Sr. Payroll Operations Specialist

Location: United States, Remote Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Payroll Operations Specialist Remote Role Summary Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization. This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders. The position requires hands-on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement. What You’ll Be Doing: Payroll Operations Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion. Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr. Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments. Proactively identify and resolve payroll discrepancies, operational risks, and processing delays. Process Coordination and Collaboration Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility. Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions. Collaborate with regional and global stakeholders to resolve issues and improve payroll processes. Partner with technical teams on system-related issues, business requirements, and user acceptance testing. Employee Support and Continuous Improvement Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution. Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution. Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows. Identify recurring issues, support root cause analysis, and implement process improvements. Compliance and Controls Apply US and Canadian payroll regulations and established company policies. Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements. Maintain accurate payroll documentation, procedures, and records. What We’re Looking For: 7+ years of progressive payroll experience supporting US and Canadian payroll operations. Hands-on experience with Dayforce Payroll and Workday HCM ; Dayforce Workforce Management experience preferred. Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies. Experience supporting international assignees or cross-border payroll activities. Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines. Experience working collaboratively within a regional payroll team in a global organization. Strong analytical, Excel, problem-solving, and communication skills. Experience with payroll audits, case management, process improvement, and performance metrics. Familiarity with AI and automation tools to improve payroll efficiency and accuracy. Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred. Measures of Success Accurate, timely, and compliant payroll delivery. Effective prioritization and proactive resolution of operational issues. Strong collaboration across regional and global teams. Continuous improvement in payroll accuracy, efficiency, and employee service. Consistent adherence to payroll controls and compliance requirements. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $135,900 — $203,900 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.