Вакансии

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

— Вести и масштабировать кампании в рекламных сетках (TrafficJunky, ExoClick, TrafficStars и др.) на web2web-воронки. — Наращивать спенд без потери эффективности: ROAS, CPA, окупаемость когорт.

— создавать инфоповоды, коллаборации, спецпроекты и интеграции в СМИ, YouTube, Telegram, LinkedIn и других соцсетях; — готовить PR-контент: статьи, посевы, сценарии интеграций, аналитические материалы;

Управлять задачами по развитию продукта, требованиями, приоритетами, беклогом; Выстраивать коммуникацию с заказчиками внутри департамента (другие команды) и с командами других департаментов, настраивать взаимодействие на всех этапах управления задачами;

Location: Tas-Sliema, Malta; Sofia, Bulgaria; London, United Kingdom Workplace: hybrid EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a skilled and highly driven Senior Casino Account Manager on Malta! About the job: In this role, you will be responsible for managing and growing strategic operator relationships, ensuring clients maximize the value of our casino portfolio while driving revenue growth, retention, and long-term partnerships. You will work closely with operators to develop commercial strategies, optimize game performance, coordinate successful game launches, and identify new business opportunities. You will collaborate cross-functionally with Product, Sales, Integrations, Compliance, Legal, Vendor Management teams to deliver an exceptional customer experience. This is an ideal opportunity for someone with a strong background in iGaming, outstanding relationship management skills, and a passion for delivering measurable business results. Key Responsibilities: Manage a portfolio of strategic casino operator accounts, acting as the primary commercial point of contact. Build and maintain long-term relationships with key stakeholders across client organizations. Develop account strategies to drive revenue growth, player engagement, and market expansion. Identify upselling and cross-selling opportunities across the casino product portfolio (Engage Suite Products and 3rd party Casino Products). Monitor account performance using commercial and operational KPIs, providing data-driven recommendations to improve results. Coordinate the successful launch of new games, promotional campaigns, and product features. Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations. Resolve commercial and operational issues proactively while maintaining high levels of customer satisfaction. Monitor market trends, competitor activity, and regulatory developments to identify new opportunities. Represent the company at industry conferences, client meetings, and networking events when required. Mentor junior account managers and contribute to best practices within the Casino Commercial team. Requirements: Essential 5+ years of experience in Account Management, Commercial Management, within the iGaming industry. Strong understanding of online casino products, game content, player behavior, and operator business models. Proven track record of managing high-value B2B accounts and delivering commercial growth. Excellent relationship-building, negotiation, and stakeholder management skills. Strong commercial acumen with the ability to interpret data and translate insights into business opportunities. Experience working with commercial reporting tools. Strong communication and presentation skills. Ability to manage multiple priorities in a fast-paced, international environment. Willingness to travel internationally when required. Preferred Experience working for a platform provider, aggregator. Knowledge of regulated iGaming markets and compliance requirements. Experience launching casino content, promotional tools, or gamification features. Familiarity with BI tools such as Power BI. Additional European language skills are advantageous. Key Competencies : Strategic relationship management Commercial negotiation Revenue growth and account development Customer success Analytical thinking Problem solving Influencing and stakeholder management Presentation and communication Planning and organization Collaboration and teamwork Adaptability and resilience Success in this role will be measured by: Revenue growth across managed accounts. Client retention and satisfaction. Successful delivery of game launches and commercial initiatives. Growth in wallet share and cross-selling opportunities. Achievement of commercial KPIs and revenue targets. Strong internal collaboration and operational excellence. Here's what we offer: Start with a competitive number of annual leave days, increasing as you grow with us. Private Medical Subscription. 3 sick leave days per year, no doctor's note required. Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Gym membership. Meal allowance. Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old. 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old. Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Чем предстоит заниматься Искать и оценивать потенциальных партнёров среди детских и семейных брендов, образовательных и игровых проектов, издательств, сервисов, медиа и сообществ. Придумывать совместные проекты и форматы сотрудничества с понятной ценностью для обеих сторон и их аудиторий.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Danish or Norwegian and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: AU: Sydney (45 Clarence St) Workplace: Hybrid Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery. As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority. The team & how they connect The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions. Initially, the role will focus on - Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption - Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes - Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences - Building business cases and bringing commercial judgement to trade offs and investment decisions Where and how you can work This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we're looking for, for this role - Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment. - You've led complex, multi stakeholder programs end to end, from problem definition through to delivery - Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations - You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working - You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting - Strong financial and commercial acumen underpins how you build and interrogate business cases - Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing - You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery. As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority. The team & how they connect The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions. Initially, the role will focus on - Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption - Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes - Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences - Building business cases and bringing commercial judgement to trade offs and investment decisions Where and how you can work This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we're looking for, for this role - Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment. - You've led complex, multi stakeholder programs end to end, from problem definition through to delivery - Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations - You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working - You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting - Strong financial and commercial acumen underpins how you build and interrogate business cases - Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing - You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Проект с фокусом на поддержку игроков, CRM-коммуникации и развитие Retention-направления. — Обработка обращений пользователей в Telegram-боте.

Описание вакансии Обязанности: - Разработка и защита продуктовых дорожных карт перед внутренними и внешними стейкхолдерами; - Формирование продуктовых и архитектурных требований для высоконагруженных систем;

Чем предстоит заниматься Владеть метриками своей зоны: понимать, из чего они складываются, и находить, что их двигает. Вести дискавери и эксперименты: от проблемы и гипотезы до результата в цифрах.

• Опыт работы на позиции Affiliate Manager/BizDev в крипто (финансовой) вертикали от 6 месяцев. • Понимание моделей оплаты CPL, CPA, CRG.

Хантить баинговые команды, сопровождать партнеров от оффера до масштабирования, работать с аналитикой, развивать отношения и участвовать в профильных конференциях. От 1 года в iGaming, своя база партнеров, самостоятельность, коммуникабельность, умение работать с возражениями.

Ищется специалист с опытом работы не менее года в сфере iGaming, который будет заниматься управлением VIP-клиентами. Кандидат должен свободно владеть русским и португальским языками, а также уметь самостоятельно вести портфель VIP-пользователей. Важным является понимание сегментации VIP-клиентов, а также механизмов предоставления персональных бонусов и методов реактивации пользователей. Кроме того, требуется знание основных показателей эффективности, таких как NGR, LTV и Retention Rate.

— Уверенный опыт (Senior) в Affiliate Marketing / iGaming; — Опыт запуска affiliate-направления и новых гео с нуля;

— Опыт в Influencer / Affiliate Management от 1 года;