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Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're hiring a Senior Technical Account Manager (TAM) who has already done this job at a SaaS company: someone who has led implementations, owned enterprise accounts and knows what it takes to drive adoption in complex organizations. You'll be a strategic partner and trusted advisor to our customers, combining strong relationship management with deep knowledge of ClickUp's platform. This role sits where customer success, solution strategy and technical enablement meet, and it drives long-term growth, adoption and measurable business outcomes.   TAMs own the full post-sales customer lifecycle. That starts with implementation and onboarding and continues through ongoing managed services, strategic expansion and renewal outcomes across your book of business. This role requires an AI-native professional who doesn't just use AI tools but designs, builds and scales AI-powered workflows and agents, and brings that hands-on expertise to customers.   TAMs lead with a customer-first mindset. You'll build success plans, guide onboarding and adoption and make sure stakeholders keep seeing value throughout their lifecycle. You'll support technical initiatives like process optimization, workflow design and AI enablement, and you'll also own the overall health, engagement and strategic direction of your accounts. You'll work cross-functionally with Sales, Product and Support so each customer's success story is long-term, scalable and impactful.   Technical Account Managers (TAMs) deliver measurable value and meaningful business outcomes across their customer portfolio by focusing on: - Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding and training for a smooth start and a strong foundation. - Account Health & Engagement: Proactively managing user adoption, stakeholder alignment and account health to support retention and growth. - Process Optimization & Solution Design: Working with customers to identify critical business processes, map them to scalable solutions and keep improving efficiency through ongoing refinement and performance insights. - Innovation Adoption & Workflow Automation: Helping customers use emerging features and technologies, including AI and automation, to boost productivity, streamline operations and deliver real-world impact. CORE RESPONSIBILITIES TAMs are the strategic and technical owner of the customer relationship. They make sure every customer gets measurable results from ClickUp's product and AI feature set.   New Customer Onboarding - Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design through training and go-live support. - Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies and automations. - Guide customers through foundational setup, integrations and enablement while promoting best practices, system governance and change management.   Account Health Management - Monitor seat utilization, adoption trends and Champion/Stakeholder engagement. - Build and run adoption plans and account reviews to maintain or improve health. - Spot risks early and build recovery plans with the account team. - Deliver ongoing change management and enablement so customers keep maturing on the platform.   Workflow Mapping (IER Framework) - Run Intake → Execution → Reporting (IER) cycles for key workflows. - Lead discovery sessions that map current-state and future-state processes. - Recommend optimizations and create workflow templates that scale across teams.   AI Enablement & Agent Deployment - Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. - Partner with customers to define and deliver new AI automations aligned to their business KPIs. - Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture and scaling use cases across teams. - Track and report AI usage and credit consumption against plan.   Customer Success & Expansion - Serve as the technical partner to assigned accounts and connect adoption to business value. - Drive value across the full post-implementation lifecycle by providing continued and managed services as customers expand their use of ClickUp. - Generate qualified leads through data-driven insights and AI usage analysis. - Drive cross-functional alignment to position renewals, expansions and AI upsells.   Cross-Functional Collaboration - Act as the voice of the customer by turning business objectives and pain points into actionable insights for Product, Engineering and Support. - Partner with account teams to keep delivery and success aligned. QUALIFICATIONS Required - 5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar) - 2+ years of hands-on experience with ClickUp, Asana, Monday.com http://Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform - Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes - Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context - Strong project and program management skills, including complex, multi-stakeholder engagements   Preferred - Background in professional services, implementation management or consulting at a SaaS company - Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain - Technical aptitude with integrations, APIs, automation logic and data modeling - Experience positioning or selling services alongside renewals and expansions CORE SKILLS & COMPETENCIES - Technical Acumen: Deep understanding of work management platform capabilities, automation logic, integrations and AI Agent functionality. Able to turn business needs into technical solutions. - AI-Native: Demonstrated experience designing and scaling AI-powered workflows, agents and automations, not just using AI tools. Skilled at identifying and scoping AI use cases and consumption plans. - Consultative Discovery: Excellent at workflow analysis, process design and finding friction points. Uses structured discovery to map customer needs into scalable solutions. - Project & Program Management: Manages complex customer programs with multiple stakeholders, deadlines and outcomes. Skilled at running structured account plans. - Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption and ROI. Reads usage data to drive recommendations. - Customer Engagement: Executive presence and strong communication skills. Builds trust with both executive (ATL) and day-to-day (BTL) stakeholders through credibility and clarity. - Account Ownership: Fully accountable for an assigned book of business. Proactive, organized and driven to hit measurable outcomes. - Collaboration & Influence: Works cross-functionally with the account team, Product and Sales to align on outcomes. Influences without authority through insight and results. WHAT SETS YOU APART - You've worked at, implemented or sold against project management or work management platforms. - You've run enterprise implementations and know change management firsthand. - You think in workflows and systems, not just relationships. - You've built something with AI that a team actually runs on, and you can walk us through how it works. - You've carried a renewal or expansion number and know how to tie technical value to commercial outcomes. #LI-SM1 #LI-remote Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Remote Workplace: Remote Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A LITTLE MORE ABOUT THE ROLE: Gravie is seeking a technically skilled Underwriter to support the evaluation and pricing of our Comfort health plan and other proprietary, level-funded health insurance products. This role is central to Gravie’s pricing integrity, profitability, and long-term growth strategy. You’ll use Gravie’s proprietary underwriting engine, combined with claims experience, demographic analysis, and utilization trends, to assess group-level risk and generate competitive, data-driven pricing proposals. This includes independently underwriting new business and renewals, applying sound judgment within defined authority limits, and recommending pricing strategies that align with customers needs, market conditions and Gravie’s financial goals. Beyond day-to-day casework, you’ll act as a key contributor to Gravie’s product positioning—collaborating closely with Sales, Account Management, and Product to drive underwriting best practices and refine plan designs. You’ll have visibility into the broader business strategy and the opportunity to help modernize underwriting within a highly collaborative, tech-forward environment. This role is ideal for someone who is comfortable with complexity, confident working with data, and experienced in pricing level-funded group medical plans.   YOU WILL: - Manage a caseload while ensuring your work meets performance expectations across turnaround time, productivity, accuracy, pricing integrity, and block profitability. - Independently use Gravie’s proprietary underwriting engine to produce and modify rating output for small and mid-sized groups - Rate level funded plans and provide product and pricing with first level pricing concession and plan design exception authority - Apply underwriting guidelines and risk assessment tools to evaluate group health plan risks. - Communicate rates and plans quoted along with recommendations on strategic positioning of quote or renewal to Sales and Account Management Team offerings - Use claims data, demographics, and utilization to make informed pricing decisions. - Maintain underwriting documentation and compliance with regulations and internal controls. - Participate in training to develop and enhance knowledge of underwriting methodologies, funding options, products, legislation, competitors and to ensure compliance with company and departmental policies.   YOU BRING: - 3–5 years of underwriting experience, with at least 1–2 years working specifically with stop loss and/or level-funded health plans. - Proven ability to independently underwrite standard and moderately complex cases. - Bachelor’s degree in Business, Finance, Economics, Statistics, Mathematics, Insurance or other related majors - Strong analytical and technical skills. - The ability to confidently communicate with both internal and external stakeholders. - Ability to manage multiple priorities and deadlines with minimal supervision EXTRA CREDIT: - Experience working in a startup or high-growth environments - Master’s degree or advanced training in a relevant discipline. - Professional certification(s), such as HIA, CEBS, MHP, or FLMI. A LITTLE MORE ABOUT US: - We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. - We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized. - Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average. - Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. BENEFITS Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave. JOB APPLICANTS If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.

Location: EMEA; Ireland; Portugal Workplace: remote In 2017, Belkins started as an appointment-setting agency with just one service offering. Fast-forward to today, and we've transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. For seven years running, we’ve been the top appointment-setting agency, achieving amazing results across 50+ industries worldwide.   Our results speak for themselves: with over 1,000 clients and a global portfolio, we’ve set up more than 200,000 appointments, delivering a $10 return for every $1 spent. We’re experts in B2B appointment setting, providing essential services for companies ready to take their growth to the next level. By diving deep into lead research and using customized, omnichannel strategies, we turn opportunities into real success. Joining Belkins means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence. We are looking for an organised,client-focused Sales Support Specialist to join Belkins' in-house sales team. The team is led by our Head of Sales - Tom, and built around Sales Executives who run demos and close deals, with BDRs generating new pipeline. You'll work alongside 1–2 Sales Executives to keep deals moving: joining client calls, handling contracts and onboarding new clients. Once a deal closes, you become the client's go-to contact, with room to grow into an AE or key-account role as the team scales. This is a fully remote role, open to candidates in the US or Europe who work full US business hours. WHAT YOU'LL DO • Be the client's trusted point of contact: answer questions and keep them moving • Onboard new clients from signed contract to kickoff • Prep and join demos and client calls ; send follow-ups with clear next steps • Prepare contracts and pay-per-meeting agreements, and track them to signature • QA contracts before they reach the client • Keep sales materials and templates up to date • Run re-engagement campaigns to past leads and hand warm replies to SEs • Keep the CRM accurate and segment leads • Spot gaps in a deal and escalate early WHAT YOU BRING • 1–4 years in a client-facing commercial role : SDR / BDR, account executive, account management, customer success or onboarding, ideally in B2B • Confident and presentable on client calls : you can lead a conversation, answer questions and handle objections • Highly organized and detail-oriented : no promise lost, no contract error • Experience guiding clients through onboarding, renewals or a buying process • A sales mindset : you understand how deals close and you've worked towards commercial targets • Fluent, professional English (C1+), with strong written communication • Comfortable using a CRM every day • Availability to work full US business hours NICE TO HAVE • Salesforce or HubSpot admin-level experience • Experience preparing contracts, proposals or order forms • Experience with email sequencing tools (HubSpot Sequences, Apollo, Lemlist or similar) • Background in a B2B agency, lead generation or SaaS company WHAT SUCCESS LOOKS LIKE • The SEs you support spend more time selling and close more deals • Old leads turn into new pipeline and closed business What's special about working at Belkins? - You'll be at the heart of a proven sales engine. Belkins has booked 250,000+ meetings for 1,000+ B2B clients, and now you'll help us win our own deals. - Room to grow: become clients' go-to contact, with a path to an AE or key-account role. - Real impact on revenue. Your work shows up directly in our Sales Executives' win rate and in deals closed from leads you bring back to life. - Ownership from A to Z. We start with "why", trust people to own their work end to end, and measure success by results. At Belkins, we care deeply about our team members, and we prove it through: Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. Global Sync: We align with U.S. holidays to keep our global teams in sync. Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

Location: Mountain View, California, USA Workplace: Hybrid About Inworld Inworld is a research lab and inference provider focused on realtime AI for consumer-facing applications. We build first-party speech models, serve LLMs, and run the inference behind modular APIs designed for high-volume, realtime workloads. Hundreds of millions of users interact with Inworld powered apps every day and we serve over 10 trillion LLM tokens per month. Our models and infrastructure support consumer applications across companions, healthcare, fitness, education, media, and more. Our work spans model research, realtime inference, large-scale serving infrastructure, and the APIs developers use to bring these capabilities into production. We’ve raised more than $125M from Lightspeed Venture Partners, Section 32, Kleiner Perkins, Microsoft’s M12 venture fund, Founders Fund, Meta, Stanford, and others. Our technology has powered experiences from companies including NVIDIA, Microsoft Xbox, Niantic, Logitech Streamlabs, Wishroll, Little Umbrella, and Bible Chat. Inworld has also been recognized by CB Insights as one of the 100 most promising AI companies globally and named one of LinkedIn’s Top 10 Startups in the USA. Your Impact We are looking for a Head of Customer Success & Account Management to build and lead our post-sales function as we scale. This is a foundational leadership role: you will own the customer lifecycle after close, from onboarding and adoption through renewals, expansion and executive relationships. The ideal candidate has carried retention and expansion targets, built a high-performing customer success and account management motion for complex enterprise customers, and is AI-native, using agents, automation and customer signals to identify risk, accelerate value realization and scale high-touch engagement without linear headcount growth. You will be a player-coach early, directly owning strategic accounts while you build the team, operating model and playbook behind you. Candidates are ideally based in the SF Bay Area or willing to relocate (you will be working on-site at our Mountain View office a few days a week), but remote candidates will also be considered. Responsibilities - Retention & Expansion: Own gross and net revenue retention, renewal performance and expansion pipeline. Set targets, build the forecast, and hold the team accountable to predictable renewals and durable account growth. - Customer Outcomes: Build a rigorous lifecycle from onboarding through adoption and value realization, including success plans, health scoring, usage milestones and executive business reviews. Ensure customers can tie our products to measurable business outcomes. - Strategic Account Management: Personally own our highest-value and most complex accounts. Build multi-threaded relationships across technical, business and executive stakeholders, lead renewal and expansion strategy, and navigate escalations with urgency and judgment. - Post-Sales Operating Model: Define customer segmentation, coverage, service levels and the division of responsibilities across Customer Success, Account Management, Solutions, Support and Sales. Create repeatable playbooks that scale without sacrificing customer quality. - Systems, Data & AI: Own the post-sales stack and reporting layer, including CRM hygiene, customer health, product usage, renewal and expansion forecasting. Use AI agents and automation for account research, meeting intelligence, risk detection, next-best actions and scalable customer engagement. - Cross-Functional Leadership: Partner closely with Sales on handoffs and account strategy, and with Product, Engineering and Support on adoption blockers, escalations and the voice of the customer. Translate recurring customer needs into clear product and operational priorities. - Player-Coach: Directly manage strategic accounts while recruiting, ramping and coaching our first Customer Success and Account Management hires. Requirements - 7+ years in customer success, account management or post-sales, including 3+ years leading and hiring teams - Track record of building or scaling a post-sales motion at a high-growth startup and consistently delivering strong gross retention, net retention and expansion results - Experience owning a renewal and expansion number, with the commercial judgment to forecast accurately, negotiate complex renewals and create account growth plans - Deep experience managing strategic enterprise customers, building executive relationships and navigating technical, operational and commercial complexity - Comfort with highly technical products and technical buyers, with the credibility to engage Product and Engineering teams as well as senior business stakeholders - Hands-on command of modern CRM and customer success tooling, plus a strong point of view on using AI, automation, product usage and customer signals to scale the function - Demonstrated ability to hire, ramp and retain strong Customer Success and Account Management talent, with a bench of people who would join you again - Ability to operate independently and thrive in ambiguity, with no task too small and exceptional written and verbal communication skills The United States base salary range for this full-time position is between $230,000 - $290,000 + variable + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process. Inworld Jobs Privacy https://inworld.ai/jobs-privacy

Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Kosovo; Portugal; Poland; Serbia; Germany; Austria; Finland; Albania; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI. You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations. In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue. WHAT YOU’LL BE DOING - Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal - Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders - Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives - Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes - Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value - Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations - Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact - Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience - Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team REQUIREMENTS 🗣 German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers) 🤝 Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end 💼 Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth 💻 Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support. 🏭 DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail) 📊 Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases 🧭 Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through 🤝 Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships 🌱 Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments Nice-to-haves 🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster 🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work 🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) 🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is looking for a strategic, resourceful, and highly-driven Process Architecture Manager to lead the charge on operational excellence within our Finance function. You will not only design processes, which is a key part of this role, but also help define the framework for how we scale FinOps globally. You will act as a partner to Finance leadership, identifying macro-level inefficiencies and driving a culture of continuous improvement. How you’ll make an impact - Partner with senior Finance leaders (AP, Treasury, Tax, Accounting) to identify critical operational bottlenecks and prioritize initiatives that deliver the highest ROI. - Establish standards, methodologies, and toolkits (e.g., BPMN standards, documentation templates) to ensure consistency and quality across all process improvement projects. - Own the end-to-end architecture of complex, cross-functional workflows, ensuring our financial operations scale seamlessly. - Define and oversee the reporting of key operational KPIs; identify systemic performance gaps and hold the business accountable for agreed-upon improvements. - Lead the change management aspect of process re-engineering, ensuring that new workflows are adopted smoothly by global teams. What we’re looking for - 5+ years of experience in Process Excellence, Business Transformation, or Operations, with at least 2 years in a management or lead capacity. - Strong understanding of core Finance cycles (e.g., Procure-to-Pay, Record-to-Report, Order-to-Cash) and the control environments required in a regulated fintech. - Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred). - Proven ability to look at the "big picture" and design an operating model that supports hyper-growth. - A deep understanding of how to use AI and automation tools to streamline process efficiency and quality. - Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders. - Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Задачи: — Руководить и развивать организацию Mid Market Customer Success, включая менеджеров по работе с клиентами Mid Market и Digital, обучая их построению и управлению высокоэффективными командами. — Определять стратегию и видение для Mid Market Customer Success, включая сегментированное покрытие с высоким уровнем взаимодействия и цифровые/технические программы, обеспечивая их взаимодополняемость. — Отвечать за результаты по обновлению и расширению в сегментах Mid Market и Digital, сотрудничая с организацией Renewals и контролируя менеджеров и CSM по показателям внедрения, здоровья клиентов и расширения. — Разрабатывать и совершенствовать стратегию сегментации Mid Market, определяя, какие аккаунты обслуживаются через высококачественное взаимодействие, а какие — через цифровое/автоматизированное вовлечение. — Сотрудничать с отделами продаж, Renewals, поддержки и продуктового отдела для обеспечения бесшовного клиентского опыта и максимизации удержания и расширения. — Поддерживать глубокие знания AI-платформы Abnormal для руководства менеджерами и CSM по позиционированию продукта, разработке кейсов использования и реализации ценности для клиентов. — Быть точкой эскалации для значимых клиентских проблем в сегментах Mid Market и Digital, взаимодействовать с клиентами и партнерами из Product/Engineering для решения проблем. — Использовать данные и отчеты для мониторинга здоровья клиентов, выявления рисков удержания и управления проактивными стратегиями вовлечения. — Создавать и масштабировать рамки планирования успеха, плейбуки и программы, подходящие для клиентов Mid Market и Digital, отличающиеся от Enterprise. — Представлять интересы клиентов Mid Market и Digital внутри компании, влияя на дорожную карту продукта и приоритеты выхода на рынок. — Путешествовать по потребностям клиентов и бизнеса (примерно 10–20%). Требования: — Более 6 лет опыта в Customer Success, Account Management или руководстве постпродажным обслуживанием в B2B SaaS, включая опыт управления менеджерами. — Успешный опыт руководства Mid Market или цифровыми/техническими моделями Customer Success, желательно в области кибербезопасности, email security или инфраструктурного SaaS. — Опыт управления организацией с квотами, ответственностью за цели по обновлению и расширению сегмента. — Опыт построения или масштабирования сегментированной модели Customer Success. — Отличные коммуникативные и межличностные навыки, умение взаимодействовать с заинтересованными сторонами на всех уровнях; знание нескольких языков приветствуется. — Сильные лидерские качества и опыт развития менеджеров. — Умение работать в быстрорастущей технологической среде с ориентацией на ответственность и действия. Плюсом будет: — Опыт в email security, кибербезопасности или корпоративном инфраструктурном ПО. — Знакомство с API-ориентированными SaaS решениями и облачными архитектурами. — Опыт руководства глобально распределенными или много региональными командами Customer Success. — Опыт создания или масштабирования цифровой/технической модели Customer Success на ранних этапах. Условия: — Полная занятость. — Удаленная работа из США. — Годовой базовый оклад от $210,800 до $248,000 USD. — Возможность бонусов, акций и комплексного пакета льгот. Дополнительно: — Компания использует AI-инструменты для помощи в подготовке интервью, но решения о найме принимает человек. — Все процессы соответствуют законодательству и внутренним политикам компании. — Abnormal AI является работодателем с равными возможностями, не дискриминирует по признакам, защищенным законом.

Location: Nicosia Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: 25 working days of paid vacation Sick Leave Compensation (5 Uncertified + 10 Certified Days) Parental Leave: Fully Paid Maternity / 4 Weeks Paid Paternity 2 Volunteer Days Medical Insurance (Employees + Dependents) Life Insurance (Employees) Provident Fund Hybrid Working Model School Allowance (Up to €600/month for school aged kids) Simcard w/ Unlimited Internet Access for active employees Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays Work Permit, Blue Card & Naturalization Support Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: Singapore Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships across Singapore, and we're looking for a high-impact Strategic Account Executive to be among the first hires. This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations across Singapore — building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation across customer experience, product, and operations. These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. The region is early-stage for ElevenLabs — you're not just executing a playbook, you're writing it. IN THIS ROLE, YOU WILL - Own and grow a focused portfolio of strategic accounts for Singapore, driving both net-new business and expansion - Develop and execute multi-year account strategies across business units, geographies, and use cases — spanning enterprise segments such as FSI, Telco, technology, e-commerce, and government-linked corporations - Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions), including in-country data residency requirements and private deployment configurations - Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders — navigating both HQ and regional decision-making structures - Act as a strategic advisor, educating on emerging AI voice trends and shaping customers' long-term AI roadmap in markets with rapidly evolving regulatory and procurement landscapes - Partner cross-functionally with Solutions Engineering, Customer Success, and FDE (Forward Deployed Engineering) to deliver and expand — coordinating closely with the Singapore-based team - Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights relevant to the APAC market - Feed learnings from the field — including localisation needs, compliance requirements, and competitive dynamics — into the product roadmap and broader strategic sales playbook - Drive creative outbound and high-touch engagement strategies: executive briefings, onsites, regional events, and relationship-based approaches suited to North Asia and Singapore enterprise culture REQUIREMENTS - 6–10+ years of quota-carrying experience with a focus on strategic or enterprise accounts in Singapore - Proven track record of closing and expanding seven-figure+ deals within named accounts - Experience leading complex, multi-threaded sales cycles across large regional organizations with layered approval processes - Strong ability to drive land-and-expand motions and long-term account growth, including navigating renewal and expansion cycles in relationship-driven markets - Experience scoping consultative, custom deals that go beyond standard SKUs — including private deployment, on-premise, or VPC-based architectures for regulated customers - Technical fluency — able to engage product and engineering leaders on APIs, integrations, architecture, and data security requirements - Executive presence with the ability to influence C-suite stakeholders and shape long-term AI strategy - Track record of translating customer needs into product feedback and roadmap influence, especially in markets with distinct localisation requirements - Creative, self-driven approach to outbound and pipeline generation — comfortable operating in a high-growth, ambiguous environment and building playbooks from scratch - Willingness to travel regularly for customer engagements across the region (onsites, QBRs, executive meetings) - Strong bias toward action, ownership, and leveraging AI in day-to-day workflows - Fluency in English additional regional language proficiency is a strong plus - Experience selling into Southeast Asian markets is strongly preferred Location Candidate must be located within Singapore. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Sydney, Australia Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Mid Market Account Executive, you’ll be at the forefront of growth. You’ll own both sides of your territory: winning new logos and growing a portfolio of existing customers to realize the full power of Fin. We’re building a world-class sales organization that is fast, ambitious and driven, and the road ahead is very exciting. This is a seat at the center of the biggest shift selling has seen in decades. You’ll be selling AI agents to fast-growing businesses rethinking how their entire customer experience works, so the conversations are strategic, technical and interesting. You’ll also use AI every day to run your own territory, from qualification to research to how you run a deal. You won’t just talk about the technology, you’ll work with it. At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking customers to make Fin the heartbeat of their business. That takes salespeople who can think bigger, move faster and win with integrity. We invest deeply in every seller’s growth, and development is built into how we promote, learn and lead. In a high-velocity environment that rewards ownership, creativity and ambition, you’ll find room to stretch, influence and make your mark. What will I be doing? Lead the growth and adoption of Fin across your Mid Market territory, with both new prospects and existing customers Manage the full new business sales cycle, from prospecting to close, through a highly consultative approach Own and grow a portfolio of existing customers, driving expansion, retention, and long-term loyalty Engage executives and operators to uncover pain points, position AI-driven solutions and tie Fin directly to business impact Build data-backed territory and account plans that target new logos, upsell, cross-sell and multi-business-unit expansion Manage a high volume of deals, including complex six-figure opportunities across new and existing business Articulate Fin’s value and differentiation using Command of the Message and MEDDPICC. If these are new to you, you’ll be trained on them Run your business with discipline through QBRs, territory planning, and weekly and monthly forecasting across new business and renewal pipeline Track and communicate the metrics behind your growth, including retention, adoption and platform expansion Partner with Sales Leaders, Sales Engineers, Customer Success and the wider solutions team to win flagship logos and grow strategic accounts Bring the voice of the customer to R&D, Product and Marketing, turning real customer needs into product innovation and GTM alignment Stay at the cutting edge of AI using the best internal tooling and enablement in the market Raise the bar for the team by mentoring peers and sharing winning plays What skills do I need? 5+ years in a quota-carrying closing role selling SaaS or DBaaS, with a track record of meeting and exceeding quota Experience winning new business and managing a book of existing customers through retention, renewals and expansion. Strong experience in one with a clear appetite for the other is also welcome Experience, passion and success in outbound prospecting Proven success navigating procurement, complex renewals and senior decision makers Experience selling products with technical complexity or thorough implementation AI fluency or a deep interest in AI tooling, with the ability to turn technical capability into customer value Energized by working in a fast-moving, evolving organization across inbound, outbound and existing customer opportunities Bonus skills & attributes Experience selling AI-powered products Sharp written and verbal communication, adapted to senior stakeholders and technical teams alike A trusted-advisor mindset, building long-term partnerships across multiple levels of complex organizations Demonstrated leadership and influence within your team and across functions A growth mindset, intellectual curiosity and ambition Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: San Francisco Workplace: Hybrid Perplexity is looking for an experienced Billing Operations Manager to join our Finance and Accounting team as we scale our enterprise business. You will own the enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support our growth. This is a hands-on role working closely with Deal Desk, Enterprise Sales, Legal, and Customer Success. The ideal candidate combines strong billing and systems expertise with sound judgement, a customer-focused approach, and the ability to bring structure to a fast-moving environment. RESPONSIBILITIES - Enterprise and reseller billing: Own enterprise billing operations from customer and subscription setup through recurring invoicing, renewals, amendments, and cancellations, ensuring accurate and timely billing in accordance with executed agreements. - Contract review: Partner with Enterprise Sales and Deal Desk to review nonstandard billing terms before contracts are signed, assess operational feasibility, and route exceptions for approval. - Complex billing arrangements: Translate approved pricing and contractual terms into billing configurations and schedules, including seat changes, tiered discounting, prorations, co-terminations, prepaid credits, and usage billed in arrears. - Billing inquiries and disputes: Serve as the primary point of contact for enterprise billing questions from customers and internal teams. Investigate discrepancies, coordinate approved credits and rebills, and address underlying causes to prevent recurring issues. - Reconciliations and close support: Reconcile contract, subscription, and usage data to billing output and investigate any billing discrepancies. Support month-end close and audits through billing completeness checks, reconciliations, and supporting documentation. - Integration management: Identifying and resolving any billing system integration failures. - Customer Success and renewal support: Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and changes to customer commitments. Prepare seat, usage, and billing analyses; calculate renewal credits and true-ups; and translate approved agreements into accurate subscription, credit, and invoice updates. Coordinate the resolution of billing issues that could delay renewals or disrupt the customer experience. REQUIREMENTS - Bachelor’s degree or higher in Accounting or Finance. - 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function, including hands-on ownership of enterprise SaaS or subscription billing. - Billing expertise: Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements. - Systems proficiency: Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with the ability to investigate issues across connected systems. - Accounting fundamentals: Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606. - Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions. - Excellent communication skills, as frequent interaction with both internal and external stakeholders will be required. - Ability to multi-task and prioritize effectively in a fast-paced environment.

Location: San Francisco Workplace: Hybrid Perplexity is looking for an experienced Billing Operations Manager to join our Finance and Accounting team as we scale our enterprise business. You will own the enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support our growth. This is a hands-on role working closely with Deal Desk, Enterprise Sales, Legal, and Customer Success. The ideal candidate combines strong billing and systems expertise with sound judgement, a customer-focused approach, and the ability to bring structure to a fast-moving environment. RESPONSIBILITIES - Enterprise and reseller billing: Own enterprise billing operations from customer and subscription setup through recurring invoicing, renewals, amendments, and cancellations, ensuring accurate and timely billing in accordance with executed agreements. - Contract review: Partner with Enterprise Sales and Deal Desk to review nonstandard billing terms before contracts are signed, assess operational feasibility, and route exceptions for approval. - Complex billing arrangements: Translate approved pricing and contractual terms into billing configurations and schedules, including seat changes, tiered discounting, prorations, co-terminations, prepaid credits, and usage billed in arrears. - Billing inquiries and disputes: Serve as the primary point of contact for enterprise billing questions from customers and internal teams. Investigate discrepancies, coordinate approved credits and rebills, and address underlying causes to prevent recurring issues. - Reconciliations and close support: Reconcile contract, subscription, and usage data to billing output and investigate any billing discrepancies. Support month-end close and audits through billing completeness checks, reconciliations, and supporting documentation. - Integration management: Identifying and resolving any billing system integration failures. - Customer Success and renewal support: Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and changes to customer commitments. Prepare seat, usage, and billing analyses; calculate renewal credits and true-ups; and translate approved agreements into accurate subscription, credit, and invoice updates. Coordinate the resolution of billing issues that could delay renewals or disrupt the customer experience. REQUIREMENTS - Bachelor’s degree or higher in Accounting or Finance. - 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function, including hands-on ownership of enterprise SaaS or subscription billing. - Billing expertise: Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements. - Systems proficiency: Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with the ability to investigate issues across connected systems. - Accounting fundamentals: Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606. - Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions. - Excellent communication skills, as frequent interaction with both internal and external stakeholders will be required. - Ability to multi-task and prioritize effectively in a fast-paced environment.

Задачи: — Управлять внедрением, здоровьем клиентов и готовностью к продлению в портфеле масштабируемых клиентов, используя сигналы жизненного цикла, использования продукта, вовлеченности, настроения и удержания для приоритизации действий и улучшения результатов продления. — Обеспечивать более сфокусированное взаимодействие с приоритетной группой клиентов, тесно сотрудничая с менеджерами по продлениям и другими заинтересованными сторонами для координации действий по удержанию и росту, а также предоставлять регулярные обновления на уровне руководства по портфелю и прогнозам для ключевых клиентов. — Разрабатывать и реализовывать целевые кампании и масштабируемые точки взаимодействия, которые помогают клиентам осваивать ключевые возможности, реализовывать ценность, готовиться к продлению и устранять общие риски в нужные моменты их пути. — Быть координационным звеном между программной и цифровой командами Customer Success и отделом продлений, обеспечивая своевременную передачу, общую видимость, четкое распределение ответственности и координированные действия по сохранению клиентов с рисками. — Управлять общими входящими каналами электронной почты клиентов, сортировать вопросы и запросы, координировать своевременные ответы и обеспечивать разрешение проблем или их передачу соответствующим партнерам с четким последующим контролем. — Использовать данные для сегментации клиентов, выявления закономерностей, тестирования стратегий вовлечения, измерения воздействия и постоянного улучшения сценариев, контента, рабочих процессов и автоматизации. — Взаимодействовать с клиентами напрямую при необходимости проведения индивидуальных бесед для подтверждения сигналов, понимания настроения, устранения рисков, сбора отзывов о продукте или получения репрезентативных примеров. — Синтезировать голос клиента по всему портфелю и делиться действенными инсайтами с командами продукта, маркетинга, продаж, поддержки и клиентского опыта для улучшения продукта и пути клиента. — Сотрудничать с другими подразделениями для внедрения повторяемых программ для клиентов, устранения пробелов в клиентском опыте и выявления возможностей роста, таких как расширение использования, новые сценарии, использование лицензий или дополнительное соответствие продукту. — Квалифицировать релевантные возможности как Customer Success Qualified Leads (CSQL) и передавать их в отдел продаж с четким контекстом и поддерживающими сигналами. Требования: — Опыт не менее 4 лет в B2B SaaS Customer Success, управлении аккаунтами, цифровом Customer Success, программах жизненного цикла или аналогичной постпродажной роли. — Недавний опыт управления или значительного влияния на продления клиентов с измеримыми примерами сохранения, снижения оттока или сокращения и результатами удержания. — Успешный опыт управления результатами клиентов в широком или высокообъемном портфеле через сочетание программ один-ко-многим и целевого индивидуального взаимодействия. — Сильное аналитическое мышление и знание метрик удержания SaaS, включая коэффициенты продления, валового и чистого удержания дохода, оттока, сокращения и расширения, с опытом использования этих показателей вместе с сигналами клиентов для выявления рисков и рычагов роста. — Опыт разработки или реализации кампаний жизненного цикла клиентов, вовлечения, удержания или готовности к продлению и измерения их влияния на поведение клиентов или бизнес-результаты. — Отличные письменные и устные коммуникативные навыки, включая способность создавать понятный контент для клиентов и проводить эффективные беседы для выявления и обратной связи. — Способность координировать работу между Customer Success, Renewals, Sales и другими командами, уточнять ответственность и продвигать общие цели удержания и роста при управлении несколькими программами и изменяющимися приоритетами. — Опыт работы с платформами Customer Success, CRM-системами, маркетинговой автоматизацией, инструментами бизнес-аналитики или связанными системами данных о клиентах. Предпочтительные квалификации: — Опыт работы в модели Customer Success, которая сотрудничает с централизованным отделом продлений или специализированной командой по продлениям. — Опыт проведения вебинаров, часов открытых дверей, группового обучения, сообществ клиентов или других программ один-ко-многим. — Опыт применения методов тестирования и обучения для улучшения вовлечения, освоения, удержания или конверсии. — Опыт поддержки SaaS-продуктов для совместной работы, продуктивности, контента или с поддержкой ИИ. Условия: — Полная занятость. — Удалённая работа с моделью Virtual First, предусматривающей гибкость, автономию и связь. — Требуются поездки на оффсайты и другие командные встречи примерно 5-10% рабочего времени (2-3 дня в квартал). — Зарплата по зонам США: зона 2 — $142,700—$193,100 в год, зона 3 — $126,800—$171,600 в год. — Дополнительные бонусы, акции в виде RSU и корпоративные программы вознаграждений. Компания: Dropbox — глобальная компания, предлагающая инновационные решения для работы, с моделью Virtual First, сочетающей удалённую работу и личное взаимодействие. Команда Customer Experience and Success отвечает за взаимодействие с более чем 700 миллионами пользователей и 575 тысячами команд по всему миру, улучшая клиентский опыт и обеспечивая достижение желаемых результатов с продуктами Dropbox. AI Fluency: Dropbox ценит умение использовать инструменты искусственного интеллекта для усиления человеческого суждения, а не его замены, и ожидает от сотрудников ответственности, экспериментов, использования и постоянного обучения в этой области.

Location: United Kingdom; Spain; Albania; Ukraine; Serbia; Poland; Portugal; Italy; France / Paris; Türkiye; Romania Workplace: Remote Location: Fully Remote Engagement: 3-month renewable consulting mission Start Date: ASAP Compensation: Daily rate. 600 USD/day max Languages: French fluency is mandatory, English is required ABOUT THE OPPORTUNITY Pragmatike is recruiting on behalf of a growing technology company looking for an experienced Engineering Manager to take ownership of its engineering function on a consulting basis. This is a 3-month initial mission, renewable based on business needs, with an ASAP start. You will sit at the intersection of engineering leadership, technical decision-making and business priorities. The role combines team management with enough technical depth to challenge architectural decisions, unblock engineers and stay close to the technology. You will work closely with product and business stakeholders to turn company priorities into clear technical direction, while helping the engineering team improve how it builds, delivers and operates. This is a good fit for someone who is hands-on, pragmatic and comfortable taking ownership in a fast-moving environment. WHAT YOU'LL DO - Engineering leadership: Define and drive the engineering roadmap in line with product and business priorities. - Team management: Lead, mentor and support engineers, set priorities, remove blockers and help the team perform at its best. - Technical direction: Make and challenge architectural and technical decisions, with a focus on scalability, reliability and maintainability. - Delivery: Lead complex technical projects from planning through execution, ensuring teams stay aligned and focused on outcomes. - Stakeholder management: Work closely with product, sales and business stakeholders to translate requirements into clear technical objectives. - Engineering practices: Establish and improve development standards, processes and ways of working across the engineering organization. - Hands-on contribution: Stay technically close to the team and contribute directly when deeper technical input or support is needed. - Technology strategy: Evaluate new technologies and identify practical opportunities across Cloud, AI, Blockchain and other emerging technologies. - Continuous improvement: Improve engineering processes, team performance and delivery quality as the company scales. WHAT WE'RE LOOKING FOR - Significant experience as an Engineering Manager, Engineering Lead, Head of Engineering or similar technical leadership role. - Strong software engineering background with experience in one or more of Python, Ruby, Elixir or Golang. - Strong understanding of software architecture, engineering practices and modern development workflows. - Proven experience managing engineering teams and delivering complex technical projects. - Ability to balance technical depth with people leadership and remain hands-on when needed. - Strong understanding of agile methodologies and modern engineering practices. - Ability to translate business and product priorities into clear technical execution. - Strong communication and stakeholder management skills. - Pragmatic approach to problem-solving, with the ability to make decisions and move quickly. - Comfortable working independently in a remote, fast-moving environment. - Curious about emerging technologies and able to distinguish practical opportunities from hype. - Fluent French is mandatory. - Strong English communication skills are required. WHY JOIN - Take ownership of engineering leadership in a growing technology company. - Combine technical leadership, team management and hands-on engineering. - Work directly with product and business stakeholders and influence technical direction. - Have a meaningful impact from day one in a flexible, remote consulting setup. - Potential to extend the mission beyond the initial 3-month engagement based on business needs. Pragmatike is committed to a fair, transparent, and inclusive recruitment process. We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. In accordance with GDPR, your personal data will be processed lawfully, fairly, and securely and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.

Location: United Kingdom; FR | Bordeaux; FR | Paris; Spain; Albania; Ukraine; FR | Nantes; Serbia; FR | Marseille; Poland; Portugal; Italy; France / Paris; Türkiye; Romania Workplace: Remote Location: Fully Remote Engagement: 3-month renewable consulting mission Start Date: ASAP Compensation: Daily rate. 600 USD/day max Languages: French fluency is mandatory, English is required ABOUT THE OPPORTUNITY Pragmatike is recruiting on behalf of a growing technology company looking for an experienced Engineering Manager to take ownership of its engineering function on a consulting basis. This is a 3-month initial mission, renewable based on business needs, with an ASAP start. You will sit at the intersection of engineering leadership, technical decision-making and business priorities. The role combines team management with enough technical depth to challenge architectural decisions, unblock engineers and stay close to the technology. You will work closely with product and business stakeholders to turn company priorities into clear technical direction, while helping the engineering team improve how it builds, delivers and operates. This is a good fit for someone who is hands-on, pragmatic and comfortable taking ownership in a fast-moving environment. WHAT YOU'LL DO - Engineering leadership: Define and drive the engineering roadmap in line with product and business priorities. - Team management: Lead, mentor and support engineers, set priorities, remove blockers and help the team perform at its best. - Technical direction: Make and challenge architectural and technical decisions, with a focus on scalability, reliability and maintainability. - Delivery: Lead complex technical projects from planning through execution, ensuring teams stay aligned and focused on outcomes. - Stakeholder management: Work closely with product, sales and business stakeholders to translate requirements into clear technical objectives. - Engineering practices: Establish and improve development standards, processes and ways of working across the engineering organization. - Hands-on contribution: Stay technically close to the team and contribute directly when deeper technical input or support is needed. - Technology strategy: Evaluate new technologies and identify practical opportunities across Cloud, AI, Blockchain and other emerging technologies. - Continuous improvement: Improve engineering processes, team performance and delivery quality as the company scales. WHAT WE'RE LOOKING FOR - Significant experience as an Engineering Manager, Engineering Lead, Head of Engineering or similar technical leadership role. - Strong software engineering background with experience in one or more of Python, Ruby, Elixir or Golang. - Strong understanding of software architecture, engineering practices and modern development workflows. - Proven experience managing engineering teams and delivering complex technical projects. - Ability to balance technical depth with people leadership and remain hands-on when needed. - Strong understanding of agile methodologies and modern engineering practices. - Ability to translate business and product priorities into clear technical execution. - Strong communication and stakeholder management skills. - Pragmatic approach to problem-solving, with the ability to make decisions and move quickly. - Comfortable working independently in a remote, fast-moving environment. - Curious about emerging technologies and able to distinguish practical opportunities from hype. - Fluent French is mandatory. - Strong English communication skills are required. WHY JOIN - Take ownership of engineering leadership in a growing technology company. - Combine technical leadership, team management and hands-on engineering. - Work directly with product and business stakeholders and influence technical direction. - Have a meaningful impact from day one in a flexible, remote consulting setup. - Potential to extend the mission beyond the initial 3-month engagement based on business needs. Pragmatike is committed to a fair, transparent, and inclusive recruitment process. We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. In accordance with GDPR, your personal data will be processed lawfully, fairly, and securely and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.

Location: United Kingdom; London Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Account Management Lead you'll lead a team of experienced account managers across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: - Lead, coach, and develop a high-performing AM team, owning team and regional NRR performance, customer retention, and expansion goals. - Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. - Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. - Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. - Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. - Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. - Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. - Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. - Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. - Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements • 10+ years of experience in Account Management or post-sales roles within SaaS, ideally some of this within UK&I accounts. • Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. • 5+ years of direct people leadership experience — managing AMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. • Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. • Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. • Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). • Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. • Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset • Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Remote - United States About the Role iCapital is looking to hire an Associate Account Manager to support and grow relationships with an assigned portfolio of clients.This individual is responsible for account management and will be based remotely in the Midwest region. This individual will play a key role in maintaining overall client health, driving platform adoption, supporting strategic initiatives, and ensuring clients maximize the value of iCapital's solutions through proactive engagement, training, and ongoing relationship management. This individual will serve as a trusted day-to-day partner to clients while collaborating closely with internal stakeholders to deliver a best-in-class client experience. This role will manage client relationships, coordinate resources across teams, identify opportunities for growth and expansion, and support the successful execution of strategic account plans. Responsibilities Manage relationships with assigned client accounts and serve as a primary point of contact for day-to-day client engagement. Develop and execute account plans designed to improve client satisfaction, product utilization, relationship strength, retention, and overall account health. Conduct regular client meetings, business reviews, and proactive outreach to maintain strong working relationships and understand evolving business priorities. Analyze client health, platform adoption, business objectives, and utilization trends to identify risks, opportunities, and actionable recommendations. Serve as a trusted advisor by providing guidance on best practices, operational efficiencies, and strategic initiatives that support successful client outcomes. Lead platform onboarding, implementation support, training, and adoption efforts to maximize client engagement and utilization. Monitor account health and proactively identify risks, challenges, and opportunities for improvement. Support client retention and growth initiatives by identifying expansion opportunities and partnering with Sales and Strategic Account Management teams as appropriate. Coordinate and communicate on escalated client issues while partnering with Product, Client Delivery, Production Support, and other internal teams to drive successful resolution. Track client priorities, strategic initiatives, enhancement requests, and action items to ensure visibility and progress. Serve as the voice of the customer by communicating client feedback, business needs, operational challenges, and product enhancement opportunities internally. Build strong collaborative relationships across Product, Client Delivery, Production Support, Finance, Sales, and Leadership teams to support client success. Support renewal and commercial discussions through coordination, stakeholder management, follow-up activities, and internal alignment. Present and demonstrate company products, capabilities, and solutions when appropriate. Maintain accurate account plans, client activity records, and documentation within Salesforce and other approved systems. Keep internal systems and records updated with relevant client notes, activities, and required information. Participate in industry events, conferences, and client-facing activities to strengthen industry knowledge and professional networks. Complete ad hoc projects and assignments as needed. Qualifications 3-5 years of experience in account management, customer success, relationship management, client delivery, consulting, or other client-facing roles Preferred experience within financial services, insurance, InsureTech, FinTech, wealth management, or related industries Demonstrated ability to manage complex client relationships and multiple stakeholder groups Strong communication, presentation, relationship-building, and interpersonal skills Strong consultative problem-solving and client service orientation Experience developing and executing account plans and driving client engagement strategies Strong organizational, project management, and coordination capabilities with the ability to manage multiple priorities Able to analyze client health, identify business needs, and develop actionable recommendations Experience collaborating across multiple departments and influencing outcomes without direct authority Proficiency with Microsoft Office Suite and Salesforce or comparable CRM platforms Able to work independently, proactively, and effectively in a fast-paced environment Willingness to travel as needed for client meetings, business reviews, conferences, and team events Benefits The base salary range for this role is $70,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). Employees in this role will work fully remote based in the Midwest region. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: San Francisco, CA What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes. AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms. Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $214,000.00 - $336,000.00 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.