Location: Guatemala City
Workplace: hybrid
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for
NRS products and services.
Key Responsibilities:
Customer Support:
Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving:
Identify the root cause of issues and execute effective resolutions for customer complaints.
Requirements:
High School Diploma.
English proficiency at 85% or higher.
Previous customer service experience is preferred/desired.
Strong computer aptitude, documentation skills, and multitasking abilities.
Excellent phone, email, and chat etiquette.
Schedule flexibility and ability to work on-site in Zone 4.
Professionalism and a positive, people-oriented attitude.
Strong problem-solving skills and the ability to think quickly.
A proactive team player who takes ownership of their work.
What we offer:
Competitive salary
Bonuses
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Location: Großostheim, Germany
Our client is a renowned international player in the production, advisory services, and sales of specialized medical products, with a portfolio across cardiovascular, ophthalmic, microsurgery, plastic, orthopedic, dental & maxillofacial surgery, and other surgical specialties.
It is a proudly Mexican company with more than 56 years of history, built on strong values of ethics, excellence, innovation, and commitment to healthcare.
They manufacture high-quality surgical sutures and medical devices, contributing to the care of millions of patients in Mexico and in more than 80 countries worldwide. With over 900 employees, they have been the leading supplier of surgical sutures to the Mexican Public Health Sector for more than 30 years and are ranked among the top ten companies globally in our segment.
This role is responsible for promoting and selling the company’s product portfolio within Germany, Austria and Switzerland, in accordance with the commercial strategy, objectives and priorities defined by the Commercial Manager. The focus is on generating new business, developing existing customer accounts, identifying sales opportunities across relevant medical specialties and applications, and contributing to sustainable sales growth within the assigned territory.
Responsabilites
1. Sales & Customer Acquisition
Actively promote and sell the company’s product portfolio within the assigned DACH territory.
Identify, prospect and acquire new customers, distributors and commercial partners.
Generate and qualify sales leads and convert identified opportunities into business.
Develop sales opportunities across different medical specialties and applications according to market potential and company priorities.
Conduct customer visits, product presentations and commercial follow-up.
Prepare quotations and commercial proposals within established company guidelines.
Follow up quotations, samples, evaluations and ongoing sales opportunities until commercial conclusion.
Achieve the sales objectives and targets established by the Commercial Manager.
2. Development of Existing Customers
Maintain regular contact with assigned existing customers and distribution partners.
Identify opportunities to increase sales within existing accounts.
Promote additional products, product lines and applications according to customer needs and market potential.
Work toward the annual growth targets established.
Develop customer-specific sales activities and follow-up actions in coordination with the Commercial Manager.
Monitor customer purchasing patterns and identify changes, risks and growth opportunities.
Support customer retention and the development of long-term commercial relationships.
3. Product Promotion
Develop a thorough working knowledge of the company’s product portfolio and its applications.
Professionally present the features, benefits and applications of the company’s products to customers and commercial partners.
Conduct or coordinate product presentations and demonstrations as required.
Support product evaluations, samples and product introductions with potential and existing customers.
Participate in product launches and commercial campaigns according to the priorities established by Commercial Management.
Use only approved product information and promotional materials.
4. Distributor & Partner Support
Maintain regular commercial contact with assigned distributors and commercial partners.
Support distributors in identifying potential customers and developing sales opportunities within their territories.
Follow up distributor activities, opportunities and sales development.
Provide commercial and product-related support within the scope of the position.
Communicate relevant distributor needs, opportunities and concerns to the Commercial Manager.Support the identification and initial evaluation of potential new distribution partners.
5. Sales Planning & Reporting
Maintain an updated sales pipeline covering prospects, opportunities and ongoing projects.
Prepare regular sales forecasts and activity reports.
Maintain accurate and up-to-date customer, prospect and opportunity information (developments, opportiunities and risks) and report to the Commercial Manager.
Monitor sales performance against assigned targets.
Participate in regular sales meetings and commercial reviews.
Contribute information required for annual sales planning and forecasting for the assigned territory.
6. Customer Visits, Congresses & Market Activities
Plan and conduct regular customer and distributor visits throughout the DACH territory.
Represent the company professionally at relevant trade fairs, congresses, workshops and commercial events.
Follow up leads and opportunities generated through exhibitions, congresses and other commercial activities.
7. Internal Coordination & Compliance
Coordinate commercial activities with the Commercial Manager and Customer Service.
Ensure that customer requests requiring internal support are communicated and followed up appropriately.
Immediately forward product complaints and quality-related customer communications through the company’s established Quality Complaint process.
Conduct all commercial activities in accordance with company policies, applicable procedures and regulatory requirements.
Maintain the confidentiality of company, customer, pricing and commercial information.
Languages
German: fluent/native-level business communication.
English: professional working proficiency.
IT Skills
Good knowledge of Microsoft Office.
Location: EMEA
Who We Are
At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme.
Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er.
About the Team
The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks.
OKX Europe Limited operates within a significant EU regulatory perimeter, including authorisation as a crypto-asset service provider under the Markets in Crypto-Assets Regulation and as a payment institution in Malta.
About the Opportunity
As Deputy Head of Compliance for OKX Europe Limited, you will support the Head of Compliance in leading the entity’s Compliance function and maintaining an effective compliance framework across its crypto-asset and payment services.
You will oversee the day-to-day operation of key elements of the compliance programme, provide trusted advice to senior stakeholders and deputise for the Head of Compliance when required. You will help translate regulatory requirements into practical controls and ensure that compliance considerations are embedded in products, services and strategic decisions.
The position reports to the Head of Compliance, OKX Europe Limited, with appropriate access to local senior management, Board committees and relevant regional and global Compliance leaders.
What You’ll Be Doing
You will:
Leadership & Governance:
Support the Head of Compliance in managing the function, people, and annual plan, and deputise at management and committee meetings when required.
Regulatory Advisory:
Provide commercially aware advice to Product, Engineering, Operations, Legal, and Risk teams on EU/Maltese regulations, including MiCA, payment services, DORA, and consumer protection.
Framework & Product Reviews:
Maintain a risk-based framework for crypto-asset and payment activities. Conduct compliance reviews of customer journeys, disclosures, complaints, conflicts of interest, safeguarding, outsourcing, and operational resilience.
Monitoring & Remediation:
Run the Compliance Monitoring Programme (thematic reviews, control testing). Oversee risk assessments, escalate breaches, and drive sustainable remediation.
Regulatory Relations:
Assist in managing the relationship with the MFSA and other authorities, coordinating supervisory meetings, information requests, and accurate regulatory notifications/returns.
Reporting:
Prepare high-quality reports on key risks, trends, breaches, and monitoring findings for senior management, Boards, and committees.
Cross-Functional Defense:
Partner closely with the MLRO and Financial Crime teams (maintaining clear boundaries between regulatory and financial crime duties), as well as Risk and Internal Audit.
Culture & Training:
Coach the Compliance team, deliver targeted training to directors and staff, and champion a culture where regulatory obligations and customer interests guide business decisions.
What We Look For in You
Experience & Education:
5+ years of regulatory compliance experience in financial services, payments, fintech, or the crypto-asset sector, including a senior role. A bachelor’s degree (or equivalent) is required.
Subject Matter Expertise:
Deep working knowledge of MiCA, the EU regulatory framework for crypto-asset service providers, and EU payment-services regulation.
Applied Compliance Skills:
Practical experience designing and operating compliance frameworks, monitoring programmes, and risk assessments, as well as advising on tech-led product development and regulatory change.
Regulator Engagement & Fitness:
Proven track record of engaging with financial regulators and responding to supervisory reviews or inspections. Must possess the professional standing to satisfy regulatory fitness and propriety expectations and obtain necessary approvals.
Leadership & Judgement:
Strong people-management skills to set priorities and coach teams. Highly ethical and independent, with the sound judgement to constructively challenge senior stakeholders and take principled positions.
Communication & Global Collaboration:
Professional fluency in English with the ability to explain complex regulatory matters clearly and pragmatically. Comfortable working across functions, jurisdictions, and time zones in a fast-paced environment.
Nice to Have
Previous experience within a regulated crypto-asset business, payment institution, electronic-money institution or digital bank.
Experience working in Malta or with the Malta Financial Services Authority.
Experience supporting or deputising for a regulated Head of Compliance or approved compliance officer.
Knowledge of EU regulatory requirements relating to safeguarding, stablecoins, outsourcing, operational resilience, consumer protection and cross-border passporting.
A relevant professional qualification from the International Compliance Association, ACAMS or an equivalent body.
A legal, accounting, risk-management or regulatory qualification.
Knowledge of and genuine enthusiasm for the crypto and digital-assets industry.
Perks & Benefits
Competitive total compensation package.
Learning and development programmes and an education subsidy.
Team-building programmes and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependants.
Additional benefits that we would be pleased to discuss during the recruitment process.
OKX Statement
OKX is committed to providing equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job-related physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Kazakhstan; Azerbaijan; Armenia; Uzbekistan
We are seeking a dynamic and experienced Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners.
This role requires a deep understanding of travel logistics,experience in group tourism, strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time.
Requirements
What You’ll Do
Booking Management: Process group reservations promptly and accurately. Searching and booking of group accommodation options, additional services, according to the request.
Client Interaction: Communicate with clients to understand their travel needs and preferences.
Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups;
Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms.
Itinerary Creation: Create customized travel itineraries that align with clients' interests and budgets.
Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
Documentation Oversight
Technology Integration
Reporting and Analysis
Emergency Response Planning
What We’re Looking For
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
Knowledge of the bases of hotels in Russian Federation and popular destinations.
Strong negotiation and vendor management skills.
Excellent knowledge of travel-related regulations and compliance.
Proficient in travel management software and tools.
Exceptional organizational and multitasking abilities.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Language Skills: knowledge of English on at least Upper-Intermediate level (both spoken and written).
Ability to work under heavy load.
Responsible, stress-resistant, attentive person.
Benefits
What We Offer
Remote Work:
Flexibility to work from anywhere.
Competitive Compensation:
Attractive base plus bonus structure.
Corporate Exposure:
Collaborate with leading global companies and manage travel for top executives.
Professional Growth:
Advance your career handling challenging, high-profile cases.
Continuous Learning:
Ongoing training, seminars, and opportunities to attend top industry events.
Travel Perks:
Take advantage of corporate rates and unique travel discounts worldwide.
The Process
Intro Chat:
Welcoming conversation with our HR team.
Remote Set-Up Check:
Quick internet speed test to ensure remote readiness.
Manager Interview:
In-depth discussion about your experience and the role specifics.
Decision & Offer!
Learn more about our data protection practices in our
Privacy Policy
.
If this sounds like the perfect fit for you, we’d love to hear from you!
Apply now and let’s create amazing travel experiences together!
Location: EMEA
Who We Are
At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme.
Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er.
About the Team
The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks.
OKX Europe Markets Limited operates within a significant EU regulatory perimeter as a MiFID II investment firm authorised under the Investment Services Act (Cap. 370), providing dealing on own account and execution of orders on behalf of clients on a matched-principal basis, together with trustee, custodian and nominee services, across the EEA on a cross-border services passport. Our product range includes crypto-asset perpetuals and expiry futures, single stock and ETF-linked futures, commodity futures and crypto-asset options, and is expanding into money market fund and structured product offerings.
About the Opportunity
As the Senior Compliance Analyst for OKX Europe Markets Limited, you will deliver the day-to-day operational compliance work of a fast-growing MiFID II investment firm: financial promotions review, complaints administration, regulatory and trade reporting support, monitoring testing and the firm's regulatory registers.
This is a high-volume, execution-focused role. The function reviews in the order of seventeen pieces of marketing and promotional material each week and handles around five new complaints each week, both scaling with a client base that is growing towards 100,000 users, alongside recurring regulatory reporting, token-listing and licence-extension assessments and compliance monitoring testing. You will be the person who keeps that machinery running accurately and on time.
You will gain broad exposure to MFSA supervision and EU financial services regulation, and direct visibility of how a MiFID II derivatives business is controlled in practice.
The position reports to the Deputy Head of Compliance, with a secondary reporting line to the Head of Compliance and MLRO, OKX Europe Markets Limited.
What You'll Be Doing
You will:
Review client-facing marketing material and financial promotions for compliance with MiFID II fair, clear and not misleading standards and the MFSA advertisement rules, across paid and organic social, email, landing pages, banners, push notifications, video and KOL briefs, and prepare them for approval by the Deputy Head of Compliance or the Head of Compliance.
Maintain the advertisement and marketing approval register, tracking each item from submission through amendment to approval, and supporting notifications to the MFSA where required.
Administer the end-to-end complaints process: logging and triage, investigation, preparation of customer responses within regulatory deadlines, remediation follow-up and escalation of significant or recurring issues to the Deputy Head of Compliance.
Produce complaints management information, root-cause and trend analysis to support the function's reporting to senior management, the Risk, Compliance and Audit Committee and the Board.
Support trade and transaction reporting obligations, including data collection and validation, regulatory return preparation, review and sign-off coordination, submission and evidence retention.
Conduct scheduled and ad-hoc testing under the Compliance Monitoring Programme, document findings, track remediation actions to closure and maintain the monitoring calendar.
Prepare token-listing and licence-extension assessments and supporting documentation for review, and support new product and feature compliance reviews and local launch sign-off.
Maintain the firm's core regulatory registers — regulatory correspondence, breaches, advertisements and the regulatory obligation register — ensuring an accurate, audit-ready flow of information to the MFSA and internal stakeholders.
Draft and update compliance policies, procedures and entity-specific addenda for review and approval, in line with regulatory developments.
Support regulatory-change horizon scanning, recording applicable changes against the obligation register and flagging implementation requirements.
Handle first-line queries on compliance and AML/CFT matters, escalating appropriately, and support responses to legal, regulatory and law-enforcement requests.
Support the retained AML/CFT work of the entity, including quality assurance sampling, high-risk onboarding and client-classification approvals, and internal and external audit support.
Support the preparation of compliance reports and Board and committee materials, and other materials required by internal stakeholders.
Work closely with teams such as Data, Engineering, Finance, Legal, Marketing, Product and Risk to embed an effective compliance framework aligned with MFSA and EU standards.
What We Look For in You
Prior experience in a compliance, legal, regulatory or regulatory-operations role within financial services, investment firms, fintech or the crypto-asset sector.
Sound understanding of the MFSA regulatory framework, MiFID II conduct-of-business requirements and EU financial services regulation.
Demonstrable ability to handle a high, recurring caseload to deadline without loss of quality, and to prioritise between competing regulatory deadlines.
High attention to detail, with the ability to maintain accurate, complete and audit-ready records and registers.
Strong analytical ability, with the capacity to assess regulatory obligations against material or a process, identify gaps and produce well-reasoned written analysis.
Clear written and verbal communication skills, including the ability to convey compliance requirements to non-specialist colleagues and to draft customer-facing responses.
Strong organisational skills, able to manage multiple concurrent workstreams and meet regulatory deadlines.
Comfortable operating with limited supervision, exercising judgement within a defined framework and escalating appropriately.
A bachelor's degree in law, finance, business administration or a related field, or equivalent professional experience.
Professional fluency in English.
Nice to Have
Experience reviewing or approving financial promotions or marketing material in a regulated firm.
Experience administering a regulated complaints process.
Experience with trade or transaction reporting, or with compliance monitoring and control testing.
Experience working in Malta or with the Malta Financial Services Authority.
Familiarity with derivatives conduct topics such as leverage and margin, appropriateness and suitability, client categorisation and best execution.
A relevant professional qualification from the International Compliance Association, ACAMS or an equivalent body, or progress towards one.
Knowledge of and genuine enthusiasm for the crypto and digital-assets industry.
Perks & Benefits
Competitive total compensation package.
Learning and development programmes and an education subsidy.
Team-building programmes and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependants.
Additional benefits that we would be pleased to discuss during the recruitment process.
OKX Statement
OKX is committed to providing equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job-related physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Dubai, United Arab Emirates; Zagreb, Croatia; Sarajevo, Bosnia and Herzegovina; Bucharest, Romania; Minsk, Belarus; Warsaw, Poland
Are you looking for an exciting job opportunity in the hospitality industry? Look no further! Apt Resources is a leading recruitment agency in Dubai, specializing in providing staff for trendy restaurants in the city. We are currently seeking experienced Waiters/Waitresses to join our client's team.
Working as a Waiter/Waitress in Dubai's vibrant restaurant scene, you will have the opportunity to work in some of the most popular and trendy establishments in the city. With a diverse range of cuisines and unique dining experiences on offer, this is an excellent opportunity for passionate individuals who thrive in a fast-paced and dynamic environment.
Responsibilities
Provide exceptional customer service to ensure a memorable dining experience for guests
Take food and beverage orders and deliver them promptly and accurately to the kitchen and tables
Assist in setting up the dining area, including cleaning and arranging tables and chairs
Handle customer inquiries and resolve any issues or complaints in a professional manner
Collaborate with the kitchen staff to ensure smooth operation and efficient service
Upsell menu items and make recommendations to guests based on their preferences
Maintain a clean and organized workstation, including polishing silverware and glassware regularly
Requirements
Proven work experience as a Waiter/Waitress in a high-end restaurant or hotel
Excellent communication and interpersonal skills
Knowledge of food and beverage menus, including wine and cocktail offerings
Ability to multitask and work well under pressure
Attention to detail and strong organizational skills
Flexibility to work in shifts, including weekends and holidays
Fluent in English; knowledge of additional languages is a plus
Benefits
As per the company package.
Dubai, United Arab Emirates; Zagreb, Croatia; Sarajevo, Bosnia and Herzegovina; Bucharest, Romania; Minsk, Belarus; Warsaw, Poland
Location: Dubai, United Arab Emirates; Sofia, Bulgaria; Ljubljana, Slovenia; Athens, Greece; Belgrade, Serbia; Skopje, North Macedonia
Are you looking for an exciting job opportunity in the hospitality industry? Look no further! Apt Resources is a leading recruitment agency in Dubai, specializing in providing staff for trendy restaurants in the city. We are currently seeking experienced Waiters/Waitresses to join our client's team.
Working as a Waiter/Waitress in Dubai's vibrant restaurant scene, you will have the opportunity to work in some of the most popular and trendy establishments in the city. With a diverse range of cuisines and unique dining experiences on offer, this is an excellent opportunity for passionate individuals who thrive in a fast-paced and dynamic environment.
Responsibilities
Provide exceptional customer service to ensure a memorable dining experience for guests
Take food and beverage orders and deliver them promptly and accurately to the kitchen and tables
Assist in setting up the dining area, including cleaning and arranging tables and chairs
Handle customer inquiries and resolve any issues or complaints in a professional manner
Collaborate with the kitchen staff to ensure smooth operation and efficient service
Upsell menu items and make recommendations to guests based on their preferences
Maintain a clean and organized workstation, including polishing silverware and glassware regularly
Requirements
Proven work experience as a Waiter/Waitress in a high-end restaurant or hotel
Excellent communication and interpersonal skills
Knowledge of food and beverage menus, including wine and cocktail offerings
Ability to multitask and work well under pressure
Attention to detail and strong organizational skills
Flexibility to work in shifts, including weekends and holidays
Fluent in English; knowledge of additional languages is a plus
Benefits
As per the company package.
Dubai, United Arab Emirates; Sofia, Bulgaria; Ljubljana, Slovenia; Athens, Greece; Belgrade, Serbia; Skopje, North Macedonia
Location: Dubai, United Arab Emirates; Beau Bassin, Mauritius; Vacoas-Phoenix, Mauritius; Curepipe, Mauritius; Quatre Bornes, Mauritius; Mahebourg, Mauritius
Apt Resources is looking for a friendly and professional Hostess to join a vibrant restaurant located in Dubai. In this role, you will be responsible for welcoming guests, managing reservations, and ensuring a smooth seating process. You will be the face of the restaurant and play a key role in creating a positive first impression and overall enjoyable dining experience for guests.
Responsibilities
Greet and welcome guests upon arrival with a warm and professional demeanor
Manage reservations and maintain an organized seating plan
Escort guests to their tables and provide menus
Provide information about the restaurant’s offerings and answer guest inquiries
Coordinate with the wait staff to ensure timely and efficient service
Handle guest complaints or concerns promptly and professionally
Maintain cleanliness and order in the reception area
Assist wait staff and other team members as needed to ensure smooth operations
Requirements
Previous experience as a Hostess in a restaurant or hospitality environment is preferred
Excellent communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Professional appearance and courteous demeanor
Strong organizational skills
Ability to remain calm and handle challenging situations professionally
Flexibility to work various shifts, including evenings and weekends
High school diploma or equivalent; hospitality training is an advantage
Benefits
As per the market standards
Dubai, United Arab Emirates; Beau Bassin, Mauritius; Vacoas-Phoenix, Mauritius; Curepipe, Mauritius; Quatre Bornes, Mauritius; Mahebourg, Mauritius
Location: Hungary; Serbia; Montenegro; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Romania; Serbia; Montenegro; Hungary; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Salary from 18.000 EUR to 24.000 EUR based on experience
b2b freelancer contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary from 18.000 EUR to 24.000 EUR based on experience
Up to 15% monthly
bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
b2b contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Bucharest, Romania
Workplace: hybrid
WELCOME TO OLX
We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.
We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.
In Romania, we are 100+ people working for OLX.ro, Storia.ro, and Autovit.ro—both from home and our cozy office in the center of Bucharest.
Autovit.ro is the market leader of the auto classifieds industry, connecting drivers to the cars that will take them where they need and want to be.
As a Key Account Manager for Autovit.ro you will be at the forefront of the number 1 Car Sales platform in Romania, empowering our users and prospects with the best solutions to reach their clients, at OLX Group Romania.
Join OLX and see how far you can go.
What responsibilities will you get when working with us?
Cover the southern area of Romania, focused on Bucharest and Ilfov, as well as the surrounding counties;
Contacting potential or existing customers to advise them about growing their businesses with the help of our services;
Answering questions about the products/ services or the company;
Asking questions to understand customer requirements and close sales;
Enter and update customer information in the CRM;
Accurately take and process orders;
Keep records of calls and sales and note useful information.
What will you need to be successful in this role?
Have proven experience in Direct B2B Sales. Auto industry experience will be a plus, but not mandatory;
Possess the ability to learn about products and services and describe/explain them to prospects;
Show excellent communication and interpersonal skills;
Act cool-tempered and able to handle rejection;
Have outstanding negotiation skills with the ability to resolve issues and address complaints;
Have good knowledge of relevant computer software (e.g. CRMs);
Good command of English.
What can we offer you?
The opportunity to be a part of an international group, working for the market leader in sales ads;
Prosperous package of benefits (commissions, bonus, health insurance, flexibility of benefits);
Possibility to work in a hybrid mode;
A dynamic and friendly work environment where doing your job with pleasure and enjoying the journey is much more important than rules and hierarchy;
We invest in your professional development and you will have the opportunity to be in contact with professionals from all over the world;
Being able to make your own smart choices.
Diversity, Equity, and Inclusion at OLX
We would still encourage you to apply if you still need to meet every requirement for this role. At OLX, we are committed to creating a high-performing, diverse, inclusive, and authentic workplace. We know that we get the best results when we have the broadest range of knowledge, backgrounds, and experiences in our team, and we believe you are at your best when you can bring your whole self to work.
So, if you are excited about this role, but your past experiences align differently with every criterion asked for in the job description, we would still like you to apply. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, backgrounds, and experiences to consider applying for this role. You may be the right candidate for this or other roles in our business, and we would like to hear from you. We will strive to accommodate all necessary adjustments to support your interview success - please speak to your recruiter about any of these requirements.
OLX (OLX consists of OLX Global B.V. and its affiliated companies) will handle your data with care and will process your data to assess your fit for the position you are applying for. You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake, we can consider you for other suitable roles. Please refer to our Privacy Statement to find out more about how your application data will be processed.
Location: Lagos, Nigeria
The Card Operations Manager is responsible for the effective day-to-day management of Renmoney’s debit and credit card operations, ensuring operational stability, regulatory and scheme compliance, accurate reconciliation and settlement, effective fraud controls, efficient card issuance and personalisation, and a consistently positive cardholder experience.
The role will oversee the end-to-end operational processes supporting the card business and work closely with internal stakeholders, card schemes, processors, personalisation bureaus and other service providers to ensure that card products are delivered reliably, securely and efficiently.
1. Card Operations Management
Manage the end-to-end operational processes for Renmoney’s debit and credit card portfolio, including card issuance, personalisation, activation, transaction processing, reconciliation, settlement and dispute management.
Ensure card operational processes are efficient, scalable and appropriately controlled.
Identify opportunities to automate manual card operations processes and improve turnaround times.
Monitor operational performance and proactively address issues that could affect card availability, transaction processing or customer experience.
Develop, maintain and continuously improve card operations procedures, process maps and operating manuals.
2. Regulatory and Card Scheme Compliance
Ensure card operations comply with all applicable CBN, NIBSS and card scheme requirements, including Mastercard, Verve, Visa and AfriGO requirements w
Monitor changes in regulatory and scheme rules and coordinate implementation of required operational changes.
Ensure all required regulatory and scheme reports are accurate and submitted within stipulated timelines.
Coordinate responses to internal audits, external audits, regulatory reviews and card scheme assessments.
Ensure audit and compliance findings relating to card operations are addressed within agreed timelines.
3. Card Issuance, Personalisation and Inventory Management
Manage card ordering, inventory, personalisation, activation and distribution processes.
Maintain adequate card stock levels to support approved issuance plans and prevent stock-outs.
Work closely with card personalisation bureaus and other service providers to ensure cards are produced and delivered within agreed service levels.
Monitor card issuance turnaround times and resolve operational bottlenecks.
Ensure appropriate controls are maintained over blank cards, personalised cards, PINs and other sensitive card materials.
4. Transaction Processing, Reconciliation and Settlement (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations)
· Oversee daily reconciliation of card transactions across relevant channels, processors, card schemes and settlement accounts.
Ensure reconciliation is completed within agreed timelines and discrepancies are promptly investigated and resolved.
Work closely with Finance, Technology, Risk and relevant partners to resolve settlement and reconciliation breaks.
Ensure the accuracy and completeness of operational card data used for financial, risk and management reporting.
Monitor outstanding reconciliation items and ensure timely closure.
5. Fraud Risk and Card Security
Work with Risk, Fraud and Information Security teams to strengthen fraud prevention, monitoring and response across Renmoney card products.
Ensure fraud alerts and suspicious card transactions are reviewed and escalated promptly.
Coordinate investigations and resolution of card-related fraud incidents.
Monitor card fraud trends and recommend operational controls to reduce fraud exposure and losses.
Ensure operational processes comply with applicable card security and data-protection requirements.
6. Dispute and Chargeback Management (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations)
Oversee cardholder disputes, chargebacks, reversals and transaction-related investigations.
Ensure disputes are processed in accordance with card scheme rules and agreed customer service timelines.
Monitor outstanding dispute cases and ensure timely resolution.
Analyse dispute trends and recommend process improvements to reduce recurring issues.
7. Vendor and Partner Management
Manage operational relationships with key card ecosystem partners, including processors, personalisation bureaus, card schemes and other service providers.
Monitor vendor performance against contractual service-level agreements.
Conduct regular operational and service review meetings with key partners.
Escalate and drive resolution of high-impact service issues.
Maintain appropriate documentation of vendor performance, incidents and remedial actions.
8. Customer Experience and Issue Resolution
Partner with Customer Experience and other relevant teams to ensure card-related customer complaints and operational issues are resolved promptly.
Monitor card-related customer complaints, turnaround times and recurring issues.
Conduct root-cause analysis of significant or repeated customer issues and implement corrective actions.
Drive initiatives that improve the reliability and quality of the cardholder experience.
9. Management Information and Reporting
Prepare periodic card operations reports for management covering operational performance, issuance, reconciliation, fraud, disputes, customer complaints, vendor performance and key incidents.
Maintain accurate operational dashboards and performance indicators.
Provide timely insights on operational risks, trends and emerging issues.
Support budgeting, forecasting and operational planning for the card business.
10. Stakeholder Management
Collaborate with Product, Technology, Finance, Risk, Compliance, Customer Experience, Internal Audit and other internal stakeholders to support the card business.
Support the launch of new card products, features and operational capabilities.
Represent Card Operations in relevant internal governance forums and partner engagements.
Ensure operational readiness before the launch of new card products, programmes or functionality.
Key Performance Indicators
Performance will be measured across the following areas:
Zero regulatory sanctions or card scheme penalties arising from card operations.
Timely closure of audit and compliance findings.
100% timely submission of applicable regulatory and scheme reports.
Reduction in manual operational processes and card-related escalations.
Completion of transaction reconciliation within agreed T+1 timelines.
Reduction in confirmed card fraud losses and timely review of fraud alerts.
Achievement of agreed vendor SLA performance.
Timely resolution of high-impact vendor incidents.
Reduction in card-related customer complaints and repeat complaints.
Achievement of card personalisation and activation turnaround times.
Prevention of material card stock-outs.
Achievement of agreed reconciliation accuracy levels and timely closure of reconciliation breaks.
Timely delivery of management and operational reports.
Requirements
Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Information Technology or a related discipline.
Relevant professional certifications in cards, payments, banking operations, risk, fraud or project management would be an advantage.
Minimum of
5–7 years’ experience
in banking, fintech, payments or card operations, with at least
2–3 years in a supervisory or managerial capacity
.
Strong practical knowledge of debit and/or credit card operations.
Experience working with card schemes such as Mastercard, Verve and/or AfriGO.
Good understanding of card transaction processing, reconciliation, settlement, disputes, chargebacks, fraud management and card personalisation.
Familiarity with CBN, NIBSS and applicable payment-card regulatory requirements.
Experience managing processors, card bureaus, card schemes and other third-party service providers.
Required Skills and Competencies
Strong understanding of the cards and payments ecosystem.
Excellent operational and process-management skills.
Strong analytical and problem-solving capability.
Good understanding of operational risk, fraud and control frameworks.
Strong reconciliation and financial-control orientation.
Excellent vendor and stakeholder management skills.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple operational priorities and incidents simultaneously.
Strong written and verbal communication skills.
Data-driven approach to performance management and decision-making.
Strong customer-service orientation.
Ability to identify operational inefficiencies and drive automation and process improvement.
Ability to work effectively across Product, Technology, Finance, Risk, Compliance and Customer Experience teams.
Success Profile
The successful Card Operations Manager will be highly organised, control-conscious and commercially aware, with the ability to balance operational efficiency, regulatory compliance, risk management and customer experience. The individual should be proactive in identifying issues before they affect customers, comfortable managing multiple external partners, and capable of building robust operational processes that can support the growth of Renmoney’s card portfolio.
Location: Bogotá, Colombia; Colombia; Argentina; Mexico
Libertex Group Overview
Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends.
The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team.
We build innovative fintech so people can #TradeForMore with Libertex.
Job Overview
The Libertex Group includes a range of companies, brokers, dealers, educational and IT centers, allowing us to operate globally and serve clients from 120 countries. One of the company's priorities is conducting business in strict compliance with global and local regulatory requirements of target markets.
A Customer Support Specialist assists clients in resolving issues, provides information about products and services, takes calls, and processes inquiries via chat and email. The Customer Support Specialist helps clients understand the product and answers any questions related to their trading positions.
This position involves shift work from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, Monday through Sunday.
Main Responsibilities
Provide real-time support to LATAM clients. Process client requests via chats, tickets, phone calls, and email.
Support clients in resolving technical issues and troubleshooting.
Escalate issues on the Libertex, MetaTrader 4, and MetaTrader 5 trading platforms to the relevant departments.
Demonstrate impeccable phone etiquette and time management skills.
Liaise with departments to solve problems.
Liaise with compliance staff regarding complaints.
Provide clients with all necessary information about documents and materials for client services registration.
Properly address client requests and ensure a high level of service.
Promote available products and services to clients.
Develop and maintain excellent relationships with potential and existing clients.
Contribute to teamwork by achieving key performance indicators.
Perform other duties as necessary.
Requirements
Stable and quality internet connection.
Mandatory knowledge of: Spanish (native) and English (B2) languages.
Excellent verbal and written communication skills.
Ability to work effectively under stress.
Developed communication skills.
Ability to recognize a client's emotional state and react appropriately.
Excellent computer skills (Google Spreadsheets, Google Docs).
Ability to work shifts from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, on weekdays and weekends.
Preferable Requirements:
Previous experience in customer support will be considered a significant advantage.
Knowledge of MetaTrader 4 and MetaTrader 5 platforms will be considered an advantage.
Trading experience will be considered an advantage.
Benefits
21 working days of annual leave
Opportunity to work remotely
Friendly colleagues and a cohesive team
Unlimited Udemy Business membership
Opportunities for professional and personal growth in a fast-growing company
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia
We are looking for a Hospitality & Retail Services Coordinator to support the daily operations of hospitality, retail, and catering services. The role involves coordinating service providers, monitoring service quality and HSE compliance, supporting events and promotions, and ensuring a high level of customer satisfaction across campus facilities.
Key Responsibilities
Coordinate daily hospitality, retail, and catering operations to ensure smooth service delivery.
Liaise with service providers and internal teams to maintain service quality and operational standards.
Conduct regular inspections of hospitality, retail, and catering facilities.
Monitor compliance with health, safety, hygiene, and contractual requirements.
Support retail merchandising, catering menus, promotions, and service improvement initiatives.
Assist with retail and catering contracts, lease agreements, and vendor coordination.
Organize and support community events, pop-up shops, and catering activities.
Monitor inventory, stock levels, budgets, and operational costs.
Gather customer feedback and assist in resolving service issues and complaints.
Track and close inspection findings through the Salute system.
Provide operational support for future hospitality and retail developments.
Requirements
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, Retail Management, or a related field.
3–5 years of relevant experience in hospitality, retail, catering, or related operations.
Experience in hospitality operations, service quality, inspections, and HSE compliance.
Experience coordinating vendors, service providers, or outsourced operations.
Knowledge of inventory control, contracts, budgets, and customer service.
Strong organizational, multitasking, and problem-solving skills.
Good communication skills in English and Arabic, both written and spoken.
Proficiency in Microsoft Office and service management systems.
Ability to work effectively with internal teams, vendors, and stakeholders.
Location: Kuala Lumpur, Malaysia
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Key Responsibilities
- Ship features on either side of the stack — gateway routing, MCP servers, agent workflows, knowledge base, or a user-facing AI feature.
- Build the evals that prove a prompt or retrieval change actually helped, before it reaches users.
- Prototype in days, then add the tests and logging that let it run unattended in production.
- Pull adoption, cost, and quality data, and report what you find — including when it contradicts the story.
- Talk to the people using what you build, internal or external; their complaints are the roadmap.
Requirements
Must have
- Built something real with LLM APIs: prompting, streaming, tool calling, failure handling.
- Git, tests, and debugging to root cause instead of guessing.
- SQL and enough data sense to spot an outlier skewing an average.
Nice to have
- Agent frameworks or MCP; daily use of coding agents (Claude Code, Cursor).
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Vienna, Austria
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry's SDKs instrument dozens of platforms and our ingest pipeline takes in billions of events every day. The Telemetry Experience team owns what happens next: the product surfaces and APIs where that telemetry turns into something a developer can actually debug with.
As a Senior Software Engineer on Telemetry Experience, you'll own that experience across the sentry.io http://sentry.io product - Python/Django and Postgres on the backend, React and TypeScript on the frontend. You'll work upstream with our SDK teams on what gets sent and with our ingest teams on how it arrives, then own the part customers actually touch: the APIs, the workflows, and the interfaces where it all lands. Your job is to make that feel native to every developer who uses it, whether they ship a backend service, a mobile app, or a game.
IN THIS ROLE YOU WILL
- Own projects end to end. Take a problem from a rough customer complaint through scoping, design, implementation across the stack, rollout, and measurement. You'll write the design doc, cut the work into shippable pieces, and stay with it until the numbers move
- Work across the full stack of the Sentry monolith. React and TypeScript in the browser, Django and Postgres behind the API. Most projects here touch both, and the interesting decisions live at the seam
- Partner closely with SDK and ingest teams. Telemetry arrives exactly as the SDKs send it and as the pipeline shapes it. You'll shape those contracts together with the engineers who own them, rather than working around what shows up
- Collaborate daily with product managers, designers, and other product engineers. You'll bring the technical perspective that makes a design better, explain constraints in terms of what they cost the user, and sweat the details other people skip: empty states, error messages, loading behavior, the edge case that only bites 2% of accounts
YOU’LL LOVE THIS JOB IF YOU
- You'd rather own an outcome than a ticket. You take ambiguous problems, decide what to build, drive it across team boundaries, and follow through after launch. Nobody has to hand you a spec
- You're obsessed with making an experience smooth. Friction offends you. You notice the extra click, the confusing label, the query that takes 400ms too long - and you fix them instead of filing them
- You solve problems for customers, not for the codebase. Sentry's users are developers, so you can read their bug reports, sit in their tooling, and tell the difference between what they asked for and what they need
- You communicate well in writing. Working across SDK teams, ingest teams, product, and design in a distributed company means your docs, PR descriptions, and updates do a lot of the work
- You like being full-stack. You don't need a handoff to change an API and the component that calls it, and you enjoy holding the whole path from event payload to rendered pixel in your head
QUALIFICATIONS
- 5+ years of professional experience building and shipping full-stack web applications
- Strong experience with React and TypeScript, and with Python (Django or similar) backed by a relational database such as PostgreSQL - depth in one side and real competence in the other is fine
- A track record of driving non-trivial projects end to end, including the parts that require getting other teams to agree with you
- Excellent written and spoken English communication skills
- Experience leveraging AI-powered development tools to enhance productivity and code quality
BONUS POINTS
- Familiarity with the application monitoring and observability space
- Experience building developer-facing products, SDKs, or public APIs
- Experience with high-volume data stores or streaming systems (ClickHouse, Kafka)
- A track record of contributing to open-source projects
We are obliged by law to quote the minimum wage of EUR 60,844,-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The salary that Sentry offers you is adjusted to the current market situation and will be above the IT-KV.
A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
headComfortable working across functions, jurisdictions, and time zones in a fast-paced environment; EMEA
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоKazakhstan; Azerbaijan; Armenia; Uzbekistan; Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
seniorEMEA
УдалённоHungary; Serbia; Montenegro; Portugal
УдалённоRomania; Serbia; Montenegro; Hungary; Portugal
Автоотклики