Contracts Operation Specialist

Location: Yerevan, Armenia Description We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team. Responsibilities Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time. Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records. Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management. Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures. Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency Requirements At least 2 years of professional experience in a similar role Advanced knowledge of Armenian, Russian, and English languages Accurate, detail-oriented personality, ability to meet deadlines Advanced practical knowledge of MS Excel is a must Excellent communication and negotiation skills Strong time management skills Analytical thinking and problem-solving skills Interpersonal skills, ability to develop effective working relations with colleagues High sense of responsibility and ability to work under pressure Strong interpersonal and communication skills