Location: Rome, Italy; Lisbon, Portugal; Berlin, Germany; Paris, France; Madrid, Spain
Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team remotely. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions provides organizations with the tools and expertise needed to achieve operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the BMC Helix ITSM platform. Your expertise will enhance the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and industry best practices.
Key Responsibilities:
Analyze existing processes and workflows within the BMC Helix ITSM platform to identify opportunities for improvement and optimization.
Design and implement efficient workflows that streamline IT service management processes, enhancing overall productivity and service quality.
Collaborate with stakeholders to gather requirements and ensure that solutions align with organizational needs and objectives.
Conduct training sessions and develop comprehensive documentation to support users in effectively leveraging workflow tools.
Monitor and evaluate the performance of implemented workflows, making adjustments and enhancements as necessary.
Stay updated with the latest industry trends, technologies, and best practices related to ITSM and workflow management.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
3-5 years of experience in IT service management, specifically with BMC Helix or similar ITSM platforms.
Strong understanding of workflow design, process mapping, and optimization techniques.
Proficient in analyzing business requirements and translating them into technical specifications.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
Proven problem-solving skills and a proactive approach to identifying and resolving issues.
Ability to work collaboratively in a remote, fast-paced, team-oriented environment.
Certifications in ITIL or other ITSM methodologies are a plus.
Location: Prague, Czechia
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer’s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to end approach that provides design, design thinking, agile and lean approaches to product development.
We are looking for a Talent Acquisition Coordinator (Spanish & Italian Speaking) to support our key projects designing innovation tools, training and experiences.
! This role lasts initially until the end of May 2026 with expected extension, where only a full-time cooperation is available as form of cooperation.
Key Responsibilities
Create and manage offer letters in local languages
Initiate and monitor employment checks including drug and medical screenings, ensuring timely completion and escalation of discrepancies
Complete and maintain all relevant documentation related to background checks or offer rescinds
Handle sensitive candidate data in compliance with internal policies and confidentiality standards
Coordinate communication between Talent Acquisition Business Partners, Hiring Managers, and candidates to ensure smooth pre-boarding processes
Support administrative activities and contribute to the overall efficiency and compliance of the Global TA Coordination team
Maintain accurate records and ensure alignment with company standards and timelines
Requirements
Minimum 1 year of coordination or administrative experience in Human Resources or Talent Acquisition
Experience in pre-boarding processes such as contract generation, global mobility, or visa coordination is an advantage
Familiarity with HR systems such as Workday preferred
Strong attention to detail and accuracy in documentation and reporting
Excellent organizational, problem-solving, and communication skills
Proficiency in Microsoft Office, with advanced Excel skills preferred
Ability to work effectively in a fast-paced, evolving, and remote environment
Proven ability to manage multiple stakeholders and adapt to change
University degree strongly preferred
Fluency in English, Italian, and Spanish
Candidates must declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Paid sick days
Meal vouchers
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website
www.d-ploy.ch
or by reaching our directly to our recruitment team recruiting@d-ploy.ch.
Location: Amman, Jordan
We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth, renewals, and upsell opportunities.
Responsibilities
Build and maintain strong relationships with assigned clients.
Develop and execute customer success plans to drive product adoption and satisfaction.
Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
Monitor usage metrics and proactively address risks to retention or expansion.
Serve as the primary point of contact for addressing client feedback and potential service gaps.
Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals.
Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members.
Advocate for customer needs and feedback in internal roadmap discussions.
Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups.
Apply empathy, active listening, and relationship-building skills to foster long-term partnerships.
Requirements
3–5 years of experience in customer success, account management, or client services.
Prior experience in a software company serving financial institutions (payments, core banking, digital banking, etc.).
Strong understanding of banking operations, payment systems, and regulatory environments.
Excellent communication and presentation skills, especially with senior stakeholders.
Ability to manage multiple accounts and prioritize effectively.
Problem-solving mindset with a proactive approach to customer engagement.
Preferred Qualifications
Experience working with central banks or large-scale financial institutions.
Familiarity with ISO payments industry standards.
Technical aptitude to understand APIs, integrations, and software workflows.
Experience with CRM systems and analytics dashboards.
Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators.
Exposure to customer health scoring and lifecycle planning.
Location: Stamford, Connecticut, United States
About the Role
iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.
Responsibilities
Financial reporting and data aggregation tools:
Analyze and explain portfolio performance results.
Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
Perform analysis of private equity and hedge fund statements for input into the system
Work with clients and partners to resolve data issues.
Develop and strengthen client relationships:
Help manage client onboarding, client account setup and training and day-to-day support and issue management.
Software maintenance and setup:
Perform system setup and configuration, new client setup, new financial account and asset set-up and classification.
Assist in data feed management.
Create custom reports based on client-specific needs.
Liaise with the vendor partners for enhancements, and system and data issues.
Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
Assess and act upon client and company needs proactively.
Qualifications
3-5 years of experience in a related field
Bachelor's degree from an undergraduate program
Excellent customer service skills and the ability to foster and maintain effective relationships
Strong understanding of financial instruments
Experience with RIA/Wealth management policies, procedures, and client service
Experience working with wirehouses or custodians
Organized and self-motivated with the ability to prioritize tasks and meet deadlines
Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
Comfortable with technology, software tools, and applications:
Able to learn new software quickly
Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
Strong MS Excel and PowerPoint skills
Basic knowledge of database concepts, and any type of programming
Working knowledge of Photoshop, HTML design, and/or similar tools
Knowledge of various financial products and indices, particularly:
Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
Alternative investments
Performance reporting calculations and methodologies
Portfolio management and rebalancing
How Family Offices, RIAs, and investment advisors work
Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal
Collaborative and able to thrive in a team environment while working independently
Able to learn quickly and adapt to an expanding environment
Benefits
The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.
If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.
What will I be doing?
Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.
What skills do I need?
3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.
Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.
Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.
Bonus skills & attributes
Interest in consumption or usage-based SaaS models.
Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Colombia; Brazil
We are looking for a driven and design-minded Software Developer with experience in Java programming and a scripting language (Bash, Python, or Go), for our Rocky Linux based Fidelis cybersecurity platform and appliances. The ideal candidate has experience writing Java using Spring Boot and Hibernate/JPA, and strong SQL skills with relational databases.
Fidelis Security is a growth-oriented company that provides organizations with a robust, comprehensive portfolio of products, services, and expertise to combat today's sophisticated advanced threats and prevent data breaches. Our commercial enterprise and government customers around the globe can face advanced threats with confidence within our Network Defense and Forensics Services, delivered by an elite team of security professionals with decades of hands-on experience, and our award-winning Advanced Threat Defense Products, which provide visibility and control over the entire threat lifecycle.
As a Software Developer you will:
Develop and enhance cybersecurity platform services: design, implement, and maintain robust backend features and system components in Java (Spring Boot + Hibernate/JPA).
Build RESTful APIs and data flows; design schemas, manage migrations, and write efficient SQL for relational databases.
Write and maintain automation and tooling in Bash, Python, and/or Go for builds, deployments, diagnostics, and test harnesses.
Operate on Rocky Linux servers; troubleshoot across OS, networking, JVM, and database layers; daily development in IntelliJ or Eclipse.
Participate in peer code reviews, knowledge sharing, and SCRUM meetings; collaborate using the Agile software development lifecycle.
About 85–90% of the programming for this role is in Java and SQL; the rest is scripting (mostly Bash and Python/Go).
Requirements
Strong experience developing applications using Java, with a strong understanding of object-oriented programming principles (concurrency, collections).
Hands-on with Spring Boot and Hibernate/JPA.
Experience building RESTful APIs and writing unit/integration tests.
Strong SQL and data modeling; hands-on with relational databases (e.g., MariaDB, PostgreSQL, MySQL, etc.).
Knowledge of TCP/IP networking fundamentals.
Comfortable working in Linux (preferably Rocky/CentOS/RHEL): shell, system services, logs, performance troubleshooting.
Good scripting skills in Bash and Python (bonus: Go).
Working knowledge of Git and CI/CD practices; IDEs: IntelliJ or Eclipse.
BSCS or MSCS (or related technical field) with 5–6+ years of experience developing and supporting multithreaded applications in a Linux/Unix environment.
Bonus Skills
Linux networking tools (iptables, ipset, ebtables), routing/bridging/VLANs, and packet capture/analysis.
Active Directory integration experience (AD/LDAP/Kerberos), Windows domain concepts, service accounts/GPOs.
Cloud APIs: experience automating or integrating with AWS, Azure, Google Cloud, and/or OCI (SDKs/CLIs for compute, storage, networking, IAM).
vSphere/ESXi for VM lifecycle management (provisioning, snapshots, virtual networking).
VirtualBox experience, especially using the VBox CLI (vboxmanage) for automation.
Containerization & orchestration: Docker and Kubernetes; event streaming: Kafka.
Experience with Bitbucket or GitLab (repos, merge requests, CI pipelines, permissions).
Cybersecurity domain experience (threat detection, hardening, threat research).
Experience working on Agile software development projects.
Location: Libreville, Gabon
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.
Responsibilities
Implement and install solutions at customer's infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure the accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits.
Perform any other job-related duties related to work.
Requirements
Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
At least 2 years experience in a similar field.
Good command of the English language (Speaking, writing, and presentation).
Good command of the Frensh language (Speaking, writing, and presentation).
Willing to travel and work extra hours when needed.
Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
Experience in operating systems (Linux and MS Windows).
Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad).
Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible).
Knowledge in Directory Services (AD & LDAP).
Professional effective communication, verbal and written.
Customer oriented mentality.
Excellent personal skills.
Details oriented and a team player.
Initiative and self-managed.
Time management and result oriented.
Experience in one or more of the below is a plus:
Experience in large enterprise environments with emphasis on payments, remittance solutions.
Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
Knowledge of PKI Infrastructure and Certificate Authorities.
Knowledge of database engines (MySQL and NoSQL Databases).
Knowledge of server and client operating systems (Linux Distros, MS Windows).
Knowledge in Object Storage management.
Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).
Location: Dubai, United Arab Emirates
We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with all renowned banks in UAE and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry.
Responsibilities
Achieve and enhance sales targets established by ProgressSoft.
Prepare and execute a sales plan for UAE's market which meets ProgressSoft’s 2022-2026 Strategy and Business plan.
Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders.
Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements.
Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence.
Negotiate proposals and contracts of solutions and recurring maintenance.
Excessive use of ProgressSoft’s CRM to build and update client profiles.
Analyze and prepare comparison sheets between ProgressSoft and competitive products.
Identify new markets and opportunities.
Develop strong distribution channels with renowned global, regional and local firms.
Requirements
Proven track record of sales in UAE, In the banking and financial sector.
Ability to deal with all levels of staff within an organization.
Strong negotiation skills with decision makers.
Excellent command of English language.
Very good communication, presentation and interpersonal skills.
Very good understanding of banking and payments systems.
Organized, focused, ambitious and independent.
Location: Wollongong, Australia
At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia.
We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle.
Why Join Us?
Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect
Competitive compensation & attractive perks
Minimal admin burden — we handle scheduling, billing, client matching
Regular supervision & CPD included
Diverse client base — from local employees to regional/global Fortune 500 companies
Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership
What You’ll Do
Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy-style consultations, offering general advice only (not treatment)
Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed
Facilitate webinars and in-person seminars (optional)
Support employees with wellbeing, stress, and resilience
Collaborate with Intellect’s internal clinical team to improve EAP programs
Requirements
Must Haves
Counsellors & Clinical Psychologists
Counsellors:
Master’s in Counselling, Counselling Psychology, or Social Work
Active membership/registration with one of:
ACA (Australian Counselling Association)
PACFA (Psychotherapy & Counselling Federation of Australia)
AASW (Australian Association of Social Workers)
1–3 years of supervised counselling experience (internship counts if part of licensure pathway)
Clinical Psychologists:
Master’s in Clinical Psychology from an APAC-accredited program
General registration with AHPRA (Psychology Board of Australia)
Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program)
1–3 years of supervised clinical practice (internship counts if accredited/licensure pathway)
Nice to Haves
Experience working with First Nations / Aboriginal & Torres Strait Islander communities
Background in managerial or leadership support (e.g., coaching managers, HR advisory)
Prior EAP or workplace counselling experience
Additional languages
Flexibility for occasional onsite sessions
Willingness for Police Check and/or Working With Children Check (not mandatory, only if requested by some clients)
Eligibility/willingness to obtain a Medicare provider number (not mandatory, only if required by engagement type)
Let’s Talk
This is more than a job. It’s your chance to:
Work with a global provider network
Broaden your clientele base beyond local users
Grow your career outside of sessions through research, content, and webinars
Access supervision & CE most EAPs don’t provide
If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you. Apply today and join Intellect in transforming workplace mental health across the country and beyond.
Location: Dhahran, Saudi Arabia; Lusail, Qatar; Muscat, Oman; Cairo, Egypt; Dubai, United Arab Emirates; Kuwait City, Kuwait
Eram Talent is looking for a dedicated Liaisonman for Offshore operations to be a part of our esteemed client's team. The Liaisonman acts as the primary interface between the Operator’s drilling/workover team, the drilling contractor, and third-party service providers to ensure smooth coordination and execution of offshore drilling and workover operations. The role ensures all operations are conducted safely, efficiently, and in compliance with company and regulatory standards.
Responsibilities
Serve as the focal point between the Operator and Drilling Contractor during offshore operations.
Coordinate day-to-day drilling and workover activities to ensure alignment with operational programs and schedules.
Supervise and monitor drilling, completion, and workover operations to ensure adherence to the approved work program.
Ensure that safety, environmental, and operational procedures are strictly followed at all times.
Communicate operational updates, challenges, and performance reports to the onshore drilling management team.
Verify and endorse contractor and third-party service company daily reports, job tickets, and timesheets.
Participate in daily operations meetings and contribute to planning and problem-solving discussions.
Ensure the availability and readiness of equipment, materials, and personnel for planned operations.
Support incident investigations and recommend corrective actions.
Liaise with logistics, marine, and procurement teams for the timely mobilization/demobilization of personnel and equipment.
Requirements
Minimum of 5 years of experience in offshore operations or liaison roles.
Bachelor’s degree or Diploma in Petroleum Engineering, Mechanical Engineering, or related field.
Minimum 8
years of oilfield experience
, including:
Drilling projects
(jack-up / semi-sub / land rigs) OR
Workover operations
(completion, intervention, and well servicing).
Previous offshore experience with major operators or drilling contractors is mandatory.
Strong knowledge of well control, drilling fluids, downhole tools, completions, and well servicing operations.
Valid offshore survival and medical certificates (e.g., BOSIET, HUET, OGUK).
IWCF / IADC Well Control Certification (Supervisor level preferred).
Excellent communication, leadership, and coordination skills.
Ability to work under pressure in a multicultural offshore environment.
Benefits
Salary is not a constraint ,company is looking for right candidate .
Dhahran, Saudi Arabia; Lusail, Qatar; Muscat, Oman; Cairo, Egypt; Dubai, United Arab Emirates; Kuwait City, Kuwait
Location: Cebu City, Philippines; Davao City, Philippines; Makati, Philippines; Iloilo City, Philippines; Manila, Philippines; Taguig, Philippines; Quezon City, Philippines; Bucuresti, Romania; Rome, Italy; Sofia, Bulgaria; Krakow, Poland; Krosno, Poland; Lublin, Poland; Poland; Poznan, Poland; Warsaw, Poland; Aachen, Germany; Augsburg, Germany; Bad Homburg, Germany; Dnipro, Ukraine; Budapest, Hungary; Bergisch Gladbach, Germany; Baden-Baden, Germany; Berlin, Germany; Bernau, Germany; Bielefeld, Germany; Vilnius, Lithuania; Madrid, Spain; Barcelona, Spain; Wien, Austria; Nicosia, Cyprus; Limassol, Cyprus; Dubai, United Arab Emirates; Dammam, Saudi Arabia; Khobar, Saudi Arabia; Jeddah, Saudi Arabia; Hà Nội, Vietnam; Ho Chi Minh, Vietnam; Riga, Latvia; Santiago, Chile; Bolzano, Italy; Tbilisi, Georgia; Batumi, Georgia
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Power BI Developer
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Job Summary
We are seeking a highly skilled Power BI Developer with strong experience in financial and accounting data analysis and a solid understanding of Oracle EPM (Enterprise Performance Management) systems. The ideal candidate will be responsible for designing and developing visually compelling dashboards and reports that enable business leaders to make data-driven decisions.
Key Responsibilities
• Design, develop, and maintain Power BI dashboards and reports focused on financial and accounting data.
• Collaborate with Finance, Accounting, and EPM teams to gather business requirements and translate them into analytical solutions.
• Connect Power BI to various data sources (including Oracle EPM, ERP systems, and financial data models) to create dynamic, interactive reports. • Implement data modelling, DAX calculations, and advanced Power BI features to optimize performance and usability.
• Ensure data accuracy, consistency, and security within Power BI datasets and workspaces.
• Develop and maintain KPIs, metrics, and visualizations aligned with business and financial reporting needs.
• Provide ad-hoc analysis and insights to support management decision-making and forecasting activities.
• Collaborate with IT and business teams for data validation and governance within Power BI.
Required Skills & Qualifications
• 6–8 years of experience as a Power BI Developer or BI Analyst.
• Proven experience in financial reporting, accounting analytics, and budgeting dashboards.
• Strong understanding of financial statements, P&L, balance sheet, and cash flow analysis.
Classified as Solutions+ Internal
• Expertise in Power BI Desktop, Power BI Service, DAX, and data modelling best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
Location: Berlin, Germany
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.
Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!
What's the opportunity?
Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.
We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.
What will I be doing?
Identify areas where ML can create value for our customers
Identify the right ML framing of product problems
Working with teammates and Product and Design stakeholders
Conduct exploratory data analysis and research
Deeply understand the problem area
Research and identify the right algorithms and tools
Being pragmatic, but innovating right to the cutting-edge when needed
Perform offline evaluation to gather evidence an algorithm will work
Work with engineers to bring prototypes to production
Plan, measure & socialize learnings to inform iteration
Partner deeply with the rest of team, and others, to build excellent ML products
What skills might I need?
Broad applied machine learning knowledge
3-5 years applied ML experience
Practical stats knowledge (experiment design, dealing with confounding etc)
Intermediate programming skills
Strong communication skills, both within engineering teams and across disciplines.
Comfort with ambiguity
Typically have advanced education in ML or related field (e.g. MSc)
Scientific thinking skills
Bonus skills & attributes
Track record shipping ML products
PhD or other experience in a research environment
Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
Strong stats or math background
Visualization, data skills, SQL, matplotlib, etc.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary, annual bonus and equity
Regular compensation reviews - we reward great work!
Generous paid time off above statutory minimum
Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones
Hybrid working
MacBooks are our standard, but we also offer Windows for certain roles when needed.
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
Fun events for employees, friends, and family!
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Morocco; Egypt; Romania; Portugal; Spain
Müller's Solutions is seeking a dedicated BMC Helix Consultant to join our dynamic team. In this role, you will utilize your expertise in BMC Helix to deliver effective consulting services to our clients, focusing on identifying their requirements and developing tailored solutions that enhance their business processes.
Your responsibilities will include implementing Helix applications, providing ongoing support, and ensuring clients achieve optimal functionality from their BMC Helix investments.
Key Responsibilities:
Engage with clients to gather and analyze business requirements related to BMC Helix solutions.
Implement and configure BMC Helix applications according to client specifications.
Provide technical support and troubleshooting for BMC Helix solutions.
Train end-users and offer continuous support to ensure client satisfaction.
Document processes, configurations, and any modifications to the Helix platform.
Stay informed about updates and best practices related to BMC Helix.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
2+ years of experience in a consulting role with a focus on BMC Helix.
Strong understanding of BMC Helix features and functionalities.
Experience in application implementation and support in a client-facing role.
Excellent communication and interpersonal skills for effective collaboration with clients.
Problem-solving skills and a proactive approach to support client needs.
Ability to work independently and manage multiple priorities in a remote environment.
BMC Helix certifications are a plus.
Location: Dubai, United Arab Emirates; Sharjah, United Arab Emirates; Fujairah, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates
Join our client, a prestigious restaurant group in Dubai, as a Demi Chef de Partie specializing in Bakery and Pastry. This is an exciting opportunity for a passionate pastry chef to work in a dynamic kitchen environment, contributing to the creation of stunning and delicious desserts and baked goods. The ideal candidate should possess a strong understanding of baking techniques, pastry arts, and flavor profiles.
The successful candidate will work closely with the executive pastry chef and assist in daily pastry operations, bringing creativity and attention to detail in every dessert prepared.
Responsibilities
Prepare a variety of baked products including pastries, cakes, cookies, and breads
Assist in the design and creation of new dessert recipes
Monitor food stock and place orders as necessary
Ensure all baked goods are prepared and presented to the highest standards
Maintain cleanliness and organization of the bakery section
Collaborate with the team to ensure timely service and meet customer expectations
Comply with health and safety regulations in the kitchen
Train and mentor junior kitchen staff when necessary
Requirements
Proven experience as a Demi Chef de Partie - Bakery & Pastry or similar role in a bakery and pastry environment
Strong knowledge of baking techniques and pastry arts
Creativity and ability to create new dessert recipes
Attention to detail and presentation
Ability to work under pressure and in a fast-paced environment
Culinary school diploma specializing in pastry and baking is preferred
Benefits
Basic Monthly Salary: AED 3000 to 3600 depending on experience + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws
Dubai, United Arab Emirates; Sharjah, United Arab Emirates; Fujairah, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates
Location: Darwin, Australia
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.
Flexibility
- each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
Frequent opportunities
- perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Choose your assignments - align your missions with your personal preferences and profile.
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
Provide honest feedback - use our platform to share your observations through questionnaires.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform,
CXG Live
. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Willingness to adapt to varying assignment types and industries.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Berlin, Germany
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
Learn more about our engineering culture at
intercom.engineering
What will I be doing?
As an experienced engineer you will:
Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.
Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
Play an active role in hiring, mentoring and career development of other engineers
Raise the bar for technical standards, performance, reliability, and operational excellence
What skills do I need?
Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
Significant, demonstrated impact that your work has had on the product and/or the teams
Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
You will have experience with Distributed systems
2+ years of experience as the primary technical leader for a team
Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; Muscat, Oman; Delhi, India
Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
Assist in the onboarding and training of clients on Helix functionalities and best practices.
Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
2-4 years of experience in technical support, preferably in a software or version control environment.
Strong knowledge of Helix Core and experience with version control systems.
Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
Experience with scripting or automation tools to support troubleshooting efforts is a plus.
Strong communication skills and ability to work well in a remote team environment.
Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
Experience with CI/CD processes and tools.
Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
Previous experience in a remote support role or IT service management.
Relevant certifications in IT support or Helix administration are advantageous.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; Muscat, Oman; Delhi, India
Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; Delhi, India; Muscat, Oman
Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:
Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.
Strong understanding of workflow design, process mapping, and optimization techniques.
Proficient in analyzing business requirements and translating them into technical specifications.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
Proven problem-solving skills and a proactive approach to identifying and resolving issues.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Certifications in ITIL or other ITSM methodologies are a plus.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; Delhi, India; Muscat, Oman
Prague, Czechia
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