Role Overview
The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs).
This role is a high-judgment governance function that moves beyond traditional scheduling and intraday monitoring.
It translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations.
You should be exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.
What You'll Do:
— Translate multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
— Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
— Analyze demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantify their exact capacity and dollar impact.
— Partner directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.
— Draft concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.
— Conduct deep-dive root-cause analyses whenever operational actuals deviate from capacity plans, and establish corrective action paths.
— Standardize capacity planning frameworks, modeling templates, and operating standards across LOBs.
— Maintain deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.
What We're Looking For:
— Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.
— Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.
— Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.
— Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back-tested data, and align Finance, Product, and Operations leadership without formal authority.
— Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, isolating what materially matters without requiring step-by-step direction.
WFM Analyst Profile:
Strong core WFM domain expertise with a strategic/Ops spike.
This is not a generalist role and not a passive, traditional scheduler role.
Hiring Process:
Application
Diagnostic Case Study
Case Study Interview - Technical & Capacity
Executive Judgement & Strategic Interview
Culture Interview (People Ops)
Offer
Обязанности Ваша задача — увеличивать продажи женской одежды и белья на Wildberries (основная площадка) и Ozon за счет органики и платной внутренней рекламы. Объем работы: От 100 артикулов в продвижении (категория А — 40–50, В — 30–40, С — около 20);
Задачи:
— Планирование, управление и проведение мероприятий и активностей для разработчиков, включая B2B конференции, выставки, митапы, хакатоны и выступления.
— Тесное сотрудничество с директором по маркетингу и командой Developer Relations для создания онлайн и офлайн мероприятий от концепции до реализации.
— Ведение стратегии мероприятий, логистики и организации на площадке для событий, связанных с запуском крупных платформ (например, Apple WWDC, Google I/O).
— Работа с партнерствами и спонсорскими обязательствами на мероприятиях.
— Поиск и переговоры с площадками и поставщиками услуг (строители стендов, AV, креативное производство, отели и др.).
— Ведение и контроль бюджета мероприятий в разных валютах и регионах.
— Сотрудничество с маркетинговыми командами для разработки кампаний, включая лендинги, email-маркетинг и соцсети.
— Управление списками мероприятий на сайте Xsolla и регистрационных платформах (Splash, Luma).
— Работа с креативными командами для подготовки материалов и брендированных активов для разработчиков.
— Координация сессий выступлений, воркшопов и панелей с участием Developer Relations, Product и внутренних команд.
— Поддержка проведения демонстраций продуктов и технических презентаций на мероприятиях.
— Подготовка брифингов, расписаний и отчетов по мероприятиям.
— Отслеживание лидов, аналитики вовлеченности и ROI с использованием CRM.
— Исследование новых мероприятий, оценка спонсорства и стратегические рекомендации.
— Готовность к международным командировкам для контроля проведения мероприятий и представления компании.
Требования:
— Опыт работы в управлении мероприятиями или experiential marketing от 3 лет, желательно в игровой, технологической или софтверной индустрии.
— Интерес или опыт работы с developer relations, advocacy или техническими сообществами.
— Понимание мотивации разработчиков без необходимости писать код.
— Умение управлять глобальными мероприятиями с учетом региональных особенностей и бюджетов.
— Сильные навыки проектного менеджмента и организации, способность одновременно вести несколько проектов.
— Отличные коммуникативные навыки для работы с техническими и бизнес-стейкхолдерами.
— Креативность и способность быстро принимать решения.
— Внимание к деталям, качеству и соответствию бренду.
— Владение Google Workspace; опыт работы с Jira и Confluence приветствуется.
— Знание платформ для регистрации и маркетинга мероприятий, таких как Splash и Luma.
— Готовность к международным поездкам и гибкому графику для поддержки разных часовых поясов.
Условия:
— Зарплата 100,000 – 125,000 USD в год (указана для Лос-Анджелеса, может варьироваться в зависимости от локации и опыта).
— Возможность удаленной работы.
— Программа льгот, включающая 100% оплату медицинского, стоматологического и офтальмологического страхования компанией.
— Неограниченный гибкий отпуск.
— Индивидуальная дорожная карта развития карьеры.
— Профессиональное развитие через обучение и образовательные возможности.
Онлайн-школа английского языка, работающая удалённо, ищет ассистента для организации расписания, коммуникаций и текущих задач. В обязанности входит управление расписанием занятий преподавателей и учеников в Google Календаре, ответы на сообщения учеников в VK и Telegram с перенаправлением сложных вопросов преподавателю, помощь в подготовке учебных материалов, публикация 2–3 постов в неделю по готовому контенту, ведение простой отчётности по посещаемости и оплатам в Google Таблицах, а также выполнение мелких поручений руководителя. Требуется уверенное владение ПК, Google Документами и Таблицами, грамотная письменная речь, ответственность, пунктуальность и базовые навыки работы с соцсетями. Опыт работы не обязателен, но приветствуется. Работа полностью удалённая, занимает 2–3 часа в день с гибким графиком, что позволяет совмещать с учёбой. Оплата составляет 28 000 рублей плюс премия до 10 000 рублей за выполнение плана. Отбор включает тестовое задание и испытательный срок в 2 недели.
Компания ggsel, являющаяся одним из ведущих маркетплейсов цифровых товаров в СНГ с 2017 года и имеющая более 6 миллионов пользователей ежемесячно, ищет старшего модератора для своей команды. В обязанности входит экспертиза игровых ценностей, валюты, предметов и RMT, контроль качества решений модераторов и пересмотр сложных случаев, а также поддержка продавцов в нестандартных ситуациях. Кандидат будет заниматься аналитикой направления, включая работу с данными и метриками для выявления причин проблем, развитием правил и процессов, управлением командой через постановку задач, проведение 1:1 и предоставление обратной связи, наставничеством и адаптацией новых сотрудников, координацией задач с другими отделами, а также автоматизацией процессов с использованием Google Sheets и Excel. Требуется опыт в модерации или контроле качества контента, понимание игровых экономик и RMT, способность принимать решения в сложных ситуациях, инициативность и системное мышление, умение работать с большими объемами данных и формулировать гипотезы, опыт управления командой, продвинутые навыки работы с Excel и Google Sheets, а также наличие ПК и стабильного интернета. Дополнительным преимуществом будет опыт разработки инструкций и регламентов, знание авторского права и товарных знаков, опыт работы с жалобами правообладателей и chargeback, а также широкий кругозор в игровой индустрии. Предлагается удаленная работа из любой точки мира, конкурентоспособная зарплата с перфоманс-ревью дважды в год, график 5/2 с плавающими выходными и рабочим временем с 10:00 до 18:00 по МСК, возможности профессионального развития и оплаты обучения, а также влияние на процессы и возможность стать экспертом в своем направлении.
Ведение соц.сетей: формировать контент-план, писать тексты, оценивать результаты, обновлять данные сайта. Запускать продвижение бренда и локальные лидогенерации: работать совместно с sales, изучать рынок и конкурентов, предлагать активности на целевые аудитории, выбирать каналы и инструменты продвижения, запускать и оценивать результаты.
Ищем самостоятельного Game Producer / Designer, который умеет быстро создавать мобильные игры с помощью AI-инструментов — от идеи до релиза. Создавать один играбельный прототип в неделю (casual, idle, puzzle, hybrid-casual).
▫️Анализировать воронку первичных клиентов: от первого контакта с рекламой до оформления продукта и выдачи. ▫️Оценивать эффективность рекламных кампаний, источников трафика и партнерских сетей.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a
Manager, Customer Success
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success,
, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Ukraine
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for a highly organized and creative Instructional Designer to help us bring exceptional online learning experiences to life. If you're passionate about education, thrive in a collaborative environment, and enjoy turning ideas into impactful courses, we'd love to meet you.
Why This Role Is Different
At ELVTR, you'll work at the intersection of education, innovation, and collaboration. You'll partner with industry-leading instructors and cross-functional teams to develop engaging online courses that help professionals around the world advance their careers.
From the earliest stages of course planning through production and launch, you'll play a key role in ensuring every learning experience meets our high standards for quality, relevance, and learner engagement.
You'll Love This Role If You:
Enjoy managing projects from concept to completion
Thrive in a fast-paced, collaborative environment
Are highly organized and detail-oriented
Love working with experts and helping bring their knowledge to life
Enjoy solving problems and finding creative solutions
Stay curious about learning, education, and emerging technologies
Believe education has the power to transform careers and lives
What You'll Do
Coordinate the end-to-end production of live online courses, from planning through launch
Conduct market research and help define course objectives, learning outcomes, and target audiences
Manage production timelines, priorities, and deliverables to ensure projects stay on schedule
Partner closely with instructors, guiding them through course preparation and rehearsals
Collaborate with Marketing, Creative, Sales, and Student Success teams to deliver high-quality learning experiences
Review course materials, marketing content, and sales collateral for clarity, accuracy, and educational value
Identify and resolve production challenges while maintaining project momentum
Stay informed about industry trends, instructional design best practices, and emerging learning technologies
Continuously share ideas and feedback to improve our courses and production processes
Requirements
Experience in instructional design, course production, project management, or a related field
Excellent organizational and project management skills with the ability to manage multiple priorities
Strong analytical thinking and creative problem-solving abilities
Outstanding English communication skills, both written and spoken
Comfortable collaborating with senior professionals and subject matter experts
Ability to work independently while thriving in a remote, collaborative environment
Flexibility to collaborate across multiple time zones
Passion for education, lifelong learning, and creating engaging learning experiences
Experience with online education or EdTech is a plus
Benefits
Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another instructional design role—if you want to collaborate with industry experts, create meaningful educational experiences, and make a lasting impact on learners around the world—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: South Africa
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for a highly organized and creative Instructional Designer to help us bring exceptional online learning experiences to life. If you're passionate about education, thrive in a collaborative environment, and enjoy turning ideas into impactful courses, we'd love to meet you.
This is a full-time, remote role for candidates based in South Africa.
Why This Role Is Different
At ELVTR, you'll work at the intersection of education, innovation, and collaboration. You'll partner with industry-leading instructors and cross-functional teams to develop engaging online courses that help professionals around the world advance their careers.
From the earliest stages of course planning through production and launch, you'll play a key role in ensuring every learning experience meets our high standards for quality, relevance, and learner engagement.
You'll Love This Role If You:
Enjoy managing projects from concept to completion
Thrive in a fast-paced, collaborative environment
Are highly organized and detail-oriented
Love working with experts and helping bring their knowledge to life
Enjoy solving problems and finding creative solutions
Stay curious about learning, education, and emerging technologies
Believe education has the power to transform careers and lives
What You'll Do
Coordinate the end-to-end production of live online courses, from planning through launch
Conduct market research and help define course objectives, learning outcomes, and target audiences
Manage production timelines, priorities, and deliverables to ensure projects stay on schedule
Partner closely with instructors, guiding them through course preparation and rehearsals
Collaborate with Marketing, Creative, Sales, and Student Success teams to deliver high-quality learning experiences
Review course materials, marketing content, and sales collateral for clarity, accuracy, and educational value
Identify and resolve production challenges while maintaining project momentum
Stay informed about industry trends, instructional design best practices, and emerging learning technologies
Continuously share ideas and feedback to improve our courses and production processes
Requirements
Experience in instructional design, course production, project management, or a related field
Excellent organizational and project management skills with the ability to manage multiple priorities
Strong analytical thinking and creative problem-solving abilities
Outstanding English communication skills, both written and spoken
Comfortable collaborating with senior professionals and subject matter experts
Ability to work independently while thriving in a remote, collaborative environment
Flexibility to collaborate across multiple time zones
Passion for education, lifelong learning, and creating engaging learning experiences
Experience with online education or EdTech is a plus
Benefits
Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another instructional design role—if you want to collaborate with industry experts, create meaningful educational experiences, and make a lasting impact on learners around the world—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
1Password is looking for a Staff GTM Engineer to join our Revenue Operations (RevOps) team and design, build, and scale Artificial Intelligence (AI)-powered workflows across sales, marketing, and Customer Success (CS). You’ll connect business strategy, analytics, and engineering to turn go-to-market challenges into reliable solutions that improve efficiency, intelligence, customer experience, and cost to serve. Reporting to the VP, Revenue Operations, this role is remote in the United States or Canada.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
• 6+ years of experience applying business strategy to go-to-market challenges, whether in Revenue Operations, sales, consulting, or a related function.
• Analytics experience in data, go-to-market, marketing, solutions engineering, or a similar field, with the ability to turn insights into action.
• Strong technical experience with Python, Structured Query Language (SQL), Application Programming Interface (API) integrations, and automation across Software as a Service (SaaS) tools.
• Experience applying AI to business workflows, governance, infrastructure, or operational processes.
• Understanding of data enrichment, revenue automation, sales intelligence, and the systems that support sales, marketing, and Customer Success teams.
• Experience with tools such as Clay, Apollo, ZoomInfo, Clearbit, 6sense, Demandbase, LeadIQ, Instantly, Smartlead, Zapier, Tableau, Looker, Qlik Sense, MicroStrategy, Domo, ThoughtSpot, Salesforce, HubSpot, Gong, or Outreach.
• Experience deploying internal tools or applications using platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Retool, Streamlit, Slack bots, Git, vector databases, or similar technologies.
What you can expect:
• Design and implement AI-powered solutions across go-to-market tools and workflows.
• Partner with Revenue Operations and go-to-market leaders to identify, evaluate, and prioritize high-impact AI use cases.
• Build automations for data enrichment, lead scoring, summarization, routing, sales intelligence, and related revenue workflows.
• Develop Python scripts, internal APIs, and integrations that connect and streamline SaaS platforms.
• Integrate and evaluate third-party AI and automation platforms such as OpenAI, LangChain, Zapier, and Tray.
• Help establish scalable, reliable, and well-governed AI workflows and infrastructure.
• Document solutions, communicate technical recommendations clearly, and stay current on emerging AI applications for go-to-market teams.
USA-based roles only: The annual base salary for this role is between $139,000 USD and $166,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $124,000 CAD and $166,00 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: London, United Kingdom
Workplace: hybrid
About The Role:
We're looking for a Lead/Head of Transaction Monitoring (Enterprise) to own how Paysend detects suspicious activity across all products, corridors and payment methods, and to lead the TM Enterprise Program that modernises it.
Objective and Key Results
Objective (Q4 2026):
AI-Powered Enterprise Financial Crime: build scalable, risk-based transaction monitoring
Enterprise clients can submit legitimate transactions with minimal friction, suspicious transactions are correctly identified and declined, unnecessary RFIs are minimised, and transaction-monitoring performance is measurable and continuously optimised.
Metrics clearly separate client-generated risk, Financial Crime controls and downstream payout execution, so TM declines are not confused with prefunding, network or technical failures, and stages reconcile without double-counting.
Key Results you will be accountable for
% Confirmed Fraud Rate of Enterprise-Initiated Transactions:
Confirmed fraud transactions divided by total enterprise-initiated transactions, broken down by client, typology, transaction type and destination, and confirmed vs. suspected fraud. Gives clients an evidence-based view of the quality of the volume they submit.
% Legitimate Transaction Straight-Through Processing Rate:
Legitimate transactions processed without an RFI divided by total legitimate transactions submitted. The central measure of balance between risk protection and customer friction.
% Enterprise TM Decision Quality:
Combines confirmed-fraud prevention rate (stopped before payout), false-positive rate, and control coverage of material enterprise TM risks by documented, approved and tested controls.
% Enterprise TM Investigation Efficiency:
Median RFI time to resolution, % resolved within SLA, % with a clear documented decision, % outstanding beyond SLA, and RFI backlog and ageing.
What you will own
KRs and Initiatives:
Own and deliver the Enterprise TM KRs and Initiatives, from definition and prioritisation through delivery, measurement and reporting to senior leadership.
TM Enterprise Program:
Lead the TM Enterprise Program end to end: scope, roadmap, milestones, budget, dependencies, risks and governance.
TM framework:
Own the enterprise-wide TM framework: scenario and rule coverage, thresholds, risk-based calibration, model governance and the rule lifecycle (design, test, tune, retire).
Effectiveness and KPIs:
Own the KPI and MI framework for detection effectiveness, alert quality, false positives, SAR/STR conversion, alert volumes, SLAs and team productivity.
Regulatory assurance:
Ensure TM meets AML/CTF and regulatory expectations across all licensed jurisdictions, and own TM readiness for audits, regulator reviews and partner due diligence.
Team leadership:
Build, lead and develop a high-performing TM team spanning analysts, rule owners and data/automation specialists.
What you'll do
Define strategy and OKRs:
Set the enterprise TM strategy and multi-year roadmap, aligned to company OKRs and Paysend's financial crime risk appetite; translate it into measurable KRs and a prioritised initiative portfolio.
Drive delivery:
Lead initiative delivery as accountable owner: run planning, steering committees and status reporting; remove blockers, manage trade-offs and escalate material risks early.
Strengthen detection:
Oversee translation of typologies, risk assessments and regulatory change into detection scenarios and rules; ensure backtesting, simulation and impact measurement happen before release.
Optimise performance:
Drive tuning using alert, case and SAR feedback to improve catch rate and reduce noise, with clear trade-off thinking across risk, cost and customer friction.
Automate and scale:
Replace manual analysis and reporting with scalable pipelines and self-serve dashboards; apply advanced analytics and ML-based anomaly detection where they add value.
Collaborate:
Partner across the business:
Product and Engineering:
requirements, data needs, TM platform and rules-engine enhancements.
Compliance and MLRO:
policy alignment, risk assessments, regulatory reporting, audits and regulator engagement.
Network and Partners:
Visa and Mastercard program requirements, thresholds and monitoring; bank and partner due diligence.
Operations and Investigations:
alert-handling workflow, feedback loops, capacity and quality.
Data and Analytics:
data quality, lineage, model validation and reporting.
Govern and report:
Run the TM governance cadence: rule-change approvals, performance reviews, documented decisions and rationale, and regular reporting to senior management and committees.
Stay ahead of regulation:
Stay current on AML/CTF regulation, FATF guidance, PSD2/SCA and card scheme rules, and embed changes into controls and the roadmap.
Manage vendors and budget:
Manage vendor, tooling and budget for TM platforms, data sources and analytics.
What you'll need
Substantial experience in transaction monitoring and AML/financial crime, ideally in fintech, payments, money transfer or high-volume B2C, including leading a TM function or a large TM transformation.
Proven track record owning OKRs/KRs and delivering multi-stream programs or initiatives, with strong planning, prioritisation and senior stakeholder management.
Deep knowledge of TM scenario and rule design, tuning, threshold calibration, model governance and effectiveness testing, including backtesting and below-the-line testing.
Strong understanding of AML/CTF regulation and expectations (e.g., FCA, EU AMLD/AMLR, FATF) and experience supporting regulator and auditor reviews across multiple jurisdictions.
Solid grasp of fraud and financial crime typologies in cross-border payments, and awareness of emerging trends.
Working knowledge of Visa and Mastercard monitoring programs and payment methods (cards, tokenization, Apple Pay, Google Pay, A2A, wallets).
Data fluency: able to interrogate SQL/BI outputs, define KPIs and challenge analytical approaches; understanding of modern data platforms and automation.
Experience leading and developing teams, including hiring, coaching and building clear ownership models.
Ownership mindset: you spot problems, propose solutions and see them through without waiting to be asked.
Clear communication and documentation, able to explain risk and data-driven decisions to technical and non-technical stakeholders, including executives.
Nice to have
Experience with rules engines, decisioning platforms or TM vendor solutions (selection, implementation, migration).
Experience applying advanced anomaly detection (statistical, unsupervised or machine learning) to AML and fraud use cases, including model risk management.
Hands-on SQL/Python background and experience building BI dashboards (Looker, Tableau, Power BI or similar).
Familiarity with how financial crime operations run day to day, including case management and SAR/STR filing.
Relevant certifications such as ACAMS, ICA or equivalent.
What you'll achieve
First 3 months
Understand our products, corridors, TM framework, rules engine, data landscape and current KR/Initiative portfolio.
Assess current TM coverage, effectiveness and regulatory exposure; identify the highest-priority gaps.
Build relationships across Compliance, Product, Engineering, Network, Operations and Data.
Confirm the TM Enterprise Program plan, governance and a baselined KR scorecard.
By 6 months
Run the TM Enterprise Program on an agreed roadmap with clear ownership, milestones and steering cadence.
Launch a reliable KPI and MI suite for detection effectiveness, alert quality and team throughput.
Deliver the first material coverage and tuning improvements, with documented performance reviews.
Have the team structure and key hires in place.
By 12 months
Deliver the committed KRs and Initiatives, with measurable gains in detection effectiveness, false positive rate and operational efficiency.
Be the recognised owner of enterprise TM, with a clean audit and regulator-ready evidence trail.
Have introduced new detection approaches and automation that strengthen our compliance posture and scale with growth.
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
УдалённоLos Angeles
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