Position Purpose: The Sales Development Representative (SDR) is responsible for filling the top of the sales pipeline with qualified leads. The role combines building and running lead generation across multiple channels (outbound outreach, partnerships, communities, content-driven and AI-powered channels) and meeting the sales plan for each channel, as well as qualifying inbound leads for the Business Development Manager who handles closing.
Key Responsibilities:
1. Lead Generation Across Channels (~70%): Develop and run several lead generation channels in parallel including cold email, LinkedIn, Telegram, WhatsApp outreach, partner and referral channels, communities and events, and new channels identified and tested. Own the sales plan for each channel with monthly targets and weekly tracking. Build target lists and ICP segments (founders relocating to the UAE, companies setting up in the UAE, businesses needing accounting and tax support) and maintain them. Write, test, and iterate outreach messaging including sequences, scripts, templates, and follow-ups. Test new channels and hypotheses in short cycles, discontinue ineffective ones and scale effective ones. Report weekly on channel performance including volume, reply rate, qualified leads, cost per qualified lead, and planned changes.
2. AI & Sales Automation: Use AI tools daily for research, list building, personalization, message drafting, and lead scoring. Build and maintain outreach automations using no-code tools (Make, Zapier, n8n or similar) and outreach platforms (Apollo, Instantly, Lemlist, Clay, Expandi or similar). Automate lead qualification and routing to reduce manual work. Monitor new AI and automation tools for sales, test and integrate effective ones. Coordinate complex automations with developers or Business Development Manager.
3. Inbound Lead Qualification (~30%): Be the first point of contact for inbound leads from website, ads, webinars, referrals, and social media via email, WhatsApp, Telegram, and phone. Respond within agreed SLA. Qualify leads based on need, timeline, budget, decision maker through calls or written conversation. Hand over qualified leads to Business Development Manager with clear summary and book discovery calls. Nurture leads not ready yet until timing is right.
4. CRM Discipline: Log every lead and interaction in CRM, keep statuses, sources, and contact details complete and accurate. Ensure every lead is assigned, has next steps, and moves through pipeline without stalling. Maintain clean lead source attribution for reliable channel performance measurement.
Requirements:
- 1–3 years experience in SDR, lead generation, outbound sales or similar B2B role.
- Proven experience running outbound campaigns and meeting lead targets.
- Good understanding of AI tools and sales automation with ability to explain automation impact.
- Hands-on experience with some of: Apollo, Instantly, Lemlist, Clay, Expandi, HubSpot, Pipedrive, Kommo, Make, Zapier, n8n.
- Strong written communication skills: short, clear, personalized messages.
- Comfortable on phone and video calls with business owners.
- English (B2+) and fluent Russian.
- Structured and self-organized, working by numbers, plans, and weekly reviews.
- Understanding of B2B sales funnels and lead qualification frameworks.
- Experience in professional services, fintech, relocation or UAE market is a plus.
Conditions:
- Compensation: fixed salary plus percentage per qualified lead.
- Variable pay depends on number of qualified leads accepted by Business Development Manager.
- Full-time (8 hours/day).
- Remote work.
- Salary paid in AED.
- Budget provided for AI and automation tools.
- Immediate start availability.
- Relocation assistance to Dubai available.
Задачи:
— масштабировать A/B-тестирование: гипотезы, дизайн, приоритизация, запуск и анализ экспериментов
— рассчитывать метрики, sample size и длительность тестов, контролировать рандомизацию и статистическую корректность
— настраивать и мониторить эксперименты, проводить QA и взаимодействовать с продуктом, разработкой и QA
— анализировать результаты и сегменты, применять sequential testing, переводить выводы на бизнес-язык
— развивать data pipelines, ETL/ELT и единый слой метрик для экспериментов
— контролировать качество данных и оценивать их влияние на бизнес-метрики и статистическую достоверность
— проводить sensitivity analysis и оптимизировать сбор данных без потери качества результатов
— разрабатывать self-service инструменты для запуска и анализа экспериментов
— автоматизировать аналитику с помощью LLM: SQL, отчёты, первичный анализ результатов
— развивать документацию, стандарты и best practices по experimentation
Требования:
— от 2 лет опыта в A/B-тестировании — полный цикл от гипотезы до интерпретации результатов
— практический опыт масштабирования experimentation-программ
— хорошее понимание p-value, доверительных интервалов, статистической мощности, sample size
— опыт работы с ratio-метриками: AOV, ARPPU, conversion rate и др.
— знание методов анализа ratio-метрик: линеаризация, bootstrap
— понимание рисков peeking и multiple testing, знание sequential testing
— продвинутый SQL: оконные функции, сложные JOIN, агрегации на больших объёмах данных
— Python для анализа данных и автоматизации: pandas, numpy, scipy / statsmodels
— понимание архитектуры ETL/ELT и data pipelines, принципов построения витрин и контроля качества данных
— опыт оценки влияния объёма и качества данных на бизнес-метрики и статистическую достоверность экспериментов
— опыт применения sensitivity analysis для оценки ценности отдельных сессий и событий
— опыт работы с платформами экспериментов: Optimizely, SiteSpect или внутренними решениями
— опыт работы с product analytics: GA4, Amplitude, Mixpanel
— понимание архитектуры сбора и обработки экспериментальных данных
Будет плюсом:
— опыт автоматизации аналитических задач с помощью LLM и AI-агентов (генерация SQL, первичный разбор результатов)
— навыки разработки self-service инструментов для продуктовых команд
— опыт создания internal experimentation platform: хранение метаданных, расчёт метрик, логика сегментации
— знание особенностей mobile app testing и ограничений in-app экспериментов
— опыт работы с персонализацией: Dynamic Yield, Nosto
About ActAI
There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting. Our application focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations.
Our objective is to organise anyone's life.
Role
As a Web Frontend Engineer, you will build the core web experiences, including Chat, Notes, Calendar, Docs and Sheets.
You will own complex, highly interactive product surfaces from architecture through implementation, working closely with product, design, backend and AI engineers to make AI a native part of how users communicate, write, organise and work.
What You'll Own
Build major web experiences across Chat, Notes, Calendar, Docs, and Sheets.
Develop complex interactions including real-time messaging, collaborative editing, rich-text editing, scheduling, tables, and spreadsheets.
Build reusable frontend architecture and components that work consistently across ActAI applications.
Integrate streaming AI responses, proactive actions, and model-driven experiences directly into product workflows.
Own frontend performance, responsiveness, reliability and accessibility across browsers and devices.
Work closely with product and design to take ideas from prototype to production quickly.
What We're Looking For
Strong experience building complex, production web applications using React, TypeScript and modern frontend technologies.
Deep understanding of frontend architecture, state management, browser APIs, and performance.
Experience building highly interactive products such as chat, collaboration, productivity, document editing, calendars, or workspaces.
Experience with real-time systems, WebSockets, streaming APIs, or collaborative interfaces.
Strong product and UI judgment with attention to interaction details.
Able to independently own features from technical design through production.
Outcomes
Users can communicate, write, organise and collaborate seamlessly across Chat, Notes, Calendar, Docs and Sheets.
Complex interactions such as group messaging, editing, scheduling and collaboration feel fast and reliable.
AI capabilities are integrated naturally into product workflows rather than added as separate chatbot experiences.
Frontend architecture remains fast, maintainable and reusable as ActAI expands into new applications and workflows.
Tech Stack
TypeScript
React.js / Next.js
HTML / CSS
WebSockets / streaming APIs
Node.js
REST / GraphQL APIs
How We Work
The best products today in the world were built by small, world-class teams. We are a high talent density and hands-on team. We make decisions collectively and move at rapid speed, striking a balance between shipping high-quality work and learning.
Joining our team requires the ability to bring structure, exercise judgment and execute independently. Our goal is to put in the hands of our users a truly magical product.
Interview Process
If there appears to be a fit, we'll reach out to schedule 3, but no more than 4 interviews.
Applications are evaluated by our technical team members. Interviews will be conducted via virtual meetings and/or onsite.
We value transparency and efficiency, so expect a prompt decision. If you've demonstrated the exceptional skills and mindset we're looking for, we'll extend an offer to join us and help bring practical AI benefits to billions of users globally.
Задачи:
— Разработка стратегии триггерных коммуникаций (activation, retention, winback)
— Построение единой контактной политики и календаря коммуникаций
— Разработка мультиканальных сценариев: out-of-app (push и pull, email, SMS) и in-app (pop-ups, баннеры, сторис, тултипы)
— Работа с CJM и картой коммуникаций по всему жизненному циклу клиента
— Разработка и развитие флоу возврата пользователей из оттока
— Построение единого подхода к лояльности: монетарные (промокоды, скидки) и немонетарные (ачивки, механики вовлечения)
— Работа с CDP: развитие платформы и постановка требований на доработки
— Формирование требований к продукту (по CRM-инструментам)
— Развитие ML-моделей (совместно с аналитикой, со стороны бизнеса)
— Разработка сценариев досбора контактов и получения согласий (consent management)
— Аналитика эффективности: retention, conversion, revenue uplift.
Требования:
— 3+ года в CRM / lifecycle / retention маркетинге
— Опыт работы с триггерными коммуникациями и автоматизацией
— Опыт мультиканальных коммуникаций (push, email + желательно in-app)
— Понимание CJM и сегментации (RFM или аналог)
— Опыт A/B тестирования и анализа эффективности
Будет преимуществом:
— Опыт работы с CDP (особенно Mindbox или аналогами)
— Опыт in-app коммуникаций (баннеры, сторис, pop-ups)
— Опыт сбора и обогащения базы контактов
— Опыт работы с подписочной моделью.
Условия:
— Конкурентная заработная плата, годовая премия
— Полное соблюдение ТК РФ (оформление, оплата больничных, отпусков и пр.)
— Классный, современный офис в шаговой доступности от метро Киевская
— Гибридный или удаленный формат работы и гибкое начало рабочего дня по согласованию с руководителем
— Гибкие льготы "Aladdin"
— Рабочая техника, дополнительный монитор и прочие девайсы для комфортной работы
— Расширенная ДМС программа со стоматологией и страховка для выездов за рубеж
— Посещение профильных конференций
— Бесплатная подписка на сервис корпоративных скидок BestBenefits
— Подписка на START, доступная на пяти различных устройствах.
About the Role:
Gusto is seeking motivated, customer-centric professionals interested in being considered for future sales and onboarding opportunities in 2026. These roles are ideal for early-career sales talent who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.
As a member of our Sales or Onboarding teams, you’ll own customer experience from first conversation through successful adoption—helping small businesses select Gusto and navigate their first steps with us. You’ll handle inbound calls and chats while potentially engaging in some outbound outreach to prospective or current customers. Through empathy, problem-solving, and advisory selling, you’ll make an immediate impact on how our customers experience Gusto from day one.
Here’s what you’ll do day-to-day:
— Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding.
— Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs.
— Support customers through the onboarding process to ensure a smooth and successful start.
— Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.
— Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.
Positions available in the future range levels. Here’s what we're looking for:
— 1–3 years of experience in a sales or customer service role.
— Experience working in high-volume environments that include inbound and outbound calling.
— Proven success achieving or exceeding goals and maintaining strong customer relationships.
— A passion for consultative, solution-oriented selling and helping small businesses succeed.
— Comfortable using Salesforce or similar CRM systems.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
What You'll Do:
In this role, you will turn targeted outreach into qualified conversations with security and IT decision-makers. You will build trust with internal IT teams and channel partners by asking clear questions, following up honestly, and learning what matters to each prospect.
You will bring Warrior Spirit to a quota-driven role by staying resilient through changing priorities and the daily work of building pipeline. You will Give a $h*t about the details that move opportunities forward, from thoughtful outreach and timely follow-up to accurate CRM data and a clear understanding of how Huntress helps customers and partners stay protected.
Responsibilities:
Prospect internal IT departments with 50 to 3,000 employees through phone, email, and LinkedIn.
Establish trust and rapport with channel partners through phone, email, and LinkedIn while learning about their solutions, team composition, territories, and ideal customer profile.
Work collaboratively with the team to create outbound prospecting strategies for channel partners and mid-market internal IT departments.
Develop and manage contact and opportunity pipelines, ensuring timely follow-up on both.
Work closely with the Account Executive team to set demos, assist with closing deals, and build a passionate understanding of Huntress products, our human-led SOC, monthly educational webinars, and competitor offerings.
Meet and exceed monthly, quarterly, and annual sales quotas while maintaining accurate prospect and opportunity data in Salesforce and documenting all interactions.
Explore practical AI tools to support prospect research, outreach preparation, account prioritization, and follow-up while applying sound judgment to the work.
What You Bring to the Team:
You have 1+ year of outbound calling experience, preferably in cybersecurity, technology, or SaaS solutions, with a proven track record of success.
You have knowledge of cybersecurity solutions, including endpoint security.
You communicate clearly and effectively in both written and verbal conversations.
You can work independently and stay organized in a remote environment.
You have experience using Salesforce and sales engagement tools such as LinkedIn, Outreach, and Sales Navigator.
Familiarity with the VAR and reseller community is a bonus.
You are excited to explore AI and use it to work faster and smarter, with good judgment about when and how to apply it.
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.
Задачи:
— Разработка digital-стратегии и roadmap.
— Управление CRM и retention: сегментация, customer journey, автоматические сценарии, персонализация.
— Email, push и другие CRM-коммуникации.
— SEO и рост органического трафика и выручки.
— Контент сайта: категории, подборки, landing pages, спецпроекты, коммерческий контент.
— Аналитика, воронка, A/B-тестирование и CRO.
— Управление командой и внешними подрядчиками.
— Синхронизация digital с коммерцией, продуктом и IT.
Требования:
— Опыт 7+ лет в digital / e-commerce / growth.
— 3+ года на руководящей позиции.
— Опыт управления несколькими digital-направлениями.
— Опыт построения / трансформации CRM.
— Хорошее понимание SEO, контента и web analytics.
— Опыт управления командой.
— Желательно опыт в retail, fashion, beauty, lifestyle, marketplace или крупном e-commerce.
— Сильное коммерческое мышление.
— Умение работать с цифрами и воронкой.
— Понимание LTV, retention, repeat purchase, CAC, conversion, ROMI/ROI.
— Сильный people management.
— Умение самостоятельно формировать стратегию и приоритизировать.
— Hands-on подход, не боится погружаться в детали.
— Умение связывать SEO, контент, конверсию, CRM и повторные покупки.
Условия:
— Стильный офис бизнес-класса в центре Москвы.
— График работы 5/2 с 10:00 до 19:00.
— Корпоративное питание, партнерство с Yandex.Еда.
— Корпоративный фитнес в партнерстве с сетью фитнес-центров WorldClass.
— Регулярное обучение: курсы, литература, тренинги.
— Возможность финансового и карьерного роста.
— Корпоративная скидка 40% на весь ассортимент магазина.
— Трудоустройство по ТК РФ и все социальные гарантии.
Компания:
— Один из крупнейших интернет-магазинов корейской косметики в России.
— Более 1 300 000 заказов за 12 лет работы.
— Ассортимент более 9 000 товаров и 350+ брендов.
— Мощное комьюнити из более 500 000 клиентов.
— Социальные инициативы и благотворительные проекты.
— Корпоративная культура открытости и дружелюбия.
— Материальная поддержка сотрудников в трудные времена.
— Еженедельные онлайн-обучения и доступ к корпоративному университету на платформе Эквио.
ОфисseniorМосква
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ММеждународная e-commerce компания в сегменте премиальных товаров для дома и интерьера
Задачи:
— Анализ ключевых показателей e-commerce и поведения пользователей.
— Анализ воронки продаж и поиск точек роста.
— Работа с GA4 и Google Search Console.
— Анализ эффективности страниц, категорий и функционала сайта.
— Анализ конкурентов и лучших международных e-commerce проектов.
— Формирование, приоритизация и проверка продуктовых и growth-гипотез.
— Развитие UX, customer journey и конверсии сайта.
— Разработка требований к новому функционалу и улучшениям сайта.
— Постановка задач разработчикам, дизайнерам, маркетологам и другим специалистам.
— Контроль реализации задач, сроков и качества результата.
— Анализ результатов после внедрения изменений.
— Работа с CRM и клиентскими данными.
— Развитие и оптимизация внутренних e-commerce процессов.
— Поиск новых инструментов, технологий и возможностей автоматизации.
— Ведение и приоритизация задач в рамках Kanban.
Требования:
— Опыт работы Product Manager / E-commerce Product Manager / Growth Manager / E-commerce Manager или на аналогичной позиции от 2 лет.
— Обязательный практический опыт работы с международным e-commerce.
— Уверенная работа с GA4 и Google Search Console.
— Практический опыт работы с CRO и SEO.
— Опыт работы с CRM-системами.
— Хорошее владение Excel, Google Sheets и Google Docs.
— Понимание основных e-commerce метрик: conversion rate, AOV, revenue, traffic, funnel и других.
— Понимание UX/UI и принципов построения пользовательского пути.
— Понимание принципов работы e-commerce сайтов и базовых процессов web-разработки.
— Умение самостоятельно анализировать проблему, формулировать гипотезы и предлагать решения.
— Умение ставить понятные задачи разработчикам и дизайнерам.
— Опыт работы с системами управления задачами и Kanban.
— Практический опыт использования ChatGPT, Gemini, Cursor и других современных AI-инструментов в работе.
— Английский язык не ниже Intermediate / B1-B2.
— Системность, самостоятельность и внимание к деталям.
Будет преимуществом:
— Опыт A/B-тестирования.
— Опыт автоматизации бизнес-процессов.
— Понимание API и интеграций.
— Опыт работы с BI и системами визуализации данных.
— Понимание performance marketing.
— Опыт работы с premium / luxury e-commerce.
Условия:
— Удалённая работа.
— Полная занятость, график 5/2.
— Работа непосредственно с основателем компании.
— Высокая степень самостоятельности и влияния на развитие продукта.
— Задачи на стыке e-commerce, продукта, маркетинга, аналитики и технологий.
— Возможность профессионального и карьерного роста.
— Стабильная выплата заработной платы два раза в месяц.
About Us
We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.
About the Role
Enterprise deals aren't won by a single email or a single seller. They're won by a coordinated push that reaches every stakeholder in the room, at the right moment, with the right message. As our Account-Based Marketing Manager, you'll own the programs that turn our highest-value Enterprise and Strategic accounts into pipeline. You'll work directly with Sales, Revenue Operations, and Partnerships to build 1:1 and 1:few plays that engage buying groups and move complex, multi-stakeholder deals forward. This is a role for someone who's comfortable building from limited precedent and translating account strategy into campaigns that actually change how a deal moves.
What you'll do
Own and execute ABM programs for a defined portfolio of Enterprise and Strategic accounts, from strategy through campaign delivery.
Design 1:1 and 1:few ABM plays that engage decision-makers and full buying groups, not just single contacts.
Partner with Sales on account plans, opportunity progression, and executive engagement, acting as the marketing counterpart to their account strategy.
Build personalized messaging and content experiences tailored to enterprise stakeholders, translating account priorities into a value narrative.
Run multi-channel campaigns across LinkedIn, email, paid media, content hubs, direct mail, and events, sequencing channels to match where each account is in the funnel.
Lead high-touch executive engagement initiatives, including curated dinners, events, and account-specific experiences that build senior-level relationships.
Drive account research to surface buying group members, whitespace, and engagement signals that inform where to focus next.
Track account engagement, campaign performance, and pipeline impact across the portfolio, and use those signals to reallocate effort toward what's working.
Test new ABM tactics and engagement approaches, treating each program as a hypothesis to validate rather than a template to repeat.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.
Skills and Qualifications
4-7 years of B2B marketing experience with strong exposure to enterprise demand generation, ABM, or strategic account marketing.
Demonstrated experience executing multi-channel ABM programs targeting complex buying groups.
Strong analytical skills, with the ability to evaluate account engagement and pipeline signals and adjust programs accordingly.
Experience partnering closely with Sales to support account strategies and opportunity progression.
Ability to independently plan and execute marketing initiatives aligned with broader strategic objectives.
Experience with Salesforce, HubSpot, LinkedIn, and ABM or intent tools.
Comfort operating in a fast-paced environment where priorities shift and plans need to adapt in real time.
Nice to Have
Experience running executive-level engagement programs (dinners, curated events, VIP experiences).
Background in SaaS or fintech, where enterprise sales cycles involve multiple senior stakeholders.
You'll Thrive Here If
You Treat a stalled enterprise deal as a puzzle to solve, not someone else's problem.
Can build a program from scratch when there's no playbook to follow.
Read pipeline and engagement data as a starting point for the next test, not a to file away.
Move comfortably between big-picture account strategy and the details of a single campaign asset.
Build real working relationships with sellers instead of treating Sales as a stakeholder to manage.
Hold a high bar for personalization. Generic ABM doesn't move enterprise buying groups.
Take ownership of outcomes, not just activity. Pipeline impact is the scoreboard.
Give and take direct feedback easily, and adjust fast when a play isn't landing.
Compensation
The compensation range for this role is $98,000 - $106,000. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.
Perks & Benefits
Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
FSA and HSA Spending Account.
20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
401(k) plan with company match.
100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
Generous home office stipend to support your remote workspace.
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
Charitable giving program and paid volunteer time off with registered non-profits.
Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
About KPI Solutions:
KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, formed in 2021 by merging Kuecker Logistics Group, PULSE Integration, and QC Software. The company specializes in material handling integration and delivers engineered solutions combining automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity and fulfillment speed.
Position Summary:
The Software Deployment Engineer I/II is an individual contributor responsible for end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware such as pick-to-light, overhead illuminators, AutoStore, and T-sort integrations. The role includes project-level system configuration, commissioning, installation, upgrades, and live troubleshooting independently across on-site and remote/office phases. This role consolidates hardware installation and commissioning functions previously done by a dedicated Systems Integration & Commissioning team.
Key Responsibilities:
On-Site Delivery:
— Lead software commissioning of Kommand and peripheral hardware systems at customer sites as primary technical owner.
— Full-scope installation of pick-to-light and overhead illuminator systems including wiring, physical installation, configuration, and functional testing.
— Conduct Installation Qualification (IQ) and User Acceptance Testing (UAT) with formal documentation and customer sign-off.
— Sole owner of Kommand and system-level troubleshooting for live production issues during on-site engagements.
Remote / Office Delivery:
— Independently deliver new Kommand installations including application pre-configuration, database scripting, and pre-deployment testing.
— Deliver Kommand version upgrades including SSDT schema comparisons, version control, local pre-install testing, and customer coordination.
— Perform production upgrade execution after business hours to minimize downtime.
— Work on DEV, QA, and Sandbox environments during business hours.
— Validate, diagnose, and remediate defects, escalating rarely.
— Participate in on-call rotation covering Kommand, AutoStore, and T-sort system escalations.
— Provide post-go-live support including system migrations, integration testing with ERP/WMS platforms (e.g., SAP/WMS), and multi-site rollout support.
Project Configuration & Deployment:
— Gather Kommand configurations and system parameters for projects.
— Translate Business Requirements Document and customer conversations into system settings, network spreadsheets, and parameters.
— Educate clients on host interface use.
— Configure Kommand sandbox and production environments for customer testing and go-live.
— Assist with training on new features.
Scope & Independence:
— Sole owner of critical workstreams including new installations, upgrades, and live troubleshooting.
— Requires judgment and technical depth to manage customer-facing delivery, testing, and sign-off without dedicated support.
Requirements:
— Experience commissioning warehouse execution/control software and hardware peripherals.
— Working knowledge of SQL Server environments including SSDT schema comparison and version control.
— Experience with formal software testing methodologies (IQ/UAT) including documentation and customer sign-off.
— Ability to diagnose, troubleshoot, and resolve live production issues under time pressure.
— Comfort or willingness to perform hands-on installation work for pick-to-light and overhead illumination systems.
— Willingness to work after hours and participate in on-call rotation.
— Ability to translate business requirements into structured system configuration.
— Strong customer-facing communication skills.
Preferred Qualifications:
— Experience with AutoStore and/or T-sort systems.
— Experience with ERP/WMS integration testing (e.g., SAP).
— Background in material handling, warehouse automation, or industrial controls.
What we Offer:
— Medical, Dental, Vision Insurance
— Health Care Concierge Service
— 401(k) Retirement Plan (Pre-tax & Roth)
— Company paid Basic Life Insurance, Short-Term and Long-Term Disability
— Voluntary Life & AD&D Insurance
— Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
— Pet Insurance
— Milk Stork Program
— Wellness Program with gift card redemption and challenges
— Paid Time Off (Vacation, Sick & 10 Holidays)
— Training & Development
Equal Employment Opportunity statement included.
Ищем Growth Product Manager в AI-команду с двумя направлениями:
• consumer AI-приложение в РФ
• prosumer AI-платформа на рынок US
У нас много пространства для роста: новые рынки, каналы, продуктовые механики и модели монетизации. Нужен человек, который будет находить эти точки роста, быстро проверять гипотезы и смотреть на результат в цифрах
Что предстоит делать:
• Искать и запускать growth-гипотезы на стыке продукта, маркетинга и бизнеса
• Улучшать onboarding, paywall, conversion-механики и продуктовые воронки
• Тестировать новые гео, лендинги, каналы привлечения и модели монетизации
• Запускать продуктовые механики, которые влияют на acquisition, retention и revenue
• Самостоятельно работать с данными и оценивать влияние решений на ключевые метрики и P&L
• Вести задачи end-to-end: гипотеза → запуск → данные → выводы → следующая итерация
• Подхватывать операционные и интеграционные задачи, если они напрямую влияют на рост
Что важно:
• Опыт в Product, Growth или Product Marketing
• Хорошее понимание acquisition, conversion, retention и monetization
• Умение работать с данными и принимать решения на их основе
• Ориентация на бизнес-результат, а не на количество закрытых задач
• Высокая самостоятельность и готовность работать руками
• Способность быстро двигаться и спокойно работать с меняющимися приоритетами
• Опыт запуска новых продуктов, направлений или собственных проектов будет плюсом
• AI-first подход: Claude, AI-агенты и другие AI-инструменты – часть ежедневной работы
• Английский B2+
Главное – уметь превращать идеи в измеримый результат: больше пользователей, выше конверсия, больше revenue, эффективнее acquisition
Что предлагаем:
• Много свободы и прямое влияние на продукт и бизнес-результат
• Возможность работать с двумя AI-продуктами и разными рынками, включая США
• Быстрый цикл от идеи до запуска без долгих согласований
• Сильная команда с выходцами из Google, Rask. ai и Chatfuel
• Full-time, remote
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. The company is expanding beyond lawn care to become a one-stop shop for all home services, operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.
About Analytics at LawnStarter
The analytics team supports the entire company including product, marketing, operations, and finance. The data platform includes a centralized Redshift data warehouse, modeled in dbt and orchestrated by Airflow, with Segment feeding event data. The team is mid-migration to Lightdash as the single BI platform, replacing Tableau and Metabase. Currently, data quality, tracking standards, and platform hygiene are side tasks handled by analysts.
The Role
The Analytics Engineering Manager will be the first dedicated person for data governance, responsible for data trustworthiness and the roadmap to improve it quarterly. Responsibilities include ensuring quality and freshness of source data, pipelines, reports, metric definitions, Segment event tracking standards, Lightdash workspace health, data feeding ML models, and data security. The role involves collaborating with product, marketing, ops, and finance to prioritize platform work. It is a hands-on role starting solo, building automation, checks, fixing issues, and establishing scalable processes. Eventually, the manager will hire a Lead Analytics Engineer and grow the function as needed.
Key differentiators of the role:
- First dedicated governance role, reshaping existing standards.
- Owns the data roadmap, discovering business needs and prioritizing work.
- Whole-stack ownership from source data to ML models.
- Leading the migration to Lightdash, setting up permissions and norms.
Responsibilities:
- Develop and manage the data roadmap balancing business needs and platform health.
- Automate monitoring of data quality and freshness, resolve incidents.
- Maintain data lineage and impact analysis to assess downstream effects of changes.
- Administer Lightdash workspace, permissions, and rollout.
- Extend and guard the semantic layer with governed metric definitions.
- Govern Segment event tracking catalog, standards, and drift detection.
- Ensure AI data readiness for internal AI tools querying the warehouse.
- Manage data security, privacy, access controls, and compliance with US state laws.
- Maintain governance documentation, ownership models, and review processes.
Challenges to solve:
- Convert business requests into a prioritized data roadmap.
- Ensure Lightdash migration improves platform usability without dashboard sprawl.
- Complete and maintain a trustworthy semantic layer.
- Manage event-tracking standards and prevent entropy.
- Proactively detect and prevent data pipeline breakages with automation and lineage.
Success metrics for year 1:
- Zero pipeline incidents from unannounced data changes.
- Zero freshness incidents; stakeholders never see stale dashboards.
- All business areas use official, well-maintained metrics and dashboards.
- Every Segment event has an owner and meets standards.
- Governance operates as a documented, sustainable system.
Requirements:
- Passion for data governance as a craft.
- Daily use of AI tools for automation, anomaly triage, and documentation.
- Hands-on manager who codes, debugs, and configures personally.
- Product-minded, able to translate vague requests into prioritized plans.
- Automation-first approach to quality checks.
- Ability to enforce standards with clear rules and good tooling.
Role exclusions:
- Not a large-team leadership role; starts solo with potential to hire one lead.
- Not a policy or committee role; hands-on fixing with code and conversations.
- Not a BI analyst role; focuses on platform and guardrails, not dashboard building.
- Not a mature system babysitting role; involves building and evolving the platform.
Technologies involved:
- Warehouse & pipelines: Redshift, dbt, Airflow
- Ingestion: Fivetran, custom Airflow pipelines
- Event tracking: Segment
- BI tools: Lightdash (primary), Tableau and Metabase (sunsetting)
- AI tooling: Claude Code, Codex, Brain (internal AI toolkit)
- Observability: AI-powered Analytics Engineer agent for monitoring and anomaly detection
Benefits:
- Base salary $75k-$120k/year
- Fully remote with asynchronous collaboration
- Flexible PTO
Equal employment opportunity statement included.
About garden3d:
We are a worker owned creative collective innovating on brands, IRL communities, IoT devices, and cross platform apps. We share profit, open source everything, spin out new businesses, and invest in exciting ideas through financial and/or in-kind contributions. Our clients include Google, Stripe, Figma, Hinge, ACLU, Mozilla, The Nobel Prize, MIT, Etsy, and others. We operate a global decentralized community space collective called Index Space.
About Sanctuary Computer:
We build a technology shop prioritizing close collaboration between client and craftsperson, working on design-forward websites, robust web apps, and native mobile development.
Who we’re looking for:
Senior Shopify Developer with deep e-commerce expertise and modern frontend engineering skills. Responsibilities include:
— Collaborate with Technical Leads and Designers to meet custom e-commerce and technical needs.
— Build and maintain high-performance storefronts using custom Liquid (Online Store 2.0) and headless architectures (Shopify Storefront API, GraphQL, Hydrogen/Remix, Next.js).
— Implement responsive, accessible, pixel-perfect interfaces based on design specs with attention to interaction details and motion design.
— Integrate storefronts with headless CMS (Sanity, Contentful), payment gateways, subscriptions, search, and third-party e-commerce APIs.
— Optimize e-commerce performance focusing on Core Web Vitals, asset delivery, bundle size, and runtime efficiency.
— Architect scalable, reusable component libraries and design systems.
— Write clear documentation for store management, custom app integrations, and codebase maintenance.
— Participate in project rituals including Sprint Planning, standups, code reviews, and retrospectives.
Candidate profile:
Happy, relaxed, easy to get along with, flexible except on work quality, smart workflow management, prefers deep work but participates in strategic conversations. Interests in design, art, music, food, or fashion are a plus.
Must-Have Competencies:
— 8+ years writing highly performant frontend code with focus on 95+ Lighthouse scores and Core Web Vitals.
— Deep Shopify ecosystem mastery: custom Shopify themes (Liquid, JSON templates, Online Store 2.0), headless storefronts using Shopify Storefront API (GraphQL), Hydrogen/Remix, Next.js.
— Expert-level TypeScript and modern CSS (Tailwind CSS, CSS Modules), animation libraries (GSAP, Framer Motion).
— Experience integrating Shopify with headless CMS (Sanity, Contentful, Prismic) and third-party services (Klaviyo, Recharge, Algolia/Searchspring, Stripe).
— Fluency with PaaS platforms: Vercel, Netlify, Shopify Oxygen.
— Experience with state management (Zustand, Redux, Pinia) and API integration for cart state, multi-currency, checkout flows.
— Building accessible (WCAG compliant), responsive interfaces with SEO best practices, testing frameworks (Jest, Playwright, Cypress), maintainable code.
— Knowledge of WebSockets, caching strategies (Redis, CDN-level/Cloudflare), advanced image delivery.
Nice-to-Have Competencies:
— Custom Shopify App development using Node.js, Remix, GraphQL Admin API, Shopify CLI.
— Shopify Plus & Enterprise features: Shopify Functions, Checkout Branding API, Shopify Scripts, B2B configurations.
— Tracking & Analytics: server-side tracking, GTM, Meta Pixel, Customer Privacy APIs.
— WebGL, Canvas & 3D: Three.js or similar.
— Full-stack & API design: PostgreSQL, REST/GraphQL API, OAuth, JWT.
— Client-facing and management experience.
Compensation:
$40/hr to $120/hr depending on seniority and leadership experience. Projects typically at least 8 full-time weeks.
Interview process:
Intro call, panel interview, reference call, then offer.
Work culture:
Transparency with profit & loss sharing, carbon negative studio, strong morals rejecting non-aligned work, async and decentralized communication, remote friendly, building open source and internal products.
Application instructions:
Submit complete and thoughtful application with relevant links.
Responsibilities:
- Search for and attract new affiliate partners in Tier 1 and Tier 2 GEOs
- Communicate with existing affiliates and support daily cooperation
- Onboard new partners: provide links, offers, promo materials, and basic product information
- Work with SEO affiliates and support campaigns with other traffic types when needed
- Monitor partner performance and key metrics: FTD, CPA, deposits, conversion rate, ROI
- Track traffic quality and escalate suspicious or low-quality traffic to the team lead / Risk team
- Participate in negotiations on CPA, RevShare, and Hybrid deals
- Prepare basic reports in Excel / Google Sheets
- Share partner feedback with internal teams
- Attend iGaming / affiliate conferences in Europe when required
Requirements:
- 1+ year of experience in affiliate marketing
- Experience in iGaming / betting is required
- Experience on the operator side is preferred
- Experience working with Tier 1 / Tier 2 GEOs
- Understanding of CPA, RevShare, and Hybrid models
- Experience with SEO traffic is required
- Experience with other traffic types will be a plus
- Basic understanding of affiliate metrics: FTD, CPA, deposits, conversion rate, ROI
- English — Upper-Intermediate or higher
- Good communication and follow-up skills
- Ability to work with Excel / Google Sheets
- Passport allowing visa-free travel across Europe for conferences
- Proactive, organized, and result-oriented personality
What we offer:
- Office work format
- Competitive compensation package
- Professional and supportive team
- 21 working days of vacation
About Niantic Spatial: Niantic Spatial develops geospatial AI and digital mapping technologies, including a proprietary database of over 30 billion posed images and a Visual Positioning System for precise positioning worldwide. They serve customers in robotics, public sector, energy, and industrial markets.
About the Role: The Head of Talent Acquisition will lead and personally execute the recruiting function, reporting to the Chief People Officer. Responsibilities include full life cycle recruiting, recruiting operations, workforce planning, reporting, tools, external partners, and candidate experience. The role involves managing contract recruiting resources and designing and building the Talent Acquisition organization as the company grows. The position requires moving quickly without sacrificing quality and helping hiring teams focus on essential capabilities in deep-tech markets.
What You'll Do:
Full Life Cycle Recruiting - Manage a portfolio of searches across engineering, AI/ML, research, product, go-to-market, operations, and corporate functions, including executive and specialized roles. Handle all stages from intake to onboarding.
Direct Sourcing - Develop creative sourcing strategies to engage passive talent in competitive markets and represent the company credibly.
Executive Talent Advisory - Advise executives and hiring managers on role design, candidate profiles, talent availability, market dynamics, and hiring strategy. Lead intake and search-strategy discussions.
Hiring Process & Assessment - Design hiring processes balancing speed, rigor, inclusion, and candidate experience. Build structured interviews, coach interviewers, maintain momentum, and partner with Compensation on offers.
Recruiting Team & Partners - Manage contract recruiters, sourcers, search firms, and agencies. Set priorities, allocate requisitions, evaluate partners, and decide on support types.
Build the Function - Define future Talent Acquisition structure, recruit and develop the team, and build a recruiting culture focused on speed, quality, and impact.
Recruiting Operations & AI - Improve recruiting processes, adopt AI-enabled tools responsibly, maintain ATS data discipline, and ensure compliance with employment law and data privacy.
Reporting, Insights & Talent Brand - Create dashboards and updates for executives on pipeline health, conversion, time to fill, source effectiveness, offer acceptance, and agency spend. Partner with Marketing to enhance the employee value proposition.
What You'll Bring:
8+ years of full life cycle recruiting experience, ideally in high-growth technology, AI, deep tech, or competitive talent markets.
Experience as a hands-on Talent Acquisition leader or functional owner with a meaningful requisition load.
Exceptional direct-sourcing skills with a track record of engaging and closing passive candidates.
Experience advising executives and senior hiring managers as a credible talent partner.
An AI-forward mindset with experience integrating AI tools into recruiting workflows.
Ability to manage a broad and shifting workload using technology, automation, and prioritization.
Comfort with ambiguity and changing priorities, and ability to move between strategy, leadership, and execution.
Focus on simplifying processes, evidence-based assessment, and high integrity with sensitive information.
Bachelor's degree or equivalent experience.
Nice to Have:
Experience managing contract recruiters, sourcers, external partners, or internal Talent Acquisition professionals.
Experience building or scaling a Talent Acquisition team, especially in early-stage or pre-product-market-fit companies.
Familiarity with responsible and legally compliant use of AI and automation in recruiting.
Recruiting experience in computer vision, machine learning, robotics, geospatial technology, enterprise software, or physical AI.
Experience supporting U.S. and international hiring.
Compensation & Benefits: Base salary range $225,000-$250,000, plus annual bonus, equity, and comprehensive benefits including medical, dental, vision coverage, and 401(k).
Location & Work Model: Based in San Francisco office, with four days per week in office and additional on-site time as needed.
Inclusive Application and Equal Opportunity statements included.
Задачи:
– Владеть продуктовой стратегией end-to-end по двум направлениям: существующий портфель и новый privacy & security продукт
– В первые 6 недель валидировать willingness-to-pay и pricing на текущих продуктах, собрать UX для MVP нового продукта, вывести его в soft launch на CA/AU, дальше US/UK
– Приоритизировать роадмап на основе funnels, cohorts, churn curves, LTV/CAC — не по интуиции, а по данным
– Дизайнить и интерпретировать эксперименты вокруг onboarding, pricing, paywalls, retention
– Работать плотно с инженерами над scope-решениями и с growth-командой над механикой привлечения и монетизации
– Связывать продуктовые решения с conversion, retention, ARPU, LTV на разных горизонтах
– Добиваться, чтобы инженеры, дизайн, growth, маркетинг и support двигались в одну сторону
Требования:
– 5+ лет в product management с доказательствами самостоятельного владения consumer-продуктом от стратегии до запуска и измеримых результатов
– Опыт с consumer mobile subscription-продуктом, где лично влиял на activation, conversion, retention, churn или LTV
– Сильная количественная беглость: funnels, cohorts, churn curves, LTV/CAC модели — умение самостоятельно сделать приоритизационный call
– Hands-on experimentation mindset — A/B-тесты вокруг onboarding, pricing, paywalls, retention
– Сильные consumer UX-инстинкты и комфорт в scope-обсуждениях с инженерами
– Опыт построения или эволюции MVP в реальных time/resource ограничениях
– Коммерческий mindset — продуктовые решения на языке conversion, retention, ARPU, LTV
– Ownership, low-ego, high-accountability, сильная кросс-функциональная коммуникация
– Английский от B2
Будет плюсом:
– Опыт в consumer privacy, cybersecurity, VPN, password management или смежных subscription-категориях
– Опыт с App Store / Google Play запусками и механикой subscription pricing (plans, trials, paywalls, packaging)
– Опыт партнёрства с performance marketing / growth командами, переходящими к product-led / owned growth
– Опыт с AI-powered consumer-продуктами — умением отличать реально полезные AI-возможности от positioning features
Requirements:
— Professional software development experience (+5 years)
— C1 or higher English proficiency (spoken and written)
— Strong communication and teamwork skills
— Ability to work effectively in a remote environment
— Experience in AI/ML, Data Science, or Backend Development is preferred
Compensation:
— Starting from $3,000–$5,000 USD per month, with higher compensation based on experience, technical skills, role, and performance.
If you're interested in learning more about current or upcoming opportunities, we'd be happy to schedule a brief conversation.
Role Overview
ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.
This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.
Preferred Background
The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include:
— Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity
— Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective
— Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations
— Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes
— Ability to translate understanding of these organizations into thoughtful, consultative account management
Key Responsibilities
1. Sales-to-CS Handoff & CRM Stewardship
— Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed
— Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks
— Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records
— Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices
2. New Client Onboarding Ownership
— Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients
— Clarify package scope, delivery timelines, and client-side resource commitments
— Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively
— Provide product demonstrations tailored to client use cases
— Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement
3. Subscription Engagement & Product Adoption Strategy & Support
— Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations
— Conduct regular check-in cadences calibrated to client tier and account health
— Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI
— Identify expansion opportunities within existing accounts and hand off to Sales
— Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach
— Share relevant case studies, benchmark data, and best practices
— Serve as internal advocate for clients during product development discussions
4. Client Health Monitoring & Risk Management
— Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals
— Conduct structured health-check conversations at defined intervals
— Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop
— Classify at-risk accounts on early indicators and maintain documented save plans
— Log client-reported technical issues and escalate for triage and engineering assignment
— Escalate at-risk accounts to leadership with situation summary and recommended course of action
5. Renewal Management
— Maintain current, accurate renewal pipeline with visibility into contract end dates
— Initiate renewal conversations well in advance; identify and address concerns early
— Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries
— Prepare renewal contracts; track signature status and follow up
— Escalate contract, pricing, or invoicing concerns to leadership with full account context
6. Team Collaboration, Coaching & Continuous Improvement
— Provide day-to-day direction and support to Client Success Specialists
— Serve as resource for Specialists in complex client situations
— Partner with Implementation, Technical Support, and internal teams to resolve client issues
— Contribute to development and refinement of onboarding and adoption playbooks
— Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning
— Uphold consistent standards in client communication, documentation, and CRM data management
Ideal Candidate Profile
— Dependable, consistently reliable in following through on commitments
— Collaborative, willing to share knowledge and provide informal guidance
— Consultative, approaches client relationships with careful listening and thoughtful problem-solving
— Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations
— Tech-curious, interested in SaaS and digital platforms
— Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration
— Adaptable, comfortable navigating shifting priorities
— Autonomous, able to exercise sound independent judgment
— Composed under pressure, maintains professionalism in fast-paced environment
Position Details
— Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred
— Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week
— Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits
— Compensation: Commensurate with experience
— Reports To: VP, Digital Strategy
— Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk
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