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Location: Paris ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As an Applied AI Engineer, your mission is to make Mistral AI-native from the inside. You lead the design and delivery of production-grade AI systems in rapid cycles, building the iconic use case for multiple department (eg: GTM, HR, Engineering, Finance, ect) in your portfolio. You sit where product, engineering and the business overlap, turning advanced technology into real-world solutions that move a metric. You translate complex, often ambiguous business requirements into engineered solutions that work at scale. You act as the technical lead for your departments and contribute as an Individual contributor you guide the technical choices, build the solution end to end, drive adoption, and keep improving it. Your goal is to build clients trust, and deliver high ROI solutions, not a hit-and-run POC. WHAT YOU WILL DO - Run discovery with department heads and key users, map their workflows, and turn ambiguous needs into a prioritized use-case backlog with clear expected value. - Deliver end to end: design and ship production-grade full-stack apps (Python/FastAPI, React) and AI systems, from scoping through deployment and adoption. - Encode business rules, KPIs and ROI metrics as durable datalake assets and app logic, so your departments run on trustworthy, observable data. - Dogfood the latest Mistral products as a first internal user, and turn what you learn into credible product feedback that shapes the roadmap. - Own architecture for your surface: keep it scalable, secure and observable, with a high bar on clean code. - Spot patterns across departments and lift one-off solutions into reusable building blocks. WHAT WE'RE LOOKING FOR - At least 3 years building and deploying production AI software. - Strong full-stack engineer: Python/TypeScript, scalable backends (FastAPI/Node), and enough frontend (React/Vue) to ship a usable app yourself. - Hands-on with modern GenAI use cases: RAG, agents, workflows, orchestration and evaluation. - Strong command of vibe-coding tools, paired with genuine care for clean code and architecture: speed without slop. - Strong ownership and a bias for delivery. This is made for high-velocity engineers who already have experience. - Fluent in AI-native tools (Slack, Linear, etc.). - Passionate about solving customer problems. Here, your customers are Mistral's own teams. - Excellent communication in fluent English: you can explain a technical idea to a lawyer, a marketer and a staff engineer in the same afternoon. NICE TO HAVE - Exposure to Legal, Public Affairs, Marketing or Compute/Infra domains, or a track record of getting fluent in an unfamiliar domain fast. - Data engineering or analytics experience (warehouse modeling, dbt, dashboards). - Contributions to open-source projects, especially around LLMs. - A builder's instinct for internal tooling and platform reuse. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Remote About us OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research. Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. The Customer Success Team The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements. What you'll be doing Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client. Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership. Administer Program Governance: Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership. Orchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers. Coordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed. Facilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation. Build Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for. Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership. Engage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams. Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead. Deliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make. You have 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role. Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility. Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review. Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space. Solidity or Rust reading proficiency, or hands-on cybersecurity experience. Exceptional relationship-building skills. Clients call you first because they want to, not because they have to. Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives. Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones. Advanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting. Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot. Comfort working in a fully remote, async-first, globally distributed environment. Nice to have Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations. Familiarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor). Project management certification (PMP, Scrum Master, or equivalent). Background in solutions consulting, technical pre-sales, or professional services delivery. Experience in a high-growth startup building processes from scratch. PMO or people management experience. Logistics: Our interview process takes place on Zoom and tends to consist of the following stages: Recruiter Call (30 minutes) Hiring Manager Call (30 minutes) Team Interview (30 minutes) Paid work test (up to 20 hours of paid work) Reference checks Benefits Meet your teammates at company gatherings around the world 😎 Enjoy the flexibility of fully remote work 🌎 Take the time you need with flexible time off 🏝 Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙 Build your ideal home office with up to $500 in equipment support 🪑 Stay covered with medical insurance 🏥 Keep growing with learning and development opportunities 🧠 Get a monthly stipend for your preferred co-working space 💻 At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us! Use of AI as part of the recruiting process As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice . If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Location: Bogotá, Colombia Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Sr. Client Partner will be responsible for driving the growth of Disney's advertising revenue (Disney+, ESPN, linear channels and digital platforms), owning the full sales cycle: from identifying opportunities and developing commercial proposals, through negotiation, deal closing, campaign execution and results analysis. The role combines a commercial and consultative mindset with a strong focus on building long-term strategic relationships with agencies and advertisers. Main Responsibilities Drive the growth of Disney's advertising revenue by aligning advertisers' business objectives with Disney's advertising solutions (streaming, premium video, linear and digital) through a consultative sales approach. Lead the end-to-end sales cycle: opportunity identification, proposal development, negotiation, deal closing and post-campaign follow-up. Build and maintain strong relationships with decision-makers, agencies and direct clients in the local market, including senior-level relationships where appropriate. Develop compelling commercial proposals and presentations grounded in data, audience insights and market trends, tailored to each client's objectives. Own campaign delivery and reporting: provide clients and the sales team with quantitative and qualitative analysis of performance drivers (product, budget, cost and creative efficiency) against the agreed KPIs. Coordinate with the legal, traffic/broadcasting and ad operations teams to ensure regulatory compliance and flawless campaign execution before and during air. Partner with Aleph's internal teams to onboard priority accounts and elevate clients to preferred partner status. Own and be accountable for quarterly and annual revenue targets, pipeline management and account growth objectives. Act as a product champion with clients, leading conversations, workshops and presentations as a trusted advisor. Monitor weekly and monthly reporting and post-campaign analysis, proactively identifying optimization opportunities. Actively research the market to identify new prospective clients. Collaborate cross-functionally with Ad Operations, Product, Client Solutions and Research to ensure seamless campaign execution. Skills and Experience Required 3+ years of experience in marketing, advertising, media sales or online advertising; for senior positions, a proven track record selling premium video, BVOD or streaming inventory, consistently exceeding revenue targets. Strong knowledge of digital marketing, streaming/CTV platforms, social media and mobile advertising, and ideally experience with programmatic or self-serve buying solutions. Outstanding communication, presentation and storytelling skills, comfortable presenting to clients and large audiences. Data-driven mindset, with the ability to translate insights into actionable strategies. Creative thinking, a collaborative spirit, energy and a strong goal orientation. Bachelor's degree in Marketing, Communications, Advertising, Business or a related field. Advanced English. The mindset we are looking for : Genuine technological curiosity: adopts, tests and integrates new tools — including AI — into the way they work, rather than merely tolerating them. Analytical thinking: able to read data, interpret pipeline signals and make decisions based on information, not intuition alone. Orchestration ability: does not aim to do everything manually, but to coordinate — letting AI handle research, draft materials and suggest next steps — while the person decides, personalizes and builds the relationship. Real adaptability: anticipates changes in the sales process instead of merely reacting to them. Strategic relationship building: prioritizes quality over quantity, thinks long term and knows where to invest time across the account portfolio. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Santiago de Chile, Chile Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Sr. Client Partner will be responsible for driving the growth of Disney's advertising revenue (Disney+, ESPN, linear channels and digital platforms), owning the full sales cycle: from identifying opportunities and developing commercial proposals, through negotiation, deal closing, campaign execution and results analysis. The role combines a commercial and consultative mindset with a strong focus on building long-term strategic relationships with agencies and advertisers. Main Responsibilities Drive the growth of Disney's advertising revenue by aligning advertisers' business objectives with Disney's advertising solutions (streaming, premium video, linear and digital) through a consultative sales approach. Lead the end-to-end sales cycle: opportunity identification, proposal development, negotiation, deal closing and post-campaign follow-up. Build and maintain strong relationships with decision-makers, agencies and direct clients in the local market, including senior-level relationships where appropriate. Develop compelling commercial proposals and presentations grounded in data, audience insights and market trends, tailored to each client's objectives. Own campaign delivery and reporting: provide clients and the sales team with quantitative and qualitative analysis of performance drivers (product, budget, cost and creative efficiency) against the agreed KPIs. Coordinate with the legal, traffic/broadcasting and ad operations teams to ensure regulatory compliance and flawless campaign execution before and during air. Partner with Aleph's internal teams to onboard priority accounts and elevate clients to preferred partner status. Own and be accountable for quarterly and annual revenue targets, pipeline management and account growth objectives. Act as a product champion with clients, leading conversations, workshops and presentations as a trusted advisor. Monitor weekly and monthly reporting and post-campaign analysis, proactively identifying optimization opportunities. Actively research the market to identify new prospective clients. Collaborate cross-functionally with Ad Operations, Product, Client Solutions and Research to ensure seamless campaign execution. Skills and Experience Required 3+ years of experience in marketing, advertising, media sales or online advertising; for senior positions, a proven track record selling premium video, BVOD or streaming inventory, consistently exceeding revenue targets. Strong knowledge of digital marketing, streaming/CTV platforms, social media and mobile advertising, and ideally experience with programmatic or self-serve buying solutions. Outstanding communication, presentation and storytelling skills, comfortable presenting to clients and large audiences. Data-driven mindset, with the ability to translate insights into actionable strategies. Creative thinking, a collaborative spirit, energy and a strong goal orientation. Bachelor's degree in Marketing, Communications, Advertising, Business or a related field. Advanced English. The mindset we are looking for : Genuine technological curiosity: adopts, tests and integrates new tools — including AI — into the way they work, rather than merely tolerating them. Analytical thinking: able to read data, interpret pipeline signals and make decisions based on information, not intuition alone. Orchestration ability: does not aim to do everything manually, but to coordinate — letting AI handle research, draft materials and suggest next steps — while the person decides, personalizes and builds the relationship. Real adaptability: anticipates changes in the sales process instead of merely reacting to them. Strategic relationship building: prioritizes quality over quantity, thinks long term and knows where to invest time across the account portfolio. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: NYC (SoHo) Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: London Office Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution - Build and update internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 4+ years in technical support, developer support, or systems engineering. - Experience managing and delivering against operational SLAs for enterprise accounts - Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase. - Working knowledge of APIs, databases, and Git-based CI/CD workflows. - Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.). - Exposure to cloud infrastructure (AWS, GCP, or similar). WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Remote - Singapore Workplace: Remote Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: New York, NY (HQ); San Francisco, CA; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is in a critical phase of growth, and marketing is one of the biggest drivers of it. We're building out our business systems team to make sure the systems behind every campaign, list, and lead can keep up. You'll work directly with Growth Marketing, Demand Generation, Lifecycle, Events, Sales Development, and Sales to own the systems that turn marketing programs into pipeline. You'll own HubSpot and how it connects to Salesforce and the rest of our GTM stack. What You'll Do - Own top-of-funnel marketing systems: the roadmap, the architecture decisions inside them, and their operational health - Run HubSpot as a system, not just a tool: workflows, lists, forms, properties, lifecycle stages, and the permissions and naming conventions that keep it from sprawling - Run campaign operations end-to-end: program and campaign structure, campaign membership and status, event and webinar lead capture, and launch QA, so Marketing can ship quickly without creating data debt - Own workflow management in HubSpot: build, document, and audit nurture, enrollment, and suppression workflows, and retire the ones that no longer earn their place - Build and govern lists: ICP segmentation, inclusion and suppression logic, enrichment, and email validation between a Growth request and a send. Every list should be reproducible and explainable. - Own privacy and opt-out management: subscription types, consent capture, unsubscribe and opt-out handling across HubSpot, Salesforce, and sales engagement tools, and compliance with CAN-SPAM, GDPR, and CCPA in a regulated fintech environment - Design and maintain UTM tracking and attribution architecture: UTM taxonomy and governance, hidden-field capture on forms, lead source and original source logic, and how campaign touches flow into Salesforce, so the attribution reporting is something the business trusts - Build the Salesforce automation behind marketing handoffs: record-triggered flows, validation rules, fields, and permission sets - Use AI to automate the work where it holds up: enrichment, list QA, data quality checks, and request triage - Prioritize incoming requests by ROI. Decide what gets built, deferred, or declined, and show the numbers behind each call. What You'll Need - 5+ years in marketing operations, business systems, or revenue operations at a fast-paced B2B company - Deep hands-on HubSpot experience: workflows built and debugged, and list, form, and property architecture you designed rather than inherited - Hands-on campaign operations experience: you've built campaign structures and owned the lists and sends behind real programs - A working command of email privacy and consent: subscription management, opt-out handling across systems, and the regulations behind them - UTM and attribution architecture you've owned in practice: taxonomy, capture, lead source logic, and the MQL-to-SQL handoff - Salesforce Admin experience, including flows you built and debugged when they broke (certification is a plus) - A habit of framing problems rather than waiting for a spec: you take on ambiguous requests, make the decisions, and ship - You dissect a problem, drive it to completion with little supervision, and can explain the tradeoffs to any audience Nice to Have - Enrichment and routing tools such as Clay, ZoomInfo, LeanData and Chili Piper - Sales engagement and automation platforms such as Outreach and Workato - Deliverability and list hygiene at high sending volume - Paid media and ad platform integrations, including conversion tracking - Lead scoring and MQL model design - Snowflake, Looker, or similar BI and warehouse tools - Linear or similar project management software BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. MISSION Alan is scaling internationally (800+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Engineers to build and own the internal technology platform every Alaner works on: identity and provisioning, endpoint and SaaS security, the tooling behind our clinics, and the automation that keeps IT from scaling linearly with headcount. The scope below is what the team owns, not a checklist for one person. You'll be staffed on one or two of these areas at a time, according to your strengths and interests, and it will evolve through time based on company needs and personal appetite. Staying close to users keeps us building the right things: you'll spend up to one day a week on IT support, seeing first-hand where friction lives and what's worth automating next. SCOPE ⚙️ PLATFORM & AUTOMATION - Own and extend automations on Alan Home, our internal provisioning engine - Maintain, extend and improve helpdesk automation, SaaS provisioning flows, and onboarding/offboarding pipelines - Own the meeting room AV and room-booking platform as a product, replicable across offices 🔑 IDENTITY & ACCESS - Own the IT side of the employee lifecycle (onboarding, offboarding, mobility between jobs and countries) across Google Workspace, SSO/SAML and our SaaS ecosystem. - Grow our role-based access model: extend it to more tools and refine the permission groups, so access is granted by role rather than case by case - Make employee lifecycle events reliable, fast and auditable end-to-end - Own access reviews and least-privilege models; produce and maintain the evidence our auditors rely on - Own SaaS procurement and license management: vendor relationships, renewals, and cost optimization across our stack 🔒 ENDPOINT & SAAS SECURITY - Own the Mac fleet in Kandji: enrollment at scale, role-based blueprints, fleet compliance - Cloudflare WARP, SaaS security controls - Maintain and strengthen our ISO 27001 certification and drive ACPR and pentest remediation on the endpoint and platform scope 🩺 HEALTH PROFESSIONALS IT - The IT layer behind Alan's clinics: practitioner tooling, equipment, access - Role and permission automation for healthcare professionals, and their support and escalation process 🌍 INTERNATIONALISATION - Make international expansion something IT accelerates, not something it slows down: a repeatable process where every new market (Canada, KSA, Armenia...) launches on our standard stack from day one - Bring acquired entities onto that same platform MILESTONES First 3 months - Acquire technical knowledge on Alan's platform: Alan Home, Google Workspace/SSO, Kandji, Cloudflare WARP - Take one project end-to-end and ship a first increment - Join the IT oncall team as technical escalation First 6 months - Own a workstream end-to-end - Deliver one automation or hardening initiative end-to-end - Take up documentation and automation on your scope and reduce significantly the bus factor on it - Mentor IT teammates on your core expertise First year - Deliver measurable IT toil reduction on your scope - Set the technical standards on your domain: how we build, document and review it - Build strong cross-functional partnerships (Engineering, Security, Workplace, Clinic, People, Audit) - Contribute to hiring and onboarding new teammates 3 years - Lead major projects end-to-end across several communities - Be the reference the team relies on across at least two domains - Mentor the IT team and beyond, and scale IT without a linear increase in manual work As the community grows, there is room to take on more responsibility: leading a crew, owning cross-community projects, mentoring, hiring. WHAT WE'RE LOOKING FOR Must-have - Technical/hard skills: - 3+ years in IT engineering, platform, systems or corporate engineering, with real ownership of production-facing systems - Depth in at least one area (platform & automation, identity, endpoint & security) and demonstrated range beyond it. - You write code: not as a full-time software engineer, but Python, APIs and pull requests in a shared repo should feel normal - Structured problem-solving: diagnoses methodically, asks the right clarifying questions, thinks about failure modes and rollback - Comfort with regulated environments: health data, ACPR, ISO 27001, HDS - Automation & AI appetite: uses AI tools smartly to accelerate their own delivery, with an instinct for what should be automated or delegated to AI rather than repeated Must-have - Behavioral / soft skills: - Ownership & autonomy: drives topics forward without hand-holding, including when they cross into someone else's perimeter - Written communication: Alan is written-first; decisions get argued in public documents and challenged by people outside your team - Pragmatic judgment: balances "perfect" vs. "good enough", decides with incomplete information - Documentation culture: reduces bus factor through clear documentation and knowledge sharing Nice-to-have skills / Bonus points if you have: - Experience with an internal provisioning or IdP-driven automation platform - Kandji or another MDM at scale - Cloudflare Zero Trust / WARP, Datadog - Audit remediation experience (ISO 27001, HDS) - Multi-country rollouts, or IT integration after an acquisition - Having mentored, coached or led a (small) crew - Health or healthtech ecosystem familiarity Languages: Fluent English & Professional French

Location: North America Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do - Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback - Become a product expert and help customers use Linear to drive business outcomes - Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts - Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for - 3+ years relevant work experience in a technical customer-facing role - SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment - Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively - Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively - Previous experience working with product + engineering teams and/or developer tools is preferred What we offer - Interesting and challenging work - Work-life balance - Competitive salary and equity - Employee-friendly equity terms (early exercise, extended exercise) - Stipend to set up your home office - Paid lunch and coffee during workdays - Work remotely, no commuting to the office - Paid co-working space/desk at an office - Health, dental, and vision insurance (US) - Regular team events and offsites - 5 weeks of paid vacation - 4 months of paid parental leave Learn how we think and work: - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - Building our way: Announcing our Series C https://linear.app/blog/building-our-way - Sequoia Capital Spotlight: Designing for the Developers https://www.sequoiacap.com/article/linear-spotlight/ - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear   Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

Location: United States Workplace: Remote We are looking for a Senior Solutions Engineer to join our Sales Engineering team. You will partner with Account Executives to qualify, progress, and close revenue opportunities with Fortune 500 prospects — guiding them through demos, architecture discussions, and proofs-of-concept that prove Coder’s value for both human developers and the AI coding agents working alongside them. This is not a scripted-demo-only role. You are equally comfortable running a deep technical proof-of-concept and stepping back to translate a technical win into a business case an economic buyer will act on. You are energized by ambiguity, motivated by winning deals the right way, and capable of bringing the voice of the prospect back into how Coder builds and sells. What you will be doing: - Own the technical relationship with prospects through pre-sales, and efficiently manage towards a technical win - Demo the Coder platform from the developer, administrator, and AI agent workflow perspectives - Install Coder on cloud and on-prem Kubernetes or VM infrastructure - Run proofs-of-concept that prove Coder’s value including for agentic and LLM-powered development workflows and accelerate deals - Evolve into a subject-matter expert on Cloud Development Environments, agentic AI development, and their business impact - Serve as the prospect’s and customer’s voice, routing insights to Engineering and Product - Track and report product issues and feature requests using Linear - Troubleshoot Coder deployments, networking, and Kubernetes components during evaluation - Contribute pull requests to Coder’s documentation What you bring: - Minimum 5 years of experience as a Solutions Engineer selling infrastructure or developer tooling - Strong customer-facing skills that win trust with technical stakeholders - Ability to translate technical hurdles into business value in real time - Understand agentic AI software development use cases and advocate passionately where appropriate - Comfortable leading architecture demos and deep-dive troubleshooting sessions - Deep Linux fundamentals and comfort at the command line - 3+ years hands-on with Docker and Kubernetes - Experience with AWS, Google Cloud, or Microsoft Azure - 3+ years with Terraform or comparable infrastructure-as-code tooling - Solid grasp of networking: ingress controllers, proxies, load balancers - Experience with AI tooling at both the user level and infrastructure level (e.g. Claude Code, GitHub Copilot, Cursor) as well as LLM infrastructure such as model proxies and LLM routing layers (e.g. LiteLLM) and the ability to speak credibly to how enterprises evaluate and adopt them - Startup-speed execution, ownership mindset, and a player-coach attitude Bonus tacos if you have - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Success at both high-growth startups and larger software vendors - Direct experience deploying or supporting AI coding agents in customer environments (e.g. Claude Code, Devin, or similar autonomous/semi-autonomous dev tools) - Background in CI/CD, DevOps, or developer-platform products - Experience in platform engineering or developer platform teams - Kubernetes, AWS, or related certifications ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: New York, NY (HQ); San Francisco, CA; Denver, CO Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will build and run the operating systems that help Juno ship reliably and support customers as we scale. On the product operations side, you will turn product decisions into clear operating plans, maintain visibility in Linear, coordinate customer testing and launch readiness, keep commitments and risks visible, and make sure product changes are communicated clearly. You will partner closely with product and engineering to make decisions executable, keep work organized, surface gaps and dependencies, and ensure the team follows through on what it has committed to ship. On the customer support side, you will be the first line of defense when customers encounter product issues. You will triage and investigate problems, coordinate the right response, and redirect travel-service questions to our travel partners. Because you sit close to both the product process and the customer, you will turn recurring friction into clear insights, accountable follow-up, and better operating systems. Success means Juno ships through a lightweight and dependable process, customers understand what changed, risks and commitments do not get lost, recurring issues reach the right owners, and support demand does not grow one-for-one with the business. WHAT YOU’LL DO - Provide holistic support through the entire launch lifecycle across program management, customer testing, launch readiness, change management, customer communication, and post-launch iteration. Own and improve Juno's shipping process so the right reviews, testing, documentation, internal enablement, and customer updates happen at the right time. - Maintain Linear as a reliable operating system for projects, owners, milestones, dependencies, status, and product decisions. Surface risks early and follow through until they are resolved. - Serve as the first line of defense for product-related customer issues across email and chat, join customer calls when needed, manage escalations to resolution, and route travel-service questions to the right partner. - Be the voice of the customer in product decisions. Analyze support trends and customer feedback, diagnose recurring friction, size the problems you find, and translate messy input into clear findings, recommended actions, prioritization input, and accountable follow-up for product and engineering. - Build AI-powered workflows, automations, knowledge systems, and self-service experiences that improve the quality and speed of product operations and customer support. WHAT YOU NEED - 3+ years of experience in product operations, program management, customer experience, technical support, consulting, or another customer-facing analytical role in a fast-moving software company. - You are highly process-oriented. You can turn ambiguous cross-functional work into clear owners, milestones, decisions, and next steps without creating unnecessary bureaucracy. - You actively use AI to get real work done and can show us what you have automated, analyzed, or built. - You can use qualitative feedback and data to identify patterns, diagnose root causes, size problems, and measure whether a product or operational fix reduced customer friction. - You write with precision and empathy. You can explain a complicated product change or technical issue clearly, without jargon or filler. - You run toward ownership, move quickly without losing the details, and can drive clarity across product, engineering, customer success, customers, and external partners. NICE-TO-HAVES - Technical fluency with APIs, integrations, debugging, or data analysis, even if you do not write production code. - Experience in B2B SaaS, travel, fintech, or another operationally complex product. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: United Kingdom Workplace: Remote We are looking for a Senior Solutions Engineer to join our Sales Engineering team. You will partner with Account Executives to qualify, progress, and close revenue opportunities with Fortune 500 prospects — guiding them through demos, architecture discussions, and proofs-of-concept that prove Coder’s value for both human developers and the AI coding agents working alongside them. This is not a scripted-demo-only role. You are equally comfortable running a deep technical proof-of-concept and stepping back to translate a technical win into a business case an economic buyer will act on. You are energized by ambiguity, motivated by winning deals the right way, and capable of bringing the voice of the prospect back into how Coder builds and sells.   What you will be doing: - Own the technical relationship with prospects through pre-sales, and efficiently manage towards a technical win - Demo the Coder platform from the developer, administrator, and AI agent workflow perspectives - Install Coder on cloud and on-prem Kubernetes or VM infrastructure - Run proofs-of-concept that prove Coder’s value including for agentic and LLM-powered development workflows and accelerate deals - Evolve into a subject-matter expert on Cloud Development Environments, agentic AI development, and their business impact - Serve as the prospect’s and customer’s voice, routing insights to Engineering and Product - Track and report product issues and feature requests using Linear - Troubleshoot Coder deployments, networking, and Kubernetes components during evaluation - Contribute pull requests to Coder’s documentation   What you bring: - Minimum 5 years of experience as a Solutions Engineer selling infrastructure or developer tooling - Strong customer-facing skills that win trust with technical stakeholders - Ability to translate technical hurdles into business value in real time - Understand agentic AI software development use cases and advocate passionately where appropriate - Comfortable leading architecture demos and deep-dive troubleshooting sessions - Deep Linux fundamentals and comfort at the command line - 3+ years hands-on with Docker and Kubernetes - Experience with AWS, Google Cloud, or Microsoft Azure - 3+ years with Terraform or comparable infrastructure-as-code tooling - Solid grasp of networking: ingress controllers, proxies, load balancers - Experience with AI tooling at both the user level and infrastructure level (e.g. Claude Code, GitHub Copilot, Cursor) as well as LLM infrastructure such as model proxies and LLM routing layers (e.g. LiteLLM) and the ability to speak credibly to how enterprises evaluate and adopt them - Startup-speed execution, ownership mindset, and a player-coach attitude   Bonus tacos if you have - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Success at both high-growth startups and larger software vendors - Direct experience deploying or supporting AI coding agents in customer environments (e.g. Claude Code, Devin, or similar autonomous/semi-autonomous dev tools) - Background in CI/CD, DevOps, or developer-platform products - Experience in platform engineering or developer platform teams - Kubernetes, AWS, or related certifications ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: North America Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. The Data team works across Linear, supporting Product, Engineering, and GTM. We own our data pipelines, warehouse, dashboards, analysis, and integrations with third-party tools. As a small team, we focus on building systems that make data accessible and useful across Linear. We’re looking for someone who wants to help shape how we architect, build, and use data as we grow. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Work across Product and GTM (Marketing, Sales, Customer Success, and Finance) to turn ambiguous questions and operational needs into useful metrics, models, analyses, and workflows - Build and maintain dbt models and pipelines that create trusted views of our product, customers, and business - Design clear, maintainable data models and improve the testing, documentation, performance, and reliability of our data stack - Build dashboards and self-service reporting in Metabase and Hex, and dig deeper when the answer requires more than a chart - Operationalize data through reverse ETL and partner with GTM Engineering on the scoring, segmentation, automations, and internal tools that help our teams scale - Balance fast, pragmatic answers with durable solutions, recognizing when a one-off request should become a reusable model or workflow - Find ways to leverage emerging tools, LLMs, and coding agents to accelerate development, analysis, testing, and documentation while maintaining a high bar for correctness What we're looking for - 8+ years of experience in analytics engineering, data analytics, or data engineering, ideally at a fast-moving software company - Exceptional SQL and strong hands-on experience with dbt and a modern cloud data warehouse - Track record of owning data projects end-to-end, from shaping an ambiguous problem to shipping something people rely on - Strong data modeling judgment: you think clearly about grain, reusable components, interfaces, dependencies, and maintainability without relying on a single prescribed methodology - Analytical judgment: you know when to answer quickly, when to investigate deeply, and how to turn complex findings into a clear recommendation - Comfortable moving between technical implementation and business context, from debugging a data model to understanding product adoption or sales efficiency - High ownership mentality: self-directed, pragmatic, and willing to challenge a request or approach when something does not make sense - Strong communication skills and experience partnering directly with both technical and non-technical teams - Comfortable using LLMs and coding agents as part of your day-to-day development workflow Our tech This stack reflects the systems you’ll work in. You’re not expected to have experience with everything listed, but you should be comfortable learning quickly and working across the full lifecycle of data. - Data Warehouse: Snowflake, dbt Cloud - Dashboards / Analysis: Metabase, Hex - ETL / rETL: Hevo, Fivetran - GTM tools: Hubspot, Pocus, Clay What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Location: North America Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Linear is in a unique position—we are profitable, which gives us the flexibility to invest thoughtfully as we grow. We want to build a company that scales well—not just in our product, but in how we run our GTM programs. In this role, you’ll design and evolve the systems and process that power our deal desk process. This person will help build the mechanics behind our sales-led deals: quotes, order forms, pricing, discount approvals, and contract terms. A strong candidate has run quote-to-cash at a SaaS company and can spot where the process is slow, manual, or leaky. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America (west coast). We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do - Own the quote-to-order-form workflow: accurate quotes, correct terms, and a clean path from verbal yes to signed and billed - Build and run the deal approval and discount matrix, so Account Executives know what they can self-serve and what needs sign-off - Be the single point of contact for deal structuring questions that today land on Account Executives mid-deal - Partner with Finance and Legal to keep the order-to-cash process clean, controlled, and free of revenue leakage - Support usage-based and consumption deals as AI billing rolls out, from how they are quoted through the hand-off to billing - Find and remove manual work: automate what can be automated, document what needs to be documented - Help us get and stay audit ready by making sure deals are recorded correctly What we're looking for - 3-5 years in deal desk, order management, revenue operations, or quote-to-cash, ideally at a high-growth SaaS company - Strong command of the full quote-to-cash cycle, from pricing and approvals through order form and billing hand-off - Comfortable building process from scratch: workflows, approval logic, controls, and documentation, without a playbook handed to you - Sound judgment on the tradeoff between deal speed and control, and on sensitive pricing and deal information - A clear communicator who can hold a deal conversation with an Account Executive, Finance, and a customer, and have each one walk away with what they need - Proficiency with CRM and quoting tools; experience with usage-based billing, multi-currency, or CPQ is a strong plus What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives - Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity - Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned - Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountability - Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution - Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes - Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention WHAT YOU’LL BRING - 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company - Proven track record building and scaling operational processes from scratch - Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations - Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels - Experience partnering closely with Legal, Product, and Engineering, including third-party vendors - Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick - Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus EVEN BETTER… - Experience with outbound communications compliance — TCPA, do-not-call, SMS sender registration, or similar calling/messaging regulations in the US or internationally - Experience at an early-stage startup or scaling product org - Familiarity with OKR frameworks, roadmap tools, or product analytics platforms - Background in product management, engineering, or consulting/strategy with deep operational exposure OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives - Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity - Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned - Coordinate cross-functional initiatives that span Product, Eng, Design, Brand, Sales, and Ops teams—driving alignment, timelines, and accountability - Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution - Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes - Build our internationalization operations playbook and continuously improve it so we can scale with quality and intention WHAT YOU’LL BRING - 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company - Proven track record building and scaling operational processes from scratch - Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations - Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels - Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick - Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus EVEN BETTER… - Experience at an early-stage startup or scaling product org - Familiarity with OKR frameworks, roadmap tools, or product analytics platforms - Background in product management, engineering, or consulting/strategy with deep operational exposure - Experience with vendor management and localization expansion efforts OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.