outcome based, milestone priced consulting engagements
Design thinking, data driven decision making, and executive storytelling that holds up in front of a CFO or CIO
Enough engineering empathy to earn credibility with senior engineers and solutions architects on day one
Bias to action and structured problem solving in ambiguity
Based in the San Francisco Bay Area or New York City metro area, and authorized to work in the US without sponsorship
Nice To Have:
A second priority vertical beyond your primary Financial Services or Healthcare focus
Prior experience in an AWS Premier Partner or Anthropic partner environment
Claude Certified Architect, Seller, or Developer certification, or willingness to complete one early
Certifications such as CSPO, SAFe PO/PM, or AWS, Azure, or GCP
Software development or solutions engineering background
What We Offer:
Base salary range of $140,000 to $180,000 USD depending on experience
Frontier delivery work across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare
The chance to shape how leading enterprises adopt AI, from strategy through first deployment
A forward deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers
A growing AI delivery practice where you help build the tooling and frameworks, not just use them
Health, dental, vision, and 401(k) with company match
Unlimited PTO
Access to the latest AI tools and premium subscriptions
Internal training programs with full support for AWS and Claude certifications
Hybrid work in San Francisco or New York
Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Growth at Kraken is being rebuilt around an AI-native platform. Instead of people manually building audiences, writing copy, adjusting budgets, and scheduling sends, agents find opportunities, make decisions, and execute across paid, organic, and lifecycle channels. They learn from every result and keep going.
People still run the system. Operators use a central hub to set the rules the agents follow, review and approve what they produce, and handle exceptions when something doesn’t fit. The platform also has to work across many markets and languages, and it operates in a regulated industry, so there are compliance checks and approval steps built in.
The team is a small, cross-functional group of growth, product, and engineering people who build this platform and run it day to day. We ship often, learn fast, and raise the quality bar with every release. You will work most closely with the engineers building the platform, the product team defining how operators use it, and the operators who rely on it every day. QA and operations is how the whole team knows the platform can be trusted.
THE OPPORTUNITY
You will own day-to-day operations and QA for our internal growth platform. You test it, catch problems before our customers do, keep approvals and exception queues moving, and report on how it’s performing. You will work closely with product, engineering and operators to make sure the platform works and keeps working.
- This is a hands-on, detail-focused role. You will spend your days in the product, testing what’s new, checking what should already work, and writing up what you find so it gets fixed.
- Test the platform regularly. Cover new releases, rule changes, and edge cases, and run regression checks to make sure existing features still work.
- Find bugs and document them clearly, with steps to reproduce, severity, and impact. Follow them through until engineering fixes them and you’ve verified the fix.
- Monitor platform performance and agent activity, flag anything that looks wrong, and escalate it to the right person.
- Work the approval queues daily. Keep items moving and make sure nothing is left unreviewed.
- Check agent output against defined checklists and standards, and escalate anything unclear or risky.Note where flows are confusing or inconsistent, and flag them to the team.
- Write and maintain documentation: test plans, QA checklists, runbooks, and release notes.
WHAT YOU BRING
- Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
- Exceptional attention to detail. You notice what others miss and double-check your work.
- A structured approach to testing. You can create and follow a test plan, and think about what could break.
- Clear written communication. Your bug reports and documentation should be easy for anyone to follow.
- Comfort with data. You can read a dashboard and tell when a number looks off.
- Fast learner. You pick up new tools and systems quickly and ask thoughtful questions.
- AI-native habits. You use AI tools in your own work every day, and you’re curious about where they get things wrong.
- Prompt engineering curiosity, you don't need to be an engineer, but you are willing to learn how to communicate with AI systems precisely and improve their outputs
- Reliability. You keep to a routine, keep your queues clear, and tell people early when something is stuck.
NICE TO HAVES
- Experience testing software products or AI and LLM-based tools
- Familiarity with Jira, Mixpanel, or similar tools
- Exposure to marketing, CRM, or lifecycle messaging workflows
- Interest in fintech or crypto
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As Director, Global Field Sales Operations, you’ll partner with Sales and Revenue Operations leadership to run the operating rhythm of a global sales organization serving customers from Small and Medium-sized Businesses (SMB) through Enterprise across multiple regions. You’ll lead forecasting, pipeline management, planning, and productivity initiatives while building a scalable field operations function. By helping sales teams operate with greater clarity and consistency, you’ll support 1Password’s mission to help businesses protect what matters most with simple, human-centric security. Reporting to the Vice President, Revenue Operations, this role is remote in the USA or Canada.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
• 8+ years of experience in sales operations, revenue operations, or sales strategy and operations within Business-to-Business (B2B) software, including 3+ years leading teams.
• Deep experience with sales forecasting, pipeline management, sales process, and operating rhythms across multiple segments.
• Experience leading annual planning, territory design, quota setting, and in-year adjustments.
• Experience supporting sales organizations across multiple regions, including Europe, the Middle East and Africa (EMEA).
• Ability to build trusted relationships with senior Sales leaders, communicate clearly, and influence decisions using sound judgment and data.
• Experience hiring, developing, and coaching strong sales or revenue operations leaders.
• Experience using Salesforce and artificial intelligence (AI) to improve forecasting, pipeline management, or sales productivity.
What you can expect:
• Partner with Sales leaders to set quarterly priorities, align hiring plans and trade-offs, and create recovery plans when teams fall behind.
• Establish consistent global standards for forecast calls, pipeline reviews, and quarterly business reviews.
• Develop independent forecasts for each team, lead large-deal reviews, and turn insights into clear decisions.
• Improve sales productivity through stronger coverage, faster ramping, and effective support from solution engineering and Privileged Access specialists.
• Lead the use of AI in forecasting and pipeline work, helping managers reinvest time saved into selling and coaching.
• Run annual planning with Sales Strategy and Planning and Enablement so that teams begin each year with clear territories and quotas.
• Lead and develop a high-performing global field sales operations team.
USA-based roles only: The annual base salary for this role is between $187,000 USD and $257,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $160,000 CAD and $220,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise so we expect the scope to evolve and want someone excited to build as it does. You'll design and run the programs - onboarding tracks, lifecycle campaigns, workshops, adoption playbooks - that drive corporate and mid-market customers to activate their core use case and expand into new ones. Everything you build has to scale across a high-volume book, not be custom to one account. You'll need deep product fluency - enough to be the most credible voice in the room on how to use the product well - without ever owning an account or its technical implementation directly. This is a builder role for someone extremely analytical, comfortable running live enablement at scale, and already advanced with AI tools to automate the systems behind it.
Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here. Focus areas include, but aren't limited to:
- Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case
- Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents, ElevenAPI, and ElevenCreative - you're a product expert on our existing product and you're constantly the first to learn new products coming to market
- Proactively audit customers' agent prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
- Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
- Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Solutions Engineering, GTM, Customer Experience, Product Marketing and Engineering)
- Partner with leadership on high-impact initiatives that support the local GTM team and global results
REQUIREMENTS
- 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book
- Experience with voice AI, TTS, conversational AI, or developer-facing products
- A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
- You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
- Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy
- Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
- Experience managing a high-volume book of business at scale, mid-market or commercial segment
- Language Requirements - must be proficient in English.
GROWTH POTENTIAL
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
- Growth Roles - Regional Adoption Lead
- Other teams: Account Management, Digital CX or Deployment Strategist
LOCATION
This is a remote-first role. Candidates must be based in North America.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re hiring our first Product Enablement specialist. You will join the Product & Technical Enablement team and help our go-to-market teams get ready for every product launch, across Agents, APIs, and Creative.
You will support our global go-to-market teams. Your mission: help sellers understand, demo, and sell each new launch with confidence, with preparation that starts well before launch day.
What sets this role apart: we’re looking for someone who knows our products well enough to demo them and sell them. You have used agents, APIs, or creative tools hands-on, and you can explain how they work and why they matter to customers. You blend that with sales, solutions engineering, or product marketing experience, so you can teach sellers how to use a product, how to demo it, and how to pitch it.
This role sits within GTM Enablement and reports to the Product & Technical Enablement Lead. You will work in close partnership with:
- Product marketing and engineering teams (keeping content accurate as the platform ships)
- GTM enablement (aligning on shared onboarding infrastructure)
You will support product enablement for our go-to-market teams across Agents, APIs, and Creative, with the most day-to-day focus on API and Creative launches. This is a full-stack role on a lean team: you’ll build content, deliver training, design practice environments, and flex across products as needed.
What you’ll do
- Support new product launches: get an early heads-up from product marketing, research, and engineering, follow releases from alpha through GA, and have training ready before launch day, not the week of
- Build launch workshops: go beyond what shipped and why it matters, with hands-on workshops on how to use the product, how to demo it, and how to pitch the value
- Support competitive enablement: turn product marketing battlecards into trainings, simulations, and demo workshops, so sellers can answer parity, differentiation, and value questions with confidence
- Support product certification: help define what “product certified” means for GTM teams, and build the playbooks and training content that raise product confidence across the whole field, not only new hires
- Support everboarding and onboarding: keep training tied to new releases and capabilities, and keep content current as products ship
- Craft realistic practice environments: demo certifications, role-play scenarios, and customer simulations with scored feedback, built on our own agent technology
- Operate AI-natively: use ElevenLabs’ own voice and agent technology to build training and practice environments; default to AI tools to build faster, and teach others to do the same
- Measure what matters: define and track the percent of sellers certified within 2 weeks of GA, demo and pitch quality scores, and win rate and stage progression against named competitors, and use the data to improve each launch
Requirements
We’re looking for someone who knows our products well and can teach sellers to demo and sell them. You’ll thrive here if you:
- Have 4-7+ years as an enterprise seller or solutions engineer, or as a seller who moved into product marketing or enablement, at a SaaS, platform, or API-first company
- Are hands-on with agents, APIs, or creative tools, and understand at a conceptual level how they work
- Have demoed and pitched technical products to customers, and can explain the value, not only the features
- Have a track record of teaching, mentoring, or building training, in addition to your customer-facing work
- Are comfortable building a program from scratch, with no playbook to inherit
- Have credibility with sellers, built from time in the seat or supporting sellers directly, and work well with product marketing, research, and engineering teams
- Communicate clearly and can adapt product material for different audiences without diluting it
Bonus
- Experience at a high-growth AI/ML, developer tools, or API-first company
- Background in voice AI, conversational AI, or contact center technology
- Vertical depth in financial services, healthcare, telecom or CCaaS, or at other AI companies
- Hands-on experience with competing voice and agent platforms
- Experience running workshops or labs for sellers or customers
- Experience building role-play, simulation, or demo practice environments
Location
Remote-first, globally distributed role. Expect occasional travel to team hubs and onboarding sessions. Candidates should be able to work effectively across US and European time zones.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote; New York
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re hiring a Sales Execution & NA Enablement Lead to raise how our enterprise sellers plan, pursue, and win complex, technical deals. This is not a traditional training role. You’ll set the standard for what great enterprise selling looks like, turn it into artifacts and operating rhythms, and make sure sellers and managers actually use it.
The role has two mandates: own key global sales execution programs, and act as the primary Enablement partner to North America sales leadership. You’ll work closely with the Global Head of Enablement, Sales Leadership, RevOps, Product Marketing, Product & Technical Enablement, and FDE.
What you’ll do
- Own enterprise sales execution: Build and operationalize the critical artifacts that drive excellent sales execution.
- Enable sellers to win technical enterprise deals: Coach reps to build business cases with champions, read 10-Ks, and connect ElevenLabs capabilities to measurable outcomes for technical and economic buyers.
- Partner with NA leadership on enablement: Diagnose field gaps and adapt global programs to NA needs, including competitive positioning, developer-led motions, and vertical playbooks.
- Facilitate globally: Lead highly engaging, practical sales execution sessions, not just build the programs behind them.
- Manage the coaching and operating rhythm: Embed selling standards and artifacts into how managers inspect deals and coach sellers.
- Build the foundation for a vertical selling motion: Lay the groundwork for vertical selling, which is becoming a global priority, not just an NA need.
- Execute in an AI-native way: Use AI to scale coaching, practice, and reinforcement, going beyond general AI fluency.
Requirements
- 10+ years experience in enterprise sales leadership and enablement experience, ideally in an AI-native or developer-focused company
- Excellence building and operationalizing value-selling artifacts across sales org with measurable results
- Experience with MEDDICC, Command of the Message, Challenger, or similar methodologies, and the judgment to adapt them
- Experience enabling frontline sales managers and building strong coaching methodologies
- AI fluency, and comfort building in a fast-growing environment where the operating model is still taking shape
- Enough technical depth to credibly support sellers selling to developers and technical buyers
- Proven cross-functional influence across Sales, RevOps, PMM, Product, and FDE teams
- Bonus: Experience working in voice AI
Location
This is a remote-first role. Candidates must be based in North America.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
1Password is looking for a Staff GTM Engineer to join our Revenue Operations (RevOps) team and design, build, and scale Artificial Intelligence (AI)-powered workflows for Customer Success and the broader Customer Experience (CX) organization. You’ll work closely with CS and Support leaders to improve customer health, retention, expansion, agent productivity, support automation, and operational efficiency. By connecting business strategy, analytics, and engineering, you’ll turn customer-facing challenges into reliable solutions that improve team effectiveness, customer experience, and cost to serve. You’ll also partner with sales, marketing, and RevOps teams to extend successful solutions across the broader go-to-market organization while reporting to the VP, Revenue Operations.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
• 6+ years of experience in Revenue Operations, consulting, GTM strategy, analytics, or a related strategic function, applying business strategy to complex go-to-market challenges and partnering with Customer Success teams
• Analytics experience in Customer Success, Customer Experience, data, Revenue Operations, or a similar field, with the ability to turn insights into action across onboarding, adoption, customer health, retention, renewals, expansion, and support.
• Strong technical experience with Python, Structured Query Language (SQL), Application Programming Interface (API) integrations, and automation across Software as a Service (SaaS) tools.
• Experience applying AI to Customer Success or Customer Experience workflows, operational processes, governance, or infrastructure, such as support automation, customer and call summarization, follow-up generation, health and risk monitoring, knowledge management, or agent productivity
• Understanding of data enrichment, revenue automation, sales intelligence, and the systems that support Sales, Marketing, and Customer Success teams.
• Experience with tools such as Clay, Apollo, ZoomInfo, Clearbit, 6sense, Demandbase, LeadIQ, Instantly, Smartlead, Zapier, Tableau, Looker, Qlik Sense, MicroStrategy, Domo, ThoughtSpot, Salesforce, HubSpot, Gong, or Outreach.
• Experience deploying internal tools or applications using platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Retool, Streamlit, Slack bots, Git, vector databases, or similar technologies.
What you can expect:
• Design and implement AI-powered solutions across go-to-market tools and workflows.
• Partner with Revenue Operations and go-to-market leaders to identify, evaluate, and prioritize high-impact AI use cases.
• Build automations for data enrichment, lead scoring, summarization, routing, sales intelligence, and related revenue workflows.
• Develop Python scripts, internal APIs, and integrations that connect and streamline SaaS platforms.
• Integrate and evaluate third-party AI and automation platforms such as OpenAI, LangChain, Zapier, and Tray.
• Help establish scalable, reliable, and well-governed AI workflows and infrastructure.
• Document solutions, communicate technical recommendations clearly, and stay current on emerging AI applications for go-to-market teams.
USA-based roles only: The annual base salary for this role is between $139,000 USD and $166,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $124,000 CAD and $166,00 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: San Francisco; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and a growing share of them meet us first on their phone. The Growth team owns the product loops that help people discover, adopt, and build lasting habits around our most important AI experiences — and on mobile that means owning everything from the App Store listing to the first task a user finishes to the moment they upgrade.
As an Android growth engineer at Perplexity, you'll work across the full mobile funnel — install, activation, onboarding, push and lifecycle messaging, conversion, retention, and in-app purchase moments — for Perplexity, Comet, and Computer on Android. Engineers are responsible for end-to-end projects: rebuilding onboarding as a series of experiments, wiring in-app purchase and paywall surfaces to our billing systems, shipping notification experiences people actually keep enabled, and turning ASO and deep-link work into measurable adoption.
Growth at Perplexity goes beyond incremental funnel optimization. The team sits close to the core product — we translate behavioral signals, model outputs, and fast experimentation into durable product surfaces used across consumer and enterprise workflows. You'll move fast, run many experiments in parallel, and own the outcome end-to-end, while respecting the constraints mobile brings: release cycles, store review, and version fragmentation.
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Design, build, and own growth surfaces across the mobile funnel — install, activation, onboarding, lifecycle, conversion, retention, and paid upgrade moments — on Android.
- Lead experiments end-to-end, from hypothesis and instrumentation through implementation, analysis, and rollout, shipping many in parallel despite app release cadence. Build the flag-driven and server-driven patterns that let us test without waiting on a store release.
- Own in-app purchase and paywall surfaces: billing integrations, subscription and credit purchase flows, entitlement correctness, and pricing and packaging experiments.
- Build push and lifecycle notification experiences that earn their opt-in — permission prompts, targeting, timing, deep links back into the right task, and the instrumentation to prove they drive retention rather than churn.
- Make cross-platform surfaces feel native. Partner with web and design engineers so onboarding, upsells, and in-task nudges are consistent across web, iOS, and Android
- Partner with rest of Growth to optimize app store performance and attribution
- Hill-climb on the metrics that matter: install-to-activation, D1/D7/D30 retention, notification opt-in and engagement, paid conversion, and habit formation, instrumented with clean data and trustworthy experiment readouts.
- Partner closely with Product, Design, Data Science, Monetization, Marketing, and the core Mobile team to translate behavioral signals into durable product surfaces.
QUALIFICATIONS
- 3+ years of professional mobile engineering experience shipping consumer apps at meaningful scale on Android.
- Strong native skills — Kotlin/Jetpack Compose — and the willingness to flex into other parts of the stack to unblock yourself and others.
- Experience owning a full release cycle: build and release tooling, phased rollouts, store review, crash and regression monitoring, and rolling back safely.
- Strong execution: you ship many experiments and product improvements in parallel and drive them to a clear outcome.
- Familiarity with A/B testing and experimentation platforms (Eppo, Statsig, Optimizely, or in-house equivalents) especially inside a versioned app.
- Comfort data-informed decision-making — you can pull, segment, and interpret your own funnel data.
- Strong product judgment; you translate user behavior and growth opportunities into simple, effective technical solutions.
- Self-motivated with strong ownership instincts; you propose experiments, ship features ahead of schedule, and drive improvements without asking for permission.
- Genuine interest and adoption of AI products and willingness to learn quickly.
NICE TO HAVE
- Direct experience on a growth or experimentation-heavy team
- Deep experience with in-app payments
- Experience with mobile attribution and measurement stacks (AppsFlyer, Adjust, Branch) and paid mobile acquisition.
- ASO experience, including store listing experiments and localized metadata.
- Comfort reaching into the backend or web stack to unblock yourself end-to-end.
- Time spent at a fast-growing startup or on a high-ownership engineering team.
Location: San Francisco; New York City
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and a growing share of them meet us first on their phone. The Growth team owns the product loops that help people discover, adopt, and build lasting habits around our most important AI experiences — and on mobile that means owning everything from the App Store listing to the first task a user finishes to the moment they upgrade.
As a mobile growth engineer at Perplexity, you'll work across the full mobile funnel — install, activation, onboarding, push and lifecycle messaging, conversion, retention, and in-app purchase moments — for Perplexity, Comet, and Computer on iOS. Engineers are responsible for end-to-end projects: rebuilding onboarding as a series of experiments, wiring in-app purchase and paywall surfaces to our billing systems, shipping notification experiences people actually keep enabled, and turning ASO and deep-link work into measurable adoption.
Growth at Perplexity goes beyond incremental funnel optimization. The team sits close to the core product — we translate behavioral signals, model outputs, and fast experimentation into durable product surfaces used across consumer and enterprise workflows. You'll move fast, run many experiments in parallel, and own the outcome end-to-end, while respecting the constraints mobile brings: release cycles, store review, and version fragmentation.
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution, and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Design, build, and own growth surfaces across the mobile funnel — install, activation, onboarding, lifecycle, conversion, retention, and paid upgrade moments — on iOS.
- Lead experiments end-to-end, from hypothesis and instrumentation through implementation, analysis, and rollout, shipping many in parallel despite app release cadence. Build the flag-driven and server-driven patterns that let us test without waiting on a store release.
- Own in-app purchase and paywall surfaces: billing integrations, subscription and credit purchase flows, entitlement correctness, and pricing and packaging experiments.
- Build push and lifecycle notification experiences that earn their opt-in — permission prompts, targeting, timing, deep links back into the right task, and the instrumentation to prove they drive retention rather than churn.
- Make cross-platform surfaces feel native. Partner with web and design engineers so onboarding, upsells, and in-task nudges are consistent across web, iOS, and Android
- Partner with rest of Growth to optimize app store performance and attribution
- Hill-climb on the metrics that matter: install-to-activation, D1/D7/D30 retention, notification opt-in and engagement, paid conversion, and habit formation, instrumented with clean data and trustworthy experiment readouts.
- Partner closely with Product, Design, Data Science, Monetization, Marketing, and the core Mobile team to translate behavioral signals into durable product surfaces.
QUALIFICATIONS
- 3+ years of professional mobile engineering experience shipping consumer apps at meaningful scale on iOS.
- Strong native skills (eg. Swift/SwiftUI/Objective-C) — and the willingness to flex into other parts of the stack to unblock yourself and others.
- Experience owning a full release cycle: build and release tooling, phased rollouts, store review, crash and regression monitoring, and rolling back safely.
- Strong execution: you ship many experiments and product improvements in parallel and drive them to a clear outcome.
- Familiarity with A/B testing and experimentation platforms (Eppo, Statsig, Optimizely, or in-house equivalents) especially inside a versioned app.
- Comfort data-informed decision-making — you can pull, segment, and interpret your own funnel data.
- Strong product judgment; you translate user behavior and growth opportunities into simple, effective technical solutions.
- Self-motivated with strong ownership instincts; you propose experiments, ship features ahead of schedule, and drive improvements without asking for permission.
- Genuine interest and adoption of AI products and willingness to learn quickly.
NICE TO HAVE
- Direct experience on a growth or experimentation-heavy team
- Deep experience with in-app payments
- Experience with mobile attribution and measurement stacks (AppsFlyer, Adjust, Branch) and paid mobile acquisition.
- ASO experience, including store listing experiments and localized metadata.
- Comfort reaching into the backend or web stack to unblock yourself end-to-end.
- Time spent at a fast-growing startup or on a high-ownership engineering team.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The Customer Experience team at 1Password designs digital-first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long-term customer outcomes.
As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale.
This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital-first customer experiences in a fast-changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
- Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
- Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
- Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
- Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions.
- Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas.
- Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
- Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey.
- Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up.
- Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued.
What you can expect:
- Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages.
- Build scalable customer journeys that help customers reach key milestones using content-led interventions and targeted human engagement when needed.
- Identify customer signals, behaviors, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle.
- Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing resources and tools.
- Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content.
- Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness.
- Use testing methods such as A/B testing, cohort analysis, and message iteration to improve campaign tone, timing, targeting, and outcomes.
- Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities.
- Build dashboards and reporting to track program health, surface insights, and recommend improvements to digital-first customer experiences.
- Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization.
USA-based roles only: The annual base salary for this role is between $121,000 USD and $146,500 USD. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $104,000 CAD and $139,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Subject Matter Expert (SME), you'll be the deepest technical voice in the field for one product group, helping customers make technical decisions on GitLab's most important opportunities, roughly the top 10% by size or complexity.
Account Solutions Architects (Account SAs) will bring you into prioritized opportunities. The Account SA owns the opportunity; you own your product group's success within it. You'll work directly with Product and Engineering, bringing customer needs and field insights into roadmap discussions. You'll also help the wider Solutions Architecture team build expertise through reusable assets, enablement, and coaching.
You'll specialize in one product group, not all four. In Security & Compliance, you'll focus on GitLab Ultimate, application security, Dependency Firewall, software supply chain security, compliance, and artificial intelligence (AI) governance. In Platform, you'll focus on GitLab Dedicated, self-managed deployments, bring your own model, and cloud and hybrid architecture. In Core DevSecOps, you'll focus on GitLab Premium, continuous integration and continuous delivery (CI/CD), source code management, Orbit, Artifact Central, and migrations. DevSecOps brings development, security, and operations together across software delivery. In AI & Competitive, you'll focus on GitLab Duo Agent Platform, agentic workflows, AI-native development, competitive displacement including GitHub, and migrations.
Your success will be measured by technical win rate and bookings on SME-engaged opportunities, product-category commit attainment and consumption growth in your region, and Proof of Value (PoV) conversion rate, evaluation cycle time, and time from technical win to production use. We'll also measure how often Account SAs reuse your assets, their confidence in handling your product group without escalation, and the quality and impact of your feedback to Product.
What you’ll do
Act as the technical authority for your product group on prioritized opportunities, from discovery and architecture through trials and PoV evaluations.
Lead technical deep dives, workshops, and executive briefings that connect product capabilities to business outcomes and explain how GitLab differs from competing solutions.
Design and improve standardized PoV templates with clear, repeatable success criteria. Account SAs own the customer PoV; you'll contribute product-specific content and expertise while keeping the evaluation connected to the broader GitLab platform.
Equip account teams for product launches with Product Management and Product Marketing. Build demos and talk tracks, and turn early customer wins into reference stories.
Serve as the escalation point for Account SAs and Post-Sales Solutions Architects (Post-Sales SAs) on complex product questions, integrations, and objections.
Hand off PoV success criteria and architecture decisions to the Post-Sales SA with the account team when an opportunity closes. Stay involved until the customer's first production workload uses the product, and support complex accounts when Post-Sales SAs bring you in to drive adoption and consumption.
Bring structured field feedback, competitive insights, and customer requirements to Product Management and Engineering with the wider SME team. Help manage early-access and design-partner programs, and represent GitLab through customer events, conferences, industry working groups, and published content.
Build reference architectures, demo environments, competitive battlecards, PoV playbooks, and enablement content so account teams can handle more opportunities without your direct involvement. Mentor Account SAs and contribute to GitLab's global SME community of practice.
What you’ll bring
Substantial experience in technical pre-sales, solutions architecture, consulting, or software engineering, with deep, hands-on expertise in one domain: application security testing, supply chain security, and compliance; scalable cloud and hybrid platforms; large CI/CD environments and source code migrations; or production AI-assisted development, working prototypes, and competitive evaluations.
Practical expertise in agentic and AI-assisted development workflows across planning, coding, testing, security, and delivery, applied in a customer-facing, pre-sales context.
Experience winning technical decisions on large, complex enterprise opportunities through structured Proof of Concept (PoC) or PoV evaluations with defined success criteria and executive sign-off.
Hands-on experience with Git, CI/CD, containers, Kubernetes, and at least one major cloud provider.
The ability to lead a whiteboard session with engineers and present the business case to executives in the same meeting.
Strong written communication, including the ability to turn complex topics into clear playbooks that others use.
Comfort working asynchronously across time zones with Sales, Product, and Engineering.
Optional: public speaking, published technical content, open source contributions, or relevant certifications in Kubernetes, cloud architecture, or security.
If you bring transferable experience in an adjacent domain, we encourage you to apply.
About the team
We're building our SME organization within GitLab's Solutions Architecture team, and we're distributed and all-remote.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоUnited Kingdom; Germany; Poland; South Africa; United Arab Emirates; Egypt
УдалённоIndia; Australia; Japan; Singapore; Philippines; New Zealand
УдалённоUnited States; Panama; Guatemala; Mexico; Costa Rica; Canada
We are unable to provide visa sponsorship or relocation for this role
San Francisco; London; Seattle; New York City; Toronto
ГибридseniorNew York; San Francisco Bay Area, California; Connecticut
УдалённоUnited Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоRemote (United States | Canada)
УдалённоCandidates must be based in North America
УдалённоCandidates should be able to work effectively across US and European time zones
leadCandidates must be based in North America
УдалённоRemote (United States | Canada)
ГибридSan Francisco; New York City
San Francisco; New York City
УдалённоseniorRemote (United States | Canada)
УдалённоRemote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom; Comfort working asynchronously across time zones with Sales, Product, and Engineering
