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Location: Home based - Worldwide As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation. Your leadership will be instrumental in addressing emerging threats, developing robust security measures, and ensuring the continued integrity of Ubuntu. This is an opportunity to make a tangible difference and leave a lasting legacy on the digital landscape. The security engineering team's first responsibility is to respond to emerging threats and aim to secure the open source ecosystem for community and enterprise use. Your work will improve the security of millions of people, by addressing potential CVEs and vulnerabilities alongside the lifecycle of Canonical products such as Ubuntu. You will engage directly with our community and customers, as well as coordinating efforts across multiple engineering teams and projects to make this happen. An Engineering Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. What you will do in this role Lead and develop a team of engineers, ranging from graduate to senior Provide technical guidance on vulnerability remediation Drive the development of new security engineering projects Work with upstream open source projects on vulnerability lifecycle handling Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the security engineering leadership team, collaborating with other leaders What we are looking for in you An exceptional academic track record from both high school and university Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Drive, and a track record of going above-and-beyond expectations Excellent verbal and written communication skills in English A love of developing and growing people and a track record of it Organised and able to ensure your team delivers timely, high quality results Professional manner interacting with colleagues, partners, and community Solid background in software development, including expertise in support and maintenance Mastery in any programming language (Go, Java, C, Python, ...) Knowledgeable and passionate about software and application security Solid experience working in an agile development environment A demonstrated drive for continual learning Builds trust, relationships and confidence Result-oriented, with a personal drive to meet commitments Ability to travel twice a year, for company events up to two weeks each Optional things we value Strong technical understanding of the inner-workings of Linux distributions (ideally Ubuntu or Debian) What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Yerevan, Armenia Description A customer analytics specialist is responsible for analyzing customer data and pushing data-driven initiatives to increase the impact of CRM projects. The main objective is to provide meaningful insights to the CRM team as well as help implement efficient processes for data usage including segmentation, automation, and personalization within the contexts of the CRM-owned channels. CRM Analytics specialists work closely with several stakeholders within the CRM and other teams to deliver sophisticated analytics of CRM and targeted marketing activities and estimate their impact on revenue. These projects include, but are not limited to, creating, and maintaining various dashboards, and providing ad hoc analysis and insights to help business run more efficiently. Responsibilities Integrate, compile, analyze and evaluate all sources of CRM data including customer, transactional, engagement and product data, and identify key trends Develop and present detailed reports for management and the team to help them make more informed and impactful decisions, conduct analysis for CRM campaigns post-factum, assess user engagement in campaigns, deliver actionable insights and recommendations Provide valuable insights into customer behavior, identify betting patterns and preferences during different stages of their lifecycle with the company, develop customer activity profiles through statistical analysis Identify and define different customer segments and provide insights into efficient targeting, conversion and retaining of customers, monitoring monthly change of user categories Develop a holistic view of the customer lifecycle and the impact of implemented CRM strategies throughout the entire lifecycle of the customer Conduct business analysis, identify key factors and causation links by evaluating information gathered from multiple sources (including customer surveys) to form a solid understanding of business processes from low-level information and be able to make daily and monthly comparisons Collaborate with other members of the team on various projects to ensure good quality data is being used, participate in manual and automated daily data reconciliation/manipulation, implement improvements for increased quality and efficiency of CRM processes Undertake spontaneous initiation of analysis to generate customer insight or operational projects to add value to the CRM workflow Requirements Degree in Economics, Finance, Business, Mathematics, or other relevant fields Proven working experience in data/ business analysis Experience working with large datasets attained through multiple channels Strong understanding of data modeling concepts Strong mathematical and analytical mindset Advanced practical knowledge of MS Excel is a must Demonstrated knowledge of SQL and ETL processes Experience with Power BI is a huge plus Experience with programming languages or statistical packages like Python or R is a plus Familiarity with CRM tools and programs is a big plus Ability to work in a fast-paced environment and adapt to changes Logical and problem-solving mindset Hardworking and flexible personality with a high sense of responsibility Ability to effectively multitask and prioritize tasks Passion, drive, and motivation to continuously learn new things Strong communication and presentation skills

Location: Yerevan, Armenia Description Digitain is seeking a self-motivated, passionate and detail-oriented professional to fill the vacancy Junior Financial Risk Specialist. This position is shift-based and includes morning, evening and night shifts. R esponsibilities Investigate, classify, and prioritize various forms of fraudulent users and payment concerning activities Establish risk and fraud avoidance measures Monitor and analyze customers' attitudes Support, approve and define limits of Company branches Approve customer’s withdrawal requests Requirements Graduate Degree in Finance, Business Administration, or a related technical field Experience in the gaming industry is required Strong knowledge of online payments, gaming accounts, banking, and payment processing is a plus Excellent knowledge of Russian and English languages Advanced proficiency in MS Excel Advanced computer skills and familiarity with various risk analysis tools Strong analytical, investigative, and problem-solving skills Ability to assess and manage risk with attention to detail In-depth knowledge of sports games and casino games, with a strong understanding of the gaming industry dynamics. Mathematical thinking and a high level of accuracy Excellent punctuality, communication skills, and a strong sense of responsibility Motivation and eagerness to learn new skills and adapt to the fast-evolving industry Strong planning, organizational skills, and the ability to prioritize tasks effectively A positive attitude and ability to work well within a team

Location: Home Based - Americas Canonical is hiring a software engineer to join the Server Certification team. The Certification team develops Python based testing tools used to test Ubuntu Server on the latest enterprise hardware ensuring Ubuntu users have the best experience with their hardware. We work at the interface of hardware and software, so the ideal candidate is a Python developer with a problem solving mindset, familiar with hardware. Server Certification team represents Canonical to our datacenter hardware partners. We work together with silicon companies, OEMs, ODMs and teams within Canonical to ensure a smooth, secure out of the box Ubuntu experience, with success in this role leading to a great Ubuntu experience being offered on more and more devices. We focus on the interaction between server hardware and Ubuntu Linux, so the ideal candidate has software development experience and a good understanding of configuring and troubleshooting server hardware running Linux. This is an excellent opportunity for someone who wants to have a meaningful impact on the adoption of Linux on enterprise server hardware across multiple industries. Canonical offers a fun, fast-paced team environment and a career full of learning and development opportunities. This team is centered in North and South American time zones. What you’ll do Contribute to Canonical’s open source testing tools such as Checkbox and Testflinger . Troubleshoot issues related to hardware compatibility, functionality, and performance. Technically support Canonical’s hardware partners in their hardware certification efforts. Educate the partner about Canonical’s tools, processes, and product roadmaps. Support Canonical’s internal teams on customer deployments of Canonical’s suite of Datacenter and Cloud products that utilize the partner’s hardware. Work from home with global travel 2 to 4 times per year for internal and external events. Who you are You have a good knowledge of Python and shell scripting. You have knowledge of server-class hardware. You know your way around Ubuntu, virtualization, and cloud computing concepts. You are confident in a customer-facing role. Desired skills and experience Experience with test automation tools for validating hardware compatibility. Knowledge of CI/CD concepts. Comfortable with some virtualization or container technologies such as QEMU, KVM, LXC / LXD, Docker. We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better platform for our users and customers. This is something we value deeply and we encourage everyone to come be a part of the world of Ubuntu. #LI-REMOTE

Location: Home based - Worldwide Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical . We are building documentation capacity at scale. We have dozens of positions available , for teams and products across the organisation, at all levels from Graduate to Senior Staff. All applications and candidates are handled through this one entry-point. To improve your chances of success in this application, read our advice on how to get a job at Canonical . These are not traditional technical writer roles. As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company. You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to documentation practice as a first-class engineering and business discipline. You will work with the Diátaxis approach to documentation and help elevate standards of technical writing through attention to theory and practice. The role of a Technical Author A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for  the quality of the user experience with the product, and will contribute towards the long-term success of the project itself. A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world. An operations-focused Technical Author is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation. Some open technical author roles at Canonical You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you. Whatever your focus, you will also be a part of Canonical's documentation practice team , that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community. Location: These are fully remote roles, open to candidates across the globe. As a Technical Author you will Create, maintain and improve software and other documentation Work with your team members, to help them make effective documentation contributions Influence the development of Canonical products and services, as an expert user who has important opinions about function and design Engage with user communities to ensure that our documentation meets their needs Encourage and support community engagement in and contribution to documentation Help standardise the structure, presentation, style and language of content across products Collaborate with documentation peers to advance the state of the art in documentation at Canonical Challenge and advance documentation understanding and best-practice, as part of a disciplinary team A strong candidate Is an excellent collaborator and communicator Cares deeply about functional written communication Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation Has a record of community engagement, in open-source software, documentation, research or other disciplines Is sympathetic to the needs and challenges of open-source software and its communities Demonstrates technical curiosity, and is fascinated by software technology and its challenges Has demonstrable documentation skills, insight and enthusiasm Has experience of software development contexts Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText Holds a BSc/BA degree or equivalent Is able to travel twice a year for up to two weeks for events Nice-to-have skills Deep technical domain knowledge Open-source community leadership and management User-experience, interaction or visual design What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration . #LI-remote

Location: Home Based - APAC; Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Engineering Manager - Python and K8s that is passionate about building a world-class devops culture in corporate information systems. We are confident that we can dramatically improve the experience of running complex business operations - and then we can help our customers embrace those new techniques and products. Traditionally, IS is an inward-facing operation. We would like to transform our IS team into an extension of the product engineering capability at Canonical. Our internal workloads are in many cases the same open source workloads that our customers want to operate. This team will productise those workloads for real-time automated operations on Kubernetes. As an engineering manager you’ll lead a team in your local time zone, focused on the business workloads that make Ubuntu, Canonical, and our various services highly available around the planet.You will be responsible for sound software architecture and best practices in software quality, testing and documentation.Technical leadership experience and a background in software engineering are prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution. What you’ll do You’ll lead a team focused on productising business workloads You will build and manage a regional team of engineers You'll develop your team through coaching, mentoring, and feedback You will demonstrate sound engineering by directly contributing toward your team’s goals Set reasonable schedules based on considered estimates, with feedback loops for improvement Set and manage expectations with other engineering teams and external stakeholders Advance modern, agile software development practices Maintain a culture of quality and engineering excellence Grow a healthy, collaborative engineering culture in line with the company values Be an active part of the leadership team and collaborate with other leaders in the organisation Work from home with global travel up to 20% for internal and external events Who you are You have experience in Docker and Kubernetes operations You have a software engineering background, with proven Python experience You have experience developing Python frameworks, and understand the importance of stable consumable APIs You love embracing new technologies and pushing the boundaries of what is possible You have an interest in building products that improve how people operate software and infrastructure everywhere You love developing and growing people and have a track record of doing it You are knowledgeable and passionate about software development You have experience working in an agile development environment What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home Based - Americas; Home based - EMEA The role of a Telecommunications Field Engineer at Canonical The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists who work in the industry to accelerate the change. Canonical enables operators and communications service providers to embrace this new world, with a focus on platforms such as Ubuntu, OpenStack, and Kubernetes, and reusable, high quality automation for operations at scale. As part of the Canonical Field Engineering organization, you will lead customers through the design and delivery of OpenStack, Kubernetes, and software-defined networking solutions. Your passion for open-source technologies will enable customers to understand and operate advanced infrastructure substrates to meet the demands of 5G, sovereign AI, and beyond. Location: Remote-based, Americas and EMEA What your day will look like Translate Service Provider requirements into practical telco cloud platform architectures, enabling VNF/CNF, NFV, and MEC workloads at scale Provide technical pre-sales consulting to Service Provider teams Design and implement telco-grade open source multi-tenant private clouds and micro clouds Investigate, report and/or fix software defects uncovered during customer deployments Demonstrate advanced Infrastructure as code (IaC) techniques relevant to telco Architect and implement advanced, resilient Service Provider Cloud and Application solutions Design and deliver software defined infrastructure with OpenStack, Kubernetes, MAAS and Ceph Help customers adopt advanced Bare Metal, Public, Private and Hybrid Cloud solutions Support customer tenant onboarding, participate in architectural and business capability discussions, and enable successful adoption and production readiness of customer use cases Learn from customer engagements and drive meaningful product improvements Shape our roadmap to accelerate our growth in the telco market What we are looking for in you A thorough technical understanding of the telco NFVi (VIM), NFVO, VNFM and MEC space and key telco cloud infrastructure technologies like CPU Pinning, NUMA, SR-IOV, DPDK, etc Familiarity with telco architecture and industry standards Working knowledge of at least one of the following domains : Mobile Packet Core (4G/5G), Private Network, Radio Access Network (RAN), Voice, IP Backbone, VAS or OSS/BSS Working knowledge of Linux, Networking, OpenStack and Kubernetes Python software development experience for automation Ability to lead complex projects from start to finish A collaborative, customer-centric mindset with a strong focus on customer success Able to travel up to 25% of the time based on business requirements for events, customer meetings, project delivery Additional skills that you might also bring Second language such as Spanish, Portuguese or French Track record of open source contributions Understanding of AI and machine learning concepts, including sovereign AI, and their potential applications in telco environments, such as network optimization, predictive maintenance, unified communication, and customer experience improvement Exposure to frameworks such as 3GPP, TM Forum ODA, eTOM, ETSI NFV, ONAP, O-RAN, or similar is a plus What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process. Fully remote working environment - we’ve been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at ‘sprints’ Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home Based - Americas; Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Engineering Manager to lead one of our teams that work closely with Amazon, Microsoft, Google and other world-class cloud partners to optimize Ubuntu for their infrastructure. Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate. We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on each cloud. Our goal is to celebrate and enable their particular points of differentiation on their clouds, while also ensure a common operating experience for their users. As an engineering manager you need to bring both technical and management skills to the leadership of your team. You will also need to represent the team in direct partner engagement. You’ll be responsible for the stability and functionality that our cloud users have come to expect. You will strive to automate the delivery of existing and new Ubuntu image products applied to all modern workloads from web servers to GPU-aided AI for servers, VM’s and containers. As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. As a lead for strong engineers, technical leadership and a solid background in software development is a must, so that you’re able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution. We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team is building with. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team. The role entails Build and lead a team of engineers in your and similar timezones Develop talent through coaching, mentoring, feedback and hands-on career development Demonstrate sound engineering principles and directly contribute toward your team’s goals Set and manage expectations with other engineering teams, management, and external stakeholders Lead modern, agile software development practices Ensure a healthy, collaborative engineering culture in line with the company values Be an active part of the leadership team and collaborate with other leaders in the organisation Build automated, highly reliable image delivery, testing and publication pipelines Engage with many other teams at Canonical, as well as the open source community and commercial partners Work from home with global travel up to 15% for internal and external events What we are looking for in you You love to mentor, develop and grow people, and have a track record of doing it You are knowledgeable and passionate about software development You are focused on success and the delivery of timely, high quality software You have experience and commitment to agile development methodologies You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree Software development experience in Python or Golang Effective written and verbal communication skills Practical experience with at least one of Microsoft Azure, Google Cloud, or AWS What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home Based - Americas Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1300+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Regional HR Manager at Canonical to support our AMER region. With colleagues across 75+​ ​countries, we require a People function that thinks and acts globally.​ We're looking for a regional lead that will report into our Global Head of HR who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to help shape and create an HR function for the future. You will lead the Americas team of HR professionals to provide precise, compliant and scalable HR operations to the business, advise and execute on HR issues across the whole employee life-cycle, and partner with senior leadership in your region. You will have an analytical approach, a keen eye for detail and the ability to interpret data trends and themes. The role entails the individual to: Lead and scale Canonical’s regional HR team Deliver precise and compliant HR operations in a timely manner and with the highest degree of accuracy Interact closely with the broader People team to create tight-knit processes across all regions Be accountable for HR processes such as talent development, succession planning, performance assessments, onboarding, culture and engagement initiatives that drive high performing teams Work with senior managers across the business on performance management, organizational design, employee engagement, rewards- and workforce planning Own as well as coach and advise people managers on the full spectrum of employee relations issues, across multiple countries Partner with people managers to support the delivery of appropriate training and development programs Establish a trusted partnership with the business in your region Drive diversity, equity, and inclusion initiatives Design new policies and deliver on business-critical HR related projects globally Present at Canonical events to articulate Canonical’s HR practices What we are looking for in you Exceptional academic track record from both high school and university HR experience leading initiatives across regions within a technology business People management experience Experience in business partnering with senior stakeholders A good balance between leading and executing, in this role you will need to be hands-on involved in the daily HR routines too Experience in working in a remote first organization Able to leverage data to make informed decisions Knowledge and practical implementation of HR practices and employment law across the Americas region Experience in handling and overseeing complex ER matters across multiple jurisdictions Fluent in business English (written and spoken) Self motivated, organized, accurate, confident, authentic, results-orientated, open-minded, enthusiastic and energetic Willingness to travel up to 4 times a year for internal events Nice-to-have skills Experience with immigration policies and mobility processes Professional HR qualification (SHRM or other) Facilitation skills What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - EMEA Canonical is hiring a Python Software Engineer to join the Certification team, who make the tools which enable us to know that a desktop, laptop, server or IoT device is working properly. We work at the interface of hardware and software, so the ideal candidate is a Python developer familiar with hardware. The Certification team develops the tools needed to certify hardware as working with Ubuntu Core as well as Ubuntu Desktop and Server: https://ubuntu.com/certified We design hardware which can be used to probe devices independently, and frameworks for software tests that check every aspect of Ubuntu on that hardware. This is an excellent opportunity for someone who wants to have a meaningful impact for adoption of Linux across multiple device categories and industries. Canonical offers a fun, fast-paced team environment and a career full of learning and development opportunities. This team is centered in EMEA time zones, and works with colleagues on related teams in both the Americas and APAC. We work together with silicon companies, OEMs, ODMs and teams within Canonical to ensure a smooth, secure out of the box Ubuntu experience, with success in this role leading to a great Ubuntu experience being offered on more and more devices. Role description We are looking for a self-motivated software engineer with experience developing in Python, to work on test automation tools or Linux based embedded hardware. This role offers an exciting opportunity to push the industry forward by enabling entirely new Linux based hardware testing capabilities, scaling up hardware certification efforts and allowing for deeper test coverage. The role involves the development and maintenance of Canonical’s open source certification tools, supporting the creation of hardware solutions for test automation, and automating our existing processes. We seek out continuous process and tooling improvements as part of expanding the certification test suites, ultimately to improve the quality of Linux experience felt by millions of Linux end users. Key responsibilities Maintain and develop new features to our Python based test automation tools like Checkbox , used by both in-house teams and industry partners. Invent new ways to enable remote, automated testing. Help build the software counterpart to in-house designed testing hardware to help test device enablement (graphics, hotplug, bluetooth, etc). Write functional and performance tests to support hardware enablement and to protect from regressions. Participate in meetings involving international travel 2-3 times per year. Required skills and experience Knowledge of Python programming language. Quality oriented, pragmatic approach to software design and implementation. Interest in test automation methodologies. Previous experience working with Ubuntu or other Linux distributions. Ability to be productive in a globally distributed team. Desired skills and experience Passion for tinkering: you are a maker. Experience working in an agile environment. Hardware testing experience, for example in the IoT space. Familiarity with the C programming language. What is Canonical? Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, “the world’s best free software platform”. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity , we will give your application fair consideration. #LI-Remote #Stack

Location: Home based - Worldwide Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world’s most widely used Linux desktop and server, for the latest silicon. The role is a fast-paced, problem-solving role that’s challenging yet very exciting. The right candidate must be resourceful, articulate, and able to deliver on a wide variety of solutions across PC and IoT technologies. Our teams partner with specialist engineers from major silicon companies to integrate next-generation features and performance enhancements for upcoming hardware. Location: This is a Globally remote role What your day will look like Design and implement the best Ubuntu integration for the latest IoT and server-class hardware platforms and software stacks Work with partners to deliver a delightful, optimised, first class Ubuntu experience on their platforms Take a holistic approach to the Ubuntu experience on partner platforms with inputs on technical plans, testing strategy, quality metrics Participate as technical lead on complex customer engagements involving complete system architectures from cloud to edge Help our customers integrate their apps, SDKs, build device OS images, optimize applications with Ubuntu Core, Desktop and Server Work with the most advanced operating systems and application technologies available in the enterprise world. Joining Canonical, you will partner with bright minds from all over the world, and work with an exciting set of new technologies in a fast growing company with a truly unique and ambitious vision to build a better platform with free software. You will work with customers on exciting IoT and server platforms and technologies, built to support different verticals: from robots to data centers, from telco to retail. What we are looking for in you You love technology and working with brilliant people You have a Bachelor’s degree in Computer Science, STEM or similar You have experience with Linux packaging (Debian, RPM, Yocto) You have experience working with open source communities and licences You have experience working with C, C++ You can work in a globally distributed team through self-discipline and self-motivation. Additional skills that you might also bring Experience with graphics stacks Good understanding of networking - TCP/IP, DHCP, HTTP/REST Basic understanding of security best practices in IoT or server environments Good communication skills, ideally public speaking experience IoT / Embedded experience – from board and SoC, BMCs, bootloaders and firmware to OS, through apps and services Some experience with Docker/OCI containers/K8s What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process. Fully remote working environment - we’ve been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at ‘sprints’ Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Muscat, Oman We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering. Responsibilities Implement and install solutions on the customer's test and production environments. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels). Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely. Perform any other job-related duties incidental to the work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field. Fresh graduates / Up to 3 years experience in a familiar field. Willing to travel abroad and work extra hours whenever needed. Knowledge in database engines (Oracle and MS-SQL). knowledge in operating systems (Linux and MS Windows). Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere). Knowledge in Directory Services (AD & LDAP). Excellent verbal, written, and interpersonal skills. Excellent team player. Excellent customer service skills. Attention to detail skills. Effective communication skills. Experience in one or more of the below is a plus : Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure. Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge in PKI Infrastructure and Certificate Authorities. Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases). Knowledge in server and client operating systems (Linux Distros, Windows). Knowledge in web application servers (Jetty, Wildfly, JBoss). Knowledge in Object Storage management. Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean). Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes). DevOps Techniques and Skills including CI/CD.

Location: Yerevan, Armenia Description: We are looking for a Head of Digital Marketing Department to join our team. The ideal candidate will have a strong digital marketing background, a strategic mindset, and excellent leadership skills. You’ll collaborate with cross-functional teams to ensure optimal performance and data-driven decision-making. Responsibilities: Develop and implement digital marketing strategies to ensure user engagement, and maintain engagement across the Company’s digital platforms, including paid media, SEO, social media, content marketing, etc. Define monthly/quarterly content promotion strategies, approve action plans, and monitor their execution across social platforms by introducing engaging content and campaigns that will increase brand awareness and customer engagement Oversee the planning, execution, and improvement of paid media campaigns (PPC, display, social advertising) to ensure maximum ROI and customer engagement Develop and monitor SEO strategies to increase organic traffic, and improve search rankings via effective keyword research and link-building Analyze campaign performance, user behavior, and campaign effectiveness using Google Analytics, other data management platforms, and analytics tools Plan annual, quarterly, and monthly budgets for paid advertising campaigns Provide annual, quarterly, and monthly performance reports, define and measure KPIs Collaborate with relevant units within the Company to increase customer satisfaction through a common strategy Constantly monitor emerging trends, technologies, and tools in digital marketing. Implement innovative strategies to stay ahead of competitors and accelerate growth Supervise and coordinate the department's activity Delegate tasks and supervise their implementation according to the deadlines established. Provide guidance, mentoring, and performance evaluation to ensure efficient execution of objectives Organize and monitor the onboarding process of new hires Ensure all digital marketing activities comply with the RA Law on Advertising, as well as other legislative and regulatory requirements related to the field Perform other functions assigned by the immediate supervisor and arising from the duties of the position Requirements: Master’s degree in Marketing, Digital technologies, or a relevant field Proven work experience as a Digital marketing unit manager Demonstrable experience in designing and implementing successful digital marketing campaigns Proficient in MS Office (particularly Excel) and data manipulation Excellent knowledge of English and Russian languages Strong understanding of how all current digital marketing channels function Solid knowledge of online marketing tools and best practices Hands-on experience with SEO/SEM, programmatic media-buying, and CRM software Familiarity with web design Experience in data analysis and reporting Excellent analytical and project management skills Strong team management and communication (written and verbal) skills Analytical thinking with strong math skills Good time management skills, including prioritizing, scheduling, and adapting as necessary Ability to work on multiple projects with different objectives simultaneously The ability to think strategically and develop innovative marketing strategies

Location: Yerevan, Armenia Job description We are looking for our new team member who will join our team as a Network Engineer and will be responsible for mainly campus network infrastructure. Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN) Configure and install routers, switches, firewalls and other network devices Monitor network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Mentor team members on technical issues Create, oversee and test security measures (e.g. access authentication and disaster recovery) Communicate with users when needed Maintain complete technical documentation Suggest improvements to network performance, capacity and scalability Requirements and skills : Minimum 4 years of hands-on experience in the networking field Solid background in network engineering and architecture In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF) Familiarity with access control models and network security Good knowledge of wireless technology. Professional certification (e.g. CCNP) is a plus Experience with network diagnostic, monitoring and analysis tools (e.g. Zabbix, Scrutinizer) Experience with Aruba Campus solutions Experience with Cisco, Juniper switches and routers Experience with Arista switches is a plus Experience with FortiGate Firewalls Sharp troubleshooting skills Organizational and mentoring skills Strong knowledge of L2 and L3 loop prevention mechanisms Strong knowledge of SSL and IPSEC VPNs Ability to monitor, lead and give guidance to team members if needed Experience working in a team-oriented, collaborative environment and participate in periodic on-call duties

Location: Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. The role of a Revenue Accountant at Canonical: If you are passionate about the technology industry and want to work for a company that aligns with your interests, we might be the place for you! Canonical, and our world class Ubuntu product, attracts some of the leading talent from around the world. Come and work with exceptional people and advance your career in Finance! Our Finance team is growing and it's a really exciting time to join the team. We are looking for bright, motivated people who have a passion for making a difference. You will be seeking an opportunity to drive process improvements and change, input your ideas and truly contribute to a highly productive team. We are looking for an exceptional Accountant with IFRS 15 experience to help us ready the business for public market scrutiny through our planned IPO.  The right candidate will have domain expertise and a passion for IFRS 15 or ASC 606. Location: This role may be office based in London, or Remote in EMEA Time Zones. What your day will look like Assist in the month end reporting process to deliver timely and accurate information Have full responsibility for a part of the revenue recognition process relevant to your strengths Assist with the year end audit process and statutory reporting Support the finance team's wider plans to prepare for an IPO Improve the efficiency of financial processes and procedures and monitor compliance Share knowledge between team members to ensure cover is available when needed Actively develop your own skills to ensure current knowledge of applicable standards and regulations Establish strong relationships with key colleagues outside the wider finance team What we are looking for in you Exceptional academic track record and subsequent career performance Bachelor's degree in Accounting or equivalent Qualified accountant (ACCA, ACA, ACMA, CPA, etc.) IFRS 15/ASC 606 revenue recognition experience Experience at a large public accounting firm, or public multinational corporate accounting department preferred NetSuite or similar systems experience a plus Willingness to travel up to four times per year What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Yerevan, Armenia Description According to the company’s business priorities, study the tax systems of new countries and the corporate requirements for establishing a company in those jurisdictions. Maintain internal accounting records for international entities and compare them with the reports prepared by local accountants in each country. Organize the restructuring and reorganization processes of the Group’s companies. Responsibilities Study the tax systems of new countries and the corporate requirements for establishing a company, based on the company’s business priorities Identify reputable tax, accounting, and corporate service providers in new countries, preferably those with experience in the gaming industry when relevant Analyze the tax advice received In cooperation with local lawyers, accountants, and consultants, coordinate the company formation process Maintain internal accounting records for international entities and reconcile them with the reports prepared by local accountants. Support external audits Provide necessary information to local consultants and ensure proper compliance of international entities with local corporate, accounting, and tax obligations, including submission of reports Ensure compliance with transfer pricing regulations among international group entities Organize restructuring and reorganization processes within the Group Perform other functions assigned by the direct supervisor that arise from job responsibilities Requirements Graduate Degree/ master’s degree in accounting, Finance, Economics or Technical field At least 3 years of experience in accounting or audit organizations or relevant fields will be considered an advantage Excellent knowledge of Armenian, English and Russian Good knowledge of the Accounting and Financial Standards Proficiency in Microsoft Office Ability to work effectively under pressure and meet established goals and objectives within the specified deadline while always maintaining quality Proactive, self-motivated, and able to work effectively in a team Mathematical and analytical thinking Planning skills Research skills (especially in tax and finance) Ability to set priorities and perform tasks accordingly Attention to detail Excellent communication and negotiation skills

Location: Yerevan, Armenia Description We are looking for an objective and experienced Internal Auditor to join our team. He/she will periodically examine (audit) the organization’s financial records to ensure they are accurate and up-to-date and that processes for generating and maintaining financial records and documents comply with applicable standards and regulations. He/she will identify ways to improve processes for finding and eliminating waste and fraud. Responsibilities Plan financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identify risk areas; prepare audit scope and objectives; audit programs Examine financial statements to ensure accuracy, timeliness, and compliance with applicable standards and regulations Inspect account books, statements, ledgers, and accounting systems for efficiency and use of accepted accounting procedures Assess compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation Assess risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues Assess financial operations and make best-practices recommendations to management Verify assets and liabilities by comparing and analyzing items and collateral to documentation Document process and prepare audit findings memorandum/reports Communicate audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports Protect organization's reputation by keeping information confidential Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Requirements Master's degree in Accounting or Finance More than 3 years working experience as Financial Auditor, Financial Analyst, Financial Officer Experience in international auditing companies will be considered as an advantage Auditing qualifications, an ACCA license, or participation in training will be considered as an advantage Knowledge of tax legislation, knowledge of IFRSs Experience in the gaming industry will be considered a big plus Excellent knowledge of Armenian, English and Russian languages Advanced MS Office skills Moderate accounting software and databases skills (Knowledge of 1C & Armsoft program is an advantage) Proven knowledge of auditing standards and procedures, laws, rules and regulations Ability to manipulate a large amount of data and to compile detailed reports Sound independent judgment Business mindset Proven ability to manage multiple projects at a time while paying strict attention to details Self-motivated individual with the ability to thrive in a results-driven environment Ability to work under high pressure Ability to prioritize among competing tasks

Location: Yerevan, Armenia Description Digitain is seeking for energetic and highly motivated person to join our Partner Support Team. Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us! The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Work closely with Digitain partners’ support representatives through online chat or other messengers Provide timely, accurate and complete information using the right methods/tools Answer partners’ inquiries related to services, games, bets and other products provided by the company Identify and assess partners’ needs to achieve satisfaction Interact with Partners to provide and process information in response to inquiries, concerns, and requests Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any Register all type of issues in the ticketing system for the review of corresponding departments Build sustainable, long relationship and trust with Partners through open and interactive communication Requirements Genuine curiosity about gaming and good understanding of online gaming industry Proficient in English and Russian languages (written and verbal) Result-oriented Multitasking skills Creative thinking Attention to details Ability to work in high pressure and in stressful situations Excellent communication and writing skills Prior experience as a front line employee would be a plus Willingness to work on 24/7 shifts (is a must)