Вакансии

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. It offers an advanced enterprise search evolving into a full-scale Work AI ecosystem with intelligent Search, AI Assistant, and scalable AI agents on a secure, open platform. It supports over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, enabling organizations to govern, scale, and customize AI without vendor lock-in or costly implementation cycles. Glean redefines how enterprises find, use, and act on knowledge through its Enterprise Graph and Personal Knowledge Graph, delivering personalized, context-aware responses. Its AI agents automate work across teams by accessing broad data sources, resulting in measurable business impact such as faster onboarding, increased productivity, and smarter decisions. Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean serves customers across 50+ industries with 1,000+ employees in 25+ countries, integrating with platforms like Microsoft Teams, Zoom, ServiceNow, Zendesk, and GitHub. About the Role: Glean seeks an Enterprise Account Executive to drive new business and expand relationships within large enterprise accounts. Responsibilities include landing and managing multi-million dollar global accounts using Glean’s AI technology and knowledge graph to deliver business outcomes. You will: — Source and close new logos within a territory — Navigate complex organizations to identify executive sponsors and champions — Understand customer business objectives and perform value-driven sales cycles — Collaborate internally to advance deals and ensure customer success — Consistently deliver ARR revenue targets using a metric-based approach — Develop and execute sales strategies to generate pipeline and predictable bookings — Provide timely input to corporate functions — Create ROI and business justification reports based on data — Run tight POCs based on business success criteria About you: — 6+ years of closing experience in sales with a top performer track record — Ability to learn, pitch, and demonstrate a highly technical product in a fast-changing environment — Proven success closing complex deals and selling into complex organizations — Experience uncovering greenfield opportunities and building new territories — Experience building relationships and selling face-to-face to C-level executives — Knowledge of best-of-breed software, technical understanding of integrations, APIs, infrastructure management, security, and analytics — Experience selling technical SaaS and cloud-based software solutions — Basic understanding of search infrastructure is a plus — Experience working with multiple teammates including SEs, BDRs, PMs, Executives, and Engineers — Familiarity with target account selling, solution selling, and methodologies like MEDDIC and Challenger is a plus Location: This role is remote but requires the candidate to be based in Chicago. Compensation and Benefits: OTE range is $250,000 - $300,000 annually, determined by location, level, knowledge, skills, and experience. Some roles may be eligible for variable compensation, equity, and benefits. Benefits include competitive compensation, Medical, Vision, Dental coverage, generous time-off, 401k plan contributions, home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches. Diversity and Inclusion: Glean is committed to an inclusive and diverse company, not discriminating based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. AI-First Mindset: AI fluency is core to Glean’s work culture. The interview process includes an AI-focused exercise or discussion to assess candidates' approach to AI integration in their role. Global Data Privacy Notice: Applicants agree to data processing as per Glean’s Privacy Policy and Applicant Arbitration Agreement by submitting their application.

Задачи: — Быть экспертом по управлению сервисами (инцидент-менеджмент, дежурства, IDP, управление работой, автоматизация рабочих процессов, Agent Builder и операционная автоматизация) для команд адвокации и инженерных команд Datadog — Создавать контент в различных форматах для укрепления репутации Datadog как лидера в DevOps, мониторинге, наблюдаемости и безопасности: демонстрации, публичные выступления, блоги, документация, вебинары, open source, исследовательские отчёты и др. — Сотрудничать с командами продуктовых инженеров для создания убедительных демонстраций и обучать внутренние инженерные команды эффективной коммуникации и презентациям — Взаимодействовать с open source сообществами для продвижения ключевых сообщений на рынке и разработки новых интеграций для Datadog — Вносить вклад в продукт через обратную связь (ошибки или предложения по улучшению продукта), документацию или код Требования: — Около 5+ лет опыта работы платформенным инженером, инженером по надёжности сайта, DevOps-инженером или разработчиком ПО с практическим опытом дежурств и реагирования на инциденты, а также эксплуатации производственных систем в сложных ИТ-средах — Глубокое понимание основных практик управления сервисами (инцидент-менеджмент, дежурства, постинцидентные обзоры, SLO), опыт работы с инструментами Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex или аналогичными, умение решать операционные задачи в организациях разного размера — Страсть помогать командам решать организационные, а не только технические проблемы, и опыт широкого распространения своих знаний — Около 2+ лет опыта в сторителлинге и создании привлекательного контента: письменные материалы, выступления на конференциях (SREcon, DevOpsDays, SREday), проведение воркшопов, стримы, видеозаписи, участие в open source и мероприятиях сообщества — Наличие публичных примеров написанных материалов, блогов, демонстраций или записей презентаций на технические темы — Уверенное владение как минимум одним языком сценариев и программирования (Node.js, Python, Go, bash) и опыт работы с API и современными инфраструктурами, такими как IaaS и контейнеры — Самостоятельное изучение новых технологий и языков Плюсы: — Практический опыт работы с ITSM-платформами (ServiceNow, Jira Service Management) — Активное участие в сообществах SRE, DevOps или инцидент-менеджмента Условия: — Удалённая работа Datadog ценит разнообразие и поощряет кандидатов, желающих развивать свои навыки, даже если они не соответствуют всем требованиям с первого дня.

Location: India; Remote We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Position Summary The Senior Procure-to-Pay (P2P) Representative is a key member of the Americas Finance Shared Services organization, responsible for supporting and optimizing end-to-end Procure-to-Pay operations across North America and Latin America. This role serves as a primary liaison between business stakeholders, suppliers, outsourced service providers (where applicable), and internal finance teams to ensure efficient, compliant, and customer-focused P2P processes. The position plays a critical role in maintaining strong internal controls, driving process improvements, company policies, SOX requirements, and best practices supporting supplier and stakeholder relationships, and ensuring adherence. Key Responsibilities • Support end-to-end Procure-to-Pay processes including purchase requisitions, purchase orders, invoice processing, supplier maintenance, payment support, and expense management. • Act as a subject matter expert for P2P processes and systems. • Partner with outsourced service providers and internal teams to ensure service levels and compliance. • Monitor and resolve escalated invoices, payment, and supplier issues. • Support month-end and year-end close activities related to Accounts Payable. • Assist with reconciliation of AP subledger balances and discrepancy resolution. • Ensure compliance with SOX controls, company policies, and procurement procedures. • Support internal and external audits. • Maintain approval matrices, signatory authorities, and workflow governance documentation. • Serve as a key point of contact for suppliers and business stakeholders. • Identify opportunities for process improvement and automation. • Support KPI reporting, analytics, and finance transformation initiatives. • Develop and maintain process documentation and training materials. • Perform other duties and special projects as assigned. Qualifications Education: • Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, or related field preferred. Experience: • 3–5 years of experience in Procure-to-Pay, Accounts Payable, Shared Services, Finance Operations, or related functions. • Experience working within a multinational organization or shared services environment. • Experience supporting ERP-based financial processes. Technical Skills • SAP S/4HANA, SAP ECC, Oracle, Workday, or similar ERP systems. • Advanced Microsoft Excel skills. • Microsoft Office Suite proficiency. • Experience with workflow and invoice management systems. • Preferred: BlackLine, Coupa, Ariba, Concur, ServiceNow, Power BI. Competencies • Customer Focus • Business Partnership • Accountability • Attention to Detail • Continuous Improvement Mindset • Analytical Problem Solving • Process and Controls Orientation • Effective Communication • Collaboration and Teamwork • Adaptability and Change Agility • Results Orientation • Stakeholder Management Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior People Technology Analyst - Talent Acquisition About the job This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle.The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to design and optimize technology solutions anchored around Greenhouse. While Greenhouse serves as the primary system of record for global hiring, the role will also oversee connected tools within the recruit-to-hire lifecycle, including Workday, Eightfold, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing platforms. Responsibilities In this role, you’ll: Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications. Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved. Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention. Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank. Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding. Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects. Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack. Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications. Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs. Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements. Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred. 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications. Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms. Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation. Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs. Experience with configuration, testing, and implementation of HR technology systems. Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders. Ability to manage multiple projects and priorities in a fast-paced environment. Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance. Desired: 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications. Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow. Experience with data analytics and reporting tools specifically related to talent acquisition systems. Location This role will be remote and based in the East Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. Based in the San Francisco Bay area, California: $137,520 - $171,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until 01/01/2027, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Задачи: — Обработка запросов и отзывов клиентов B2B через телефон и email с использованием Salesforce, включая техническую поддержку и помощь в реальном времени — Ответы на входящие звонки, тикеты и чаты по вопросам продуктов, услуг и общим вопросам клиентов — Поддержание актуальных знаний о продуктах и сотрудничество с менеджментом и другими командами для информирования об изменениях в политике компании — Эскалация сложных вопросов в команду Tier 2 — Обеспечение высокого уровня обслуживания клиентов B2B и профессиональной поддержки — Поддержание профессионализма и установление позитивных отношений с клиентами Требования: — Опыт работы не менее 1 года в технической поддержке B2B — Владение Google Docs и MS-office инструментами — Отличные коммуникативные и презентационные навыки, устные и письменные — Способность работать самостоятельно и в команде в быстрорастущей среде — История поддержания высокого уровня профессионализма с клиентами Преимущества: — Высшее образование — Опыт работы с Salesforce — Опыт работы с ServiceNow — Техническая грамотность в работе со смартфонами, планшетами и компьютерами Условия: — Медицинская, стоматологическая и офтальмологическая страховка (включая партнеров по дому) — Оплачиваемая работодателем страхование жизни и дополнительное страхование для сотрудников и их семей — Добровольное страхование по нетрудоспособности на короткий и длительный срок — Пенсионный план 401k (Roth/Traditional) — Щедрый план оплачиваемого отпуска, включая оплачиваемые дни по случаю смерти близких, присяжных и др. — Годовые бонусы выше рыночных Дополнительно: — Работа 100% удаленно с возможностью гибридного графика для кандидатов из Чикаго — Компания является равноправным работодателем и участником программы E-Verify США Контакт для вопросов по конфиденциальности: privacy@keepersecurity.com

Задачи: — Выступать экспертом по управлению сервисами (инцидент-менеджмент, on-call, IDP, управление работой, автоматизация рабочих процессов, Agent Builder и операционная автоматизация) для команд адвокации и инженерии Datadog — Создавать контент в различных форматах для укрепления репутации Datadog как лидера в DevOps, мониторинге, наблюдаемости и безопасности: демонстрации, публичные выступления, блоги, документация, вебинары, open source, исследовательские отчеты и др. — Сотрудничать с командами продуктовой инженерии для создания убедительных демонстраций и обучать внутренние инженерные команды эффективной коммуникации и презентациям — Взаимодействовать с open source сообществами для продвижения ключевых сообщений на рынке и разработки новых интеграций для Datadog — Вносить вклад в продукт через обратную связь (баги или предложения по улучшению), документацию или код Требования: — Около 5+ лет опыта работы платформенным инженером, инженером по надежности сайта, DevOps-инженером или разработчиком ПО с практическим опытом реагирования на инциденты и поддержки продакшн-систем в сложных ИТ-средах — Глубокое понимание основных практик управления сервисами (инцидент-менеджмент, on-call, пост-инцидентные обзоры, SLO), опыт работы с инструментами Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex или аналогичными, умение решать операционные задачи в организациях разного размера — Страсть к решению организационных, а не только технических проблем, и опыт широкого распространения знаний — Около 2+ лет опыта в сторителлинге и создании привлекательного контента: письменные материалы, выступления на конференциях (SREcon, DevOpsDays, SREday), проведение воркшопов, стримы, видео, участие в open source и сообществах — Наличие публичных примеров работ: статьи, блоги, демонстрации, записи презентаций на технические темы — Уверенное владение как минимум одним языком скриптов и программирования (Node.js, Python, Go, bash), опыт работы с API и современными инфраструктурами (IaaS, контейнеры) — Самостоятельное изучение новых технологий и языков Плюсы: — Опыт работы с ITSM платформами (ServiceNow, Jira Service Management) — Активное участие в сообществах SRE, DevOps или инцидент-менеджмента Условия: — Конкурентный пакет льгот и бонусов — Акции для новых сотрудников (RSU) и программа покупки акций сотрудниками (ESPP) — Возможности карьерного роста — Обучение продукту и пространству — Лучший в своем классе онбординг — Внутренние программы наставничества и поддержки — Дружелюбная и инклюзивная рабочая культура Пакет льгот может варьироваться в зависимости от страны и типа занятости. Компания предлагает конкурентоспособную зарплату и пакет акций, включая переменную часть. Фактическая компенсация зависит от навыков, квалификации и опыта кандидата. В пакет входят медицинское страхование, стоматология, планирование семьи, поддержка психического здоровья, пенсионный план 401(k) с соответствием, оплачиваемый отпуск, компенсация фитнеса и скидки на покупку акций.

О компании: ООО «АФЛТ-Системс» – официально аккредитованная в Минцифры ИТ-компания, основанная в сентябре 2022 года. Входит в состав Группы компаний «Аэрофлот». Основное направление деятельности – внедрение, проектирование и реализация ключевых инициатив и проектов Группы компаний «Аэрофлот» в области информационных технологий. Обязанности: Ведение заявок (инцидентов, запросов на обслуживание, запросов на изменения, проблем); Контроль полноты заполнения обращения на 1 ЛТП; возврат недооформленных заявок на доработку; Мониторинг сроков обработки обращений; предотвращение нарушений SLA; эскалация рисков вышестоящему руководству; Диагностика, документирование инцидентов; Решение запросов без изменения кода; Эскалация на 3 ЛТП, подготовка качественных отчётов для 3 ЛТП; Контроль актуальности и обновление базы знаний. Дополнительно для Ведущего аналитика: Принятие решений по корректировке приоритетов; Разрешение спорных ситуаций по классификации («бизнес-» или «ИТ-проблема»); Консультирование аналитиков команды; Диагностика, документирование, обеспечение единообразия подходов к решению; Проверка полноты и качества записей в системе учёта инцидентов; Эффективное планирование собственного времени и времени команды. Требования: Высшее техническое образование (ИТ-специализация приветствуется); Опыт работы в службе поддержки 2 и/или 3 ЛП с использованием Helpdesk: Аналитик — от 3 лет; Ведущий аналитик — от 5 лет; Общее понимание принципов построения и функционирования сложных распределённых ИТ-систем; Знание интернет-технологий, персональных компьютеров и периферийного оборудования; Базовые знания процессов ITSM/ITIL (управление инцидентами, запросами на обслуживание, управление проблемами, управление конфигурационными единицами); Навыки удаленной поддержки пользователей; Глубокое понимание архитектуры веб-приложений, СУБД, сетевых протоколов (TCP/IP, HTTP/HTTPS), администрирования ОС (Windows/Linux); Уверенное владение средствами мониторинга (Zabbix, Grafana, Prometheus или аналоги) для диагностики состояния компонентов Системы; Навыки написания SQL-запросов для анализа и выявления причин проблем на уровне данных; Опыт работы с ServiceNow, Jira Service Management или аналогами; Опыт структурирования и ведения базы знаний; умение выявлять пробелы в документации и организовывать их закрытие; Опыт воспроизведения проблем на предпромышленных средах; Чёткое изложение технической информации для разных аудиторий (пользователи, разработчики, архитекторы, руководство); Понимание влияния технических проблем на бизнес-процессы; способность видеть картину в целом и принимать взвешенные решения; Работа с критическими инцидентами и сжатыми сроками; сохранение продуктивности в условиях высокой нагрузки; Способность к глубокой диагностике и систематизации информации; поиск первопричин, а не устранение симптомов; Понимание потребностей пользователей и бизнеса; умение управлять ожиданиями и обеспечивать качественный сервис. Будет преимуществом: Базовые навыки написания скриптов (Python, PowerShell, Bash) для автоматизации типовых операций; Общее понимание бизнес-процессов, реализованных в ИС ЕПП (управление суточным планом полетов, расписание, стыковками трансфертных пассажиров, оборотом воздушных судов). Условия: Гибридный формат работы. Работа в аккредитованной ИТ-компании со всеми предусмотренными государственными льготами, включая ИТ-ипотеку. Полностью «белая» заработная плата. Уровень дохода обсуждается индивидуально и зависит от опыта и экспертизы. ИТ-отсрочка и бронь от мобилизации как для сотрудников компании с критически важной инфраструктурой. Корпоративные льготы на авиабилеты авиакомпаний «Аэрофлот», «Россия» и «Победа» для сотрудника и членов семьи (родители, супруг(а), дети). ДМС с первого рабочего дня: стоматология, помощь на дому, плановый и экстренный стационар; возможность подключения семьи на льготных условиях. Компенсация питания при работе из офиса. Курсы, сертификации, профессиональные конференции. Корпоративный сервис благополучия: безлимитные консультации с экспертами по юридическим, психологическим, финансовым вопросам и вопросам здорового образа жизни. Корпоративные мероприятия и активности: спорт, киберспорт, мотопробеги и другие форматы внерабочего общения. Дополнительно: кафетерий скидок, доступ к корпоративной библиотеке Alpina Digital, билеты на футбольные и баскетбольные матчи.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO: - Drive partner activation through onboarding, enablement, certification, governance, and operational support programs that help product, strategic, and channel partners become productive quickly. - Build and continuously improve the systems, playbooks, processes, and partner-facing resources that enable Sierra’s partnership ecosystem to scale, including onboarding guides, enablement content, FAQs, and operational documentation. - Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives. - Plan and execute ongoing partner engagement and governance, including enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and ongoing partnership management. - Build reporting and use data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction and continuously improving how Sierra launches, activates, and scales partnerships. WHAT YOU'LL BRING: - 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company. - Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success. - Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority, and exceptional organizational, communication, analytical, and project management skills. - Comfortable with APIs, integrations, and technical product concepts, with the ability to collaborate closely with technical teams without needing to be an engineer. - Fluent with modern AI tools and workflows, actively using AI to improve your work and understanding how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution. EVEN BETTER... - Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks, ideally in a high-growth global environment. - Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators, with familiarity across PRM, CRM, partner enablement, learning management, and collaboration platforms. - Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software, with prior software development, solutions engineering, or technical implementation experience a plus. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Ostrava, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients.  This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination.  You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: Service Request & Queue Management Manage daily RITM and incident tickets in ServiceNow. Operate the dispatching queues: IMAC, Deployment, Incidents. Process catalogue tasks (CTSK), assign work, and follow workflow steps. Schedule appointments for new hires, hardware refreshes, and hardware returns. Coordinate technician availability via booking and site-specific calendars. Follow different procedures depending on user location. Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. Hardware & Asset Coordination Manage hardware returns, refresh cycles, and device handovers. Check user and device information using ServiceNow, ISS, CMT, Tachyon. Support device troubleshooting and initial incident investigation. Assist external workforce hardware validation and requests. Onboarding & Offboarding Support Prepare hardware and access for new hires. Validate employee or external worker information with HR and hiring agencies. Ensure complete offboarding and return of company assets. Request approvals from managers or specialist teams where necessary. Requirements English, professional working proficiency German, or any other language, is an advantage Experience in IT service delivery, dispatch coordination, or ServiceNow operations. Strong customer service and communication abilities. High organisational skills and ability to manage multiple tasks. Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. Ability to follow structured workflows and multi-step processes. Problem-solving mindset and attention to detail. Proactive and collaborative team player Strong sense of responsibility and ownership Ability to adapt to new processes and workload changes Calm and professional under pressure Candidates must provide a Criminal Record (not older than 3 months) Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Portfolio Operations Lead San Diego, CA The Senior Portfolio Operations Lead is responsible for the effective execution and continuous improvement of recurring Strategic Portfolio Management (SPM) operations. The role independently owns operational processes and controls that support portfolio planning, portfolio review operations, resource management, and portfolio reporting, ensuring work is accurate, timely, scalable, and consistently executed. The role applies operational judgment to identify gaps, risks, and inefficiencies; resolve issues across functional partners; and improve how recurring portfolio work is executed. The role partners closely with Portfolio Strategy, Portfolio Data & Analytics, Portfolio Enablement, Finance, Program Delivery, and other cross-functional partners to strengthen portfolio operations and enable senior team members to focus on strategic planning, portfolio decision support, and organizational leadership. Responsibilities Independently own and execute recurring portfolio operational processes, ensuring accurate, timely, and consistent delivery while resolving operational issues and exceptions. Collect, validate, consolidate, and maintain portfolio information across multiple stakeholders and source systems, proactively identifying and resolving data gaps, inconsistencies, and exceptions. Own the operational execution and quality of recurring resource management activities, including resource estimates, resource actuals, PMA operational support, and portfolio cost reporting. Administer Time Editor processes, including onboarding/offboarding, recurring communications, compliance monitoring, exception resolution, and follow-up activities. Produce recurring portfolio reports and operational deliverables, applying judgment to validate information, identify issues, and ensure outputs are accurate, complete, timely, and decision-ready. Develop and maintain operational controls, documentation, templates, checklists, work instructions, and other mechanisms that enable consistent and scalable execution. Monitor recurring portfolio operations, proactively identify gaps or exceptions, and drive required follow-up and resolution across stakeholders. Partner with Portfolio Enablement to translate operational needs and process gaps into business requirements, validate solutions, and lead operational testing and adoption of tooling enhancements. Identify and implement improvements to recurring portfolio operations through standardization, simplification, stronger controls, and reduced manual effort. Develop and maintain the operational knowledge, documentation, and training needed to support onboarding, knowledge transfer, and continuity of recurring portfolio operations. Use operational data and trends to assess process health, identify recurring issues and root causes, and recommend or implement improvements. Qualifications Bachelor's degree in Business, Engineering, Information Systems, Operations, or a related field, or equivalent practical experience. 4–7 of experience in portfolio operations, business operations, operational reporting, business analysis, or a related operational function. Demonstrated ability to independently own and execute recurring operational processes with a high degree of accuracy, organization, and attention to detail. Demonstrated ability to identify operational risks, gaps, and exceptions, exercise sound judgment, and drive issues through resolution with limited oversight. Experience collecting, validating, consolidating, and maintaining information from multiple stakeholders and source systems. Strong business and data acumen, with the ability to use operational data and trends to identify issues, assess process health, and inform improvements. Experience producing high-quality portfolio or operational reporting and translating complex inputs into clear, accurate, decision-ready information. Strong organizational and prioritization skills with the ability to independently manage multiple priorities and deadlines in an environment with evolving requirements. Strong written and verbal communication skills with the ability to work effectively across cross-functional teams. Demonstrated ability to identify and implement process improvements that increase operational efficiency, quality, consistency, or scalability. Advanced proficiency with Microsoft Excel, PowerPoint, and collaboration tools. Experience supporting portfolio operations, strategic planning operations, resource management, or business operations within a complex organization. Experience supporting recurring resource, financial, reporting, or operational processes. Experience working with enterprise business applications such as Jira, ServiceNow, OnePlan, Power Apps, or similar platforms. Experience developing operational documentation, procedures, and training materials. Experience in the gaming, entertainment, technology, or software industry is preferred. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $134,900 — $202,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Systems Analyst As an IT Systems Analyst, you will have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID. The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale. Responsibilities Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID. Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency. Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures. Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews. Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows. Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes. Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities. Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams. Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications. Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements. Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management. Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies. Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies. Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators. Qualifications 3–5+ years providing support for Microsoft 365 technologies in a corporate setting. Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID. Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management. Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access. Strong organizational, communication, documentation, and collaborator coordination skills. Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams. Strong analytical and problem-solving skills combined with the capacity to handle several priorities at once. Familiarity with Agile methodologies, Scrum practices, and team coordination workflows. Experience developing documentation, reports, presentations, and operational communications. Preferred Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments. Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines. Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions. Experience coordinating integrations, migrations, or operational improvement initiatives. Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms. Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others. Experience supporting large-scale collaboration environments with a focus on operational improvement and governance. Salary 50,000 - 83,000 Euros Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Mississauga, Ontario Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: The Sr. Director, HR Technology and AI Enablement, delivers PointClickCare's HR technology roadmap and leads the shift to an AI-first, agent-enabled model of HR service delivery. Reporting to the VP Total Rewards, the role executes the platform and AI strategy the pillar sets, redesigns HR workflows and AI-human handoffs ahead of the SAP SuccessFactors-to-Workday migration, and operationalizes the data governance and responsible-AI controls that make automation safe in a healthcare context. Partnering closely with the Sr. Director, HR COEs, SDO, Procurement and OCIO, the role leads a team through significant platform and ways-of-working change, turning pillar strategy into a working technology capability for PCC. Key Responsibilities: HR Technology Roadmap Execution & Platform Sequencing Co-develop with the Workforce Intelligence and HR Technology Leader and execute the multi-year HR technology roadmap Evaluate, select, and sequence platforms and agentic AI across the ecosystem (Workday, Moveworks, ServiceNow Now Assist, Payfactors, Power BI, Qualtrics) against business outcomes Operating-Model & Workflow Redesign (ahead of Workday configuration) Partner with the HR COEs and the four-zone workflow classification to redesign HR workflows and AI–human handoffs before Workday is configured, so Zone 1 and Zone 2 automation is built natively pre-go-live rather than retrofitted. This sequencing is the highest-leverage lever for FY27 and prevents PCC from hardcoding today’s inefficiency into the system for years. Platform Migration, AI Agent & Automation Delivery (SuccessFactors → Workday) Lead end-to-end delivery of the Workday migration and the deployment of conversational and agentic AI (Moveworks, Now Assist), owning project plans, configuration, testing, cutover, and hypercare. Define which workflows are automated versus human-led, monitor agent performance and quality, and manage vendors and budget. Close partnership & collaboration with Procurement, OCIO & SDO through all phases required. Final budget and contract decisions made with partners and Sr. Director Data Governance, Privacy & Responsible AI Build and safeguard the data foundation for AI.": an HR data quality audit ahead of migration, operationalizing the data governance policy that defines what AI systems can access, and Workday as the single source of truth. Advance People Analytics maturity and the skills taxonomy that underpins workforce planning. Team Leadership, Adoption & Employee Experience Lead and develop the HR technology team, reskilling it as work shifts from configuration to AI orchestration. Apply product and user-experience thinking, and drive adoption and change management so employees and managers experience HR technology as fast, intuitive, and trusted. Required Skills & Qualifications: Bachelor’s degree in Human Resources, Information Systems, Computer Science, Business, or a related field. 10+ years of progressive HR technology / HRIS experience, including 5+ years leading and developing teams, and prior experience operating at a leader level or equivalent scope. Demonstrated experience leading an enterprise HCM platform implementation or migration (e.g., Workday and/or SAP SuccessFactors). Experience redesigning HR processes and workflows for automation — mapping current state, eliminating waste, and designing AI–human handoffs ahead of system configuration. Hands-on experience deploying or operating enterprise AI and automation tools — conversational and agentic AI and AI-enabled service management (e.g., ServiceNow / Now Assist, Moveworks). Strong AI literacy: a working understanding of large language models, AI agents, prompt design, and responsible/ethical AI, data governance, privacy, and security. People analytics and data fluency — able to turn HR data into insight and design trusted reporting and dashboards. Proven project and change management skills, delivering across cross-functional stakeholders and external vendors on time and on budget. Demonstrated experience owning technology vendor relationships and negotiating contracts at a half million threshold or above Product- and outcome-oriented mindset — frames technology investments in terms of business and employee-experience outcomes. Preferred Experience: Workday certification(s) and/or ServiceNow HR Service Delivery experience. Experience in a high-growth SaaS or technology company. Experience establishing AI governance, human-in-the-loop frameworks, or classifying workflows by AI impact. Experience with integration architecture (APIs, iPaaS) and enterprise HR data governance. Experience with data privacy and security in a regulated or healthcare environment (e.g., PHI / HIPAA). Experience leading and developing a technical HR / HRIS team. Familiarity with UX and service-design methods applied to employee-facing technology. Relevant certifications (PMP, Prosci / change management, HRIP, CHRP / SHRM). #LI-TW1 #LI-Hyrbid PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $163,000 - $181,000 + bonus + equity + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. What You’ll Do Embed within client environments, working onsite with the people performing the work and the executives sponsoring it. Lead discovery sessions to understand the client’s business, systems, data, operating model, and underlying challenges. Translate ambiguous business problems into prioritized and quantified opportunity maps, supported by clear baselines and accountable client owners. Identify which opportunities are genuinely worth pursuing and advise against initiatives that do not provide sufficient business value. Build trust in the client’s data and deliver working, data-grounded prototypes within the first weeks of an engagement. Design, develop, debug, and deploy production-grade AI agents, integrations, data pipelines, and applications within client systems. Remain hands-on in the code whenever technical progress or delivery outcomes depend on it. Define evaluation frameworks, quality thresholds, regression gates, and monitoring strategies for AI and agentic systems. Monitor model and data drift and design effective human-in-the-loop controls for high-impact workflows. Scope, sequence, and coordinate delivery across engineers, architects, and specialist contributors. Make explicit trade-offs between scope, delivery speed, quality, and business value. Orchestrate Exadel Colleague to accelerate delivery and scale successful implementation patterns. Convert successful deployments into reusable reference architectures, agent templates, integration blueprints, evaluation frameworks, and delivery playbooks. Produce clear technical documentation, operational runbooks, and knowledge-transfer materials. Train client teams to independently operate, maintain, and extend delivered solutions. For Senior FDEs, independently lead executive discovery, direct pod execution, and take full accountability for engagement outcomes. For Senior FDEs, mentor other Forward Deployed Engineers and ensure reusable delivery patterns are incorporated into Exadel Colleague. What You Bring Mid-level hands-on technical experience, including client-facing capacity. For the Senior Forward Deployed Engineer level, senior-level experience, including technical delivery leadership across multidisciplinary teams or pods. A demonstrated record of delivering production software used by real users and business teams. Practical experience designing, deploying, and debugging LLM-backed or agentic systems in production. Advanced proficiency in Python, along with experience using TypeScript or JavaScript and SQL. Strong knowledge of prompt and context engineering, agent architecture, tool and function calling, and retrieval-augmented generation. Experience with Model Context Protocol servers, sub-agents, skills, and agent development frameworks such as the OpenAI Agents SDK or Claude SDKs. Experience designing evaluation harnesses, quality thresholds, regression gates, drift monitoring, and observability for non-deterministic systems. Understanding of human-in-the-loop control design and where human review should remain within automated workflows. Experience with data modeling, domain ontologies, ETL or ELT pipelines, relational databases, vector stores, and embedding pipelines. Experience building and deploying solutions on AWS, Azure, or GCP. Familiarity with Docker, Kubernetes, CI/CD, infrastructure as code, serverless architectures, and enterprise deployment patterns. Experience integrating with REST or GraphQL APIs, webhooks, event-streaming platforms, identity systems, and SSO. High agency and sound judgment when working through ambiguity, incomplete information, and evolving client requirements. Demonstrated ability to become credible and productive quickly within unfamiliar industries and business domains. A habit of clarifying the problem, identifying constraints, and explicitly stating assumptions before developing a solution. The ability to communicate effectively with both executive and technical audiences. Strong technical writing skills, with the ability to explain complex concepts clearly and precisely. Commercial judgment and the ability to connect technical decisions to measurable business value. Strong analytical and mathematical rigor when working with incomplete, inconsistent, or unstructured data. Fluent English communication skills. Willingness to travel approximately 25–50% and work onsite in client environments. Nice to have A university degree is preferred but not required. Demonstrated evidence of successfully delivered work will be valued ahead of formal qualifications. Java, C#, or C++ within legacy enterprise environments. Node.js, React, or Next.js for client-facing applications. Fine-tuning fundamentals and multi-agent orchestration. TDD or BDD practices. Large-scale data processing platforms such as Spark, Databricks, or Snowflake. PostgreSQL, MySQL, or comparable relational databases. On-premises, sovereign, or restricted-cloud deployment models. Enterprise systems such as Jira, Azure DevOps, ServiceNow, Salesforce, or SAP. GitHub or GitLab-based delivery workflows. English level Fluent Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. This position supports US-based operations; however, contracting will be executed locally in Brazil as a [PJ / CLT] engagement. Compensation is set and paid strictly in Reais (BRL). Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Zagreb, Croatia D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Zagreb. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Croatian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Location: Boston, Massachusetts, United States; Pawtucket, Rhode Island, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Reliable workplace technology enables teams to do their best work. This role focuses on maintaining and improving that reliability across devices, collaboration systems, and workplace technology environments. The Workplace Technology Support Engineer - Executive Support helps maintain the stability, performance, and continuous improvement of workplace technology across the organization, with a main focus on our executive leadership team. This will serve as the main point of contact for issues in the executive space. The role will need to be available to travel to support events, shows, presentations, and calls. You'll work closely with platform engineering, security, networking, and other internal teams to diagnose advanced issues, maintain operational standards, and translate recurring problems into scalable solutions through standardization, documentation, automation and AI-assisted operational improvements! Effective from the date that Hasbro opens its new Boston location, this position will be onsite Monday – Friday at Hasbro’s new HQ location in Boston, MA. In the interim, this position will be onsite Monday – Friday at Hasbro’s HQ in Pawtucket, RI. What You'll Do Executive Support Primary technology support resource for executives and senior leadership, delivering responsive, high-touch technical support across office, remote, and travel environments. Provide white-glove support for executive workstations, laptops, mobile devices, collaboration platforms, and workplace technologies while maintaining exceptional customer service and professionalism. Prepare, test, and support executive presentations, conference rooms, audiovisual systems, and collaboration technologies before and during executive meetings, board meetings, town halls, and other high-visibility business events. Provide onsite technology support for executive meetings, leadership events, and company presentations, ensuring technology operates reliably with minimal disruption. Travel will be required to support executives at corporate offices, leadership meetings, conferences, board meetings, company events, and other business engagements. Partner closely with Executive Assistants, Facilities, Security, Audio Visual teams, and Workplace Technology teams to coordinate technology requirements and deliver seamless executive experiences. Resolve complex executive technology issues involving endpoint devices, mobile devices, conferencing platforms, audiovisual systems, networking, and workplace technologies with urgency and discretion. Maintain strict confidentiality while supporting executive devices, meetings, communications, and sensitive business information. Anticipate executive technology needs by proactively validating equipment, meeting spaces, presentations, and collaboration technologies prior to critical meetings and events. Act as the primary escalation point for executive technology issues, balancing executive priorities with broader operational responsibilities while maintaining a high level of responsiveness. Workplace Technology Support Partner with stakeholders across the organization to understand business needs, explore new ideas, and help design practical technology solutions that improve productivity and workplace experience. Provide guidance and recommendations that help teams implement effective, scalable solutions and automation opportunities aligned with workplace technology standards, including specialized or non-standard use cases. Provide in-person and remote technical support for employees across the organization covering the United States, Canada, UK, India, and Japan. Resolve complex issues involving devices, operating systems, computer hardware, mobile devices, VPN connectivity, printers, networking, peripherals, AI-powered workplace tools and workplace technologies that extend beyond standard support workflows. Advanced issue resolution for the Global Service Desk, shaping global processes and procedures, and establishing documentation and runbooks that drive consistent procedure and practices across regions. Investigate advanced issues, act as a point of contact for complex problems, provide technical guidance, identify recurring issues and automate resolution while focusing on improving resolution quality. Deliver clear communication and practical automation-focused solutions that help employees stay productive. Support and solve enterprise AI platforms and AI-enabled workplace technologies, raising issues and partnering with engineering teams when necessary. Endpoint Reliability & Device Lifecycle Design, configure, and support complex or custom hardware builds to meet specialized performance and workflow requirements, particularly for engineering and digital gaming studio environments. Proactively monitor endpoint health and analyze trends in device performance, reliability, and recurring issues to drive improvements through automation where appropriate. Drive improvements to standardize workflows and implement automation, scripting, and AI-assisted solutions to improve consistency, reduce manual effort, and enhance operational effectiveness. Configure, deploy, and maintain company equipment, including laptops, desktops, and mobile devices, to ensure they meet security, compliance, and operational standards. Support device lifecycle activities including provisioning, upgrades, hardware replacements, and secure decommissioning. Maintain consistency in supported hardware, operating systems, and workplace technology standards. Lead long-term improvements by addressing root causes and implementing scalable automation-enabled solutions. Collaboration & Workplace Technology Partnerships Partner with teams, including our digital gaming studios, to understand requirements and deliver reliable and scalable workplace technology solutions, including onboarding new processes and procedures, supporting specialized workflows, providing consultation on hardware, software, and user experience solutions, and aligning technology solutions to business goals and technical standards. Support conference room systems, collaboration tools, printers, and workplace peripherals used across office environments. Ensure workplace technology systems operate reliably for meetings, events, and day-to-day collaboration. Support offsite events and shows as needed (travel required). Assist teams in onboarding to new technologies, processes, and procedures by providing guidance, documentation, and hands-on support to ensure successful adoption. Build strong partnerships across business teams to understand evolving needs and help translate ideas into scalable workplace technology solutions. Act as a liaison between end users, Global Service Desk, and engineering teams to support change, improvements, and adoption of new technologies. Support internal partners in bringing their ideas to life by providing guidance on process, procedure, and alignment with existing systems. Support technology rollouts, device refresh initiatives, automation initiatives, and workplace experience improvements. Provide feedback to engineering and platform teams to improve the usability, reliability, and performance of workplace systems. Cross-System Ownership Take ownership of complex or high-impact issues, leading investigation and resolution across multiple technology domains. Investigate and resolve issues that span multiple technology layers including endpoint configuration, device management platforms, authentication systems, VPN and network connectivity, and workplace infrastructure. Recognize patterns across incidents and identify when issues represent broader systemic challenges. Drive coordination with engineering, security, and infrastructure teams to implement durable fixes. Operational Improvement, Documentation & Automation Identify recurring issues, trends, and inefficiencies, and translate them into standardized solutions, improved workflows, or automation opportunities. Design and drive scalable support approaches, including repeatable workflows, playbooks and automated processes, that improve consistency and enable broader teams to resolve issues effectively. Maintain and evolve these playbooks based on recurring issues, ensuring knowledge is continuously refined and shared across support teams. Create and maintain clear, structured documentation in Confluence, including troubleshooting guides, operational procedures, and knowledge base articles. Partner with the Global Service Desk to share knowledge, improve workflows, identify automation opportunities and increase overall support effectiveness. Promote consistent support practices and ensure alignment in how common issues are handled across teams through standardized workflows and approaches. Assist in evaluating, testing, and validating automation solutions, endpoint analytics tools, and AI-assisted support and troubleshooting capabilities. Proactively improve support operations by reducing manual effort and increasing consistency across common issue types. What You'll Bring Experience in the dedicated Executive Support space 3+ years of experience supporting enterprise desktop environments or workplace technology systems. Experience with Windows and macOS operating systems, including hardware, peripherals, and mobile device support. Experience supporting collaboration tools, productivity platforms, and workplace technology environments. Familiarity with endpoint management tools or enterprise IT management platforms. Working knowledge of networking fundamentals including DNS, Wi-Fi, VPN connectivity, and authentication workflows. Experience using service management platforms such as ServiceNow or similar tools. Ability to analyze sophisticated technical issues, identify root causes, and communicate solutions clearly. Strong documentation skills and a history of creating runbooks, playbooks, or knowledge base articles. Experience identifying trends, improving processes, or building automation initiatives is preferred. Core Requirements Demonstrates strong diagnosing and problem-solving skills across workplace technology environments, including hardware, operating systems, and network connectivity. Owns complex technical issues through resolution, including cross-team coordination when required. Owns the reliability and consistency of endpoint and workplace technology systems. Identifies patterns, trends, and opportunities for improvement, including automation and process optimization. Produces clear documentation and knowledge resources that enable scalable support and knowledge transfer. Collaborates effectively across teams while maintaining accountability for outcomes. In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more. Wizards is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $91,100 — $136,700 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on-call, incident response and urgent operational escalations. You will be empowered to define and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users. This Staff individual contributor role carries broad technical ownership: a recognized expert and hands-on system architect whose decisions shape reliable production services across multiple partner teams. The ideal candidate brings deep full-stack engineering and production experience, strong automation instincts, cloud/container operations expertise, incident leadership, and curiosity for using AI-assisted workflows to improve operational quality, release confidence and delivery speed. Responsibilities: Lead application operations and production support for internal and public-facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security. Define and evolve production operations architecture, readiness standards and reusable patterns for services/features, including automation, monitoring, runbooks, rollback plans and operational acceptance criteria. Architect and scale tools, scripts and automation frameworks across API/service telemetry, release validation and operational readiness to reduce toil and improve incident response. Establish CI/CD operational gates, production validation practices and governance mechanisms that improve release confidence, scalability and engineering velocity. Advance observability, event correlation and operational metrics using service health signals, automation health, release risk indicators, dashboards and alerts that reduce MTTD and MTTR. Partner with SRE, data services, CI/CD, service engineering, platform hosting, product and business teams to shift reliability left and improve shared ownership of production quality. Lead performance, capacity, infrastructure modernization and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns. Use AI-assisted and agentic tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production-signal analysis. Provide rotational on-call support and improve incident workflows using Slack, JIRA, ServiceNow, BigPanda and related escalation systems; lead RCA and systemic fixes for recurring production issues. Key Qualifications: Staff-level hands-on engineer equally comfortable with software development, systems engineering, production operations and service architecture. System Architect and full-stack engineer who connects customer experience, application behavior, APIs, data flows, infrastructure and operational controls into resilient designs. Proven ability to define operational standards, quality gates, reusable frameworks and governance practices across teams. Independent technical leader who influences cross-functional partners, mentors engineers and drives adoption of scalable practices. Strong systems-thinking and troubleshooting depth across runtime, cloud, Kubernetes/EKS/UKS, network, observability, release and incident layers. Required Skills: Distributed service architecture and operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting. AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services. Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate. Automation and software development in Python, Go or Java; source control and configuration management using GitHub/Git, Ansible, Chef or similar. Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling. Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow. Strong communication skills with the ability to adjust messaging by audience, translate complex technical issues for cross-functional business partners, and articulate both technical detail and customer/business impact. Data reporting, analytics or operational data platforms such as SQL, MySQL, Oracle, Snowflake or big data systems. AI-assisted development or agentic engineering workflow experience using tools such as Codex, Claude, Cursor or similar. Experience: BS degree or equivalent in Computer Science, Software Engineering or related technical area. 10+ years operating and supporting services in production environments at scale. 5+ years AWS Cloud experience deploying, tuning and operating Java/API services. Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA and corrective-action tracking. Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $199,400 — $299,200 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Poland Company Background Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem. Project Description The project focuses on developing and maintaining an enterprise integration layer that connects the client’s operational platforms, cloud services, and corporate applications across a complex business environment. The specialist will help enable secure, reliable, and scalable communication between in-house and SaaS systems, supporting the automation and consistent flow of business data across the organization. Technologies MuleSoft / Azure Integration Services / UiPath / Workato REST, SOAP APIs Python, PowerShell, Bash ETL Event-driven architectures Azure Service Bus / AWS SQS / Kafka What You'll Do Build, test, deploy, and support integrations across enterprise systems, including ERP, HRIS, FinOps, ITSM, and in-house operational platforms; Design and implement scalable and secure data flows using MuleSoft, REST/SOAP APIs, event-driven patterns, ETL pipelines, and middleware platforms; Establish integration standards, reusable patterns, and governance practices to reduce point-to-point integrations and technical debt; Collaborate with HR, Finance, IT, cloud, and infrastructure teams to translate business requirements into technical integration solutions; Develop automation scripts and pipelines using Python, PowerShell, and Bash to streamline data transfers, system events, and operational workflows; Build and maintain CI/CD pipelines for reliable, testable, and auditable integration deployments; Implement monitoring, alerting, and observability for integration pipelines, troubleshoot data flow issues, and maintain technical documentation; Connect master data management and FinOps data flows with enterprise applications while supporting data accuracy, latency, and governance requirements; Support routine administration of enterprise systems, including user access updates and maintenance of system records; Contribute to preparing enterprise data for future AI/ML use cases; Job Requirements 7+ years of experience in enterprise integration engineering, systems architecture, or a related technical role, with progressively increasing scope; Solid experience with iPaaS or middleware platforms, such as MuleSoft, Azure Integration Services, UiPath, or Workato; MuleSoft experience is preferred; Hands-on experience designing and implementing REST and SOAP API integrations across heterogeneous enterprise systems; Experience integrating ERP, HRIS, ITSM, and/or FinOps platforms in a multi-cloud environment; Proficiency in scripting and automation using Python, PowerShell, and/or Bash; Working knowledge of ETL patterns, event-driven architectures, and message queue systems; Strong understanding of data security, access control, and zero-trust integration principles; Ability to translate ambiguous business requirements into concrete and well-documented technical designs; Experience collaborating across engineering, infrastructure, and business stakeholder groups; Nice To Have Experience working in data center, critical facilities, or industrial/OT environments, or the ability to rapidly learn domain-specific operational systems; Hands-on experience with FinOps tooling, such as Apptio or Azure Cost Management, and cost data pipelines; Experience administering enterprise back-office business systems, such as NetSuite, Coupa, Rippling, BlackLine, or Ironclad; Experience integrating Rippling, ADP, or comparable HRIS platforms with downstream financial and operational systems; Familiarity with ServiceNow or comparable ITSM platforms and their integration capabilities; Experience using AI-powered agentic coding tools and IaC technologies, such as Terraform or Bicep; Exposure to AI/ML pipeline architectures and data preparation workflows for intelligent operations; Experience with Agile and DevOps practices at scale; What Do We Offer The global benefits package includes: Technical and non-technical training for professional and personal growth; Internal conferences and meetups to learn from industry experts; Support and mentorship from an experienced employee to help you professional grow and development; Health insurance; Sports activities to promote a healthy lifestyle; Flexible work options, including remote and hybrid opportunities; Referral program for bringing in new talent; Work anniversary program and additional vacation days.

Location: Salt Lake City, Utah, United States About the Role iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle – from intake through resolution – ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader. Responsibilities Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure. Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations. Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases. Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader. Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests. Manage case documentation and evidence integrity – ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready. Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying. Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence for SOC leadership and stakeholders. Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead. Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion. Leverage the SOC’s SIEM and SOAR platforms, with Jira and Confluence as the system of record. Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital’s overall cyber resiliency. Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving. Qualifications 3–6 years of experience in cyber security operations, incident response, or security case and program management Bachelor’s degree in information security, computer science, or information technology is preferred Experience in a regulated industry; financial services or fintech is preferred Hands-on experience managing incident or case queues in a SOC or incident response environment Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them Proficiency with Jira and Confluence for workflow management, tracking, and documentation Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles Exceptional organization, prioritization, and attention to detail while managing many concurrent cases Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom) Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred Benefits The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.