Location: Limassol, Cyprus; Warsaw, Mazowieckie, Poland; Sofia City, Bulgaria
Workplace: hybrid
This role leads IT third-party management and procurement at Capital.com, delivering it against the strategy and priorities set by the VP of IT Operations. You own the full third-party lifecycle (search, onboarding, relationship management and offboarding) and the procurement of hardware, software and IT services, and you make the function the single, front-loaded entry point for buying: fast for the business, controlled for the company. You turn ad hoc, reactive vendor work into defined, repeatable processes that partner teams can rely on, with controls scoped to each vendor's risk. Working in a regulated group (FCA, CySEC and others), you keep third-party risk and spend under control while the business moves at speed, and you lead the IT Procurement team.
What You Will Do:
Lead IT third-party management and procurement and deliver it against the strategy and priorities set by the VP of IT Operations.
Own and run the third-party lifecycle end to end: search, onboarding, relationship management and offboarding, as defined, repeatable processes.
Own procurement of hardware, software and IT services, from sourcing and negotiation through purchase and renewal, as a single front-loaded entry point.
Scope controls to vendor risk through triage and tiering: first-pass assessment runs in the team, with Legal, Security, Compliance and IT Compliance confirming under agreed SLAs.
Design processes from scratch: document procedures, visualise workflows, then roll them out with training, feedback and iteration until they actually work.
Use process automation and AI to front-load checks and cut manual effort across the lifecycle.
Partner with Asset Management and FinOps so vendor, contract, spend and asset data stay one non-duplicated source of truth.
Give Finance and Treasury forward visibility of spend and payments: what, when, how much, which entity, which method.
Meet third-party regulatory and audit obligations by design (DORA register of information and similar), so reports are extracted, not assembled by hand.
Line-manage and develop the IT Procurement team; set direction, priorities and quality bars.
Who You Will Work With:
Asset Management and FinOps specialists: vendor, contract, spend and asset data as one shared source.
IT Infrastructure and IT Service Desk: requirements, deployment and support of purchased solutions.
Legal and Finance (budgeting and accounting): contracts, budget gates, payments and cost.
Compliance and IT Compliance: third-party risk framework, second-line confirmation and regulatory obligations.
What You Bring:
Experience leading vendor or third-party management and procurement in a regulated organisation (FCA, CySEC or similar); regulated experience is essential.
A track record of delivering against an agreed strategy and roadmap while bringing your own judgment to reach the outcome.
Proven ability to build processes from scratch: documenting procedures and visualising workflows.
Strong process rollout skills: you train people, gather feedback and iterate until the process works in practice, not just on paper.
Experience running the full vendor lifecycle and IT procurement (sourcing, negotiation, contracts, renewals, offboarding).
Comfort scoping controls to risk and working with Legal, Security and Compliance as defined interfaces.
People leadership: you lead a procurement team, set standards and develop people.
Excellent negotiation and stakeholder skills across business, engineering and control functions.
Nice to Have:
DORA knowledge and experience with a register of information.
Process automation, and active use of AI to speed assessment and administration.
Jira workflow at user level (no admin required).
Familiarity with third-party risk frameworks, outsourcing requirements, ISO 27001 or SOC 2.
Fintech, brokerage or banking experience.
What you will get in return:
Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony:
Join a company that genuinely cares about
you
—because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus:
Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
ГибридheadLimassol, Cyprus; Warsaw, Mazowieckie, Poland; Sofia City, Bulgaria
Location: Limassol, Cyprus; Warsaw, Mazowieckie, Poland
Workplace: hybrid
This role leads the IT Asset Management function at Capital.com, delivering it against the strategy and priorities set by the VP of IT Operations. You turn a fragmented setup into a function that actively delivers trusted data and services to the rest of the business, so teams can decide and act on reliable information rather than chase records. You own the IT asset register (Software and SaaS, on-premise solutions, the development stack and hardware, etc.) together with the automation and data services built on top of it, and you are the trusted source of data on assets and spend. You lead a small multidisciplinary team and partner closely with Vendor Management, Security, Finance and IT Operations.
What You Will Do:
Lead the IT Asset Management function and deliver it against the strategy and priorities set by the VP of IT Operations.
Deliver data and services to other functions as the outcome: capture their needs, then build and run the services that meet them, rather than collecting data for its own sake.
Own the IT asset register across Software and SaaS, on-premise solutions, the development stack and hardware, keeping it complete, accurate and trusted.
Operate one trusted source of data on assets and spend, and build the Asset Management automation on top of it.
Keep controls on asset data lightweight and non-duplicated, so trusted data drives real decisions across teams.
Lead asset-driven budgeting and regular reporting, and provide data services to the Finance department.
Partner with Vendor Management to optimise procurement and with Security to detect and reduce Shadow IT.
Direct integration with Atlassian services (Jira, Confluence, Jira Assets and JSM) and the asset data platform (data warehouse plus BI layer).
Lead integration of purchased solutions to standard, support through change, and clean offboarding (data archival and migration, access removal, service-account disposal, documentation).
Line-manage and develop the team, setting direction, priorities and quality bars.
Who You Will Work With:
Vendor Management and Procurement: on spend and procurement optimisation, and on the vendor and contract data that feeds the register.
Security and IAM: on Shadow IT detection, access and SSO data.
The Finance department: budgeting, reporting and spend visibility, delivered as a service.
IT Operations and SysAdmins, and Data / Analytics or central Data Engineering: on data sources and delivery of the asset data platform.
Service and Business Owners across the company: to capture needs and deliver the data and services they rely on.
What You Bring:
Proven experience building process systems and keeping them lightweight in a regulated environment; you hold the balance between simplification and control.
A track record of delivering against an agreed strategy and roadmap while bringing your own judgment to reach the outcome, not just following a brief.
Deep experience working with large data sets, with a clear grasp of why each item is collected and what decision it serves.
A record of delivering data services that other departments actually use, not just producing reports.
Strong understanding of a service model: a function that builds services for others while running its own operations.
Experience building and then operating data warehouses for applied use.
Experience in hybrid infrastructure (on-premise plus cloud).
Excellent stakeholder skills: you can negotiate with business people and with engineers and stay credible to both.
Nice to Have:
SQL (PostgreSQL and/or BigQuery); you need not build pipelines yourself but should specify, direct and sanity-check them.
Python and API integration familiarity.
Experience managing an IT Asset Management (ITAM / SAM) function in a large company.
Familiarity with BI tools (Looker, Metabase, Tableau or Grafana) and IAM tooling (Okta).
Fintech, brokerage or banking experience.
What you will get in return:
Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony:
Join a company that genuinely cares about
you
—because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus:
Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
• Поэтапный перевод системы с графа сценариев и скиллов на управляемый LLM-based диалог. • Дебаг голосового пайплайна (поиск причин high latency, галлюцинаций LLM, проблем с передачей аудио, графовых ошибок и т.п.).
УдалённоГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
• Поэтапный перевод системы с графа сценариев и скиллов на управляемый LLM-based диалог. • Дебаг голосового пайплайна (поиск причин high latency, галлюцинаций LLM, проблем с передачей аудио, графовых ошибок и т.п.).
Location: Berlin
Workplace: Hybrid
OUR STORY:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.
Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.
ABOUT THE ROLE
Taxfix recently launched its first products and services for self-employed people and
small and medium businesses in Germany. The B2B motions these products
need to scale have to be built from the ground up, with support from central
growth and channel experts: acquisition and onboarding, lead generation and
nurturing, sales, retention and expansion. In this role, your mandate is to
find, test and scale what works.
You own SE and SMB growth marketing end to end for Germany. You start from an
insight you found yourself and pick the few opportunities worth the time and
money. Before launch you set the success, kill and scale criteria and what done
means. Then you run the work yourself, or hand it to the expert best placed to
run it, read the result and decide whether to scale, iterate or kill.
Central specialist teams carry the established work, and you collaborate with
them: paid acquisition, CRM, marketing data and MarTech. You decide which
channels, segments and messages to test, and you build the growth loops nobody
at Taxfix has run yet. You work with the B2B product team, the B2B commercial
lead, Product Marketing and our Creative Studio.
WHAT YOU'LL DO
- Find the opportunities worth running. Turn customer conversations, sales
calls, funnel data and what you observe in the market into hypotheses and
experiments for SE and SMB growth. Rank them and run them. Pivot when an
experiment fails, and scale quickly when it works.
- Build multi-channel strategies. Build an experimentation engine, and use
its results to shape the multi-channel strategy for awareness and demand
capture across Taxfix's new B2B products. Central growth teams and channel
experts carry parts of the mix.
- Design how each product reaches its customers. For each growth loop,
decide the ICP segment to focus on, the channel and the message to test, how
the user flow and experience fit the loop, and the plan for scaling after the
first positive signals.
- Plan it, then run it yourself. Set success, kill and scale criteria before
launch. Build the prototype, landing page, content, onboarding flow or nurture
sequence with your own hands where that is fastest, and bring in central
experts where they do it better.
- Build B2B motions from zero to one. Acquisition and onboarding flows, lead
generation and nurturing, the handover to inbound sales, retention and
expansion loops. Several of these exist nowhere at Taxfix today.
- Read the results and make the call. Separate signal from noise at B2B
volumes, where samples start small. Decide to scale, iterate or kill, and turn
the read into recommendations for Product and commercial leadership.
- Use AI as an operating and growth advantage. Use AI to 10x your
effectiveness and your outcomes. Build your own prototypes, applets and tools
for the opportunities you run, and apply AI to discovery, analysis, content,
experimentation and repeating workflows.
- Steer budget where the evidence is thin. You hold the mandate to plan and
allocate budget for new B2B motions and growth loops.
WHAT YOU'LL BRING
- Strategist and operator in one person. You pick the opportunities and you
run them, to the standard you planned them to. Given the choice, you ship a
first version this week over polishing a plan for a month.
- 5+ years in B2B go-to-market. 5+ years of experience in B2B
go-to-market, growth, strategy or another go-to-market function, including
ownership of a product or business outcome.
- Zero-to-one experience. You took a new product, category, platform or
business line from the first growth-loop tests, through scaling, to a
multi-channel playbook.
- Close to the customer. You naturally stay close to our customers, talk to them, listen to sales calls and use customer insights to inform your decisions.
- Data literacy. You can define and interpret acquisition, activation, adoption,
retention, pipeline, conversion, revenue and product-usage metrics, and you
turn what you find into a decision.
- Agility and speed. You try new ideas all the time. When one fails, you
pivot. When one works, you move to scale it. Shifting priorities and tight
deadlines don't throw you off.
- Curious about B2B growth and AI. You follow the people and sources moving
both fields, and you can name what you took from them into your own work.
- Knowledge of the German market, ideally of how self-employed people and
small businesses buy. Fluent German is a big plus, not a must.
WHY TAXFIX?
- A chance to do meaningful, people-centric work with an international team of passionate professionals.
- Holistic well-being with free mental health coaching sessions.
- A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
- Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
- 30 annual vacation days and flexible working hours.
- A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
- Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
- Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
- Have a four-legged friend in your life? We’re happy to have dogs join us in the office.
Excited? So are we. Check out our Life at Taxfix https://www.linkedin.com/company/taxfix/life/8684512c-424f-44de-8d07-6e6b516e3319/?viewAsMember=true page on LinkedIn to get a glimpse of our culture.
At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.
Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.
Location: Remote, Austria; Remote, Germany
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.
CSM handbook
.
What You’ll Do
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Remain knowledgeable and up-to-date on GitLab releases
Provide immediate onboarding activities
Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
Support GitLab Services in identifying and recommending training opportunities
What You’ll Bring
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Experience partnering with customers to define and achieve business outcomes
Familiarity working with customers of sizes relevant to the assigned segment
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical Strong team player but self-starter
Project management experience & skills
Strong technical, analytic, and problem-solving skills
Alignment with our values, and willingness to work in accordance with those values
Ability to travel if needed and comply with the company’s travel policy
Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Fluent German
About the team
The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Germany (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
We’re looking for a
Senior
Solutions Architect (Professional Services)
to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.
As a Solutions Architect, you’ll be a
trusted technical partner
—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.
You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability.
You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.
Success in this role means being a strategic thinker
and
a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.
Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.
What You'll Be Doing:
Effective in working with customers, including business executives, project managers, and IT development staff.
Effective in understanding business needs and distilling the information into business and technical requirements.
Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
Be a strong advocate for adherence to standards and best practices.
Stay current on Grafana Labs, observability, and related technologies.
You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
What Makes You a Great Fit:
Located in the Germany
5+ years of experience working on deployment teams, using project management techniques.
Direct experience with o11y.
Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
Excellent communication skills to communicate with customers, partners, and internal members.
Kubernetes (kubectl, Helm, Tanka preferred).
Experience with Cloud Platforms - AWS, GCP, Azure
Bonus Points For:
Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
Vision to help us take our company to the next level.
Compensation & Rewards:
In Germany
,
the base compensation range for this role is 109,700 EUR - 131,600 EUR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove’s worldwide support vision, strategy, and operational framework. Global Team Architecture: Build, scale, and lead a high-performing global support organization consisting of US-based engineers and offshore multi-tier support teams.
Location: Philippines
🌍 Remote | UTC+8 | Core collaboration hours: 12:00–6:00 PM Manila Time
Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines.
7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from top-tier investors.
Here, you get real ownership from day one, high standards, and direct communication. You’ll work alongside a team that combines global fintech experience with deep Philippine market knowledge.
If you want to solve complex problems at scale and directly impact how millions of people access and manage money, come build with us.
Southeast Asia’s fintech moment starts here.
About the role:
You’ll build the analytical foundation for client data in Salmon’s Origination domain, keeping customer records accurate and compliant and improving how we verify and onboard customers.
What you’ll do:
- Work at the intersection of product, engineering, operations, and compliance, where client data quality directly affects onboarding, regulatory reporting, and trust in the platform
- Trace how client information moves between the mobile app and back-office systems, and where it breaks along the way
- Turn operational and regulatory requirements into scalable data quality frameworks, not one-off reports
What you’ll own:
- Build and maintain dashboards and alerts that track client data freshness, completeness, validity, and consistency
- Map regulatory requirements to specific client data fields and keep that mapping current
- Analyze CDD data and flows, and benchmark them against regulations and market practice
- Define the data requirements and rules behind CDD process improvements
- Own onboarding funnel dashboards, drop-off analysis, and SQL reporting
What makes you a strong fit:
- 1+ years of experience in data analytics
- Strong SQL skills: you can write, debug, and optimize queries independently
- Experience with BI tools (Tableau, Metabase, or similar) and building dashboards
- Experience with funnel or product analytics
- Able to communicate findings clearly to non-technical stakeholders
What we offer:
Ownership and flexibility
- Stock option plan — four-year vesting with a 25% cliff after the first year
- Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8)
- Company-provided tools and equipment
Health and time off
- Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
- Access to an internal mental health support specialist
- 22 vacation days, Philippine public holidays, and 15 sick days
Growth and team experience
- Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
- Company-sponsored trips to Manila to meet and work with your team in person
- High-performing teams can earn a dedicated beach house week in Southeast Asia
We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.
Location: Remote (US)
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first company to tokenize exposure to US Treasuries, and have since expanded into several other assets. We are also focused on incubating protocols that can support both tokenized real-world assets and traditional crypto.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We're hiring a Senior Product Manager, Platform Experience to own the customer-facing experience across the Ondo Finance App — the single interface through which users discover, understand, buy, sell, trade, and manage Ondo's products (Stocks, Treasuries, Portfolios, and more).
This role owns the quality and coherence of the end-to-end user experience, with a particular focus on retention, usability, and long-term customer value. You'll turn complex financial and blockchain infrastructure into simple, intuitive, and trustworthy product.
This is a senior, hands-on individual-contributor role. You'll work closely with Engineering, Design, Legal, Compliance, Operations, and other Product leaders to define strategy, prioritize opportunities, write clear requirements, and ship meaningful improvements. Our product management function is young and fast-moving — you'll help define it from the ground up, which makes this a high-ownership, high-visibility role.
Target Outcomes
A cohesive, high-quality core experience: Ondo’s customer-facing surfaces feel like one unified platform across products and workflows, with a consistent and intuitive experience across web and eventually mobile.
Simple, intuitive investing and trading workflows: Users can confidently buy, sell, trade, and manage their portfolios across experiences like limit orders, order books, DCA, notifications, transaction history, reporting, and tax workflows.
Financial complexity made accessible: Sophisticated concepts such as order books, bid/ask pricing, settlement, and onchain transactions are translated into clear, low-friction experiences without sacrificing the functionality sophisticated users expect.
Stronger retention and long-term customer value: The core product gives users compelling reasons to return, manage more of their financial activity through Ondo, and deepen their engagement over time.
Measurably better product performance: Clear metrics and feedback loops are established around usability, retention, adoption, and customer satisfaction, with insights consistently translated into product improvements.
Customer-informed product decisions: Qualitative research and quantitative signals shape prioritization, ensuring the roadmap addresses meaningful customer problems rather than relying on internal assumptions.
Reliable end-to-end execution: High-impact product initiatives move effectively from discovery and problem definition through launch, measurement, and iteration, with strong coordination across Engineering, Design, Legal, Compliance, and Operations.
A scalable foundation for Ondo’s product ecosystem: Core experiences and patterns are built to support new products and capabilities as Ondo expands, without creating a fragmented or increasingly complex customer experience.
Requirements
5+ years of product management experience, including owning customer-facing products from concept through launch.
A track record of building and shipping high-quality consumer or prosumer products, with a sharp instinct for intuitive, low-friction UX.
Experience with fintech, brokerage, investing, trading, payments, crypto, or other sophisticated financial products.
A working understanding of capital markets and financial product mechanics — trading, order books, execution, settlement, and liquidity.
Genuine, hands-on familiarity with crypto and DeFi products; a working knowledge of onchain financial primitives.
Strong analytical skills — able to define metrics, evaluate performance, and use data to drive prioritization.
Excellent written and verbal communication; able to write sharp, well-reasoned PRDs and explain tradeoffs to both engineers and executives.
High ownership, strong organization, and comfort operating independently in an ambiguous, fast-moving environment — able to get the right people in a room, ask the right questions, and move things forward without top-down direction.
Ability to influence cross-functional teams without relying on formal authority.
US-hours based (preference per current team structure).
Nice to have
Experience building brokerage, investing, trading, neobanking, or wealth-management products.
Experience with tokenization, real-world assets (RWAs), or onchain financial infrastructure.
Familiarity with decentralized exchanges, wallets, smart contracts, or blockchain transaction flows.
Experience designing for both sophisticated and first-time financial users.
Experience working closely with Legal, Compliance, Operations, or market-structure teams.
Experience in a strong product and design culture.
What we offer
Competitive compensation including salary, future token rights, and/or equity (according to your preferences) — we're well-funded and believe that great talent deserves great compensation
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO)
Small remote-first team across many countries — you'll be an early team member helping shape our vision, culture, and design practices
A+ colleagues — our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, Pinterest, McKinsey, Circle, Uniswap, Phantom
Best-in-class investors — we are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures
Location: Bengaluru, Karnataka, India, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We are seeking an experienced Global Payroll Analyst to support accurate, timely, and compliant payroll operations across our global workforce. Based in India and reporting to a manager in the United States, this role will have a primary focus on processing U.S. payroll in Workday while also supporting India payroll, employees engaged through Employer of Record (EOR) and Professional Employer Organization (PEO) arrangements, and payroll activities in other countries.
The ideal candidate is a hands-on payroll professional who can move comfortably between payroll processing, audits, vendor coordination, reconciliations, and employee support. This position requires a high degree of accuracy, sound judgment, strong follow-through, and the ability to work effectively across time zones and cultures. The work schedule will include regular overlap with U.S. business hours, either Pacific or Eastern time, as business needs require.
What You’ll Do
Process multi-state U.S. payroll for exempt and non-exempt employees using Workday Payroll, including regular wages, bonuses, commissions, equity transactions, leaves, and final payments.
Perform end-to-end payroll activities, including reviewing inputs, validating calculations, running audits, resolving discrepancies, preparing payroll registers, and supporting payroll approval and settlement.
Coordinate payroll for workers engaged through EOR and PEO providers.
Support India payroll processing and review, including payroll inputs, statutory deductions and contributions, employee changes, terminations, reconciliations, and coordination with local payroll partners.
Monitor payroll cases and ticket queues; respond to employee questions regarding pay, taxes, deductions, benefits, time off, and payroll timing with accuracy, empathy, and clear ownership through resolution.
Partner with payroll vendors and internal teams to investigate and resolve payroll issues, track open items, meet cutoffs, and ensure timely follow-through.
Support payroll accounting activities, including payroll journals, accruals, and investigation of payroll-to-general-ledger differences.
Maintain payroll documentation, calendars, checklists, standard operating procedures, and country-specific process information to support controls and cross-training.
Assist with internal and external audits, SOX controls, year-end activities, statutory reporting, and other payroll compliance requirements.
Contribute to payroll implementations, integrations, testing, process improvements, and automation initiatives across Workday and the broader global payroll environment.
Build trusted relationships with HR, HRIS, Accounting, Finance, Tax, Benefits, Equity, Legal, and external payroll partners across regions and time zones.
Skills We’re Looking For
5+ years of payroll experience, including hands-on responsibility for payroll processing, audits, reconciliations, and employee support.
3+ years of hands-on U.S. payroll processing experience using Workday Payroll and Workday Time Tracking.
Working knowledge of U.S. federal, state, and local payroll taxation and wage-and-hour requirements, including multi-state payroll.
Hands-on India payroll experience, including familiarity with common statutory payroll requirements and local payroll practices.
Experience supporting payroll through EOR and/or PEO providers across multiple countries.
Experience managing employee inquiries through a case-management or ticketing system and communicating complex payroll topics clearly.
Strong Microsoft Excel skills, including lookups, pivot tables, formulas, data validation, and reconciliation of large data sets.
Demonstrated attention to detail, problem-solving ability, and success meeting multiple payroll deadlines in a fast-paced environment.
Excellent written and verbal communication skills and the ability to collaborate effectively across time zones.
Ability to handle sensitive and confidential information with discretion and sound judgment.
Ability to work a schedule that provides regular overlap with U.S. Pacific or Eastern business hours.
Experience with ADP SmartCompliance.
Experience supporting payroll operations in additional countries or regions beyond the United States and India.
Payroll accounting experience, including journals, accruals, and general ledger reconciliation.
Experience with payroll implementations, acquisitions, integrations, user acceptance testing, or process automation.
Experience working in a SOX-controlled and high-growth global environment.
#
LI-HYBRID
#LI-DB1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote - Singapore
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Presales Architect.
About the job
This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform.
As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy.
Responsibilities
In this role, you’ll:
Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry.
Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs.
Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders.
Desired:
Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience.
Curious and willingness to work with ambiguity.
Location
This role will be remote, and based in Singapore.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 50% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: San Francisco, CA; Remote (US); New York, NY (HQ)
Workplace: Remote
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
- As an Account Executive | SLED at Ramp, you are a proven hunter & sales closer with track record of quota attainment and overachievement. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life through the sales process with C-Level executives and key decision makers. As an early member of the team, you will also have the opportunity to help build the sales engine and define the sales strategy that fuels the growth of the company! This is a highly impactful individual contributor role.
- You’ll combine your knowledge of higher education and state and local government procurement with a deep understanding of Ramp’s value proposition to grow Ramp’s presence and product usage within the SLED space.
WHAT YOU’LL DO
- Drive revenue for Ramp, owning the entire sales cycle through close
- Develop strategies for closing opportunities within your assigned territory
- Develop winning sales strategies that focus on compelling value propositions.
- Liaise with, influence, and indirectly lead cross-functional partners to align on strategy and execution
- Leverage sales methodologies to uncover prospect needs and pain points
- Own sales activity and monthly revenue forecasting in Salesforce and Gong
- Collaborate with product, design, and engineering teams to incorporate customer feedback
- Routinely represent Ramp at industry conferences nationally and regionally
WHAT YOU NEED
- 5+ years of quota-carrying sales experience, with a consistent record of exceeding goals
- Proven experience in sales with a track record of closing deals within the SLED space
- Strategic thinker with a systems mindset; able to synthesize market insights, assess competition, and design scalable strategies for new verticals
- Experience in a fast-paced SaaS or GTM environment is a plus
- Strong data-driven decision-making skills and ability to create scalable sales systems
- Excellent communication, presentation, and influencing skills; capable of articulating technical, contractual, and financial value to senior stakeholders
- Proven ability to collaborate with cross-functional teams and drive process improvements
- High-energy, service-oriented leader with a strong work ethic and problem-solving mindset
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Tokyo, Japan
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a leader of Applied AI Solutions Architecture in Japan, you will drive the adoption of frontier AI by enabling the deployment of Anthropic’s products (Claude for Enterprise, Claude Code, and API) across Japanese enterprises and digital-first organizations. You’ll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers’ business needs, meets their technical requirements, and provides a high degree of reliability and safety.
You’ll lead and grow a Japan Applied AI team as Anthropic’s presence in the market continues to expand. Applied AI comprises Solutions Architects, Product Engineers, and Finetuning Engineers. Working alongside the existing Japan Applied AI leadership, you will scale processes and best practices for the region’s technical pre-sales engagements, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.
In collaboration with the Sales, Product, and Engineering teams globally and locally, you’ll help enterprise partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills, in both Japanese and English, to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.
Responsibilities
Lead and grow a team of Applied AI professionals in Tokyo (Solutions Architects and Product Engineers), providing both technical guidance and career development
Set goals and reviews for your team, promoting growth and output
Partner with the existing Japan Applied AI leadership to align on team structure, coverage, and best practices
Work with a handful of the highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution
Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption for Japanese enterprise customers and partners (including SIers and resellers)
Contribute to thought leadership through conference presentations, webinars, and technical content creation
Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products
Drive collaboration across cross-functional teams to influence and unify stakeholders at all levels of the organization, including navigating consensus-driven decision-making within Japanese enterprises
Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships
Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products
Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities
Stay current with emerging AI/ML trends and the competitive landscape in the Japanese enterprise tech sector
You may be a good fit if you have:
7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
3+ years of technical go-to-market management experience, specifically managing pre-sales teams
Native or business-level fluency in Japanese and professional proficiency in English
Experience working with Japanese enterprise customers and understanding local business culture and decision-making processes (e.g., ringi/nemawashi, multi-layer stakeholder alignment)
Experience with the unique technical requirements and technical procurement processes of Japanese enterprises, including working through SIers and channel partners
Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
An organizational mindset and enjoyment of scaling teams in a fast-growing, evolving environment
Excellent communication, collaboration, and coaching abilities
Comfort with uncertain, ambiguous, and fast-moving environments typical of the tech industry
Strong executive presence and the ability to foster deep relationships with technical leaders and engineering teams
At least a high-level familiarity with the architecture and operation of large language models and/or ML in general
Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
The ability to make ambiguous problems clear and identify core principles that translate across scenarios
A passion for making powerful technology safe and societally beneficial
Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks
An active interest in emerging research and industry trends
Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Espoo
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Rotational Product Manager
- Location: Espoo, Finland, with frequent travel
- Working type: Hybrid (3 days / in office per week)
- Department: Product Management
- Employment type: Permanent
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE IS DIFFERENT
Few people get to start their product career in space. You will.
ICEYE's Rotational Product Manager program develops early-career talent into product leaders in the space industry. You don't need product management experience to apply. We're looking for people with an outstanding academic record, ideally in a technical field, and a track record of standing out at work, who are deeply curious and learn fast.
Over 24 months, you'll work in two product teams on our hardware or software products. In each one, you'll own a product end to end, from understanding the customer's problem to deciding what gets built and shipping it. Your work will shape how our customers use satellite data to make decisions that matter.
A senior product leader will mentor you through each rotation, and you'll go through the program with a cohort of peers. You'll work closely with engineers, scientists and senior leaders, and you'll travel to meet customers and our local teams, working on some of their toughest problems.
This program is fast and demanding, and it will stretch you. It may also be the most rewarding experience of your early career. When the program ends, you will have the opportunity to move into a permanent product manager role, or to explore roles in other domains at ICEYE.
Spots are limited, and we review applications on a rolling basis, so apply today!
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
Your day-to-day responsibilities
- Own the roadmap for a product area in each rotation, and decide what the team builds next and why
- Talk to customers, users and internal experts to understand their problems, and turn what you learn into clear requirements
- Work with engineers and designers from defining a problem through to shipping and measuring the result
- Use data to set priorities and make decisions, and explain the tradeoffs behind them
- Work with sales, solutions, operations and other teams to get what you build into customers’ hands
- Present your findings and plans to your team and to product leadership
- Learn the technical domain of each team, from satellites and ground systems to the software customers run
WHAT WE’RE LOOKING FOR
Must haves:
- An outstanding academic record, ideally in a technical field such as engineering, computer science or physics
- Technical work experience through internships or a first full-time role, where you stood out
- You can break down a problem, design an analysis and test your assumptions with data
- You learn fast and are comfortable digging into how complex systems work with engineers
- You take ownership and can move a team forward without formal authority
- Fluent written and spoken English, and happy to travel frequently
Nice to haves:
- Business exposure, for example an internship or short role in consulting, a startup or a product team
- Some exposure to product work, for example as an engineer, analyst or designer working closely with a product team
- Experience with SQL, Python or other data tools
- Interest in space, defence or other mission-critical industries
Application Process
- Applications close on 8th November 2026 at 23:59 (Finnish time). We review applications on a rolling basis, so apply early
- Recruiter interview
- Home assignment, presented to interview panel
- CPO interview
- The program starts on 2 February 2027
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Attraction will confirm what applies for this role and location during the process.
Base salary range for this position depends on level of experience and will be negotiated individually.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Cyprus; Georgia; Poland; Spain; Serbia; Latvia
About GoMining
GoMining is building the next generation of the Bitcoin economy.
Our mission is to unlock Bitcoin's full potential, moving it from a passive asset into an active financial system used daily by millions of people.
We combine mining, payments, and Bitcoin finance into one global ecosystem, making Bitcoin products accessible to both mainstream and crypto-native audiences.
About the Role
We are looking for a
Head of Ambassador & Partner Growth
to own and scale GoMining's global partner-driven acquisition ecosystem, including ambassador, referral, affiliate, and growth partnership programs.
This is a strategic leadership role with full ownership of partner-driven growth — from acquisition strategy and program development to monetization, performance, and revenue generation.
You will be responsible for transforming these programs into a scalable, predictable, and profitable growth engine that attracts new users, increases engagement, and generates measurable business results.
We are looking for someone who combines
strong commercial thinking, performance marketing expertise, partnership development, and hands-on execution
.
Key Responsibilities
Growth Strategy & Channel Ownership
Own the global strategy, development, and performance of GoMining's ambassador, referral, affiliate, and growth partnership programs.
Build and scale these programs into predictable, measurable, and profitable user acquisition channels.
Identify growth opportunities across different markets, audiences, and partner segments.
Develop channel strategies, budgets, incentive models, and growth roadmaps.
Identify and launch new partnership-driven acquisition initiatives.
Build scalable processes and infrastructure to support international expansion.
Build and lead the team responsible for these growth channels.
Ambassador, Referral & Affiliate Programs
Lead the development and scaling of GoMining's global Ambassador Program.
Own and optimize referral and affiliate programs, including acquisition, activation, engagement, and retention.
Develop effective commission structures, referral mechanics, rewards, and partner incentive models.
Recruit and develop relationships with high-performing ambassadors, affiliates, creators, influencers, and community leaders.
Build partner segmentation, onboarding, education, and performance management processes.
Develop ambassador engagement initiatives, competitions, recognition programs, and campaigns.
Continuously improve partner activation, productivity, and long-term engagement.
Strategic Growth Partnerships
Identify and develop partnerships that drive measurable user acquisition and revenue.
Negotiate commercial terms, commissions, revenue-sharing agreements, and performance targets.
Build long-term relationships with key partners, high-performing affiliates, and influential community leaders.
Explore new acquisition opportunities across crypto, fintech, Web3, and adjacent industries.
Develop co-marketing initiatives, joint campaigns, and partner-led growth activities.
Expand the partner ecosystem into new geographies and audience segments.
Performance, Analytics & Revenue
Take ownership of channel KPIs, including new users, paying users, revenue, CAC, LTV, ROI, conversion, and partner retention.
Manage the full acquisition funnel, from partner activity and referrals to registration, conversion, and monetization.
Analyze performance by channel, geography, partner segment, and cohort.
Optimize acquisition costs, commission structures, and channel profitability.
Build transparent reporting, performance dashboards, and revenue forecasts.
Identify underperforming areas and continuously test new approaches to improve results.
Ensure sustainable unit economics and measurable return on partner investments.
Leadership & Cross-Functional Collaboration
Build, manage, and develop a high-performing team across ambassador, affiliate, referral, and partnership growth functions.
Establish scalable processes, operating standards, and performance management systems.
Collaborate with Product, Performance Marketing, Brand, Content, Analytics, Finance, and Community teams.
Work with Product teams to improve referral mechanics, tracking, attribution, and partner experience.
Provide ambassadors and partners with the tools, content, education, and support needed to succeed.
Collect partner feedback and translate market insights into product and growth opportunities.
Ensure partner activities comply with brand standards, relevant regulations, and anti-fraud requirements.
Requirements
5+ years of experience in
affiliate marketing, ambassador programs, referral marketing, growth partnerships, or other performance-driven acquisition channels
.
Proven experience building, managing, and scaling affiliate, referral, ambassador, or partnership-driven acquisition programs.
Demonstrated track record of driving measurable user acquisition, revenue growth, and commercial results through partner channels.
Experience owning acquisition or revenue targets, managing channel budgets, and optimizing unit economics.
Strong understanding of performance marketing, conversion funnels, CAC, LTV, ROI, attribution, and retention.
Experience developing and optimizing commission structures, referral mechanics, partner incentives, and revenue-sharing models.
Proven ability to recruit, negotiate with, and manage high-performing affiliates, creators, influencers, or commercial partners.
Strong analytical skills and ability to make data-driven decisions based on funnel, cohort, and channel performance.
Experience building and managing teams, establishing processes, and leading cross-functional initiatives.
Ability to combine strategic leadership with hands-on execution.
Experience working across international markets and scaling programs across different geographies.
Excellent communication, negotiation, and stakeholder management skills.
English C1+.
Nice to Have
Experience in
crypto, Web3, fintech, trading, iGaming, or other performance-driven digital industries
.
Existing network of crypto affiliates, creators, influencers, community leaders, or growth partners.
Experience scaling multiple partner-driven acquisition channels simultaneously.
Experience with affiliate tracking, referral management, attribution, and marketing automation platforms.
Understanding of referral fraud, affiliate compliance, and incentive abuse.
Experience building partner programs for global B2C products with large user bases.
Experience with Telegram, Discord, X, YouTube, and other crypto-native platforms.
Strong understanding of Bitcoin and the broader crypto ecosystem.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: Dubai, United Arab Emirates
1. ROLE PURPOSE
The Vice President – International Business Development is responsible for growing AHS Properties' portfolio and presence in the UAE and international markets. The role identifies and secures new investment opportunities, acquires land for new developments, executes bulk buying and selling deals, builds positive long-term relationships with investors around the world, and drives overseas sales and strategic partnerships, positioning the brand among high-net-worth and ultra-high-net-worth buyers, family offices, institutional investors and international brokerage networks.
The VP owns the investment pipeline and the international revenue plan end to end — from market selection and channel strategy through to deal closure in partnership with the Sales, Marketing, Finance and Legal functions — while ensuring every transaction is conducted in full compliance with UAE and target-market regulations.
2. KEY RESPONSIBILITIES
2.1 Investment Opportunities – UAE and International
• Identify, source and evaluate real estate investment opportunities inside and outside the UAE and in selected international markets, in line with AHS Properties' investment strategy and risk appetite.
• Screen opportunities across asset classes (residential, branded residences, hospitality, mixed-use and commercial) and present a qualified pipeline to the CEO / Investment Committee.
• Lead initial feasibility, market studies and financial modelling (IRR, ROI, payback, sensitivity analysis) in coordination with Finance.
• Coordinate commercial, legal, tax and technical due diligence with internal teams and external advisers, including country, currency, regulatory and political risk for overseas investments.
• Structure and negotiate investment deals, including acquisitions, joint ventures, co-investments and partnerships, within the approved delegation of authority.
• Monitor the performance of approved investments against the original business case and report to senior management.
2.2 Land Acquisition and New Developments
• Source and secure land plots and development sites in the UAE and abroad through government master developers, landowners, brokers and auctions.
• Conduct land appraisal and highest-and-best-use studies, including zoning, permitted GFA/BUA, plot ratios, infrastructure and access.
• Prepare development business cases covering concept, product mix, cost estimates, sales pricing, phasing and projected returns for management approval.
• Negotiate land purchase agreements, development agreements, land swaps and JV / land-partnership structures with Legal and Finance.
• Work with the Projects / Development team, design consultants and contractors on concept, master planning and initial approvals, and hand over approved projects for delivery.
• Ensure land and project acquisitions comply with Dubai Land Department, RERA, master developer and local planning requirements, and with foreign-ownership and investment rules in overseas jurisdictions.
2.3 Bulk Deals – Acquisition and Disposal
• Originate, negotiate and close bulk purchase and bulk sale transactions (multiple units, full floors, buildings or portfolios) in the UAE and internationally.
• Identify bulk-buy opportunities from developers, banks, funds and distressed sellers that offer value below market, and bulk-sale opportunities to institutional buyers, funds and investor groups.
• Prepare deal valuations, pricing, payment structures and exit strategies, supported by independent valuations, for approval under the delegation of authority.
• Coordinate SPAs, bulk transfer procedures and registration with Legal, Finance and the Dubai Land Department, and ensure enhanced KYC, source-of-funds and AML checks on every counterparty.
2.4 International Strategy & Market Expansion
• Develop and execute the international business development strategy aligned with AHS Properties' corporate objectives and project launch pipeline.
• Identify, evaluate and prioritise target countries and buyer segments based on market data, demand trends, currency movements and regulatory conditions.
• Prepare annual and quarterly international sales targets, budgets and go-to-market plans for approval by senior management.
• Assess opportunities for representative offices, sales galleries or agency arrangements abroad and present business cases to management.
2.5 Revenue Generation & Sales Leadership
• Own the international Bulk sales pipeline and deliver agreed revenue, unit and collection targets across AHS projects.
• Lead negotiations on high-value and multi-unit transactions, block sales and bespoke purchase structures, within approved delegation of authority.
2.6 Global Investor Relations
• Build, develop and maintain strong, long-term and positive relationships with investors around the world, acting as a trusted point of contact on behalf of AHS Properties.
• Develop an investor relations plan covering target investor groups, engagement calendar, communication standards and regular updates on AHS projects and performance.
• Represent AHS Properties in investor meetings, conferences and forums abroad, and organise investor visits to the UAE.
• Maintain an accurate investor database and relationship records in the company CRM, in line with data-protection requirements.
• Build and maintain a strong network of HNWI and UHNWI clients, family offices, private banks, wealth managers and institutional investors.
• Act as the senior relationship owner for key international clients, providing a discreet, high-touch experience throughout the buying journey.
• Host and coordinate visits of international investors to Dubai, including site tours, show apartments and meetings with senior leadership.
2.7 Channel Partnerships & Broker Network
• Recruit, onboard and manage a network of international real estate agencies, wealth advisers and introducers in target markets.
• Negotiate and manage international agency and referral agreements, commission structures and performance terms, in coordination with Legal and Finance.
2.8 Strategic Alliances & Joint Ventures
• Identify and develop strategic alliances, co-branding opportunities and joint venture or land partnership opportunities with international developers, brands, funds and investors.
• Support due diligence, feasibility discussions and term-sheet negotiation for strategic partnerships, together with the Finance, Legal and Projects teams.
2.9 Representation at International and National Events
• Represent AHS Properties at all international and national events, including exhibitions, conferences, investor forums, government and industry events, and private launches.
2.10 Market Intelligence & Reporting
• Monitor global real estate, capital-flow and competitor activity, and provide regular market intelligence to the executive team.
• Deliver monthly and quarterly performance reports covering sales, pipeline, partner performance, marketing ROI and spend.
2.11 Team Leadership & Development
• Promote collaboration between the international team and the local Sales, Marketing, Customer Relations and Finance functions.
2.12 Governance, Compliance & Risk
• Ensure all international sales activities comply with UAE law, Dubai Land Department / RERA regulations, and UAE anti-money laundering and counter-terrorist financing (AML/CFT) requirements, including KYC and source-of-funds checks.
• Ensure marketing, agency and sales activities in each target market comply with local licensing, advertising, data-protection and financial-promotion rules; seek legal advice before entering a new jurisdiction.
• Adhere to the company's delegation of authority, code of conduct, anti-bribery and conflict-of-interest policies.
Requirements
QUALIFICATIONS & EXPERIENCE
• Bachelor’s degree in business administration, Real Estate, Finance, Engineering, Marketing or a related field.
• Minimum 10 years' experience in real estate sales or business development, including at least 5–7 years in a senior leadership role with international responsibility.
• Proven track record in real estate investment, land acquisition and development feasibility in the UAE and internationally.
• Proven track record of generating significant international sales for a premium or luxury real estate developer, ideally in Dubai / the UAE.
• Established network of international brokers, private banks, wealth managers, family offices and HNWI clients in one or more key markets.
• Strong understanding of the Dubai off-plan and ready property market, DLD/RERA procedures, escrow requirements and AML/KYC obligations.
• Experience establishing overseas offices, agency networks or joint ventures.
• Fluency in English; additional languages relevant to target markets (e.g. Arabic, Russian, Mandarin, Hindi, French) will be a strong advantage.
CORE COMPETENCIES
•
Investment and financial analysis:
strong command of feasibility studies, valuation and deal structuring.
•
Strategic thinking:
able to translate corporate goals into a clear international growth plan.
•
Commercial acumen:
strong negotiation, deal structuring and pricing judgement.
•
Relationship management:
credible, discreet and trusted with UHNWI and institutional clients.
•
Leadership:
builds, motivates and holds high-performing teams accountable.
•
Cross-cultural intelligence:
adapts style and messaging across markets and cultures.
•
Integrity and compliance mindset
protects the company's reputation in every transaction.
•
Executive presence:
confident communicator and presenter at board and public level.
Location: Dubai, United Arab Emirates
The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap — so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned.
The role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population.
Portfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority.
What You’ll Do
✅ Set the Standard
Own and maintain the Experience Manager Competency Standard
Assess all 27 EMs against it; re-assess every 6 months
Publish the live Capability Matrix and population-level gap analysis
✅ Develop & Coach
Turn assessment results into signed, tracked development plans
Design and deliver the EM technical curriculum & certification
Provide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors
Verify application on-site — self-reported completion is not accepted
✅ Onboard for Readiness
Own the full orientation & technical onboarding journey for all new hires
Assess at Day 30 and Day 90; no unsupervised assignments until certified
Target: median time to CORE certification ≤ 60 days
✅ Clarify Performance
Own the EM KPI framework & monthly Performance Scorecard
Reconcile data across Masterplan, SnagReport, Finance & Mollak
Diagnose gaps: capability vs management vs process vs data — Portfolio Managers decide the action
✅ Raise Standards Continuously
Build and maintain the EM Standards Library (SOPs, playbooks, checklists)
Update within 15 working days of any regulatory change
Fix the process before training the person
Requirements
Essential
Bachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related)
6+ years in Dubai OA/community management — minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance
Proven track record raising others’ performance to measurable standards — with before/after evidence
Deep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting
Advanced Excel; Masterplan, SnagReport, Mollak portal experience
Fluent written & spoken English — Arabic is an advantage
Preferred
RERA/DREI or accredited OA management qualification
Train-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire)
Core Competencies
Expert in OA Governance & Service Charge Management
Expert in Community Operations & Provider Management
Expert in Technical Training, Coaching & Facilitation
Expert in Persuasion & Influencing —
your success depends entirely on this
Solid in Assessment, Data Analysis & Process Improvement