Location: Malaysia; Singapore; Philippines; Indonesia; Vietnam; Thailand
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Job
We are seeking highly skilled Aerodynamics and Computational Fluid Dynamics (CFD) Specialists with strong programming capabilities to contribute to a specialized AI training project focused on aerodynamic analysis, engineering simulation, and Python-based computational workflows.
This role is particularly suited to engineers who combine a solid understanding of fluid mechanics and applied aerodynamics with practical software development and coding skills. You will create, solve, review, and validate engineering tasks using programmatic, command-line-based workflows.
Typical assignments may involve analyzing airfoils, preparing computational domains and meshes, defining boundary conditions, running CFD simulations, calculating lift and drag, and validating whether resulting flow fields are numerically stable and physically realistic.
Practical coding ability is essential. We are looking for engineers who can actively write Python code, automate engineering workflows, and work with computational tools—not simply candidates who hold relevant academic degrees without the ability to implement technical solutions.
Previous AI experience is not required.
LOCATION:
Remote – US, Canada, Australia, New Zealand, UK, Southeast Asia, and APAC
WORKLOAD:
Approximately 15 hours per week.
SCHEDULE:
Flexible; choose your working days and hours, including weekends.
COMPENSATION MODEL:
Output-based, with payment per task that meets project specifications.
PROJECT:
AI training focused on aerodynamics, CFD, engineering simulation, and Python.
AI EXPERIENCE:
Not required.
Key Responsibilities
Solve and validate complex aerodynamic and fluid dynamics problems.
Translate physical engineering requirements into computational models and solver-ready cases.
Create or modify geometries, computational domains, and meshes.
Define appropriate initial conditions, boundary conditions, fluid properties, and solver settings.
Execute CFD and aerodynamic analysis workflows using command-line-accessible tools.
Write Python code to automate preprocessing, simulation execution, parameter sweeps, postprocessing, and validation.
Develop scripts and computational workflows for engineering analysis.
Calculate and interpret aerodynamic quantities, including lift, drag, pressure distributions, and flow characteristics.
Evaluate mesh quality, numerical convergence, solver stability, and physical validity of simulation results.
Diagnose non-convergence, unstable solutions, incorrect results, and physically invalid outputs.
Select and justify modeling assumptions, mesh strategies, boundary conditions, and solver configurations.
Document technical methodologies, engineering decisions, and simulation results.
Requirements
Candidates should meet one of the following educational pathways:
Pathway 1: Master's or PhD in Aerospace Engineering, or Mechanical Engineering with a specialization in aerodynamics, fluid dynamics, or thermofluids.
Pathway 2: Bachelor's degree in Aerospace Engineering or Mechanical Engineering, combined with at least 1–2 years of relevant aerodynamics-specific professional or research experience.
Additional requirements:
Strong understanding of fluid mechanics and applied aerodynamics.
Practical experience formulating and executing CFD or aerodynamic analyses.
Strong practical proficiency in Python, including the ability to write and debug code independently.
Experience using Python for scientific computing, engineering automation, or computational analysis.
Experience with at least one engineering tool or library accessible through a command-line interface, scripting interface, configuration files, or programmatic API.
Ability to select and justify modeling assumptions, boundary conditions, mesh strategies, and solver settings.
Ability to diagnose numerical convergence issues, unstable solutions, and physically invalid results.
Strong quantitative, analytical, and problem-solving skills.
Ability to communicate technical reasoning and engineering trade-offs clearly.
Professional English proficiency at C1 level or higher.
Location: United States; Canada; Australia; New Zealand; United Kingdom
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Job
We are seeking highly skilled Aerodynamics and Computational Fluid Dynamics (CFD) Specialists with strong programming capabilities to contribute to a specialized AI training project focused on aerodynamic analysis, engineering simulation, and Python-based computational workflows.
This role is particularly suited to engineers who combine a solid understanding of fluid mechanics and applied aerodynamics with practical software development and coding skills. You will create, solve, review, and validate engineering tasks using programmatic, command-line-based workflows.
Typical assignments may involve analyzing airfoils, preparing computational domains and meshes, defining boundary conditions, running CFD simulations, calculating lift and drag, and validating whether resulting flow fields are numerically stable and physically realistic.
Practical coding ability is essential. We are looking for engineers who can actively write Python code, automate engineering workflows, and work with computational tools—not simply candidates who hold relevant academic degrees without the ability to implement technical solutions.
Previous AI experience is not required.
LOCATION:
Remote – US, Canada, Australia, New Zealand, UK, Southeast Asia, and APAC
WORKLOAD:
Approximately 15 hours per week.
SCHEDULE:
Flexible; choose your working days and hours, including weekends.
COMPENSATION MODEL:
Output-based, with payment per task that meets project specifications.
PROJECT:
AI training focused on aerodynamics, CFD, engineering simulation, and Python.
AI EXPERIENCE:
Not required.
Key Responsibilities
Solve and validate complex aerodynamic and fluid dynamics problems.
Translate physical engineering requirements into computational models and solver-ready cases.
Create or modify geometries, computational domains, and meshes.
Define appropriate initial conditions, boundary conditions, fluid properties, and solver settings.
Execute CFD and aerodynamic analysis workflows using command-line-accessible tools.
Write Python code to automate preprocessing, simulation execution, parameter sweeps, postprocessing, and validation.
Develop scripts and computational workflows for engineering analysis.
Calculate and interpret aerodynamic quantities, including lift, drag, pressure distributions, and flow characteristics.
Evaluate mesh quality, numerical convergence, solver stability, and physical validity of simulation results.
Diagnose non-convergence, unstable solutions, incorrect results, and physically invalid outputs.
Select and justify modeling assumptions, mesh strategies, boundary conditions, and solver configurations.
Document technical methodologies, engineering decisions, and simulation results.
Requirements
Candidates should meet one of the following educational pathways:
Pathway 1: Master's or PhD in Aerospace Engineering, or Mechanical Engineering with a specialization in aerodynamics, fluid dynamics, or thermofluids.
Pathway 2: Bachelor's degree in Aerospace Engineering or Mechanical Engineering, combined with at least 1–2 years of relevant aerodynamics-specific professional or research experience.
Additional requirements:
Strong understanding of fluid mechanics and applied aerodynamics.
Practical experience formulating and executing CFD or aerodynamic analyses.
Strong practical proficiency in Python, including the ability to write and debug code independently.
Experience using Python for scientific computing, engineering automation, or computational analysis.
Experience with at least one engineering tool or library accessible through a command-line interface, scripting interface, configuration files, or programmatic API.
Ability to select and justify modeling assumptions, boundary conditions, mesh strategies, and solver settings.
Ability to diagnose numerical convergence issues, unstable solutions, and physically invalid results.
Strong quantitative, analytical, and problem-solving skills.
Ability to communicate technical reasoning and engineering trade-offs clearly.
Professional English proficiency at C1 level or higher.
Location: United States, Remote
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Payroll Operations Specialist
Remote (Prefer Mountain and Pacific time zones)
Role Summary
Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative
Sr. Payroll Operations Specialist
to support US and Canadian payroll operations within a global organization.
This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.
The position requires hands-on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.
What You’ll Be Doing:
Payroll Operations
Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr.
Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.
Process Coordination and Collaboration
Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility.
Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
Partner with technical teams on system-related issues, business requirements, and user acceptance testing.
Employee Support and Continuous Improvement
Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
Identify recurring issues, support root cause analysis, and implement process improvements.
Compliance and Controls
Apply US and Canadian payroll regulations and established company policies.
Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
Maintain accurate payroll documentation, procedures, and records.
What We’re Looking For:
7+ years of progressive payroll experience supporting US and Canadian payroll operations.
Hands-on experience with
Dayforce Payroll and Workday HCM
; Dayforce Workforce Management experience preferred.
Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
Experience supporting international assignees or cross-border payroll activities.
Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
Experience working collaboratively within a regional payroll team in a global organization.
Strong analytical, Excel, problem-solving, and communication skills.
Experience with payroll audits, case management, process improvement, and performance metrics.
Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.
Measures of Success
Accurate, timely, and compliant payroll delivery.
Effective prioritization and proactive resolution of operational issues.
Strong collaboration across regional and global teams.
Continuous improvement in payroll accuracy, efficiency, and employee service.
Consistent adherence to payroll controls and compliance requirements.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$135,900
—
$203,900 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.
You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission.
This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.
YOUR SUPPORT SYSTEM
You'll report to Alyssa Dulin https://www.linkedin.com/in/alyssadulin/, Director of Creator Success, and collaborate closely with:
- Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit
- Our infrastructure engineers, who run Kit's sending infrastructure
- Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit
- Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you
- Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers
WHAT YOU'LL DO
- First Week: Get set up in Kit, our admin tools, and our support and ticketing systems, and meet our distributed team in Get To Know You chats (GTKYs). Meet the deliverability team and get an introduction on the current projects. Read our deliverability playbooks and SOPs, and get access to the monitoring tools you'll use every day: Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, and our internal delivery dashboards.
- First Month: Shadow the Deliverability team and Product Specialists on deliverability tickets, account approvals, and abuse reports, then start answering queue tickets with review. Join the daily monitoring rotation (blocklist delisting, Postmaster and delivery monitoring) and the weekly Deliverability team meeting. Learn how account approvals, compliance flags, and our in-house sending platform work. By the end of the month, work deliverability tickets and abuse reports on your own and send your first delisting requests. Project: build a recurring report showing the trending deliverability ticket reasons so we understand what’s causing how to reduce friction for customers and how to solve it
- First Six Months: Own the deliverability support queue for creators without a dedicated CGM: spam-folder placement, bounces, authentication and DMARC setup, and escalations from Product Specialists. Own compliance end to end, from new-account approvals and compliance flags to pausing or closing accounts that put our shared reputation at risk.Run Kit's abuse desk. You'll write and share a strategy that covers coverage, response-time targets, escalation paths, and quality checks, then put it in place so routine spam, phishing, and blocklist reports follow clear SOPs while you take the hardest cases yourself. Be the go-to contact for day-to-day mailbox provider issues with Microsoft, Gmail, Yahoo, Comcast, and regional providers, and write an incident runbook for blocklistings and provider throttling. Track the queue with a simple scorecard (volume, first response time, and escalation rate) and share what you learn with the team. Run training sessions for Support and ship your first process or AI improvements, like cleaner ticket categorization or better account data for our AI support agent, so more deliverability tickets get solved without escalation..
- First Year: Deliverability support is faster and more consistent for every creator on Kit, including the ones who never talk to a CGM. Your playbooks, help center articles, and AI-assisted workflows are what Support, CGMs, and contractors reach for first, and fewer tickets need to come to you. You've led at least one cross-team fix with infrastructure for a recurring problem you spotted in the queue, such as an alert when a creator's domain authentication breaks or a check for sudden signup spikes. You're helping shape the internal tooling and alerting our in-house sending needs, and you take part in industry groups like M3AAWG.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
Must haves
- Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes
- Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes
- A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds
- Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it
- Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision
- Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow
- Clear, calm written communication with creators, teammates, and postmasters
- Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls
Nice-to-haves:
- Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)
- Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns
- Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email
- Experience with Intercom, HubSpot, or a similar ticketing tool
- Experience building or tuning AI support workflows or macros
Experiences
Must-haves:
- 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender
- Handling escalated customer tickets end to end, including with customers who are frustrated
- Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts
- Working an abuse desk or abuse mailbox directly: spam and phishing complaints, provider and blocklist reports, and escalations
- Leading the fix for a recurring deliverability or compliance problem that needed help from more than one team
Nice-to-haves:
- Supporting senders on shared IP pools at an ESP
- Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue
- Working directly with mailbox provider postmaster teams
- Participating in M3AAWG or other industry groups
- Creating educational content, like help docs, training, workshops, or podcasts
- Working with creators, digital entrepreneurs, or small businesses
Traits
- You pick up problems that fall between teams without waiting for permission, and you follow them through until they're closed.
- You test a hypothesis against the evidence before you act, and you frame problems clearly enough that others trust your analysis.
- You protect the reputation every creator shares while staying fair and kind to the creator in front of you, and you help them understand the reasoning behind a decision.
- You turn what you learn into docs, templates, and training that others use, and you adjust how you teach to fit the audience.
- You hold a high bar for your work, and you push back respectfully, with data, when something puts our reputation at risk, even when Sales or leadership would prefer a different answer.
- You share in-progress work and risks early so the team can solve problems together.
WHAT WON'T SET YOU UP FOR SUCCESS
- Treating deliverability as a set of macros rather than an investigation that needs judgment
- Discomfort saying no to a creator or a teammate when our shared reputation is at stake
- Waiting for someone to assign you work when you can already see the problem
- Needing a fixed playbook, since our sending stack and processes are changing as we bring more sending in-house
- Keeping knowledge in your head instead of writing it down for the next person
- Preferring to work without AI tools
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 3 ($118,000 USD). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: onsite
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
Filevine is hiring a Legal Transformation Specialist for the Product Implementations Department. This team is vital to the retention and growth of firms using our software. In this role, you’ll bring your legal expertise to the implementation of LOIS Legal Research and LOIS Drafting, and beyond, helping law firms change how they research, draft, and deliver work.
What You'll Do
Lead the implementation of LOIS Legal Research and LOIS Drafting solutions for law firms using Filevine
Assess each firm’s practice areas, workflows, and document needs to configure LOIS solutions that fit how their attorneys and staff work
Train attorneys, paralegals, and firm staff on LOIS tools, including effective research approaches, drafting workflows, and responsible use of AI in legal practice
Manage the implementation process across a variety of customer accounts, keeping timelines, milestones, and expectations on track
Help firms build and refine templates, drafting playbooks, and workflows that match their standards and preferred work product
Maintain comprehensive knowledge of the Filevine family of products, with deep expertise in LOIS
Work with cross-functional teams (Product, Support, Sales, Customer Success) and partners to identify opportunities to improve adoption and customer outcomes
Relay customer feedback and real-world use cases to Product to help shape the LOIS roadmap
Assist in creating content as approaches and configurations mature into best practices (articles, videos, example builds), and present it to cross-functional teams and partners
Support other teams and roles as needed
Travel on-site to customer offices to launch and train on LOIS products.
What You'll Need
Juris Doctor (JD) from an accredited law school
Legal practice experience preferred
Experience with legal research platforms, document automation, or legal technology
Project management experience preferred
Assertive communicator who can make recommendations and instill confidence, including with attorneys and firm leadership
Exceptional curiosity and creative thinking to get to the root cause of a customer’s priorities
Quick learner of new technologies, including AI tools, and is self-motivated
Driver of change for more impactful solutions and customer outcomes at a fast-growing company
Ability to lead critical conversations
Ability to independently manage competing customer priorities and initiatives with limited structure
Qualifications
A curious mind that wants to know how it works and why it works; the type of person who can’t help but push a button to see what happens
Strong understanding of legal research methods and legal writing, and how attorneys vet and rely on work product
Strong interpersonal skills for building relationships with clients and collaborating with internal teams
Problem-solving skills to listen to a customer’s goals and concerns and recommend solutions on the fly
Comfort discussing AI accuracy, confidentiality, and professional responsibility concerns with attorneys
Adaptable to sudden changes, whether in a customer conversation or in overall business strategy
A confident, persuasive storyteller who uses pacing, emphasis, and tone to capture and hold an audience’s attention
Legal software administration experience is a plus but not necessary
In addition to the qualifications above, we expect our team members to have:
Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced, in-person environments
Adaptability to open-office layouts while staying focused and respectful of colleagues
Skill at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues
Ability to prepare and deliver dynamic storytelling demonstrations of LOIS and the Filevine suite
A consultative approach with prospective and current clients, working alongside sales reps to assess needs and determine requirements
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Location: Toronto; Europe; Canada; London; United States; New York; United Kingdom; Atlanta
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why This Role?
This role is the critical bridge that amplifies Cohere’s ability to execute from its deployed engineering teams into the partner ecosystem at scale. You will be the single point of influence who takes the high quality of our engineering delivery and extends it outward, ensuring that system integrator partners can deliver Cohere solutions with the same rigor, reliability, and innovation as our internal teams.
As an Adoption Specialist, you will design, build, maintain, and deliver certification programs that validate partner expertise across infrastructure and agentic domains. You will report functionally into Customer Education & Transformation, with a dotted line into the Forward Deployed Engineering teams (Infrastructure and agentic), ensuring that every certification, every training program, and every competency standard reflects the latest innovation and the highest standards of delivery.
We are seeking a unique individual: someone who is customer obsessed, has a background in infrastructure engineering with the technical grit and expertise to be a de facto member of the deployed engineering teams, while also bringing commercial acumen to scale these capabilities across the partner ecosystem. You will be the conduit between our internal engineering excellence and the broader market, and you will be the face of this program in front of partner networks and communities.
In this role, you will:
- Design, build, and maintain certification programs for system integrator partners across both infrastructure and agentic tracks, ensuring they reflect current technical realities and future innovation. This includes train-the-trainer programs with key system integrators that can certify on our behalf.
- Develop deep subject matter expertise in end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout. As well as assess infrastructure, security requirements, and data management practices.
- Develop deep subject matter expertise in applied AI across the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows
- Collaborate with Forward Deployed Engineering teams on a dotted line basis to ensure certification content stays current with product innovation and hands-on development.
- Collaborate with Product to ensure requirements are adapted into the core product.
- Create dynamic training programs and enablement assets that drive self-service enablement and partner competency, building educational content specifically for developers.
- Deliver the certification and education program publicly, serving as the face of this initiative to partner networks, partner communities, and customer communities, with the exposure and visibility that comes with representing Cohere’s technical excellence externally.
You may be a good fit if your experience covers the following areas:
- Execution flexibility in fast-paced environments, with the ability to work across infrastructure, and agentic areas.
- Infrastructure and cloud expertise including enterprise software deployment in private/hybrid cloud environments, production Kubernetes administration, Helm, DevOps practices, CI/CD pipelines, and version control.
- Agentic and LLM stack expertise encompassing production-grade Python software development, RAG and agentic applications using patterns like ReAct or Plan-and-Execute, and robust evaluation framework design.
- Developer relations and community engagement, including public speaking, presenting, with a natural comfort with visibility and being the face of technical initiatives.
- Experience building enablement or education content specifically for developers.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Warsaw
Workplace: OnSite
Role Highlights
- Title: Freight & Customs Clearance Specialist
- Department: Global Manufacturing Organization (Logistics)
- Reports to: Head of MAITE, Optics / Logistics Manager
- Location: Warsaw, Poland
- Type of Contract: Permanent
- Working model: On-site
- Security Clearance: Employment is subject to applicable security screening (incl. SUPO, where required)
About the role
ICEYE is looking for a Freight & Customs Clearance Specialist to manage international freight forwarding, customs compliance, and logistics operations supporting our manufacturing activities in Warsaw, Poland. Given the significant workload involving dual-use items, this is a key position responsible for cooperating with customs agencies and carriers to ensure seamless import/export clearance and timely deliveries.
You will manage end-to-end inbound and outbound freight flows, execute international trade compliance (including ITAR, EAR, and dual-use export controls), coordinate customs brokerage services, and oversee shipping documentation. You will work closely with Procurement, Production Planning, Quality, and external logistics partners to ensure all shipments arrive on schedule while adhering to compliance and budget requirements.
What you will do
- Oversee inbound and outbound logistics, including air, sea, and road freight forwarding, customs clearance, and carrier coordination.
- Execute full compliance with international trade regulations, dual-use items, ITAR, and EAR export controls.
- Manage relationships and operational workflows with external customs agencies (such as Customs Support Group/Rusak Business Services) and freight forwarders (such as Gebrüder Weiss).
- Prepare, verify, and archive essential shipping and customs documentation (e.g., AWB, SAD/ZC429, commercial invoices, DSK declarations).
- Ensure proper tariff classification (HS/CN codes), valuation, and origin determination for satellite components and specialized aerospace equipment.
- Monitor freight costs, duty payments, and customs duty guarantees, driving cost optimization and efficiency in transport activities.
- Coordinate specialized handling, shock-sensitive packaging, and transport requirements for high-value space hardware in accordance with AS9100 and ECSS standards.
- Mitigate logistics risks, supply disruptions, and customs delays through proactive tracking and contingency planning.
What we're looking for
Must haves:
- 3–5 years of hands-on experience in international freight forwarding, customs clearance, and shipping operations.
- Proven experience working in a structured production environment (Aerospace, Defense, Automotive, or Electronics).
- Strong expertise in customs procedures, EORI, SAD/ZC429, tariff classification, and dual-use item regulations.
- Experience handling international trade controls (ITAR, EAR, export licenses).
- Proficiency with ERP systems and WMS workflows.
- Strong command of MS Excel / Google Sheets for reporting and freight tracking.
- Fluency in English and Polish (essential for daily communication with local customs authorities and international stakeholders).
- Certification for dangerous goods transport by road, sea, and air (ADR, IMDG, IATA)
Application Process
- Screening with Talent Team
- Hiring Manager Interview
- Technical Case / Assessment
- Final Interview
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Location: Pittsburgh, PA
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read
our blog
to learn more.
About the role...
We’re hiring a Talent Mobility Specialist to help Duolingo’s global talent navigate immigration and relocation with clarity, care, and confidence. You will own the day-to-day operations of our Global Mobility program, manage immigration and mobility matters from assessment through completion, partner with candidates, Duos, and cross-functional teams, and oversee external providers. You’ll also improve policies, processes, and reporting so our programs stay compliant, competitive, and scalable as Duolingo grows globally.
🧠 You will...
Own the day-to-day operations of our Global Mobility program. Administer relocation policies, packages, eligibility, and exceptions consistently and efficiently. When something falls outside policy, bring a clear recommendation.
Manage employment-based immigration matters from initial assessment through filing, approval, and renewal, coordinating with employees, managers, Talent Acquisition, People Business Partners, Legal, and outside counsel.
Assess immigration and mobility needs for hiring, internal transfers, and changing business requirements, and advise partners on timelines, risks, costs, and available options.
Champion our mobility program with candidates. Partner with Talent Acquisition during the offer stage to walk candidates through their relocation package, answer their questions with confidence, and help them picture their move. This plays a real part in helping us close top talent.
Guide candidates and Duos through their immigration and relocation journey. Explain packages and processes, set clear expectations, coordinate key milestones, and communicate clearly at every stage, acting as a steady, empathetic point of contact through what is often a stressful transition.
Manage domestic and international relocation cases, including vendor coordination, service delivery, issue resolution, and post-move support.
Oversee immigration counsel and relocation and tax vendors, managing service delivery, SLAs/KPIs, costs, escalations, and performance. Use performance data and Duo feedback to hold partners accountable so every candidate and Duo gets timely, high-quality support.
Run business travel programs and onboarding-related logistics, making sure processes, communications, and vendor support run smoothly.
Monitor case progress, work authorization expirations, and policy requirements, escalate risks, and recommend appropriate actions.
Maintain accurate case records, process documentation, and reporting while protecting confidential employee information.
Use data to make our programs better. Track case volume, cycle times, mobility activity, spend, vendor performance, exceptions, recurring issues, and Duo feedback, and turn it into insight that informs workforce planning and finds ways to improve.
Develop and improve immigration and mobility policies, workflows, playbooks, communications, self-service resources, and training that support consistent decisions and a positive Duo experience.
Stay current on the immigration and mobility landscape, including regulatory and tax developments, market practices, and relocation trends, and use what you learn to keep our program compliant and competitive.
✅ You have...
5+ years of experience managing corporate immigration, global mobility, relocation, or related programs.
Working knowledge of U.S. employment-based immigration processes and experience coordinating cases with outside immigration counsel.
Experience managing domestic or international relocation cases and working with third-party mobility providers.
Ability to explain complex immigration and mobility requirements clearly to employees, candidates, managers, and People partners.
Strong case and project management skills, including the ability to manage multiple time-sensitive matters with accuracy and follow-through.
Sound judgment and discretion when handling confidential information and evolving regulatory requirements.
Experience using case data, service metrics, and employee feedback to identify risks and improve programs.
Strong cross-functional partnership skills and the ability to recommend practical solutions in complex or ambiguous situations.
⭐ Exceptional candidates will have...
Experience supporting immigration and mobility programs across multiple countries or regions.
Experience designing or scaling immigration, relocation, or global mobility policies and processes.
Experience managing immigration counsel, relocation providers, or other global mobility vendors.
Familiarity with immigration or global mobility case-management technology and HR information systems.
Experience supporting international transfers, permanent residency matters, or mobility-related tax and payroll coordination.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
$110,500
—
$149,500 USD
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Location: North Carolina - Raleigh
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£68,400-86,550 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our Customer Operations & Specialist Services teams⭐
We are recruiting for 4 opportunities across our Customer Operations and Specialist Services teams to join us as Senior Manager in Supplier Performance.
We are recruiting for 4 roles, with 1 to join us in each of the following areas: Complaints, VAIB (Vulnerability, Accessibility, Inclusivity and Bereavements), Financial Health and Core Customer Operations.
Outsourcing is key to enabling Monzo to meet its mission of making money work for everyone, as well as driving a cost efficient operation and delivering excellent customer service.
We are changing how we manage our relationships with our outsourcing partners by driving more responsibility and accountability through our Monzo domain leaders. We need a brilliant Seniors Managers to join this new oversight team, reporting directly to the Directors within each business area.
Partner management is moving right into the heart of our domains. You will be our eyes and ears on the ground, making sure our offshore outsource partners feel like a true extension of Monzo and not just an outsourced supplier. We ensure our partners are set up for success and deliver fantastic customer service.
🔑You’ll play a key role by...
You will act as the vital bridge between Monzo and our external partners to ensure they feel like a true extension of our team. You will drive both operational delivery and a brilliant customer experience. Working closely with our site leaders in South Africa, you will manage day to day service delivery while keeping a close eye on quality, customer satisfaction, and risk management. A key part of your role involves translating our strategic business goals into clear, actionable steps for the partner management team so they are fully equipped to succeed. You will support in domain forecasting and rolling out new processes to make sure they actually work on the floor. Ultimately, you will integrate our partner leaders into our regular performance reviews to foster a genuine one team mindset across the operation.
Leading a dedicated oversight team:
You will directly manage a Supplier Operations Partner who wil focus on Operational Delivery like SLAs, schedule adherence, Customer Experience, quality, and fixing the root causes of repeat contacts.
Managing the partnership day to day:
You will work directly with our outsourced partner Operations Managers to ensure the whole domain is delivering the service, customer satisfaction, quality and risk management we expect.
Acting as the translation layer:
You will turn our strategic business goals into practical, actionable steps for the outsouring management team. You will make sure they are equipped to succeed, rather than just telling them when they miss the mark.
Tracking and managing performance:
You will work alongside our partners to oversee all aspects of day to day service management, including handling risk events and stepping in to engage partners directly when performance drifts.
Forecasting and planning:
Alongside WFM you will raise and approve forecast requests and manage the end to end domain forecasting process for our partners.
Owning change execution:
You will handle the end to end definition and execution of change through our partners, ensuring any new processes or solutions are actually fit for purpose on the floor.
Integrating the teams:
You will support the domain Director to embed Teleperformance leaders into our existing domain performance review meetings, fostering a one team mindset.
🤩 We’d love to hear from you if…
You have proven track record of working closely with or managing global offshore partners and can manage to a customer experience, not just a commercial contract.
You are deeply analytical mindset with the ability to anchor decisions in rigorous data, translating complex metrics into robust business cases that secure senior stakeholder buy in.
You have a proven track record of leading through others and can influence, coach, and guide Managers who do not report directly to you.
You are brilliant at translating complex business goals into simple steps for frontline teams.
You zoom out when solving operational problems. Don’t just look at the operational team, always think about how your decisions impact the rest of the business.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £68,400-86,550 + equity + Incentive Awards tied to your performance
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Wisconsin - Elm Grove
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Wisconsin - Oconomowoc
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Wisconsin - Wauwatosa
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are looking for a skilled, tech-savvy Legal Operations Specialist to join our fast-paced legal team. As a core member of the department within a leading payment processing company, you will help drive operational excellence, scale our legal tech stack, and streamline workflows.
The ideal candidate helps bridge the gap between legal expertise, technology, and data-driven efficiency. You will be responsible for managing our complex contract ecosystems, optimising team collaboration tools, and leveraging Artificial Intelligence (AI) to design modern, automated legal processes.
Key Responsibilities:
- Legal Tech Stack & Automation Strategy: Support the administration, integration, and continuous improvement of our legal technology tools, with a heavy emphasis on Contract Lifecycle Management (CLM) systems.
- Atlassian Ecosystem: Support the legal department's Jira infrastructure. This includes assisting with the design, maintenance, and optimisation of workflows in Jira Service Management (JSM) for legal intake, helping manage Jira Spaces, and building out a comprehensive, user-friendly knowledge base in Confluence.
- AI & Process Engineering: Proactively identify opportunities to embed AI and machine learning tools into everyday legal operations, supporting the development and implementation of AI-driven efficiencies (e.g., automated contract review, AI search optimisation, legal operations chatbots, and automated triaging) to help reduce cycle times.
- Workflow Optimisation: Evaluate existing legal processes, identify bottlenecks in the payment processing legal pipeline (e.g., merchant agreements, vendor contracts, regulatory tracking), and engineer streamlined, scalable workflows.
- Data Analytics & Reporting: Design dashboards and generate metrics within Jira and CLM tools to track legal spend, turnaround times, contract volumes, and team capacity. Present actionable insights to legal leadership.
- Vendor & Resource Support: Help manage relationships with legal tech vendors (e.g. Brightflag) and ensure the team is maximising the value of industry resources (e.g., CLOC, ACC).
Required Experience & Qualifications
- Minimum of 1 year of experience in Legal Operations, ideally within a fintech, payment processing, or highly regulated corporate environment.
- Experience working with enterprise CLM systems (e.g., Ironclad, LinkSquares, Icertis, or Conga), including template building and workflow routing.
- Good working knowledge of Jira, specifically designing custom workflows, queues, and SLAs in JSM, helping manage Jira Spaces, and structuring documentation in Confluence.
- Experience using generative AI tools, prompt engineering, or AI-backed legal tech features to build efficiencies, automate repetitive tasks, and analyse legal data.
- General understanding of the legal operational challenges unique to payment processing, financial services, or tech companies.
Preferred Skills & Core Competencies
- Tech-Forward Mindset: Instead of simply using tools, look for ways to make them talk to each other. Experience with integrations (APIs, Zapier) is a massive plus.
- Problem-Solving & Agility: Ability to thrive in a high-volume, rapidly changing corporate environment.
- Project Management: Strong organisational skills with a proven ability to manage and support multiple tech implementation projects simultaneously (PRINCE2 qualification a plus, but not necessary).
- Collaboration & Communication: Exceptional ability to translate complex technical or legal requirements into clear, user-friendly processes for cross-functional stakeholders such as Product, Sales and Compliance.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Щёлково
Workplace: В офисе
О компании
МТС — лидер технологий. Мы развиваем телеком, цифровые и финансовые сервисы для тех, кто хочет не зависеть от обстоятельств и стремится действовать умнее в новых условиях. Наши технологии меняют пользовательский опыт и задают направление развития всей индустрии.
Обязанности
принимать заявки на подключение и продавать домашний интернет и цифровое ТВ;
размещать рекламные материалы;
предлагать дополнительные услуги (устройства Умный дом, роутеры, сим-карты).
Требования
кандидата, который легко находит общий язык с людьми и быстро учится.
Условия
высокий уровень дохода: ставка за размещение рекламы, фиксированная ставка за каждую продажу + бонус за объём услуг;
гибкий график работы на полный или неполный день;
работа рядом с домом, без привязки к офису;
официальное оформление;
развитие в командах профессионалов и опытный наставник, готовый делиться опытом;
непрерывное развитие — доступ к курсам и вебинарам корпоративного университета и онлайн-библиотеке;
карьерный рост реален: каждый год 37% наших сотрудников вырастают внутри компании.
- Investigate and resolve complex technical issues related to payment transactions, products, and integrations. - Analyse logs, transaction data, API requests and responses, and system behaviour to identify root causes.
ГибридmiddleLimassol
УдалённоUnited States; Canada; Australia; New Zealand; United Kingdom
seniorUnited States, Remote; Remote (Prefer Mountain and Pacific time zones)
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory; For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue
ОфисСША; Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite
УдалённоToronto; Europe; Canada; London; United States; New York; United Kingdom; Atlanta; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
ОфисWarsaw
Pittsburgh, PA; We’re hiring a Talent Mobility Specialist to help Duolingo’s global talent navigate immigration and relocation with clarity, care, and confidence; Administer relocation policies, packages, eligibility, and exceptions consistently and efficiently; Partner with Talent Acquisition during the offer stage to walk candidates through their relocation package, answer their questions with confidence, and help them picture their move; Guide candidates and Duos through their immigration and relocation journey; Manage domestic and international relocation cases, including vendor coordination, service delivery, issue resolution, and post-move support; Oversee immigration counsel and relocation and tax vendors, managing service delivery, SLAs/KPIs, costs, escalations, and performance; Stay current on the immigration and mobility landscape, including regulatory and tax developments, market practices, and relocation trends, and use what you learn to keep our program compliant and competitive; 5+ years of experience managing corporate immigration, global mobility, relocation, or related programs; Experience managing domestic or international relocation cases and working with third-party mobility providers; Experience designing or scaling immigration, relocation, or global mobility policies and processes; Experience managing immigration counsel, relocation providers, or other global mobility vendors