Вакансии

— управление требованиями и ожиданиями бизнес-заказчика. — обследование процессов, сбор и формализация требований совместно с аналитиками, согласование с ответственными лицами.

Основной фокус - развитие B2C-маркетинга на рынках России и СНГ: привлечение клиентов, улучшение onboarding и активации, рост конверсии и выручки. От 8 лет в маркетинге, опыт стратегической и коммерческой ответственности.

Location: Paris Workplace: OnSite ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz. TEAM Our Growth team maximizes the potential of every Voodoo product through a mix of user acquisition, ad monetization, video and playable ads, and influencer marketing. We combine operational excellence with creative thinking to constantly adapt, innovate, and stay ahead of the market. ROLE Voodoo is looking for a Lead Creative Manager to lead a squad of creative operators. You will own creative production for a large scope of our games or apps and play a central role in helping Voodoo turn great mobile products into global hits. - Prioritize and drive creative production for multiple games based on product and user acquisition strategy - Analyze your team’s performance, define action plans, and hit your KPIs - Lead up to 6 people: recruit, coach, and increase talent density - Discover new creative concepts, and share best practices with other creative teams - Lead key projects to test new tools, improve processes, etc. PROFILE - You have 6+ years of experience in creative performance marketing, in the gaming and/or mobile apps industry - You have hands-on experience with AI creative tools (Scenario, Seedance, Kling, Veo, Runway, etc.) - You have an extensive track record of managing a team in a creative field - You’ve successfully led high-impact projects - You speak and write English fluently - You wish to work in an environment that values candor, freedom, and responsibility BENEFITS - Competitive salary  - Premium healthcare (SideCare) for you and your family 100% borne by Voodoo - Swile Lunch voucher - Gymlib (100% borne by Voodoo) - Wellness activities in our Paris office - Flexible vacation policy - Remote days - Child daycare facilities (Les Petits Chaperons rouges)

Задачи: — находить новых клиентов и развивать бизнес: искать компании, которым могут быть полезны услуги агентства, выходить на лиц, принимающих решения, знакомить их с агентством и доводить переговоры до реальных проектов — самостоятельно выстраивать процесс привлечения клиентов и видеть возможности там, где другие ещё не начали искать Требования: — от 1 года опыта в B2B-продажах и реальные результаты — умение искать клиентов с нуля, работать с холодными контактами и письмами — навыки ведения переговоров, презентации услуг и работы с возражениями — самостоятельность, системность и готовность работать с длинным циклом сделки — опыт в digital или mobile marketing будет отдельным плюсом

Location: London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat. DoorDash, Deliveroo and Wolt now operate as one global company. Behind the AI experiences millions of people use every day, from shopping assistants to customer support agents, sits one shared Generative AI platform. Our team builds it. We're looking for a Staff Product Manager in London to own major parts of that platform. Your customers are the engineers and ML researchers across all three brands who build AI products and agents. You'll work with engineering and product leaders in Europe and the US, and your decisions will shape how AI gets built across every market we operate in. What You'll Be Doing Set the strategy and roadmap for core parts of our GenAI platform: model access and routing, agent infrastructure, and evaluation and observability. Build one platform for three brands. Spot the patterns across Deliveroo, Wolt and DoorDash teams and turn them into shared building blocks, so a capability built once reaches every market. Shape our model portfolio across frontier and open-weight models. Decide where we build, buy or partner in an ecosystem that changes month to month. Make agents production-ready. Give teams safe access to company knowledge, tools and systems, with the quality, latency and cost controls needed to run agents at scale. Own the evaluation strategy so teams can prove quality before launch and keep improving it after. Stay close to your customers. Work with the teams shipping AI experiences, measure adoption and time-to-production, and let real production use drive the roadmap. Lead at a senior level, presenting to senior technical leadership and influence strategy beyond your own roadmap. What You'll Need to Thrive Our ideal candidate brings deep expertise in some of these areas and curiosity to grow in others: Significant product management experience (typically 8+ years, or equivalent), including owning a technical platform, developer product, or ML or data infrastructure. Hands-on experience with LLM-based products or platforms in production, such as assistants, agents, evaluation or inference. GenAI platforms are a young field, so we care more about depth than years. A platform mindset. You notice the problem five teams keep solving and turn it into one capability everyone can use. The ability to go deep with engineers and ML researchers, then explain the trade-off in plain language to a senior leader. A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones. Comfort with regular overlap with US time zones, including some late-afternoon and evening calls. What Success Looks Like A team in any of our three brands can go from idea to a reliable AI product dramatically faster. That happens because the hard parts (models, inference, evaluation, tooling, observability, governance and agent infrastructure) are solved once at the platform layer and get better for everyone. Why Join Us? Real scale from day one. Your platform powers AI used by millions of consumers, merchants and couriers across three brands. Frontier work, real constraints. You'll work with the latest models and agent patterns, then make them reliable, affordable and compliant in production. Visible impact. Platform decisions here get reviewed by senior leadership and adopted across the company. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash, Deliveroo and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

🔸Писать и обновлять SEO-статьи на английском с Claude. 🔸По данным GSC / GA4 / Ahrefs и выдаче решать, что переписать.

As a Senior Product Manager on the International Consumer team, you will drive the strategy, execution, and growth of Affirm's direct-to-consumer products across international markets, from iterating on the product vision, refining the product strategy, and developing a roadmap, to leading execution.

Мы ищем опытного IT Delivery Manager (Product Analyst), который будет отвечать за эффективную поставку IT-продуктов и проектов, координацию команд разработки и достижение бизнес-целей заказчика. • Опыт работы в IT от 3 лет, из них не менее 2–3 лет в управлении проектами, программами или IT-поставкой.

▪️ Разрабатывать продуктовую стратегию и roadmap. ▪️ Анализировать рынок, конкурентов и потребности клиентов.

✏️ Разрабатывать и внедрять стратегию органического роста (Organic Growth) для мобильного приложения. ✏️ Полное ведение ASO (App Store Optimization), работа с инфлюенсерами, ведение социальных сетей (SMM), контекстная реклама (Google Ads, Meta Ads), Email-маркетинг.

• Управление полным циклом разработки в кросс-функциональной команде (6–12 человек): от анализа бизнес-требований и проектирования до релиза и эксплуатации. • Формирование новых продуктовых стримов: найм, сборка команд с нуля и участие в разработке на этапе запуска.

Задачи: — Руководить командой VIP-специалистов (10–15 человек): найм, адаптация, обучение и развитие сотрудников; — Ставить цели и задачи для команды, контролировать их выполнение; — Разрабатывать и внедрять комплексную стратегию VIP-отдела, включая сегментацию клиентов и персонализированные программы удержания; — Управлять бюджетом отдела: планировать расходы, контролировать их эффективность и рентабельность; — Отслеживать ключевые показатели отдела (retention, LTV, депозиты, реактивация и др.); — Готовить регулярную отчётность для руководства, презентовать результаты и предложения по повышению эффективности отдела; — Выстраивать и совершенствовать систему мотивации команды; Требования: — Опыт управления VIP-командой от 10 человек; — Опыт работы руководителем VIP-отдела от 1 года; — Опыт работы в продукте iGaming от 1 года; — Понимание ключевых метрик VIP-направления (LTV, retention rate, churn, ARPU и др.) и умение принимать решения на основе данных; — Уверенное владение коммуникационными/CRM-инструментами (Teletype, Mango); — Развитые управленческие навыки: постановка задач, делегирование, контроль, обратная связь; — Аналитическое мышление, умение работать с таблицами и BI-инструментами (Excel/Google Sheets, Power BI/Tableau — как преимущество); — Стрессоустойчивость и готовность работать в высоком темпе. Условия: — Конкурентный доход, обсуждается на интервью; — 20 рабочих дней отпуска, 4 Sick leaves; — Полностью оплачиваемые больничные; — Гибкий график работы; — Удаленная работа.

Location: Amsterdam, Netherlands Are you comfortable navigating complex software systems, working with coding agents, and defining what makes developer tools actually useful? Do you want to shape how developers and AI work together inside IDEs? About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do Agentic development is changing how software gets built. Developers no longer just chat with AI – they delegate tasks, run parallel agent sessions, and steer autonomous changes. As agents take on more work, reviewing and owning the output is becoming the hardest part of the process. JetBrains Air is our open system for agentic development. It brings tools like Codex, GitHub Copilot, Claude Agent, Gemini, and Junie directly into JetBrains IDEs, providing an agentic-first user experience. We are looking for a Senior Product Manager to lead key areas of Air. You’ll take ownership of high-impact workflows, work closely with cross-functional teams (including software engineers, designers, ML researchers, analysts, DevRel, and product marketing), and turn technical complexity into clear product direction. Day to day, you will: Take end-to-end ownership of key parts of Air in JetBrains IDEs, driving work from problem framing and discovery to delivery, adoption, and iteration. Define and refine core agentic workflows, including task delegation, session monitoring, steering, and code review. Model complex user flows, system states, permissions, and integration schemes to guide engineering and design decisions. Maintain a transparent roadmap that balances quick improvements with long-term strategic investments. Define telemetry, design experiments, analyze product data, and make evidence-based roadmap decisions. Study how developers interact with leading AI agents and tools to inform product priorities. Engage with the Agent Client Protocol (ACP) ecosystem and collaborate with partners building on it. Partner with enterprise sales and support teams to address governance, privacy, and control requirements. What you’ll bring A systems-thinking mindset that easily breaks down complex architectures, workflows, and dependencies. A data-driven approach to product decisions, including hands-on experience querying and analyzing telemetry. Active personal experience using coding agents and clear perspectives on where current AI tools succeed and fail. Strong product intuition for complex technical user experiences and developer workflows. Clear, concise, and collaborative communication skills with the ability to explain complex technical concepts simply and build alignment across diverse groups of stakeholders. Comfort navigating fast-changing technical landscapes with high ambiguity. What you’ll need Proven experience shipping end-user products as a product manager or in a similar role. Strong technical grounding in software development workflows, including IDEs, git, code review, CI/CD, and package management. A hands-on technical background sufficient to collaborate closely with software and ML engineers. An understanding of core AI and agent concepts, including tool use, protocols (MCP/ACP), context retrieval, evaluations, and latency/cost trade-offs. The ability to write SQL or Python to analyze product metrics and experiment results independently. Fluency in English, both written and spoken. What success looks like In your first 6 to 12 months, success in this role means: Driving measurable growth in active Air users and improving weekly/monthly retention (D7/D30). Increasing agent session completion rates and the proportion of agent-generated changes accepted by developers. Establishing clear, telemetry-backed decisions across your product roadmap areas. Delivering validated product hypotheses consistently each quarter. Contributing directly to JetBrains AI revenue growth and overall IDE value. Why join JetBrains? Strong base salary – We offer competitive pay that reflects your skills and experience. Flexible work schedule – Enjoy the freedom to work from home or from the office. Extra time off – More days to relax, recharge, and do the things you love. Learning and development opportunities – Access to conferences, courses, and language classes. Free meals and snacks – Lunch and refreshments provided to keep you fueled. Health and wellness – On-site gyms or sports club stipends. Internal events – Company-wide celebrations and team gatherings. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like a challenge you'd enjoy, send us your resume and a short note on why you're interested in Air. #LI-KL1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: Budapest, Hungary Blue Projects — Project Manager (Budapest, Hungary) Blue Projects’ Project Delivery & Engineering team is looking for a Project Manager to join our team in Budapest, Hungary. About Blue Projects Blue Projects is a full service Design, Engineering, Project Management and Construction Management company with international experience delivering complex greenfield and brownfield developments for global blue chip clients across retail, commercial and industrial sectors. We operate with a flexible, client focused approach, applying lean design and lean construction methodologies to ensure seamless cross discipline interface management and consistent quality. With a presence in 53+ countries and 26 offices, our teams have successfully delivered 500+ projects totaling more than €8 billion in value—combining hands on ownership with a culture that prizes safety, down to earth collaboration, and being “always deliver & pleasant to work with.” Deliver here. Grow here. We are seeking a passionate Project Manager to support our strategic business growth from our Budapest office, leading industrial construction projects while maintaining control of scope, budget, schedule, technical delivery, stakeholder coordination, quality, and safety. Role Overview Working within the Project Management Department, the Project Manager will oversee project planning, budgets, technical challenges, design coordination, procurement support, on-site execution, reporting, compliance, and handover. The role also develops and manages effective relationships with the client team, contractors, subcontractors, suppliers, and other project stakeholders. Job Description Define the project scope, objectives, and deliverables in line with client expectations. Prepare and maintain detailed project plans, schedules, and budgets. Evaluate project risks and establish appropriate mitigation measures. Serve as the principal contact for the client, contractors, and other stakeholders. Coordinate communication so that goals, timelines, responsibilities, and expectations remain aligned. Arrange and lead regular stakeholder meetings to share progress updates and resolve issues. Manage and coordinate the design process, ensuring it meets industry standards and client requirements. Review and approve engineering designs, drawings, and technical specifications. Coordinate across disciplines to identify and prevent design or execution conflicts. Assist procurement activities, including vendor selection and contract negotiations. Track contractor and supplier performance to confirm compliance with agreed terms. Manage contract variations, claims, and disputes on the client’s behalf. Oversee on-site project delivery to ensure that work follows design specifications and quality standards. Carry out site visits to monitor progress and address issues without delay. Work with construction teams to maintain required safety and compliance standards. Monitor project expenditure and control costs to prevent budget overruns. Approve invoices and oversee project financial reporting. Identify cost-saving opportunities while protecting required quality levels. Ensure compliance with local regulations, applicable codes, and industry best practices. Perform regular quality inspections to confirm the integrity of materials and workmanship. Coordinate audits and maintain the related compliance records. Manage project changes with clear documentation and communication to all relevant parties. Review and adjust schedules and budgets when the project scope changes. Produce detailed client progress reports covering milestones, status, and identified concerns. Maintain complete project records to support transparency and future reference. Ensure project documentation complies with both company and client standards. Lead the project handover process, including commissioning and operational readiness. Coordinate final inspections and formal client acceptance. Qualifications Demonstrated experience as a construction project manager, with a focus on industrial projects. Strong understanding of construction methods, materials, and project management principles. Knowledge of the food industry, manufacturing and packaging processes, layouts, and technical specifications. Familiarity with quality, health, and safety standards. Good working knowledge of Microsoft Office. Excellent command of English. Familiarity with construction and project management software. Excellent communication and negotiation capabilities. Strong organizational and time-management skills. A collaborative team player with leadership ability. BSc/BA in engineering, building science, or another relevant field. PMP or an equivalent certification is considered an advantage. Availability for business travel or relocation. Additional Information Career growth & well being At Blue Projects, you’ll join a smart, open and communicative team with access to Online Learning Platforms, psychological and well being services, and an Employee Assistance Program. Global mobility Opportunities for international assignments aligned to our Global Mobility Policy, with clear, equitable and standardized terms and conditions for short and long term engagements. Our culture We value safety, integrity, flexibility, and being great partners to our clients—operating with hands on ownership and a down to earth, high performance mindset. Inclusion & Equal Opportunity Blue Projects is committed to inclusion, dignity and respect, with zero tolerance for bullying, harassment or discrimination. We provide impartial support mechanisms and clear procedures to ensure a respectful workplace for all colleagues, contractors and agency workers. GDPR & confidentiality By applying, you consent to the use of your personal data strictly for recruitment purposes, in accordance with our GDPR practices; access is limited to authorized staff and handled confidentially. About Blue Projects Formed in Romania in 2007, Blue Projects brings together dedicated and experienced engineers, architects and project managers with a track record of delivering complex, fast track developments worldwide. Our brand personality is dynamic and client oriented, focused on creating a memorable, meaningful and contemporary impact—supported by consistent standards and identity. How to apply Please submit your CV. Shortlisted candidates will be contacted to discuss next steps.

– Опыт работы в event-маркетинге от 5 лет (преимущественно в fashion, luxury или premium-сегменте). – Опыт разработки креативных концепций и реализации мероприятий разного масштаба.

Задачи: — Отвечать за рост первых покупок в ОГЭ и ЕГЭ в направлении 7–11 классов. — Искать точки роста, формулировать гипотезы и быстро доводить их до АБ экспериментов. — Работать в growth-логике: разбираться во всей воронке от первого касания до оплаты, искать драйверы роста и влиять на результат вместе с командой. Требования: — Интерес к работе в growth-логике. Условия: — Минимум бюрократии и много самостоятельности. Продакт отвечает не за «ведение проектов», а за конкретный бизнес-результат — конверсию в новых покупателей.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! 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