Вакансии

Location: Southern Connecticut; Stamford, New Haven, Norwalk Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week** What You’ll Do: Ensure operational excellence and an unbelievable customer experience Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations. Who You Are: A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. A self-starter who is comfortable taking on a high level of responsibility A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals. A team-focused individual that takes ownership of their work and pride in their team's success. Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus. An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds. Willing to wear multiple hats and contribute on projects of all types Fluent in English, additional languages a plus Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving / adapting as conditions change Experienced in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - $75,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Location: Silicon Valley, Cupertino, Palo Alto, San Jose, East Bay Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in the Bay Area area, ready to be onsite 4–5 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$75,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching Ready to join the ride? Via is an equal opportunity employer.

Location: Dallas-Fort Worth, TX Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in the Dallas-Fort Worth area, ready to be onsite 4–5 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $60,000 - $70,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Yerevan, Armenia Description We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team. Responsibilities Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time. Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records. Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management. Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures. Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency Requirements At least 2 years of professional experience in a similar role Advanced knowledge of Armenian, Russian, and English languages Accurate, detail-oriented personality, ability to meet deadlines Advanced practical knowledge of MS Excel is a must Excellent communication and negotiation skills Strong time management skills Analytical thinking and problem-solving skills Interpersonal skills, ability to develop effective working relations with colleagues High sense of responsibility and ability to work under pressure Strong interpersonal and communication skills

Location: Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement. Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing. Responsibilities Engage with colleagues to address travel queries and issues Work with the wider business services team on company and industry event plans Hold travel vendors accountable for providing excellent service Check invoices to ensure accurate charges and timely payments, credits and refunds for travel Monitor trends, spend, emissions and compliance with company policy Track unused tickets, credits and airline points usage What we are looking for Excellent academic results at school and university A degree in a business or technical subject Excellent communication skills Responsible and accountable Self-awareness and thoughtfulness Ability to travel up to four times a year for company events of up to two weeks duration Ability to learn new technology and software quickly What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Задачи: — Самостоятельное управление кросс-функциональными проектами на уровне Middle+/Senior — Взаимодействие с командами разработки и внутренними стейкхолдерами — Анализ процессов и выявление причин проблем Требования: — Опыт самостоятельного управления кросс-функциональными проектами на уровне Middle+/Senior — Практический опыт работы с процессами Customer Support / Support Operations — Опыт взаимодействия с командами разработки и внутренними стейкхолдерами — Умение анализировать процессы, выявлять причины проблем Условия: — Офисный формат работы в Лимасоле, Кипр

Задачи: — Находить возможности для оптимизации Support Operations. — Реализовывать изменения, повышающие эффективность команд и ускоряющие решение клиентских вопросов. Требования: — Опыт управления кросс-функциональными проектами. — Понимание процессов клиентской поддержки. Условия: — Работа в офисе в Лимасоле, Кипр.

Location: London Workplace: OnSite ABOUT APTURA At Aptura, we combine domain expertise with proprietary technology to deliver high-quality, domain-specific training data that helps frontier models perform better. At work, we're building a high-performance, people-first culture. We move quickly, think ambitiously, and set a high bar for ourselves, all while staying open, collaborative, and genuinely enjoyable to work with. The best ideas here win regardless of who they come from, teams sit close to leadership, and every voice has a say in what comes next. Joining Aptura means more than taking a job. It's an opportunity to help build a company from the ground up. We've grown from 3 to 15 people in the past year, and we're accelerating. That growth creates real ownership, meaningful responsibility, and the chance to make an outsized impact while helping redefine how regulated industries adopt and benefit from AI. IDEAL CANDIDATE Early in your career, you are excited by hard problems and want to build an exceptional company. You don't need a playbook but will write one. Sharp : You learn quickly, think critically, and thrive in unfamiliar territory. High-agency : You take ownership, move without being asked, and make things happen. Critical Thinker : You balance attention to detail with sound judgment and communicate with clarity. RESPONSIBILITIES - Own project execution from onboarding through delivery. - Remove blockers, manage timelines, and keep stakeholders aligned so work never loses momentum. - Surface recurring issues, prioritise pain points, turn operational insights into product improvements. - No two days are the same. You'll work across hiring, onboarding, project delivery, contributor support, payments, and product operations - solving a wide range of problems as we scale. REQUIREMENTS - Bachelor's degree in STEM from a top university with some hands-on coding experience. - Exceptional academic or professional achievements. - Strong problem-solving instincts and bias for action. - Excellent written and verbal communication. - Fast learner who thrives in unfamiliar environments. - Can work well independently or as part of a team. BENEFITS - Competitive salary - Modern, centrally located London office built for collaboration and focus - Access to a range of tools to boost productivity and maximise results - Tech, screens, and any equipment you need to perform at a high level Logistics - Location: In-person at our office in Liverpool Street, London - Start date: Immediate

Location: United States Workplace: remote About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About this role: Lyra Health is looking for a driven, highly motivated GTM Strategy and Operations Manager to join our growing GTM Operations team. This role will drive strategic initiatives, scale operational infrastructure, and optimize processes across our go-to-market organization, with an initial focus on supporting key growth vectors such as channel partnerships. This role requires strong cross-functional leadership, operational rigor, and a deep understanding of both project management and how Lyra’s solutions fit into overall employer and partner market strategies. In this role, you will balance high-priority GTM strategy projects with meticulous attention to detail—ensuring workflows are scalable, aligned with Lyra's systems, and built to support long-term company growth.   The successful candidate will be flexible, determined, and energized by tackling complex operational problems, eliminating manual bottlenecks, and designing repeatable processes. This person will build strong relationships cross-functionally to understand operational priorities, clarify objectives, and drive end-to-end execution. The ideal candidate thinks multiple steps ahead, thrives when navigating ambiguity, easily flexes across different operational initiatives as business priorities evolve, fosters a collaborative team environment, and sets the tone for operational excellence across Lyra. Responsibilities Lead the planning, execution, and scaling of high-priority GTM operational programs from inception to completion, ensuring alignment with overall business objectives. Identify operational bottlenecks and friction points across go-to-market workflows, designing and managing root-cause solutions through to completion. Lead analytical initiatives to evaluate go-to-market performance, program ROI, and opportunities for continuous operational improvement. Own and scale operational frameworks for strategic GTM growth areas, driving operational alignment among cross-functional stakeholders. Partner cross-functionally with Channel and Sales teams to evaluate partner requirements, translate operational nuances, and support smooth handoffs into implementation and post-sales delivery. Develop, manage, and communicate comprehensive project plans, timelines, issue logs, and executive-level progress reports for strategic initiatives. Collaborate with Systems teams to evaluate, test, and implement CRM (Salesforce) and tooling enhancements that improve pipeline tracking and operational visibility. Evaluate, standardize, and refine project management frameworks, operational tools, and documentation to increase organizational velocity and scale. Qualifications Bachelor’s degree in Business, Healthcare Administration, Operations, Project Management, or a related field. 8+ years of demonstrated success in GTM operations, business operations, strategy, or program management in a high-growth environment. Prior work experience in Enterprise B2B Technology or Healthcare is a plus. Proven track record of managing complex cross-functional initiatives, building operational programs from the ground up, and executing against aggressive timelines. Experience designing operational solutions or supporting workflows for enterprise partnerships or channel programs is a plus. Excellent written, verbal, and interpersonal communication skills, with the ability to influence cross-functional leaders and synthesize complex requirements for varied audiences. Proficiency in leveraging technology to track and manage deliverables, including CRM platforms (e.g., Salesforce), project management software (e.g., Asana), and advanced Google Sheets or Excel. Strong analytical, critical-thinking, and problem-solving skills, with a data-driven approach to resolving business and workflow bottlenecks. Demonstrated agility and ability to work autonomously, flex across diverse initiatives, and adapt to shifting business priorities while keeping teams aligned. PMP, Lean Six Sigma, or equivalent project/process management certification is a plus. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." As a full-time GTM Strategy and Operations Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to $146,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.   Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave  401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!   We can’t wait to meet you.

Location: Remote - US East About the Job: LaunchDarkly is looking for a Senior Program Manager to help the Revenue Operations team scale efficiently. This role drives cross-functional programs, streamlines processes, and delivers data-driven solutions that accelerate predictable SaaS revenue growth. You'll be the person who turns strategic priorities into structured plans, keeps cross-functional teams aligned, and makes sure risks and blockers get surfaced and resolved before they slow the business down. The mission of the Senior Program Manager is to enable the Revenue Operations team to scale efficiently by driving cross-functional programs, streamlining processes, and delivering data-driven solutions that accelerate predictable SaaS revenue growth. Responsibilities: Drive Strategic RevOps Initiatives Translate strategic priorities into structured program plans Define milestones, owners, and deliverables Track progress and outcomes against plan Manage dependencies and escalate blockers as needed Establish Program Governance & Cadences Establish operating rhythms for cross-functional programs Run status and steering meetings Maintain decision and action logs Standardize reporting across programs Manage Cross-Functional Alignment Coordinate across RevOps and Field (Sales, CS, Marketing) teams Clarify roles and responsibilities across program stakeholders Align teams on priorities and timelines Facilitate decisions and communicate updates to stakeholders and leadership Manage Risks, Issues & Dependencies Identify risks early and maintain risk logs Develop mitigation plans Resolve cross-functional dependencies Escalate decisions requiring leadership input Qualifications: 10+ years of experience in program management, project management, or operations, ideally supporting a Revenue Operations, Sales Operations, or GTM function Strong track record running cross-functional programs with multiple stakeholders and competing priorities Experience establishing program governance — operating rhythms, status reporting, decision logs — from scratch Comfortable managing risk logs, mitigation plans, and escalation processes Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps Data-driven mindset; comfortable defining and tracking success metrics for programs Experience with Project Management tools (Jira, Asana, Monday) PMP, Agile/Scrum certification, or equivalent experience a plus GTM tool implementation a plus Project Management tool experience a plus Experience in B2B SaaS preferred Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,500 - $187,660 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,800 - $168,850 ** Zone 3: All other US locations - $116,000 - $159,500* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The People Systems & Operations team builds and runs the systems, workflows, and automations that support every stage of the employee lifecycle at Wealthsimple. We own the design of the processes behind those systems, and we're accountable for their reliability, scale, and integrity. We sit within People & Comms and work closely with Engineering, IT, Legal, Security, and Compliance to make sure our people programs are practical, secure, and actually used. ABOUT THE ROLE This is a 12-month fixed-term contract. You’ll own core employee lifecycle transactions end to end, making sure every change is accurate, on time, and reflected correctly downstream in payroll and our other People systems. It's work with real stakes: every transaction touches someone's pay, title, or career, so getting it right matters. WHAT YOU'LL DO WHAT YOU BRING TO THE SYSTEM: - Own job change transactions in Workday, including compensation, title, and role changes - Contribute to onboarding administration, making sure new hires are set up accurately and on time so their first day goes smoothly - Prepare and validate employee data ahead of payroll cut-offs - Generate employee letters and documentation accurately and consistently - Audit your own work and the data around it, catching errors at the source rather than downstream WHAT YOU BRING TO THE BUSINESS: - Manage a high volume of requests through our ticketing queue with speed, accuracy, and clear communication - Act as a trusted point of contact for employees, managers, and People Partners on lifecycle questions - Spot recurring friction in our processes and propose fixes, from better templates and documentation to automation opportunities with the People Systems team - Document processes as you go so the work is repeatable, scalable, and easy to hand off - Look for where AI tools can make the work faster and more accurate QUALIFICATIONS - 2+ years of experience in People Operations, HR Operations, or HR administration - Hands-on experience transacting in Workday, including job changes, compensation changes, and onboarding - Bias to action: you move work forward without waiting to be asked and take ownership of outcomes, not just tasks - Strong attention to detail: you treat data accuracy as non-negotiable because you know every transaction touches someone’s pay, title, or career - Scalable thinking: you fix the process, not just the instance, and notice when the same problem keeps showing up - Working knowledge of how employee data flows into payroll, and the downstream impact of getting it wrong - Comfortable managing competing priorities and deadlines in a fast-paced, high-growth environment - Clear, warm communicator with employees and managers at all levels - Handle confidential employee information with discretion and sound judgment NICE TO HAVE - Experience with Ashby and Jira WHO YOU ARE - Detail-oriented: data accuracy is non-negotiable for you, because you know every transaction touches someone's pay, title, or career - Someone who moves work forward without waiting to be asked, and owns outcomes, not just tasks - A process fixer: you solve the pattern, not just the one-off, and you notice when the same problem keeps showing up - A clear, warm communicator with employees and managers at every level - Discreet with confidential employee information, with sound judgment about what to share and when WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: San Francisco fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. ABOUT THIS ROLE: We're looking for a Marketing Operations hire to build and scale the systems that power our marketing and revenue growth. You'll own lead management, scoring, lifecycle automation, campaign operations, and marketing attribution. This is a hands-on role for someone who can execute campaigns today while building scalable systems that make our marketing engine smarter and more efficient over time. In your first six months, you'll have built a reliable lead scoring and routing system, launched automated lifecycle nurtures, streamlined campaign operations, and established actionable reporting on marketing's contribution to pipeline and revenue. Ultimately, you'll help us build a marketing engine that becomes more effective and scalable as fal grows. WHAT YOU’LL DO - Lead Management & Scoring - Build lead scoring models using product usage, firmographics, engagement, and buying intent signals. - Own lead enrichment, segmentation, qualification, and routing in partnership with Sales and RevOps. - Identify high-intent prospects and accounts, surfacing actionable signals to Sales. Lifecycle Marketing & Automation - Build automated email nurtures across signup, activation, conversion, retention, and expansion. - Create behavior-triggered campaigns based on product activity and customer segments. - Continuously optimize workflows to improve engagement and conversion. - Support campaign operations across events, model launches, webinars, ABM and lifecycle. Campaign Operations & Attribution - Own campaign setup, tracking, and reporting in Salesforce and marketing automation platforms. - Manage event marketing operations, including list building, enrichment, lead uploads, and post-event follow-up. - Establish reliable attribution and reporting to measure marketing's impact on pipeline and revenue. Marketing Systems & Infrastructure - Build scalable workflows connecting CRM, product data, enrichment tools, and marketing platforms. - Automate manual processes and improve data quality across the marketing funnel. - Develop dashboards and reporting to track campaign performance, funnel conversion, and revenue impact. - Proactively identify operational bottlenecks and implement systems that scale with the business. QUALIFICATIONS/NICE-TO-HAVES - 3–6+ years of experience in marketing operations, revenue operations, or growth operations, ideally in B2B SaaS or developer tools. - Experience building lead scoring, lifecycle nurture programs, segmentation, and automated workflows. - Familiarity with enrichment and intent tools such as Clay, Apollo, Clearbit, or 6sense. - Strong analytical skills and experience with attribution, funnel reporting, and pipeline measurement. - A builder's mindset: comfortable creating systems from scratch, solving ambiguous problems, and moving quickly. - Experience in product-led growth (PLG), developer tools, or AI infrastructure. - Familiarity with SQL, APIs, webhooks, and workflow automation tools. - Experience building product-qualified lead (PQL) models using behavioral and usage data. WHAT WE OFFER AT FAL - Interesting and challenging work - A lot of learning and growth opportunities - We offer visa sponsorship and will help you relocate to San Francisco. - Health, dental, and vision insurance (US) - Regular team events and offsites COMPENSATION - $140,000 - $180,000 + equity + comprehensive benefits package   U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE RC Capital is RevenueCat's first move into financial services. Our first product, Early Payouts, gives developers access to App Store proceeds without waiting the usual 30 to 60 days for Apple and Google to pay them. As Sales & Operations Specialist, RC Capital, you will own the customer lifecycle end-to-end - from identifying and qualifying suitable prospects through screening, onboarding, activation, ongoing support, account operations, and portfolio health. You will combine commercial judgment, customer care, operational discipline, and risk awareness to help RC Capital acquire and serve more healthy customers. This is a hands-on individual-contributor role on a small founding team. You might move from a discovery call to an onboarding issue, a portfolio review, and a workflow improvement in the same day. You will work closely with Sales, Support, Product, Data, Finance, Legal, Marketing, and GTM Operations, and report to the VP of Strategy & Operations. You will also help build the playbook and systems future teammates inherit. WHAT YOU'LL OWN: - Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision. - Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully. - Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams, and own follow-through through resolution. - Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner. - Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps. - Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations. - Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand. WHAT WE'RE LOOKING FOR - 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations. - A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through. - Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected. - 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach. - Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review. - Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action. - Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience. - Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners. - Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones. NICE TO HAVE - Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes. - Experience launching a new product, business line, or operating motion before the playbook was written. - Knowledge of mobile apps, developer products, subscriptions, or App Store economics. - Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments. - Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms. What success looks like In your first 30 days - Understand RC Capital's product, customers, unit economics, risk model, and role within RevenueCat. - Map the lifecycle from first signal through activation and live-account support. - Establish baseline reporting for pipeline quality, conversion, time to decision, time to activation, support demand, repeat usage, and portfolio health. - Shadow sales, onboarding, support, risk, and account reviews; then handle initial customer interactions with support. - Ship one concrete improvement to a workflow, report, playbook, or automation. By 90 days - Independently own a portfolio from qualification and screening through onboarding and ongoing operations, escalating genuine exceptions appropriately. - Give the team a reliable view of pipeline, onboarding, support, usage, and portfolio performance, with recommendations rather than reporting alone. - Run a consistent cadence for opportunity follow-up, onboarding, live-account reviews, and issue resolution. - Ship workflow or automation improvements that reduce manual work or customer wait time without weakening controls. - Support marketing efforts to deliver on targets. - Translate recurring customer and operational friction into structured recommendations for Product, Data, Finance, Legal, Support, or Marketing. By 6 to 12 months - Improve key lifecycle measures such as conversion, activation speed, utilization and retention. - Help grow a portfolio of healthy customers while keeping fraud, disputes, losses, and other agreed risk indicators within guardrails. - Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people's heads. - Help turn the early motion into a repeatable engine and identify which responsibilities should move to partner teams or future hires as volume grows. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21

Location: Remote - Colombia Workplace: Remote Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data. As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI. THE TEAM AND YOUR IMPACT As a Senior Software Engineer on the Qdrant Cloud Operations team, you will run and evolve the infrastructure behind Qdrant Cloud: the regional Kubernetes clusters, cloud accounts and networking that customer databases run on across AWS, GCP and Azure. You will be one of the engineers in our LATAM on-call group. Together with the team in Europe, you will help us set up a two-region follow-the-sun on-call rota, so incidents in the Americas time zones get a fast response and fewer out-of-hours pages land on the European team. This role includes a regular on-call rotation. Shifts include time outside normal working hours in Americas time zones, and on-call is compensated. WHAT YOU WILL OWN - Operate and improve the regional Kubernetes clusters and cloud infrastructure that host customer Qdrant clusters (AWS, GCP, Azure). - Take part in a follow-the-sun on-call rota covering the Americas time zones: respond to incidents, lead root cause analysis and drive the follow-up fixes. - Turn recurring manual operations into automation and self-service, in Go and infrastructure-as-code (Terraform, Crossplane, GitOps with FluxCD). - Roll out new regions and dedicated regions (Qdrant Cloud regions reserved for a single customer), and make that process faster and more repeatable. - Improve monitoring, alerting and runbooks so problems are caught before customers notice. - Improve the reliability, performance and cost of the fleet: instance types, storage and capacity. - Write design docs for infrastructure changes and lead them through review and rollout, including across teams. - Raise the bar on how the team runs incidents, postmortems and day-to-day operations, and help onboard the next engineers in LATAM. WHO YOU ARE - 5+ years in SRE, infrastructure, platform engineering or DevOps roles, running production systems. - Solid experience running Kubernetes in production, including stateful workloads or databases, and debugging it when it breaks. - Hands-on experience with at least one major cloud provider (AWS, GCP or Azure), including its networking: VPCs, load balancing, DNS, PrivateLink / Private Service Connect. Two or more providers is a plus. - You have built and maintained production software in Go, or in another language and are happy to switch to Go. - Experience with infrastructure-as-code (Terraform/Crossplane or similar), CI/CD and GitOps. - On-call experience: you have handled real production incidents using metrics, logs and alerting (Prometheus, Grafana, OpenTelemetry or similar), and written up what happened. - Clear written and spoken English. Most of the team is in Europe, so a lot of handover is async, and you may occasionally join customer calls to debug escalations that Customer Support can't resolve alone. - You use AI coding and operations tools in your daily work, and you know when to trust their output and when to verify it. NICE TO HAVE - Experience building or debugging Kubernetes operators or controllers. - Experience running GPU workloads on Kubernetes. WHY JOIN US - A remote-first, international team working on cutting-edge AI infrastructure. - A competitive salary with additional perks. - Flexible working hours and async-friendly culture. - High ownership and real impact. - Open-source, engineering-driven culture. - Choose your own laptop equipment. For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy. Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist. Come build with us! FOR INFORMATION ON HOW WE HANDLE YOUR PERSONAL DATA, PLEASE REFER TO OUR RECRUITMENT PRIVACY POLICY https://qdrant.tech/legal/recruitment-privacy-policy/ #LI-REMOTE

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We’re looking for a Senior People Operations Specialist to play a key role in building and scaling the HR operations that support our growing team. This is an opportunity to have real ownership and impact. You’ll oversee the core employee lifecycle while shaping the processes, systems, and ways of working that enable us to grow effectively. From improving existing workflows to introducing smarter, more automated solutions, you’ll have the freedom to challenge how things are done and make them better. Working closely with HR Business Partners, Talent Acquisition, Payroll, Finance, and Legal, you’ll help create a seamless employee experience and ensure our HR operations are accurate, efficient, and built to scale. If you enjoy bringing structure to fast-moving environments, solving operational challenges, and building things that make a tangible difference, this is a chance to help shape HR Operations at an exciting stage of our growth. WHAT YOU'LL DO - Own end-to-end HR operations: onboarding/offboarding, employee data management, contracts, and HRIS administration - Design and continuously improve HR processes and workflows to support rapid headcount growth - Partner with Payroll and Finance to ensure accurate, timely monthly payroll inputs (starters, leavers, changes, benefits) - Partner with Legal, HR Business Partners and Talent Acquisition to ensure a smooth, well-documented employee lifecycle - Act as the escalation point for employee queries relating to contracts, benefits, and policies - Support audits (right-to-work, compliance, insurance) and maintain accurate employee records - Ensure HR policies, employee handbooks, and processes comply with UK employment law (and monitor changes that require updates) - Manage relationships with external vendors (such as benefits providers etc) - Identify opportunities to automate and simplify recurring HR admin work WHAT WE'RE LOOKING FOR - 3+ years of experience in People Operations, ideally in a fast-growing or scale-up environment - Solid working knowledge of UK employment law and best practice - Experience owning or administering an HRIS (preferably HiBob) - Experience coordinating with payroll providers and benefits administration in the UK - Strong Excel/Google Sheets skills; comfortable working with and cleaning large datasets - Excellent attention to detail and a process-first mindset - Strong communication skills — able to explain policy and process clearly to employees at all levels - Comfortable working in ambiguity and building processes from scratch where none exist yet WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don’t match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting. Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains. Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. 108,720.00 - $ 135,900.00 . Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 115,120.00 - $ 143,900.00 . Based in the San Francisco Bay area, California: $ 127,920.00 - $ 159,900.00 . This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals. You'll serve as a strategic partner to Customer Success leadership, translating business priorities into scalable processes, systems, and performance frameworks that improve customer outcomes, operational efficiency, and revenue retention. This role requires someone who can think strategically, influence cross-functional decisions, and drive complex initiatives from strategy through execution. You'll help shape how we operate as we scale, with a focus on automation, data-driven decision-making, and delivering a consistent, customer-centric experience. What you'll do: Customer Success Operations Strategy & Execution Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability. Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations. Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support. Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate. Systems Strategy & Operational Infrastructure Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale. Partner with Business Systems and IT to drive integrations, automation, and data integrity across Salesforce, CS platforms, support systems, and product analytics tools. Establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle. Evaluate and recommend tools and technology investments that improve operational efficiency and the customer experience. Renewals Strategy & Operations Lead the operational implementation of our Renewals function, including forecasting processes, quota tracking, performance measurement, and renewal workflows. Establish reporting and analytics around renewal attainment, gross revenue retention (GRR), net revenue retention (NRR), churn, and contraction. Partner with CS, Sales, and Finance to improve renewal predictability, identify retention risks, and establish clear accountability for revenue outcomes. Develop scalable processes for renewal engagement, risk identification, escalation, and cross-functional coordination. Performance Measurement & Business Insights Establish KPIs, reporting frameworks, and executive dashboards that measure customer outcomes, retention, and operational productivity. Analyze performance trends and translate insights into actionable recommendations for leadership. Drive consistent business reviews and operating cadences to evaluate performance, identify risks, and prioritize improvements. Support annual planning through data analysis, productivity benchmarks, and operational recommendations. Process Optimization & Customer Experience Design and implement scalable processes across onboarding, adoption, customer engagement, renewals, and support. Establish operational playbooks, service-level expectations, and accountability frameworks that improve consistency and execution. Partner cross-functionally to identify friction points in the customer journey and implement improvements that drive customer satisfaction and retention. Lead change management, enablement, and adoption for new processes, systems, and initiatives. What we're looking for: 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS. Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment. Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management. Experience building and scaling operational processes, systems, and performance measurement frameworks. Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools. Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations. Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems. Ability to independently identify business challenges, develop solutions, and influence decisions across functions. Strong communication, stakeholder management, and change management skills. Comfortable operating in ambiguity and balancing strategic priorities with hands-on execution. Strongly preferred: Experience building or scaling Customer Success Operations at a high-growth SaaS company. Experience supporting the launch or transformation of a dedicated Renewals organization. Familiarity with Professional Services operations, including utilization, delivery capacity, and resource planning. Experience implementing and integrating CS technology platforms and driving automation. Experience with SQL, Python, or other analytical and automation tools. Background in cybersecurity, developer tools, or enterprise infrastructure software. Base salary: $140,000-$165,000. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

As Data Center Operations Team Lead, you'll run day-to-day operations at Verda's site in Finland. * Shift execution and task allocation: Run the shift on site, plan and allocate work across the technicians, and make sure tasks are completed on time and to standard.