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Location: Ciudad Juárez, Mexico ¡Únete a Banco Plata ! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande! ¡Forma parte de la revolución financiera que está cambiando México! Requisitos del puesto: Experiencia de al menos 1 año en supervisión de equipos de ventas. Inglés (deseable). Conocimientos de las herramientas G-Suite. Medio de transporte propio. Experiencia en ventas cara a cara y/o atención al cliente. Proactividad y capacidad para resolver problemas de manera eficiente. Habilidad para asegurar el cumplimiento de métricas y objetivos establecidos. Excelentes habilidades de comunicación y liderazgo. Habilidad para motivar y desarrollar a los miembros del equipo. Responsabilidades del puesto: Acompañar a los embajadores en campo, proporcionando mentoría y apoyo continuo. Realizar reportes y seguimientos para asegurar que los embajadores alcancen sus metas y cumplan con los KPIs establecidos. Supervisar las actividades diarias de los embajadores, asegurando el cumplimiento de políticas y procedimientos. Proporcionar capacitación y desarrollo continuo para mejorar las habilidades y competencias del equipo. Planificar y coordinar las actividades del equipo, asignando tareas y asegurando que se cumplan los plazos y objetivos. Mantener una comunicación constante con otros departamentos para coordinar esfuerzos y optimizar recursos. Realizar análisis periódicos del rendimiento del equipo y de las operaciones, identificando áreas de mejora y proponiendo acciones correctivas. Implementar prácticas de mejora continua para aumentar la eficiencia y la calidad del servicio. Reportar incidencias al departamento de Recursos Humanos, asegurando una comunicación fluida y oportuna sobre cualquier problema que afecte la operación del equipo. Generar informes detallados sobre los resultados y el desempeño del equipo. Gestionar la recepción y entrega de tarjetas, asegurando un control preciso del inventario para evitar faltantes y garantizar la disponibilidad continua. Prestaciones y beneficios adicionales : Sueldo base Apoyo de transporte de $1000 MXN Esquema de Bonos. Prestaciones de Ley (IMSS, Aguinaldo y Vacaciones). Seguro de Gastos Médicos Mayores. Seguro de Vida. Oportunidad de crecimiento ayudar en la definición del proceso de visitas y contribuir al diseño de la plataforma. Oportunidad para participar en la creación de una compañía innovadora y que busca convertirse en el banco digital más grande de México. Horario: Lunes a Viernes 9:00am a 6:00pm Sábado 9:00am a 2:00pm Descanso fijo Domingo ¿Por qué unirte a Banco PLATA? Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo.Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso. ¡Postúlate por este medio y nos contactamos contigo lo antes posible!

Location: Chihuahua, Mexico ¡Únete a Plata Card y forma parte de la revolución financiera que está cambiando México! Plata es un banco digital que revoluciona la banca con servicios financieros más justos, simples y centrados en las personas. En Plata Card combinamos tecnología, propósito y agilidad para ofrecer productos financieros accesibles y confiables. ¿Qué harás? Liderar, acompañar y desarrollar a un equipo de Brand Ambassadors en campo. Dar seguimiento diario y semanal a los indicadores de desempeño del equipo, como CR, BAF, iBAF, seguros, QA, Plata+ y venta cruzada. Detectar desviaciones, tendencias, malas prácticas y oportunidades de mejora; implementar acciones correctivas de forma oportuna. Supervisar el cumplimiento de políticas, procesos y estándares de operación. Capacitar, dar mentoría y retroalimentación continua al equipo para fortalecer sus habilidades y resultados. Planificar actividades, asignar prioridades y asegurar el cumplimiento de plazos y metas. Reportar incidencias operativas y de personal de manera oportuna, manteniendo comunicación con las áreas involucradas. Llevar el control y trazabilidad de tarjetas, teléfonos y demás herramientas asignadas al equipo, previniendo faltantes y asegurando su recuperación ante movimientos o bajas. Mantener visibilidad de la operación, cobertura, inventario, riesgos y desempeño de las zonas asignadas. ¿Qué buscamos? Bachillerato concluido. Al menos 1 a 2 años de experiencia liderando equipos operativos, comerciales o de ventas, preferentemente en campo. Experiencia en ventas cara a cara, colocación de productos o servicios y atención al cliente. Experiencia dando seguimiento a KPIs y tomando acciones para mejorar resultados. Manejo de Excel: bases de datos, cruces de información y tablas dinámicas. Conocimiento de herramientas de seguimiento de desempeño y métricas. Inglés básico. Medio de transporte propio (auto o motocicleta) y disponibilidad para trasladarte en la ciudad. Deseable experiencia en banca, fintech o instituciones financieras. Competencias clave Liderazgo y desarrollo de equipos. Enfoque a resultados y disciplina operativa. Pensamiento analítico y resolución de problemas. Comunicación efectiva, firmeza y capacidad para dar retroalimentación. Organización, priorización y seguimiento de múltiples actividades. Adaptabilidad a cambios y a un entorno dinámico. Inteligencia emocional y capacidad para manejar conversaciones difíciles. Ofrecemos Sueldo base más esquema de bonos. Apoyo de transporte de $1,000 MXN mensuales. Prestaciones de ley desde el ingreso. Seguro de Gastos Médicos Mayores. Seguro de vida. Oportunidad de crecimiento y desarrollo dentro de una compañía innovadora. Participación en la construcción y mejora de procesos operativos de un banco digital en crecimiento. Horario Lunes a viernes: 9:00 a.m. a 6:00 p.m. Sábado: 9:00 a.m. a 2:00 p.m. Descanso fijo en domingo.

Location: Torreón, Mexico ¡Únete a Plata Card y forma parte de la revolución financiera que está cambiando México! Plata es un banco digital que revoluciona la banca con servicios financieros más justos, simples y centrados en las personas. En Plata Card combinamos tecnología, propósito y agilidad para ofrecer productos financieros accesibles y confiables. ¿Qué harás? Liderar, acompañar y desarrollar a un equipo de Brand Ambassadors en campo. Dar seguimiento diario y semanal a los indicadores de desempeño del equipo, como CR, BAF, iBAF, seguros, QA, Plata+ y venta cruzada. Detectar desviaciones, tendencias, malas prácticas y oportunidades de mejora; implementar acciones correctivas de forma oportuna. Supervisar el cumplimiento de políticas, procesos y estándares de operación. Capacitar, dar mentoría y retroalimentación continua al equipo para fortalecer sus habilidades y resultados. Planificar actividades, asignar prioridades y asegurar el cumplimiento de plazos y metas. Reportar incidencias operativas y de personal de manera oportuna, manteniendo comunicación con las áreas involucradas. Llevar el control y trazabilidad de tarjetas, teléfonos y demás herramientas asignadas al equipo, previniendo faltantes y asegurando su recuperación ante movimientos o bajas. Mantener visibilidad de la operación, cobertura, inventario, riesgos y desempeño de las zonas asignadas. ¿Qué buscamos? Bachillerato concluido. Al menos 1 a 2 años de experiencia liderando equipos operativos, comerciales o de ventas, preferentemente en campo. Experiencia en ventas cara a cara, colocación de productos o servicios y atención al cliente. Experiencia dando seguimiento a KPIs y tomando acciones para mejorar resultados. Manejo de Excel: bases de datos, cruces de información y tablas dinámicas. Conocimiento de herramientas de seguimiento de desempeño y métricas. Inglés básico. Medio de transporte propio (auto o motocicleta) y disponibilidad para trasladarte en la ciudad. Deseable experiencia en banca, fintech o instituciones financieras. Competencias clave Liderazgo y desarrollo de equipos. Enfoque a resultados y disciplina operativa. Pensamiento analítico y resolución de problemas. Comunicación efectiva, firmeza y capacidad para dar retroalimentación. Organización, priorización y seguimiento de múltiples actividades. Adaptabilidad a cambios y a un entorno dinámico. Inteligencia emocional y capacidad para manejar conversaciones difíciles. Ofrecemos Sueldo base más esquema de bonos. Apoyo de transporte de $1,000 MXN mensuales. Prestaciones de ley desde el ingreso. Seguro de Gastos Médicos Mayores. Seguro de vida. Oportunidad de crecimiento y desarrollo dentro de una compañía innovadora. Participación en la construcción y mejora de procesos operativos de un banco digital en crecimiento. Horario Lunes a viernes: 9:00 a.m. a 6:00 p.m. Sábado: 9:00 a.m. a 2:00 p.m. Descanso fijo en domingo.

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position CASINO SUPERVISOR onboard Royal Caribbean Cruises. Supervises the activities of the Casino gaming tables such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: Monitors casino floor operation. Circulates among gaming tables to observe operations and security to ensure harmony and courtesy. Observes casino staff, in the operation of casino games to ensure guests receive prompt and courteous service and correct procedures are maintained. Identifies rule violations, or notes potential security problems. Observes pace and accuracy of dealing procedures to ensure all casino games proceed smoothly and properly according to Casino Operations policies and The Royal Way. Maintains a proactive approach to prevent or solve problems. Informs casino management and staff of disruptive players or observers and potential security problems. Serves as host to guests in the casino. Greets guests, extends courtesy and provides helpful information. Explains and clarifies house rules to guests requesting information. Observes and calculates transactions to verify dealer payouts. Resolves disputes regarding wagers, payouts, gaming procedures and casino policies. Opens or closes tables according to business demand; makes decisions regarding table limits according to appropriate guidelines. Trains and monitors Casino employees for proper service according to The Royal Way. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Notifies Casino Manager regarding work schedules and time records. Supervises staff to ensure The Royal Way are implemented. Under time constraints or staff shortages, assists employees in preparing gaming tables. Distributes necessary gaming equipment at the beginning of each shift; verifies drop boxes are locked onto tables. Prepares accurate reports in a timely manner according to Casino Operations policies. Participates in casino table counts, reports or paperwork as scheduled by Casino Manager. Attends meetings, training activities, courses and all other work- related activities as required. Ensures that high roller casino guests are identified and enrolled into Club Royale. REQUIREMENTS: Minimum 21 years old. Shipboard experience on the same position is mandatory Minimum 3 years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related games. Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages. Ability to make decisions based on sound judgment regarding gaming rules and regulations. Ability to observe and recognize payout accuracy, dealer behavior and associated activities. Good level of English NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: April 16, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Sharjah, United Arab Emirates; Doha, Qatar At Apt Resources, we are looking for a highly experienced and enthusiastic Restaurant Supervisor to join the team of one of our top clients running very successful award-winning restaurants in Dubai. As a European experienced Restaurant Supervisor for Trendy Western Restaurants, you will play a crucial role in providing exceptional customer service and ensuring the smooth operations of our trendy restaurants. If you are passionate about the hospitality industry and ready to take on a new challenge, we want to hear from you! Responsibilities Oversee the daily operations of the restaurant, ensuring that all staff are performing their duties efficiently and effectively Train, motivate, and supervise a team of restaurant staff, including servers, bartenders, and hosts/hostesses Monitor and maintain restaurant cleanliness and sanitation standards, ensuring compliance with health and safety regulations Develop and implement strategies to enhance customer satisfaction and increase revenue Handle customer complaints and feedback, resolving issues in a professional and timely manner Collaborate with the Head Chef and Restaurant Manager to develop menus, specials, and promotions Manage inventory and order supplies, ensuring that the restaurant is adequately stocked at all times Requirements Minimum of 3 years of experience as a Restaurant Supervisor in a similar environment Strong knowledge of European cuisine and trends in the hospitality industry Exceptional customer service and communication skills Ability to work under pressure and handle multiple tasks simultaneously Excellent leadership and team management abilities Proficient in Microsoft Office and restaurant management software Flexible schedule, including evenings, weekends, and holidays Benefits AED 3500 - 4700 basic salary range depending on the experience. Plus 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

Location: Mexico ¡Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande. Requisitos del puesto: Experiencia de al menos 1 año en supervisión de equipos, preferiblemente en operaciones o ventas Experiencia en ventas cara a cara y/o atención al cliente Capacidad para supervisar equipos en una o varias ciudades Proactividad y capacidad para resolver problemas de manera eficiente Habilidad para asegurar el cumplimiento de métricas y objetivos establecidos Excelentes habilidades de comunicación y liderazgo Habilidad para motivar y desarrollar a los miembros del equipo Responsabilidades del puesto: Acompañar a los embajadores en campo, proporcionando mentoría y apoyo continuo. Realizar reportes y seguimientos para asegurar que los embajadores alcancen sus metas y cumplan con los KPIs establecidos. Supervisar las actividades diarias de los embajadores, asegurando el cumplimiento de políticas y procedimientos. Proporcionar capacitación y desarrollo continuo para mejorar las habilidades y competencias del equipo. Planificar y coordinar las actividades del equipo, asignando tareas y asegurando que se cumplan los plazos y objetivos. Mantener una comunicación constante con otros departamentos para coordinar esfuerzos y optimizar recursos. Realizar análisis periódicos del rendimiento del equipo y de las operaciones, identificando áreas de mejora y proponiendo acciones correctivas. Implementar prácticas de mejora continua para aumentar la eficiencia y la calidad del servicio. Reportar incidencias al departamento de Recursos Humanos, asegurando una comunicación fluida y oportuna sobre cualquier problema que afecte la operación del equipo. Generar informes detallados sobre los resultados y el desempeño del equipo. Gestionar la recepción y entrega de tarjetas, asegurando un control preciso del inventario para evitar faltantes y garantizar la disponibilidad continua. Prestaciones y beneficios adicionales : Sueldo Base Apoyo de transporte de $1000 MXN Esquema de Bonos Prestaciones de Ley (IMSS, Aguinaldo y Vacaciones) Seguro de Gastos Médicos Mayores Seguro de Vida Oportunidad de crecimiento ayudar en la definición del proceso de visitas y contribuir al diseño de la plataforma Oportunidad para participar en la creación de una compañía innovadora y que busca convertirse en el banco digital más grande de México Postúlate por este medio y nos contactamos contigo lo antes posible ¿Por qué unirte a Banco PLATA? Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo. Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso.

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position RESTAURANT SUPERVISOR for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: - STCW certification - Joining tickets - Pre-Employment Medical Examination (PEME) - Necessary Visas - Joining expenses, such as transfers, hotel accommodations, subsistence RESPONSIBILITIES: Provide an epic experience for our guests at all times Maintain complete knowledge of all service items, cooking methods and beverage selections available in the assigned outlet Assists with the training of the Quick Service Attendants and other restaurant teams on respective food/beverage concepts, menus and service procedures Responsible for providing supervision and support to Quick Service Attendants helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew Maintain complete knowledge of proper table set ups, room capacity, hours of operation, menus, price range, buffet line setup, refill, clearance and dress code of assigned restaurant and/or outlet Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring sailors have the utmost satisfaction Ensures all team members perform and adhere to company guidelines and policy at all times Ensure that all restaurant products, equipment and cleaning materials are used in a cost-effective manner Informs the Restaurant Manager on all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve Responsible for carrying out supervisory duties in respective outlet they are assigned to. Assigns service stations to the wait staff from the respective assigned outlet based on performance, and ability without discrimination or favoritism Ensures that all health rules and regulations such as USPH are maintained and adhered to and where necessary provide training to other members of the Restaurant team Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary Monitors and assists clear down routines after service and ensures the appearance and condition of all items including cutlery and tableware meet Virgin Voyages’ standards Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching REQUIREMENTS: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Minimum 2 years’ experience as Restaurant/Lido Supervisor or Head Waiter onboard a Cruise ship or 4/5 star hotel/resort or restaurant Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal skills Minimum 21 years old NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: August 28, 2024 You can submit your Resume here pushing APPLY TO POSITION button below In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position SECURITY SUPERVISOR for ROYAL CARIBBEAN GROUP! The Security Supervisor is responsible for deterring and/or effectively responding to shipboard incidents involving violations of the Guest Conduct Policy or other shipboard incidents as required by the Master. Reporting to the Security Officer (or equivalent position on Celebrity ships), the GSS will provide a highly visible security presence, that enhances the overall guest vacation experience by reducing the frequency and/or severity of incidents. Is an active member of the ship’s crew, participating in training opportunities to elevate their level of awareness, ability and willingness to contribute to the security of the ship. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: The Security Supervisor shall have an understanding of the Safety and Quality Management Program including responsibilities and those of the Security Guards in the Safety Organization according to the Emergency Plan and Station Bill. An excellent understanding of the Master's rules and regulations and the company’s policy and a thorough knowledge of the Security manual are essential for this position. The Security Supervisor's working hours should be adjusted as appropriate to the ship's routine. He shall monitor the day/night security and prepare a log of activities during the night time hours for presentation to the Chief Security Officer. The Chief Security Officer will produce a Night Report from this log for presentation to prescribed ship's management. The Security Supervisor shall be familiar with all duties regarding the safety rounds and the gangway security. (See Security Manual for specific instructions.) The Security Supervisor shall, through his observations, preserve the safety of the vessel, passengers, and the crew. During Safety Rounds the Security Supervisor shall always be alert and follow the designated procedures. He may be the first person to arrive at the scene of an incident or a fire, and will have to assess a situation and act accordingly until help arrives. The situation will dictate any action taken by the Security Supervisor. In the case of a fire alarm, the Security Supervisor will respond immediately to the location of the alarm. He will then be responsible for making quick decisions based on previous instructions and experience. The Security Supervisor shall immediately inform the Duty Officer on the Bridge and any other concerned Officer of any incident which has occurred. REQUIREMENTS: Minimum of 4 years of security experience mandatory – Army/Maritime/Aviation/Police or Hotel Security environment. A high level of English communication skills and experience/training in crowd management and customer relations, principally relying on non-aggressive, non-lethal forms of conflict resolution and crowd control. Ability to patrol in a none-routine manner, maintaining a high level of visibility and effectively dealing with escalating issues When necessary, utilize defensive tactics and hand-to-hand skills to control or escort hostile persons. Recognize, preserve and properly document evidence. Ability to diplomatically or, if necessary, physically deal with guests in tense, adversarial or confrontational situations. A level of physical fitness which permits the use of physical control and restraint techniques if needed. A well groomed, physical appearance and demeanor that establishes a presence that serves as an incident-deterrent as well as a reassurance to guests. Knowledge of relevant equipment, processes and strategies to promote effective security. Ability to work effectively with others in a multicultural environment. Minimum 21 years old. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here pushing APPLY TO POSITION button In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position POOL&DECK Supervisor for Carnival Cruise Line! POOL&DECK Supervisor - this role will see you working on the front line overseeing our Aquatic Attendant and Open Deck Team to ensure the safety of our guests and that the cleanliness and maintenance standards are met in the pools, water park and all open deck areas. As a Pool and Deck Supervisor you will spend your time in the Sunshine on the open Decks making sure the areas are clean and safe so our guests can focus on having FUN and a great vacation experience in their home away from home! You’ll be a highly visible member of the team, and will constantly interact with our guests and helping them with questions. The vacation experience we promise our guests will start with you! Conditions: Travel around the World First joining ticket is provided by company Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Professional growth Medical insurance provided during contract RESPONSIBILITIES: Supervision of housekeeping operation on open deck areas (verandas, external swimming pools, whirlpool areas etc.) and supervision of team members working on the open decks. Completion of special tasks as set by the onboard housekeeping management and reporting of problems performing these tasks. Training and development of team members. Ensure a safe operation on the open decks and maintain cleanliness of housekeeping cleaning equipment and lockers located in the open deck areas. Ensure that team members comply with the garbage management program, with particular emphasis on garbage separation. Report all maintenance issues to Assistant Housekeeping Managers. Follow USPH procedures as directed in The Vessel Sanitation Manual. Ensure that all Recreational Water Facilities are in compliance. Ensure that all regulations and policies are followed by you and crew members according to standards. Advice Assistant Housekeeping Manager immediately of any safety concerns involving guests and team members. Adhere to all Carnival Service Values at all times. Extend appropriate greeting to all guests and crew at every opportunity. Apply hospitality standards at all times in guest and crew areas. Follow all safety regulations (boat drills, safe operation of RWF etc.) during the course of duty Follow all environmental, USPH and HESS - MS procedures as applicable for position. Follow up Time and Attendance policy REQUIREMENTS: Min 21 years old Fluent in conversational & written English, hospitable with a positive attitude Applicant should be self-motivated with experience in managing small groups of people Min 1 year background in hotel/resort supervisory role or other similar is preferred Vocational / Hotel management education preferred but not required Applicant should be familiar with working in the Housekeeping Industry having an understanding of Standard Operating Procedures of this department able to organize and manage a small team of 15 to 20 employees Computer skills are required (MS office) for the job NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: August 28, 2023 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position RESPONSIBLE SERVICE of ALCOHOL SUPERVISOR for Carnival Cruise Line! The Responsible Service of Alcohol Supervisor (RSA)'s primary responsibility is to prevent anyone from becoming intoxicated, to prevent anyone under the age of 21 from obtaining or consuming alcohol, to ensure that alcohol is consumed in a safe and responsible manner without danger to passengers or crew, and to ensure that the service and consumption of alcohol are conducted in accordance with company policies and procedures. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 5 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: Be assigned to a specific bar location or locations as directed by the Chief Security Officer (CSO/designee. It is envisioned that this person always remains in the assigned location(s) and that the focus is solely on RSA. Identify anyone that is becoming intoxicated and ensure they are given appropriate warnings at an early stage, and if deemed necessary, are not served any further alcoholic beverages until such time they are adjudged capable. Assist in preventing anyone from becoming intoxicated- efficiently supervise guest activities as x the nightly brief received by CSO. Assist service personnel in determining whether a passenger should be served—if necessary, engage the passenger in conversation to determine if service should be refused. Assist service personnel in addressing passengers that have been refused service. Ensure that passengers that have been refused service do not obtain any further alcohol from others. Ensure the appropriate parties are notified when a passenger has been refused service and that the appropriate records are updated. Ensure that anyone refused service is safe and that medical assistance is called if required. Ensure that RSA Supervisor is maintained throughout the evening. Operating hours may vary from cruise to cruise and from bar to bar—the CSO will set specific supervisory hours. Focus on RSA and responsible alcohol consumption and ensure incidents that require security is handled by uniformed Security personnel and not by the RSA Security Supervisor him/herself. Complete and file daily reports as required and specified by the NSO. Requirements: Minimum of 3 year of security experience as Supervisor Should have experience in physical security with special emphasis on access control, security screening methods, security screening equipment operation and training ability (x-ray, metal detector, explosives/narcotics detection). Must have the ability to operate in a multinational environment. Be conversant in, and familiar with the effect alcohol and drugs have on the body. Be able to estimate/calculate the number of alcohol units a person can reasonably consume before becoming intoxicated. Organizational skills combined with literacy and basic knowledge of computers is preferred for this position. Minimum 21 years old. Basic STCW Training Good level of English language. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: September 27, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Monterrey, Mexico ¡Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande. Requisitos del puesto: Experiencia de al menos 1 año en supervisión de equipos, preferiblemente en operaciones o ventas Experiencia en ventas cara a cara y/o atención al cliente Capacidad para supervisar equipos en una o varias ciudades Proactividad y capacidad para resolver problemas de manera eficiente Habilidad para asegurar el cumplimiento de métricas y objetivos establecidos Excelentes habilidades de comunicación y liderazgo Habilidad para motivar y desarrollar a los miembros del equipo Responsabilidades del puesto: Acompañar a los embajadores en campo, proporcionando mentoría y apoyo continuo. Realizar reportes y seguimientos para asegurar que los embajadores alcancen sus metas y cumplan con los KPIs establecidos. Supervisar las actividades diarias de los embajadores, asegurando el cumplimiento de políticas y procedimientos. Proporcionar capacitación y desarrollo continuo para mejorar las habilidades y competencias del equipo. Planificar y coordinar las actividades del equipo, asignando tareas y asegurando que se cumplan los plazos y objetivos. Mantener una comunicación constante con otros departamentos para coordinar esfuerzos y optimizar recursos. Realizar análisis periódicos del rendimiento del equipo y de las operaciones, identificando áreas de mejora y proponiendo acciones correctivas. Implementar prácticas de mejora continua para aumentar la eficiencia y la calidad del servicio. Reportar incidencias al departamento de Recursos Humanos, asegurando una comunicación fluida y oportuna sobre cualquier problema que afecte la operación del equipo. Generar informes detallados sobre los resultados y el desempeño del equipo. Gestionar la recepción y entrega de tarjetas, asegurando un control preciso del inventario para evitar faltantes y garantizar la disponibilidad continua. Prestaciones y beneficios adicionales : Sueldo Base Apoyo de transporte de $1000 MXN Esquema de Bonos Prestaciones de Ley (IMSS, Aguinaldo y Vacaciones) Seguro de Gastos Médicos Mayores Seguro de Vida Oportunidad de crecimiento ayudar en la definición del proceso de visitas y contribuir al diseño de la plataforma Oportunidad para participar en la creación de una compañía innovadora y que busca convertirse en el banco digital más grande de México Postúlate por este medio y nos contactamos contigo lo antes posible ¿Por qué unirte a Banco PLATA? Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo. Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso. #soporte26

Location: COSTA CRUISES, Worldwide ISMIRA Agency actively recruiting for positions SHOP SUPERVISOR for COSTA CRUISES! Shop Supervisor ( Assistant Shop Manager) - is the right hand of the Shop Manager. Supporting the Shop Manager in everyday operation. As a company Ambassador provides an inspirational example of leadership in line with Culture Essentials and W.I.D.E.R. Values. Conditions: Free food and accommodation on board First joining ticket is provided by company Medical insurance provided during the work contract Contract 5-6 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world Great chance to show yourself and build a career Responsibilities: Driving the business, ensuring sales and profit targets of the store are met reviewing sales performance, and managing inventory. Driving customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures. Communicating regular feedback to Sales Director and Shop sales and operations Manager through objective data and developing a proper sales strategy, in cooperation with the Shop sales and Operations Manager. Fostering a guest-centric mindset by developing and maintaining guest relationships along the cruise. Maintaining integrity of stock control, levels, and replenishment. Ensuring store compliance with occupational health and safety regulations. Ensuring presentation of window displays, interior displays, floor plans, special promotions display, and all visual areas are reflective of current visual direction. Taking care of the general look of the store/departments in terms of cleanness, tidiness, and efficiency, to ensure the best image of products and store, in line with the brand communication and promotion strategy. Requirements: Minimum 21 years old Good level of English and Russian Knowledge of any additional European language is an advantage ( Italian, French, German, Spanish, Portuguese, Chinese) Five years’ proven experience in direct retail sales (ideally with experience at sea); Ability to initiate conversation and establish relationships with customers Highly competent in store procedures including sales reports, loss prevention, audits. Good administrative skills. Work with international team members. Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺 Last updated: September 12, 2024 If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: COSTA CRUISES, Worldwide ISMIRA Agency actively recruiting for positions BUFFET SUPERVISOR for COSTA CRUISES! Buffet Supervisor leads and directs department activity in any area as assigned according to SOP (Standard Operating Process) in order to deliver an excellent service to the Guest Conditions: Free food and accommodation on board First joining ticket is provided by company Medical insurance provided during the work contract Contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world Great chance to show yourself and build a career Responsibilities: Regularly visit Guest at the table during service to ensure Guest satisfaction and establish a good relationship to improve service delivery Assures that the assigned areas are arranged as per manual by supervising the area and controlling the Buffet set up Organizes the shift schedules, controls and assigns the Staff to the directed station in order to provide speedy, courteous and professional buffet service according to Company procedures Supervises cleaning, maintenance and sanitation in order to assure adherence to USPH standard and require immediate reparation of out of order equipment Takes in charge or reports to the line manager Guests complaints in order to provide a fast and effective solution Leads training sessions and follows up to ensure the training is achieving set goals Supervises special events (i.e. beverage service on Pier, Pizzeria, generic food outlet) in order to assure adequate arrangement Is responsible for and takes physical inventories of all materials and products located in the assigned area on weekly basis At the end of each service fills in a report regarding the service execution and transmits it to the head of department Requirements: Minimum 19 years old Good level of English and Russian Knowledge of any additional European language is an advantage ( Italian, French, German, Spanish, Portuguese, Chinese) At least 1 year experience in middle management position in a Restaurant with 80/100 seats. Ship experience in the same position will be an advantage. Good administrative skills. Work with international team members. Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺 Last updated: June 7, 2024 If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Miami, United States Uptalent.io is a leading global platform connecting global top-tier talent with exciting companies in the United States. We are currently seeking a Junior Architectural Site Supervisor to join our team. This is a great opportunity for someone who is passionate about architecture and construction and wants to gain hands-on experience in site supervision. Responsibilities Assist in overseeing construction sites to ensure adherence to architectural plans, specifications, and quality standards. Monitor the progress of construction activities and provide regular updates to the project manager. Maintain accurate documentation and records of construction activities. Requirements Bachelor's degree in Architecture or a related field. Previous experience in architectural site supervision or construction preferred. Strong knowledge of architectural plans, drawings, and specifications. Familiarity with building codes and regulations. Excellent communication and problem-solving skills. Ability to work well in a team and collaborate with different stakeholders. Attention to detail and a high level of accuracy. Proficiency in project management software or tools is a plus. Based in Miami. Benefits Work for the most exciting companies in the North American Market. Flexible schedules. Highly competitive compensation.

Location: Basra, Iraq Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. As an Warehouse Supervisor, you are responsible for tacking and coordinating the receipt, storage, and timely delivery of goods and materials. The Warehouse Supervisor is expected to supervise and coordinate activities of team engagement in the warehouse operation. Responsibilities: Tracking and coordinating the receipt, storage, and timely delivery of goods and materials Performing a daily inspection of the warehouse grounds and maintaining workspace hygiene Escalate any issue to the designated team, especially active orders that require administrator intervention Manage daily cash with suppliers Supervise and coordinate activities of the team engaged in warehouse operations Work on minimizing excess inventory Build daily stocking, shipping, and repack plans to ensure older fulfillment is accurate and timely Confirming all customers’ orders are met in a timely manner Meet the KPI targets for order fulfillment and service quality Requirements: BS in business, supply chain management, accounting or related field, or equivalent work experience The responsible individual who is able to wear multiple hats to get the job done, from supervising the operation and performing analytical tasks, to fulfilling orders Flexible and able to work overtime and weekends Able to communicate to other team members Strong organization and management skills.

Location: VIRGIN VOYAGES, Worldwide WHY WORKING ON CRUISE SHIPS? Cruise ship is like a floating city with cozy hotels, casual and luxury restaurants, kid's rooms, pools, casinos, theaters, and penetrating joyful atmosphere of fun. Working on cruises ships is an excellent opportunity to work, travel, and save money at the same time. Giant cruise companies are constantly growing and expanding their operations building new cruise ships, thus more and more employees are needed for various positions - receptionists, hairdressers, croupiers, cleaners, animators, nurses, cabin stewards, bartenders, cooks, photographers, waiters, electricians, engineers, carpenters, shop attendants and many other. Cruise companies employ international crewmembers from more than 72 countries, so different nationalities work and live together sharing common interests and often becoming friends. AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position RESERVATION SUPERVISOR for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence THE GIG: We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is a natural leader & loves the hustle and bustle of the restaurant biz. If you can smell a perfectly seared steak miles away, and know how to make a hangry Sailor smile, keep reading! This “someone” will work closely with the Assistant and Restaurant Manager to make sure that ship in our restaurant is running smoothly. They will help oversea the table management and seating of their respective restaurant. In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you. RESPONSIBILITIES: Provide an epic experience for our guests at all times by ensuring appropriate management of tables, reservations, availability and accompanying special requests to the best of your ability. Maintain complete knowledge of all menu and concepts, table management, server stations Responsible for providing support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew Responsible for training restaurant teams on respective food/beverage menus, standards and steps of service Responsible for cross training crew members in other departments in order to find the right fit of future teams Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback and preferences of our sailors Informs the Restaurant Manager on all Sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve Assigns service stations to the service staff from the respective assigned outlet based on performance and ability Ensures that all health rules and regulations such as USPH are maintained and adhered to and, where necessary, provides training to other members of the Restaurant team Ensures that Sailor’s orders are correctly entered into the system and monitors tabs for any corrections necessary Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching Monitors restaurant and Crew Dining areas, ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines REQUIREMENTS: At least 21 years old Minimum 2 years’ experience as Restaurant Host or Head Waiter onboard a Premium Class Cruise ship or 4/5 star hotel/resort/restaurant Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal English language skills WHAT MATTERS TO US: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: April 15, 2022 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: *CYPRUS* Workplace: hybrid Position Summary: The Hotel Services Engineer shall support the respective Manager ensuring the maintenance standards are achieved. This position must perform a variety of tasks. From preventative maintenance to repair, this position should strive to keep the maintenance standards at a high-quality level. Employee may be required to perform any other job-related duties assigned by their supervisor , management or the Chief Engineer. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Qualifications: Five years minimum experience in technical/engineering maintenance on a cruise ship or a land-based facility. Previous supervisory experience with the ability to train and coach employees. Extensive knowledge of Galley, Laundry, and Hotel/F&B equipment, plumbing systems , as well as joining/carpentry experience . Good communication/social skills, to communicate in a multicultural environment with all levels of employees and management. Able to read and interpret technical drawings, instruction manuals and schematic diagrams for equipment that has mechanical, outfitting and structural components. SOLAS Lifesaving and Fire Fighting Training according to SOLAS and STCW requirements for passenger ships (Preferred) Ability to demonstrate leadership, co-ordination and problem solving skills when performing routine and contingency tasks in order to minimize organization bottlenecks, negative guest impact and down-time of equipment.   Competency: Job Skills/Results: Key Performance Indicators (KPI’s): KPI’s assigned to position/department. Operational Effectiveness: Demonstrates the ability to work and co-operate with all onboard teams in order to ensure minimum impact to Hotel and Ships’ overall operation. Maintains safety as primary concern and ultimate priority when conducting routine, project and unscheduled tasks. Understands and complies with the company's environmental policies and is committed to safeguarding the environment. Ensures AVO system is operational and issues are closely monitored and are being resolved in a timely manner providing excellent service to both Guests and Crew. Leads the team in order to get issues resolved and executed in an effective manner. Responsible for cost containment and budget disposition through the proper use, handling and maintenance of spare parts, consumables, chemicals and general supplies. Assists the AMM in the reporting and management of planned maintenance and identifies, recommends, creates requisitions and work orders in the AMOS system. Leadership:   Leadership Effectiveness: Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, expenses, USPH, Workplace Safety and Crew Satisfaction Inspires team through encouragement and recognition of outstanding performance Fosters team unity and inspires commitment to GFM Collaborates well and works up, down and across the organization Creates a climate of trust and mutual respect   Position: Hotel Engineer Required License: 2nd Engineer Salary: USD 7,671 per month Rotation: 3 months on / 3 months off Salary Review: 3% increase next year in line with the CBA 07/01/2027 Rotation: 3 months on / 3 months off Salary Review: 3% increase next year in line with the CBA

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Financial Crime Quality Assurance (QA) team at OKX is part of the Compliance Assurance function and is responsible for reviewing and rating the quality of AML Transaction Monitoring alert disposition and Financial Crime Investigations performed by the Global Financial Crime Investigations Team. We are a team of risk-focused compliance experts who independently assess investigation quality, promote consistency in decision-making, and ensure compliance with AML/CFT requirements, internal policies, and regulatory expectations. By working closely with Operations, Product, and Compliance teams, we help strengthen financial crime controls and drive continuous improvement across the investigation lifecycle. About the Opportunity This is an exciting opportunity to join the Compliance Assurance Function of a regulated crypto business. As a QA Analyst, you will be responsible for conducting quality reviews of financial crime investigations, assessing investigator decision-making, and ensuring compliance with AML/CFT requirements, internal policies, and quality standards. You will work closely with Operations, Team Leads, and Product teams to drive continuous improvement, strengthen investigation quality, and support the effectiveness of the firm's financial crime controls. What You’ll Be Doing Quality Reviews – Conduct daily independent QA reviews of investigator and Sanctions casework, including Transaction Monitoring, Name Screening, EDD, and other AML investigations. Evaluate accuracy, completeness, adherence to AML/CFT policies, regulatory requirements, internal procedures, and the quality of case narratives. Assess whether investigative decisions are well-supported, risk-based, and appropriately documented, including escalation and disposition outcomes. Identify defects, document findings, and provide clear, constructive feedback to investigators and team leads. Stakeholder Collaboration – Partner closely with the Financial Crimes Operations team, Team Leads, Product teams, and other stakeholders to communicate QA findings, discuss quality trends, resolve process gaps, and ensure consistent interpretation of policies and quality standards. Build strong relationships across AML and other cross-functional teams to support a holistic approach to compliance and risk management. Quality Calibration & Internal QA Meetings – Participate in and facilitate regular QA calibration sessions to review complex or borderline cases, discuss grey areas, align on scoring methodology, and ensure consistency in quality evaluations across the QA team. Share key findings, emerging typologies, regulatory expectations, and best practices to improve review quality and reduce subjectivity. Performance Monitoring & Reporting – Monitor investigator quality performance, analyze QA findings and recurring error trends, and prepare regular quality reports and dashboards. Identify systemic issues, emerging risks, root causes, and opportunities to strengthen controls and support management decision-making. Coaching & Quality Improvement – Provide timely and actionable feedback to investigators and team leads to improve investigation quality, strengthen analytical skills, and enhance case documentation. Act as a Subject Matter Expert (SME) for AML investigations by providing guidance on complex or high-risk cases, typologies, and regulatory expectations. Support remediation activities by validating corrective actions and tracking quality improvements over time. Policy & Process Compliance – Ensure all reviews are conducted in accordance with internal AML/CFT policies, regulatory requirements, quality frameworks, and standard operating procedures. Escalate potential compliance risks, control weaknesses, or systemic issues identified during QA reviews. Continuous Improvement & QA Framework – Support continuous improvement by recommending enhancements to investigation procedures, QA methodologies, workflows, scorecards, sampling frameworks, training materials, and quality controls. Contribute to AI-enabled quality tools such as QA Copilot and participate in UAT, process validation, and implementation of new quality initiatives. AML Projects & Program Enhancements – Participate in AML-related projects, initiatives, and program enhancements as required. Provide QA expertise and support cross-functional initiatives aimed at strengthening AML controls, processes, and overall program effectiveness. Ad Hoc Responsibilities – Perform additional assignments and special projects as delegated by the supervisor, including process improvement initiatives, training support, root cause analysis, documentation updates, and cross-functional projects to strengthen the overall quality program. What We Look For In You Bachelor's degree in law, finance, business administration or a related field; a relevant compliance certification (e.g. ICA, CAMS) is an advantage 5-7 years of experience in a compliance, legal or regulatory role within financial services, fintech is required Prior experience in the cryptocurrency or digital asset industry is highly preferred, including familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM Labs) and crypto-specific financial crime typologies Strong understanding of AML/CFT regulations, financial crime investigations, transaction monitoring, and QA methodologies, with the ability to evaluate investigation quality, assess decision-making, and ensure compliance with regulatory requirements, internal policies, and quality standards Strong analytical ability, with the capacity to assess regulatory obligations, identify gaps and produce well-reasoned written analysis High attention to detail and the ability to maintain accurate records and produce consistent, high-quality documentation Fluent in English with clear written and verbal communication skills, including the ability to convey compliance requirements to non-specialist colleagues Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! 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