Вакансии

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Description Are you a friendly, organised, and outgoing individual who thrives in a fast-paced environment? We’re looking for an exceptional Front of House Coordinator to be the first impression at our Checkout.com http://Checkout.com London office and the primary point of contact for our merchants and visitors. In this pivotal role, you’ll set the tone from the moment someone walks through the door, creating a welcoming, professional atmosphere where every interaction reflects the quality of our brand. This is not a traditional reception role. You’ll own the Front of House experience end-to-end — managing the reception area, coordinating meeting room schedules, and handling enquiries with confidence, while working closely with teams across the business to ensure smooth, seamless daily operations. If you’re passionate about delivering outstanding customer service, take pride in presentation and organisation, and have a natural ability to multitask and anticipate needs before they arise, this role is made for you. Responsibilities - Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately. - Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively. - Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution. - Manage all incoming and outgoing mail and courier requirements with accuracy and care. - Prepare, issue, and manage visitor access passes in line with company security procedures. - Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs. - Manage the London office inbox and internal workplace calendar, ensuring clear communication and timely updates. - Maintain and administer Visitor Management Systems, including Envoy and Brivo. - Provide administrative and operational support to teams across the business to enable smooth day-to-day office operations. - Support purchase order and invoice processes related to office and workplace operations. - Act as a trained First Aider and Fire Warden (training provided if required). - Maintain and continuously improve the Front of House playbook. - Respond to London based Slack queries in a timely, helpful, and professional manner. Requirements - Full time, Onsite role 08.30-17.30 (Reception opening hours) - Proven experience in a front-of-house or reception role, preferably in a professional setting. - Excellent verbal and written communication skills. - Strong organisational and multitasking abilities. - Friendly and approachable demeanour, with a passion for customer service. - Proficiency in Google Office Suite. - Previous experience utilising Visitor Management Software - Ability to work independently and as part of a team. - High attention to detail and a proactive approach to problem-solving. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Задачи: — Планирование, управление и проведение мероприятий и активностей для разработчиков, включая B2B конференции, выставки, митапы, хакатоны и выступления. — Тесное сотрудничество с директором по маркетингу и командой Developer Relations для создания онлайн и офлайн мероприятий от концепции до реализации. — Ведение стратегии мероприятий, логистики и организации на площадке для событий, связанных с запуском крупных платформ (например, Apple WWDC, Google I/O). — Работа с партнерствами и спонсорскими обязательствами на мероприятиях. — Поиск и переговоры с площадками и поставщиками услуг (строители стендов, AV, креативное производство, отели и др.). — Ведение и контроль бюджета мероприятий в разных валютах и регионах. — Сотрудничество с маркетинговыми командами для разработки кампаний, включая лендинги, email-маркетинг и соцсети. — Управление списками мероприятий на сайте Xsolla и регистрационных платформах (Splash, Luma). — Работа с креативными командами для подготовки материалов и брендированных активов для разработчиков. — Координация сессий выступлений, воркшопов и панелей с участием Developer Relations, Product и внутренних команд. — Поддержка проведения демонстраций продуктов и технических презентаций на мероприятиях. — Подготовка брифингов, расписаний и отчетов по мероприятиям. — Отслеживание лидов, аналитики вовлеченности и ROI с использованием CRM. — Исследование новых мероприятий, оценка спонсорства и стратегические рекомендации. — Готовность к международным командировкам для контроля проведения мероприятий и представления компании. Требования: — Опыт работы в управлении мероприятиями или experiential marketing от 3 лет, желательно в игровой, технологической или софтверной индустрии. — Интерес или опыт работы с developer relations, advocacy или техническими сообществами. — Понимание мотивации разработчиков без необходимости писать код. — Умение управлять глобальными мероприятиями с учетом региональных особенностей и бюджетов. — Сильные навыки проектного менеджмента и организации, способность одновременно вести несколько проектов. — Отличные коммуникативные навыки для работы с техническими и бизнес-стейкхолдерами. — Креативность и способность быстро принимать решения. — Внимание к деталям, качеству и соответствию бренду. — Владение Google Workspace; опыт работы с Jira и Confluence приветствуется. — Знание платформ для регистрации и маркетинга мероприятий, таких как Splash и Luma. — Готовность к международным поездкам и гибкому графику для поддержки разных часовых поясов. Условия: — Зарплата 100,000 – 125,000 USD в год (указана для Лос-Анджелеса, может варьироваться в зависимости от локации и опыта). — Возможность удаленной работы. — Программа льгот, включающая 100% оплату медицинского, стоматологического и офтальмологического страхования компанией. — Неограниченный гибкий отпуск. — Индивидуальная дорожная карта развития карьеры. — Профессиональное развитие через обучение и образовательные возможности.

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates; Umm Al Quwain, United Arab Emirates Description Apt Resources is looking for a reliable and skilled Driver with Engineering Maintenance Experience to join a prestigious restaurant in Dubai. In this role, you will be responsible for providing safe and timely transportation while assisting with general engineering maintenance tasks to ensure the restaurant's facilities and equipment remain in good working condition. Responsibilities Safely transport staff, supplies, equipment, and other items as required by the restaurant. Perform routine vehicle checks and ensure the assigned vehicle is clean, well-maintained, and roadworthy. Assist with general engineering maintenance tasks, including basic electrical, plumbing, and mechanical repairs. Support the inspection, maintenance, and troubleshooting of restaurant facilities and equipment. Report maintenance issues, equipment malfunctions, and repair requirements to the engineering or maintenance team. Assist with preventive maintenance activities to help ensure the smooth operation of restaurant facilities. Maintain a clean, organized, and safe working environment. Follow all traffic regulations, company policies, and workplace safety procedures. Requirements Proven experience as a Driver with hands-on engineering maintenance experience. Valid UAE driving license, as required for the position. Good knowledge of road safety and traffic regulations in the UAE. Basic knowledge of electrical, plumbing, mechanical, or general facilities maintenance. Experience assisting with the maintenance of restaurant facilities, kitchen equipment, or commercial properties is an advantage. Ability to use basic maintenance tools and perform minor repairs. Good problem-solving skills and attention to detail. Physically fit and capable of handling driving duties and maintenance-related tasks. Good communication skills and the ability to work well with the restaurant and maintenance teams. Relevant technical certification or vocational training in engineering maintenance is an advantage. Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related engineering field. Benefits Salary: AED 5200 all-inclusive

Adyen is looking for a Head of Engineering Financial Data Experience to lead financial data products and engineering delivery.

Задачи: — Руководство сложными операциями по жалобам и эскалациям — Развитие старших специалистов Требования: — Знание и опыт работы с Series 63, Series 66, Series 3, Series 24, Series 7 — Опыт в complaint management, compliance, operations, product, data analysis, automation, legal, escalation, customer service Условия: — Работа в офисе в Денвере, Колорадо — Зарплата от $102,850 до $155,000 в год

Robinhood is looking for a Customer Experience Associate Resolutions Desk to support CX agents, resolve escalations, and provide accurate policy guidance.

Задачи: — Владение полным циклом пользовательских сценариев с AI-агентом Upgrade на чат, голос и email: создание, оптимизация, обработка крайних случаев и рост показателя containment. — Создание сценариев в no-code инструменте Sierra Agent Studio, сотрудничество с продуктовыми группами для интеграции сервисных потоков. — Ответственность за разрешение проблем клиентов AI-агентом без участия человека. — Анализ и улучшение сценариев после запуска, включая чтение транскриптов и повышение качества взаимодействия. — Ведение портфеля сценариев по продуктам (Personal Loans, Card, BNPL, HELOC, Deposits) и установление стандартов разработки AI-опыта. Требования: — 3–5 лет опыта во Frontend Software Engineering или эквивалентный опыт в Solutions Engineering, Conversational AI или технических продуктовых ролях. — Знание поведения LLM-агентов: инструкции, вызовы инструментов, извлечение знаний и типичные ошибки. — Опыт построения оценок для недетерминированных систем: тестовые наборы, симуляции, LLM в роли судьи, регрессионные проверки. — Техническая грамотность для чтения API спецификаций, работы с backend-инженерами по REST и GraphQL, понимание авторизации и прав доступа. — Знание JavaScript/TypeScript для создания и поддержки кодированных сценариев и интеграции API в платформы Conversational AI. — Ориентация на продукт и клиента, умение читать транскрипты, забота о тоне общения и измерение успеха по решению проблем клиента. — Владение процессами выпуска, мониторинга, анализа логов и реагирования на инциденты. — Умение ясно писать и работать с неинженерами из операций, комплаенса и юридического отдела. Плюсы: — Опыт работы с Sierra Agent Studio или аналогичными no-code платформами (Decagon, Ada, Kore.ai, Google CCAI, Amazon Lex/Connect). — Опыт с Voice AI: распознавание речи, синтез речи, настройка задержек, обработка прерываний. — Знание систем контакт-центров, таких как Genesys, и проектирование передачи агентам. — Опыт в финтехе или регулируемых отраслях (UDAAP, FDCPA, TCPA, PCI, SOC 2). — Опыт в дизайне разговоров или UX-писательстве. Условия: — Конкурентная зарплата $140K-$180K CAD и опционный план. — Оплачиваемое медицинское, стоматологическое и офтальмологическое страхование. — Гибкий оплачиваемый отпуск. — Возможности профессионального роста и развития. — Оплачиваемый декретный отпуск. — Инициативы по здоровью и благополучию.

Location: Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership. Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems. What You’ll Need to Thrive Essential Fluent in English and Mandarin Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable. Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously. Nice to Have Previous experience in account management, sales, or customer service. Experience working in a fast-paced startup or technology environment. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: November 2026. Working Pattern: Hybrid working offered after successful completion of probation. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Alpaca is looking for a Director of Customer Experience Trading API to lead global customer support, improve service quality, and scale customer experience operations.

Задачи: — Координация мероприятий для сотрудников — Организация коммуникаций — Работа с поставщиками — Исполнение программ на площадке Требования: — Опыт работы с инструментами Slack, Zendesk, Canva, Google Workspace Условия: — Гибридный формат работы в офисе в Нью-Йорке — Зарплата от $97,200 до $123,600 в год

Location: Remote (US) About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first company to tokenize exposure to US Treasuries, and have since expanded into several other assets. We are also focused on incubating protocols that can support both tokenized real-world assets and traditional crypto. Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S. About the role We're hiring a Senior Product Manager, Platform Experience to own the customer-facing experience across the Ondo Finance App — the single interface through which users discover, understand, buy, sell, trade, and manage Ondo's products (Stocks, Treasuries, Portfolios, and more). This role owns the quality and coherence of the end-to-end user experience, with a particular focus on retention, usability, and long-term customer value. You'll turn complex financial and blockchain infrastructure into simple, intuitive, and trustworthy product. This is a senior, hands-on individual-contributor role. You'll work closely with Engineering, Design, Legal, Compliance, Operations, and other Product leaders to define strategy, prioritize opportunities, write clear requirements, and ship meaningful improvements. Our product management function is young and fast-moving — you'll help define it from the ground up, which makes this a high-ownership, high-visibility role. Target Outcomes A cohesive, high-quality core experience: Ondo’s customer-facing surfaces feel like one unified platform across products and workflows, with a consistent and intuitive experience across web and eventually mobile. Simple, intuitive investing and trading workflows: Users can confidently buy, sell, trade, and manage their portfolios across experiences like limit orders, order books, DCA, notifications, transaction history, reporting, and tax workflows. Financial complexity made accessible: Sophisticated concepts such as order books, bid/ask pricing, settlement, and onchain transactions are translated into clear, low-friction experiences without sacrificing the functionality sophisticated users expect. Stronger retention and long-term customer value: The core product gives users compelling reasons to return, manage more of their financial activity through Ondo, and deepen their engagement over time. Measurably better product performance: Clear metrics and feedback loops are established around usability, retention, adoption, and customer satisfaction, with insights consistently translated into product improvements. Customer-informed product decisions: Qualitative research and quantitative signals shape prioritization, ensuring the roadmap addresses meaningful customer problems rather than relying on internal assumptions. Reliable end-to-end execution: High-impact product initiatives move effectively from discovery and problem definition through launch, measurement, and iteration, with strong coordination across Engineering, Design, Legal, Compliance, and Operations. A scalable foundation for Ondo’s product ecosystem: Core experiences and patterns are built to support new products and capabilities as Ondo expands, without creating a fragmented or increasingly complex customer experience. Requirements 5+ years of product management experience, including owning customer-facing products from concept through launch. A track record of building and shipping high-quality consumer or prosumer products, with a sharp instinct for intuitive, low-friction UX. Experience with fintech, brokerage, investing, trading, payments, crypto, or other sophisticated financial products. A working understanding of capital markets and financial product mechanics — trading, order books, execution, settlement, and liquidity. Genuine, hands-on familiarity with crypto and DeFi products; a working knowledge of onchain financial primitives. Strong analytical skills — able to define metrics, evaluate performance, and use data to drive prioritization. Excellent written and verbal communication; able to write sharp, well-reasoned PRDs and explain tradeoffs to both engineers and executives. High ownership, strong organization, and comfort operating independently in an ambiguous, fast-moving environment — able to get the right people in a room, ask the right questions, and move things forward without top-down direction. Ability to influence cross-functional teams without relying on formal authority. US-hours based (preference per current team structure). Nice to have Experience building brokerage, investing, trading, neobanking, or wealth-management products. Experience with tokenization, real-world assets (RWAs), or onchain financial infrastructure. Familiarity with decentralized exchanges, wallets, smart contracts, or blockchain transaction flows. Experience designing for both sophisticated and first-time financial users. Experience working closely with Legal, Compliance, Operations, or market-structure teams. Experience in a strong product and design culture. What we offer Competitive compensation including salary, future token rights, and/or equity (according to your preferences) — we're well-funded and believe that great talent deserves great compensation Full benefits (medical, vision, and dental) and flexible vacation policy (PTO) Small remote-first team across many countries — you'll be an early team member helping shape our vision, culture, and design practices A+ colleagues — our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, Pinterest, McKinsey, Circle, Uniswap, Phantom Best-in-class investors — we are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures

Location: Dubai, United Arab Emirates ✨ WE ARE HIRING: Experience Manager ✨ Kaizen Asset Management | Owner Association 📍 Dubai, UAE We’re looking for a visionary Experience Manager to craft memorable journeys for our communities — blending smart technology, operational excellence, and heartfelt service to elevate living spaces across our portfolios. 🎯 What You’ll Lead Deliver exceptional resident experiences by executing portfolio strategies, driving digitization & process automation Leverage tools: SnagReport, Master Plan, Mollak, GRIDS to streamline operations, boost energy efficiency & cut costs Champion innovation — smart buildings, sustainable practices, and continuous improvement Ensure full compliance with RERA & Dubai Law No. 6 of 2019 Manage service providers, Owners Committees, budgets, procurement & tendering Train site teams, refine processes, and turn challenges into seamless solutions 🌟 Our Values G.R.I.S. Grow for the cause · Recreates Memorable spaces · Inspire Happier Environment · Sustain the environment around us Requirements 🎓 BSc Degree 💼 5+ years in Community / Property Management Deep expertise in RERA regulations, Law #6 of 2019, and Dubai real estate standards Proven track record launching community initiatives & measuring impact Tech-savvy, data-driven, and obsessed with customer service Strong communicator, problem-solver, and self-starter

Location: Dubai, United Arab Emirates The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap — so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned. The role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population. Portfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority. What You’ll Do ✅ Set the Standard Own and maintain the Experience Manager Competency Standard Assess all 27 EMs against it; re-assess every 6 months Publish the live Capability Matrix and population-level gap analysis ✅ Develop & Coach Turn assessment results into signed, tracked development plans Design and deliver the EM technical curriculum & certification Provide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors Verify application on-site — self-reported completion is not accepted ✅ Onboard for Readiness Own the full orientation & technical onboarding journey for all new hires Assess at Day 30 and Day 90; no unsupervised assignments until certified Target: median time to CORE certification ≤ 60 days ✅ Clarify Performance Own the EM KPI framework & monthly Performance Scorecard Reconcile data across Masterplan, SnagReport, Finance & Mollak Diagnose gaps: capability vs management vs process vs data — Portfolio Managers decide the action ✅ Raise Standards Continuously Build and maintain the EM Standards Library (SOPs, playbooks, checklists) Update within 15 working days of any regulatory change Fix the process before training the person Requirements Essential Bachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related) 6+ years in Dubai OA/community management — minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance Proven track record raising others’ performance to measurable standards — with before/after evidence Deep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting Advanced Excel; Masterplan, SnagReport, Mollak portal experience Fluent written & spoken English — Arabic is an advantage Preferred RERA/DREI or accredited OA management qualification Train-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire) Core Competencies Expert in OA Governance & Service Charge Management Expert in Community Operations & Provider Management Expert in Technical Training, Coaching & Facilitation Expert in Persuasion & Influencing — your success depends entirely on this Solid in Assessment, Data Analysis & Process Improvement

Location: Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Agent Experience builds the AI-powered backend services that power agent-assist tooling on our Astra support surface — helping support agents resolve customer, merchant, and Dasher issues faster. We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure. What you'll do Build and maintain backend services for agent-assist features on Astra, taking on feature-level work with increasing independence. Translate requirements into working code: design the feature-level approach, write an RFC when the change affects other engineers, and implement it end-to-end. Integrate with LLM-backed features — wiring up prompt/completion calls, handling provider responses, and validating output quality and correctness. Break down assigned project work into tasks, provide accurate estimates, and keep your own progress and dependencies on track. Apply AI tooling thoughtfully to your own workflow (coding, testing, review) and critically evaluate its output rather than taking it at face value. Participate in code review — both giving and receiving — to help the team hold a high bar for correctness, quality, and standards compliance. Collaborate with senior engineers and partner teams to clarify problem definitions, unblock yourself, and flag risks or blockers early. What we're looking for Solid backend engineering fundamentals in Go, with experience shipping and maintaining production services. Exposure to LLM-powered features in production (prompt/completion integration, provider APIs) is a plus — we'll ramp you up if you haven't worked with this directly. Ability to independently own feature-level work: from a written requirement to tested, shipped code. Comfort working in a domain with multiple chat/support surfaces — willingness to trace issues to the right service rather than guessing. Clear technical writing (RFCs for feature-level decisions) and good judgment about when to ask for help versus push forward. 2–4 years of backend engineering experience, with a track record of growing ownership and scope. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Deliver Salesforce stories from a discovery-ready backlog through production, including tests and release notes. Build and maintain Flows, Lightning Web Components, and Apex functionality on a bi-weekly delivery cadence.

Location: Lisbon, Portugal Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world. Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. We’re looking for an analyst for Order Experience – the area responsible for the user experience from the moment an order is placed: payment and the user’s journey in the app after purchase. Here, analytics directly affects both the user experience and the business economics: how easy it is to pay for a purchase, how quickly a customer’s issue gets resolved, and how much that resolution costs the company. You’ll work with the Product, Payments, Billing, and Support teams: together with managers, engineers, support specialists, and the finance team, you’ll identify opportunities for improvement, test hypotheses, and see them through to implementation. To do this, we have a mature internal A/B testing platform, a set of MCP tools and AI agents for analytical tasks, high-quality data in BigQuery and Spark, and transparent data preparation processes built on Airflow and dbt. This role is a great fit for someone who enjoys proactively proposing changes, taking part in setting priorities, and seeing the results of their work in the product and in business metrics. Responsibilities Improving checkout and the post-purchase experience. Identifying the reasons that prevent users from completing payment, and testing hypotheses that make this journey simpler Developing AI support. Working with the team to improve AI Chat: finding scenarios for automation, and assessing the quality of user problem resolution and the impact on the business Improving the support contact experience. Researching the user journey from ticket creation to problem resolution, agent performance, and refund decision-making Increasing operational efficiency. Forecasting support workload, improving the automatic refund model, and finding opportunities to reduce costs while maintaining service quality Designing and analyzing A/B tests. Helping teams choose metrics and experiment designs, interpret results, and automate analysis. Developing the metrics system. Making payments, billing, and support metrics clear and useful for decision-making, and investigating changes and anomalies Influencing team priorities. Identifying growth opportunities, estimating the potential impact of initiatives, and helping decide where it’s worth investing time Enabling teams to work with data independently. Preparing data for AI tools and automating repetitive analysis so that colleagues can answer basic questions on their own Requirements Strong SQL and Python skills for data analysis and automation A solid understanding of mathematical statistics and hands-on experience with A/B testing – from forming a hypothesis to drawing conclusions and making recommendations Experience applying AI in analytical work: the ability to integrate it into everyday tasks, verify its outputs, and find new opportunities for automation Independence and an interest in the business: the ability to dig into a problem, propose hypotheses, and connect analysis results to a specific decision The ability to explain complex topics clearly to colleagues with different backgrounds — from engineers to support, finance, and legal specialists The ability to manage work for multiple stakeholders: making priorities transparent, agreeing on scope and timelines, and justifiably deprioritizing less important tasks Preferred Experience in e-commerce, payments, support, or operations automation Building your own AI tools and agents for data analysis We offer Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave Relocation Support: full assistance for a smooth relocation for the employees and their family AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here . By responding to the vacancy, you acknowledge that you have read our Privacy notice.

Assess the current Sage X3 environment and recommend the e-commerce platform approach. Build or customize a dealer e-commerce portal on top of the existing ERP.

Location: Hong Kong, Hong Kong SAR OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for a Product Manager with a deep understanding of TradingView users, strong commercial judgment, and experience driving product growth. You will grow OKX's business within the TradingView ecosystem by identifying the most promising customer segments, defining why traders should choose OKX, and finding effective ways to acquire, activate, and retain them, with accountability for measurable business outcomes. Your first priority is to establish how the business can grow and which opportunities warrant investment. You will validate growth hypotheses through user research, data analysis, and focused experiments before committing substantial engineering resources. Those insights will shape the product roadmap, investment priorities, and the TradingView integrations and trading experience improvements you deliver with engineering and partners. What You’ll Be Doing Define the Growth Strategy and Business Opportunity — Identify high-potential customer segments, trading use cases, and market opportunities within the TradingView ecosystem. Assess competitive positioning, platform selection drivers, and OKX's differentiated value proposition. Build growth hypotheses and business cases that consider audience size, revenue potential, acquisition cost, and expected return, then set business goals, priorities, and a phased growth plan. Understand Users and the Trading Conversion Journey — Use interviews, behavioral data, and community feedback to understand how traders discover platforms, use charts and indicators, set alerts, connect accounts, place orders, and manage positions. Identify what motivates or prevents users from choosing OKX, making their first trade, and returning. Develop customer segments and conversion funnels, and turn insights into clear product, positioning, and lifecycle opportunities. Validate Growth Hypotheses and Improve Conversion and Retention — Design measurable experiments across acquisition, account connection, first successful trade, repeat trading, and reactivation. Use existing capabilities, onboarding, trader education, value proposition testing, and targeted campaigns to validate opportunities. Define success metrics, experiment costs, and criteria to scale or stop; expand approaches that work and use the evidence to inform subsequent product investment. Drive Go-To-Market and Ecosystem Partnerships — Work with marketing, regional, lifecycle, and TradingView partner teams on acquisition and go-to-market plans. Evaluate ecosystem visibility, communities, creators, educational content, and joint campaigns as potential channels. Define the customer proposition, distribution approach, conversion journey, and partner objectives, and assess channels by the active traders, retention, and business contribution they generate. Translate Growth Evidence into Product Delivery and Integration — Translate validated user needs and growth opportunities into a product roadmap, PRDs, and acceptance criteria. Define the minimum scope and engineering priorities required to achieve the business objective. Work with OKX engineering and TradingView technical teams to assess API integration, account authorization, market data, and order and position synchronization, and drive the necessary adaptation, testing, and launch to address specific conversion, trust, or retention problems. Own Business Outcomes and Continuously Refine Investment — Own metrics for newly acquired trading users, first-trade conversion, active traders, retention, incremental trading volume, and revenue contribution, taking acquisition, incentive, and delivery costs into account. Separate the effects of market conditions, incentives, and product improvements. Review growth initiatives and feature investments, reallocate resources based on results, and track connection success and trading reliability as measures of experience quality. What We Look For In You Relevant product management experience in trading, fintech, or digital assets, with a track record of measurable product growth. You can explain how you identified opportunities, developed a growth strategy, and improved acquisition, trading conversion, retention, or revenue, including your personal contribution and results. A deep understanding of TradingView users and their practical use of charts, indicators, watchlists, alerts, and trading workflows. You can explain why different traders choose a platform, switch terminals, abandon an order, or continue using a service, and validate those insights through research and data. Strong commercial judgment and growth strategy skills. You can segment customers, assess opportunities, define differentiated positioning, select distribution channels, and build business cases. You validate demand and a credible path to growth through research and focused experiments before substantial engineering investment. Strong analytical and experimentation skills. You can analyze funnels, cohorts, and retention, design and evaluate growth experiments, and assess incrementality, acquisition cost, customer value, and incentive cost. You can distinguish short-term trading volume changes from sustainable growth. An understanding of trading products and their commercial drivers. You are familiar with spot and derivatives fundamentals and how instrument coverage, fees, liquidity, execution quality, and account and position workflows influence customer choice, conversion, and retention. You can translate these factors into product decisions. Experience delivering products that involve technical integration. You have worked with engineers on API or third-party platform integrations and can read interface documentation, understand account authorization and market data, order, and position synchronization, define business rules and acceptance criteria, and drive testing and launch. You connect technical constraints and implementation scope to user value and growth objectives. Strong English communication and cross-functional execution skills. You can work with TradingView partners, marketing, regional, product, and engineering teams on business opportunities, product priorities, and technical feasibility, aligning resources around shared outcomes. Nice-To-Haves Experience growing a business within TradingView or a comparable trading-tool ecosystem, with examples spanning opportunity discovery, growth validation, and scaling. Experience with trader communities, creators, educational content, partnerships, or channel growth, with the ability to evaluate initiatives by active traders, retention, and revenue contribution. Experience growing products across regions or trader segments, with an understanding of differences in user behavior, customer propositions, and acquisition approaches. Experience with TradingView Broker Integration, Advanced Charts, Trading Platform, or comparable integrations, with an ability to explain how the work improved the user experience or supported growth objectives. What Success Looks Like An evidence-based growth plan that identifies priority customer segments, OKX's differentiated value, promising distribution channels, and the business opportunity. Validated, repeatable approaches to acquisition, trading conversion, and retention, supported by research and focused experiments that guide engineering investment and resource allocation. Measurable, sustainable growth in active traders, retention, and revenue contribution, with acquisition and incentive costs taken into account. Delivery of the product capabilities and TradingView integrations needed to capture validated opportunities, with improvements to critical user journeys and ongoing measurement of their growth impact. Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .