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Location: Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are seeking a VP of AI Strategy & Transformation — a hands-on technical leader who combines deep AI expertise with the strategic vision and executive influence to drive AI adoption across every business unit. This is not a research role or a traditional engineering management position. We need someone who has personally built and shipped production AI systems, understands the frontier of foundation models and agentic AI, and can translate that expertise into company-wide transformation. The ideal candidate is, first and foremost, a deeply technical AI practitioner — someone who has architected and deployed AI systems at scale, and who can channel that credibility into driving AI adoption across every function of the organization. Not a theorist, not a people-manager-only — a builder-leader who ships and who makes others ship. What You’ll Be Doing 1. Company AI Strategy & Transformation Own the company’s AI roadmap end-to-end — from foundation model selection to business-unit-specific deployment plans: Define and continuously refine the enterprise AI strategy, aligning it to revenue goals, product differentiation, and operational efficiency targets. Conduct rigorous build-vs-buy-vs-partner analysis for foundation models, AI tooling, inference infrastructure, and data platforms. Establish an AI governance framework covering model risk, data privacy, bias mitigation, and regulatory compliance across jurisdictions. Serve as the primary AI advisor to the CEO and executive leadership team; translate frontier AI developments into actionable business implications. Build and maintain a rolling 6/12/24-month AI transformation roadmap with clear milestones, investment thresholds, and go/no-go decision points. Identify and evaluate strategic AI acquisition, investment, and partnership opportunities. 2. System Building & Technical Execution Architect and deliver production-grade AI systems that create measurable business impact — not just prototypes: Lead the architecture of LLM-powered applications including RAG systems, agentic workflows, fine-tuning pipelines, and prompt engineering frameworks at enterprise scale. Design and implement AI-native infrastructure: model serving, automated evaluation, A/B testing frameworks, version control for prompts and models, and continuous monitoring for quality and drift. Build and optimize AI agent systems, multi-model orchestration, tool-use chains, and autonomous workflow engines that solve real business problems end-to-end. Build robust evaluation and benchmarking systems for AI outputs — measuring hallucination rates, task completion accuracy, latency, safety, and end-user satisfaction. Personally prototype and review critical AI system designs; maintain hands-on technical credibility with the engineering team. 3. Organizational AI Enablement & Adoption Drive AI adoption across every business unit — making AI a core competency for the entire organization, not just the engineering team: Design and execute a company-wide AI literacy program segmented by role: executive leadership, product managers, engineers, operations, customer-facing teams, and support functions. Create internal AI tooling, templates, and playbooks that make it radically easy for every business unit to leverage AI capabilities (prompt libraries, no-code/low-code AI interfaces, internal copilots, AI-assisted workflows). Establish an AI Center of Excellence that serves as the hub for best practices, reusable components, and cross-functional AI project incubation. Implement a structured AI use-case intake and prioritization process: partner with each business unit to identify high-ROI AI opportunities, scope them properly, and execute with embedded AI support. Build an AI talent strategy: define hiring profiles for AI engineers and applied AI roles, design technical interview processes, and develop retention programs for top AI talent. Foster a culture of responsible AI experimentation: psychological safety to try and fail fast, coupled with rigorous post-mortems and knowledge sharing across BUs. What We Look For In You 10+ years in AI / deep learning, with at least 5 years in a senior leadership role (Director+ or equivalent at a top-tier tech company, high-growth startup, or leading AI lab). Demonstrated track record of shipping production AI systems that directly impacted business outcomes at scale (revenue, engagement, efficiency). Deep expertise across the modern AI stack: large language models, transformer architectures, RAG, fine-tuning, RLHF/DPO, prompt engineering, and agentic AI frameworks. Strong publication record, open-source contributions, or recognized thought leadership in the AI community (conference talks, technical blog posts, courses, or widely-adopted tools). Exceptional communication skills: ability to present complex technical concepts to board-level audiences and translate business needs into technical specifications. Advanced degree (MS or PhD) in Computer Science, Artificial Intelligence, Statistics, or a related quantitative field. Nice to Haves Experience in fintech, crypto/blockchain, or regulated industries with complex compliance requirements. Hands-on experience building AI-native products in consumer-facing, high-throughput environments (millions of daily active users). Track record of driving company-wide AI adoption initiatives — not just team-level, but organization-wide cultural and process transformation. Experience building or contributing to open-source AI tools, frameworks, or educational content adopted by the broader community. Familiarity with AI regulatory landscapes across multiple jurisdictions (US, EU AI Act, APAC frameworks). Published author or recognized educator in AI (books, widely-read technical blogs, MOOCs, or workshops). Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. #LI-VW1 #ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Queenstown, New Zealand; Dunedin, New Zealand; Invercargill, New Zealand; Christchurch, New Zealand About Intellect At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia. We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle. Why Join Us? Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect Competitive compensation & attractive perks Minimal admin burden — we handle scheduling, billing, client matching Regular supervision & CPD included Diverse client base — from local employees to regional/global Fortune 500 companies Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership What You’ll Do Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed Facilitate webinars and in-person seminars (optional) Support employees with wellbeing, stress, and resilience Collaborate with Intellect’s internal clinical team to improve EAP programs Requirements Must Haves Counsellors & Clinical Psychologists Counsellors: Master’s in Counselling or Counselling Psychology Active membership/registration * NZAC membership preferred 1–3 years of supervised counselling experience Clinical Psychologists: Master’s in Clinical Psychology from an APAC-accredited program Must be registered with the Psychologists Board of New Zealand and hold a valid APC Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program) 1–3 years of supervised clinical practice Nice to Haves Experience working with the Māori community. Background in managerial or leadership support (e.g., coaching managers, HR advisory) Prior EAP or workplace counselling experience Additional languages Flexibility for occasional onsite sessions Benefits Let’s Talk This is more than a job. It’s your chance to: Work with a global provider network Broaden your clientele base beyond local users Grow your career outside of sessions through research, content, and webinars Access supervision & CE most EAPs don’t provide If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you.  Apply today and join Intellect in transforming workplace mental health across the country and beyond.

Location: Darwin, Australia At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia. We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle. Why Join Us? Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect Competitive compensation & attractive perks Minimal admin burden — we handle scheduling, billing, client matching Regular supervision & CPD included Diverse client base — from local employees to regional/global Fortune 500 companies Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership What You’ll Do • Provide 1:1 telehealth and onsite coaching, counselling, or therapy-style consultations, offering general advice only (not treatment) • Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed • Facilitate webinars and in-person seminars (optional) • Support employees with wellbeing, stress, and resilience • Collaborate with Intellect’s internal clinical team to improve EAP programs Must Haves Counsellors & Clinical Psychologists Counsellors: Master’s in Counselling, Counselling Psychology Active membership/registration with one of: ACA (Australian Counselling Association) PACFA (Psychotherapy & Counselling Federation of Australia) 1–3 years of supervised counselling experience Clinical Psychologists: • Master’s in Clinical Psychology from an APAC-accredited program • General registration with AHPRA (Psychology Board of Australia) • Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program) • 1–3 years of supervised clinical practice Requirements Requirements Nice to Haves Experience working with First Nations / Aboriginal & Torres Strait Islander communities Background in managerial or leadership support (e.g., coaching managers, HR advisory) Prior EAP or workplace counselling experience Additional languages Flexibility for occasional onsite sessions Willingness for Police Check and/or Working With Children Check (not mandatory, only if requested by some clients) Eligibility/willingness to obtain a Medicare provider number (not mandatory, only if required by engagement type) Let’s Talk This is more than a job. It’s your chance to: Work with a global provider network Broaden your clientele base beyond local users Grow your career outside of sessions through research, content, and webinars Access supervision & CE most EAPs don’t provide If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you. Apply today and join Intellect in transforming workplace mental health across the country and beyond.

Location: Bunbury, Australia About Intellect At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia. We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle. Why Join Us? Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect Competitive compensation & attractive perks Minimal admin burden — we handle scheduling, billing, client matching Regular supervision & CPD included Diverse client base — from local employees to regional/global Fortune 500 companies Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership What You’ll Do Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed Facilitate webinars and in-person seminars (optional) Support employees with wellbeing, stress, and resilience Collaborate with Intellect’s internal clinical team to improve EAP programs Requirements Must Haves Counsellors & Clinical Psychologists Counsellors: Master’s in Counselling or Counselling Psychology Active membership/registration with one of: ACA (Australian Counselling Association) PACFA (Psychotherapy & Counselling Federation of Australia) 1–3 years of supervised counselling experience Clinical Psychologists: Master’s in Clinical Psychology from an APAC-accredited program General registration with AHPRA (Psychology Board of Australia) Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program) 1–3 years of supervised clinical practice Nice to Haves Experience working with First Nations / Aboriginal & Torres Strait Islander communities Background in managerial or leadership support (e.g., coaching managers, HR advisory) Prior EAP or workplace counselling experience Additional languages Flexibility for occasional onsite sessions Willingness for Police Check and/or Working With Children Check (not mandatory, only if requested by some clients) Eligibility/willingness to obtain a Medicare provider number (not mandatory, only if required by engagement type) Benefits Let’s Talk This is more than a job. It’s your chance to: Work with a global provider network Broaden your clientele base beyond local users Grow your career outside of sessions through research, content, and webinars Access supervision & CE most EAPs don’t provide If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you.  Apply today and join Intellect in transforming workplace mental health across the country and beyond.

Location: Busselton, Australia; Bunbury, Australia; Margaret River, Australia; Dunsborough, Australia; Mandurah, Australia About Intellect At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia. We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle. Why Join Us? Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect Competitive compensation & attractive perks Minimal admin burden — we handle scheduling, billing, client matching Regular supervision & CPD included Diverse client base — from local employees to regional/global Fortune 500 companies Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership What You’ll Do Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed Facilitate webinars and in-person seminars (optional) Support employees with wellbeing, stress, and resilience Collaborate with Intellect’s internal clinical team to improve EAP programs Requirements Must Haves Counsellors: Master’s in Counselling or Counselling Psychology Active membership/registration with one of: ACA (Australian Counselling Association) PACFA (Psychotherapy & Counselling Federation of Australia) 1–3 years of supervised counselling experience (internship counts if part of licensure pathway) Clinical Psychologists: Master’s in Clinical Psychology from an APAC-accredited program General registration with AHPRA (Psychology Board of Australia) Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program) 1–3 years of supervised clinical practice (internship counts if accredited/licensure pathway) Nice to Haves Experience working with First Nations / Aboriginal & Torres Strait Islander communities Background in managerial or leadership support (e.g., coaching managers, HR advisory) Prior EAP or workplace counselling experience Additional languages Flexibility for occasional onsite sessions Willingness for Police Check and/or Working With Children Check (not mandatory, only if requested by some clients) Eligibility/willingness to obtain a Medicare provider number (not mandatory, only if required by engagement type) Benefits Let’s Talk This is more than a job. It’s your chance to: Work with a global provider network Broaden your clientele base beyond local users Grow your career outside of sessions through research, content, and webinars Access supervision & CE most EAPs don’t provide If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you.  Apply today and join Intellect in transforming workplace mental health across the country and beyond.

Location: Lagos, Nigeria At Renmoney, we are building a leading microfinance bank in one of the most dynamic markets globally. As we continue to scale, we are looking for a Chief of Staff to the CEO - a high-impact, strategic operator who will work side-by-side with the CEO on the company’s most critical priorities. What you will do Act as a trusted partner to the CEO , driving strategic priorities and ensuring effective execution across the business Lead high-impact, cross-functional projects end-to-end — from problem structuring to implementation Operate as an internal engagement manager , bringing structure, clarity, and momentum to complex initiatives Prepare and deliver executive-level materials , including board presentations, strategy papers, and decision memos Represent the CEO in internal and external forums when needed, ensuring alignment and clear communication Drive follow-ups and accountability across leadership to ensure decisions are translated into action Identify and solve ambiguous problems across product, operations, and growth Requirements What we are looking for 5+ years of experience in a top-tier consulting or related firms (e.g. McKinsey & Company, Boston Consulting Group, or equivalent) Strong track record of leading workstreams or acting as an Engagement Manager / Project Leader Exceptional problem-solving and structured thinking skills Ability to operate in high-ambiguity, fast-paced environments Strong communication skills, with experience presenting to senior stakeholders High level of ownership, discretion, and judgment Genuine interest in fintech and emerging markets Benefits Work directly with the CEO on the company’s most critical challenges Gain exposure across all major functions — from product to risk to growth Shape the future of fintech in Nigeria with products that reach millions, backed by a competitive salary and performance bonus Comprehensive health insurance, 25+ paid vacations and day-offs, personal development plan Thrive in a fast paced work environment with flexibility, collaboration, and access to cutting-edge tools Join a diverse, inclusive team where all voices are valued, and professional growth is a priority.

Location: South Africa; Colombia; Croatia; Bulgaria; North Macedonia; Pakistan Job Type: Full-time Location: Remote About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms across SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, we place you directly with a client where you're hired in-house as a valued team member. About the Company Our client is a fast-growing, high-performance organisation operating in a competitive hiring environment. They specialise in scaling teams rapidly across multiple functions and rely on proactive, high-volume recruitment strategies to meet aggressive growth targets. This role is ideal for a recruiter who thrives in a fast-paced, metrics-driven environment and is confident owning the entire hiring lifecycle from sourcing to closing candidates. Job Summary We are seeking an experienced Full-Cycle Recruiter with a strong agency background who can independently manage the end-to-end recruitment process. This role requires a proactive hunter mindset, someone who can source candidates through multiple channels, manage high-volume pipelines, and confidently close top talent. You will be responsible for identifying, engaging, and converting candidates while maintaining a high standard of candidate experience. Key Responsibilities Own the full recruitment lifecycle including sourcing, screening, interviewing, and closing candidates Conduct high-volume outbound sourcing using platforms such as LinkedIn, job boards, and alternative sourcing channels Build and maintain a consistent pipeline of qualified candidates across multiple roles Develop creative sourcing strategies and surface candidates through non-traditional avenues Qualify candidates using structured screening frameworks including familiarity with Boolean search techniques Manage candidate communications and drive engagement throughout the hiring process Partner with hiring managers to understand role requirements and hiring priorities Track recruitment metrics and optimise processes to improve speed and quality of hires Confidently handle offer negotiations and close candidates effectively Requirements 3+ years of agency recruitment experience (mandatory) Proven track record in high-volume sourcing and placements Strong expertise in Boolean search and advanced sourcing techniques Demonstrated ability to source candidates independently without relying on inbound applicants Experience managing multiple roles simultaneously in a fast-paced environment Strong closing skills with the ability to convert candidates into hires Excellent communication and stakeholder management skills Comfortable working with ATS or CRM systems and recruitment tools Self-motivated, target-driven, and highly organised Benefits 💰 Competitive salary: based on experience and performance 🌎 Fully remote role with flexible work environment 🚀 Work directly with a high-growth company scaling rapidly 📈 Clear performance-based progression and earning potential 🎯 High-impact role with ownership of hiring outcomes 🤝 Structured onboarding and ongoing support from Huzzle

Location: Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Customer Success - Team Manager. To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies. You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results. We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus. Location: This opportunity is available in the APAC region and is remote. The role entails: Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success. Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution. Team management: passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth. Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board. Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do. What we are looking for in you Excellent academic results at school and university Bachelor’s or equivalent degree in Business, Communication or STEM subject Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries Track record of bringing exceptional Customer Success experience results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem-solving and cross-team collaboration Experience growing and developing a CSM team Hands-on approach to using data to drive team activities and continuous improvement Willingness to travel up to 4 times a year for internal events Nice-to-have skills Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French will be valued. What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Sydney Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Barcelona, Spain Workplace: hybrid About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there. About the role 🤓 Finance at SeQura has evolved to building the infrastructure that powers forward-looking, insight-driven decisions. We are looking for builders, not classic FP&A profiles: people who have worked hands-on with AI tools, structured real databases, understand the business deeply, and get energy from turning messy manual processes into clean, automated ones. If you are excited by the idea of building an AI-first finance data platform for forecasting, planning, reporting, and decision-making, this role is for you. What challenges you'll be solving 🚀 Build the financial data backbone of SeQura. Help design, build, and maintain the single source of financial truth across P&L, cash flow, balance sheet, and unit economics; the data layer that everything else relies on. Build tools, not reports. Use AI (Claude), automation, and our data stack to create the models, pipelines, and tools that replace manual work and make insight available in real time. Proactively find and kill inefficiency. Proactively hunt down slow, manual, or fragile processes and re-engineer them. Own the problem end to end from spotting it to shipping the fix that sticks. Partner with the business. Work as a true finance partner through budgeting, forecasting, variance analysis, scenario planning, but with the goal of building the systems that make this faster and sharper every cycle. Move to continuous, driver-based planning. Help shift to rolling, driver-based forecasts and dynamic scenario analysis, powered by the infrastructure you build. Turn data into decisions. Prepare Board-, leadership-, and investor-ready materials that turn complex data into clear recommendations and build the tooling that makes producing them near-automatic. Raise the bar on the stack. Drive adoption of our finance and analytics tools (AI, Abacum, BI, automation, anomaly detection) to improve scalability, reduce manual work, and increase trust in analytics. Proactively identifying opportunities to automate before being asked to do so. Help build a real-time decision engine. Contribute to a Strategic Finance function that runs on ownership, automation, and analytical rigor, not manual reporting. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Professional development workshops or seminars. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and Adeslas. Urban mobility by using your own bike with Kleta. Free access to healthy, organic, and sustainable fruits. Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include various activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. What you’ll need 🤝 Genuinely curious and relentless; someone who actively questions existing processes, experiments with new tools (including AI), and has a track record of finding better ways to do things without being asked. We're not looking for someone who waits for permission to improve. Bachelor’s degree in Finance, Accounting, Economics, Engineering, or a related field. 3+ years of experience in FP&A, Strategic Finance, or a similarly analytical role in a high-growth fintech, SaaS, lending, or other complex environment. Proven ability to build and run driver-based financial models across P&L, cash flow, balance sheet, and unit economics. Strong bias for action, with the ability to turn ambiguity into clear structure, decisions, and adopted solutions. Systems thinker with strong analytical rigor and attention to detail. Excellent communication and stakeholder-management skills, with the ability to translate complexity into clear business insight. Active use of AI tools in day-to-day work, not just awareness, but genuine integration into how you work. Someone who has already replaced manual tasks with automation and who keeps looking for the next one. Strong Excel and financial systems skills; experience with NetSuite, Abacum, and Embat is a plus. Fluent in English; Spanish is a strong plus. We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us! 👇

Location: Sydney Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. - Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. - Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, address objections, and close deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. - Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers' needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. - Help define our sales motion: We’re an early team, and your work will directly impact how our GTM function operates and succeeds. - Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical, and operations orgs to deliver our industry-leading product. WHAT YOU'LL BRING - 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. - Enterprise experience: Experience managing a $1M+ quota and running end-to-end complex deals. - Strong communication skills: Exceptional verbal and written communication abilities. - Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. - Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. EVEN BETTER... - Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. - Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early-stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Washington, DC Workplace: Hybrid WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role as a Solutions Architect at Cohere, you will play a significant role in growing Cohere’s Public Sector business and have a great deal of autonomy when it comes to technical pre-sales and post-sales.   In order to qualify for this exciting career opportunity, you must have a Security Clearance. Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products. In this dynamic role, you will need to be both a strategic thinker and a hands-on doer. You will take a hands-on approach to building customer Proof of Concepts that showcase the business value of our platform. As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into technical solutions. You will take ownership of the customer narrative, serving as the voice of the customer and acting as a liaison between the customer and our product team. Additionally, you will provide guidance on best practices for using Cohere, identify areas for improvement within the platform, and cultivate technical champions within customer organizations to drive adoption and gather feedback to enhance our products. A typical day at Cohere might include: - Leading the technical talk track on customer calls. - Deep dives on customer problems and Cohere technology. - Designing novel enterprise solutions with bleeding-edge NLP technology. - Facilitating customer evaluations and PoC’s. - Developing and documenting processes to enable the solutions architect team to scale effectively within Cohere. - Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs. - Working closely with our partners to develop a strategy for enabling and accelerating their customers. This career opportunity is a good match for you if you have: - Must have: Security Clearance - 5+ years of public sector customer-facing technical pre/post sales Solutions Architect (or similar) experience. - 2+ years architecting or deploying NLP/AI/LLM Solutions. - A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLM's and AI technologies. - Comfortable working with Python and Jupyter Notebooks. - Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds or white boarding with technical audiences. - High tolerance for ambiguity. - You can identify and implement high-impact processes in unstructured environments. - Preferred: Experience managing Kubernetes clusters - Preferred: Experience with networking (firewalls, DNS, cert management, etc)  - Preferred: Familiarity with authentication protocols/frameworks (SAML, OAuth, etc) Cohere is committed to fair and transparent pay practices. The salary range listed for this role reflects the expected base compensation. Actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, education, and experience. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Cincinnati, United States The Continuous Improvement Manufacturing Engineer is part of the company’s corporate Engineering team and will be based at one of the plant locations in Monroe, OH; Jackson, TN; Somerset, KY; or Valparaiso, IN. This position will lead the Continuous Improvement focus at the plant level while also supporting new product launch activities. The Continuous Improvement Manufacturing Engineer will serve as the primary resource for Continuous Improvement team training and assist the plants in sustaining gains achieved through CI efforts. This position will support kaizen events at the plants and will drive best practice standardization across all plant locations. This position will also support new product launch activities at the plants, with the goal of achieving all KPIs at the cost sheet level at the start of production. What you will do at the company: Serve as the Continuous Improvement subject matter expert for the company. Schedule and participate in kaizen events, including cycle time analysis, brainstorming, problem-solving, standard work, setup reduction, 5S, cell layout, visual management, and error-proofing activities in the plants. Coach, train, and mentor plant Continuous Improvement team members on TPS and CI principles. Support best practice implementation and standardization across all plants through consistent communication and visits to other plant locations. Assist production operations in driving manufacturing efficiency improvements across all plants using process improvement tactics, lean manufacturing, Six Sigma, and kaizen. Update and maintain all Continuous Improvement procedures and standards within the Docushare database. Assist with product launch activities at the plants to ensure processes are developed to meet all cost sheet KPIs, including labor content, cycle time/PPH, and scrap levels. Maintain systems used to supply trial production data for launch report card maintenance. Provide clear work instructions, training, and system designs to support the sustainability of improvements. Support Agile tasks related to product launch inputs such as environmental and safety analysis, process layout, trial reports, and PFMEAs. Provide feedback to corporate Project and Tooling Engineering Managers to ensure equipment and tooling standards are updated based on plant best practices. Promote and drive efficiency and safety at the plants. Perform other related duties as assigned. What you will bring to the company: Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or an equivalent field from an accredited college or university, or an equivalent combination of education and experience. Strong TPS and CI skills, with the ability to coach, mentor, and train team members. 3 to 8 years of related experience and/or training in continuous improvement within a manufacturing environment. High level of technical aptitude with a strong understanding of systems, equipment, and processes. Hands-on experience and the ability to troubleshoot complex manufacturing equipment. Ability to effectively present information to top management, public groups, and boards of directors. Ability to apply advanced mathematical concepts and principles of logical or scientific thinking to a wide range of practical and technical problems. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, as well as Internet tools, AutoCAD, and design software. Required knowledge and understanding: TPS and Continuous Improvement principles Lean Manufacturing Proficiency in AutoCAD Travel Requirements: This position requires travel up to 50% of the time. Salary: $100,000 – $125,000 / year

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance. - Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws). - Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security-sensitive contractual discussions, escalating risks and tradeoffs appropriately. - Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness. - Translate regulatory and privacy expectations into scalable, region-aware technical controls across model governance, agent security and safety, and data handling. - Own and evolve customer-facing trust materials and narratives related to AI, privacy, and security. - Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches. - Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement. - Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality. WHO YOU’LL WORK WITH You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go to market execution while supporting product velocity and technical complexity. WHAT YOU’LL BRING - 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies. - Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms. - Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible. - Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance. - Ability to translate abstract or evolving regulatory requirements into defensible, real-world practices. - Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs. - Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders. EVEN BETTER... - Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001. - Experience working in and/or supporting fintech or AI companies globally - Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls. - Experience navigating cross-border data transfer, residency, and localization consideration in a multi-cloud environment. - Prior experience in customer-facing, sales-adjacent, or deal-support contexts. - Experience automating global security and compliance workflows. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: New York, New York, United States The Chief Risk Officer (CRO) is a newly created role, as we establish a formal second line of defense, bringing Regulatory & Compliance, Enterprise Risk & Governance and Safety, Resilience & Incident Management together under one risk structure.  The successful candidate will be a key member of iCapital’s Performance and Risk Management team, accountable for the enterprise-wide risk management, regulatory compliance, and safety and resilience programs of the firm and the design, oversight, and effectiveness of the firm’s global AML, KYC, sanctions, anti-financial crime, and customer due diligence framework. This leader will oversee the integration of regulatory and compliance functions with a comprehensive enterprise risk management framework, ensuring iCapital continues to operate with strong governance, disciplined risk oversight, financial crime risk management capabilities, and regulatory credibility as the business scales globally. Reporting directly to the Chief Financial Officer, the CRO will partner closely with executive leadership, the Board, and Board‑level Audit & Risk Management Committee to proactively identify, assess, and manage risk across iCapital’s global platform. This role is critical to iCapital’s continued growth, requiring a seasoned executive with deep expertise in alternative investments, complex regulatory environments, and enterprise risk management. As a senior leader at the firm, the CRO will help shape firm strategy, influence key business decisions, and provide independent challenge and oversight across all risk domains. The CRO will serve as the principal risk advisor to senior management and the Board, ensuring that risk, compliance, AML/KYC, financial crime, resilience, and governance considerations are embedded into strategic planning, product development, acquisitions, and geographic expansion initiatives. Responsibilities: Regulatory & Compliance Oversight and Execution Global Regulatory Strategy: Oversee regulatory compliance across iCapital’s global footprint, including U.S., Canada, UK, Europe, and APAC jurisdictions, and support expansion into new regulated markets. Alternatives & Structured Products: Provide leadership on regulatory requirements governing alternative investments, structured investments, annuities, and registered and private fund vehicles. Licensing & Registrations: Oversee regulatory registrations, licensing, exemptions, and ongoing obligations with regulators including the SEC, FINRA, and international authorities. Policies & Controls: Ensure the development and maintenance of scalable policies, procedures, training, and controls aligned with regulatory requirements and business strategy. Regulatory Engagement: Serve as the senior executive representative for regulatory examinations, audits, and inquiries, maintaining strong, credible relationships with regulators and external advisors. Financial Crime, AML & KYC Leadership: Ensure the design and effectiveness of controls for identifying, assessing, mitigating, and reporting money laundering, terrorist financing, sanctions, fraud, and other financial crime risks. Enterprise Risk & Governance Leadership Enterprise Risk Management (ERM): Design, evolve, and execute iCapital’s enterprise risk management framework, including risk appetite, governance, assessment, and reporting across all business lines and geographies. Risk Governance: Provide oversight through established governance forums, including the Board‑level Audit & Risk Management Committee, Corporate Risk Management Committee, and operational risk working groups. Risk Assessment & Monitoring: Maintain and enhance the enterprise risk register, integrating Risk Control Self‑Assessments (RCSAs), risk appetite metrics, and issue management into a consistent, scalable framework. Executive & Board Engagement: Serve as the primary point of contact for senior management and the Board on risk‑related matters, delivering clear, actionable insights and recommendations. Risk Controls, Assurance & Audits Controls Framework: Partner with Finance, Technology, Legal, and Operations to strengthen internal controls, including IT General Controls (ITGCs), ICFR, and operational controls. SOC 2 & Assurance: Oversee SOC 2 audits across business lines, managing auditor relationships, evidence collection, remediation, and ongoing control maturity. Technology & Data Risk: Collaborate with Technology and Security teams to manage platform, data protection, and information security risk in a technology‑enabled business model. Safety, Resilience & Incident Management Business & Technology Resilience: Ensure the firm’s ability to continue delivering critical services through disruption by maintaining approved business continuity and disaster recovery plans, validated through regular testing. Incident Management: Oversee a centralized enterprise incident management framework, including escalation protocols, response playbooks, and crisis communications. Life Safety & Physical Security: Provide oversight of physical security, life safety, and emergency preparedness programs across offices, travel, and firm‑sponsored events. Leadership & Team Development People Leadership: Lead, mentor, and develop global teams across risk management and compliance functions, fostering a culture of accountability, partnership, and continuous improvement. Cross‑Functional Collaboration: Work closely with Finance, Legal, Technology, Product, and Business leaders to embed risk awareness into decision‑making while enabling growth and innovation. Culture of Risk Awareness: Promote a strong risk and compliance culture that balances commercial objectives with disciplined governance. Qualifications: 15+ years of senior leadership experience in risk management, compliance, or governance within financial services, fintech, asset management, broker‑dealer, or investment advisory environments Deep, hands‑on experience with alternative investments, including regulatory treatment, product structure, and distribution considerations Demonstrated executive accountability for AML, KYC, sanctions, customer due diligence, financial crimes compliance, and broader regulatory compliance programs operating across multiple jurisdictions. Proven ownership of regulatory compliance in highly regulated environments, including direct interaction with regulators and responsibility for examinations and audits Demonstrated success designing and operating enterprise risk management frameworks in complex, multi‑jurisdictional organizations Strong knowledge of U.S. securities regulation (SEC, FINRA, Advisers Act, Investment Company Act), AML and financial crimes requirements (Bank Secrecy Act, USA PATRIOT Act, OFAC), and familiar with international frameworks such as AIFMD and MiFID Credible, confident leader with the judgment and independence to challenge constructively and advise senior leadership and the Board Able to translate complex regulatory and risk concepts into practical, scalable solutions aligned with business strategy Proven track record building and leading large, global teams and influencing outcomes across complex matrixed organizations. Strong executive presence, strategic mindset, and demonstrated ability to balance risk management objectives with commercial growth priorities. Bachelor’s degree required; advanced degree (JD, MBA, or equivalent) strongly preferred. Professional certifications (FRM, CRCMP, CFA, CPA, CAMS) a plus Benefits: The base salary range for this role is $350,000 to $400,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. - Engage with customers: In the role, you will engage with all levels of our customers’ businesses: - Discover and assess their requirements. - Prepare and present demonstrations of Sierra’s agent. - Address and overcome technical challenges in the business process by working with technical counterparts. - Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. - Become trusted advisors and drive strategic technical strategies for our customers. - Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers. WHAT YOU'LL BRING - 5-7+ years experience in product development of highly technical products. - Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. - Experience crafting and tailoring a message for potential customers, including executives. - Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. - Degree in a technical or related field, or equivalent professional experience. EVEN BETTER... - AI-related experience (experience with product development for AI agents a plus). - Some coding experience with React, Typescript, and Go. - MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). - Past roles that interface with end customers to influence software development. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands. - Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers. - Engage with customers: In the role, you will engage with all levels of our customers’ businesses: - Discover and assess their requirements. - Prepare and present demonstrations of Sierra’s agent. - Address and overcome technical challenges in the business process by working with technical counterparts. - Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. - Become trusted advisors and drive strategic technical strategies for our customers. - Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem. - Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?" - Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. - Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions WHAT YOU'LL BRING - 5-7+ years experience in product development of highly technical products. - Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. - Experience crafting and tailoring a message for potential customers, including executives. - Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. - Degree in a technical or related field, or equivalent professional experience. - Genuine interest in healthcare and improving patient/member experiences EVEN BETTER... - Experience in healthcare technology, health IT or working with healthcare organizations - Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) - AI-related experience (experience with product development for AI agents a plus). - Some coding experience with React, Typescript, and Go. - MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). - Past roles that interface with end customers to influence software development. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.